Crew Accommodations - Crew Survival Guide - 29JUL2011[1]

Crew Accommodations – Crew Survival Guide

Table of Contents

Information Classification Notice 29JUL2011 The information included in this document is classified as WestJet Internal. Do not release this document into the public domain; it is intended for use internally at WestJet only. Page 1 of 28

Domestic YDF ...................................................................................................................................... 2 YEG (Executive Express) ........................................................................................................ 2 YEG (Ramada Edmonton) ...................................................................................................... 3 YHM ..................................................................................................................................... 3 YHZ ..................................................................................................................................... 4 YKA ...................................................................................................................................... 4 YKF ...................................................................................................................................... 4 YLW ..................................................................................................................................... 5 YMM .................................................................................................................................... 5 YOW .................................................................................................................................... 6 YQB ..................................................................................................................................... 6 YQM ..................................................................................................................................... 7 YQQ ..................................................................................................................................... 7 YQR ..................................................................................................................................... 8 YQT ..................................................................................................................................... 8 YQU ..................................................................................................................................... 9 YQY ..................................................................................................................................... 9 YUL (Holiday Inn Point Claire) ................................................................................................ 9 YUL (Crowne Plaza Hotel) .................................................................................................... 10 YUL (Sheraton Montreal Airport) .......................................................................................... 10 YVR (Sandman Signature) ................................................................................................... 11 YVR (Delta Airport) ............................................................................................................. 12 YWG .................................................................................................................................. 13 YXE .................................................................................................................................... 13 YXS .................................................................................................................................... 14 YXU ................................................................................................................................... 14 YXX (Ramada Plaza) ............................................................................................................ 15 YXX (Sandman Langley) ...................................................................................................... 15 YYG ................................................................................................................................... 16 YYJ .................................................................................................................................... 16 YYT .................................................................................................................................... 17 YYZ (Sheraton Gateway) ..................................................................................................... 17 YYZ (Holiday Inn) ............................................................................................................... 18 YYZ (Hilton Toronto Airport) ................................................................................................ 18 YZF .................................................................................................................................... 18 Hawaii HNL ................................................................................................................................... 19 HNL-OGG Interline Transportation ....................................................................................... 19 KOA ................................................................................................................................... 20 LIH .................................................................................................................................... 20 OGG ................................................................................................................................... 20 OGG-HNL Interline Transportation ....................................................................................... 20

Transborder/International International toll free numbers for the Operational Control Center (OCC) ................................ 21 ACY .................................................................................................................................... 21 BGI ..................................................................................................................................... 21 CCC .................................................................................................................................... 21 CUN .................................................................................................................................... 22 CZM .................................................................................................................................... 22 EWR ................................................................................................................................... 22 FLL ..................................................................................................................................... 23 FPO .................................................................................................................................... 23 HOG ................................................................................................................................... 23 LAS..................................................................................................................................... 23 LIR ..................................................................................................................................... 23 LRM .................................................................................................................................... 23 MBJ .................................................................................................................................... 23 MCO ................................................................................................................................... 24 MIA .................................................................................................................................... 24 MZT .................................................................................................................................... 24 NAS .................................................................................................................................... 25 PHX .................................................................................................................................... 25 PLS ..................................................................................................................................... 25 POP .................................................................................................................................... 25 PSP .................................................................................................................................... 25 PUJ ..................................................................................................................................... 25 RSW ................................................................................................................................... 26 SAN .................................................................................................................................... 26 SJD..................................................................................................................................... 26 SXM .................................................................................................................................... 26 TPA .................................................................................................................................... 26 UVF/SLU ............................................................................................................................. 26 VRA .................................................................................................................................... 27 ZIH ..................................................................................................................................... 27 Commuter Hotels YYC (Acclaim – Commuter Rate) .......................................................................................... 28 YYC (Coast Plaza – Commuter Rate) ..................................................................................... 28 YYC (Best Western Port O’ Call Inn– Commuter Rate) ............................................................ 28 YYC (Hilton Garden Inn – Commuter Rate) ........................................................................... 28 YYC (Sandman Calgary Airport– Commuter Rate) .................................................................. 28 Updates – 29JUL2011

Highlights of changes to the Crew Survival Guide are listed below. In addition, all content changes, additions and deletions within this document are identified with change bars. Minor changes (i.e. grammatical and format changes) are not identified with change bars.

Section Change YYZ Sheraton Gateway • Updated Internet availability; clarified terminal location

YYZ Holiday Inn • Clarified shuttle availability

Crew Accommodations – Crew Survival Guide Domestic

* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 2 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.

YDF

Security Information Anomalies

• Crew members can use the by-pass located behind the WestJet check-in counters, provided they are on duty or have a boarding pass which indicates deadhead crew. Crew members will need a YDF WestJet employee to swipe their key card.

• N/A

Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)

Deer Lake Motel 709-625-2108 1-800-563-2144

(in Newfoundland)

- 1:05 Domestic

Transportation Company Travel Time Airport to Hotel

Pick-up Point Airport Vehicle Information

Deer Lake Taxi 00:10 • Outside main door on Arrivals level

• N/A

Additional Hotel Information

• Business centre computer in the lobby • Complimentary high-speed and/or wireless Internet in guest rooms; in-room refrigerator in some guest rooms

YDF Restaurant Guide – Deer Lake Motel

Restaurant Name Hours Details

Room Service 0700-2200 • No extra charge for room service

Humber Café 0700-2200 0700-2100 (Summer)

• Hotel coffee shop

Flight Deck Lounge 1200-2400 • Hotel lounge

Irving Big Stop Restaurant Trans Canada Hwy

Closes at 2400 • Lounge is open 24 hours • 709-635-2129 • Across the street

Crew Discount**: N/A

YEG (Executive Express)


• The by-pass area is located on the Departures level, across from door #25 • N/A


Executive Express 780-986-1760 - 1:15 Domestic 1:25 Transborder



SkyShuttle contracted to Executive Express

00:15 • Door #9, Arrivals level • 15 passenger caravan


• Complimentary high-speed Internet in guest rooms and common areas; in-room refrigerator

YEG Restaurant Guide – Executive Express


Hotel Restaurant 0500-1000 • Breakfast • Complimentary

continental breakfast

Tim Horton’s 24 hours • Across the street

Crew Discount**: 10%



YEG (Ramada Edmonton)


• The by-pass area is located on the Departures level, across from door #25 • N/A


Ramada Edmonton 780-980-0986 - 1:05 Domestic 1:15 Transborder



Q-2 Transportation contracted to Ramada Edmonton

00:15 • Door #9, Arrivals level • 10 passenger van


• Complimentary high-speed Internet in guest rooms and common areas • In-room refrigerator

YEG Restaurant Guide – Ramada Edmonton


Room Service 0700-2200 • N/A

JT’s 1600-2300 (Mon-Sat)

• Complimentary continental breakfast from 0600-2200 daily

Crew Discount**: 15% on the entire bill

YHM


• YHM requires all crew to present themselves and their RAIC passes at the Airport Operations office located at the end of the check-in counters. Crews then exit through the by-pass which leads them through the baggage area to the apron.

• N/A


Courtyard by Marriott 905-383-7772 - 1:10 Domestic 1:20 Transborder



Symphony Limo Service 00:20 • Outside Departures door to curbside, turn right and there will be a shuttle parked

• Limousine


• In-room refrigerator with small freezer • Courtesy shuttle within 3 km radius (subject to availability) • Complimentary high-speed Internet in guest rooms and lobby

YHM Restaurant Guide – Courtyard by Marriott


Courtyard Café N/A • Hotel Restaurant • Serves breakfast

Turtle Jacks N/A • 5 minute walk away

The Keg N/A • 5 minute walk away

Hooters N/A • 3 minute walk away

Pasticinos N/A • 3 minute walk away

Swiss Chalet N/A • 7 minute walk away

Harvey’s N/A • 7 minute walk away

Denningers N/A • 5 minute walk away




YHZ


• Signs in place; entrance located on the main level, between Atlantic Sweet Shop and Clearwater Seafood’s

• N/A


Atlantica 902-423-1161 - 1:20 Domestic 1:30 Transborder

1:30 First Flight of Day Dom./Int.

1:40 First Flight of Day Transborder



Satellite Transportation 00:30 • Exit secure area; follow signs to the Ground Transportation Inspector (GTI) and report to the GTI. Identify selves as WestJet crew, including flight number and GTI will direct to pick-up point.

• Sedan, minivan or 12 passenger van


• Items are tagged and put in kitchen refrigerator/freezer • Complimentary high-speed Internet in guest rooms and common areas

YHZ Restaurant Guide – Atlantica



Seasons Bistro 0700-2200 • Hotel Restaurant

Wine Bar 1100-2300 • Hotel Restaurant

Perks Café N/A • 1 block away

Freeman’s Little New York N/A • 2 blocks away

It’s All Greek to Me N/A • 3 blocks away

Kings Palace N/A • 3 blocks away

Athens Restaurant N/A • 4 blocks away

Meza Mediterranean Grill N/A • 5 blocks away

Various fast food establishments (i.e. Tim Horton’s, MacDonald’s, Wendy’s, etc)

N/A • Within walking distance


YKA


• Crew members proceed to counter and agents can escort crew members through the door to by-pass security

• Door code: 312

• N/A


Holiday Inn & Suites 250-376-8288 - 1:00 Domestic 1:10 Transborder



Hotel Shuttle 00:10 • West end of the building on the departure side

• N/A


• Indoor pool, fitness centre (and passes to YMCA available), business centre • Complimentary in-room Internet (wired and wireless) • In-room mini-fridge

YKA Restaurant Guide – Holiday Inn & Suites


Room Service 0630-2200 • $2.50 delivery fee

White Spot 0630-2200 • Sweet Shop has grab n’ go breakfast items


YKF


• By-pass located next to the security desk (approximately 30 feet from WestJet check-in counters) • Crew members may ask CSAs to let them through the by-pass

• N/A



YLW


• By-pass (controlled by biometric RAIC identification) available via corridor north of WestJet check-in counters. YLW RAIC database registration required to by-pass without an escort. Crew not registered in YLW RAIC database can use by-pass with an escort by local WestJet employee or other crew member(s) registered in database

• Security screening check point located at far south end of terminal

• YLW RAIC database registration available via appointment only at the YLW Pass Office (250-765-8678 ext. 236)


Coast Capri 250-860-6060 - 1:05 Domestic 1:15 Transborder

1:15 First Flight of Day Dom./Int




Hotel Shuttle 00:15 • Exit through Arrival doors, hotel shuttle will be to the right

• Honda Odyssey


• Complimentary high-speed Internet in guest rooms and common areas • In-room refrigerator or crew members may use refrigerator/freezer in the kitchen

YLW Restaurant Guide – Coast Capri


Room Service 24 hours • N/A

Vintner’s Poolside Grill 0630-2300 • Hotel Restaurant

Vintage Room 1145-1400 (Mon-Fri) 1700-2230 (Mon-Sun)

• Hotel Restaurant • Sunday Brunch from

1000-1400


YMM


• Proceed to the WestJet counter and a Shift Lead or CSA will escort crew through a locked door

• N/A


The Merit Hotel & Suites 780-714-9444 - 1:10 Domestic 1:20 Transborder





Hotel Shuttle 00:20 • Curbside, outside Departure doors

• 2006 Montana • Shuttle is silver with “Merit Suites”

on the side



YMM Restaurant Guide – The Merit Hotel & Suites



The Pantry Restaurant 0600-2100 • Hotel Restaurant • Food available in Lounge

from 1100-2400

Wok Box N/A • Inside mall, across the street




YOW


• Security located at the south end of the terminal, on the 2nd floor • Security by-pass located on the north end of the terminal, through the two (2) grey

doors past the Airport Authority and Pass Office

• N/A


Delta Hotel 613-238-6000 - 1:15 Domestic 1:25 Transborder





PARS 2000 00:25 Post 11 Arrivals Level • 10 passenger van (GMC Savana)


• Indoor pool • Fitness centre • Business centre

YOW Restaurant Guide – Delta Hotel


Mystique Café Restaurant 0630-1100 (Breakfast) 1100-1330

(Lunch) 1100-1300

(Lunch, Sunday)

• Hotel Restaurant

Sparks Lounge 1130-0100 1130-0000 (Sunday)



YQB


• By-pass located on Arrivals level, by the baggage carousel • N/A


Loews Le Concord 418-647-2222 - 1:10 Domestic 1:20 Transborder



A1 Limousine Inc. 00:20 • Outside luggage area through the sliding doors; driver will be waiting for crew

• Mercedes Sprinter or Chevy Express


• Complimentary Internet • In-room mini fridge • 30 restaurants and bar within walking distance to the hotel

YQB Restaurant Guide – Loews Le Concord


Room Service 24 hours • Service fee $2.50

L’Astral 0630-2300 • Hotel Restaurant

Galerie 1600-2400 • Hotel Restaurant

Crew Discount**: 15% (does not apply to alcohol or room service)



YQM


• By-pass available (with a valid PAIC), as crew members enter Departures area. Proceed straight ahead to entrance directly behind the counters.

• Crew members without a valid RAIC will need to go through Passenger Screening

• N/A


Delta Beausejour 506-854-4344 2400 (local time day of arrival) 1:05 Domestic 1:15 Transborder





AirCab 00:15 • Through Arrivals, look for AirCab

• Two (2) minivans or two (2) taxis


• Complimentary high-speed Internet in guest rooms and common areas • In-room refrigerator and crew members may use the freezer in the lobby area (in locked room)

YQM Restaurant Guide – Delta Beausejour



TRIIIO 0700-1400 1700-2200


Windjammer 1730-2200 (Mon-Sat)


Le Café 0630-1600 (Mon-Fri)



YQQ


• By-pass available • Crew to advise a CAS who will notify the Comox Valley Airport Authority. Their staff will

escort crew through.

• This is a new procedure in YQQ


Best Western Westerly Hotel

250-338-7741 0001 (local time day of expected arrival)

1:10 Domestic 1:20 Transborder



Comox Taxi 00:20 • In front of Arrivals door • Two (2) sedans or two (2) minivans


• There are various restaurants around the property • Complimentary high-speed Internet in guest rooms and common areas • Refrigerator (cooler/freezer) available in kitchen

YQQ Restaurant Guide – Best Western Westerly Hotel



Greenhouse Restaurant 0630-1400 1700-2130


Crew Discount**: 15% off dinner only



YQR


• By-pass available at south end of terminal • Push button on the control panel and a Commissionaire will check tags and let crew

members through

• N/A


Sandman 306-757-2444 - 1:05 Domestic 1:15 Transborder

1:20 First Flight of Day Dom./Int.




All Occasion Limo 00:15 • South door of Arrivals; also meet crew at the bottom of escalator

• 12 passenger van (Ford E350) • “WestJet Air Crew Pickup” sign on

the front passenger window



YQR Restaurant Guide – Sandman



Moxie’s Grill 1100-2400 (Mon-Wed) 1100-0100 (Thurs-Fri) 1100-0200

(Sat) 1000-2400

(Sun)


Denny’s 24 hours • Hotel Restaurant


YQT


• Bypass available • Crew must go through the regular screening process

• N/A


Valhalla Inn 807-577-1121 - 1:00 Domestic 1:10 Transborder



Hotel Shuttle 00:10 • Arrivals level, outside of Baggage Claim area

• 10 passenger van (Mercedes)



YQT Restaurant Guide – Valhalla Inn



Timbers 0630-2300 • Hotel Restaurant

Nordic Dining Room 1730-2130 • Hotel Restaurant

Crew Discount**: 10% off Timbers and Nordic Dining Room



YQU


• By-pass available; CSA can escort crew through by-pass door • No RAIC required; crew holding temporary TC pass do not require screening at

the point

• N/A


Holiday Inn 780-402-6886 - 1:10 Domestic 1:20 Transborder



Hotel Shuttle 00:20 • Same as Yellow Cab, outside of the Arrivals door

• 12 passenger van • White van with a burgundy and

gold “Stanford Inn” logo on both sides



YQU Restaurant Guide – Holiday Inn


Room Service 0630-2300 (Mon-Fri) 0700-2300

(Sat) 0700-2200

(Sun)

• N/A

Barcelona Grill 0630-2300 (Mon-Fri) 0700-2300

(Sat) 0700-2200

(Sun)



YQY


• No by-pass available • Crew may knock on the side door to security to by-pass the line; however, crew must still go through screening • Security consists of one (1) line only

• N/A

YUL (Holiday Inn Point Claire)


• Domestic Terminal: by-pass available south employee by-pass to A-B Pier • International Terminal: by-pass available to international gates • International Terminal: by-pass available to US gates

• N/A


Holiday Inn Pointe-Claire 514-697-7110 - 1:15 Domestic 1:25 Transborder



Hotel Shuttle 00:25 • Arrivals level (lower level), Post 11

• 10 passenger van (Ford Econoline) or 8-11 passenger van (GMC Savana)


• There are various restaurants around the property • Complimentary high-speed Internet in guest rooms and common areas • Refrigerators available in some guest rooms; Refrigerator also available in crew room, located in the lobby across from elevators

YUL Restaurant Guide – Holiday Inn Point-Claire



Perno Restaurant 0630-2200 (Mon-Fri) 0700-2200 (Sat-Sun)


Crew Discount**: 15% fine dining restaurant & lounge



YUL (Crowne Plaza Hotel)



• N/A


Crowne Plaza Hotel 514-344-1999 - 1:05 Domestic 1:15 Transborder



Hotel Shuttle 00:15 • Post 10 or 11 Arrivals level • N/A


• Indoor pool, fitness centre, business centre • Complimentary in-room Internet (wired and wireless) • Refrigerator access, upon request and based on availability

YUL Restaurant Guide – Crowne Plaza Hotel


Room Service 0630-2230 • Volare

Volare 0630-2230 • 15% crew discount for food only

Connexion (bar) 1100-0100 • N/A

Crew Discount**: see above

YUL (Sheraton Montreal Airport)



• N/A


Sheraton Montreal Airport 514-631-2411 - 00:55 01:05



Hotel Shuttle 00:05 • Post 10 or 11 Arrivals level • N/A


• Crew room, business centre, indoor pool and spa, fitness centre • Complimentary in-room Internet (wired and wireless) • In-room mini-fridge

YUL Restaurant Guide – Sheraton Montreal Airport


Room Service 0600-0930 1500-2300

• n/a

Eclipse 0630-2300 • Breakfast grab n’ go meals $8.00 +tax




YVR (Sandman Signature)


• Domestic Terminal: North employee by-pass for C-Pier • Domestic Terminal: South employee by-pass for A-B Pier • International Terminal: international employee by-pass available to international gates • International Terminal: transborder employee by-pass available to US gates

• Contact CSA if crew member is unfamiliar with terminals/area, and the CSA will take crew member to location


Sandman Signature 604-278-9611 - 1:15 Domestic 1:25 Transborder



Hotel Shuttle 00:25 • Domestic: lower level to the left

• International: from Customs, proceed straight out the doors; cross first street to the right

• Crews arriving after 2400 are to take Richmond Cab; hotel will cover cost of two (2) taxis

• 21 passenger van • White and black with “Sandman

Signature” on the side • Departs hotel on the hour and

every 30 minutes thereafter • Departs airport 15 minutes before

and after the hour • Shuttle operates 0400-0045; also

available from airport to hotel on demand


• There are various restaurants around the property • Complimentary high-speed Internet in guest rooms and common areas • In-room refrigerator and crew members may use the refrigerator in the back office • Complimentary access to the Steve Nash Sports Club

YVR Restaurant Guide – Sandman Signature


Chop Restaurant 0600-2300 (Sun-Mon) 0600-2400 (Tue-Thr) 0600-0100 (Fri-Sat)





YVR (Delta Airport)


• Domestic Terminal: North employee by-pass for C-Pier • Domestic Terminal: South employee by-pass for A-B Pier • International Terminal: international employee by-pass available to international gates • International Terminal: transborder employee by-pass available to US gates

• Contact CSA if crew member is unfamiliar with terminals/area, and the CSA will take crew member to location


Delta Airport 604-278-1241 1600 (local time day of arrival) 1:05 Domestic 1:15 Transborder



Hotel Shuttle 00:15 • Domestic: lower level to the left

• International: from Customs, proceed straight out the doors; cross first street to the right

• Crews arriving after 0030 are to take taxis; hotel will provide a voucher to cover cost of taxis

• 10 or 20 passenger van or bus • Shuttle operates from 0400-0030 • Shuttle departs hotel starting on

the hour and every 20 minutes • Shuttle departs airport 10 minutes

after the hour and every 20 minutes


• Complimentary wireless Internet in lobby and lounge; 15 minutes complimentary Internet in business centre • Refrigerator available in lobby behind bell desk

YVR Restaurant Guide – Delta Airport



Elephant & Castle 1100-2400 • Hotel Restaurant

Hemisphere North Restaurant

0600-1100 (Mon-Fri) 0600-1200 (Sat-Sun)





YWG


• By-pass available on main level of terminal (north end), located in the oversize baggage room adjacent to WestJet check-in counters

• Central screening available on the 2nd level, open from 0400 until final departure of the night (approximately 2200)

• By-pass is a “man-trap” style system (requires swiping with RAIC through two doors)

• Can be a lengthy process as only one (1) person is allowed through the door at a time

• Crew will be in the bag room after completing the by-pass; follow the blue line painted on the floor to the elevator, which will take crew to the gates


Fairmont 204-957-1350 - 1:15 Domestic 1:25 Transborder



Hollywood Limo 00:25 • Driver meets crew inside • If driver is not inside, proceed

to door #1 in Arrivals area

• 10 passenger van, 2 SUVs or 2 limos


• There are various restaurants around the property • Complimentary high-speed Internet in guest rooms and common areas • In-room refrigerator

YWG Restaurant Guide – Fairmont



Velvet Glove Restaurant 0630-1400 (Mon-Fri) 1730-2100 (Mon-Fri) 0700-1130 (Sat-Sun) 1730-2130 (Sat-Sun)



YXE


• By-pass available next to the Passenger Screening area • Deadheading, non-revenue and standby crew are not permitted to use the by-pass

• N/A


Saskatoon Inn 306-242-1440 - 1:00 Domestic 1:10 Transborder



Hotel Shuttle 00:10 • Exit through front doors, proceed to shuttle bus area behind taxis (look for signage)

• 10 passenger van • Shuttle has “Saskatoon Inn” on

the side



YXE Restaurant Guide – Saskatoon Inn



Botanica 0630-2200 • Hotel Restaurant

Botanica Lounge 1100-2330 • Hotel Restaurant




YXS


• Located adjacent to Gate #3 is the Commissionaires desk, where crews will proceed with the iris scans and by-pass

• N/A


Ramada Hotel 250-563-0055 - 1:05 Domestic 1:15 Transborder





Airporter Shuttle Service 00:15 • Outside Arrival doors • 11 passenger van (Chevy) • “Airporter” sign on van


• There are various restaurants around the property • Complimentary high-speed Internet in guest rooms and common areas • Crew members receive baggage tickets upon check-in and items are placed in hotel refrigerator and freezer. Crew members have

access at any time.

YXS Restaurant Guide – Ramada Hotel



Traders Restaurant 0630-1400 1700-2100


Crew Discount**: Special menu available costing no more than $15.00

YXU


• Security screening located at the center of the terminal and provides access to the boarding lounge

• Crew by-pass available

• Boarding Lounge has holding space for the eight (8) gate positions

• WestJet usually uses Gate #5


Homewood Suites by Hilton

519-686-7700 - 1:10 Domestic 1:20 Transborder



Hotel Shuttle 00:20 • Van will be parked to outside Arrivals area (to the right)

• 10 passenger van (Ford Econoline) • Green and white van with

“Homewood Suites by Hilton” sign on side


• Courtesy shuttle (to and from hotel) within a five (5) mile radius • Complimentary high-speed Internet in guest rooms and common areas • In-room refrigerator

YXU Restaurant Guide – Homewood Suites by Hilton


Hotel Lodge 0600-1000 1700-1900

• Hotel Restaurant • Open 0600-1000 for

breakfast • Open 17000-1900 for

dinner

Tony Roma’s N/A • Walking distance

East Side Mario’s N/A • Walking distance

Jack Astor’s Bar & Grill N/A • Walking distance

Moxies N/A • Walking distance

Applebee’s N/A • Walking distance

Most fast food chain restaurants

N/A • Walking distance

Crew Discount**: Complimentary breakfast buffet daily; full hot dinners Monday-Thursday.



YXX (Ramada Plaza)


• Security counter adjacent to WestJet check-in (crew generally proceeds to the check-in) • Crew cleared by Airport Security and escorted by a security guard through the Arrival

doors into the gate or bridge, as requested by the crew

• N/A


Ramada Plaza 604-870-1050 2400 (local time day of arrival) 1:15 Domestic 1:25 Transborder



Pacific Outdoors Adventure Tours

00:25 • Driver will meet crews curbside, outside Arrivals door

• 15 passenger Ford E350 van • Light brown van


• There are various restaurants around the property • Complimentary high-speed Internet in guest rooms and common areas • Common refrigerator behind front desk

YXX Restaurant Guide – Ramada Plaza



WhiteSpot 0630-2300 • Hotel Restaurant


YXX (Sandman Langley)


• Security counter adjacent to WestJet check-in (crew generally proceeds to the check-in) • Crew cleared by Airport Security and escorted by a security guard through the Arrival

doors into the gate or bridge, as requested by the crew

• N/A


Sandman Langley 604-888-7263 - 1:25 Domestic 1:35 Transborder



Pacific Outdoors Adventure Tours

00:35 • Driver will meet crews curbside, outside Arrivals door

• 15 passenger Ford E350 van • Light brown van



YXX Restaurant Guide – Sandman Langley


Room Service 0700-2200 • Denny’s

Denny’s 24 hours • Hotel Restaurant

Shark Club 1100-0100 (Mon-Thurs) 1100-0200 (Fri-Sat)

1100-2400 (Sun)





YYG


• Crew can enter the terminal from airside through the arrivals tunnel or the WestJet baggage make-up room. Crew must enter the restricted area through the entrance next to the Commissionaires desk; RAIC must be verified by the Commissionaire.

• N/A


Best Western Charlottetown




Prince Edward Tours 00:20 • Exit terminal building, go right • Bus waiting at the end of the

building

• 15 passenger van (Chevy 350 Express)



YYG Restaurant Guide – Best Western Charlottetown


Grafton Grill 0700-1000 (Mon-Sat) 0730-1030

(Sun) 1630-2130 (Mon-Sat)

• Hotel Restaurant • Complimentary

Continental Breakfast 0700-1000 (Mon-Sat) and 0730-1030 (Sun)

Harry’s Bar & Pub 1630-2130 (Mon-Sat)


Hunter’s Ale House N/A • Walking distance (10 minutes away)

• 10% discount (does not apply to alcoholic beverages)

Off Broadway N/A • Walking distance

Gahan House N/A • Walking distance

Sirenella N/A • Walking distance


YYJ


• By-pass available; door is the Arrivals door for guests • Crew can wait for the door to open from guests exiting the boarding lounge or signal to

the Commissionaire to come and let them in. It is the double glass door in the meeting area of the airport

• N/A


Howard Johnson 250-704-4656 1400 (local time day of arrival) 1:10 Domestic 1:20 Transborder



Hotel Shuttle 00:20 • Outside Arrivals area • 10 passenger van


• There are various restaurants around the property • Complimentary high-speed Internet in guest rooms and common areas • In-room refrigerator

YYJ Restaurant Guide – Howard Johnson


Lakes Grillhouse n’ Bar 0630-2100 • Hotel Restaurant




YYT


• Take the escalator to the second floor and go to the CATSA area. Continue walking slightly left and straight ahead to the security agent sitting at the desk (rather than turning right for regular security).

• N/A


Quality Hotel – Harbourview




City Wide Taxi 00:20 • Pick-up in front of Arrivals door

• 10-15 passenger van


• Complimentary high-speed Internet in guest rooms and common areas • Crew members receive keys to industrial refrigerator and freezer on 2nd floor, upon check-in

YYT Restaurant Guide – Quality Hotel – Harbourview



Rumpelstiltskins N/A • Hotel Restaurant

Classic Café N/A • N/A

Zachary’s N/A • N/A

Coffee Matters N/A • N/A

Get Stuffed N/A • N/A

Sun Sushi N/A • N/A

Taste of Thai N/A • N/A

Pi Café N/A • N/A

Peter Belbin’s Steak House N/A • N/A

Celtic Hearth 24 hours • N/A


YYZ (Sheraton Gateway)


• Crew by-pass available beside the YYZ crew room, next to CATSA screening point (near Gate 27)

• Crew by-pass available next to WestJet transborder check-in counters

• N/A


Sheraton Gateway 905-672-7000 - 0:55 Domestic 1:05 Transborder



N/A Hotel located in terminal 3

• N/A • N/A


• Exit the secure area at the airport and follow the signs leading to the Sheraton Gateway Hotel • There are various restaurants around the property • Complimentary Internet in common areas; Internet access may be purchased for $5.00 (+ tax) per day for use in guest rooms • In-room refrigerator or on 4th floor (room set aside)

YYZ Restaurant Guide – Sheraton Gateway



Mahogany Grill 0500-2300 (Mon-Sat) 0700-2300

(Sun)


Crew Discount**: Special menu available, costing no more than $15.00



YYZ (Holiday Inn)




• N/A


Holiday Inn 416-675-7611 1200 (local time day of arrival) 1:10 Domestic 1:20 Transborder



Hotel Shuttle 00:20 • Post C22 Arrivals level • 20 passenger bus • White van with green

“Holiday Inn” logo on the side and a “formerly Select” printed sign on the side window

• Shuttle runs every 20 minutes on the hour from hotel to airport


• There are various restaurants around the property • Complimentary high-speed Internet in guest rooms and common areas • Refrigerator in back office, crew members contact bell desk for access

YYZ Restaurant Guide – Holiday Inn



Metropolitan Restaurant 0500-1030 1200-1400 1700-2200



YYZ (Hilton Toronto Airport)




• N/A


Hilton Toronto Airport 905-677-9900 - 1:10 Domestic 1:20 Transborder



Hotel Shuttle 00:20 • Post C22 Arrivals level • 20 passenger bus • “Hilton Toronto Airport” logo on the side • Shuttle runs every 15-20 minutes; no

service between 0200-0400


• Complimentary high-speed Internet in guest rooms and common areas • Refrigerator in WestJet crew business centre/lounge

YYZ Restaurant Guide – Hilton Toronto Airport



Bliss Restaurant 0600-1100 1200-2200


Lounge 1230-0100 • Hotel Restaurant • Food available

Tim Horton’s N/A • Walking distance (no more than 4 blocks)

Golden Griddle N/A • Walking distance (no more than 4 blocks)

The Keg N/A • Walking distance (no more than 4 blocks)

Lonestar N/A • Walking distance (no more than 4 blocks)

Casey’s N/A • Walking distance (no more than 4 blocks)


YZF


• By-pass area located at Oversize, near the WestJet check-in counter which leads to the bag room. Crew will be able to access the ramp through there. If crew would like to go to the gate area to the aircraft, they can go to the front of security

• N/A

Crew Accommodations – Crew Survival Guide Hawaii


HNL

Security - Terminal Gate(s) Security Anomalies

Main Terminal – Lobby #4 14, 16, 21, 24 • All crews must go through Security Checkpoint #2

• Pilots go to HNL WS office, located behind Qantas ticket counter, Lobby #4, to pick up flight plan and WXX. Phone is available in the office for use.

• Duty Free closes at 2300 • Starbucks open 24 hours


Ohana East 808-922-5353 - 1:30



VIP Transportation 00:40 • From aircraft, exit to street. Cross street to center median directly in front of Baggage Claim Area E1, look for “VIP” sign.

• Crew will be met and assisted by a VIP driver, who will assist crew into vehicle and load baggage

• Resort Air: pick-up and drop-off at Resort Air location on Nokola Way

• 2008/2009 Mercedes Benz Sprinter or Ford E350 Van

• VIP staff wearing blue aloha print shirt


• Complimentary high-speed Internet in sleeping rooms and common areas • Five (5) minute walk to Waikiki Beach • Adjacent to International Market Place • 20 minute walk to Kapiolani Park, Honolulu Zoo and Waikiki Aquarium • Re-tiled outdoor pool, large whirlpool spa and spacious sundeck • Three (3) restaurants for casual dining, including a piano bar with nightly entertainment • Renovated fitness centre, 24 hour reception desk, business centre, in-room safe and coffee

HNL Restaurant Guide – Ohana Waikiki Beachcomber


Chuck’s Cellar (American) 1730-2200 • N/A

Keoni by Keo (Thai) 0700-2300 • N/A

Round Table Pizza 1100-2130 • N/A

Kimo Bean (Coffee Bar) 0600-2300 • N/A


HNL-OGG Interline Transportation

WestJet Flight Number and Routing WestJet Flight Arriving Pick-up Point Airport Drop-off Point HNL

WS814 Sunday • From aircraft, exit to street. Cross street to center median directly in front of Baggage Claim Area E1, look for “VIP” sign.

• Crew will be met and assisted by a VIP driver, who will assist crew into vehicle and load baggage

• VIP staff will be wearing a Blue Aloha print shirt

• VIP will drop off crews in front of the go! Mokulele counter

Go! Mokulele Flight Number and Routing Go! Mokulele Flight Departing Travel Time Between Airports

YV1047 Monday 00:36

Crew Accommodations – Crew Survival Guide Hawaii


KOA

Security – Terminal Gate(s) Security Anomalies

Main Terminal (east side) 5 • Crew line available, with company ID • Located beside American Airlines check-in

LIH


Main Terminal 5 • No crew line • Crews allowed privileged access by showing

their company ID through the security check point

• N/A

OGG


Main Terminal – Lobby #5 9 • No crew line • Crews allowed privileged

access by showing their company ID through the security check point

• All gates on the second level for Arrivals and Departures


Maui Coast Hotel 808-874-6284 - 1:20



VIP Transportation 00:30 • From WJ aircraft, exit main terminal from escalator down to the ground level. Proceed to baggage claim area. Immediately outside baggage claim area, look for sign #2 across the median.

• Resort Air: flights pick-up at Commuter Air Terminal

• 2008/2009 Mercedes Benz Sprinter or Ford E350 Van



• Complimentary Internet in common areas and business centre • In-room Internet available for $9.95 • Fridge in-room • Complimentary fitness centre (private) • Complimentary bicycle use solely for airline crew

OGG Restaurant Guide – Maui Coast Hotel


N/A N/A N/A List of restaurants and shopping within walking distance available at front desk. Crew Discount**: N/A

OGG-HNL Interline Transportation

WestJet Flight Number and Routing WestJet Flight Arriving Pick-up Point Airport Drop-off Point OGG

WS802 Saturday • Exit Main Terminal from escalator down to ground level. Proceed outside of Baggage Claim, to Sign #2 across median.


• VIP will drop off crews in front of the go! Mokulele counter

Go! Mokulele Flight Number and Routing Go! Mokulele Flight Departing Travel Time Between Airports

YV1027 Sunday 00:36

Crew Accommodations – Crew Survival Guide Transborder/International


International toll free numbers for the Operational Control Center (OCC)

Mexico 001-800-514-1688 Jamaica +1-800-101-0599 When you dial the number you will be prompted to enter 1 for the OCC, which will connect you to an Operations Coordinator, who can then redirect the call if required within OCC to Crew Scheduling, Flight Dispatch, etc. *Available from the following countries: Argentina, Australia, Austria, Belgium, China, Colombia, Costa Rica, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Korea, Luxembourg, Macao, Malaysia, Netherlands, New Zealand, Norway, Portugal, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan & United Kingdom.

Bahamas +1-866-887-3588 Turks and Caicos +1-866-991-0755

Barbados +1-800-204-5629 St. Lucia +1-800-204-0144

Dominican Republic +1-888-751-4686 United States 1-877-4 WJA USA (877-495-2872)

Puerto Rico +1-866-991-0499 UIFN* +800-5382-5696

ACY


Atlantic City International Airport 1 • No crew line; excuse self to front • N/A

BGI


Grantley Adams Airport International Terminal

1-3 N/A N/A


Amaryllis Beach Resort 246-438-8000 1200 (day of arrival) 1:30



Drayton’s Transport 00:40 • Arrivals area, 3rd column • 12 passenger van


• 30 minutes complimentary high-speed Internet in the library and in common areas • In-room refrigerator

BGI Restaurant Guide – Amaryllis Beach Resort



Turtle Nest Beach Bar 1100-2100 • Hotel Restaurant • Snacks and meals from

1100-2100 • Beach barbeque from

1930-2100

Almond Tree Restaurant 0730-1030 1900-2130

• Hotel Restaurant • Breakfast from

0730-1030


CCC


Jardines del Ray Airport International Terminal

1-2 • Crew line available • 25 CUC Departure Tax must be paid (in cash) by everyone leaving from the International Terminal



CUN


Terminal 2 Many International Gates

• No crew line available • Priority given to crew at regular

passenger screening points

• Potentially long lines at security • Bus Operation at times when a

gate/jet bridge is unavailable


Presidente InterContinental

011-52-998- 848-8700

1800 (local time, day prior to arrival)

1:30



Global Incentive Mexico 00:40 • Immediately outside of terminal, crew will be greeted

• 11 passenger van (Ford)



CUN Restaurant Guide – Presidente InterContinental


Room Service 24 Hours • N/A

El Caribeno 0630-1100 1800-2100

• Hotel Restaurant • Lunch available poolside

1100-1800

Frutas y Flores 0630-1100 1800-2100


Cana Brava 0630-1100 1800-2100



CZM


International Terminal (there is only one terminal) 3 • No crew line available • Priority given to crew at regular passenger

screening points

• N/A

EWR


Newark Liberty International Terminal A

- • No crew line; excuse self to front

• N/A


Hilton Newark Airport 908-351-3900 - 1:15 Domestic 1:25 Transborder



Hotel Shuttle 00:25 • Crew take Airtrans (inter Airport Transportation) to parking level P4 and proceed downstairs to hotel shuttles

• Van with “Hilton Newark Airport” on the side

• Shuttle pick-up at P4 at 00:10, 00:30 and 00:50 past each hour

• Shuttle drop-off at Terminal every 20 minutes at 00:00, 00:20 and 00:40 minutes past each hour



EWR Restaurant Guide – Hilton Newark Airport


N/A N/A • N/A




FLL


Terminal 3 Fort Lauderdale/Hollywood International Airport

F1 • No crew line available • Excuse self to front of line

• Often only two (2) slow moving lines available for security

• If flight is post-cleared, it arrives at T4 and departs from T3

FPO


Freeport International Airport International Terminal E • No particular challenge • N/A

HOG


Frank Pais Garcia Airport International Terminal

1-2 • Crew line available • 25 CUC Departure Tax must be paid (in cash) by everyone leaving from the International Terminal.

LAS


Terminal 1 McCarran International Airport

B • Crew line generally open • Long walk from crew line (C1) to gates

• Post cleared flights arrive in Terminal 2 and depart Terminal 1

LIR


Main Terminal N/A • No crew line available; crews have priority • One area for arrivals • Crew that overnight in LIR must have their

passports ready for inspection by Immigration, upon arrival at the airport and prior to departure

• All pilots must present their pilots license for inspection by the Civil Aviation department

• It is recommended for crews to have their documents in their immediate possession, ready for inspection, upon arrival at the airport

LRM


Casa de Campo Airport International Terminal 1-2 • No particular challenge • N/A

MBJ


Sangster International Airport International Terminal

1-7 • Crew line available • Long waiting times at security



MCO


Orlando International Airport A side

25 • Employee, crew line available • N/A


Holiday Inn Orlando Airport

407-851-6400 - 1:00



Hotel Shuttle 00:10 • Take tram to main terminal. Exit the tram and follow the signs "Ground Transportation Level 1" A – side.

• Take two (2) escalators down to the 1st floor of the airport, which is ground transportation. Walk through the glass doors and turn left on the sidewalk. Follow the parking signs until A-3.

• White "Holiday Inn" van that that has logos on all four (4) sides and a large "H" on the side

• The van door panel will read "Holiday Inn Orlando Airport"


• Complimentary high-speed Internet • In-room refrigerator and microwave • Courtesy shuttle within a three (3) mile radius • Complimentary day passes to Bally’s Gym

MCO Restaurant Guide – Holiday Inn Orlando Airport


Bristol Cafe 0600-2200 • Hotel Restaurant

Eastern Pearl Chinese Cuisine

N/A • Walking distance

Chili’s Grill & Bar N/A • Walking distance

Hooter’s N/A • Walking distance

T.G.I. Friday’s N/A • Walking distance

Sonny’s Real Pit Bar B-Q N/A • Walking distance

Tony Roma’s N/A • Walking distance

Denny’s 24 Hours • Walking distance

Long Horn Steak House N/A • Walking distance

Bone Fish Seafood N/A • Walking distance

Miller’s Ale House N/A • One (1) block from hotel

Chipotle Mexican Grill N/A • One (1) block from hotel

Cracker Barrel N/A • One (1) block from hotel

Starbucks N/A • One (1) block from hotel

Planet Smoothie N/A • One (1) block from hotel

Quizno’s N/A • One (1) block from hotel


MIA


Miami International Airport Terminal E (check-in) Terminal F (boarding)

F • No crew line; excuse self to front • NA

MZT


International Departures (only 1 terminal) 2 or 4 (B gates) • No crew line available • Priority given to crew at regular passenger

screening points

• N/A



NAS


Lynden Pindling International Airport Terminal A

5-8 • No particular challenge • Announcements at gate area difficult to hear, due to poor PA system; direct questions to CSA


Sheraton Nassau 242-677-6000 - 1:20



Liberty Tours 00:30 • Exit the International Arrivals area

• 11 passenger van (Ford)


• Complimentary high-speed Internet in guest rooms and common areas • Common fridge behind front desk

NAS Restaurant Guide – Sheraton Nassau



Bimini Restaurant 0630-1100 1200-1400 1800-2130

(Sun)


Dolphin Grill 1100-1700 • Hotel Restaurant

Caribe Café 0630-2330 • Hotel Restaurant

Amici, A Trattoria 1800-2200 • Hotel Restaurant


PHX


Terminal 4 B23, B26 • Crew lane available at security with Company ID • Crews will want to use the B-side check-point

PLS


Providenciales Airport International Terminal

1-4 • No particular challenge • N/A

POP


Gregoria Luperon Airport International Terminal

1-5 (common use) • No particular challenge • International Terminal under construction • 10-15 minute walk from terminal to gate

PSP


Main Terminal 6, 8 • Crew line available • N/A

PUJ


Punta Cana Airport International Terminal

6-7 • Crew line available • Potentially long lines at immigration (located past security)



RSW


Southwest Florida International Airport One (1) Terminal

Various B gates • N/A • N/A

SAN


Terminal 2 East 20, 21, 22 • Crew line available with Company ID • Three (3) minute walk from Terminal 1

SJD


Los Cabos International Terminal Terminal 3 – Charter Terminal

2, 3 • No crew line available • Priority given to crew at regular passenger

screening points

• Potentially long lines at Security

SXM


Princess Juliana Airport International Terminal

1-8 (Aircraft could be parked in a remote position)

• No particular challenge • N/A

TPA


Tampa International Airport Red Side

89 (F Concourse) • No crew line; excuse self to front • N/A

UVF/SLU


Hewanorra Airport International Terminal

1-2 • No crew line available • Potentially long lines at Security


Royal Rex Resort 758-452-9999 1200 (day of arrival) 2:35



PC Transportation 1:45 • Arrivals lounge (outside airport)

• Toyota van • Driver with sign


• Hotel does not have an elevator • A Porter service will deliver bags to crew member rooms, upon request. Crew members may request for Porter service at hotel

check-in. • Complimentary high-speed Internet in the lobby area

UVF/SLU Restaurant Guide – Royal Rex Resort


L’Epicure & Terrace 0730-1000 1900-2145


Chic 1900-2145 • Hotel Restaurant

The Beach Tent 1230-1500 • Hotel Restaurant




VRA


Juan Alberto Gomez Airport International Terminal

1-2 (Aircraft could also be parked in a remote position)

• Crew line available • Gate 3 bridge under construction • 25 CUC Departure Tax must be paid (in cash) by

everyone leaving from the International Terminal

ZIH


International Terminal (only one terminal) 3 • No crew line available • Priority given to crew at regular passenger

screening points

• N/A

Crew Accommodations – Crew Survival Guide Commuter Hotels


YYC (Acclaim – Commuter Rate)

Hotel Name Phone Additional Hotel Information

Acclaim 403-291-8000 • Commuter Rate $85.00

YYC (Coast Plaza – Commuter Rate)


Coast Plaza 403-248-8888 • Commuter Rate: $60.00

YYC (Best Western Port O’ Call Inn– Commuter Rate)


Best Western Port O’ Call Inn 403-291-4600 • Commuter Rate: $95.00, including full hot breakfast buffet

YYC (Hilton Garden Inn – Commuter Rate)


Hilton Garden Inn 403-717-1999 • Commuter Rate: $129.00 (Monday-Wednesday); $79.00 (Thursday-Sunday)

YYC (Sandman Calgary Airport– Commuter Rate)


Sandman Calgary Airport 403-219-2475 • Commuter Rate: $60.00

Documents

Crew Accommodations - Crew Survival Guide - 29JUL2011[1]