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CREDIT PROCESSINGFirst Data takes you beyond with Credit solutions designed to
meet the ever-evolving needs of your customers.
Enabling innovative solutions through strategic alliances
HOW WILL YOU GO BEYOND?Today’s marketplace is changing at a rapid pace right down to the
ways your customers buy goods and services. To stay competitive,
it’s crucial for you to implement the credit processing strategy that
delivers the most value to your business—and realizes the potential
of every transaction.
At First Data, we’re uniquely positioned to help your business
succeed. With more than 40 years of global expertise, hundreds of
products across 28 categories and 25,000 payment experts, we
offer businesses the breadth and depth of solutions and services
others simply can’t. Let alone, from one single, integrated source.
When you partner with First Data for your credit processing needs,
you’ll benefit from our vast experience, expertise and economies of
scales that come with being a long-time industry leader in the card
processing and management services.
Customers will tell us, ‘I’m glad you’re paying
attention to my account.’ They like the fact that we’re
monitoring their transactions for them. It’s helping
them feel safer. They’re not losing out, and we’re not
losing out.”
Electronic Services Manager,Firstbank Corporation
“
FIRST DATA’S BROAD PORTFOLIOCredit Processing is just one solution among a wide range of categories you can
access—all from one single-source provider.
Payment Acceptance
Advanced Solutions &Innovation
Mobile
NetworksConsumer
& CommercialPayments
Info & Analytics Prepaid
PRODUCT SUITES
Acquiring
eCommerce
Telecheck and Collecitons
Terminals
Security and Compliance
International Currency
Financing
Pay
men
t Acc
epta
nce
Prepaid
Information &
Analytics
Ad
vanced Solutions
Network Solutions
Issu
ing
&
& Innovation
A
ccess
Sol
utio
ns
You know, you always look at the bottom line. But the
intangibles like quality of service, the relationship we have with
First Data, and their leadership in the financial services industry
are what keep us with them. I can’t see any processor doing a
better job than First Data.”
Senior Vice President of Operations,DNB First
“
Credit
Debit & Switching
ATM & Switching
Licensed Software
Internet Banking
Commercial
Customer Communications
Payment Instruments
Risk & Fraud Management
The ways your customers buy goods and services
are evolving every day. They expect the convenience
and access of making payments when they want –
and wherever they are. They want to use credit,
debit, checks and more – so having a full scale
payment strategy is essential. Businesses are
struggling to keep up with evolving consumer
payment preferences and are looking for one-stop
solutions for all of their payment processing needs.
At First Data, our global experience across the full
payments value chain gives us unique insights into
the marketplace, allowing us to develop the most
innovative and comprehensive solutions financial
institutions and private label issuers need to leverage
more value from their card portfolios.
First Data Credit solutions are no exception. Our
credit strategy is built on client and consumer
expectations with a focus on regulatory compliance,
processing efficiency, and innovative services.
We help you stay competitive and become more
profitable by offering a comprehensive credit
solution to support every stage of the process, from
application approval to remittance processing, to risk
management solutions and outstanding customer
service support.
GO BEYOND: CREDIT PROCESSING
Utilize Credit solutions to DRIVE GROWTHComprehensive Customer Acquisition & Retention Tools
Improve Revenue Growth
Solid Reputation for Managing Risk
Driving Down Operational Expense
Convenient and easy to use marketing materials
assist with acquiring new cardholders and
increasing usage while customized branding and
messaging allows you to differentiate yourself from
competitors. Plus we have tools that let you create
promotional offers to help leverage marketing
opportunities at the transaction level.
Flexible account and transaction level pricing
solutions allow you to develop pricing strategies
to increase revenue and optimize your portfolio
profitability.
First Data’s innovative security and fraud tools, like
TransArmor® and STAR CertiFlash®, are designed to
address your unique business challenges to help
you stay ahead of fraudsters and mitigate credit
losses. Plus, we help simplify the annual PCI DSS
audit process.
First Data supports a variety of back office
activities allowing you to focus on your business.
Utilize proven tools to consolidate and automate
several areas of your credit program allowing you
to decrease expenses by improving operational
efficiency.
Whether you are a multi-national financial institution, a community bank, or a private label issuer, we have a comprehensive set of
solutions to cover the entire lifecycle of credit processing.
OUR CREDIT PROCESSING SOLUTIONS
FIRST DATA ADVANTAGE
Intuitive tools to develop marketing materials
assist in acquiring new cardholders. Plus access to
traditional and non-traditional data sources help
determine risk on new accounts.
First Data’s extensive experience in the card
production and fulfillment process helps ensure
faster delivery, better discounts and unsurpassed
quality.
First Data uses the latest technology for quick
accurate processing. In addition, you can select
from a variety of pricing solutions allowing you
to differentiate pricing and fees at account and
transaction levels, leading to increased revenue.
Choose from a broad range of solutions to help
lower credit risk loss and improve collections by
automatically triggering your defined delinquency
and collection policy options for delinquent
accounts.
Innovative solutions, like Defense Edge, provide
fraud detection and cardholder notification across
all transaction types.
State-of-the-art composition and statement
generation capabilities as well as preformatted,
auto-generated letters for cardholder
correspondence related to marketing, risk
management, customer service and compliance
notices.
With solutions like eCustomer Service, IVR, 2WC,
SMS, Evolve and 24-hour Call Centers, First Data
provides the support you and your customers need
24/7/365.
With our back-office proven solutions, we can
help you minimize charge-off losses due to
fraudulent accounts. We also provide industry-
leading customer service by providing end-to-end
resolution of customer inquires.
BENEFITS
Capture your share of the market and profitably
grow your portfolio by differentiating yourself in
the marketplace through customized branding and
messaging.
Getting payment devices to your customers is
easier and more efficient with our data preparation,
production, and issuance service.
Provide real-time approvals or declines to increase
efficiency as well as enhance customer service.
Enhance strategy development and operational
efficiencies by accessing online tools to generate
and view program reporting, easily retrieve archived
statements, letters and other documents online.
First Data offers a one-to-one approach to payment
risk management that allows you to balance risk
effectively while continuing to maximize quality
customer acquisition and retention.
Custom analytic services fulfill your data requirements
across the entire customer lifecycle. Plus, integrated
loyalty solutions consolidate customer rewards across
products and help drive usage.
Incorporate your unique brand and targeted messages
utilizing flexible, advanced solutions that support
document composition, targeted messaging, print and
eDelivery.
Respond to customer requests, optimize your customer
service delivery, and improve customer convenience
while saving time and money.
Focus on your business by leveraging First Data’s
support of a variety of back office settlement activities.
SOLUTION
Acquisition & Origination
Payment Instruments
Credit Processing
Credit Risk & Delinquency
Fraud & Information Services
Customer Communications
Customer Support
Back Office
First Data was named Card Processor of the Year at the
2011 Cards International Awards, for the development
and extension of its TransArmor payment processing
solution.
2009 General Accountability Office study (GAO) on the interchange rate for an average credit card
CREDIT PROCESSING SOLUTIONSTHAT DELIVERWe’ve designed our Credit Processing solutions specifically around
the needs of businesses like yours.
The revolving feature of credit cards not
only is convenient for consumers, but also
delivers additional revenue to the issuers.
With our flexible pricing and dynamic fee
tools, First Data can help you garner more
revenue from your card portfolio.
Credit card usage is still pervasive. To
facilitate your development of a credit card
program that will appeal to your existing
and prospective customers and help you
gain top of wallet position, First Data has
tools to develop marketing materials to
assist with acquiring new cardholders
and leverage your brand with existing
customers as well as access to traditional
and non-traditional data sources to help
determine risk on new accounts.
Online credit card usage continues to
grow and so do consumer expections
that the transactions will be secure. With
our innovative fraud detection tools
and transaction security features, like,
TransArmor® and STAR CertiFlash®, First
Data can help you improve your fraud
mitigation strategies.
7.72.2%eCommerce transactions using credit
cards accounted for 40% of online
transactions in North America during 2010.
40%
Index Credit Cards, Nilson Report as reported by the Federal Reserve, March 4, 2011
Market research firm Stats’s Global Online Payments Methods 2011 study - Article in Financial News Publishing Ltd 23 May 2011 -By Louise Naughton
Interchange rate for a $100 credit
purchase is 2.2% - more than signature
or PIN-Debit.
Cardholders carry an overall average
of 7.7 credit cards.
HOW DO YOU GO BEYOND TO…• Differentiate your credit card from competitors?
• Provide your customers with the credit solutions they want?
• Grow your card portfolio profitability?
• Improve operational efficiency?
• Protect your customers from fraud?
• Generate revenue in a changing marketplace?
FIRST DATA. CREDIT PROCESSING.
FIRST DATA GOING BEYOND+40 years in the business
+28 product categories, hundreds of products
$1.4 trillion settled annually
53 billion transactions annually
744 million card accounts on file
FOR MORE INFORMATIONContact your sales representative or visit firstdata.com
© 2011 First Data Corporation. All Rights Reserved. All trademarks, service marks and trade names referenced in this material are the property of their respective owners. Cards issued by MetaBank™.
1996-1011