CREATIVITY, CRITICAL THINKING & PROBLEM SOLVING SKILLS

26-27 October 2010 * Holiday Inn Glenmarie

INTRODUCTION

In these challenging & chaotic times, more than ever, you need to be the #1 Solution Provider in your company - to be able to solve problems easily, with confidence & clarity. This program has been specially designed to include an intense session to enable you to break out of your comfort zones & think laterally. It is better you face the pressure & stress in the training room than out there in the brutal business environment & cut throat market place. Once you can face the pressure in the training room you are ready to tackle any obstacles, challenges & stress in the real world.

The only difference between creative & uncreative people is self-perception. Creative people see themselves as creative & give themselves the freedom to create. Uncreative people do not think about creativity & do not give themselves the opportunity to create anything new.

Sometimes it is just a matter of setting aside the time needed to take a step back & allow yourself to think if there is a better way of doing something. Another critical mindset change is to consider problems as opportunities for improvement. While this is something of a cliché, it is true. Whenever you solve a problem, you have a better product or service to offer afterwards.

The tools that you will be taught in this training program can help you to become more creative, think critically & come up with more creative solutions. The focus here will be on 3 main models - CREATIVITY, CRITICAL THINKING & PROBLEM SOLVING. They are designed to help you devise creative & effective solutions to problems & help you to spot opportunities that you might otherwise miss. Many of the techniques we introduce here have been used by great thinkers to drive their creativity & innovativeness.

WHAT IS SO UNIQUE ABOUT THIS PROGRAM?

Would you like to learn to handle work problems confidently, with minimum supervision & to generate practical solutions easily when problems arise?

Would you like to be able to think critically, come out with creative approaches, be flexible & proactive at work?

Would you like to learn to prevent fire fighting? Are you looking for ways to be more creative in general? Would you like to learn the secrets to be able to come out with more effective

ideas in day-to-day business situations?

If you answer YES, then this course is for you! At last, a course that is dynamic, transformational & inspiring taking you to a higher level of creativity, with

strategies & techniques to handle day-to-day business situations. Discover innovative & creative breakthroughs in work & business!

LEARNING OUTCOMES

This program provides you with the opportunity to practice techniques taught Now you can acquire skills & techniques to produce creative & innovative ideas How we can eliminate all 10 barriers & blocks to creativity Master the secret of stepping out of your normal set patterns of thinking - learn to be

more proactive, effective & results oriented Learn how to get out of comfort zone, take initiative & be more flexible when

handling situations at the workplace or when confronted with problems Practice the “challenge” technique to make improvements or to change things for

greater productivity Harvest the results of your creative thinking in order to increase the output, spell out

useful new ideas & design ways forward Proven creative & systematic techniques for critical thinking, identifying root causes

& making decisions rationally Announcing the tools that utilize both left & right brains ie critical & accurate thinking

combined with creative vision Discover lateral thinking tools & techniques to generate ideas, alternatives &

solutions, fast Save money, time & resources by applying specific techniques to make the output

practical, easy to implement, profitable & valuable

Our program is a combination of expert input, activity-oriented learning, innovative activities, team games, role play, video clips, pictograms, brainstorming sessions, stimulating exercises, successful strategies, powerful visualizations, creative music, “case studies” of creative thinking & innovation for interactive & high impact learning. Use a problem from work as a practical & real life case study so you can learn from your experience.

COURSE OUTLINE FOR DAY 1

9.00 am WHY CREATIVITY & INNOVATION? LIGHT AT THE END OF THE TUNNEL!

What is creative thinking Why creative thinking? Why innovation? What is innovation?

Case Studies & Video Clips of Creative Thinking & Innovation HOW TO BE MORE CREATIVE

Essential ingredients of innovation & creativity

Discover the 12 barriers to creativity - learning how to overcome them Using right brain activities such as pictures, music, movement Visualization, pictures & subliminal music to tap into the creative right brain

Experiential Activity: Guided Imagery, Visioning & Creative Music Session Bonus 4 : FREE CD with Subliminal Music to Stimulate Creativity, Instantly & with Guaranteed Result! 10.00 am Morning Break

10.20 am CREATIVITY APPLICATION & ACTIVITIES 12 Idea Generating Questions to Spur the Imagination The key to spurring the imagination is to learn to think both fluidly - generating a quantity of ideas flexibly - generating unconventional ideas 8 Steps Towards Stimulating A Creative Environment Creating an environment in which creativity can flourish Giving people the freedom to create things 8 Steps to Develop Creative Thinking Skills Starting from Step 1: “Is there a Better Way?” to Step 8: “Helicopter Skills” 12 Ready To Use Creative Platforms : Questioning, Challenge, Assumption Busting, Provocation - Reversal, Absence Thinking, Free Association & Bisociation (Random Word & Picture), Escapism, Wishful Thinking, Fantasy, Incubation Interesting & mind challenging activities to stimulate your creative thinking. Awaken the immense creativity in you. After you have discovered the various creativity tools, you are ready to apply your own creativity & come up with feasible solutions. Here, you will work on the challenges in your own organization. Bring your work problems or marketing/ business /office projects with you. You are going to produce actual creative ideas you can use back in your office. Creative Video Clips Creativity & Mind Power Games to Stimulate Thinking & Innovation Bonus 5 : FREE Videos on Creativity 1.00 pm Lunch 2.00 pm THE CREATIVE GAME A learning game that is fun & specially designed to bring out the following qualities & expertise in you: Creativity, brainstorming & problem solving skills Lateral thinking - thinking outside the box Innovation & innovativeness Conducting market research & being a market leader Determining what the customer wants Debriefing & Time Out: Lessons Learnt that Can be Applied Back at Work 3.00 pm Afternoon Break 3.20 pm WHY CRITICAL THINKING?

What is critical thinking Techniques that can be used Looking at problems from various angles Applications at the workplace

Provocation, Reversal & Absence Thinking You begin by making deliberately stupid statements (Provocations), in which something you take for granted about the situation is not true. Statements need to be stupid to shock your minds out of existing ways of thinking. Once you have made a provocative

statement, you then suspend judgment & use that statement to generate ideas. Provocations give you original starting points for creative thinking. Reversal is to deliberately think in the opposite direction or the exact reverse of the issue at hand Absence thinking - thinking about something hat is not there. Use it when you are stuck & unable to shift thinking to other modes. Use it when you want to do something that has not been done before.

Free Association, Bisociation, Random Words & Pictures Association involves making a mental connection between 2 objects or ideas. It involves thinking of something near, similar to or in contrast to the object or idea in question. Much of creativity is about making associations Questioning, Challenge & Assumption Busting Learn to ask better questions & understand the power of questioning. Surfacing & challenging subconscious assumptions.Learn to challenge the status quo to get out of the rut of normal thinking. Escapism, Wishful Thinking, Fantasy, Incubation

With Escapism, Wishful thinking & Fantasy you can propose the wildest, most outrageous& preposterous things you can imagine. You use true escapism where there are no morals, rules, etiquette, laws or standards. You escape the physical limitations of the world to see what your ultimate solution would be. You should not limit yourself by

anything except your own imagination, & even this you should push.

Incubation Use it when you cannot find a solution by other means. Use it at the end of a creative session, to plant the need to solve the problem in your subconscious. Immerse yourself in the problem. Immerse yourself in the situation, exploring all angles & thinking in detail about the problem. HOW TO IMPLEMENT PARALLEL THINKING?

The 6 Thinking Hats - white, red, black, green, blue & yellow Wear the „same hat‟ to think in the same direction Effective team problem solving too Saving time by parallel thinking Considering consequences

5.30 PM END OF DAY 1

“Increasingly the new core competency is creativity. Ultimately, innovation is about

continually pushing back the boundaries of what is possible”

Michael Mandel, Business Week

COURSE OUTLINE FOR DAY 2

9.00 am CREATIVE PROBLEM SOLVING PROCESS (CPS)

Recognition: What is it? (storing & retrieving) Concepts: Putting things into groups (recognizing & linking - springboard for new

ideas) Possibilities: What could it be? (put forward a possibility when we cannot see

clearly) Judgment: Does this match? ( operation of human thinking - matching & fitting) Analysis: What are the parts? (break down complicated situations into smaller

sections) Comparison & Choice: What is different & what is the same Analyzing The Environment & Identifying A Problem Or Opportunity Generating Alternatives, Implementing The Solutions & Controlling The Results Incorporating CPS Techniques & Design A Way Forward

Bonus 1 : Free Mind Movie created by Rachel Khor - a movie created for you to be a solution provider at all times DESIGN: HOW DO I DESIGN THIS?

Putting things together. What are you trying to achieve? What are the factors or constraints? What materials or ingredients are available?

Draw the CPS Model. Make a Poster 10.00 am Morning Break 10.20 am

TECHNIQUES FOR IDENTIFYING PROBLEMS

Why-Why Diagram This technique helps problem solvers explore many more possible causes & relate them to the overall problem rather than focusing on a single narrow cause. The why-why diagrams leads to a more thorough analysis

Picture Stimulation Drawing pictures seem to aid the creative process as it activates your creative right brain. This technique aims to provide ideas for brainstorming a problem from the viewing of one or more pictures. Excellent for getting to new ideas that wouldn‟t be spawned by your normal idea generation processes What Patterns Exist?

Look at the available information. Do you see any patterns or relationships, causal or otherwise? Draw a diagram showing the interconnections among the facts you have uncovered

Camelot Create a benchmark - compare against ideal or others

Listing Complaints & Bouncing Off Some One - A Fresh Eye Complaints are excellent sources of identifying your problems. Bouncing ideas off a colleague or friend or someone unrelated to your business is also an excellent way to get a fresh perspective & new insights Team Project: 5 Excellent Techniques To Help You Identify, Pinpoint & Confirm Problem Areas & Where The Problems Are Coming From

Bonus 2 : Free Videos on Problem Solving 10.00 am Morning Break 2.00 pm INDIVIDUAL TECHNIQUES FOR GENERATING ALTERNATIVES Brainstorming Techniques - Different Points of Views Generating many radical & useful ideas. Brainstorming is a useful & popular tool that you can use to develop highly creative solutions to a problem

Attribute Listing List all the attributes or qualities of a problem or object (or service or process or product). Then systematically analyze each attribute or group of attributes & attempt to change it in as many ways as possible

Back to the Customer Identify the various issues that relates to your customers in terms of product, price, promotion, distribution, target market & customer experience. Write the related issues you should consider in going “back to the customer” to solve your problem. This means that you would identify issues for each of the 6 marketing mix factors related to the problem. Then identify solutions for each of these issues

SCAMPER SCAMPER is a checklist that helps you to think of changes you can make to an existing product to create a new one. You can use these changes either as direct suggestions or as starting points for lateral thinking.

Morphological Analysis It involves a matrix on a two-dimensional axis, the vertical axis might list particular characteristics, adjectives, adverbs, prepositions etc. On the horizontal axis would appear another set of objectives, characteristics, factors, adjectives, adverbs, verbs & so on. The purpose of the analysis is to force one set of characteristics & words against another to create new ideas, not unlike what occurs with SCAMPER. The advantage of morphological analysis is that numerous ideas can be generated in a short period Individual Exercise: Select Your Technique - Analysis, Evaluation & Presentation Bonus 3 : Free CD on Lily Pond Visualization by Silva Mind (USA) 3.00 pm Afternoon Break 3.20 pm GROUP TECHNIQUES FOR GENERATING ALTERNATIVES

Lotus Blossom Technique Draw upon the metaphor of a lotus blossom where the central idea, problem, issue or technology - written in centre of diagram. Then brainstorm related ideas, issues, solutions, applications etc. Written in surrounding 8 cells where each of these 8 ideas become the centre of a new lotus blossom. The resulting ideas, solutions etc are discussed & evaluated

Scenario Planning

This involves analyzing information, thinking about what this information means & then writing scenarios which describes an organization‟s, a company‟s, a product‟s or an individual‟s potential future. After the scenarios are written then the most important part of this exercise begins with identifying internal strengths & weaknesses relative to the scenarios envisioned and the external threats & opportunities that may result form these scenarios. Next strategies must be formulated to utilize strengths to overcome weaknesses, mitigate threats & to take advantage of the opportunities revealed in these scenarios.

Storyboarding

Storyboarding is creating a story on boards. You take your thoughts & those of others & spread them on a large work surface as you work on a project or attempt to solve a problem. When you put your ideas on storyboards you begin to see inter connections - you see how one idea related to another, how all the pieces fit together. Group Projects - Brainstorming, Discussion & Presentation 4.00 pm Afternoon Break DECISION MAKING & IMPLEMENTING THE SOLUTIONS

Analyze & create solutions to difficult situations Underlying factors for making sound decisions 2 techniques to consider when making decision Action plan, contingency plan & follow up

DRAW A CREATIVE MIND MAP OF THE 2 DAYS LESSONS & TECHNIQUES TAUGHT This technique is based on research findings showing that the brain works primarily with key concepts in an interrelated & integrated manner. Whereas traditional thinking opts for columns & rows, Buzan feels that “working out” from a core idea suits the brain‟s thinking pattern better. The brain also needs a way to “slot in” ideas that are relevant to the core idea. 5.30 pm END OF COURSE

WHO SHOULD ATTEND

All managers, executives, supervisors, all support & admin personnel, sales & marketing, customer service & front desk, PR, technical staff, engineers, production staff, QA staff,

- all who wants to be solution providers as well as be more creative, proactive & effective at the workplace.

Attend this course NOW to find out why hundreds of participants are giving rave

reviews & excellent feedback

To provide a breakthrough program so powerful you can apply it to your work or

business to massively increase bottom line, achieve the highest degree of success with creativity & innovation, boost self image, master new skills, earn respect when you are

able to solve problems readily & confidently, get the extra edge …

SATISFACTION GUARANTEED

RESOURCES & BONUSSES JUST FOR YOU

You will get these bonuses & resources absolutely *FREE* when you

undertake this training

Resource #1 : A comprehensive Training Manual with Workbook, Extra Learning Materials & Action Plans Resource #2 : Certificate of Accomplishment Resource #3 : Checklists & Templates of Techniques & Tactics Taught *Free* Bonus #1 : Just for You - a Silva Mind (USA) CD on Lily Pond Visualization Exercise *Free* Bonus #2 : A CD on Subliminal Music to Generate Creativity Instantly by Stephen Halpern (USA)! *Free* Bonus #3 : Videos on Creative Problem Solving *Free* Bonus #4 : Videos on Creativity *Free* Bonus #5 : A MIND MOVIE Created By Rachel Khor To Enhance Success, Creativity & Be A Solution Provider At The Workplace Getting results desired & achieving goals effortlessly, easily & successfully where believing in yourself matters *Free* Bonus #6 : An Ebook written by Rachel Khor on Mind Power Exercises, Visualization & Creative Games *Free* Bonus #7 : Beautifully created Motivation Poster *Free* Bonus #8 : After the training is over, another 6 months of free advice, coaching, counseling & follow up by Rachel Khor for you by phone & emailing

3 Training Resources & 8 Bonuses absolutely *FREE* once you confirm us for the training on CREATIVITY, CRITICAL THINKING & PROBLEM SOLVING SKILLS.

WHY ARE WE OFFERING SUCH A GENEROUS GUARANTEE &

BONUSES?

You‟d have to admit we are being extremely generous with this offer. You‟re probably

thinking there are some strings attached … or that perhaps we‟ve made a tragic mistake & there‟s an error somewhere … or that we‟ve purposely left out the fine

print.

Not at all! We are being generous with this guarantee & all the FREE bonuses because we know the true power of Rachel Khor‟s strategies & techniques.

We know that when you correctly apply them in the real world, there‟ll be absolutely

no chance you won‟t achieve success. With her over 12 years of hands-on, rock solid sales experience, Rachel Khor knows that you will get the measurable results & peak performance success desired. Just

check out these amazing results:

COURSE TRAINER

RACHEL KHOR is a MasterTrainer with more than 20 years experience in the training &

consulting business. Prior to starting her own company she has worked with the Singapore Government & was the Conference Director of AIC, an international conference company listed on the London Stock Exchange, based in Australia.

She is a Master Trainer in EQ, Creativity, Problem Solving Skills, Leadership, Peak Performance, Self Motivation, Communication & Negotiation Skills.

She is also a Master Trainer in Mind Control & Mind Power, Edward De Bono‟s Creativity & Lateral Thinking courses. She has also undergone Stephen Covey‟s 7 Habits of Highly Effective People. She is a keen practitioner of Mind Mapping & Mind Power strategies by Tony Buzan.

She is a Certified Instructor in Stress Management, EQ & EFT Trainer. She is also a Certified Instructor in Interaction Management, Social Styles & Feelings.

She is also a Certified NLP Practitioner & is currently pursuing her Master Certification in NLP. She is also a PSMB Certified Trainer & she also has Certification in Hypnotherapy from London College of Clinical Hypnosis (LCCH).

“Her ideas can bring unlimited income & positive results. The mind mastery

techniques were simply awesome & eye opening !!!” BSN “Rachel is a most creative, dynamic & charismatic trainer with lots of new, fresh

ideas all the time. She has such incredible rapport with us.” Petronas “Powerful tools to increase your market share & profits” White Horse Ceramics

“Rachel is one of the most influential trainer. Her extensive experience, top notch certifications in all the disciplines that mattered, her immense knowledge & her training with some of the best world class trainers alive today has

certainly earn her the right to be our trainer” Lion Group

“Rachel just does not merely teach us. She very clearly demonstrate the

techniques & how the results can be achieved” Westport

“Very excellent trainer! The accelerated training techniques are just awesome!” Tokio Marine Insurans

“ It is not easy to motivate & captivate the interest of 90 over sales persons. But Rachel has manage to achieve all the objectives required of her for this training conducted in a very dynamic & stimulating fashion, we also learnt very useful

sales tips from her” Socma

She has trained under the world famous Millionaire Mindset trainer, T Harv Eker where she trained in Master Your Mind & Guerilla Business Intensive. She has also trained under America‟s leading management trainer, Blair Singer for Sales Dog Training, Powerful Sales Presentations & Train the Trainer. She has attended courses in Leadership & Change Management from world renown Leadership & Change Management guru, John Maxwell.

She uses Accelerated Training Techniques in all her training courses for guaranteed, rapid & effective results required by today‟s top corporations & management.

She has honed & fine tuned her training skills & techniques over a period of 18 years of varied business experiences as well as running her own event management company. Over the last 18 years her company has organized close to 8000 conferences, workshops & seminars in Malaysia, Singapore, Indonesia, Thailand, Hong Kong & China reaching out to over 300,000 participants.

She has been coached & trained with some of the best world class trainers, business gurus, leading coaches & entrepreneurs including Anthony Robbins, Robert Kiyosaki, Blair Singer, Harv Eker, John Maxwell, Jay Abraham, Joel Roberts (communication guru), Dr Joe Vitale (hypnotic marketing), Jose Silva, Burt Goldman, among many others.

She has conducted numerous workshops & seminars throughout Malaysia, Jakarta, Bangkok, Singapore & China. She received her training in USA, UK, Australia & Singapore.

She uses all her training & knowledge in neuro linguistics programming (NLP), mind power, success principles, science of getting rich, psychology, human behavior analysis & enneagram, coaching, counseling & years of training to deliver the RESULTS DESIRED EVERY TIME.

She is also backed by 18 years of top management corporate experience & exposure having worked for both public organizations as well as private companies in Australia, UK, Singapore, Indonesia, Thailand & Malaysia.

Over a 12-year period, Rachel has trained, coached & counseled thousands of participants from various industries in both the public & private sectors to:

be creative & be a solution provider at all times

communicate in a manner that provides the results required

improve productivity & profitability

manage their emotions & be in control at all times

continue to be effective even under high pressure & stress

gear themselves up, be self motivated & be at peak performance

when facing crisis & tough times

clear & get rid of emotional baggage, negativity, stress & self sabotage

master the universal principles of success to achieve corporate goals & objectives

Rachel is an extremely creative, dynamic, charismatic, humorous & versatile trainer who has fantastic rapport with the participants she trained with excellent communications skills. Due to this she always receives rave reviews & excellent ratings from the participants she trained. She achieves this by ensuring her training is relevant, highly interactive, exciting, stimulating & inspiring - made fresh with new ideas & concepts.

SATISFACTION GUARANTEED.

Her Unique Selling Point is her creative approach to training & her ability to make the

training unique, enjoyable yet rewarding & practical with easy to understand as well as

easy to practice techniques, strategies & tactics. What she teaches can be immediately

applied back at the office for immediate results. She mixes no nonsense pragmatic

information with creative mind power & mindset changing strategies to make the course

powerful & results oriented.

“Strategies that work, Solutions that matter, Results that last”

make up key words which define Rachel’s dedication in her training programs.

WHY ARE RACHEL KHOR’S TRAINING COURSES SO POWERFUL ?

It is the end result of years of tested, proven & improved strategies & tactics from many

disciplines including sales & leadership training, creativity, problem solving, NLP, hypnotherapy, coaching, counseling, persuasion, psychology, emotional intelligence,

cognitive science, behavioral analysis, personality profiling, emotional freedom technique & years of training experience.

She is trained in & uses Accelerated Learning Techniques to get the results desired & to achieves the training objectives set for her training Her training style is always content rich combined with lots of strategies, tactics & techniques that are practical, powerful &

mindset changing.

RACHEL’S COURSES ARE ALWAYS …

Upbeat : cheerful, ensuring you feel on top of the world & positive always

Energetic : stimulating, vital, lively, very active

Practical : useful, pragmatic, concerned with real situations & events

Effective : potent, capable, provides solutions to real problems

Rewarding : with all our special gifts & surprises

Builds the bottom line : yields results, positive impact, worthwhile

Learning : participatory, beneficial information, enhances & builds new skills

REGISTRATION DETAILS

1. DATE: 26-27 October 2010 2. VENUE: Holiday Inn Glenmarie, Shah Alam 3. WORKSHOP FEES: RM1280 per person 4. EARLY BIRD REGISTRATION: RM1080 per person (Sign up before 26 Oct 2010) 4. GROUP REGISTRATION: For group of 4 or more, the next person attends *FREE!* 6. COURSE FEES: inclusive of lunch, refreshments, seminar materials, checklists, action plans, Certificate of Attendance, all bonuses & resources listed in the course outline above 7. PAYMENT: All course fees must be paid in advance. Bankdrafts / cheques should be crossed & made payable to THE ENGLISH EXPERT PUBLISHING AND TRAINING & submit duly with completed registration form (online registration / downloaded forms) 8. REGISTRATION PROCEDURE:

a. Complete registration form with full information & tick relevantly b. Fax over or email to us at info@itrainingexpert.com c. Alternatively, register online and we will send you the invoice and confirmation. d. We will issue a confirmation note together with an invoice for your payment preparation. e. 6 Easy ways to register: Telephone, Fax, Email , SMS, Online Registration, Mail f. Go to www.iTrainingExpert.com Now and click Registration.

Participants who have attended her programs are from a wide range of

businesses, commercial sectors, public sectors & industries including …

RACHEL’s IN HOUSE CLIENTS INCLUDE … Kementerian Kewangan, BNM, MAA, Msian Reinsurance, Ambank Unit Trust, HSBC, Exim

Bank, ADFIM, ERF, TPPT, Petronas Carigali, Petronas Holdings, TNB, Texchem, Worldwide

Holdings, Subang Medical Centre, Sunrise, SP Setia, Selangor Dredging, MBF Cards, Dell,

Mimos, Compaq, Sara Lee, White Horse Ceramic, V Source, Maxis, WPG International,

Tencate, Sharp Roxy, Takeuzi, Formosa Prosonic, Pan Malaysia Pools, IOI, Jasa Kita, ACE

Insurance, SIC, AIC, Totokiki, Kotak, Camcar Textron, Watta Battery, Malaysian Airport,

Westport, Samsung, Global Bond, Saujana Resort, Agilent, Continental Sime Tyre, Ansell,

Cam Precision, Infineon, Kanzen, Tokio Marine Insurans, Merck, EON Bank, MRCB, etc

CLIENTS FROM RACHEL PUBLIC PROGRAMS INCLUDE…

Khazanah Nasional, Lembaga Tabung Haji, PNB, PUNB, RHB Bank, Maybank Group, CIMB

Bank, Public Bank, Bank Pembangunan, HSBC, OCBC, ING, AIA, Perwira Affin Bank, Port of

Tanjong Pelepas, Port Klang Authority, Bintulu Port, Petronas Group, Asean Bintulu Fertiliser,

MTBE, BP Chemicals, Shell, Esso, Exxonmobil, Tioxide, Caltex, Castrol, Unilever, Sumitomo,

LSG Skychefs, Kertih Terminals, Jooei Industry, Bandaraya Kuching, Southern Steel, Meiban,

Philips, Labuan Authority, Superkad Services, BHP Steel, MAS, Diperdana Holdings, Star

Cruises, Western Digital, MEMC Electronic, BCM Electronics, Federal Power, Hualon, Proton,

Malaysia Milk, F & N, Mclaren, Digi, Celcom, Telekom, Avon, Roadbuilder, Toshiba, Sony,

Genting, UNITAR, UNIMAS, Multimedia University, etc

She has conducted many in house & public training courses.