7/29/2019 Creating the IT Architecture for the Connected Age (166378474)

http://slidepdf.com/reader/full/creating-the-it-architecture-for-the-connected-age-166378474 1/12

Higher Ed in a Connected AgeTracy Futhey, Duke University

7/29/2019 Creating the IT Architecture for the Connected Age (166378474)

http://slidepdf.com/reader/full/creating-the-it-architecture-for-the-connected-age-166378474 2/12

Pressures on Today’s Universities 

International

Student Body

International

Brand

Global

Collaboration

Consumer 

Technologies

Reduce

Costs

 Anytime,

 Anywhere

 Access

Serve the Underserved

Mobile

Internet

7/29/2019 Creating the IT Architecture for the Connected Age (166378474)

http://slidepdf.com/reader/full/creating-the-it-architecture-for-the-connected-age-166378474 3/12

Evolution of Today’s Universities 

MOOCsMASSIVE OPEN ONLINE COURSES

STUDENTS RANGE FROM

9 83TOYEARSOLD

Nearly two-thirds of Duke’s Coursera students LIVE OUTSIDE OF THE UNITED STATES,

Including Romania Australia, Singapore, the United Kingdom, Spain, and India

Figures were compiled from more than 77,000 responses to a pre-course

Survey by Duke on student demographics for its MOOCs

 According to more than

77,000 survey responses,

 About two-thirds are

Between 18 and 34 years

old and more than 4,500

people- or 6 percent-are

either younger than

18 or older than 65.

THE CLASSES WITH THE

HIGHEST ENROLLMENTS WERE:

Walter Sinnott- Armstrong’s “Think 

 Again: How to Reason and Argue” 

Dan Ariely’s “A Beginner’s Guide 

to Irrational Behavior” 

Denise Comer’s “English 

Composition I: Achieving Expertise” 

(187,0000)

(142,000)

(70,000)

7/29/2019 Creating the IT Architecture for the Connected Age (166378474)

http://slidepdf.com/reader/full/creating-the-it-architecture-for-the-connected-age-166378474 4/12

POLL: What Best Describes Your 

Campus Online/MOOC Approach?

1. Just getting started; nothing specific yet

2. Exploring online (or flipped or hybrid) classes

3. Delivering online (or flipped or hybrid) classes

4. Exploring the world of MOOCs

5. Delivering MOOCs today

6. Exploring and/or delivering both online & MOOCs

7. Waiting for things to shake out before pursuing

7/29/2019 Creating the IT Architecture for the Connected Age (166378474)

http://slidepdf.com/reader/full/creating-the-it-architecture-for-the-connected-age-166378474 5/12

Evolution of Today’s Universities 

7/29/2019 Creating the IT Architecture for the Connected Age (166378474)

http://slidepdf.com/reader/full/creating-the-it-architecture-for-the-connected-age-166378474 6/12

POLL: How Extensive Is Your Campus

International Approach? (Select 1 or >)

+ Mature study-abroad programs and/or sites

+ International service programs for students

(beyond study abroad)

+ International faculty research collaborations

+ Global health collaborations or clinics

+ International campus(es) – non-degree granting

+ International campus(es) – degree granting

+ Emphasis to recruit international campuses

+ No international approach at this time

7/29/2019 Creating the IT Architecture for the Connected Age (166378474)

http://slidepdf.com/reader/full/creating-the-it-architecture-for-the-connected-age-166378474 7/12

Considerations for the CIO

• IT Infrastructure – How do we build an environment to support all

three dimensions?

• IT Services

 – How do we design services that span rather than silo these new facets of the university?

• Non Traditional (Emerging) IT Issues

 – How do we remain relevant to not-strictly-ITelements of the residential campus experience?

 – How do we use online and global experiencesto inform changes to the campus environment?

7/29/2019 Creating the IT Architecture for the Connected Age (166378474)

http://slidepdf.com/reader/full/creating-the-it-architecture-for-the-connected-age-166378474 8/12

2. Location

3. Location3. Location

IT Infrastructure

• Connectivity and Monitoring – Wireless, LAN, WAN, global  end2end services and performance

• Beyond campus at the epicenter  – Cloud authn/z, middleware,

NOC/SOC/Ticketing , MaintenanceScheduling

• Provision services based on….  – Who/What/Where:

Grouper/”Toolkits”/Activity Streams…our new superglue

• Ensure repeatable approaches to extendinfrastructure and deploy services

 – VMs/VDI, web conferencing

7/29/2019 Creating the IT Architecture for the Connected Age (166378474)

http://slidepdf.com/reader/full/creating-the-it-architecture-for-the-connected-age-166378474 9/12

IT Services

• Range of option over time by user  – Lecture capture, self recording, DIY

studio, professional recording/editing

• Community + collaboration in all – Sync & async video & collaboration tools

 – Presence – who can help now, wherever 

• Video repository & asset mngt – “mix and match” materials across courses 

• Ensure repeatable approaches to extendinfrastructure and deploy services

7/29/2019 Creating the IT Architecture for the Connected Age (166378474)

http://slidepdf.com/reader/full/creating-the-it-architecture-for-the-connected-age-166378474 10/12

“But the art of learning has alreadychanged completely, because for almost a decade students have hadinstant access to unlimited

information from anywhere or anyonein the world. This has altered allassumptions about academichierarchy, charismatic authority,

pedagogical processes and thestructure of the learning community.” 

Michael Crow, President, Arizona State Universityin Nature Magazine, July 2013

Non-Traditional (Emerging) IT Issues

7/29/2019 Creating the IT Architecture for the Connected Age (166378474)

http://slidepdf.com/reader/full/creating-the-it-architecture-for-the-connected-age-166378474 11/12

Non-Traditional (Emerging) IT Issues• IT increasingly enables new campus experiences

 – Campus: Wherever I am: classroom, quad, library, café – Community: No longer only joining a physical place

 – Learning analytics & big data: Effect of huge sample sizes

 – Systems interaction: “app culture” disaggregated ERP

• New IT applications and technologies will impactthe future on-campus experience

 – Physical architecture: Technology enables alternatives tolarge lectures… but what do we do with those facilities? 

 – Organizing paradigm: 8 semester, 4-5 courses per semester, 12-14 weeks per course/semester… allbecome increasingly arbitrary to actual teaching/learning

 – Organizational structures: Online as integrated, not apart

7/29/2019 Creating the IT Architecture for the Connected Age (166378474)

http://slidepdf.com/reader/full/creating-the-it-architecture-for-the-connected-age-166378474 12/12

Virtuous Cycle in Today’s University 

Common ITInfrastructure

and Services

Different

Uses Inform

Changes toTraditional

Approaches

Different

Uses Inform

Changes toTraditional

Approaches