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¤ 2016 Capital Link www.caplink.org 1 Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities Planner Webinar January 18, 2017

Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities

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Page 1: Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities

2016 Capital Link www.caplink.org 1

Creating Spaces that Support the Work of the Primary Care Team

Cindy Barr

Operations & Facilities Planner

Webinar January 18, 2017

Page 2: Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities

2016 Capital Link www.caplink.org 2

The Role of “Place”

Sustainability is a function of many operational dynamics, most notably the alignment of people, process, and place.

People

The right people with the right skills

Process Working as teams to complete tasks efficiently and effectively

Place

Within spaces that support process, facilitate relationship and communicate vision and values

Page 3: Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities

2016 Capital Link www.caplink.org 3

A Place for Team - Patient Engagement

Page 4: Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities

You and I and the Table

Page 5: Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities

Thinking Beyond the Table

2016 Capital Link www.caplink.org 5

Steelcase

FQHC Primary Care LEAN Study: “showed that 50% of the patients did not require exam tables”…

Shepley Bulfinch – Community Health Centers: Today through Tomorrow

Page 6: Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities

Thinking Outside the Box

2016 Capital Link www.caplink.org 6

Zoned Exam Rooms Jack and Jill Rooms

Page 7: Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities

2016 Capital Link www.caplink.org 7

Multi-Purpose Engagement Rooms

Supporting Team Care

Transform a procedure room into a zoned consultation and

exam room

Petaluma Health Center - CA

Page 8: Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities

The Office / Consultation Room

2016 Capital Link www.caplink.org 8

Align Place and Purpose Encourage Team Re-Alignment

OR

Page 9: Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities

2016 Capital Link www.caplink.org 9

A Place for Groups

Elements for Success

Clean and attractive!

Direct access from common hall or waiting area - Ante-room/zone: registration and short wait - Two egress options

Sufficient space for multiple seating options

Internal Refreshment Bar

Directly accessible Exam/Consult Room - Adjacent Rest Rooms - Basic specimen handling counter

Storage

Presentation technology and equipment

Multiple lighting options

Asian Health Services - CA

Page 10: Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities

2016 Capital Link www.caplink.org 10

A Place for Team Work

Page 11: Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities

2016 Capital Link www.caplink.org 11

The Team Work Experience

To be effective, team work spaces must support:

Focused Work

Stress Reduction

Group Work Collaborative Work

Page 12: Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities

2016 Capital Link www.caplink.org 12

All Together – On-Stage

Asian Health Services - CA

Page 13: Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities
Page 14: Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities

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OCM

Page 15: Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities

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Page 16: Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities

Minimize Noise

2016 Capital Link www.caplink.org 16

Absorb Sound - Incorporate carpet – ceiling tiles - buffer boards

Mask Discrete Sounds - Insert white, pink, brown noise appropriately

www.simplynoise.com www.soundhawk.com

Support Low Volume Conversation - Create printer/scanner / copier alcoves - Provide “talking rooms” - Position workstations to enhance eye contact

Page 17: Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities

2016 Capital Link www.caplink.org 17

Sound Attenuation

Change this ………………….. To this

Page 18: Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities

2016 Capital Link www.caplink.org 18

Sound Attenuation

Change this ……..……..….. To this

Page 19: Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities

Places to Evaluate and Collaborate

2016 Capital Link www.caplink.org 19

Interactive

Inclusive

Light-filled

IT strong

Right–sized

Flexible

Sustainable Birch – ICHC - MI

Page 20: Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities

2016 Capital Link www.caplink.org 20

Places for Quiet Work

Create Quiet Spaces to Complement the Team Room

Internal Access from/to Team Room - May be dual-access

Not included in the work station count

Offer line of sight to team activity

Outfit with Internet and Phone

Accommodate 1-3 persons

Walls can be fixed or movable

Yes, needs a door!

Page 21: Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities
Page 22: Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities

2016 Capital Link www.caplink.org 22

A Place for Respite

Page 23: Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities

2016 Capital Link www.caplink.org 23

Defining the Need

Respite: A time away for renewal and refreshment to support personal health and maximize effectiveness

The Restorative Escape - “I just need to clear my head …”

The Reality Check - “Can you believe…”

The Personal Connection - “How is your son doing in …”

Page 24: Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities

2016 Capital Link www.caplink.org 24

Designed to Complement Work Zones

The Right …

- Number Team Respite vs. Staggered Respite vs. Site Shutdown

- Placement Here and There vs. All Together

- Size The Break Room: 20 sqft per staff person at one time The Beverage Alcove: 10 x 6 … 10 x 8 … 5 x 6

- Atmosphere

Page 25: Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities

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Page 26: Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities

A Place for Respite – Going Beyond Your Site

The Stretch Break Respite meets Reward

2016 Capital Link www.caplink.org 26

Page 27: Creating Spaces that Support the Work of the Primary Care Team · 2019-07-01 · Creating Spaces that Support the Work of the Primary Care Team Cindy Barr Operations & Facilities

2016 Capital Link www.caplink.org 27

“Do you think this would work?”

[email protected]

304-876-6996 (office) 304-283-7863 (cell)


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