Creating Revenue for Next Generation Business

Creating Revenue for Next Generation Creating Revenue for Next Generation BusinessBusiness

Gary LiewGary LiewTechnical Marketing ManagerTechnical Marketing Manager

Agenda

Portal Software OverviewPortal Software Overview

Trends in the service based marketTrends in the service based market

Requirements for “New” Business InfrastructureRequirements for “New” Business Infrastructure

What’s Infranet ?What’s Infranet ?

Solution SetsSolution Sets

SummarySummary

Brief Introduction of Portal Software

Portal Software

Portal sells software that links services, Portal sells software that links services, customers and revenues for Internet and customers and revenues for Internet and

emerging next-generation communication services.emerging next-generation communication services.

CustomersCustomers

RevenuesRevenuesServicesServices

Trends in the service based market

Complex and dynamic business models Complex and dynamic business models

New Biz Models = new settlement models.New Biz Models = new settlement models.

Multi-service service providersMulti-service service providers

Branded services ("virtual ISPs")Branded services ("virtual ISPs")

““Pay for what you use” mentality – ie Usage basedPay for what you use” mentality – ie Usage based

Exponential growthExponential growth

Competing in real-timeCompeting in real-time

Requirements for the “New” Business Infrastructure

Business orientated CCBS platform – ie, your Products & Business orientated CCBS platform – ie, your Products & Services drives the business, you’ll need a multi-service, Services drives the business, you’ll need a multi-service, reliable, scalable and open platform to support it!reliable, scalable and open platform to support it!

Comprehensive real-time capabilities – especially the Comprehensive real-time capabilities – especially the management of pre-paid products & services. Eliminates management of pre-paid products & services. Eliminates Fraud.Fraud.

Rating – speed & product catalog Rating – speed & product catalog Full support for rapidly emerging market opportunities, Full support for rapidly emerging market opportunities,

especially branded services & wholesale in the value especially branded services & wholesale in the value chain.chain.

Complete flexibility in pricing, rating, billing, settlement Complete flexibility in pricing, rating, billing, settlement and customer managementand customer management

InternationalInternationalLong DistanceLong Distance

InterconnectInterconnectBillingBilling

PrivatePrivateLinesLines

WirelessWirelessVoiceVoice

CallingCallingCardsCards

AINAINToll FreeToll FreeVoDSLVoDSLLong Long DistanceDistanceLocalLocal

Business / Consumer

Services

AccessServices

ApplicationApplicationHostingHostingIDCIDCB2BB2BVPNVPNWeb Web

HostingHosting

UnifiedUnifiedMessagingMessaging

OnlineOnlineContentContentVoIPVoIPOnlineOnline

GamingGamingVODVOD

MANMANBasicBasicDial-UpDial-Up

ObjectObjectAPIsAPIs

Infranet PlatformInfranet Platform

xDSLxDSL RoamingRoaming LeasedLeasedLineLine

FixedFixedWirelessWireless

Multiple-Service Business Platform

WirelessWirelessInternetInternet

Circuit SwitchedServices

2G Value-Added

Services

AccessServices

ObjectObjectAPIsAPIs

Infranet PlatformInfranet Platform

E-mailE-mail ContextualContextualCommerceCommerce

Virtual HomeVirtual HomeEnvironmentEnvironment

StreamingStreamingMusicMusic

DigitalDigitalPhotographyPhotography

3G Services

VideoVideoMessagingMessaging

ElectronicElectronicMediaMedia

PersonalizedPersonalizedContentContent

Video onVideo onDemandDemand

PacketPacketVoiceVoice

M-commerceM-commerceNumberNumberPortabilityPortabilityRoamingRoamingRingtones &Ringtones &

IconsIconsVoiceVoicePortalPortal

InstantInstantMessagingMessagingText AlertsText AlertsLocationLocation

ServicesServicesGaming &Gaming &

HoroscopesHoroscopesSwitchedSwitched

VoiceVoice

GSMGSMPSTNPSTN SMSSMS CDMACDMA GPRSGPRS EDGEEDGE UMTSUMTS

Multiple-Service Business Platform

What’s Infranet™?

CustomerCustomerManagementManagement

BillingBillingand A/Rand A/R

Rating /Rating /PricingPricing

ActivityActivityTrackingTracking

Authentication andAuthentication and AuthorizationAuthorization

Account Creation andAccount Creation andService Provisioning Service Provisioning

ReportingReporting

Integrated, Real-Time Service Management

Account Creation and Service Provisioning





Authentication Authentication andand

AuthorizationAuthorization

Account Creation andAccount Creation andService ProvisioningService Provisioning

ReportingReporting

Real-time account creation and data Real-time account creation and data

validation validation – Web based customer self registrationWeb based customer self registration– CSR GUI registration CSR GUI registration – Registration software CD’sRegistration software CD’s– 3rd party application interface via APIs3rd party application interface via APIs

Self registration and data collection in Self registration and data collection in

24X7 (WebKit)24X7 (WebKit)

CSR registration (Admin Tool)CSR registration (Admin Tool)

Automatic service provisioning & Automatic service provisioning &

Credit AuthorisationCredit Authorisation– Web ServerWeb Server– EmailEmail– LDAPLDAP– credit card authorisationcredit card authorisation

Allows account definition by brand Allows account definition by brand

(eg, by Business type, Geography)(eg, by Business type, Geography)

Authentication and Authorization







ReportingReporting

Real-time account and/or Real-time account and/or

transaction validationtransaction validation

Real-time credit enforcement Real-time credit enforcement

Customized policies (business Customized policies (business

rules) to meet business needsrules) to meet business needs

Integrated network Integrated network

authentication applicationsauthentication applications– Radius managerRadius manager– Cisco Service Selection Cisco Service Selection

GatewayGateway– Active Directory (LDAP)Active Directory (LDAP)– GALs for VoIPGALs for VoIP

Fraud Prevention Fraud Prevention

Custom policies Custom policies

Activity Tracking Complete audit trailComplete audit trail

Activity trackingActivity tracking– Real-time tracking & posting of Real-time tracking & posting of

transaction activitytransaction activity– Accurate, real-time view of Accurate, real-time view of

account info & balances etcaccount info & balances etc

GUI tool to map usage records to GUI tool to map usage records to

event objectsevent objects

Supports un-rated and pre-rated Supports un-rated and pre-rated

record upload (UEL)record upload (UEL)

Integrated with network mediation Integrated with network mediation

applicationsapplications– HP-SIUHP-SIU– Cisco NetflowCisco Netflow– NarusNarus– XacctXacct– Applied Protocol EnginesApplied Protocol Engines– Nokia Charging CentreNokia Charging Centre







ReportingReporting

Rating







ReportingReporting

Real-time rating Real-time rating – Real-Time rating of any Real-Time rating of any

tracked eventtracked event– Supports for multi monetary Supports for multi monetary

and non-monetary resourcesand non-monetary resources– Supports tiered pricing, usage, Supports tiered pricing, usage,

volume pricing, time/day, volume pricing, time/day, packaging, price packaging, price customization, one-time, customization, one-time, recurring, advanced and in recurring, advanced and in arrearsarrears

Graphical Pricing tool Graphical Pricing tool – Products, Deals, Plans and Products, Deals, Plans and

Plans List concept definitionPlans List concept definition

– Rates, discounts, credit limits Rates, discounts, credit limits defined via GUI based defined via GUI based applicationapplication

Real-time volume tiering / Real-time volume tiering /

discountingdiscounting

Unlimited Price Plans & discountsUnlimited Price Plans & discounts

Billing and A/R

Configurable billing cyclesConfigurable billing cycles– Multiple billing cycles - up to Multiple billing cycles - up to

28 per month28 per month– Supports multiple billing Supports multiple billing

models : Wholesale, Retail, models : Wholesale, Retail, Hierarchical, SplitHierarchical, Split

– Supports charging in Supports charging in advanced and in arrearsadvanced and in arrears

Supports Credit Cards, Invoice, Supports Credit Cards, Invoice,

email, HTML, XML, On-Demand email, HTML, XML, On-Demand

real-time, EFTreal-time, EFT

Earned/Unearned Revenue supportEarned/Unearned Revenue support

Ability to view A/R and make real-Ability to view A/R and make real-

time adjustmentstime adjustments







ReportingReporting

Customer Management

CSR or Customer self-care access to CSR or Customer self-care access to

real-time informationreal-time information

– Customizable web-based Customizable web-based applicationapplication

– View account and modify account View account and modify account datadata

– HTML and Java server pagesHTML and Java server pages– Fully functional and extensible GUI Fully functional and extensible GUI

applicationapplication– Fully customizable Java-based Fully customizable Java-based

Customer CenterCustomer Center

Hierarchy support with unlimited levelsHierarchy support with unlimited levels





Authentication Authentication andand

AuthorizationAuthorization


ReportingReporting

Reporting

Comprehensive enterprise-wide Comprehensive enterprise-wide Decision Support :Decision Support :

– Operational reportsOperational reports– Financial reportsFinancial reports– Marketing reportsMarketing reports– Sales reportsSales reports– ..........

Full set of customizable standard Full set of customizable standard reports reports

Fully documented DB schemaFully documented DB schema

Complete support for new report Complete support for new report development thru Seagate Info - development thru Seagate Info - Crystal Reports (bundled with Crystal Reports (bundled with Infranet)Infranet)

Web access to report viewer and Web access to report viewer and requestorrequestor







ReportingReporting

What is a Solution Set

Group of complementary best-of-breed products, Group of complementary best-of-breed products, selected, integrated and tested by Infranet & NEPsselected, integrated and tested by Infranet & NEPs

To solve a complete set of business and operational To solve a complete set of business and operational requirements for specific line of businessrequirements for specific line of business

Infranet provides the Business Infrastructure behind a Infranet provides the Business Infrastructure behind a large and growing list of solution setslarge and growing list of solution sets

Evolving Market Requirements

Phase 1:Phase 1: Custom SolutionsCustom Solutions

BUILDBUILDend-to-end functionalityend-to-end functionality

BUILDBUILD integration between modulesintegration between modules

Pros: Pros: • • built to orderbuilt to order

Cons: Cons: • • slow to implement slow to implement

• • high costhigh cost

• • hard to changehard to change

Phase 2: Product ImplementationsPhase 2: Product Implementations

BUILDBUILD integration between productsintegration between products

BUYBUY products for each functionproducts for each function

Pros:Pros: • • faster to implementfaster to implement

• • best-of-breed functionalitybest-of-breed functionality

• • easier to changeeasier to change

Cons:Cons: • • integration long & costlyintegration long & costly

Evolving Market Requirements

Phase 3: Solution SetsPhase 3: Solution Sets

BUY BUY products for each functionproducts for each function

BUYBUY integration frameworkintegration framework

Pros:Pros:

• • best-of-breed functionality best-of-breed functionality

• • fastest to implementfastest to implement

• • easy to changeeasy to change

• • high leverage for high leverage for product-based platforms product-based platforms

The Internet services industry The Internet services industry

is undergoing a shiftis undergoing a shift

towards the implementation of towards the implementation of

complete, pre-assembled, pre-complete, pre-assembled, pre-

integrated, pre-tested, end-to-integrated, pre-tested, end-to-

end solution setsend solution sets

InfranetObjectAPIs

Infranet Platform

SolutionSetDesigners

VerticalMarkets

HP

Microsoft

Nortel

PwC

IBM

HP

Microsoft

Nortel

PwC

IBM

Alcatel

CGE&Y

KPMG

Microsoft

PwC

Alcatel

CGE&Y

KPMG

Microsoft

PwC

CGE&Y

KPMG

Marconi

PwC

CGE&Y

KPMG

Marconi

PwC

HP

CGE&Y

Motorola

SUN

Oracle

Microsoft

HP

CGE&Y

Motorola

SUN

Oracle

Microsoft

Alcatel

CGE&Y

PwC

Alcatel

CGE&Y

PwC

AndersenConsultingAndersen

Consulting

HP

Sun

HP

SunUS

InteractiveUS

Interactive

DigitalContent

eCom-merceICP

FixedWireless

WirelessInternet

CableDSLASP

Rapid Service Roll-Out Using Solution Sets

Solution sets : Solution sets : 20+20+Solution Centers : Solution Centers : 26+26+Dallas, Denver, London, Madrid, Munich, Paris, Dallas, Denver, London, Madrid, Munich, Paris, Redmond, Rotterdam, Silicon Valley, Singapore, etc.Redmond, Rotterdam, Silicon Valley, Singapore, etc.

Solution Set target markets and services

Broadband Mobile Wireless (2.5 & 3G)Broadband Mobile Wireless (2.5 & 3G) xDSL / Cable Broadband / MANxDSL / Cable Broadband / MANASP / IDC / ContentASP / IDC / Content VoIPVoIP VPNVPN ........ ........

The results .... Customers! (selected AsiaPac)

Asia-WideAsia-Wide– UUNET InternationalUUNET International– PSInet AsiaPSInet Asia– Asia OnlineAsia Online

AustraliaAustralia– TelstraTelstra– OzEmailOzEmail– FujitsuFujitsu– James Cook UniversityJames Cook University

JapanJapan– NTT PC, NTT OCN, NTT LabsNTT PC, NTT OCN, NTT Labs– NTT Satellite Comm.NTT Satellite Comm.– FujitsuFujitsu– SkyWaveSkyWave– SonySony

China / HKChina / HK– JitongJitong– Shanghai OnlineShanghai Online– XinJiang & LiaoNing PTTXinJiang & LiaoNing PTT– Chongqing PTTChongqing PTT– Pacific Convergence Corp.Pacific Convergence Corp.

TaiwanTaiwan– Hoshin GigamediaHoshin Gigamedia– FETFET– Wherever.NetWherever.Net

South KoreaSouth Korea– SuperNetSuperNet– Korean TelecomKorean Telecom

South AsiaSouth Asia– Infocom/PLDT, PhilippinesInfocom/PLDT, Philippines– Telekom MalaysiaTelekom Malaysia– VSNL, IndiaVSNL, India– CyberNet, PakistanCyberNet, Pakistan

Summary

Summary

Select a Customer Care & Billing solution that meets your Select a Customer Care & Billing solution that meets your business platform needs! Ie, Multiple-Service based, reliable, business platform needs! Ie, Multiple-Service based, reliable, scalable and open.-scalable and open.-

Fast time to market with new products & servicesFast time to market with new products & services

No limits to products & services, business policies, pricing plans, No limits to products & services, business policies, pricing plans, subscriber growthsubscriber growth

Localisation support? (Eg, Chinese, Korean, Japanese Localisation support? (Eg, Chinese, Korean, Japanese languages)languages)

Support for products & services charging principles being value Support for products & services charging principles being value based instead of flat-feebased instead of flat-fee

Proven Integration with existing circuit switched billing systemProven Integration with existing circuit switched billing system

Choose with systems with proven success worldwideChoose with systems with proven success worldwide

Finally ... Being able to eat & sleep well!Finally ... Being able to eat & sleep well!

Documents

Creating Revenue for Next Generation Business