Creating Joy in the Creating Joy in the Workplace! Workplace!

Myrna Mamaril, MS, RN, CPAN, CAPA, FAANMyrna Mamaril, MS, RN, CPAN, CAPA, FAAN

Our Vision

Create a culture of caringStriving for world class careCommunicate throughout the continuum of careBring joy to work with you… fun at workCare seamless Working as a “Team!”We know what needs to be done -

What do you think of when you What do you think of when you hear the word --hear the word --

“Joy” ?“Joy” ?

A Song Remembered…..

I’ve got the joy, joy, joy, I’ve got the joy, joy, joy, joy…joy…

Down in my heart…Down in my heart…

Down in my heartDown in my heart……

Dare to Dream… Dream to Dare

Dare to envision yourself as you truly want to be. Leadership means not only having a dream but claiming that dream and the role you want to play in it. Your dream is your gift to mankind.

Tiger Heart Tiger Mind: How to Empower Your Dream

Ron Rubin and Stuart Avery 2004

What Makes ServiceWhat Makes Service

“Magnetic”“Magnetic” ? ?

Magnetic Service

They listen…. Really listen

Value trust

Stir spirits

Engage curiosity

Foster inclusion

Value customer comfort

Demonstrate character

Be a GEMBe a GEM

Generous, Energetic andGenerous, Energetic andMemorable!Memorable!

Soni DimondSoni Dimond

Service with Charisma is

Passionate

Live what inspires you

Expanding your focus…Life is dynamic, evolving and changing…Seek opportunities in life.Live powerfully, being responsible for

your for your experiences….Commit to making a differences for others.

“Passionate Stories”

““Leading with Soul”Leading with Soul” The stories people tell one another weave a rich, The stories people tell one another weave a rich,

strong fabric that can warm the coldest emotional strong fabric that can warm the coldest emotional or spiritual nights. These stories which are about or spiritual nights. These stories which are about people, events, triumphs, and tragedies transcend people, events, triumphs, and tragedies transcend

time and place… the eternal human chain.time and place… the eternal human chain.

Leading with the Soul: An Uncommon JourneyLeading with the Soul: An Uncommon Journeyby Lee Bolman and Terrance Dealby Lee Bolman and Terrance Deal

Nurses Make a Difference

New England Journal of MedicineMagnet Hospitals

Patient Outcomes– Decreased Medication Errors– Decreased Morbidity and Mortality– Decreased Infection Rates– Increased Patient Satisfaction– Decreased Hospital Length of Stay

Nurses are Passionate

Nurses live a life of significance.Perianesthesia nurses are committed to

providing their patients and families a “safe passage” through the continuum of care.

Nurses are dedicated to providing high-tech comfort care.

Awakening the Leader Within

Using the power of stories to open the heart and the power of questions to deepen one’s understanding and commitment

The meaning of stories touches the soul and lights one’s passion

Compassion: A Creative Response

I am never weary of being useful…

In serving others I cannot do enough.

No labor is sufficient to tire me . Vince Lombardi

Music Awakens the Soul

When you are reminded of it by the instruments

Your life’s work, the work you love, is what awakens within you… it stirs the soul…

You are reminded of it by your compassion, your desire to give…

Your call to serve

Excellence is the call to greatness

To have a great purpose to work, for, a purpose larger than ourselves, is one of the secrets of making life significant.

Life is a thing to be tasted, celebrated, and enjoyed.

There is something in all of us that aspires us to greatness… something that calls us to be the best we can be.

Service with Charisma is

“Touching”

Touching…..

Physical contact…. He touched my armEmotional…. That movie touched meIt can mean a hint…. Touch of mintIt can mean a link…. Let’s stay in touch

Combine these meanings and it creates a powerful bond

Remembering Terry Angel, PNP

The gift our coworkers give…. Is more than just friendship

The gift of self…. Sharing our talents, our hopes and dreams

We are better nurses because of shared life experiences…..

Terry’s Zest for Service…..

Belief in advancing nursing practiceBelief in connecting to parentsBelief in validating parents’ feelingsBelief in making a difference in care

– Virginia Satir (American Author and Psychotherapist) “People Making”

Belief in instilling confidence in discharge preparation

Leave a Legacy…Leave a Legacy…Create a Culture of Caring for Create a Culture of Caring for “You are the Angels of “You are the Angels of Healthcare!”Healthcare!” Alabama Alabama “Vol III”

I believe there are angels among usI believe there are angels among us

Sent down to us from somewhere up aboveSent down to us from somewhere up above

They come to you and me in our darkest hoursThey come to you and me in our darkest hours

To show us how to live, to teach us how to To show us how to live, to teach us how to give...give...

To guide us with a light of love!To guide us with a light of love!

PERSONAL LEADERSHIP

..…is not a singular experience. It is rather, the ongoing process of

keeping your vision, values, and passion before you and aligning your life to be congruent with those most important principles that you hold dear. Stephen Covey

Reveal Your True Character…..

Unveil Your Courage

“Vision in Action”

As an individual you make a difference and as a team, you are recognized for your influential source of power.

Dina Krenzischek, MAS, RN, CPAN

ASPAN President 2004-2005

4 Levels of Vision

Some people never see it – WanderersSome people see it but never pursue it on

their own – Followers Some people see it and pursue it –

AchieversSome people see it, pursue it, and help

others see it - Leaders

The CathedralWithin:

Transforming Your Life

by Giving Something

Back Bill Shore

Create Occasional

Miracles

Commitment to Be the Best

“The Gift of Significance”

Significance is used for its dual connotations “meaning and importance”

Find meaning in one’s workFind faith in one’s selfFind confidence in the value of one’s lifeFind hope for one’s future

Magnetic Service makes a Bold

Statement

Get Your Patient Satisfaction Scores to Soar!

Create strong bonds with your customerDevelop trustworthinessProvide reliable informationDemonstrate flexibilityCreate “no hassel” serviceCreate meaninful experiences

Getting Started

Identify and reigniting your passionDedicate oneself to a level of passion,

energy and commitment to you customersEngage your peers to collective visioningPractice alignment, engagement,

empowerment, inclusion, relevance, and performance these attributes broaden the reach of the magnetic field.

Champion Change!

Embrace, Value, Support, Think in future tense...

Instill, inspire High Performing Cultures..Magnetic Leadership

People firstHolistic and intentional Inclusive and engagingBe Respectful Relentlessly focusedFailure is not an optionMotivated by excitement not fearAccountable and transparentOptimistic and generous

The Spiritual Dimension.The Spiritual Dimension. . . . .

… … is your core, your center, your is your core, your center, your commitment to your value system.commitment to your value system.

It is a very private area of life and a It is a very private area of life and a supremely important one.supremely important one.

It draws upon the sources that inspire It draws upon the sources that inspire and uplift you, and ties you to the and uplift you, and ties you to the timeless truths of all humanity.timeless truths of all humanity.

Stephen CoveyStephen Covey

Magnetic Service Promotes

Partnerships!

Our ASPAN Oprah’s

Pursue your passion Tell your passionate nursing storiesFind meaningful workFind work that stirs your soulRemember the real work of our lives is

never complete Keep that spirit strong – energize our

members – magnetize your members!!!

Leave a Legacy

Cherish your vision and your dreams as they are the children of your soul, the blueprints of your ultimate achievements….

Napoleon Hill

Through your joyful work, you Through your joyful work, you bring magnetic service to our bring magnetic service to our

workplace and createworkplace and create

a “nursing legacy…..”a “nursing legacy…..”

Your Your lifelife is your message. is your message. Live it with honor!Live it with honor!

Your Life Is Your MessageYour Life Is Your Message

Live each day as if you would climb a mountain

An occasional glance toward the summit keeps the goal in mind…

Many beautiful scenes are experienced with each new vantage point.

Climb slowly, steadily, enjoying each passing moment; and the view from the summit will serve

as a fitting climax for your journey.