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Create Enhanced Customer Experience:through delivering more value with your apps & contents
Naveed Ahmed ChoudhuryVAS & Innovations, Marketing
Citycell, Bangladesh
April 26,2011
www.citycell.com c20010. Pacific Bangladesh Telecom Limited. All Rights Reserved
• Trends in Telecom industry
• How to provide more value
• A case of a localized app
• How to create a steady supply of localized apps
• Take aways
Outline
www.citycell.com c20010. Pacific Bangladesh Telecom Limited. All Rights Reserved
Trends impacting Telecom
Two major trends:
•Growth of Mobile Internet
"Mobile is going to be the next big Internet phenomenon…”
Source: Eric Smith, CEO Google, Financial times, May 07
•Convergence of Telecom and other industries:
• Internet & Media
www.citycell.com c20010. Pacific Bangladesh Telecom Limited. All Rights Reserved
Convergence of industries: an example
• Facebook used via mobile phones
• Input from mobile handset
• Distribution of services through
network
www.citycell.com c20010. Pacific Bangladesh Telecom Limited. All Rights Reserved
Trends are leading to major outcomes
• Competition from Non-operator players
• Diverse competitors e.g. Nokia, Apple, Google etc.
• competing for new opportunities
• New opportunities e.g. mobile applications
INTERNET ACCESS SERVICES
+
www.citycell.com c20010. Pacific Bangladesh Telecom Limited. All Rights Reserved
Mobile Apps market: the potential
• The size of Mobile apps market globally
• US$ 4 billion in 2009*
• 4 times growth by 2013*
*source: Wireless
www.citycell.com c20010. Pacific Bangladesh Telecom Limited. All Rights Reserved
How are we approaching apps market?
• Traditional approach
• A large number of apps are provided by CPs.
• Focus in often on quantity, not necessarily on
quality/relevance/usefulness of apps.
CustomersTelecom
Operators
Content
Providers
www.citycell.com c20010. Pacific Bangladesh Telecom Limited. All Rights Reserved
Need to focus beyond the ‘quantity’
www.citycell.com c20010. Pacific Bangladesh Telecom Limited. All Rights Reserved
How to provide more value through apps
Focus beyond ‘generic’ apps
Focus on providing localized apps(and content)
Build a steady stream of supply for localized apps(and
content)
Focus on apps which are useful & relevant
www.citycell.com c20010. Pacific Bangladesh Telecom Limited. All Rights Reserved
A case of a localized app
Stock update application
• Launched in 2007.
• Key features
• latest information on local stock market
• trends of selected shares in graphs
• Sends sms alerts for price increase/decrease
• Premium price: 150 tk/month
• VAS ARPU (blended) was 20 tk.
• Over 40% of users surveyed said
• They are willing to pay higher price.
Delivering more value through apps:
Developing localized apps
with
local developers
www.citycell.com c20010. Pacific Bangladesh Telecom Limited. All Rights Reserved
Connecting main actors of ecosystem
By connecting main actors ,operator is enabling the growth of
• Application users’ (end user) market
• Application developers’ community
Local developers
driving Innovation
in apps landscape
Operators have the
infrastructure
Consumers : have
a need for
localized apps
www.citycell.com c20010. Pacific Bangladesh Telecom Limited. All Rights Reserved
Engaging developers
• Understanding the developers
• Reaching them
• Developing an engagement
framework
• Framework includes
• Commercial model (revenue share, purchase
etc.)
• Commercialization process
• IPR ownership etc.
www.citycell.com c20010. Pacific Bangladesh Telecom Limited. All Rights Reserved
Towards commercialization
• Set up a portal ‘right’
• a portal to network, collaborate and
innovate
• Open-up Telco APIs(SMS, MMS,
Charging, LBS)
• App development & showcasing
• Feedback from developers’
community
• Commercialization
www.citycell.com c20010. Pacific Bangladesh Telecom Limited. All Rights Reserved
Key learnings
• Apps development is beyond CORE BUSINESS of
operators. So the operator takes the ‘Enabler’ role.
• Gain trust with developers’ community.
• Involve developers to drive portals.
• Communicate success stories.