Creating Enabling Environment for the Automated Management of Public Sector at

Local Level

Issues, Challenges, Opportunities, Solutions

Ali Arshad HakeemCEO, AOS

SequenceSequence

The Context of this discussionThe Context of this discussionThe Context of this discussionThe Context of this discussion

IssuesIssues IssuesIssues

ChallengesChallengesChallengesChallenges

OpportunitiesOpportunitiesOpportunitiesOpportunities

SolutionsSolutionsSolutionsSolutions

The Context

• Computerization of Land Revenue RecordsComputerization of Land Revenue Records

– Lahore

– Rahimyarkhan

– Gujrat

– Islamabad Rural

– Peshawar

– DI Khan

THE PROJECT

• The Land Revenue Administration The Land Revenue Administration represents the Public Sector at its purestrepresents the Public Sector at its purest

• Symbolizes the Government (the Symbolizes the Government (the PatwariPatwari (village accountant) and the (village accountant) and the SHOSHO are the are the Government for the common man)Government for the common man)

• Control over the land records is the source Control over the land records is the source of coercive power of the State (and of coercive power of the State (and individuals)individuals)

• People desperately need a better systemPeople desperately need a better system

The Context

THE CHALLENGETHE CHALLENGEShifting from Past Shifting from Past

THE CHALLENGETHE CHALLENGETo a Better FutureTo a Better Future

This shall be

changed in the

light of the actual

message provided

Message from the President

User will only be

able to enter

through his/her

own bank

Main Bank Selection Screen

User can Enter the

ID card Number

directly or search

a particular Mauza

of interest

ICT Records Mauza Selection Page

User can search

on

Owner Name

Khewat No.

Khasra No.

NIC Number

Providing more

information will

result in a short

listed Name or a

Single Name in

case of NIC

Number

Search Criteria Page

Owner

Summarized detail

is provided

including picture,

address,

parentage, cast,

list of Khewats.

Summary Detail of Owner

More Screen Shots

Passbook

More Screen Shots

Passbook

The Physical

Location of the

owned property is

also accessible

through the

Summary Detail

Page as well as

the Khewat and

Khasra Detail

Pages

Summary Detail Page

The property

owned by owner is

selected in red and

collectively

zoomed to fit the

screen

GIS based Shajra Parcha (Latha)

List of all

shareholders is

displayed

Search Results Page

The Issues

• StoriesStories

-Core beliefs relate to money and power through control over records-Core beliefs relate to money and power through control over records

-Folklore heroes are the ones who made the most out of their jobs-Folklore heroes are the ones who made the most out of their jobs

• Routines and RitualsRoutines and Rituals-An empathic behavior towards the common man-An empathic behavior towards the common man

-A belief that ‘we are the rulers’-A belief that ‘we are the rulers’

• Organizational StructureOrganizational Structure-Formal, Bureaucratic & Hierarchical-Formal, Bureaucratic & Hierarchical

-The power structure within the organization not responsive to the people-The power structure within the organization not responsive to the people

• Control SystemControl System-Based on how ‘powerful’ an individual is-Based on how ‘powerful’ an individual is

-Rewards individuals who conform to the prevalent system-Rewards individuals who conform to the prevalent system

-Several controls based on historical strategies-Several controls based on historical strategies

An Embedded Culture

• Power StructuresPower Structures-the leadership believes in maintaining status quo during its tenure-the leadership believes in maintaining status quo during its tenure

-power within the organization is with the ‘best connected’-power within the organization is with the ‘best connected’

-the support to change comes from maverick officers and politicians who are willing to -the support to change comes from maverick officers and politicians who are willing to work for improvement work for improvement

• SymbolsSymbols-Tehsildar’s Prado and body guards-Tehsildar’s Prado and body guards

-Patwari’s secretive basta-Patwari’s secretive basta

The dominant culture is that of living off the land. The biggest impediment to The dominant culture is that of living off the land. The biggest impediment to change is that this culture is embedded in the Political Power structurechange is that this culture is embedded in the Political Power structure

An Embedded Culture

The Challenges

• Quality of Human Resources at Local levelQuality of Human Resources at Local level-hiring not on merit-hiring not on merit

-capacity building-capacity building

-lack of trainers with local knowledge-lack of trainers with local knowledge

• Technology issuesTechnology issues-the technology gurus are city boys with no understanding of local issues-the technology gurus are city boys with no understanding of local issues

-support for technology deployed-support for technology deployed

-poor infrastructure. Only the Government invests in building the infrastructure. Private sector -poor infrastructure. Only the Government invests in building the infrastructure. Private sector just wants to enjoy the benefitsjust wants to enjoy the benefits

• Attitudes of the Government OfficialsAttitudes of the Government Officials-cant be done-cant be done

-why should we do it-why should we do it

-we are happy the way we are-we are happy the way we are

• Compensation levels and Promotions not based on Compensation levels and Promotions not based on skill set or the work put inskill set or the work put in

Challenges

The Opportunities

• The Numbers:The Numbers:

-160 million people (70% in rural areas)-160 million people (70% in rural areas)

-50 million land owners-50 million land owners

-High transaction volume-High transaction volume

-Pakistan one of the N-11 countries-Pakistan one of the N-11 countries

• The Demand side The Demand side -The opportunity is in numbers. The sheer number of people is creating a -The opportunity is in numbers. The sheer number of people is creating a demand for better services from the Government at the local leveldemand for better services from the Government at the local level

• Supply SideSupply Side-The numbers have the businesses interested-The numbers have the businesses interested

A High Growth Economy

• The Numbers Require automationThe Numbers Require automation

-the Public Sector and the economy of Pakistan’s size cannot function without -the Public Sector and the economy of Pakistan’s size cannot function without automationautomation

• The Public Demands more efficient and transparent The Public Demands more efficient and transparent GovernmentGovernment

• Businesses know that they can now make more Businesses know that they can now make more money with an efficient and transparent money with an efficient and transparent GovernmentGovernment

• There are Maverick Officers and Politicians who are There are Maverick Officers and Politicians who are willing to move out of their zone of comfort to willing to move out of their zone of comfort to trigger changetrigger change

Time for Automation is Here

The Solutions

• Bring Businesses and Opportunities TogetherBring Businesses and Opportunities Together-PPP arrangements-PPP arrangements

• Your people are an engine for growthYour people are an engine for growth

• Use Mavericks to implement successful pilots and Use Mavericks to implement successful pilots and then roll these out quicklythen roll these out quickly

• Understand that successful implementation of Understand that successful implementation of technology is more of a cultural issue than a technology is more of a cultural issue than a technological challengetechnological challenge

• Constantly attack the embedded culture by giving Constantly attack the embedded culture by giving people benefits that they have been missingpeople benefits that they have been missing

Action Points