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Journal of Emerging Technologies and Journal of Emerging Technologies and Business Management Business Management Volume 2 Number 1 Article 1 2011 Creating Customer Delight @ POS in Pantaloon Retail Store Creating Customer Delight @ POS in Pantaloon Retail Store Tanmoy De Amrita Majumdar Jayanarayan Puja Panda Follow this and additional works at: https://jetbm.imtnagpur.ac.in/journal Recommended Citation Recommended Citation De, T., Majumdar, A., & Panda, J. P. (2011). Creating Customer Delight @ POS in Pantaloon Retail Store. IMT Case Journal, 2(1), 1-12. https://jetbm.imtnagpur.ac.in/journal/vol2/iss1/1 This Case Study is brought to you for free and open access by Journal of Emerging Technologies and Business Management. It has been accepted for inclusion in Journal of Emerging Technologies and Business Management by an authorized editor of Journal of Emerging Technologies and Business Management. For more information, please contact [email protected].

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Page 1: Creating Customer Delight @ POS in Pantaloon Retail Store

Journal of Emerging Technologies and Journal of Emerging Technologies and

Business Management Business Management

Volume 2 Number 1 Article 1

2011

Creating Customer Delight @ POS in Pantaloon Retail Store Creating Customer Delight @ POS in Pantaloon Retail Store

Tanmoy De

Amrita Majumdar

Jayanarayan Puja Panda

Follow this and additional works at: https://jetbm.imtnagpur.ac.in/journal

Recommended Citation Recommended Citation De, T., Majumdar, A., & Panda, J. P. (2011). Creating Customer Delight @ POS in Pantaloon Retail Store. IMT Case Journal, 2(1), 1-12. https://jetbm.imtnagpur.ac.in/journal/vol2/iss1/1

This Case Study is brought to you for free and open access by Journal of Emerging Technologies and Business Management. It has been accepted for inclusion in Journal of Emerging Technologies and Business Management by an authorized editor of Journal of Emerging Technologies and Business Management. For more information, please contact [email protected].

Page 2: Creating Customer Delight @ POS in Pantaloon Retail Store

1

De et al.: Creating Customer Delight @ POS in Pantaloon Retail Store

Published by Journal of Emerging Technologies and Business Management, 2011

Page 3: Creating Customer Delight @ POS in Pantaloon Retail Store

2

Journal of Emerging Technologies and Business Management, Vol. 2 [2011], No. 1, Art. 1

https://jetbm.imtnagpur.ac.in/journal/vol2/iss1/1

Page 4: Creating Customer Delight @ POS in Pantaloon Retail Store

3

De et al.: Creating Customer Delight @ POS in Pantaloon Retail Store

Published by Journal of Emerging Technologies and Business Management, 2011

Page 5: Creating Customer Delight @ POS in Pantaloon Retail Store

4

Journal of Emerging Technologies and Business Management, Vol. 2 [2011], No. 1, Art. 1

https://jetbm.imtnagpur.ac.in/journal/vol2/iss1/1

Page 6: Creating Customer Delight @ POS in Pantaloon Retail Store

5

De et al.: Creating Customer Delight @ POS in Pantaloon Retail Store

Published by Journal of Emerging Technologies and Business Management, 2011

Page 7: Creating Customer Delight @ POS in Pantaloon Retail Store

6

Journal of Emerging Technologies and Business Management, Vol. 2 [2011], No. 1, Art. 1

https://jetbm.imtnagpur.ac.in/journal/vol2/iss1/1

Page 8: Creating Customer Delight @ POS in Pantaloon Retail Store

7

De et al.: Creating Customer Delight @ POS in Pantaloon Retail Store

Published by Journal of Emerging Technologies and Business Management, 2011

Page 9: Creating Customer Delight @ POS in Pantaloon Retail Store

8

Journal of Emerging Technologies and Business Management, Vol. 2 [2011], No. 1, Art. 1

https://jetbm.imtnagpur.ac.in/journal/vol2/iss1/1

Page 10: Creating Customer Delight @ POS in Pantaloon Retail Store

9

De et al.: Creating Customer Delight @ POS in Pantaloon Retail Store

Published by Journal of Emerging Technologies and Business Management, 2011

Page 11: Creating Customer Delight @ POS in Pantaloon Retail Store

10

Journal of Emerging Technologies and Business Management, Vol. 2 [2011], No. 1, Art. 1

https://jetbm.imtnagpur.ac.in/journal/vol2/iss1/1

Page 12: Creating Customer Delight @ POS in Pantaloon Retail Store

11

De et al.: Creating Customer Delight @ POS in Pantaloon Retail Store

Published by Journal of Emerging Technologies and Business Management, 2011

Page 13: Creating Customer Delight @ POS in Pantaloon Retail Store

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Journal of Emerging Technologies and Business Management, Vol. 2 [2011], No. 1, Art. 1

https://jetbm.imtnagpur.ac.in/journal/vol2/iss1/1