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Creating a Thriving 21 st Century Library SESSION TWO All rights reserved Kimberly Bolan and Associates, LLC www.rethinkinglibraries.org February 2012 with Kim Bolan Cullin & Rob Cullin

Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

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Page 1: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

Creating a

Thriving 21st Century Library

SESSION TWO

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org

February 2012

with

Kim Bolan Cullin & Rob Cullin

Page 2: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

Survive &Thrive

February 2012

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org

Page 3: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

February 2012

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org

Page 4: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

Show them the

possibilities

February 2012

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org

Page 5: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

Keys to Success

Ongoing & often

Variety of users

Get out of the library!

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org

February 2012

Page 6: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

Talk with

everyone!

February 2012

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org

Page 7: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

Engage Non-users

February 2012

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org

Page 8: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

Don’t limit to one input method Focus groups, social networking, online surveys, etc.

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org

February 2012

Page 9: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

What are people saying?

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org

February 2012

1. Additional meeting room space, especially medium sized space

for groups of 10 – 20 people;

2. Semi-private meeting spaces for smaller groups of 1 – 4 people;

3. Additional food and drink options;

4. Self-check and self-serve holds as an option;

5. An updated and more “comfortable” look and feel (décor,

furniture, etc.)

6. An exterior drive-up materials return;

7. Zoned, active children’s area focused on attracting older

children (pre-teens) as well as the very young;

Page 10: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org

February 2012

8. An enhanced (and enclosed, if possible) teen space;

9. Balance of quiet space and social space

10. Smaller main service desk/area and relocation to a more

centralized point for easy access to all areas of the Library;

11. Relocated computers and computing/technology area more

convenient to staff area;

12. New outreach services that would entail rethinking how that

service is delivered.

13. Circulating technology and other items including, but not

limited, to laptops, video recorders, projectors, eReaders,

board games, etc.

What are people saying?

Page 11: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

Proactive Marketing &

Outreach

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org February 2012

Page 12: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

Embrace Community Partnerships

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org February 2012

Page 13: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

Program, Program,

Program

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org February 2012

pinterest.com

Page 14: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

Did we mention programs? http://evancedsolutions.com/programpages/

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org

February 2012

Page 15: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

User-Driven, Dynamic Website

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org

February 2012

Page 16: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

Mobile Marketing

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org

February 2012

Page 17: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

Lean Thinking

Create Cleaner, Leaner & “Meaner” Libraries

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org

February 2012

Page 18: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as
Page 19: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as
Page 20: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

Redesign Your

Organization

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org

February 2012

Page 21: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

Develop

Staff Skills

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org

February 2012

Page 22: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

Combined Service Points

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org February 2012

Page 23: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

Supported Self-Service

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org February 2012

Page 24: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

Managing Small

Spaces

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org February 2012

Page 25: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

Population Analysis

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org February 2012

Page 26: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

February 2012

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org

Page 27: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org

Collaborate,

Collaborate, Collaborate

Courtesy www.jiscinfonet.ac.uk

February 2012

Courtesy www.jiscinfonet.ac.uk

Page 28: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org

Hire for attitude.

Train for skill.

Courtesy www.jiscinfonet.ac.uk

February 2012

Page 29: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org

Improve Communications

February 2012

Page 30: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org

Change NO to

YES Courtesy www.jiscinfonet.ac.uk

February 2012

Page 31: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as
Page 32: Creating a Thriving - LibraryLinkNJ · Semi-private meeting spaces for smaller groups of 1 – 4 people; 3. Additional food and drink options; 4. Self-check and self-serve holds as

All rights reserved

Kimberly Bolan and Associates, LLC

www.rethinkinglibraries.org

Contact us at:

[email protected]

[email protected]

February 2012

Thank you

mailto:[email protected]
mailto:[email protected]

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