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Creating a Safe Space: Psychological Health &

Safety of Healthcare Workers

Webinar #3

Creating a Safe Space:Psychological Health & Safety of Healthcare Workers

Webinar #3Global Environmental Scan of Peer-to-Peer

Support Programs

June 20, 2019

Your CPSI Team

Gina PeckProject Coordinator

Markirit ArmutluSenior Program Manager

Christopher ThrallCommunications Officer

Today’s Speakers

Diane Aubin, PhDConsultant;Supporting Health Professionals & Advancing Patient Safety

Psychological Health and Safety of Healthcare workers

• The ‘Second Victim’ phenomenon

• Evolution of the Scope of Work:• Confidentiality and Legal Privilege• Survey on the Perceptions of Healthcare Providers • Global Environmental Scan of Peer Support Programs• Recommendations for Canadian Best Practices• Comprehensive Tool Kit for Peer Support Programs• Expert Advisory Committee for Peer Support Programs • Community of Practice for Peer Support Programs • Influence Practices, Policy Makers and Standards

• CPSI partnerships with the Mental Health Commission of Canada

Markirit Armutlu, CHE

A webinar series on peer‐to‐peer support programs for healthcare workers

May 15June 12June 20September 12

12h00 – 13h00 ET

Webinar #1:  Wednesday May 15thCreating a Safe Space: Confidentiality and Legal Privilege for Peer Support Programs 

Webinar #2:  Wednesday June 12thResults of the Pan Canadian survey of Healthcare Workers' Views on the Second Victim Phenomenon

Webinar #3:  Thursday June 20th Global Environmental Scan of Peer‐to‐Peer Support Programs

Webinar #4:  Thursday Sept. 12th Canadian Best Practices for Peer‐to‐Peer Support Programs and the launch of the Peer Support Toolkit 

Webinar #3:

Global environmental scan of Peer‐to‐Peer Support Programs

Learning Objectives: Participants will have a better understanding of the variety of interventions used to support healthcare workers who experience emotional distress.

Our guests will present the results of an environmental scan of published literature that describes interventions used to support healthcare workerswho experience emotional distress, including: peer‐support programs,toolkits, curricula and other resources.

Katrina Hurley, MD MHI FRCPC

Objectives

To characterize the range and context of interventions to support health care provider in 

acute care settings

To report intervention outcomes for health care providers and organizations

The Canadian Landscape

Diane Aubin, PhD.

Grassroots discovery

• Existing CPSI connections• Conferences / meetings• Word of mouth• Internet search • Mental Health Commission of 

Canada (MHCC)

• Critical Incident Stress Program (CISP), British Columbia Emergency Health Services (BCEHS)

• Occupational & Critical Incident Stress Management (OCISM), Health Canada

• Peer Support and Trauma Response Program (SickKids)

• Peer Trauma Response Team Program (Alberta Health Services)

• Programme d’aide aux médecins du Québec (PAMQ) / Quebec Physicians’ Health Program (QPHP)

• Second Victim Peer Support (Michael Garron Hospital) 

• Second Victim Guidance Team (Central Health, Newfoundland and Labrador)

• St Michael’s Hospital

• Chatham‐Kent Health Alliance

Webinar #4: Thursday, September 12, 12‐1pm ET Best Practices for Peer Support Programs in Healthcare Organizations And launch of the Peer Support Toolkit

Best Practices for Workplace Peer Support Programs in Healthcare Organizations 

Best Practices for Workplace Peer Support Programs in Healthcare Organizations 

Best Practices for Workplace Peer Support Programs in Healthcare Organizations

Common themes:

• Support for any emotional distress• Recognition of the importance of mental health• Important to start with:

• Foundational support• Strong planning team• Clear goals, policy

Best Practices for Workplace Peer Support Programs in Healthcare Organizations

Common themes (continued):

• Support is inclusive rather than exclusive• Peer supporters are integral component of PSP & most important factor for success – need significant training, support

• Need to clearly outline and convey roles and responsibilities of managers, supervisors

• Confidentiality is a cornerstone of the PSP

Best Practices for Workplace Peer Support Programs in Healthcare Organizations

Effort required is often underestimated (but worthwhile)

Our search strategy favoured identifying programs that were published in peer-reviewed journals

We expect other programs are in stages of development or are accessible only on protected domains

Katrina Hurley, MD MHI FRCPC

literature search results(n =5634)

abstracts screened(n = 4056)

full text studies screened (n = 173)

included studies(n = 18)

duplicates excluded(n = 1578)

excluded(n = 3883)

Excluded (n = 155)2 written before 2000

109 no intervention taken37 duplicate studies

3 no translation available4 wrong intervention type

grey literature search results(n= 10)

Total results ( n = 28 sources representing 22 unique

programs)

Eleanor Fitzpatrick, MN RN

Peer Support Programs

Extended scope• Violence against staff• Difficult encounters• Difficult life events• Illness of staff or their family• Targets of litigation or complaint

Katrina Hurley, MD MHI FRCPC

Key Learnings

Relatively new area of study with a small community of experts

Confidentiality hinders studyUnable to find clear evidence of either benefit or harm

Questions

Mark your calendars for upcoming webinars

• Webinar #4 ‐ September 12th 12:00 noon ET 

Canadian Best Practices for Peer‐to‐Peer Support Programs and the Launch of the Peer‐to‐Peer Support Toolkit

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