Craig Jones Mobile: 0415 703 812 Email: jones_craig@y7mail.com

CAREER PROFILE

A highly motivated, detail orientated and responsible business team leader and coach who has worked across the retail sector in operations and store management over multiple sites for 8 years. Most recently working as the Store Manager at the Superdry Outlet Store at Birkenhead Point.

Experience across a range of operational and retail support areas, including customer experience, visual merchandising and store management. Skills and expertise include leading and developing instore teams, coaching and mentoring of teams, excellent interpersonal skills, relationship building with internal and external stakeholders, planning and organisational skills, project management, people management, financial reporting including forecasting and budgeting.

Able to problem solve and make decisions in a timely manner. Works well in demanding and fast paced environments with maturity, credibility and integrity and has high levels of energy and enthusiasm.

CAREER HISTORY

BRAND COLLECTIVE PTY LTD Oct 2009 – Present

Store Manager Nov 2013 - PresentSuperDry Outlet Birkenhead Point

Responsibilities: Analyse customer service metrics to identify opportunities and take action to improve store

performance. Ensure a consistent and organised flow of stock to the trading floor. Ensure all back of house (transit room, office areas, fixtures room, layby, lunchroom &

lockers) are monitored and comply with company policy and procedures. Provide a safe environment for customers, team members and visitors, which comply with

relevant responsibilities outlined within the Safety and Health Management Systems. Accountable for the completion of the quarterly safety packs and monthly loss prevention

packs to ensure these are to company standard. Review, check and adjust store rosters to ensure labour is allocated to optimise productivity,

control costs and meet customer demand. Manage team members in their daily work, ensuring they meet deadlines and deliverables. Coach and develop team members with regular performance conversations, clear

development plans and succession planning in place. Lead recruitment, on boarding and training of all new store employees. Collaborate with the store leadership team to enhance culture, customer experience and

store performance. Review and plan the monthly profit and loss statement in conjunction with store manager

and provide adequate feedback on budgeting requirements. Travelling to interstate conferences for buying product, and finance conferencing Liaising with our marketing team to discuss upcoming marketing plans for the season

launches.

Setting up of new stores/closing of stores. Launching a staff training program for other stores to use, thus making my store a training

hub for new staff to come to. Always meeting company KPI’s including an average “Mystery shopper” result of 88%

(company standard is 85%). Stepping up to the state management role any time the state manager takes leave. (At least

once a year for varying periods of time).

Store Manager Aug 2009 – Nov 2013Mossimo Liverpool (Brand Collective PTY LTD)

Floor Manager/Footwear Dept Manager Jan 2006-July2009 Rebel Sport Mount Druitt

Responsibilities: Lead the team through the empowerment, coaching and development of everyday activities

and objectives. Drive activities in store to promote safety culture/awareness. Oversee store rostering and payroll processes on a weekly basis. Oversee sales, loss prevention and all stock proceedings in the footwear department. Go to interstate conferences and buying trips for the upcoming seasons of footwear Liaise with brand representatives about product, Host product training nights with staff.

EDUCATION:

2014: Certificate 3 in Retail Management (through Performance Partners Consulting PTY LTD) 2006: Higher School Certificate (Wyndam College)2004: School Certificate (Quakers Hill High School)

Referees:

Available on request