CPDE - Certified Process Design Engineer Highlights

Certified Process Design Engineer (CPDE)®Engineer (CPDE)®

© Loyalist Certification Services, 2009

CPDE….I’ve Heard of That !

What is CPDE?What are the goals of the CPDE?What will I learn?Do I qualify to take the course?What are the benefits of attending CPDE?Who is the Accrediting Agency?Questions?

2© Loyalist Certification Services, 2009

What is CPDE?

Certified Process Design Engineer (CPDE)® is a freestanding certification course It is a a freestanding certification course. It is a

complimentary course that supports organizations involved in ITSM.

This is a 5 day interactive course with a 90 minute


ycertification exam on the last day of the class

What are the Goals of the Class?

Understanding process frameworks, standards and maturity modelsLearning about process elements, models,

d d li blusage and deliverablesGathering and analyzing process

i trequirementsUnderstanding the critical differences between developing re engineering and between developing, re-engineering and improving processes


And….

Studying the importance of roles, responsibilities and functions responsibilities and functions Developing a process definition documentLearning flowcharting techniquesLearning flowcharting techniquesUsing automation within processesTroubleshooting and improving processesTroubleshooting and improving processesDeveloping meaningful metrics and converting data into usable informationconverting data into usable informationUnderstanding the concepts of organizational change management


organizational change management

Results?

Contribute to an effective and measurable process improvement p pprogram within your organizationProudly wear your CPDE lapel pin!oud y ea you C ape p !Earn 1.5 Credits toward ITIL ExpertEarn 40 Clock Hours toward ITSMPEarn 40 Clock Hours toward ITSMP


Course Structure and Bibliography

Holistic – reflects all aspects of process design and improvementand improvement

People, processes, technology and informationFramework neutral – supports the adoption Framework neutral supports the adoption and integration of multiple frameworks and standardsHighly interactive – includes practical hands-on assignments that reinforce the course

t i lmaterial

Derived from a comprehensive library of resources,


p ybest practices and years of experience.

CPDE Courseware includes….

Learner ManualC t tb k

Sample DocumentsP D fi iti Course textbook

AssignmentsStudy aids

Process Definition DocumentDocument Control y

GlossarySample exam

SheetHigh Level Implementation Plan

Sample documentsAdditional Sources of Information

Implementation PlanKey Performance IndicatorsC i ti PlCommunication PlanTraining Plan


Do I Qualify for the Course?

Do you ….Have a Foundation-level certificate in IT service

( CO SO/ C 20000 O )?management (ITIL, COBIT, ISO/IEC 20000, MOF)?Have a project management background and want to understand process design and management techniques?Require a deep understanding of process assessment, design, implementation, integration and management techniques?Work in an organization that has adopted one or more IT service management or quality management frameworks or standards and want to understand how to use them as

t f ti l i t ?part of a continual improvement program?Wish to enhance the role-based capabilities in activities such as organizational change management or the

l ti f bli t h l i ?


selection of process enabling technologies?

CPDE Attendees are….

IT professionalsProcess owners Process managersProcess championsProcess stakeholdersBusiness managers Business process ownersp

Organizations can certify key individuals


Organizations can certify key individuals or entire process improvement teams.

Benefits of CPDE

CompanyExclusive offering IndividualgMarket differentiatorEnhanced employees

Certified professional capable of integrating

lti l f k i New revenue streamService Catalog enhancement

multiple frameworks in a cost-effective wayImmediately usable enhancement

Easy to launchImmediately usable skills, tools and techniquesP d t i Processes and metrics tied to business goals

CPDE fills a market gap between what to do, and

how to do it.


CPDE Knowledge & Practice…

Industry and internal recognition and credibilityAbility to leverage ROI from the adoption of best y g ppractices on behalf of employerInfluence the efficient adoption of best practices Learn a practical, step-by-step approach to designing and implementing IT service management processesg pAcquire skills such as requirements definition, project management, facilitation, technical

iti i t ti ti l l iwriting, process mapping, statistical analysisObtain and evaluate sample documents, plans and templates


docu e s, p a s a d e p a es Have fun!

What about the CPDE Exam?What about the CPDE Exam?


The CPDE Exam

Accredited by Loyalist (LCS)i i i26 multiple choice questions

10 general – 2 marks16 l i b d 16 complex, scenario-based 5 marks

90 minutes90 minutes65% to passSuccessful candidates receive certification 4-6

k l t i th il14© Loyalist Certification Services, 2009

weeks later in the mail

Who is the Accreditation Agency?

Loyalist Certification Services (LCS) is one of the premier Accreditation and Examination Institutes of IT Service Management. Since 2001 LCS has processed tens of thousands of exams worldwide and is known for providing

t t di i outstanding services. LCS is a proud and dedicated ,neutral source of accurate information dedicated to maintaining the integrity of the

b h lf f t i i t d APMG exam process on behalf of our training partners and APMG, the official Administrator of the OGC.


Need more information?

LCS: www.lcs.com

ITSM Academy: www.itsmacademy.com
