CPC100_How to obtain log files.pdf

8/9/2019 CPC100_How to obtain log files.pdf

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Technical Support & Applications

V01_TSRI6013_CPC100_AE_How to obtain log files.doc

OMICRONelectronics GmbH 1/8

CPC100 Instructions

How to Obtain Log Files

Technical Support and Applications OMICRON electronics GmbH Klaus

Author:Simon Mayr

Instruction:TSRI6013

Version:01

Release date:2008-08-21


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Content:

1) Scope of Instructions

2) CPC100 Log File Activation3) CPC100 Log File Copy Process

4) History Service

5) Contact Details

1.) Scope of InstructionsIn case you determine a problem with your CPC100 device, it is possible to record several activities of yourdevice in log files. Afterwards you can send these files to OMICRON's Technical Support. This helps theSupport Team finding a faster solution for the problem. The following instructions guide you through both thelog file activation and the copy process to your computer.

2.) Log File Activation

Step 1: Connect the CPC100 to your PC/laptop via Ethernet cable (Picture 1).

Picture 1

Step 2: Switch on the CPC100.

Ethernet Cable

PC/Laptop


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Step 3:Check the "Logging Level" of the CPC100. Press the "Settings" key (Picture 2).

Picture 2

Step 4:Go to the "Service" tab (Picture 3).

Picture 3


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Step 5:Check the entry in the "Logging Level" dropdown box (in picture 3: "None"). Change the entry to"Info", in case the logging level is not set to it yet. This is the highest level and logs all information (Picture 4).

Picture 4

Step 6:Now all information will be recorded in the log file. Repeat the operations you performed beforechecking the "Logging Level" until the problem occurs again.

Continue with "3.) CPC100 Log File Copy Procedure" on the next page to copy the files to your computerand send it to OMICRON's Technical Support.


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3.) CPC100 Log File Copy Procedure

Step 7:Click on the desktop icon "OMICRON Devices" to show all connected OMICRON devices (Picture5).

Picture 5

Step 8:Open the device from which you want to copy the log files to your computer (Picture 6).

Picture 6


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Step 9: Open the folder "Logfiles". Two files are shown (Picture 7).The "cpc100.log" file contains information which has been stored since the last startup of the CPC100. The"cpc100.old" file contains all the data before.

Picture 7

Step 10: Copy the files to your computer. Click with the right mouse button on the "cpc100.log" file andchoose "Copy" with the left mouse button (Picture 8).

Picture 8


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Step 11:Click on the desktop icon "My Computer" and choose a directory to save the file.Then click with the right mouse button on the white area and choose "Paste" with the left mouse button(Picture 9).

Picture 9

Step 12:Repeat steps 10 and 11 for copying the "cpc100.old" file to the computer.

Step 13:Now that you have stored the files on your computer, send an e-mail to your regional OMICRONService Center and add the files as attachment to the mail (Picture 10).The e-mail addresses of all OMICRON Service Centers can be found at "5.) Contact Details" on the nextpage.

Picture 10

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2

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4.) History Service

Version Author Description Tested by Released

01 SimMay30 Initial Version JakSie00 2008-08-21

5.) Contact Details

For any further inquiries about these instructions/procedures please

contact your regional OMICRON Service Center using theinformation below:

North and South America

OMICRON electronics Corp. USA12 Greenway Plaza, Suite 1510Houston, TX 77046, USAPhone 1-713-830-4660or 1-800-OMICRON

Fax 1-713-830-4661t e c h s u p p o r t @ o m i c r o n u s a . c o m

Europe/Africa and Middle East

OMICRON electronics GmbHOberes Ried 16833 Klaus, AUSTRIAPhone: 43-5523-507-333Fax: 43-5523-507-7333s u p p o r t @ o m i c r o n . a t

Asia and Pacific

OMICRON electronics AsiaLimitedSuite 2006, 20/F, Tower 2The GatewayKowloon

Hong Kong S.A.R.Phone: 852-2634-0377Fax: 852-2634-0390s u p p o r t @ a s i a . o m i c r o n . a t

Documents

CPC100_How to obtain log files.pdf