Services and features not available in all areas and package options vary by market. Rates and speeds vary by market. Number of users and network management needs may require Cox to modify upstream and/or downstream speeds. Cox cannot guarantee uninterrupted or error-free Internet service. Early termination liabilities apply. Other restrictions apply. ©2011 Cox Communications, Inc. All rights reserved.

UGDO0211

www.cox.com

COX BUSINESS ONLINE BACKUP QUICK START GUIDE

3

Welcome to Cox Business Online Backup:

Thank you for choosing Cox Business Online Backup powered by Mozy.

This guide includes step-by-step instructions to set up and begin using Online Backup. Soon you will have a secure and reliable backup solution that keeps your data online and accessible. Plus, you will be able to customize and schedule backups easily so you can focus on running your business.

Cox Business Online Backup encrypts data locally before backing it up to off-site data centers over a 128-bit SSL connection. Backups are stored in Mozy’s state-of-the-art data center with 448-bit Blowfish encryption to ensure the data is protected.

Cox Business Online Backup currently supports the following operating systems:

• Windows® XP

• Windows Vista®

• Windows® 7

Thanks again for your business. For any additional information not covered within this guide, please contact your Cox Business Representative at 1-877-935-7038 or visit www.cox.com.

Sincerely,Your Cox Business Team

Cox Business Online Backup

Table of Contents:

Part One: First-Time Access to MyAccount . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Part Two: Installing Cox Business Online Backup . . . . . . . . . . . . . . . . . . . . . . 6

Part Three: Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Part Four: Uninstalling Cox Business Online Backup . . . . . . . . . . . . . . . . . . . .14

Part Five: Additional Help and Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .14

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Part One: First-Time Access to MyAccount

In order to install Cox Business Online Backup you must have a Cox Business MyAccount Profile. If you already have a Cox Business MyAccount Profile, please go to Part Two of this guide.

First-Time Access to MyAccount1. You will receive a welcome e-mail prior to your installation date from

myaccount@coxbusiness.com.

NOTE: You should receive e-mail notification within a couple minutes. Check your spam folder if you do not see the e-mail notification in your Inbox, and add @coxbusiness.com to your e-mail safe sender list.

2. In the e-mail you will receive your username and password.

3. Click on the embedded link within the e-mail to complete the registration process.

4. Click on Go to Login Page in the center of the screen.

5. Look for “Welcome to your new Cox Business MyAccount.”

6. Complete the personalized secret question and answer. NOTE: The answer must be between 5 and 20 characters in length.

7. Complete the contact options and preferences information.

8. Click on Save.

9. You have now successfully logged onto the Cox Business Online Backup MyAccount screen.

To Change Your Password1. Click on the Change Password link located on the top of the page under your

login name.

2. Enter the current or default password in the Current Password section.

3. Enter the new password in the New Password section.

4. Re-enter the new password in the Confirm New Password section.

Your password must meet the following requirements:

• Must fall between 8 and 24 alphanumeric characters long.

• Must include at least one letter and one number.

• May include punctuation characters.

• May not include or form the word “password.”

• May not be your username.

NOTE: For security purposes, it is suggested that you frequently update your password and do not share it with anyone. 5

Part Two: Installing Cox Business Online Backup

1. After successfully logging into MyAccount, select the Data Tools menu.

2. Click Online Backup in the menu bar or Activate Online Backup in the center of your screen.

3. Read the Online Backup License Agreement and select Accept.

4. Click Continue and you will receive an e-mail from donotreply@coxbusiness.com within a couple minutes that confirms your activation request. Check your spam folder if you do not see the e-mail notification in your Inbox, and add @coxbusiness.com to your e-mail safe sender list. You must wait for the e-mail before downloading.

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5. Return to MyAccount and log in.

6. Select Data Tools.

7. Select Online Backup from the navigation panel.

8. Important: Before you download and install the application, go to the Activate Online Backup Users section to select yourself from the drop-down list andclick Activate. Then, allocate space to yourself before you download and install the application. You will receive an e-mail from donotreply@coxbusiness.com to activate your online backup service that will include your license key and MyAccount profile ID.

NOTE: If your name does not appear in the drop-down list, click the Profile Administration link and create a new MyAccount user. Then return to Online Backup to activate yourself. See page 15 for Allocated Space options for all users.

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9. Click Download & Install Application. The Cox Business Online Backup installation wizard will appear.

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10. Follow the prompts through the Installation Wizard and then click Install once the setup wizard screen appears.

11. Click Install or Browse to choose another destination folder.

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12. Enter your License Key and Cox Business MyAccount UserName and select Next.

13. Enter your MyAccount Profile ID and select Next.

14. Select the files you wish to back up and select Next to continue.

15. Congratulations. Select Finish to complete the Cox Business Online Backup Installation.

Remember:

• The more files you back up, the longer your initial backup will take.

• Future backups only store changes and should take just a few minutes.

• Cox Business Online Backup is designed to work in the background.10

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Part Three: Managing Users

Activating Users

This section applies to users who have online backup administration privileges.

1. Log in to MyAccount.

2. Important: Before you download and install the application, go to the Activate Online Backup Users section to select yourself from the drop-down list and click Activate.

3. Select Data Tools.

4. Select Online Backup from the navigation panel.

5. In the Activate Online Backup Users section, select the user from the drop-down list and click Activate.

The user’s name will appear in the Allocate Storage list.

NOTE: If the user does not appear in the drop-down list, click the Profile Administration link and create a new MyAccount user. Then return to Online Backup to activate the user.

NOTE: Each user that has allocated space will receive an e-mail from donotreply@coxbusiness.com within a couple minutes that confirms the online backup service has been activated for that user. The e-mail will include their MyAccount profile ID and license key. Go back to step 6 on page 7 to download and install the Online Backup Application.

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Allocated Space

1. Select Data Tools.

2. Select Online Backup from the navigation pane.

3. In the Allocate Storage list, click Edit beside the user that needs more space.

4. Type the number of GB you want to allocate to the user and click the Save link.

NOTE: You must allocate storage in 1 GB increments.

5. Now you have successfully added a new user. Click Continue.

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Removing Users

NOTE: Before you can remove a user, you must disable any backups the user has scheduled and save any files that are stored in Web space to a local location.

1. Log in to MyAccount.

2. Select Data Tools.

3. Select Online Backup from the navigation pane.

4. In the Allocate Storage list, click the Edit link and set the allocated storage to zero.

5. To move an individual backup user, click Remove.

6. A confirmation message will appear: “Are you sure you want to remove this user from Online Backup?” Click Continue to remove the user.

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Removing Users

NOTE: Before you can remove a user, you must disable any backups the user

scheduled and save any files that are stored in web space to a local location.

1. Select Data Tools

2. Select Online Backup from the navigation pane.

3. In the Allocate Storage list, click the EDIT link and set the allocated storage to zero.

4. To move an individual backup user, Click on REMOVE.

5. A confirmation message appears, Are you sure you want to remove this user from Online Backup?

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Remove the End User from MyAccount

1. Select the Profile Administration tab.

2. Select Manage Users/Roles/Accts.

3. Click on View for the user you want to remove.

4. Click Delete User.

Part Four: Uninstalling Cox Business Online Backup

1. Click Start from your Windows menu located in the lower left of your computer screen.

2. Select All Programs.

3. Select Cox Business Online Backup.

4. Select Uninstall Cox Business Online Backup.

5. When prompted to restart, click Yes.

Part Five: Additional Help and Resources

For additional help contact your Cox Business Representative online or by phone:

• Go to http://support.coxbusiness.com under Data Support under Online Backup to access Cox Business Online Backup User and Administration Guides and FAQs.

• Call Cox Business Online Backup Support at 1-877-935-7038

Additional Resources

Cox Business Online Backup Administration GuideCox Business Online Backup User Guide

Services and features not available in all areas and package options vary by market. Rates and speeds vary by market. Number of users and network management needs may require Cox to modify upstream and/or downstream speeds. Cox cannot guarantee uninterrupted or error-free Internet service. Early termination liabilities apply. Other restrictions apply. ©2011 Cox Communications, Inc. All rights reserved.

UGDO0211

www.cox.com/business

COX BUSINESS ONLINE BACKUP QUICK START GUIDE