Cowa Hellas S.A. Company Profile · Regular Cleaning Services ... Carpet cleaning Cleaning of salons & seats ... COWA updates and explores all new innovative solutions, uses quality

Cowa Hellas S.A. Company Profile

Company Profile Page 1 of 17

3 Thyateiron str. & 167 Syggrou Ave. ● 171 21 ● Nea Smyrni ● Athens ● Greece Phone.: 210 9324806 – 7 ● Fax: 210 9342115 ● [email protected] ● www.cowa.gr

Table of Contents

Facility Management .................................................................................................................... 2

Company profile ........................................................................................................................... 4

Cowa Hellas S.A. Organization Chart ........................................................................................... 5

Facility Management Services ...................................................................................................... 6

Regular Cleaning Service Group ................................................................................................................ 6 Regular Cleaning Services....................................................................................................................................... 6 Electrical Services ................................................................................................................................................... 6 Plumbing Services .................................................................................................................................................. 6 Waste and Waste Collection .................................................................................................................................. 6 Managing Consumable Materials .......................................................................................................................... 6

Other Services ........................................................................................................................................... 7 Initial Cleaning or Site Cleaning ............................................................................................................................. 7 Special cleaning ...................................................................................................................................................... 7 Window and Building Cleaner Cleaning ................................................................................................................. 7 Window Repair and Replacement ......................................................................................................................... 7 Disinfection services ............................................................................................................................................... 7 Gardening Services ................................................................................................................................................. 8 Security Services - Security ..................................................................................................................................... 8 Fire extinguishers ................................................................................................................................................... 8 Maintenance of Professional Air Conditioning Units............................................................................................. 8 Renovations ............................................................................................................................................................ 8 Pharmacy ................................................................................................................................................................ 9 Installation - WiFi Network Maintenance .............................................................................................................. 9 Catering .................................................................................................................................................................. 9

Comparative advantages ............................................................................................................ 10

Total Facility Management ...................................................................................................................... 10

Key Account Management ...................................................................................................................... 10

Nationwide Support ................................................................................................................................ 10

Mutuality In Business .............................................................................................................................. 10

Technological Specialization .................................................................................................................... 11

Stability & Legality ................................................................................................................................... 11

Reciprocity............................................................................................................................................... 11

Customer Segments .................................................................................................................... 12

Cowa Hellas S.A. Human Resources ........................................................................................... 13

Employees training ..................................................................................................................... 13

Supervision.................................................................................................................................. 14

Quality Management Systems ................................................................................................... 15

ISO 9001: 2015 Quality Management System ............................................................................... 15

ISO 14001: 2015 Environmental management system .................................................................... 15

OHSAS 18001: 2007 Occupational Health and Safety Management System ...................................... 15

Contact Information ................................................................................................................... 16

mailto:[email protected]

http://www.cowa.gr/



Facility Management

Facility Management is an integrated building management system of an

organization which supports and improves the efficiency and effectiveness of

its core business through the integration of people, space, processes and

technology.

The history of Facility Management begins in the US in the 1950s and comes

from the US office environment, aiming to increase productivity in business

management and maintenance.

With the establishment of the Facility Management Institute in the 1970s,

science began to focus on facility management. This was followed by the

establishment of the National Facility Management Association (NFMA), which

in 1982 was renamed to the International Facility Management Association

(IFMA). A little later in the middle of the same decade, Facility Management

appears in Europe and promises to improve quality and economy on what is

not related to the customer’s core business. The gradual introduction of FM in

companies is taking place with science, and businesses opening up a field of

activity that is initially oriented towards the classical branches of technology,

infrastructure and commercial building management.

With an orientation of creating a common understanding of the terms, in

recent years process responsibility, service promotion and quality management

have determined the thinking and actions in FM. At the same time, the facilities

and their management have become more demanding in sectors such as

supporting basic business processes, increasing the efficiency of the company’s

employments, safeguarding the safety and health of workers, maintaining

structural and technical materials, adhering to legal procedures, increasing

utilization and reducing the cost of use.


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Facility Management aims to maintain and increase in the long term the assets

of companies in the form of buildings and various types of facilities. With the

economic and targeted use of resources, the cost of building and service

maintenance is reduced throughout the life cycle. FM creates transparency in

the peripheral parts of a company and lightens administration and employees

in secondary processes. By optimizing workplace design, FM ensures greater

employee well-being, indirectly increasing productivity, contributing

significantly to the success of the company. By integrating specific functions

into an FM process, the facility manager is able to direct and control this

complex service. The manager forms a clear borderline of operation with the

main activity of a business. By that way the customer can evaluate the success

of FM based on the results. A collaborative, synergistic approach facilitates the

smooth operation of often closely related FM support procedures with the

customer’s basic procedures.

Recognizing all this, a joint pursuit of a culture based on defined values,

contributes to the long-term success of the company that operates Facility

Management Services.


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Company profile COWA HELLAS S.A. was founded in Athens in 1979, as a subsidiary of COWA

GERMANY GMBH, at a time where the concept of professional cleaning in the

Greek market did not exist. Being a pioneer in the Greek market COWA Hellas

developed and established itself as one of the largest professional facility

management companies throughout Greece.

Its specialized departments are composed of organized groups with

experienced, trained and reliable staff, characterized by responsibility and

discretion. The employees of COWA are active and valuable members of the

company since most of them are many years employed.

In order to continuously improve the quality of services provided, COWA’s

technical department researches continuously the market to be informed about

new technologies regarding mechanical equipment, materials and methods used

for the qualitative implementation of services.

COWA’s vision is to establish in the Greek market the importance of cleanliness,

hygiene and safe operation of facilities. At the same time, its goal is to improve

the quality of life of its customers by creating respectful, pleasant and healthy

working environments.

A clean and safe working environment contributes in:

✓ A good impression on customers and partners visiting the businesses.

✓ Health and quality of life for employees.

✓ The increase of employee productivity due to the positive influence on

their psychology.

The large number of personnel and the experienced technical supervisors give

COWA the competitive advantage to respond immediately and effectively to any

emergency request of customers 24 hours a day, 7 days a week.


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Cowa Hellas S.A. Organization Chart


http://www.cowa.gr/



Facility Management Services Regular Cleaning Service Group

Regular Cleaning Services ✓ Maintenance and cleaning of buildings and

spaces ✓ Special floor cleaning of all kinds ✓ Carpet cleaning ✓ Cleaning of salons & seats

Electrical Services ✓ Our company provides high quality services for

the maintenance of electrical installations and equipment, ensuring the proper operation of your installations

Plumbing Services ✓ We undertake all kinds of repair and

maintenance of your plumbing

Waste and Waste Collection ✓ Provision of simple and compaction bins for the

collection of solid waste

Managing Consumable Materials ✓ Disposable equipment for stationery and

sanitary consumables ✓ Complete dosing of soaps and disinfectants ✓ Large variety of papers ✓ Consumable Consumption Consumption Study


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Other Services

Initial Cleaning or Site Cleaning ✓ Initial cleaning of buildings (after construction

and renovations) ✓ Special floor cleaning of all kinds

Special cleaning ✓ In food production areas ✓ In drug production areas ✓ Industrial Cleaning ✓ Curtains and treads clearing ✓ Special cleaning of blinds, ceiling lights,

chandeliers, ✓ Cleaning of boats

Window and Building Cleaner Cleaning ✓ Windscreen Cleaners ✓ Interior glass cleaners ✓ Cleaning of exterior surfaces of buildings ✓ Cleaning of curtains & curtains ✓ Graffiti removal & protection of structural

surfaces (antifouling paint)

Window Repair and Replacement ✓ Diagnosis of the cause of breakage ✓ Design and research for the appropriate glass

pane ✓ Install a glass pane using a crane and suitable

equipment ✓ Window repair ✓ Placing of membranes

Disinfection services ✓ Disinfections ✓ Diseases ✓ Suicides ✓ Microbicides in all kinds of buildings, factories,

warehouses and boats


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Gardening Services ✓ Gardening Constructions ✓ Maintenance of indoor ponds ✓ Maintenance of green spaces ✓ Irrigation Network Repair

Security Services - Security ✓ Static Storage Services ✓ Patrol Check ✓ Installation and maintenance of alarm systems

Fire extinguishers ✓ Study of correct positioning of fire extinguishers ✓ Retrofitting at the scheduled time ✓ All types of fire extinguishers are available ✓ Hydraulic control

Maintenance of Professional Air Conditioning Units ✓ Ability to repair air conditioners of all types ✓ Scheduled maintenance

Renovations ✓ Study of the area to be renovated ✓ Implementation of the renovation ✓ Supervise and record renovation processes


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Pharmacy ✓ Disposal of the necessary pharmacy, in

accordance with the applicable Greek legislation ✓ Check the pharmacy and replace the medicines

on their expiration date

Installation - WiFi Network Maintenance ✓ Design and installation of wireless network ✓ Annual network maintenance ✓ Digital services

Catering ✓ Possibility to place focus machines ✓ Support your corporate events ✓ Catering to your needs


http://www.cowa.gr/



Comparative advantages

Total Facility Management

By choosing COWA you find yourself a strong ally who can respond directly and

dynamically to any request regarding the management of your facilities.

Key Account Management

In all projects, a distinct communication system is defined by designating a

manager, ensuring that your company is directly serviced for any simple or

complex business need.

Nationwide Support

With a large network of associates, nationwide, we are able to meet all of your

company's service needs with the same hygiene and safety rules, while

maintaining the high standards of performance.

Mutuality In Business

In the framework of your cooperation with your company, we have qualified

personnel to evaluate and reassess our services and the environment in which

they are applied. The aim is to reduce costs by improving the coordination of

works and adapting them to the needs of each workplace.


http://www.cowa.gr/



Technological Specialization

COWA updates and explores all new innovative solutions, uses quality and eco-

friendly products, professional new technology equipment, ergonomic

equipment and applies the best professional solutions.

Stability & Legality

Since our establishment in the Greek market in 1979, our company constantly

ensures all the means of financial stability. This guarantee enables Cowa to

operate seamlessly and consequently to ensure the duration of the services

provided to its customers.

This activity is carried out in full compliance with the provisions of Labor

Legislation.

Reciprocity

The policy of our company is the principle of reciprocity. We take care, as far as

possible, to recommend and choose partners and suppliers through our wide

range of clients.


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Customer Segments

In a demanding and competitive place, we have established and maintained

long-term trust agreements with well-known and well-established companies

in Greece. We provide high quality services tailored to their particular needs.

In the chart below you can see the percentage per industry on our clients

portfolio as a whole:


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Cowa Hellas S.A. Human Resources The Human Resources department is the

heart of the company therefore it

continuously improves management

policies and administration of the

personnel with clear and careful selection

procedures and training. At the same time,

the department is organized in a way that

ensures the smooth and efficient

coordination of personnel. The proper and

immediate coverage of working posts is

not only important for customer but also

of the employee satisfaction.

Employees training Human resources consist of suitably trained and experienced staff. Every

employee hired by the company or changing a job in the company is

specifically trained for the position to be assigned to meet the requirements

of the specific service based on the agreed services with the customer.

Cowa employees are paid for any overtime or night work, as Labor Law

provides, are insured with full social security and paid according to the

National Collective Labor Agreement.

Systematic training of company staff and specialization are

the cornerstone of its policy to minimize the risk of damages

or accidents.

COWA places great importance in its personnel to be

characterized by courtesy, punctuality, and accountability

because it mirrors the image and philosophy of the company.

These qualities are a prerequisite for COWA HELLAS S.A. in

order to create relationship with clients based on trust and

integrity.


http://www.cowa.gr/



Supervision The technical department of Cowa Hellas S.A. has for all projects a supervisor

who is responsible for group coordination, monitoring all the agreed works

with the customer. Specifically, the main responsibilities of the Supervisor are:

Estimation of the facility in terms of the work and services required to create a

proposal for the potential customer. He analyzes the required data for the

implementation and prepares the necessary action plan in cooperation with

the Technical Manager. Moreover, he is responsible for:

✓ Participates in discussions with customers in relation to the terms and

conditions of works before the contract is signed

✓ Monitors the quality of the services offered, the materials used and

informs the customer about corrective measures aimed at improving

the quality of the services provided

✓ Monitors and guides the work carried out to confirm the correct and

efficient execution of the project and at the same time proposes

corrective measures to improve them

✓ Coordinates the regular and extra work in the area and at the same

time informs the client of any changes

✓ Monitors the performance and safety of the workers and technical

staff, providing corrective advice

✓ Completes the necessary forms, regarding customer visits, emergency

works, special tasks, complaints

✓ Participates in the execution of works on major projects

✓ Is available to the customer to solve any extraordinary events


http://www.cowa.gr/



Quality Management Systems

COWA HELLAS S.A. owns the following management systems:

ISO 9001: 2015 Quality Management System

ISO 9001 is the international standard that defines

requirements for a quality management system

(QMS). Organizations use the template to

demonstrate the ability to consistently deliver

products and services that meet customer

requirements and regulatory requirements. It is

the most popular model of the ISO 9000 series and

the only standard in the series that can be certified

by organizations.

ISO 14001: 2015 Environmental management system

ISO 14001: 2015 specifies the requirements for an

environmental management system that an

organization can use to enhance its environmental

performance. ISO 14001: 2015 is intended for use

by an organization that seeks to manage its

environmental responsibilities in a systematic

manner, contributing to the environmental pillar

of sustainability.

OHSAS 18001: 2007 Occupational Health and Safety Management

System

OHSAS 1800: 2007 Certification of health and

safety management at work is an international

standard that provides a framework for

identifying, controlling, and reducing health and

safety risks at work. Applying the standard will

send a clear message to your stakeholders that

you see employee health and safety as a priority in

your organization.


http://www.cowa.gr/



Contact Information

Cowa Hellas S.A. Facility Management Services

3 Thyateiron str. & 167 Syggrou Ave. 171 21 ● Nea Smyrni ● Athens ● Greece

Phone.: +30 210 9324806 – 7 ● Fax: +30 210 9342115

email: [email protected] ● web: www.cowa.gr

Thank you!

We look forward to a fruitful cooperation.


http://www.cowa.gr/

Documents

Cowa Hellas S.A. Company Profile · Regular Cleaning Services ... Carpet cleaning Cleaning of salons & seats ... COWA updates and explores all new innovative solutions, uses quality