Ingenious people care

Title slide

COVID-19 crisis managementNNR webinar

Ton van de Minkelis20 May 2020

Ingenious people care

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Intensity of COVID-19 crisis (# team meetings & communication)

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1

3

14

9

6

JANUARY FEBRUARY MARCH APRIL MAY

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Time line

Emergency Response Team Meetings (ERT)

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4

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12

January February March April May

# Communication within Van Oord

ERT instuctions CEO communication others

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Change of topics over time

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January February March April May

# Communication within Van Oord

ERT instuctions CEO communication others

Travel restrictions

COVID-19 rules, instructions for working

from home

Stay healthy at home, continuation of projects

/ crew changes

1,5 metre proof offices / return to office and PCR

tests for crew

Travel restrictions health & hygiene

instructions

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COVID-19 outbreak: coping with permanently changing situation: focus on protection of personnel and continuation of business

McKinsey checklist statusPrecautionary measures

Company Wide Level‒ Emergency response team: regular meetings ERT core team supplemented with IT and Facilities‒ Van Oord COVID-19 policy: travel history/health conditions & quarantine policy, cleaning &

hygiene , social distancing policy, employment conditions etc. ‒ Communication: CEO messages; weekly ERT updates; Safety Alerts like Working from Home‒ Daily monitoring of new government measures and restriction, worldwide‒ COVID-19 policy are applicable for visitors and subcontractors & suppliers‒ Results of employee survey “Working from home”‒ Plan” back to new normal” y monitoring of new government measures and restrictions worldwideOffices and onshore sites ‒ Start with recovery working in the offices ‒ Majority still working from home approach and robust IT infrastructure‒ Supplier deliveries disruptions: mitigation measures at project level‒ Weekly update COVID-19 Risk management file per projectVessels / projects‒ Active monitoring health conditions of crew/project staff:

• Access Vessel Protocol• Fatigue Management Plan• 2 ERT scenario’s for person with symptoms and/or full COVID-19 outbreak on board

‒ COVID-19 Risk Assessment approach: risk templates available for projects en vessels‒ Introduction of PCR test for crew changes , successful pilot (Braveness crew change)‒ Discussion with KLM about additional precautions of flights versus use of charter flights

Protect employees‒ Follow most conservative guidelines‒ Frequent communication and health guidance‒ Benchmark efforts

Set-up a cross-functional response team‒ Fully dedicated, cross-functional team with mandate‒ Appoint work streams (people, contingency,

financial, supply chain, commercial)‒ Define roles, disciplines, rhythm, rolling calendar

Workstream based goals‒ Financial stress-testing and contingency plan‒ Customer care‒ Supply chain‒ Marketing and sales

Practice plan ‒ Activation protocol for coming phases with key roles

Demonstrate purpose‒ Support epidemic efforts

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Examples of ERT communication: COVID-19 rules, Stay Fit at home

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Results independent survey amongst all employee (response 1802)

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o Total of 378 remarks

Improvements on communication7

0,0% 5,0% 10,0% 15,0% 20,0% 25,0%

Frequency of the communication about COVID-19, need for more updates

Improve communication of direct supervisor / manager

More transparency and information about procdures, COVID cases, return to theoffice etc

More and specific information about the reorganisation 'smaller Van Oord'

Remarks on communication

Fleet Project Office

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COVID-19 Risk management approach

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