cover final 2009 - EMC Coweta-Fayette

N M GEW EMBER UIDEPalmetto807 Collinsworth Road

Palmetto, Georgia 30268

(located near I-85 at exit 56)

Fayetteville103 Sumner Road

Fayetteville, Georgia

30214

(Corner of Sumner Roadand Hwy. 54 east of

Peachtree City)

Newnan14 Hospital Road

Newnan, Georgia 30263

(Near the intersection ofHospital Road and

Temple Ave./Hwy 27)

(as of November 1, 2009)

On the InternetVisit our web site at

www.utility.org to findout about company activities,products,

services,storm restoration and

community activities.

Please contact us at

770 502-0226www.utility.org

cover final 2009.qxp 8/28/2009 11:29 AM Page 1

T A B L E O F C O N T E N T S

WELCOME/HOW TO REACH US

ABOUT YOUR EMC

FREQUENTLY ASKED QUESTIONS

YOUR ELECTRIC METER

READING YOUR BILL

OUR PRODUCTS AND SERVICES

OUR SUBSIDIARY, RELYCO

OUR SUBSIDIARY, TRUE NATURAL GAS

ELECTRICAL SAFETY TIPS AND HOW TO REDUCE YOUR BILL

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STATEMENT OF NONDISCRIMINATIONCoweta-Fayette Electric Membership Corporation has filed

with the Federal Government a Compliance Assurance in whichit assures the Rural Electrification Administration that it willcomply fully with all requirements of Title VI of the Civil RightsAct of 1964, all requirements of Section 504 of theRehabilitation Act of 1973, as amended, all requirements of theAge Discrimination Act of 1975, as amended, and all require-ments of the rules and regulations of the U.S.Department ofAgriculture to the end that no person in the United States shall,on the ground of race, color or national origin, or solely by reasonof such person’s handicap, or on the basis of age, be excludedfrom participation in, be denied the benefits of, or be otherwisesubjected to discrimination in the conduct of its programs orthe operation of its facilities.Under this assurance,this organiza-tion is committed not to discriminate against any person on theground of race, color or national origin, solely by reason of suchperson’s handicap,or on the basis of age,in its policies and practicesrelating to applications for service or any other policies andpractices relating to treatment of beneficiaries and participantsincluding employment, rates, conditions and extension ofservice, admission or access to or use of any of its facilities,attendance at and participation in any meetings of beneficiariesand participants or the exercise of any rights of such beneficiariesand participants in the conduct of the operations of this organ-ization. The person in this organization responsible forcoordinating the nondiscrimination compliance efforts of thisorganization is Anthony H. Sinclair.

Any individual, or any specific class of individuals,who feelssubjected by this organization to discrimination prohibited byTitle VI of the Civil Rights Act, by Section 504 of theRehabilitation Act, by the Age Discrimination Act or by the rulesand regulations of the U.S. Department of Agriculture may per-sonally, or through a representative, file with the office of theSecretary, U. S. Department of Agriculture, Washington, D.C.20250; the Office of the Administrator, Rural ElectrificationAdministration, Washington, D.C. 20250; the Office of Advocacyand Enterprise, U. S.Department of Agriculture,Washington,D. C. 20250; or this organization, or all, a written complaint.Suchcomplaint must be filed not later than 180 days after the allegeddiscrimination or by such later date to which the Secretary ofAgriculture or the Administrator of the Rural ElectrificationAdministration extends the time for filing. Identity of com-plaints will be kept confidential except to the extent necessaryto carry out the purpose of the rules and regulations of the U. S.Department of Agriculture.


Welcom

e New M

embers

WN M

ELCOMEEW EMBERS

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You are now a Member/owner of Coweta-Fayette EMC, a great electric coop-erative that supplies your electric service. For over 65 years, we’ve been providingelectricity to homes and businesses in one of America’s fastest growing regions. Justas important, we have managed to keep rates reasonable while providing qualityservice and reliability.

Please take a few minutes to lookover your New Member Guide. Itprovides useful information aboutyour cooperative and how it works.Included is an introduction to oursubsidiaries: True Natural Gas andRelyco, which provides home andcommercial security products andservices. To make your life easier, all ofthese services can be added to just onebill each month. Imagine the timeyou’ll save by writing fewer checks.

It will be a pleasure to see you atthe EMC’s Annual Meeting each fall,where you can meet the Member-

elected Board of Directors and have a say in how your cooperative is managed.Besides the business meeting, there will be activities the whole family can enjoy,so make sure you don't miss it.

We are proud to have you as a Member. You made a wise decision in locatingyour home and/or business here, and we look forward to serving you for manyyears to come. Now and in the future, we will do everything in our power to meetor exceed your expectations. Please feel free to contact us with any questions youhave or for further information on any of the services provided by your EMC,Relyco and True Natural Gas.

Sincerely,

Anthony H. Sinclair "Tony"President & CEO

New Member Guide

Owner

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H TR U

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Contact us by phone at 770-502-0226. Normal working hours are 8:00a.m. to 5:00 p.m., Monday-Fridaywith 24-hour dispatch service foremergency outage reporting.

Pay Your Bill:

By mail –

Coweta-Fayette EMCSEDCP.O. Box 530812Atlanta, Georgia 30353-0812

Internet –

www.utility.orgView and pay your bill(Call a Customer Service Represen-tative and apply for your special PINnumber today so you will have accessto your account online.)

In Person –

Monday – Friday Office Hours -8:00 a.m.-5:00 p.m.

Where We ‘re Located:

Palmetto:

807 Collinsworth RoadPalmetto, Georgia 30268(located near I-85 at exit 56)

Fayetteville:

103 Sumner RoadFayetteville, Georgia 30214(Corner of Sumner Road andHwy. 54 east of Peachtree City)

Newnan:

14 Hospital Road,Newnan, Georgia 30263(Near the intersection of HospitalRoad and Temple Ave./Hwy. 27)

For all correspondence, please usethe Palmetto address.

On the Internet: Visit our website atwww.utility.org to find out about com-pany activities, products, services,storm restoration and communityactivities.

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Coweta-Fayette Electric Membership Corporation

New Member Guide

3You can reach us 24/7 via our

automated services

Our automated service applica-tions are available 24 hours a day, 7days a week and can be reached byselecting option one from our mainmenu. When you select option one,your call will be routed to the automat-ed system, where you can select fromthe following menu options:

Press to report a power outage

Press for current account infor-mation

Press to review payment arrange-ment information

Press to make a payment using acredit card

Press to update your contact tele-phone number

Press to connect or disconnectservice

Press to reach the switchboardoperator

If you press to report a poweroutage, our system will first check tosee if the caller ID is present. If one ispresent and matches information inour customer records, an outage ticketis opened and the outage reported. Thesystem will let you know this andthank you for calling. If the caller ID isnot available, the system will ask you toenter your telephone number, includ-ing the area code. Our system willsearch the customer files for a match; ifone is not found, the system will askyou to provide your account number.

When this is entered, the systemwill confirm that a ticket is open and

then ask you to enter a contact numberfor that account number. Your accountnumber will then be updated to helpspeed up any future outage you mayreport. You will also have the option tospeak to a person; during large poweroutages, however, hold times may beextended.

To receive updated informationregarding your current balance and lastpayment, select option

Selecting option will provideyou with information on how long thesystem can allow you to extend pay-ment on your account.

To make a payment using a creditcard, select option . You will beasked for the account number andcredit card information.

If your phone number haschanged, you can update this informa-tion by selecting option . The systemwill ask you to provide the accountnumber and then ask you for the con-tact number. Once this information isentered, the system will repeat thisinformation to you and ask you toconfirm. Once you confirm this infor-mation, the system will update youraccount.

To start or stop service, selectoption . You will be directed to avoice mail system where you can leavedetails regarding your request.

During normal business hours,select and the operator will directyou to a customer service representa-tive.

AY EMC

BOUTOUR

Abou

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Our Past, Present and Future

Coweta-Fayette EMC can trace itshistory back to 1945 when a group ofcitizens from Coweta, Fayette andFulton Counties met to discuss the cre-ation of a new rural electric coopera-tive. Distribution lines were purchasedfrom two other EMCs in 1947, andthe Cooperative was born. Tremendousgrowth has occurred since then, andour customer base has increased fromthe original 691 members to over70,000 currently.

Today your EMC serves one ofAmerica’s fastest-growing communitieswith a progressive attitude toward theprovision of power and customer service.From residential and commercial toour industrial community, all of ourcustomers are both members andowners of their EMC. We work hardto provide them with dependable, economical service.

Policies for the EMC are set by the board of directors – nine member/owners who represent three districts,serve three-year terms and are electedby members at the annual meeting inOctober.

The Cooperative is financed byloans from the National Rural UtilitiesFinance Corporation (CFC), the RuralUtilities Service (RUS), and paid-incapital from our member/owners.

As a locally-owned and managedcompany, we’re always available tomeet your day-to-day needs. We’re alsocontinually investing in new technolo-gy and conducting groundbreakingresearch to prepare for a sound future.

With our ability to help all of ourmembers meet their energy needs, thefuture looks bright for Coweta-FayetteEMC and its partners.

Where You Are in Your EMC’s

Organizational Chart

Members

Board of Directors

Management

Employees

AboutYour EMC

How Power is Restored

Like most electric companies andcooperatives, Coweta-Fayette priori-tizes initial restoration efforts by makingrepairs that will restore electricity tothe greatest number of people in theshortest period of time.

1. Transmission lines bring power tothe system from generating plants.It is relatively rare for transmissionlines to go out, but they get atten-tion first if that happens. Trans-mission lines are not maintained byCoweta-Fayette EMC.

2. Substations interface transmissionlines to Coweta-Fayette EMC’smain circuits (trunk lines is anothergood way to describe main circuits).Substations must be functioningbefore any other part of the systemcan carry power. Substations areCoweta Fayette’s first priority inrestoring power.

3. Main circuits leave the substationand carry power throughout theservice territory. Main circuits serve

as the backbone of our system. Tapsand service wires leave main circuitsto carry power to relatively smallgroups of consumers. There are veryfew wires that are considered maincircuits. Just because a line runs nextto a major highway or through asubdivision does not mean it is amain circuit. After the substationsare functioning, Coweta-Fayettefocuses first on repairing these maincircuits. It would be futile to makerepairs to other parts of the electric sys-tem if the main circuit feeding themwas out.

4. Taps feed off main circuits and carryelectricity out to smaller numbers(an entire subdivision may be a“small” number when compared toa main circuit) of consumers.Repairs on taps begin after main cir-cuits are up and functioning.

5. Service wires may attach to maincircuits or taps and supply power toonly one or two locations, thereforethese repairs come last.

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New Member Guide

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Investing to Serve You Better

Coweta-Fayette Electric MembershipCorporation has the best electric sys-tem that money, skill, and devotioncan provide.

Most of our investment is in ourelectric system. Our substation costscan be as high as $1,000,000 and eachmeter costs about $100. Our averageinvestment to serve one member(including poles, wire, transformers,etc.) is approximately $2,500.

To provide you with the most effi-cient service, your EMC maintains afully-stocked warehouse so that con-struction or repairs can be easily madeover our entire system. We also use themost modern methods to bill for service.

Our radio-d i spa t chedtrucks utilizethe most up-to-date safetydevices and

equipment for line work, and are avail-able around the clock. Your EMC alsohas emergency trucks, dubbed “PowerRangers,” that respond to your callswithin 45 minutes. Designed to sup-plement our other emergency teams,they can handle small repairs orarrange for more assistance.

EMC Facts at a Glance

• Incorporated October 25, 1945, inNewnan.

• Has more than 65,000 members.

• Services more than 73,000 meters.

• Operates 6,113 miles of line.

• Has paid more than $85,630,597 inad valorum taxes to counties inwhich it serves.

• Has borrowed approximately$208,414,175 from RUS and CFC.

• Has paid more than $89,965,330 ininterest.

• Employs 197 local citizens.

• Holds annual members meeting inOctober.

Power Lines

As a member of Coweta-FayetteEMC, you will receive our newsletter,Power Lines. Itcontains helpfularticles on elec-tricity and energyefficiency, as wellas information onspecial programsand members ofour staff.

Service Area Map

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WestPointLake Troup

County

MeriwetherCounty

SpaldingCounty

PikeCounty

Service Area

CowetaCounty

FayetteCounty

ClaytonCounty

HenryCounty

FultonCounty

CarrollCounty

DouglasCounty

HeardCounty

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27ALT

July 2009

For over 60 years, Coweta-Fayette EMC has

successfully addressed our Members’ needs for reliable

and reasonably-priced electricity and other services

while providing premier customer ser-

vice. That tradition continues today.

In the past, the cooperative’s manage-

ment surveyed and listened to Members’

requests for us to provide other potentially

value-added services. This led to the for-

mation of Relyco Security Resources in

1998 and Coweta-Fayette EMC Natural

Gas in 2002. These two professionally-

run independent companies were set up to provide

high-quality services for the Members of Coweta-

Fayette and others at competitive prices.

The Coweta-Fayette EMC Board of Directors,

Management Staff, Employees and our independent

subsidiaries work together as a team. You can rest

assured that in our business activities, we always strive

to exhibit integrity, honesty and accountability. We

want to do things right, but more importantly, we

want to do the right things. We promise you now and

in the future to conduct the business we do for you in

a professional manner. We think about our Members

first before making any business decisions.

Some businesses that have been in the news in

the past like Enron, World Com and others, lost sight

of ethics codes and responsibilities to their customers.

That is a shame – and something you can depend on

will not happen at Coweta-Fayette EMC.

Coweta-Fayette EMC works closely with our

subsidiary companies to achieve Synergy. My business

definition of Synergy is when the results achieved by

several organizations working in concert is greater

than the sum of what each individual organization

could have achieved by themselves.

It is true that our subsidiaries, Relyco and

Coweta-Fayette EMC Natural Gas, are independent,

for-profit corporations, but the goal of both companies

is to provide superior services you can

depend on at competitive prices. Any

subsidiary profits not needed as future

working capital or reserves by these two

great companies will be distributed to

Coweta-Fayette EMC to benefit our

Members and help lower electric rates.

Both of our subsidiary companies

utilize Coweta-Fayette EMC billing,

accounting, communications and other systems,

which guarantees their customers will receive top-

notch customer service. Each subsidiary pays Coweta-

Fayette EMC their allocated cost for the services they

receive from the cooperative.

Our subsidiaries have been extremely successful

in obtaining many thousands of satisfied customers,

which is a tribute to these companies’ expertise,

marketing plans and attention to customer service.

Please look at page 2 of this month’s Power Lines

so you can take advantage of some great opportunities

to save money. Whether you are conducting business

with Coweta-Fayette EMC or one of our subsidiaries,

you can depend on and trust us to do the right thing.

Each of our employees is empowered to find every

appropriate avenue to satisfy your request. Synergy

and teamwork do equal success for our Cooperative,

Subsidiaries and – most importantly – our Members.

For the Team,

Anthony H. Sinclair “Tony”

Synergy and Teamwork Equal Success

nsdb-m-.

mi-enor

int-heldande

Why Do I Have to Become a

Member?

Coweta-Fayette EMC is a non-profit cooperative owned by thoseindividuals and companies that weserve. When applying for service, youwill be asked to sign a membershipapplication making you a formalmember of the cooperative.

Why Do I Pay a Membership Fee?

The fee entitles you to become amember of the cooperative, with theright to participate and be eligible formargin refunds. This fee can be addedto your first month’s bill.

What Are My Duties as a

Member?

• Attend the annual meeting

• Observe EMC’s rules, regulationsand bylaws

• Notify the EMC of any systemdamages or service interruptions

• Cooperate with right-of-way brushcontrol program

• Give easement for construction and service for electric facilities onproperty

What are Capital Credits?

Coweta-Fayette EMC is a not-for-profit electric membership corporation

that is committed to keeping rates aslow as possible. Any revenues in excessof operating costs that have been col-lected are called net margins and capi-tal credits. These margins and capitalare treated as equity capital con-tributed by the members, and eventu-ally must be returned to the membersin proportion to their patronage, orpurchase of electricity.

Your cooperative uses the fundscollected and allocated to the membercapital credit accounts for a number ofyears to install new poles, lines andtransformers for the benefit of themembers. When the financial condi-tion of the cooperative permits, yourBoard of Directors refunds capitalcredits to the members.

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What is Oglethorpe Power?

EMCs were originally establishedas distribution systems, responsible forpurchasing wholesale electricity frompower suppliers and then distributingit to member-customers.

As demand increased and wholesaleelectric power costs skyrocketed, 39 ofGeorgia’s EMCs, including your EMC,decided to join together and go into thepower generation business. In August,1974, they established OglethorpePower Corporation (OPC).

Oglethorpe Power Corporation isnow one of the nation's largest powersupply cooperatives with more than $8billion in assets providing electricity tomore than 4.1 million Georgia citi-zens. A proponent of conscientiousenergy development and use, OPCbalances reliable and affordable energywith environmental responsibility andhas an outstanding record of regulato-ry compliance. Its diverse energy port-folio includes natural gas, hydroelec-tric, coal and nuclear generating plantswith a combined capacity of approxi-

mately 7,074 megawatts (summerplanning reserve capacity), as well aspurchased power. It is headquarteredin Tucker, Georgia.

What is Touchstone Energy?

Touchstone Energy is a nationwidealliance of member-owned electric utilitycompanies. By participating, Coweta-Fayette EMC became one of what isnow over 700 cooperatives in 46 statesdelivering power and energy solutionsto more than 27 million consumersdaily.

When Coweta-Fayette EMCjoined Touchstone Energy, we incor-porated its national branding and mar-keting efforts identifying local, con-sumer-owned businesses providinghigh standards of service to customersboth large and small.

For example, Coweta-FayetteEMC’s Touchstone Energy affiliationallows us to provide “Super EnergySaver” classroom kits for local schools,brochures featuring 101 easy ways tosave energy, guides promoting com-mercial member efficiency and ourinteractive “Kids Energy Zone” web-site (KidsEnergyZone.com), amongother things.

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TogetherWeSave.com

Through Touchstone Energy,Coweta-Fayette EMC also featuresTogetherWeSave.com, a site thatprompts members to investigate theirpersonal energy savings potential byexploring videos, applications and a“Virtual Home Tour.” Visitors to thewebsite can customize their page andsavings projections according to indi-vidual rates and Dept. of Energy climatezones.

Co-op Connections Card

Program

One of the many advantages ourmembers receive through Coweta-Fayette EMC’s affiliation withTouchstone Energy is the opportunityto participate in the Co-op Connec-tions Card Program, a money-savinginitiative that gives our consumersdirect access to countless discounts atconnected businesses locally andnationwide.

With these benefit cards, membersreceive deals on the following:

• Prescription drugs

• Dental, vision, hearing,lab/imaging and chiro-practic services (HealthySavings Discount)

• And much, much more!

As you can see, the TouchstoneEnergy alliance enables member/own-ers of every cooperative to competewith bigger, investor-owned (or for-profit) electric utility companies. Ithelps provide state-of-the-art powertechnology, but also continues thecooperative tradition of meeting highstandards and building even strongerties to the community.

Through Touchstone Energy,cooperatives can prepare for the futureby sharing innovative ideas and tech-nology, and by working together toprovide consumer/owners with reliablepower at the most reasonable cost.

The dictionary definition oftouchstone is a test of genuineness.Touchstone builds upon co-opstrengths, symbolizing everything thatelectric cooperatives represent today-electric power and the strength of com-munity commitment.

Touchstone Energy: the power ofhuman connections.

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What is the Annual Meeting?

Every October, we have an annualmeeting at the EMC headquarters nearPalmetto. It’s open and free to all mem-bers. We review the company’s businessand enjoy “Fun on the Midway,” doorprizes and entertainment. You’ll receivean invitation through the Power Lines,our monthly member newsletter. As anew member, we hope to see you andyour family at our next annual meeting.

What Should I do if My Power

Goes Out?

1st – Check your fuses or breakers

2nd – Check with your neighbors

3rd – Call your EMC’s 24-hourphone service

When calling to report a poweroutage, please have your map locationnumber (which appears on yourmonthly statement) handy, if possible.

Should I Report Problems

that Can Cause Outages?

Yes, we inspect our lines regularly,but often you can spot trouble beforewe have a chance to reach it. Please tellus about anything suspicious you see,especially:

• A pole charred at the bottom orsplit at the top

• A wire or rope thrown over a line

• Overhanging branches and leaningtrees

• Any sparking or fire, especially attransformers

• Chipped or cracked insulators

• Persistent radio interference

Reporting Your Power Outage

To report an outage, call our 24-hour phone service – 770-502-0226.Press 1 to reach Automated Services.Once in Automated Services, press 1again to report the power outage.

If your phone number is recognizedby our system, it will automaticallyrecord your service location and reportthe outage. If your number is not rec-ognized, you will be directed to thenext available customer service repre-sentative or dispatcher.

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How Can I Manage my

Account and Energy Usage

Easily?

Members can take an active role incontrolling their energy costs andmake convenient payments onlinewith our Customer Service Portal atwww.utility.org.

Now you can control:

• How you want to receive your bill –electronically or on paper.

• Create custom alerts for paymentdue dates, payment received andmore.

• Monitor your energy usage to findout exactly how your energy dollaris being spent. You can even viewweather data along with your usage.Interactively view how temperatureaffects your energy usage and howconservation can save money andthe planet.

To access these features, click on the“Pay My Bill” button at www.utility.org

To give our members the flexibilityneeded to manage busy lives, Coweta-Fayette EMC also offers a free smartapp for iPhone and Android devices.

With this new mobile app, mem-bers will have fast, secure account accessto view bills, make payments, schedulereminders, consult graphs and muchmore! In fact, nearly everythingCoweta-Fayette EMC consumers cur-rently do from our online “CustomerPortal” may now be handled on the go.

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New Member Guide

You’re in control. Interactively viewhow temperature affects your energyusage and how conservation can savemoney and the planet.

Customer Service Portal

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OURLECTRIC ETERE MLECTRIC ETER

Your

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Your Electric Meter

Your electric meter is an extremelyaccurate instrument that measures theamount of electricity used in yourhome or business in kilowatt-hours(kWh). A kilowatt-hour is 1,000 wattsof electricity used for one hour. A 100-watt bulb burning for 10 hours willconsume one kilowatt-hour of electricpower.

Coweta-Fayette EMC uses yourelectric meter to measure the amountof electricity used during a specifiedbilling period. The meter is designedto last a long time and is thoroughlytested for accuracy before installation.

Meter Location and Access

Most meters are located on an out-side wall of the dwelling or building, asrequired by electrical codes. If youplan additions to a building whichnecessitate moving the meter, pleasecall Coweta-Fayette EMC.

The meter and the service dropwire leading to the weatherhead belongto the EMC. To provide you withelectric service according to the law,our employees must be able to accessyour meter for inspection, mainte-nance and emergencies.

Reading Your Own Meter

To help you better understand andcontrol your energy usage, you maywish to read your meter on a daily,weekly or monthly basis. The meterhas been recording the amount ofenergy used in your home in kilowatt-hours since it was installed.

All you need to do is read themeter like the mileage odometer inyour car. Every time the numberincreases, that’s another kilowatt-hourused. Simply look at last month's bill

to find the reading recorded by yourmeter. Then, subtract last month’sreading from the new number. Youwill end up with the total number ofkilowatt-hours used since your lastreading.

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Automated Meter Reading

(AMR)

Coweta-Fayette EMC's TWACS(Two Way Automatic CommunicationsSystem) – which uses a so-called“smart” meter – allows members to getinvolved in managing energy use athome.

How does AMR work?

A digital meter gathers informa-tion and transmits the data throughour power lines to the EMC’s billingsystem. An AMR module is fitted atall meter locations to allow the cooper-ative to make accurate readingsremotely from our Palmetto office,meaning meter readers no longer needto make monthly trips to your home.

What are the benefits of

using AMR?

Our system saves members money,allows us to conserve energy at criticaltimes and ensures better service. Thepotential for misreads and data entryerrors is reduced, meter tampering andenergy theft are quickly spotted andbills no longer need to be estimateddue to locked gates, bad dogs or othercircumstances beyond reader control.

TWACS provides easy, quick,inexpensive meter re-reads, enhanceselectric bill accuracy and enables exten-sive data gathering for troubleshootingservice problems. A highlight of thissystem – a precursor to future services– is its ability to collect detailed infor-mation on energy usage. This helpsmembers understand their consump-

tion patterns, giving them the dataneeded to make wise conservationdecisions.

Remote connections and discon-nections of meter services is anotheradvantage of an AMR. A disconnectcollar is installed behind the meter tomake this possible.

The contribution to more efficientoutage restoration is one of our system’smost important attributes. During astorm or other event, Coweta-FayetteEMC can quickly determine whichmembers are without power by send-ing a signal to our meter locations tofigure out where electric usage is notbeing registered.

Is my account secure?

Yes. Meter readings and numbersare the only data transmitted. No per-sonal member information is sent withAMR.

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New Member Guide

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A. Account DetailsThis section provides accountinfo including service location,phone number, account number,amount due and due date. Pleaseuse this account number on yourchecks when paying your bill orwhen you call with questionsabout your account status.

B. Explanation of ChargesInformation concerning previouspayments, payments received andany past due amounts. This areamay also include a disconnectdate for any past due amounts.No other notices will be sent.

C. Current ChargesThe detailed information aboutthe electric usage for the currentservice period including totalkWh charges, taxes and any additional charges. Also listedhere are charges for programs suchas Green Power and OperationRoundUp.

D. Energy Use ChartA summary of your energyusage for the past 13 months.

E. Total Current ChargesYour total charges for the serviceperiod including the amount youowe for electricity usage, anyadditional service, adjustments(credit or debits), state and localtaxes and any additional charges.

F. Meter Reading InformationDetails concerning the currentelectric usage (kWh used), begin-ning and ending dates of usageand meter reading information.

G. Message CenterWatch for important remindersfrom your EMC.

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New Member Guide

Levelized BillingFor Members who are enrolled inour Levelized Billing program, thebill summary section of their billwill appear as shown here.

Members can view accumulatedbalances, payments received andcurrent charges eliminating con-fusion over the real cost of serviceeach month.

Invoice Summary PageFor members with more than oneaccount, an additional page dis-plays a quick review of eachaccount balance, and includes thepayment stub.

O P& S

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PAYMENT OPTIONS

Bank Draft

Tired of trying to remember whetheryou paid your bill? A bank draft willautomatically pay your balance on thedue date listed on your power bill. Thedraft saves you the trouble of writing acheck each month and saves you astamp or a trip to our offices.

By Mail

Include your EMC account num-ber on all checks or money orders.

Credit Card

If plastic is more your style, youalso have the option of using Master-Card, Visa or Discover to pay your bill.You can use a credit card at any EMCoffice, over the phone or on the internet.

Home Banking

Pay by e-check online throughyour local bank. If you have multipleEMC accounts, each one must be paidseparately for proper accounting pur-poses.

Customer Service Portal

Pay your bill on line at www.utility-.org in our customer service portal.You can access your EMC accountfrom the privacy of your own home topay your bill or see a history of your

account. Call a Customer ServiceRepresentative for your EMC passwordor just create one yourself. Paymentoptions include VISA, MasterCard andDiscover. We're doing everything inour power to make life easier for you.

Levelized Billing

With levelized billing, you’ll payexactly what you ordinarily would forpower, but we’ll help you fit the powerbill into your budget. A levelized bill isthe average of your bills over the past12 months. It brings your highest billsdown and your lowest bills up to near-ly the same amount each month. Bysmoothing out the bills, you won’thave to deal with higher payments dur-ing the air conditioning season, theheating season and the holidays.

Senior Citizen Discount

Qualifying members certified bythe Cooperative will be eligible for adiscount off the monthly servicecharge. To qualify, you must be 65years of age or older with a total house-hold income of $15,000 or less peryear. The electric service account mustbe at your principal place of residence,individually metered and in your name.Proof of income will be required.

16


Security Lighting

Statistically speaking, outside light-ing is an excellent, inexpensive way toprotect your home and business.Criminals aren’t fond of being seenwhile perpetrating a crime, and withlighting from your EMC, you’ll haveseveral ways to shine a light onunwanted activity.

Since providing a cost-effectivemeans to safeguard your property is a toppriority, we offer three options in decora-tive and standard security lighting.

17

New Member Guide

Town and CountryThis attractive, lantern-style fixture comes with a 100-watt,

high-pressure sodium light, is mounted on a black fiberglass poleand is served by underground wiring.* The monthly fee is only$12.25 and can be added to your electric bill.

Day FormDistinguished by its traditional carriage lantern styling, this

light is installed on a black fiberglass pole and features shatter-resist-ant polycarbonate lens panels.

Like the Town and Country, the Day Form uses undergroundwiring.* It is a 150-watt, high-pressure sodium light with an instal-lation cost of $225.00 and a monthly fee of $13.00.

StandardAvailable in a 100 watt, high-pressure sodium bulb, the stan-

dard security light is mounted on a 30-foot wood pole and can beserved by underground or overhead wiring. Larger areas are well-litwith this powerful security feature, and – depending on the workinvolved in setting a pole and providing power to the light – the feeranges from $9.50 and up per month.

Additional decorative lighting can be purchased with a one-time cost ranging from $670 - $1,050 and a $13.00 monthlycharge.

*Homeowner may need to pay for any excess trenching or additionalconstruction costs as determined by technician. Rates subject to change.

Our P

rodu

cts &

Ser

vice

s

Water Heater Guarantee

Say goodbye to water heater trou-bles with the EMC’s Water HeaterGuarantee. For just pennies a day, weguarantee your water will be hot!

The plan is simple: if you have anytrouble with your gas or electric waterheater, we will repair or replace it with-in 12 hours, free of charge. All waterheaters will be replaced with a 50-gal-lon water heater if space permits. All

water heaters will have an energy factorof 0.90 or greater.

For added convenience, we’ll addthe monthly charge to your electricbill! You will also recieve a sticker foryour water heater that includes anassistance phone number. This labelwill immediately identify you as a pro-gram member to the repairman.

The program requires that yourwater heater be working whenenrolled. You are required to be on theprogram for at least 30 days beforerepair or replacement is made.

If you’ve ever faced a morningwithout hot water – or a repairmanwho tells you he can’t get to it for days– you’ll have peace of mind knowingthat your EMC can have your hotwater heater repaired or replacedquickly! With the Water HeaterGuarantee, we’ve found yet anotherway to keep you comfortable and yourhome worry-free.

18


Just pennies a day guarantees that your water will be hot.

Home Plus Loans

One way to increase the comfort ofyour home while potentially savingmoney is to make energy efficientimprovements. To make this processeasier, Coweta-Fayette EMC has part-nered with GEMC Federal CreditUnion to develop the HomePlus LoanProgram.

You may finance all EMCapproved upgrades including EnergyStar rated heat pumps, water heatersand double pane windows, plus weath-er stripping, attic and floor insulation,caulking, duct insulation and sealing.Your monthly loan payment willappear on your EMC bill and will beapplied to your HomePlus Loan.

Switch/Load Management

Approximately 50% of theCooperative’s wholesale bill charge isdetermined by peak demand in thesummer months, and this demandcharge affects rates significantly. Theeasiest way to control this demand is toinstall load management switches onelectric central air conditioning systems.

These switches, which are activatedby a radio signal, cycle off your air con-ditioner compressor for seven (7) min-utes each half hour during peakinghours ONLY. The air handler fan con-tinues to operate, thereby maintainingyour desired temperature.

Special discounts are given to allmembers who participate in the program. Sign-up today and beginhelping your EMC control peakdemand.

Home Energy Calculator

Our “Home Energy Calculator” isavailable to help provide estimates ofenergy use costs based on informationthat you can input into the calculator.To enter the calculator, simply go toour website at www.utility.org and clickon “Home Energy Calculator.” It willprovide you with a comparison of theenergy your home is currently usingversus various “what if ” variations,while also giving you approximateenergy costs.

The program will also provide adetailed report of the approximateamount of kilowatt-hours used by eachof your appliances with yearly costsand charts to help you understandyour energy usage.

When choosing the “EnergyCalculator,” you will view the abovescreen with information that hasalready been entered for a base house.You simply add your own informationand click. Coweta-Fayette is happy tooffer this service so that our member/owners may obtain a better under-standing of the energy they use andwhat steps can be taken to help make adifference in that usage.

Check out www.utility.org for morehelpful calculators.

19

New Member Guide

Our P

rodu

cts &

Ser

vice

s

Operation Round Up

Your EMC offers a number of prod-ucts and services to make your life easier,but it’s you – our member/owners – whohelp us improve the lives of othersthroughout our community. By partici-pating in Operation Round Up, youcontribute to the causes of individualsand organizations in need… and withonly pennies per month!

After “rounding up” your electricbill to the next highest dollar everymonth, the EMC earmarks the differ-ences for the Round Up trust fund.The Coweta-Fayette Trust Board ofDirectors – the governing arm of theprogram – gathers every other monthto go over applications and to selectindividuals and organizations that arein need. From individuals who arefaced with medical needs or familyemergencies to organizations with spe-cial project needs, Round Up hasbecome a valuable resource to thosecommunities served by Coweta-FayetteEMC.

Through the cooperative efforts ofour members, you have the opportuni-ty to lighten the load of others… andto brighten your own life!

How Your Contributions Help

Community Organizations/Programsrecently gifted:

CLICK was awarded funds to help payfor GED exams and adult educationtraining.

Coweta Samaritan’s Clinic was awardedfunds to help provide healthcare servicesand tests.

Fayette Emergency Response Team(CERT) was awarded funds to purchaseemergency supplies.

Funds were awarded for children withsevere disabilities to attend Camp Dream.

Lion’s Club was awarded funds to sendchildren to a special camp for the blind.

Moms’ Club in Fayette County receivedfunds for special ADA compliant play-ground equipment for the Church StreetPark.

Cambridge House Enrichment Centerreceived funds for a much needed new roof.

Joseph Sam’s School was able to purchasespecial tools for children with cognitiveand communication disabilities.

Rutledge Center received funds to helppurchase a handicap vehicle.

Children’s Village at Christian Cityreceived funds to help replace roofs on 2cottages.

Coweta Commission of Veterans Affairsreceived funds to help bring the“Vietnam Wall” replica.

Your Operation Round-Up funds alsohelp individuals. Some highlightsinclude wheelchair lifts, voice-activatedcomputers, motorized wheelchairs, ahandicap-accessible van, hearing aidsand assistance with therapy.

20


Environmentally Friendly

Power

Regional air and water quality havedominated Atlanta’s news headlines forquite some time. Here at Coweta-Fayette EMC, we take protection ofour environment seriously. So do ourmembers, according to a recent survey.

That’s why your cooperative and15 other EMCs in the state joinedtogether to form Green Power EMC in2002. Now participation has grown toa partnership of 38 Georgia EMCs.This group works together to researchand provide green electricity producedfrom renewable sources such as solar,wind and biomass, which includeslandfill gas and agricultural wastes.Two such examples are Georgia’s firstwoody waste facility, located in RabunGap, and a 150-kilowatt solar facilityin Warner Robins, one of the largestphotovoltaic arrays of its kind in thestate.

Power generated from theseresources produces less emissions thanenergy from most conventionalsources, but the technology used tocreate it is typically more expensivethan that used to operate traditionalpower plants. Our members have saidthey are willing to pay a little more forelectricity if they know that a portionof the power is produced throughgreen power. However, due to an over-whelming response from our environ-mentally conscious consumers,Coweta-Fayette EMC’s Green Powerprogram does not have any moreblocks available for purchase.

Consumers have been enrolled ona first-come, first-serve basis since thebeginning of our program in 2001. Wewill begin offering it again when moregreen power is available. Be assuredthat we’re committed to maintainingthe qualities you’ve come to expect anddepend on, like prices among the low-est in the nation, quick response andample power to carry you through the21st century.

Simultaneously, we’re committedto doing our part to maintain clean airand water. Stay tuned, we’ll keep youinformed about further developments!

21

New Member Guide

GreenPower

The Taylor County landfill burnsmethane gas to generate green power.

O SR

UR UBSIDIARYELYCORELYCO

Rely

co

In 1998, the EMC subsidiary,Relyco, was formed. Relyco manages avariety of products and services forwhich member/owners had indicated aneed during an EMC survey. Anyprofit realized from Relyco will go along way toward keeping the EMC inthe black.

It’s all about choice. Since thosehumble beginnings in 1946, Coweta-Fayette has continued to be there foryou. Now, we can offer you servicesand products that you use everyday…ones that make your life easier and helpkeep your costs down! Relyco is onemore way we’ve tailored ourselves toserve you better.

Home Security Systems

Have you ever been out of town onbusiness and gotten one of those “feel-ings,” wondering if the kids are okay?The kind that won’t allow you to sleepat night until you’ve heard a familiarvoice? With Relyco Security Resources,you can be assured that the people you

love – and thethings you’ve

worked hardto build –are protect-ed 24 hours

per day, 7days per week.

Statistics show that homes display-ing a warning to burglars that they areprotected by a security system are lesslikely to be burglarized. With RelycoSecurity Resources, we offer muchmore than a sign, though. A widechoice of options allows you to selectand install motion detectors and otherdevices throughout your home, inorder to deter entry from all areas.Whether your house is 1,200 squarefeet or 10,000 square feet, Relyco cancustomize a system – including hometheater-type surveillance – to coverevery area of your property.

22


More significantly, your family isconstantly protected as they go aboutdaily activities, and even while theysleep. In the event of a fire or otheremergency, an alarm sounds to alertthem, and it also alerts the technicianswho monitor the security system.Immediately, the call is sent to local fireand/or police stations, whose person-nel respond quickly to protect thoseyou love.

Whether you rent or own yourhome, Relyco Security Resources hasan affordable system to give you peaceof mind wherever you may be. Mosthome insurers also offer a discount onpolicies to residents who have securitysystems. Call us today for a free homeinspection and to allow our technicianto explain the reasonable optionsavailable.

Radio Monitoring

With Relyco’s exclusive radio mon-itoring network, you don’t have toworry about phone or cable outagespreventing your security system fromprotecting your family and belongings.

Relyco’s radio monitoring net-work is managed and maintained byRelyco personnel daily, and currentlyprotects over 1,600 Relyco cus-tomers. Contact Relyco today formore information.

Security Monitoring

Naturally, we’d appreciate theopportunity to supply you with a secu-rity system for your home and busi-ness. More than that, we want you toknow that wherever you purchasedyour security equipment, the mostimportant link in the entire system isthe monitoring service you select.

With competitive prices and man-aged by trained professionals who canmonitor most models of security sys-tems, you really can’t do better thanRelyco. To make life even easier, wecan add your monitoring service toyour monthly Relyco/EMC bill; writejust one check for both!

One of our experienced representa-tives will be happy to visit your homeand business to give you more infor-mation about Relyco’s monitoringservice. It’s an important decision, andwe want you to be informed.

Call Relyco at 770-253-4053 today,and sleep better tonight.

23

New Member Guide

Rely

co

Surge Protection

Our area of the south is more proneto lightning strikes than most of thecountry; we rank 16th in the nation fordirect hits! But, even when lightningstrikes near your home, it can send elec-trical surges through the wires that arestrong enough to damage – or evendestroy – your electronic equipment!

For a fraction of the replacementcost of these electronics, we can furnishyou with low-cost Surge Protection.

We can offer you state-of-the-art,UL® Listed equipment to protect thethings you’ve worked hard to acquire.

The Benefits Are Obvious

When you sign up for our SurgeProtection system, our technicianinspects your grounding rod to be surethat it’s functioning properly. Then, anexternal, meter-based device installedby the EMC further controls danger-ous power surges caused by lightning.Should lightning travel through thewires to your home, this defense mech-anism is extremely important… andavailable only from us. Our comprehen-sive system:

• Covers the electromechanical parts,such as motors and compressors ofyour everyday (and very expensive)appliances like the refrigerator, freez-er, washer & dryer, HVAC equip-ment, etc.

• Includes ownership and mainte-nance of your meter-base by theEMC

The package you purchase alsoincludes a variety of plug-in surge pro-

tectors for use in individual wall outletsand on incoming telephone lines andcable television hookups. Our approachisn’t “one-outlet protection” like theones you can buy at your local retailstore; it’s Whole House Protection thatapplies for the life of your equipment!

Imagine... for spare change eachday, you can protect the things you’veworked hard to acquire. Simply call oneof our Customer Service Representativesto receive more information on ourSurge Protection Packages. If you’renot using surge protection, it’s just amatter of time…

24


O ST N G

UR UBSIDIARYRUE ATURAL AS

True Natural Gas

Here’s some news about natural gasderegulation you can feel good about.In 2002, the Georgia Public ServiceCommission empowered your EMC’ssubsidiary, Coweta-Fayette EMC NaturalGas, to bring competition to our state’snatural gas market. For over 65 years,local folks have trusted us to be their elec-tric power provider, and now we providenatural gas throughout Georgia. In2013, we changed our marketing nameto reflect who we are and what we standfor – True Natural Gas.

Real people, providing real service,right here in Georgia. We live, workand play in the same places you do.Many of you already know us.

Billing and payment convenience.We have multiple payment options,like on-line billing and bank draft,

which take the hassle out of bill payingdrudgery for all our customers. Ifyou’re a Coweta-Fayette EMC mem-ber, we can consolidate all your energycharges on one monthly bill.

Bills you can understand. Our ratesand bills are simple, without hiddencharges or complicated rate structures.To see the Georgia Public ServiceCommission’s list of current gas pricesfrom certified natural gas marketers,visit www.psc.state.ga.us/gas/pricecard.asp

Competitive pricing. You can be sureTrue Natural Gas will offer the best pos-sible energy prices month after month.

Choose your rate plan. TrueNatural Gas offers both fixed and mar-ket rate plans. You can lock in pricingfor a set time or choose the monthlymarket price. Call us or checkwww.truenaturalgas.com for the latestpricing.

25

New Member Guide

Local Company

Great Rates

Friendly Service

E S T &H R Y B

LECTRICAL AFETY IPSOW TO EDUCE OUR ILLH R Y BOW TO EDUCE OUR ILL

Elec

tric

al S

afet

y Tip

s

Safety Pointers

Electricity improves our lives –keeping us cool in the summer, warmin the winter and lighting up ournights. But used carelessly, electricitycan be deadly. Please follow these sim-ple safety pointers, and if you ever havequestions about whether or not a powerline is charged, be sure to call us first.

• Never touch a fallen power line.

• Stay away from substations andtransformers.

• Check for wires nearby before prun-ing or climbing trees. If the windblows a branch or leaves against a wire,electricity can flow through the tree.

• Use only wooden ladders whenworking around electrical lines.

• Make sure antennas and other tallmetal objects do not come in con-tact with power lines.

• Before you begin digging to plantthat tree or put in that new fence, call1-800-282-7411 to have the powerlines around your property marked.

• Never use the insulators on powerlines for target practice – withoutthe insulators, electricity can flowthrough the pole to the ground andelectrocute you.

• Never use electric power tools outdoorswhen the ground or you are wet.

• Don’t fly kites near power lines.

• Keep radios and other appliances atleast 10 feet away from a pool.

• Don’t just turn a circuit breakerback on or replace a blown fuse – itcould create a fire hazard. Find outwhat caused the breaker or fuse tocut off first.

• Never pour water on an electricappliance that has caught fire.

• Repair or replace worn power cordsand plugs.

• Do not place power cords underfurniture or rugs.

• Do not use extension cords as per-manent wiring.

• Use Ground Fault Circuit Interupters(GFCIs) with an electrical device thatis used outside or around water. Theseinexpensive devices will stop the flowof electricity if they sense an electri-cal shock hazard.

If an electrical shock does happen,quickly follow these simple steps – youcould save a life!

• Shock from a fallen power line – donot try to remove the line or touchthe person. Call 911 for medical

26


How to Reduce

Your Bill

help and Coweta-Fayette EMC toreport the downed line.

• Shock from home wiring – do nottouch the person. Unplug the appli-ance causing the shock or turn offthe power at the main switch in theservice box. Call 911 for medicalhelp, then give first aid if you knowhow.

How to Reduce Your Electric

Bill

Coweta-Fayette EMC can showyou specific ways to reduce your ener-gy consumption and, in turn, yourelectric bill. You should take intoaccount (1) the energy efficiency ofyour home’s structure (for example, isit well-insulated, does it leak air, etc.);(2) the equipment and appliances inyour home (for example, do you haveone television set or three, do you havea shop with a number of electric tools,etc.); and (3) the habits and lifestyle ofyour family members (for example, areexterior doors kept closed, are ceilingfans left on, when are baths taken andmeals prepared, etc.).

By either reducing the wattage orthe length of time an appliance is used,you can lower your monthly bill.Concentrate your conservation effortson the three biggest energy users inyour home – air conditioning, heatingand water heating.

Air conditioning

• Make sure you have proper insula-tion in your attic, at least R-30.Invest in a heat pump, which usesenergy more efficiently, and pur-chase a unit with a high S.E.E.R.rating (ratio of total cooling provid-ed to total energy consumed).

• Make sure your ductwork is properlysealed – a leak of just 20% canreduce the efficiency of your coolingsystem by 50%. Set the temperatureat 78°F – cooler settings will increaseyour operating costs about 5% forevery degree below that level.

• Replace your air filters every one totwo months; keep the area aroundair supply vents clear of clutter.

27

New Member Guide

Heating/CoolingWater HeaterRefrigeratorFreezerLighting/Small AppliancesDryerRangeDishwasherWasher

Electric appliance contribution to your energy bill.

42%

26%

7%

7%

7%

5%

4%

1.6%

.4%

How

to R

educ

eYo

ur B

ill

Heating

• Make certain the floor above yourcrawlspace is well-insulated, at leastR-13.

• Invest in a heat pump, which usesenergy more efficiently, and purchasea unit with a hight H.S.P.F. rating(ratio of the total heat provided tothte total energy consumed).

• If you have a fireplace, make surethe damper is closed when not in use.

• Set the temperature at 68°F –warmer settings will increase yourheating costs about 3% for eachdegree above that level.

• Install a set-back, programmablethermostat.

• Avoid using emergency heat toquickly heat your home – it costsnearly twice as much as heat fromyour heat pump.

• Keep filters clean and air supplyvents clear of clutter.

Water Heating

• Insulate your hot water pipes.

• Replace old, inefficient water heaterswith high-efficiency models – lookfor high insulation values in thetank wall and warranties of ten ormore years.

• Set the water heater thermostat nohigher than 140° F.

• Centrally locate the water heater toareas where hot water is used most,such as the kitchen and bathrooms.

• Use cold or warm water for laundryand household cleaning. Reduceshower time and install a low-flowshower head.

• Repair leaky faucets.

• If you are planning to be away fromhome for a long period of time, turnyour electric water heater off at thebreaker.

GeoSystem Heat Pump

Consider a state-of -the-art GeoSystem.The GeoSystem uses a system ofunderground pipes, called loops, tomove heat from the ground into yourhome in the winter. In the summer,the system pulls heat out of your houseand back into the ground. The resultis up to 40% savings on heating and airconditioning costs!

If you need more informationabout the GeoSystem or advice on anyenergy efficiency topic, don’t be afraidto ask. We’re here to serve you, andwe’ll take the fear out of asking. Justcall us at 770-502-0226.

28


T A B L E O F C O N T E N T S

WELCOME/HOW TO REACH US

ABOUT YOUR EMC

FREQUENTLY ASKED QUESTIONS

YOUR ELECTRIC METER

READING YOUR BILL

OUR PRODUCTS AND SERVICES

OUR SUBSIDIARY, RELYCO

OUR SUBSIDIARY, TRUE NATURAL GAS

ELECTRICAL SAFETY TIPS AND HOW TO REDUCE YOUR BILL

1

4

7

12

14

16

22

25

26

STATEMENT OF NONDISCRIMINATIONCoweta-Fayette Electric Membership Corporation has filed

with the Federal Government a Compliance Assurance in whichit assures the Rural Electrification Administration that it willcomply fully with all requirements of Title VI of the Civil RightsAct of 1964, all requirements of Section 504 of theRehabilitation Act of 1973, as amended, all requirements of theAge Discrimination Act of 1975, as amended, and all require-ments of the rules and regulations of the U.S.Department ofAgriculture to the end that no person in the United States shall,on the ground of race, color or national origin, or solely by reasonof such person’s handicap, or on the basis of age, be excludedfrom participation in, be denied the benefits of, or be otherwisesubjected to discrimination in the conduct of its programs orthe operation of its facilities.Under this assurance,this organiza-tion is committed not to discriminate against any person on theground of race, color or national origin, solely by reason of suchperson’s handicap,or on the basis of age,in its policies and practicesrelating to applications for service or any other policies andpractices relating to treatment of beneficiaries and participantsincluding employment, rates, conditions and extension ofservice, admission or access to or use of any of its facilities,attendance at and participation in any meetings of beneficiariesand participants or the exercise of any rights of such beneficiariesand participants in the conduct of the operations of this organ-ization. The person in this organization responsible forcoordinating the nondiscrimination compliance efforts of thisorganization is Anthony H. Sinclair.

Any individual, or any specific class of individuals,who feelssubjected by this organization to discrimination prohibited byTitle VI of the Civil Rights Act, by Section 504 of theRehabilitation Act, by the Age Discrimination Act or by the rulesand regulations of the U.S. Department of Agriculture may per-sonally, or through a representative, file with the office of theSecretary, U. S. Department of Agriculture, Washington, D.C.20250; the Office of the Administrator, Rural ElectrificationAdministration, Washington, D.C. 20250; the Office of Advocacyand Enterprise, U. S.Department of Agriculture,Washington,D. C. 20250; or this organization, or all, a written complaint.Suchcomplaint must be filed not later than 180 days after the allegeddiscrimination or by such later date to which the Secretary ofAgriculture or the Administrator of the Rural ElectrificationAdministration extends the time for filing. Identity of com-plaints will be kept confidential except to the extent necessaryto carry out the purpose of the rules and regulations of the U. S.Department of Agriculture.


N M GEW EMBER UIDEPalmetto807 Collinsworth Road

Palmetto, Georgia 30268

(located near I-85 at exit 56)

Fayetteville103 Sumner Road

Fayetteville, Georgia

30214

(Corner of Sumner Roadand Hwy. 54 east of

Peachtree City)

Newnan14 Hospital Road

Newnan, Georgia 30263

(Near the intersection ofHospital Road and

Temple Ave./Hwy 27)

(as of November 1, 2009)

On the InternetVisit our web site at

www.utility.org to findout about company activities,products,

services,storm restoration and

community activities.

Please contact us at

770 502-0226www.utility.org


Documents

cover final 2009 - EMC Coweta-Fayette