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SHANDS EMPLOYEE NEWSLETTER VOL. 8 NO. 7 | FEbRuARY 2013

cOVER DO YOu LOVE YOuR jOb?

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NEWs NotEsTELL uS HOW YOu FEEL AbOuT YOuR WORkLiFE AT SHANDS - TAkE THE EMPLOYEE ENgAgEMENT SuRVEY

SHANDS cAFETERiAS PuT NuTRiTiON ON THE TAbLE

SuRVEY SuccESS STORiES: EMPLOYEE FEEDbAck FuELS POSiTiVE cHANgE

win this!

2 News&Notes | february 2013

FsC LoGo

NEW&NExt . . . . . . . . . . . 4 the latest system scoop

FaCEs . . . . . . . . . . . . . . . 14 see who’s making news at shands

Kudos . . . . . . . . . . . . . . 16 recognition for standout employees and programs

to do . . . . . . . . . . . . . . . 19 Ideas for your agenda

NEWs&NotEsVOL. 8 NO. 7 | FEbRuARY 2013

So I have this theory about the human brain that I’ve been developing ever since I made it up 10 minutes ago. It goes a little something like this:

Our brains have the ability to “zombie” through many parts of our lives without the pain of participation. I call this the auto-pilot feature, and I believe it’s an evolutionary response to the overscheduled, overdramatic, overwhelming world we are forever overanalyzing.

Our days are filled with obligations that multi-task our minds to the brink of bankruptcy. So we’ve learned to budget our brain power by nestling into routines that become warm and comfort-able and familiar. And then we repeat. And repeat.

But every once in a while, something nudges us out of the coziness of complacency, and autopilot “malfunctions.” A new year, a new coworker or a new idea will suddenly remind us that we, and our brains, are capable of more — that we should start painting again, or cut back on coffee, or work like horses and eat like rabbits, that we should participate.

Each February, the entire Shands workforce is asked to turn off autopilot and take the Employee Engagement Survey (p. 4). We emerge from our daily routines and take a look at them from the outside. We are asked questions about the way we commu-nicate, our stress levels, our overall satisfaction with the status quo. And it’s important that we answer these questions honestly because we might just realize that we — as a workforce, a unit, a manager, or an employee — are capable of more.

If you need proof, turn to page 16 and read about how Shands managers have used the survey results to make positive changes and reboot rusty routines in their work areas.The same can happen for any team. Progress is possible.

But only if you participate.

Allison WilsonNews&Notes Editor

uF&SHANDS | SERVicE

Requesting a flybyAnnual survey reminds employees to aim high

timothy M. Goldfarb Chief executive officer

Wanda J. English senior Director, strategic Communications and Public affairs

Kim Rose Director, strategic Communications and Public relations

allison Wilson Communications Coordinator News&Notes editor

Madelyn West Creative services Coordinator News&Notes Designer

to contribute to future issues of NEWs&NotEs:

Phone: 352-265-0373 fax: 352-265-0603

to view NEWs&NotEs online, please visit the employee tab on bestnet, located on the shandsConnect Portal.

Please put NEWS&NOTES back in holder, share with co-workers or recycle.

News&Notes | february 2013 3

NEW&NEXT

uF&SHANDS | PEOPLE

Make the connectionYou can make a difference

This month, we’re featuring a guest column by Janet Christie, Shands Human Resources senior vice president.

When someone asks you why you took your job at Shands, or why you have chosen to stay as a long-term employee…what’s your answer?

For most of us, reasons might include that we want interest-ing work where we can learn and grow, good pay and benefits, and perhaps, most importantly, to work with people we respect and enjoy. Without a doubt, I know most of us choose the field of health care because we want our work to be important and to make a difference.

I often think about this — and not just because I work in human resources. I am also an employee who wants a meaning-ful job with a greater purpose as well as a great place to come to work every day. I’ve been at Shands 22 years. Before that I was with Vista/Rehab and Alachua General Hospital, when they were part of the AvMed-Santa Fe health system. When I joined Shands, I didn’t plan to devote my career to one place this long. Truth is I have loved getting to know how this organization works, and what keeps me going is making connections with so many special people over the years.

This place is really its own small community. Our health sys-tem is very large and complex, but we each create and live in a our own work neighborhood — our building or floor (for me, the 1329 Building). We know our work families the best, and we get to interact with people from other UF&Shands neighborhoods. Over time, we feel comfortable in locations throughout the orga-nization and feel part of the community of UF&Shands. It is spe-cial because of our shared purpose and common mission. Regard-less of where we work and what we do, directly or indirectly we are all here to serve our patients. And we’re also here for each other as colleagues and because we are also patients. Way before GatorAdvantage and GatorCare, we have had a very high rate of employees choosing UF&Shands providers for their care. That says a lot. We are serving each other every day.

Please think about your purpose here when you take the Shands Employee Engagement Survey this month. The annual survey helps us take the temperature of the organization and identify where to make positive changes. Your survey answers provide an honest snapshot of where we are. We know that it’s really a year-round effort to create a vibrant, rewarding, caring workplace where employees stay motivated, committed and pro-ductive — and satisfied.

My request of managers is to live it every day – connect with what you love about your work, this place and the people. Listen more, listen better and take care of your employees and yourselves.

Employees, I ask you to talk with a supervisor if you have a suggestion, a problem, a reason you’re not happy or a way we can do something better. Share your ideas! Give us the oppor-tunity to address issues and make this a fantastic workplace as well as the best place to receive care.

Please take a moment to think about what’s important to you and how you can help us create a special work environment where we not only work but thrive… and bring that positive energy to our patients and colleagues. A great first step is to take the annual Shands Employee Engage-ment Survey.

Sincerely,

Janet ChristieSenior vice presidentShands Human Resources


NEW&NEXT

This year’s Employee Engagement Survey takes place Feb. 25 through March 18. As Shands employees, we are encouraged to take the survey and contribute to making Shands a great place to work. Our feedback helps leaders provide better communica-tion, create a sense of inclusiveness and belonging, and continue improving the quality and safety of our services at Shands.

Each survey question measures engagement in one of three levels: organization, manager and employee.

Organization questions measure employee respect; work-life balance; fair compensation; growth and development; sense of belonging to community; organizational alignment; and quality-customer focus.

Manager questions measure leadership effectiveness.

Employee questions measure coworker relations and job-to-person match.

Survey results are reported to each unit leader, who reviews the responses and identifies areas for improvement. Last year’s survey data revealed opportunities to improve communication, involvement and teamwork throughout the organization. Leaders have involved staff in developing department and team action plans to work on these opportunities.

You will need your six-digit employee ID number, located on the back of your Shands ID badge, and a computer to take the survey. Simply click the survey link shared in system emails and in Shands News or from the BESTnet site on the ShandsConnect Portal. Enter your six-digit employee ID number and complete the survey. You will then be on our third-party survey vendor’s secure website and your responses will be confidential, and anonymous to Shands leadership.

Managers will provide a computer for employees who do not have computer access at work.

Employees who take the survey will have a chance to win a digital picture frame. There will be a daily random drawing* from all completed surveys to date. Complete your survey early for a greater chance to win. Your name will be entered in the drawing starting the day you take the survey until March 18. The earlier you complete the survey, the more chances you have to win!

Thank you for sharing your opinion through the Employee Engagement Survey. More details will follow from your manager, in emails and on the BESTnet page of the ShandsConnect Portal.

*Employee identification remains confidential as winners are drawn by a third party. n&n

SHANDS | PEOPLE

Are you engaged?Take the 2013 Shands Employee Engagement Survey to find out.

benefits of a committed workforce

• more satisfied patients

• improved productivity

• increased cultural commitment

• better quality and outcomes

• stronger financial performance

• positive image in the communitygauging engagement

employees who are committed to our workplace can answer

‘yes’ to the following questions.

Do you have an emotional investment (loyalty) in shands?

Do you make decisions to benefit shands and our

customers?

Do you take pride in your work and in shands with a willingness

to recommend shands as a place to work and receive care?

Do you represent shands positively outside work?

are you willing to go “above and beyond” at work?

Do you have energy and enthusiasm for your work?

overall, are you satisfied at work?

be part of the engagement partyLast year, 6,282 employees took the employee engagement survey.


NEW&NEXT

win this!

Employee engagement = employee commitmentMorehead associates is the vendor we use for the employee engagement survey. Morehead defines workforce commitment as demonstration of:

• willingness to go “above and beyond,” exerting additional effort on behalf of patients, physicians and co-workers

• energy and enthusiasm

• loyalty to the organization – greater likelihood to stay employed

• pride in the organization and willingness to recommend the organization as a place to work and to receive care

• greater overall satisfaction

Will my engagement be kept a secret?survey results are shared at a team level, not individually. Morehead associates will not generate reports for teams with less than five respondents. your employee ID will only be seen by our third-party survey administrators.

similar to last year’s survey, employees have the opportunity to complete two open-ended questions. Your responses provide ideas on how leaders can continuously improve the patient and employee experience at shands. Managers will receive the open-ended responses — verbatim — from their team members, but names will not be attached.

yes!

Prepare for the engagement party review the survey items on last year’s survey. the survey items are located on the employee engagement survey page, so please find the link on the home page of the shandsConnect Portal. think about the past year since you took the 2012 survey, and answer these questions:

• How has Shands improved quality, patient safety and the patient or customer experience?

• How has your unit/department improved quality, patient safety and the patient experience?

• How has your sense of belonging at Shands improved?


NEW&NEXT

At UF&Shands, no one is more invested in the health and well-being of our patients — especially children and families who depend on us for pediatric care than our employees.

As a part of that investment, we invite you to participate in the new employee giving campaign, Raising Hope at Work for Babies, which will support the Neonatal Intensive Care Unit renovation.

Our reinvigorated NICU will feature a new entrance wel-coming families with a fun and colorful look, four private fam-ily rooms, 16 additional bed spaces, and more flexible space between the level II and III units that will allow for more streamlined neonatal care.

During our last internal giving campaign, which helped fund construction of the Pediatric Emergency Room, employ-ees raised more than $290,000 in just one year. Our goal for the 2013 Raising Hope at Work for Babies employee campaign is $125,000.

The generosity of Shands employees has already had a tre-mendous impact on the lives of the patients and families we serve each day. Through your leadership we can continue to make a difference on our campus and in our community.

With your support and commitment, Raising Hope at Work for Babies can be successful. Your contribution, at any level you choose, is deeply appreciated. n&n

SHANDS HOSPiTAL FOR cHiLDREN | SERVicE

Raise big hope for our littlest patientsCampaign supports NICU renovation

score points with your ‘Dream team’

the Dream team bracket system is a fun way for you and your department to raise money during our annual employee giving campaign. the contest began Jan. 2 and will run through March 29. employees will be able to join their department’s team, and then compete against other departments for the most funds raised. teams earn points to progress in the bracket; points are based on participation and total dollars raised.

Register online and join your team!

at the time of online registration, you can also make your one-time gift or sign up for payroll deduction. after completing registration, customize your personal fundraising page and share with friends and family to donate towards your team’s total dollars raised.

the winning department, the Champion of Hope, will receive a catered lunch for the department, Champion of Hope scrub top or polo shirt (department decision) and a trophy to proudly display within the department.

want to learn more? Visit http://giving.ufandshands.org and click the Raising hope for Babies tab.

sURVey sAys: employees’ actions support this organization’s mission and values. win this!


NEW&NEXT

This year, UF&Shands will launch UF Consent2Share, a new initiative that invites patients to join our research mission.

Championed by the University of Florida Clinical and Translational Science Institute (CTSI), UF Consent-2Share provides an opportunity for patients to help advance health research by consenting to share their informa-tion in two ways:

· by allowing UF to store blood or tis-sue leftover from their health care visits to help researchers discover what causes disease and how to pre-vent, treat and cure it; and/or

· by allowing UF researchers to contact them about future health research studies that might help them and others in the future.

Two individuals are spearheading this system-wide effort: Peter Iafrate, Pharm.D., UF Institutional Review Board chair; and Gigi Lipori, Shands at UF Planning and Analysis senior direc-tor. UF Physicians outpatient practice teams play an important role in intro-ducing patients to the UF Consent-2Share program.

In a pilot launched at UFP Inter-nal Medicine and Medical Specialties at Shands Medical Plaza, the staff was surprised by the positive reaction by patients.

“No one thought we’d be able to make such an impact at the front desk,” said Pat Meek, UFP IMMS manager. “Patients are so excited about it and the staff is very engaged.”

Katie Adams, UF Physicians super-visor and financial support analyst,

uF&SHANDS | SERVicE

UF Consent2Share allows patients to play role in UF&Shands research

Consent2share Resources

Patient helpline: 352-265-DAtA (352-265-3282)

www.ctsi.ufl.edu/consent2share

Questions or comments: consent2share @ctsi.ufl.edu

and Megan O’Connor, UF Physicians office representative, served as the proj-ect leads for the IMMS team. Iafrate, Lipori, UF&Shands Information Tech-nology and the UF CTSI staff provided training and support for the pilot proj-ect and consenting process.

On Sept. 11, the IMMS team intro-duced the consent process to their liver patients. After just over a month, the team was ready to expand the pilot to all 12 divisions practicing at IMMS, which sees approximately 225 patients per day.

By mid-December, more than 4,600 IMMS patients had completed the con-sent forms, with approximately 79 per-cent consenting to be contacted about future research studies and approxi-mately 84 percent consenting to allow UF to store their leftover tissue for future research.

UF Consent2Share will expand to more clinical services in 2013. Mean-while, the consent team will monitor and study the process to ensure the consent is being administered in an appropriate manner.

The combined efforts of UFP, IMMS, Shands Planning and Analysis, UF&Shands IT, the UF CTSI and the UF IRB were essential in moving this effort from an idea to a reality.

“Everyone on the pilot team has been an incredible partner in helping us launch and improve the UF Con-sent2Share process,” said David R. Nelson, M.D., a UF IMMS physician and and director of the UF CTSI. “It’s rewarding and exciting to see what’s possible when we work together to bridge health care and research for the benefit of our patients.” n&n

sURVey sAys: this organization conducts business in an ethical manner.win this!


NEW&NEXT

The 8,500-square-foot facility will include 10 exam spaces and provide convenient 24-hour emergency ser-vices for local residents with acute ill-nesses or injuries. The announcement was made in December.

“We are committed to expand-ing and investing in health resources throughout the community, develop-ing patient-focused medical programs to reach people where they live and work,” said David S. Guzick, M.D., Ph.D., University of Florida senior vice president for health affairs and UF&Shands Health System president. “We’re continually finding ways to improve our patients’ access to the trusted experts and valued services they seek at UF&Shands.”

Staffed by UF board-certified emergency physicians and specially trained Shands nurses, the team will have capacity to annually serve up to 25,000 patients. The building will be equipped with state-of-the-art emer-gency department technology and resources, including diagnostic and treatment resources, such as lab and radiology services (CT, X-ray and ultrasound imaging).

“Most emergency department patients arrive as walk-in patients

uF&SHANDS | SERVicE

New freestanding ED to serve northwest residents This summer, UF&Shands will open a full-service, 911-receiving freestanding emergency department in northwest Gainesville.

seeking prompt care and personal attention. In a family emergency, rath-er than having to drive across town, our north and northwest area residents will be able to get fast care, closer to home with the quality and expertise they expect from UF&Shands,” said Joseph A. Tyndall, M.D., M.P.H., Uni-versity of Florida College of Medicine emergency medicine chair and chief of emergency services for Shands Critical Care Center at UF.

Renovation to an existing building at 8475 NW 39th Ave. was slated to begin last month and should be com-plete in July. Shands’ overall invest-ment for construction and equipment is approximately $10 million.

The team will treat patients for life-threatening and serious injuries and conditions including respiratory distress, abdominal pain, allergic reac-tion, food poisoning, orthopaedic injuries and fractures, lacerations and minor burns. Many of these conditions require treatment beyond the capabili-ties of urgent care centers. Patients who require further treatment, surgery or inpatient hospitalization — including patients with major trauma or acute heart attack or stroke — will be appro-priately stabilized and transported to

frequently asked questions

what is a freestanding emergency department?a freestanding emergency department is a full-service, walk-in and 911-receiving emergency care medical facility that is community based and not located in a hospital or on a hospital campus; and it is fully equipped and staffed to provide comprehensive emergency care for patients with acute illnesses or injuries.

how is a freestanding emergency department different from an urgent care center?urgent care centers are not “911-receiving” – meaning they do not receive patients as a result of 911 emergency calls and ems transportation – and they do not offer the same complexity of services as freestanding emergency departments, such as labs and imaging services.

what conditions should be directed to the on-campus (southwest archer road) emergency room?patients who have a potentially serious or life-threatening heart condition, heart attack, stroke or traumatic injury will be taken by ems or transported to shands critical care center for further evaluation and treatment at the shands emergency room and level i trauma center, shands chest pain er or shands pediatric er.


NEW&NEXT

uF&SHANDS | SERVicE

New freestanding ED to serve northwest residents This summer, UF&Shands will open a full-service, 911-receiving freestanding emergency department in northwest Gainesville.

the Shands main campus. The Shands Critical Care Center at UF on South-west Archer Road (south campus) includes the main Emergency Depart-ment and Level I Trauma Center as well as the Shands Chest Pain ER.

North and northwest Gainesville area walk-in patients and those arriv-ing by ambulance who require imme-diate emergency care and stabilization will benefit from closer proximity to a full-service emergency department.

“Area residents who need emer-gency care will be able to receive attention quickly at the new location,” Tyndall added. “Our main emergency department at Shands Critical Care Center has a significant focus on high-acuity patients with complex condi-tions who require specialist care, sur-gery or hospitalization. This new facil-ity will help us provide more efficient care in two locations.”

Freestanding emergency depart-ments are designed to treat patients in a streamlined manner with minimal wait times compared to hospital-based emergency services.

“We predict that the addition of an off-campus emergency location will

sURVey sAys: this organization contributes to the community.win this!

frequently asked questions (cont)

what are criteria for care at an emergency department?nobody will be turned away for treatment at any shands emergency room. we do not discriminate and we accept all emergency patients, regardless of their insurance status, medicaid or medicare status, or ability to pay for care.

note: if a patient presents at the shands freestanding emergency department with a medical condition or injury that would be better served at our main shands critical care center emergency facility, the team will quickly examine and stabilize the patient and expedite their transport.

are freestanding emergency departments as safe as traditional emergency departments?freestanding emergency departments must meet the same criteria as emergency departments located in a hospital or on a hospital campus to be licensed by the state of florida. patients will receive the same level of quality care and attention as they would in any other emergency department setting.

result in improved turnaround times at both full-service emergency depart-ments. This will allow us to better meet our patients’ needs and ensure their satisfaction with their emergency care experience,” said Ed Jimenez, Shands at UF senior vice president and chief operating officer.

There is significant population growth predicted for northwest Gainesville and the surrounding area, and residential and commer-cial development planned for the Springhill area around Northwest 39th Avenue west toward the inter-state, he said.

“We are rapidly changing the face of health care for people in our community,” Jimenez added. “We’re evolving and responding to patients’ needs and preferences. We are bringing resources to people where they live and work. One of the ben-efits of living in north central Flor-ida is access to outstanding health care, and having academic medical services with world-class experts now more available throughout the community.” n&n

uF&shands recently announced plans to open a full-service, 911-receiving freestanding emergency department in northwest Gainesville.


NEW&NEXT(L-R) Carolyn Neal, Pharm.d., shands south Campus Pharmacy lead pharmacist, and Bill Harbilas, Pharm.d., shands at uF Pharmacy services assistant director, at the shands south Campus Pharmacy


NEW&NEXT

The Shands at the University of Florida Outpatient Pharmacy now offers a pediatric medi-cation flavoring service free of charge for our patients, employees and our families. The flavoring product, called FLAVORx, is used to customize liquid prescription and over-the-counter medicines by adding a blend of natural and artificial flavors to mask the unpleasant taste that sometimes discourages children from taking medicine.

“Our goal at Shands at UF Pharmacy Services is to maintain full-service pharmacies that provide everything our employees and their families could want or need,” said Bill Harbilas, Pharm.D., Shands at UF Pharmacy Services assistant director. “Now we have something new to offer that is being used in many other pharmacies nationwide.”

Our Shands at UF pharmacies provide services for the patients of Shands hospitals and outpatient programs and UF Physicians practices as well as the Gainesville community. All four Shands at UF pharmacies operate just like community pharmacies. Our expert Shands pharmacists can answer questions and provide medication counseling. Full-service options include medication compounding and the availability of specialty medications. n&n

SHANDS | SERVicE

Shands Pharmacy offers free medication flavoring New service available to patients, employees and our families

sURVey sAys: this organization cares about our customers.win this!

Shands Outpatient Pharmacy at Shands at uFShands at UF (north campus), 1600 SW Archer Road (next to the first-floor Atrium)1-800-374-1987 or 352-265-0405Hours: Monday to Friday 7 a.m. to 7 p.m. and Saturday 9 a.m. to 1 p.m.Lead Pharmacist: Doug DiPerna, r.Ph.•Extended hours and holiday hours • Medication flavoring available for

pediatric patients

Shands Pharmacy at Ayersayers Medical Plaza, 720 SW 2nd Ave.352-733-0028Hours: Monday to Friday 8 a.m. to 4:30 p.m.Lead Pharmacist: Charlie Holloway, Pharm.D.• This is our off-campus pharmacy, located

near downtown Gainesville. Delivery to off-campus Shands and UF Physicians locations is available on Tuesday and Thursday.

Our Shands community pharmacies provide similar services with a couple of small but important differences.

Shands South campus Pharmacy Shands Cancer Hospital, 1515 SW Archer Road (under the stairs to the right of the main entrance)352-733-0890Hours: Monday to Friday, 8:30 a.m. to 5 p.m.Lead Pharmacist: Carolyn Neal, Pharm.D.

Shands Medical Plaza PharmacyShands Medical Plaza, 2000 SW Archer Road1-888-345-8270 or 352-265-8270Hours: Monday to Friday 8:30 a.m. to 5 p.m.Lead Pharmacist: Bill Harbilas, Pharm.D.Clinical Pharmacist: Joy wright, Pharm.D., b.C.P.s.• A free, once-a-month prescription mail service

is available to employees at this pharmacy only. Orders are mailed the following day.

• Clinical pharmacy services — such as comprehensive drug reviews, diabetic, smoking cessation and weight-loss counseling — are available here and overseen by our clinical pharmacist.


NEW&NEXT

It’s American Heart Month, and Feb. 7-14 is Congenital Heart Defect Aware-ness Week, a national event aimed at educating the public about the frequency and effects of congenital heart disease.

An average of 1 in 100 babies is born with a congenital heart defect. This abnormality occurs within the structure and/or electrical impulses in the heart. CHDs are the most common of all birth defects and affect about 40,000 children each year. Sadly, about 4,000 children — or about 10 percent — die each year from complications of their congenital heart defects. CHDs are the leading cause of death among children younger than 1 year old.

More than 40 heart defects have been identified, and a baby may be born with one defect or multiple anomalies, ranging from holes in the septal walls to missing one of the four chambers in the heart. The good news is that now more than ever, those born with a heart defect are living well into adulthood and have active, productive lives.

The Congenital Heart Center at the University of Florida treats patients of all ages who have congenital heart defects. Under the leadership of director and principal cardiothoracic surgeon Mark Bleiweis, M.D., the Congenital Heart Center at UF has enhanced every aspect of its program. The CHC has one of the most suc-cessful heart-transplant programs in the country, and for 2012-13, U.S. News ranked the Center’s pediatric cardiology and heart surgery services as one of the Top 25 programs in the nation.

During CHD Awareness Week, the Congenital Heart Center will be tweet-ing and posting facts on Facebook about CHDs and featuring stories about children and adults who have been successfully treated at the CHC. If you have any questions about or ideas for CHD Awareness Week, con-tact the CHC’s marketing coordinator Karen Thurston Chavez at [email protected], or 850-443-2984. n&n

uF&SHANDS | SERVicE

Feb. 7-14: Congenital Heart Defect Awareness WeekFebruary is the month to celebrate heart-health efforts

sURVey sAys: i’m proud to tell people i work for this organization. win this!

1 in 100 babies is born with a congenital heart defect


NEW&NEXT

Shands cafeterias are now offering healthier alternatives for our employees, patients and guests.

Shands Food and Nutrition Services and our food service management com-pany, Morrison Healthcare Food Servic-es, recently rolled out new menus with a 44 percent reduction in sodium and a 33 percent reduction in calories than tradi-tional fare.

Using the latest research on health-ful eating and influencing healthy food choices, Shands cafeterias launched this “Great Living” menu concept for patients and retail customers in Decem-ber.

The Great Living menus, which are featured as part of the Classic Cuisine selections, now include whole grains and legume-based pasta as an additional alternative to white rice. They also use misted olive oils instead of unhealthy oils and have eliminated all added trans fats from their selections.

Morrison is the first major health care food services management company in the nation to implement a compre-hensive wellness platform. It is designed to offer a new approach to healthy eat-ing, which can help improve health and prevent illness. With these changes, we are making healthy options more acces-sible to patients, staff and visitors.

Bill Thran, Shands Food and Nutrition Services director, said the team is hoping to gradually change the menu to feature healthier selections and provide patient-appropriate food in a retail setting.

“We encourage our customers to keep an open mind,” Thran said. “We are happy to give out samples to help with the selection process, too.”

SHANDS | SERVicE

Shands cafeterias put nutrition on the table New menus offer healthier options for employees and guests

Matthew Rolfs, Morrison Health-care Food Services sous-chef and cater-ing manager, plans to experiment with new ingredients for the new menus without eliminating customer favorites like the pesto tilapia, baked chicken and Dijon-crusted fish. These menu items will still be available in Shands cafeterias, Rolfs said.

Shands Food and Nutrition Services will also help customers throughout UF&Shands get healthier through in-house events such as cooking demon-strations with accomplished chefs, sea-sonal tables, and on-site farmers markets with produce provided by Freshpoint, said Richard Bouvier, the retail manager with the Food and Nutrition Services department. The staff will also offer cooking demonstrations and participate in wellness summits in the community.

“Try it out,” Bouvier said. “You might be surprised.” n&n

some of the new items on the patient menu include:

Spinach salad with roast turkey, dried cranberries and honey mustard

Sesame chicken with stir fried vegetables and fried brown rice

Tuscan turkey sandwich with roasted red peppers

On the new retail menu at shands at UF and 1329 cafeterias

Chicken barley stew with sage and crimini mushrooms

Broiled salmon with Mediterranean spices

Portobello stuffed with spinach, brown rice and feta cheese

sURVey sAys: this organization cares about quality improvement. win this!


FACES

SHANDS AT uF | PEOPLE

Packaged with care

the “Henry Pack” is a care package given to patients and families on the shands at uF CICu.

sURVey sAys: the environment at this organization makes employees in my work unit want to go above and beyond what’s expected of them.

win this!

diane Miller and theodore dage, R.N., posed during Miller’s plaque presentation to CICu staff.


FACES

When Diane Miller arrived on the Shands at the Uni-versity of Florida Cardiac Intensive Care Unit in fall 2011, she began a journey that would not only enrich her own family’s lives, but also the lives of CICU patients and families to come.

Diane’s husband, Henry, came to Shands with end-stage ischemic heart disease and received a surgical implant of both right and left ventricular assist devices (biventricular support). The Millers and Henry’s care team hoped the operation would keep his condition stable until he could receive a heart transplant.

Diane and her family practically lived at the hospital during this time to stay faithfully by their loved one’s side.

“Diane became a part of our family here,” said The-odore Dage, R.N., Shands at UF CICU nurse.

Unfortunately, due to complications in his recovery, Henry passed away on Nov. 30, 2011.

But, a year later, Diane returned to the CICU to present a plaque to the staff who became her “second family.” She thanked them for the help and support they gave to her and her family while her husband was in the hospital.

“I just wanted to let them know I hadn’t forgotten them,” Miller said.

The Miller family even helped start a new service for families of the CICU, called the “Henry Pack.”

The “Henry Pack” is a small wrapped package given to each patient and patient family upon entering the CICU. It is filled with items like lotion, soap, tissues, a toothbrush and toothpaste and snacks. It is helpful for families who must rush to the CICU at a moment’s notice and don’t have enough time to grab essential items. Diane’s son, Brandon, suggested the package after a staff member asked him what improvements could be made for future families.

A brochure pinned to the package explains its pur-pose and the story of its namesake.

“Henry would’ve been very proud to have his name on that,” Diane said.

The CICU staff will hang the plaque on one of the first walls seen walking into the unit as a reminder of the man whose story encouraged the care packages and the value of building and maintaining good relation-ships with patients and their families. n&n


Packaged with care uF&SHANDS | PEOPLE

“Thanks for supporting the veteran community and the active duty military.

God bless America.”tim Flynn, M.d., university of florida College of Medicine associate dean for clinical affairs and shands at uf chief medical officer, recently gave a speech honoring our uf&shands military veterans during our annual Veteran’s Day celebration in

November.

Dogs bud and weiser (pictured here) were among the spirited attendees at this year’s event in the shands at uf atrium. one of their owners, tom Jones, is a Marine veteran himself. He and his wife Margaret brought the pair to the event to show their support for veterans. the dogs are part of shands’ pet therapy program, and they appeared to enjoy the attention they received at the event.

the celebration included table displays featuring photos of uf and shands employees who served in the military or are currently serving; model aircrafts from the Gators Hobby Club; and activities such as writing Christmas cards to soldiers to be delivered via the Military support Group of alachua County. the event served as a great reminder and celebration to start off the Veteran’s Day weekend.

dogs Bud and Weiser, guests at the 2012 uF&shands Veteran’s day Celebration


KUDOS


Survey Success Stories Shands managers share lessons learned from the annual Employee Engagement Survey.

Duke Lim knows what his employees really think of him. He knows what they think about each other, their work environment and their jobs. and this knowledge helps him foster a culture of teamwork, excellent patient care and continuous improvement on his unit. Lim looks to results of employee feedback surveys to gauge staff attitudes and opportunities to affect positive change. In addition to the National Database of Nursing Quality Indicators survey, a nursing quality measurement program available to nurses across the country, he uses the shands employee engagement survey to keep his ear to the ground on unit 74.

“My nursing staff comprises half the floor, so the NDNQI is important, but the engagement survey allows me to gauge the perceptions of clerical and support staff as well as how we are all working together,” Lim said. “I think with how the surveys are conducted anonymously, you get honest feedback, and the results help you prioritize concerns,” Lim said.

He added that survey results can spark meaningful discussions with staff and good conversations to address opportunities for change. when Lim first

arrived on the unit in 2010, survey results indicated that staff felt like they were too rushed to provide quality care. so Lim sought to provide more consistent staffing. His efforts, along with those of his team, have helped the unit retain staff on the floor. Now there is less turnover and very few days when staffing is short, which allows the team to focus on providing excellent care.

“we’ve all been learning together how to affect change while keeping things positive,” said amy Escalera, M.s.N., R.N.-B.C., who works as a nurse on unit 74.

“the survey gets to some key issues and is a good indicator of the overall feel of our floor. our management is approachable, so we really feel like change is possible with positive group building and teamwork decisions.”

kathy Powell has been with the same unit for three years and has seen improvement in employee engagement each year.

the annual shands employee engagement survey (feb. 25–March 18) uses employee feedback to make improvements in our organization. the survey results are reported to each unit leader, who reviews the responses and identifies areas for improvement.

sURVey sAys: information from this survey will be used to make improvements.win this!

“it takes a happy staff

“you get honest results help you prioritize concerns.”

duke lim, r.n., m.s.n.,c.m.n.l. shands at the university of florida medical/surgical unit 74 nurse manager

kathy powell, d.n.p., r.n., n.e.-b.c., shands cancer hospital at the university of florida bone marrow transplant unit nurse manager

to make happy patients.”


KUDOS


Survey Success Stories Shands managers share lessons learned from the annual Employee Engagement Survey.

“the survey results allow me to see where we as a group have made improvements and where we still have opportunities,” Powell said. “It highlights what we can focus on to keep shands the kind of place employees want to work at and stay.”

Powell works on patient satisfaction in parallel with employee engagement.

“It takes a happy staff to make happy patients,” she said. “our patient satisfaction is high when the employees are happy and engaged.”

Powell used the survey results from 2012 to make some changes to her personal behavior and approach toward the staff in her unit. she now consistently comes to work at 6:30 a.m. so she can spend time with the night-shift employees. she also posts her work schedule on her office door so the staff can see where she is and what she’s doing to represent them at uf&shands.

“I have a passionate staff who is committed to what they do,” Powell said. “the employee engagement survey helps me do my part to make sure they have a manager here to support them.”

Robert Nappo has worked with our organization since 1996, serving in several management roles along the way. when he began his current position on the renal services unit in september, he looked to the 2012 employee engagement survey results to help him

determine how he could be most effective as a leader. He found that staff could benefit from a more team-focused direction. Nappo said he has since focused on a culture change — instilling a sense of pride among the nursing staff and helping them develop their individual practice and autonomy. He has also encouraged his team to provide feedback in staff meetings and ensures he makes time to hear their questions and concerns.

“I’ve tried to let people know they can come talk to me, and that our conversations are always kept in confidence,” Nappo said. “you’re only as good as your word, and they need to trust that I’ll do what needs to be done to direct them through a situation.”

Nappo also worked to build team camaraderie by hosting a holiday party at his home to give staff the opportunity to engage in a social atmosphere away from work.

Nappo said he has seen an overall heightened sense of purpose in his staff. feedback has become more positive.

“they believe issues are being addressed and that their voice matters,” Nappo said.

He added that if managers pay attention and engage their staff year-round, survey results will be more favorable.

“My philosophy is that I’m going to be the same director throughout the year,” he said. “I try to encourage them to express feedback so we know it and can deal concerns with it right away.” n&n

“it’s a 365-day-a-year job. My staff needs to be able to communicate their feelings to me all the time because i don’t want to be surprised on the survey.”

robert nappo, m.s.n., a.r.n.p., n.e.-b.c., shands at the university of florida renal services director


KUDOS

The Shands Cancer Hospital at the University of Florida 4 East Surgical Intensive Care Unit was recently recog-nized for reducing hospital-associated infections. The unit earned an achieve-ment award for their efforts from the U.S. Department of Health and Human Services and the Critical Care Societies Collaborative, a multidisciplinary organi-zation composed of four major U.S. soci-eties with an interest in critical care.

“This recognition shows the great strides we make every day in put-ting patient safety and quality of care first,” said David S. Guzick, M.D., Ph.D., UF health affairs senior vice president and UF&Shands Health System president. Shands is the only facility in Florida to receive the award, and one of 12 nationwide.

“Our SICU team is proud to accept this national award,” said Lynn Westhoff, M.S.N., M.H.A., R.N., SICU clinical leader. “It signifies our staff commitment to outstanding patient care and outcomes.”

SHANDS cANcER HOSPiTAL | QuALiTY

Surgical Intensive Care Unit earns national award

Each year, about 41,000 hospital patients in the U.S. with central lines — tubes inserted into major veins to admin-ister nutrients and medicine — contract bloodstream infections, according to the Centers for Disease Control and Prevention. The 4 East SICU team keeps infection rates low by educating all staff members and following up with individuals to ensure compliance, Westhoff said. The staff has overseen almost 14,000 central line cases since the unit opened in 2009. Of those, none has resulted in infection. Compared to the national average, the 4 East SICU team averted 19 central line infections, saved two lives, avoided 38 inpatient days and saved an estimated $760,000.

“This recognition for reducing hospital-associated infections is a result of the constant attention of our bed-side caregivers,” said Randy Harmatz, UF&Shands chief quality officer. “We are committed to providing our patients with the best experience possible.” n&n

the shands Cancer Hospital 4 East sICu

recently celebrated an award for reducing

hospital-associated infections.

sURVey sAys: Patient safety is a priority in this organization. win this!


TO DO

SHANDS | QuALiTY

Don’t be afraid to speak upSupport compliance and identify potential issues

At Shands, we strive to ensure that all activity by or on behalf of our facilities is in compliance with our policies and procedures as well as with local, state, federal laws and regulations.

The Shands Compliance Depart-ment collaborates with other departments such as Employee Relations, Quality and Audit Ser-vices to address all compliance con-cerns. Employees are asked to assist management in identifying potential areas of noncompliance by report-ing suspected violations of applica-ble Human Resources policies, Code of Conduct or other irregularities.

Shands Compliance oversees a violation reporting and non-retalia-tion policy. Its purpose is to encour-age employees to report possible compliance violations and know they are supported without any fear of retaliation. No adverse action or

·possible conflicts of interest

· inappropriate billing and coding of services provided

· filing a claim for services not provided

· submitting a claim with false information

sURVey sAys: i can report mistakes without the fear of punishment.win this!

There are five ways to report suspected violations, noncompliance or breaches:· the employee’s supervisor

· Shands compliance Department (352-733-0040)

· Shands Audit Services Department (352-265-7969)

· Employee Relations (352-265-0495)

· Shands compliance Hotline 1-888-329-3569 (This can be done anonymously)

* Note: For patient-care related concerns, please call the Patient Safety Hotline 352-538-2635.

· accepting gifts of gratuities in exchange for the purchase of goods or for patient referrals

· patient/employee confidentiality concerns

·HR policy violations

Examples of issues:

retribution of any kind will be taken by Shands against an employee who reports a suspected violation in good faith.

Employees are encouraged to use the above resources to protect ourselves and the organization from noncompliance.

Resources are available on the ShandsConnect Portal. Please refer to the Code of Conduct, the Compliance site, HR Policy HR316 (Harassment, Sexual Misconduct and Inappropriate Workplace Conduct), Core Policy CP04.011 (Compliance Violation Report-ing and Non-Retaliation Policy) or Core Policy CP1.91 (Shands HealthCare Fraud Policy) for more information.

Thank you for helping us ensure compliance with Shands policies and procedures. n&n


TO DO

ELDERcARE | SERVicE

a fun-filled night featuring dinner, dancing and a silent auction will benefit al’z Place, an adult day care center for people with alzheimer’s disease and memory disorders. works of art created by al’z Place participants will be on display for purchase.

for more information, please call 352-265-9040 or visit http://moonlightandmartinis.org for tickets.

Moonlight & Martinis: cheers to Al’z Place

Feb. 2 7 p.m. university air Center

4701 NE 40th terrace, Gainesville

SHANDS HOSPiTAL FOR cHiLDREN | PEOPLE

SAVE THE DATE: PLAYERS cHAMPiONSHiP gOLF TOuRNAMENT bENEFiTS Nicu PATiENTS

Chip in for our littlest patients and purchase your Players Championship Golf Tournament tickets to support the Shands Hospital for Children Neonatal Intensive Care unit.

the event will be held May 6-12 in Ponte Vedra beach, and $25 of each $40 ticket will be donated back to the NICu.

so join your fellow employees and give back by purchasing your tickets today!

Tickets can be purchased at http://bit.ly/shandsufgainesville with promo code: shandsg1. for more information please contact the uf&shands office of Development at 352-265-7237.

uF&SHANDS | SERVicE

YOuR gATORcARE NETWORk bY THE NuMbERS

whatever health care services you’re looking for, the GatorCare Network has your number! It includes diverse providers from throughout uf&shands and the community.

We support Gators caring for Gators. Search our providers and locations at https://ufandshands.org/providers.

and remember, as employees, we can get expedited appointments through Gatoradvantage. Questions? Call the Gatoradvantage help line at 352-265-ufMD or 352-265-8363.

1,500 providers*includes Jacksonville providers

40+ outpatient practices in Gainesville

6 family medicine practices

30+ specialties


TO DO

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