Coventry Adult Education Service - Information for learners

If you have any questions or concerns – please speak to your tutor.

www.coventry.gov.uk

Useful tips for learners

• checkwhatyourstartingpointiswhenyoujointhecourse

• helpyoudecidewhatyouwanttoachievefromthecourse

• giveyouregularfeedbackaboutwhat’sgoingwell,andhowtogetthemostoutofwhatyou’relearning–duringthecourseandattheend.

Your tutor will:

Welcome to your course with Coventry Adult Education Service. Here are some tips to help you with your learning

We suggest that you keep track of how you’re getting on with your course. For example, you could:

• keepafolderorfileofexamplesofyourwork,withyourownnotes

• keepadiaryorlogofwhatyou’velearned,andwhatyouneedtopractisemore

• keepphotos,videosoraudioclipsofwhatyou’vebeendoingonyourcourse

• letyourtutorknowhowwellyou’redoing,andwhatyouneedmorepracticewith–bydiscussingyourprogresswithyourtutor,orthroughnotesoremails

• talktootherlearnersandaskfortheirviewsaboutyourwork

• Getthemostoutofyourcoursebyspendingalittletimeeachweekpractisingorfindingoutmoreaboutwhatyouarelearningathome.Justafewminuteseachday,orasettimeeachweek,willhelpyoutomakeprogressmorequickly.

• Askyourtutorforsourcesofinformationtohelpyoupractiseordevelopyourknowledgeorskillsinbetweenclasses.Theycanpointyoutousefulwebsites,publicationsandothervaluablesourcesofinformation.

• Joinyourlocallibrary,freeofcharge,toborrowbooksoruseacomputertohelpyouwithyourlearning.

If you have any questions or concerns – please speak to your tutor.

www.coventry.gov.uk

Set some time aside at home:

What we expect from youAs a learner, you are expected to:• makeacommitmenttohelpyourselftolearnandachieve

• cometoyourclassesregularlyandarriveontime

• tellyourtutororcontactuson02476975200ifyoucan’tcometoaclassorifyou’regoingtobelate

• giveusfeedbackaboutyourcourse

• behaveresponsiblyandsafely

• lookafteryourownbelongings(theseareyourresponsibility)andtakecareofequipmentandbuildings

• treatotherlearners,staffandvolunteerswithrespect,whatevertheirbackground

• betolerantoftheideasandopinionsofothersiftheyaredifferentfromyours

• keepyourmobilephoneswitchedoffduringclass

• askyourtutorforpermissionifyouwanttodistributeanypaper-basedorelectronicinformationwithotherlearners

If you have any questions or concerns – please speak to your tutor.

www.coventry.gov.uk

Safer Learning Your rights

You have the right to a good quality service Thiswillinclude:

• asafeplacetolearn

• adviceandsupportduringyourcourse

• helptoachieveyourgoals

• tutorswithskillsandexperienceinthesubjectyouarelearning

• tutorswhowillfindoutyourownlearningneeds

• prompt,regularfeedbackonyourwork

• adviceaboutwhatyoucandoafteryourcoursehasfinished

• thechancetogiveyourviewsaboutyourcourse

• aprompt,fairresponsetoanycomplaint

You have a right to information about:• coursesandentryrequirements

• qualificationsandaccreditation

• costsandhelpwithcosts

• yourcoursedatesandtimes

• whattodoifyoucan’tattend,ifthereisanincident,orifyouwanttocomplain

If you have any questions or concerns – please speak to your tutor.

www.coventry.gov.uk

Using the internet safely

• Besurewhoyouaredealingwithonline-peoplemaynotbewhotheysaytheyare!

• Don’topenfilesfrompeopleororganisationsyoudon’tknow.Bewareof‘phishing’scamsthatmightlookliketheyarefromyourbankorotherfinancialorganisations.

• Don’tsharepersonalinformationaboutyourselforothersonline(includinghomeaddress,phonenumber,bankandfinancialdata).

• Don’tsendapictureofsomeoneelsebyemailortextmessagewithouttheirpriorpermission.

• Beawarethatanyphotos,videosorinformationyouputontheinternetcanbeseenbyothers.

• Ifyoufindanyunpleasantorunsuitablematerialormessages,oranythingthatmakes

Tips for staying safe online

If you have any questions or concerns – please speak to your tutor.

www.coventry.gov.uk

youfeeluncomfortablewhenyouseeitontheinternet,pleasereportitstraightawaytoyourtutor.

• Pleasetreatyourusernameandpasswordlikeyourtoothbrush–don’tshareitortrytouseanyotherperson’susernameandpassword.

• Informationontheinternetmaynotbetrueoraccurate.Becareful-itcouldbeadeliberateattempttomisleadyou.

• CoventryAdultEducationServicehasguidelinesontheacceptableuseofcomputers.ThesearebasedontheCityCouncil’spolicy.Theseareveryimportantforyourownandotherpeople’ssafetyandsecurity.Itisessentialthatyoureadourguidelinesonacceptableuseofcomputersbeforeyouuseacomputeronyourcourse.Youcanaskyourtutorformoreinformation,

orfindtheseguidelinesonCoventryAdultEducationService’svirtuallearningenvironment,Moodle.

• Ifyouthinkyouarebeinggroomedorbulliedonlineordrawnintoanyactivitiesthatmightbeillegal(orifyouthinkthisishappeningtosomeoneyouknow),tellyourtutororamanagerinCoventryAdultEducationServiceimmediately.

• Ifyouareunhappyorconcernedaboutanything,pleasereportittoyourtutororamemberofstaffatthecentrewhereyouattendyourcourse.

• Remember,potentialemployersmaysearchforinformationaboutyouonsocialnetworkingsiteswhiletheyareconsideringtheirrecruitmentdecisions.

Your safety

• followhealthandsafetyproceduresandactinasafeway

• followinstructionsandusetoolsandequipmentsafely

• tellamemberofstaffaboutanythingyouthinkmaybeunsafe

• reportanyaccident,incidentornearmisstoyourtutororanothermemberofstaff

• talktoamemberofstaffstraightawayifyouthinkyoumightneedhelptoleavethebuildinginanemergency,sothatapersonalemergencyplancanbeagreedatthestartofyourcourse

We ask you to:

Your tutor will explain our health and safety procedures to you in your first lesson

When you hear an alarm:• leavethebuildingwithyourtutorbythe

nearestroute(therouteshouldbeondisplayintheareainwhichyouarelearning)

• donotstaytocollectpersonalitems

Oncethegroupisoutsidethebuilding,yourtutorwillchecktheregisterandreporttotheauthorisedpersononsitethateveryonehasleftthebuilding

Youshouldstayoutsideuntilyourtutortellsyouthatyoucanreturntothebuilding.

Weprovidefirstaidkitsatourvenues.Yourtutorcantellyouifthereisafirstaideronsite,andhowtocontactthem.Ifthereisnofirstaideronsite,thetutorwilldial999ifnecessary.Ifyouhaveanaccidentonsite,youoryourtutorwillneedtofillinanaccidentform.

If you have any questions or concerns – please speak to your tutor.

www.coventry.gov.uk

First Aid

Feeling safe

• makesurethatyouaresafeinyourclassandatthecentrewhereyoulearn

• respondtoanyconcernsyouhaveaboutsafety

• recordandfollowupaccidents,incidentsornearmisses

We will:

All staff and volunteers in Coventry Adult Education Service take your safety and welfare very seriously

We ask you to:• actinasafeway

• beawareofthehealthandsafetyofyourselfandothers

• tellamemberofstaffaboutanythingyouthinkmaybeunsafe

• followhealthandsafetyprocedures

• followinstructionsandusetoolsandequipmentsafety

• reportanyaccident,incidentornearmisstoyourtutororanothermemberofstaff

Be safe:Yoursafetyisveryimportant.Youarenotsafeifyouarebeing:

• harmedorabused

• harassed,bulliedorexploited

• groomed

• subjectedtoradicalorextremistviews

• drawnintoextremismorterrorism

Ifanyofthesethingsarehappeningtoyou-orsomeoneyouknow-onyourcourse,athomeorinthecommunity,pleasespeaktoyourtutororamanagerintheCoventryAdultEducationService.Wewilllistenandfollowprocedurestosupportyou.

Inanemergency,call999.

Ifyouareworriedthatsomeoneyouknowisbeingharmedorneglected,youcanfindmoreinformationonwww.coventry.gov.uk/safeguarding

If you have any questions or concerns – please speak to your tutor.

www.coventry.gov.uk

• Democracy

• The rule of law

• Individual liberty

• Mutual respect and tolerance

We believe

in...

Coventry Adult Education Service promotes British values

• Democracy means “rule by the people”

• Our opinions count

• Everyone has the right to vote

• Laws and important decisions are made by elected representatives

Democracy

What this means:

Coventry Adult Education Service promotes British values

• Our laws protect all citizens

• No one is above the law

• We are all innocent until proven guilty

The rule of law

What this means:

Coventry Adult Education Service promotes British values

• We have the freedom to say what we think

• We are free to make choices, so long as we don’t cause harm

• No one should force you to act against your will

What this means:

Coventry Adult Education Service promotes British values

Individual

liberty

• Respect is shown to all cultures and backgrounds

• No one can be discriminated against because of age, disability, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief

• We show tolerance for all religions and beliefs

What this means:

Coventry Adult Education Service promotes British values

Mutual

respect and

tolerance

Safer Learning Extra support

Do you need extra help on your course with maths, spelling, reading, writing or taking notes?

If you have a disability, learning difficulty, or hearing or sight impairment, do you need:

• individualhelp?

• differentteachingmaterials?

• learningaids?

Differentkindsofsupportcanhelpyoutotakepartandachieveinyourcourse.Tofindoutmore,pleaseaskyourtutororyourcourseorganiser.

Help with costs Discretionary Learner Support fund Therearelimitedfundstohelplearnersonsomecourseswhoarehavingfinancialdifficulties.YoumightbeabletoapplytotheDiscretionaryLearnerSupportfundforhelpwithcoursefees,examinationandaccreditationfees,andtravel.ThemoneyisprovidedbytheEducationandSkillsFundingAgency.Youcangetaleafletonthefundfromyourlocalcentre,oryoucanphone02476975200.

If you have any questions or concerns – please speak to your tutor.

www.coventry.gov.uk

Safer Learning Childcare

Crèches offer:• highqualitychildcareforchildrenagedsixweeksto

fouryears

• funforchildreninasafeplace

• friendly,trainedexperiencedstaff

Your child’s attendance at crècheIfalearner’schilddoesnotusetheircrècheplaceforthreeweeksinarow,theymaylosetheplacebecausethereareoftenotherlearnerswaitingforcrècheplacesfortheirchildren.Iftherearenotenoughchildrenusing

If you have any questions or concerns – please speak to your tutor.

www.coventry.gov.uk

We provide crèches for many of our daytime courses

acrèche,wemayhavetoclosethecrèchethatsupportsyourcourseandyouwillneedtomakeyourownarrangementsforchildcare.

Ourcrèchesarenotthesameasfulldaycare.Parentsmustnotleavethesite,evenforafewminutes,whiletheirchildisinthecrèche,asthisisagainstOfstedrules.

Wegiveaparent’sbooklettoeveryparentwhosechildusesacrèche.Pleasereadthiscarefully.

Fullcrechepoliciesaredisplayedinthecrecheorareavailableonrequest,oryoucanaskforacopy.

Safer Learning Skills for life

We provide free*courses and support across Coventry, to help you to:

• speakconfidently

• workwithnumbers

• takeandmakenotes

• fillinformsandwriteletters

• spellandusepunctuationcorrectly

• readconfidently

• presentyourcoursework

• supportyourchildren

• learnaboutlivinginBritain

• getaqualificationinEnglish,mathsorESOL.

WealsoofferBraille,andspecialistEnglishandmaths

classesforblindandvisuallyimpairedlearners.

For more information speak to your tutor or phone:

02476972510/1915forESOL

02476972524forEnglish

02476972523formaths

02476972506forBrailleandspecialistEnglishandmathsclasses

*SomeESOLlearnersmayneedtopayfortheircourse

If you have any questions or concerns – please speak to your tutor.

www.coventry.gov.uk

We can help you with English, Braille, maths and English for speakers of other languages (ESOL)

Celebrate diversityWe will provide learning that celebrates our diverse society

Coventry City Council’s Adult Education Service offers a wide range of exciting courses in venues across the city. For more information visit our website at www.coventry.gov.uk/adulted or contact us by telephone on 024 7697 5200.

Safer Learning Comments and Suggestions

What has worked well for you? How do you think we could improve our service?

If you have comments and suggestions, please:

• tellyourtutororthecourseorganiser

• emailusatfeedback@covaded.org

If you are not happy with your course, please:

• tellyourtutororthecourseorganiser

• emailusatfeedback@covaded.oror

• phoneCoventryAdultEducationServiceon02476975200

If the problem is still not sorted out, you can use Coventry City Council’s comments, compliments and complaints procedure by doing one of the following:

• Phone:02476834333fromamobile,0800269851freefromaBTlandline

• Email:coventrydirect@coventry.gov.uk

• Visitourwebsite:www.coventry.gov.uk/form_speakup

• Visitusat:CustomerServices,BroadgateHouse,Coventry,CV11FS

If you have any questions or concerns – please speak to your tutor.

www.coventry.gov.uk

Let us know what you think! We are keen to hear what you think about your experience as an adult learner

Safer Learning Privacy and fair processing notices

Thepersonalinformationyougiveusisusedtoprovidethe

bestserviceforourlearnersandtoprovidefairaccessto

educationforall.Yourpersonalinformationissharedwiththe

DepartmentforEducation(DfE)includingtheEducationand

SkillsFundingAgency.Theinformationyouprovidemayalso

besharedwithotherorganisationsthatarecontractedtogive

aserviceonourbehalf.Alistoforganisationswhatweshare

datawithcanbefoundontheAdultEducationPrivacyNotice

atwww.coventry.gov.uk/adulted

Attheendofyourprogrammeoflearningyoumaybe

contactedtoestablishwhetheryouhavegainedemployment,

goneintofurtherorhighereducationorgoneintotraining.

Wewillonlykeepyourinformationforaslongasrequired

bylaworbyourcontractofservice.Thetimekeptcanbe

differentdependingontheprogrammeyouareon.Pleasesee

thePrivacyNoticeforfurtherdetails.

If you have any questions or concerns – please speak to your tutor.

www.coventry.gov.uk

How we use your personal information

You have the right to:1.Askforanyinformationthatwehold

2.Withdraworchangeconsentinsomecases

3.Askustolimitthewayweuseyourpersonalinformation

4.Questiondecisionsmadeaboutyoubycomputer

5. ComplaintotheInformationCommissioner’sOffice

6.HaveyourdatatransferredtoanotherAuthority

ToexerciseanyoftheserightspleasecontacttheManagement

InformationServicesTeamatBSCAqua-Southfields@coventry.gov.uk.

Furtherinformationabouttheuseandaccesstoyourpersonaldatacanbe

foundofthePrivacyNoticeatwww.coventry.gov.uk/adulted.Thisshould

bereadinconjunctionwiththemainCoventryCityCouncilPrivacyNotice.

European Social Fund

Thisactivityispart-financedbytheEuropeanUnionthroughthe

EuropeanSocialFund(ESF).ESFsupportsactivitiestoextendemployment

opportunitiesanddevelopaskilledworkforce.

Coventry City Council’s Adult Education Service offers a wide range of exciting courses in venues across the city. For more information visit our website at www.coventry.gov.uk/adulted or contact us by telephone on 024 7697 5200.

Accounting and business

Art and Photography

Childcare Counselling and Personal

Development

Crafts and Textiles

Creative Writing Dance

ESOL English Family Learning First Aid Fitness Floristry History

ICT Languages Maths Music Supporting Teaching