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8/9/2019 Courtesy MBA 2012
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COURTESY
PRESENTED TO:
Mohammad Asif Khan
PRESENTED BY:
Rabeeka Khan Ali 15101
Sehrish Ismaeel 15098
Shazia Akram 15088
Hamid shamshad 15091
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Courtes! Definition
"olite #eha$ior%
A "olite &esture or Remarks
Colle'e of #usiness Mana'ement
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( C)s *f Communi+ation
HIS,*R-!.on Ranle/ a ournalism rofessor at the
2ni$ersit of Missouri3Columbia S+hool of
4ournalism in$ented the Se$en Cs%
Se$en C)s of Communi+ation means to 6rite or +omose+orre+t or effe+ti$e messa'es b alin' some +ertainrules or rin+iles%
Colle'e of #usiness Mana'ement
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Courtes!
Ho6 to be +ourteous 6hen ou are 6ritin' a business
letter7
Colle'e of #usiness Mana'ement
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Courtes!
hat makes 'ood +ustomer ser$i+e skills7
1% Attitude% Kno6led'e
:% Rese+t
Colle'e of #usiness Mana'ement
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Courtes!
Courtes is imortant in business or ;not) 6hat do outhink if ou sa ;es) so ho6 +an 6e al7
Colle'e of #usiness Mana'ement
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Courtes!
Amon' the
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Courtes!
Colle'e of #usiness Mana'ement
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=uotes!
A tree is kno6n b its fruits/ a man is b his deeds% A
'ood deed is ne$er lost/ he 6ho so6s +ourtes reas
friendshi/ and he 6ho lants kindness 'athers lo$e%
- Saint Basil
Colle'e of #usiness Mana'ement
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=uotes!
A 'ood 6ord is an eas obli'ation/ but not to seak ill/
re
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=uotes!
Courtes is the one +oin ou +an ne$er ha$e too mu+h of or be stin' 6ith%
4ohn anamaker
Colle'e of #usiness Mana'ement
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Thoughtfulness and Appreciationriters 6ho send +ordial/ +ourteous messa'es of deser$ed
+on'ratulations and are+iation >to a erson inside ? outside@ hel to build
'ood6ill% ,he $alue of 'ood6ill or ubli+ esteem for the firm ma be 6orth
thousands of dollars%
Tactless Blunt !ore TactfulStuid letter I +an)t understand I should understand it/ as there is no
+onfusin' 6ord in this letter/ +ould oulease eBlain it on+e a'ain %%7
Its our fault/ ou did not roerlread m latest AD
Sometimes m 6ordin' is not re+iselet me tr a'ain
Discourtes" #s$%ourtes"
Colle'e of #usiness Mana'ement
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,en rules of +ommon +ourtes!
Sho6 our rese+t for others in 6ords%
Aolo'ize 6hen ou do somethin' 6ron'%
2se 'ood table manners%
Sho6 rese+t for the roert of others%
Ee$er interrut a +on$ersation%
Colle'e of #usiness Mana'ement
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Contd!
hen ou +han'e our lans/ let others kno6%
Rese+t the needs of others in ubli+%
Rese+t the eole 6ho 6ait on ou%
hen refusin' an in$itation/ be kind%
Al6as be olite to adults/ ese+iall elderl eole and ourtea+hers%
Colle'e of #usiness Mana'ement
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#usiness 'ro6th b +ourtes!
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In +on+lusion !
Imortan+e of +ourtes in business +ommuni+ation andin +ommon life%
Colle'e of #usiness Mana'ement
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Referen+e!
htt!FFsmallbusiness%+hron%+omFimortan+e3+ourtes3business3+ommuni+ation31((%html
htt!FFmarketin'de$iant%+omFbusiness3+ourtesF
htt!F666%6isdom
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Colle'e of #usiness Mana'ement