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BMC DevOps: Overview
AUTO-DOO1-0100Everyone knows that software development entails coding
and testing software, but not everyone is keenly aware of
the capabilities and services required to support those
activities. This is the space known as Development
Operations, or DevOps.
With all the new technologies and methodologies we have
today (such as Virtualization in the Cloud and Agile
programming), it has become even more important to
provide a strong, stable foundation of capabilities and
services to support the development e...
Duration: 2 day(s)
BMC Release Process Management 2.5: Foundation
AUTO-RPMF-0250Everyone knows that software development entails coding
and testing software, but not everyone is keenly aware of
the capabilities and services required to support those
activities. This is the space known as Development
Operations, or DevOps, and the BMC Release Process
Management (BRPM) tool provides strong capabilities and
support for this space.
This course is the introductory course for DevOps and BMC
Release Process Management (BRPM). It is designed to
provide an overview of the roles, c...
Duration: 5 day(s)
Published: 11-Mar-13 Page 2 of 79
AO
BMC Atrium Orchestrator 7.5: Foundation - Part 1 (WBT)
RSMG-AOF1-0750This online course introduces students to the potential power
of automating business processes with BMC Atrium
Orchestrator 7.5. The primary focus of the course provides
students with a basic foundation of the architecture,
concepts, and terminology of BMC Atrium Orchestrator. The
course is a prerequisite to the BMC Atrium Orchestrator 7.5:
Foundation – Part 2 course.
Duration: 2 hour(s)
BMC Atrium Orchestrator 7.5: Foundation - Part 2
RSMG-AOF2-0750This five-day hands-on workshop guides learners as they
discover and cultivate the skills necessary to establish and
maintain basic BMC Atrium Orchestrator processes. The
course creates an environment in which learners can install,
build, and test the BMC Atrium Orchestrator infrastructure.
Participants in this course must be active learners. This class
does not include lengthy lectures or a step-by-step student
guide. Instead, learners are presented with real-world tasks
and the information and...
Duration: 5 day(s)
BMC Atrium Orchestrator 7.6: Foundation - Part 2
RSMG-AOF2-0760This five-day hands-on workshop guides learners as they
discover and cultivate the skills necessary to establish and
maintain basic BMC Atrium Orchestrator processes. The
course creates an environment in which learners can install,
build, and test the BMC Atrium Orchestrator infrastructure.
Participants in this course must be active learners. This class
does not include lengthy lectures or a step-by-step student
guide. Instead, learners are presented with real-world tasks
and the information and...
Duration: 5 day(s)
Date Location Open Seats Modality
5 Instructor-Led Online 11-Mar-13 BMC - Online - EMEA
8 Instructor-Led Online 11-Mar-13 BMC - Online - Americas
7 Instructor-Led Online 15-Apr-13 BMC - Online - Americas
10 Instructor-Led Online 06-May-13 BMC - Online - AP
16 Instructor-Led Classroom 13-May-13 BMC - San Jose, CA
Published: 11-Mar-13 Page 3 of 79
AO
BMC Atrium Orchestrator 7.6: Foundation - Part 3
RSMG-AOF3-0760This five-day, instructor-led course introduces advanced
topics and features of BMC Atrium Orchestrator. Students
are introduced to core Web Services standards such as
SOAP, WSDL, and HTTP Communication. Use of Extensible
Stylesheet Language in BMC Atrium Orchestrator enables the
student to generate complex and detailed XML documents
within workflows. Students are introduced to the product’s
built-in auditing and metrics collection facilities and how to
instrument individual workflows with Metri...
Duration: 5 day(s)
Date Location Open Seats Modality
7 Instructor-Led Classroom 18-Mar-13 VVL Systems & Consulting - Columbia, MD
9 Instructor-Led Online 22-Apr-13 BMC - Online - EMEA
10 Instructor-Led Online 13-May-13 BMC - Online - AP
11 Instructor-Led Online 20-May-13 BMC - Online - Americas
Published: 11-Mar-13 Page 4 of 79
BCO
BMC Capacity Optimization 4.0: Administering
IFMG-COA1-0400This five-day course combines classroom instruction with
laboratory exercises to guide
learners through the basic concepts of BMC Capacity
Optimization. Learns will develop
skills in product installation, administration, configuration,
open ETL integrations,
reporting, modeling, Dashboards, and custom ETLs.
The course creates an environment where learners can
install and configure
BMC Capacity Optimization to perform capacity analyses.
Hands-on labs complement
classroom instruction and d...
Duration: 5 day(s)
BMC Capacity Optimization 9.0: Administering
ASSR-COA1-0900This five-day course combines classroom instruction with
laboratory exercises to guide learners through the basic
concepts of BMC Capacity Optimization. Learners will develop
skills in: product installation, administration, configuration,
open ETL integrations, reporting, modeling, dashboards, and
custom ETLs.
The course creates an environment where learners can
install and configure BMC Capacity Optimization to perform
capacity analyses. Hands-on labs complement classroom
instruction and deve...
Duration: 5 day(s)
Date Location Open Seats Modality
1 Instructor-Led Online 25-Mar-13 BMC - Online - Americas
10 Instructor-Led Online 13-May-13 BMC - Online - EMEA
11 Instructor-Led Online 13-May-13 BMC - Online - Americas
10 Instructor-Led Online 27-May-13 BMC - Online - AP
Published: 11-Mar-13 Page 5 of 79
BCO
BMC Capacity Optimization 9.0: Overview (WBT)
ASSR-COOV-0900The BMC Capacity Optimization 9.0: Overview course
familiarizes learners with the purpose, features, and
functionality of BMC Capacity Optimization 9.0.
This interactive Web-based training includes interactions and
simulations that reinforce the learning experience.
Duration: 2 hour(s)
Published: 11-Mar-13 Page 6 of 79
BDA
BMC Database Automation 8.2: Using (WBT)
AUTO-DBAU-0820In this online course, students are introduced to the features
and functionality of
BMC Database Automation 8.2. Students learn how to
perform various tasks as an
Operator or end user.
Duration: 4 hour(s)
Published: 11-Mar-13 Page 7 of 79
BMM
BMC Middleware Automation 8.1: Fundamentals (WBT)
AUTO-BMAF-0810This two-hour online course guides learners through the
basic concepts and use of
BMC Middleware Automation. Students will develop skills in
taking application server snapshots, creating and packaging
application server configurations, generalizing configurations
through tokens, and using the product command line
interface.
Duration: 2 hour(s)
BMC Middleware Monitoring 6.0: Performance and Availability
(WBT)
ASSR-MMPA-0600This online course presents an in-depth review of
performance and availability monitoring using
BMC Middleware Monitoring. This class will prepare the
student to tailor BMC Middleware Monitoring to their own
middleware messaging environment. Students will learn how
to install and set up event alerts, develop custom displays
for object monitoring, capture historical data, develop
custom charts and reports, and secure their environment.
Duration: 5 hour(s)
Published: 11-Mar-13 Page 8 of 79
BPA
BMC Performance Assurance (MS Windows Console)
IFMG-PPAW-0740This is an introductory course designed to teach basic
concepts and familiarize the student with the functionality of
the product, using the Windows version of the BMC
Performance Assurance console. The course offers detailed
lectures, demonstrations, and hands-on labs to help you
quickly gain a working knowledge of each component of the
BMC Performance Assurance suite of tools for distributed
systems.
Topics include metric collection and analysis, workload
characterization, report and graph a...
Duration: 4 day(s)
Date Location Open Seats Modality
11 Instructor-Led Online 28-May-13 BMC - Online - Americas
BMC Performance Assurance: Advanced
IFMG-PPAA-0740This course focuses on the use of Analyze and Predict to
develop models of your environment that you can use to
predict the behavior of systems under different conditions,
such as increased workloads, system upgrades, or
consolidating servers. Completion of either of the below
courses is required.
Duration: 4 day(s)
Published: 11-Mar-13 Page 9 of 79
BSA
BladeLogic Client Automation (BCA)
BELM-BLFD-BCAThis five day, instructor-led, remote training course gives
administrative and support staff the tools needed to
maximize an investment in BMC’s Client Automation
products, and provide a platform for on-going learning. All
materials are updated for BCA version 8.2, and the course
includes a brief introduction to OS management, migration
and personal back-up with Matrix42 Workplace Automation.
Expert instructors will teach students how to properly
configure, administer, and troubleshoot BCA, wi...
Duration: 5 day(s)
Date Location Open Seats Modality
12 Instructor-Led Online 29-Apr-13 BMC - Online - Americas
BMC Atrium Discovery and Dependency Mapping 8.1:
Administering - Part 1
RSMG-ADA1-0800This course provides an understanding of the key concepts
and core functionality of BMC Atrium Discovery and
Dependency Mapping (BMC Atrium Discovery) version 8.0.
On completion of the course, participants will be able to
install and deploy BMC Atrium Discovery 8.0 for data center
baseline projects.
Duration: 3 day(s)
BMC Atrium Discovery and Dependency Mapping 8.1:
Administering - Part 2
RSMG-ADA2-0800This course enables participants to extend and maintain a
BMC Atrium Discovery and Dependency Mapping (BMC
Atrium Discovery) deployment beyond the initial baseline. Duration: 2 day(s)
Published: 11-Mar-13 Page 10 of 79
BSA
BMC Atrium Discovery and Dependency Mapping 8.1:
Administering - Part 3
RSMG-ADA3-0800This course enables participants to extend discovery using
the product's Pattern Language to discover and model
complex custom software and business applications. Duration: 3 day(s)
BMC Atrium Discovery and Dependency Mapping 8.2:
Administering - Part 1
RSMG-ADA1-0820This course provides information on the key concepts and
core functionality of
BMC Atrium Discovery and Dependency Mapping version 8.2,
including improvements and
newly added features. The course also provides information
on the architecture, the
functionalities, utilities, configurations, and troubleshooting
tips for effective deployment. On completion of the course,
participants will be able to configure and optimally use BMC
Atrium Discovery.
Duration: 4 day(s)
BMC Atrium Discovery and Dependency Mapping 8.2:
Administering - Part 2
RSMG-ADA2-0820This course enables participants to extend and maintain a
BMC Atrium Discovery and
Dependency Mapping (BMC Atrium Discovery) deployment
beyond the initial baseline.
This course also enables participants to extend discovery
using the product’s Pattern
Language to discover and model complex custom software
and business applications.
Duration: 4 day(s)
Published: 11-Mar-13 Page 11 of 79
BSA
BMC Atrium Discovery and Dependency Mapping 8.3:
Administering
AUTO-ADA1-0830This course provides information on the key concepts and
core functionality of
BMC Atrium Discovery and Dependency Mapping version 8.3,
including improvements and newly added features. The
course also provides information on the architecture, the
functionalities, utilities, configurations, and troubleshooting
tips for effective deployment. In addition, this course
includes information on improvements and new features in
BMC Atrium Discovery. On completion of the course,
participants will be ab...
Duration: 4 day(s)
Date Location Open Seats Modality
2 Instructor-Led Online 18-Mar-13 BMC - Online - Americas
2 Instructor-Led Online 25-Mar-13 BMC - Online - AP
10 Instructor-Led Online 01-Apr-13 BMC - Online - Americas
11 Instructor-Led Online 22-Apr-13 BMC - Online - Americas
9 Instructor-Led Classroom 29-Apr-13 BMC - Egham, UK
16 Instructor-Led Classroom 06-May-13 BMC - Houston, TX
10 Instructor-Led Online 13-May-13 BMC - Online - AP
10 Instructor-Led Online 28-May-13 BMC - Online - EMEA
12 Instructor-Led Online 03-Jun-13 BMC - Online - Americas
Published: 11-Mar-13 Page 12 of 79
BSA
BMC Atrium Discovery and Dependency Mapping 8.3: Creating
Patterns
AUTO-DMCP-0830This course enables participants to extend and maintain a
BMC Atrium Discovery and Dependency Mapping (BMC
Atrium Discovery) deployment beyond the initial baseline.
This course also enables participants to extend discovery
using the product’s Collaborative Application Mapping feature
and The Pattern Language (TPL) to discover and model the
complex custom software and business applications.
IMPORTANT:
Included in this course is the examination for BMC
Accredited Administrator: BMC Atrium Disco...
Duration: 4 day(s)
Date Location Open Seats Modality
2 Instructor-Led Online 25-Mar-13 BMC - Online - Americas
5 Instructor-Led Online 25-Mar-13 BMC - Online - EMEA
10 Instructor-Led Classroom 08-Apr-13 BMC - Sydney, AU
10 Instructor-Led Online 08-Apr-13 BMC - Online - Americas
12 Instructor-Led Classroom 29-Apr-13 BMC - Melbourne, AU
10 Instructor-Led Classroom 07-May-13 BMC - Egham, UK
10 Instructor-Led Online 20-May-13 BMC - Online - AP
16 Instructor-Led Classroom 21-May-13 BMC - Houston, TX
10 Instructor-Led Online 03-Jun-13 BMC - Online - EMEA
12 Instructor-Led Online 10-Jun-13 BMC - Online - Americas
BMC Atrium Discovery and Dependency Mapping 8.3: What's New
(WBT)
AUTO-DMWN-0830In this online course, participants learn about the new
features and improvements made to
version 8.3 of the BMC Atrium Discovery and Dependency
Mapping product.
The training includes a demonstration of the new
Collaborative Application Mapping (CAM) feature introduced
in this product release.
Duration: 2 hour(s)
Published: 11-Mar-13 Page 13 of 79
BSA
BMC BladeLogic 7.5: Foundation - Part 1 (WBT)
RSMG-BLIW-0750The BMC BladeLogic 7.5: Foundation – Part 1 online course
introduces students to the core components that comprise
the BMC BladeLogic environment and the user interface used
to provide end-user functionality. Through examples,
students learn about key benefits and features of the
BladeLogic 7.5 suite. Students are also introduced to the
technology and concepts that drive the BMC BladeLogic
solution, including IT Infrastructure Library® (ITIL®) best
practices, and related concepts associated with...
Duration: 4 hour(s)
BMC BladeLogic 7.5: Foundation and Reporting - Part 2
RSMG-BLFD-0750This five day instructor-led course is designed for BMC
BladeLogic administrators and users responsible for
implementing and managing client/server business
applications, ensuring compliance with company or
government policies related to Configuration Management,
and managing content on servers.
Duration: 5 day(s)
BMC BladeLogic Server Automation 8.0: Foundation - Part 1
(WBT)
RSMG-BLIW-0800The BMC BladeLogic Server Automation 8.0: Foundation -
Part 1 online course introduces students to the core
components that comprise the BMC BladeLogic environment
and the user interface used to provide end-user
functionality. Through examples, students learn about key
benefits and features of the BMC BladeLogic Server
Automation Suite. Students are also introduced to the
technology and concepts that drive the BMC BladeLogic
solution, including IT Infrastructure Library® (ITIL®) best
practices, ...
Duration: 4 hour(s)
ITIL® is a Registered Trade Mark of the Cabinet Office
IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office
Published: 11-Mar-13 Page 14 of 79
BSA
BMC BladeLogic Server Automation 8.0: Foundation - Part 2
RSMG-BLFD-0800This course is designed for BMC BladeLogic administrators
and users responsible for implementing and managing
client/server business applications, ensuring compliance with
company or government policies related to Configuration
Management, and managing content on servers.
Participants learn how to automate and simplify server
configuration management tasks with the BMC BladeLogic
Server Automation console. Learners will benefit from
in-depth presentations and demonstrations from expert
instruc...
Duration: 5 day(s)
BMC BladeLogic Server Automation 8.0: What's New (WBT)
RSMG-BLWN-0800BMC BladeLogic 8.0 for Server Automation 8.0: What's New
is a Web-based course designed for BMC BladeLogic
administrators and users that need to have a basic
understanding of the changes that have been incorporated
since the previous release.
Duration: 1 hour(s)
BMC BladeLogic Server Automation 8.1: Foundation - Part 1
(WBT)
RSMG-BLIW-0810The BMC BladeLogic Server Automation 8.1: Foundation –
Part 1 online course introduces students to the core
components that comprise the BMC BladeLogic environment
and the user interface used to provide end-user
functionality. Through examples, students learn about key
benefits and features of the BMC BladeLogic Server
Automation Suite. Students will also learn about the
architecture of the BMC BladeLogic solution, and concepts
and terminology relating to product functionality.
After completing...
Duration: 3 hour(s)
Published: 11-Mar-13 Page 15 of 79
BSA
BMC BladeLogic Server Automation 8.1: Foundation - Part 2
AUTO-BLF2-0810This course is designed for BMC BladeLogic administrators
and users responsible for implementing and managing
client/server business applications, ensuring compliance with
company or government policies related to Configuration
Management, and managing contention servers.
Participants learn how to automate and simplify server
configuration management tasks with the BMC BladeLogic
Server Automation console. Learners will benefit from
in-depth presentations and demonstrations from expert
instruc...
Duration: 5 day(s)
BMC BladeLogic Server Automation 8.1: Foundation - Part 3
AUTO-BLF3-0810This course is designed for administrators responsible for
administering and maintaining the BMC BladeLogic Server
Automation environment.
Students will learn how to plan and scale a BMC BladeLogic
Server Automation environment using best practice
techniques; plan and apply best practice techniques to
security and access management; perform application
release management; configure a PXE-based provisioning
solution using BMC BladeLogic Server Automation; use NSH
scripts and the BladeLogic Comm...
Duration: 5 day(s)
Date Location Open Seats Modality
12 Instructor-Led Classroom 03-Jun-13 Materna - Dortmund, DE
BMC BladeLogic Server Automation 8.1: What's New (WBT)
RSMG-BLWN-0810BMC BladeLogic Server Automation 8.1: What’s New is a
Web-based course designed for BMC BladeLogic
administrators and users that need to have a basic
understanding of the changes that have been incorporated
since the previous release.
Duration: 2 hour(s)
Published: 11-Mar-13 Page 16 of 79
BSA
BMC Certified Professional: BMC Server Automation 8.1 Online
Assessment
AUTO-CERT-SA81-PAThe BMC Certified Professional: BMC Server Automation 8.1
Online Assessment is a prerequisite to taking the BMC
Certified Professional: BMC Server Automation 8.1 Practical
Exam, and is the first step to obtaining BMC Certified
Professional for BMC Server Automation certification. The
certification online assessment ensures that participants
have the knowledge necessary to attend the practical exam.
Duration: 2 hour(s)
BMC Certified Professional: BMC Server Automation 8.1 Practical
Exam
AUTO-CERT-SA81-PPCompanies implementing BMC Server Automation realize full
value only when their solution is effectively implemented. To
ensure implementations are performed to best practice
standards, BMC Software maintains a technical certification
program.
The BMC Certified Professional for BMC Server Automation
practical exam will validate the technical competencies and
expertise needed to deploy and configure BMC Server
Automation (BSA) along with the associated reporting
module,
BMC Decision Support for...
Duration: 5 day(s)
Date Location Open Seats Modality
16 Instructor-Led Classroom 01-Apr-13 BMC - McLean, VA
10 Instructor-Led Classroom 22-Apr-13 BMC - Pune, IN
8 Instructor-Led Classroom 22-Apr-13 BMC - Egham, UK
8 Instructor-Led Classroom 29-Apr-13 BMC - Houston, TX
10 Instructor-Led Classroom 03-Jun-13 BMC - Pune, IN
16 Instructor-Led Classroom 03-Jun-13 BMC - San Jose, CA
Published: 11-Mar-13 Page 17 of 79
BSA
BMC Server Automation 8.2: Foundation - Part 1 (WBT)
AUTO-SAF1-0820The BMC Server Automation 8.2: Foundation – Part 1 online
course introduces students to the core components that
comprise the BMC Server Automation environment and the
user interface used to provide end-user functionality.
Through examples, students learn about key benefits and
features of the BMC Server Automation Suite. Students will
also learn about the architecture of the BMC Server
Automation solution, and concepts and terminology related
to product functionality.
After completing the cou...
Duration: 3 hour(s)
BMC Server Automation 8.2: Foundation - Part 2
AUTO-SAF2-0820This course is designed for BMC Server Automation
administrators and users responsible for implementing and
managing client/server business applications, ensuring
compliance with company or government policies related to
Configuration Management, and managing contention
servers.
Participants learn how to automate and simplify server
configuration management tasks with the BMC Server
Automation console. Learners will benefit from in-depth
presentations and demonstrations from expert instructors...
Duration: 5 day(s)
Date Location Open Seats Modality
6 Instructor-Led Online 11-Mar-13 BMC - Online - Americas
5 Instructor-Led Classroom 18-Mar-13 Materna - Dortmund, DE
1 Instructor-Led Online 18-Mar-13 BMC - Online - AP
10 Instructor-Led Classroom 25-Mar-13 BMC - Paris, FR
10 Instructor-Led Classroom 01-Apr-13 VVL Systems & Consulting - Columbia, MD
9 Instructor-Led Online 08-Apr-13 BMC - Online - EMEA
11 Instructor-Led Classroom 08-Apr-13 Materna - Dortmund, DE
16 Instructor-Led Classroom 15-Apr-13 BMC - Houston, TX
8 Instructor-Led Classroom 22-Apr-13 BMC - Egham, UK
11 Instructor-Led Online 29-Apr-13 BMC - Online - Americas
10 Instructor-Led Online 06-May-13 BMC - Online - AP
12 Instructor-Led Online 13-May-13 BMC - Online - Americas
12 Instructor-Led Online 20-May-13 BMC - Online - Americas
10 Instructor-Led Online 03-Jun-13 BMC - Online - EMEA
10 Instructor-Led Online 10-Jun-13 BMC - Online - AP
Published: 11-Mar-13 Page 18 of 79
BSA
BMC Server Automation 8.2: Foundation - Part 3
AUTO-SAF3-0820This course is designed for administrators responsible for
administering and maintaining the
BMC Server Automation (BSA) environment.
Students will learn how to plan and scale the BSA
environment using best practice techniques; plan and apply
best practice techniques to security and access
management; perform application release management;
configure a PXE-based provisioning solution using BSA; and
use NSH scripts and the BladeLogic Command Line Interface
(BLCLI). Students will also use BSA ...
Duration: 5 day(s)
Date Location Open Seats Modality
5 Instructor-Led Online 18-Mar-13 BMC - Online - Americas
11 Instructor-Led Online 08-Apr-13 BMC - Online - Americas
9 Instructor-Led Online 15-Apr-13 BMC - Online - EMEA
14 Instructor-Led Classroom 22-Apr-13 BMC - Houston, TX
8 Instructor-Led Classroom 29-Apr-13 BMC - Egham, UK
11 Instructor-Led Online 06-May-13 BMC - Online - Americas
10 Instructor-Led Online 13-May-13 BMC - Online - AP
10 Instructor-Led Classroom 20-May-13 VVL Systems & Consulting - Columbia, MD
12 Instructor-Led Online 10-Jun-13 BMC - Online - Americas
10 Instructor-Led Online 10-Jun-13 BMC - Online - EMEA
BMC Server Automation 8.2: What's New (WBT)
AUTO-SAWN-0820The BMC Server Automation 8.2: What’s New online course
is designed for
BMC Server Automation administrators and users that need
to have a basic understanding of the changes incorporated
into the new v8.2 product release.
Note: BMC Server Automation, formerly known as BMC
BladeLogic Server Automation (BBSA), is a part of the BMC
BladeLogic Automation Suite.
Duration: 2 hour(s)
Published: 11-Mar-13 Page 19 of 79
CLOUD
BMC Certified Professional: BMC Cloud Lifecycle Management 2.1
Online Assessment (For Partners Only)
CLDS-CERT-CL21-PAThe BMC Certified Professional: BMC Cloud Lifecycle
Management 2.1 Online Assessment is a prerequisite to
taking the BMC Certified Professional: BMC Cloud Lifecycle
Management 2.1 Practical Exam, and is the first step to
obtaining
BMC Certified Professional for BMC Cloud Lifecycle
Management certification. The certification online
assessment ensures that participants have the knowledge
necessary to attend the practical exam.
NOTE: The BMC Cloud Lifecycle Management certification is
for BMC So...
Duration: 2 hour(s)
BMC Certified Professional: BMC Cloud Lifecycle Management 2.1
Practical Exam
CLDS-CERT-CL21-PPBMC Cloud Lifecycle Management provides the foundation for
a strong,
flexible, and valuable Cloud infrastructure that supports IT
operations and delivers exceptional service quality to the
business. Consultants implementing
BMC Cloud Lifecycle Management realize full value only when
their solution is successfully implemented.
The BMC Certified Professional for BMC Cloud Lifecycle
Management certification will validate the technical
competencies and expertise needed to successfully deploy
a...
Duration: 5 day(s)
Date Location Open Seats Modality
10 Instructor-Led Classroom 08-Apr-13 BMC - Egham, UK
10 Instructor-Led Classroom 15-Apr-13 BMC - Pune, IN
10 Instructor-Led Classroom 20-May-13 BMC - Egham, UK
10 Instructor-Led Classroom 27-May-13 BMC - Pune, IN
Published: 11-Mar-13 Page 20 of 79
CLOUD
BMC Cloud Lifecycle Management 1.0: Executive Summary (WBT)
RSMG-CLEX-0100This online course introduces executives and stakeholders to
the power, ease, and potential cost savings of implementing
an IT infrastructure in the cloud. Participants are introduced
to BMC Cloud Lifecycle Management, a proven suite of tools
implementing Infrastructure as a Service (IaaS). Core
concepts, knowledge, and terminology are discussed with a
special focus on cloud implementation planning, and
financials.
Duration: 2 hour(s)
BMC Cloud Lifecycle Management 1.0: Foundations (WBT)
RSMG-CLF1-0100This online course identifies the potential power of
automating an IT infrastructure with BMC Cloud Lifecycle
Management. The purpose of this course is to introduce IT
administrators and IT architects to the core concepts,
terminology, and considerations required when moving a
datacenter into the cloud.
Duration: 2 hour(s)
BMC Cloud Lifecycle Management 2.x: Foundation (WBT)
CLDS-LMF1-0200This online course introduces executives and stakeholders to
the power, ease, and potential cost savings of implementing
an IT infrastructure in the cloud. Participants are introduced
to BMC Cloud Lifecycle Management, a proven suite of tools
implementing Infrastructure as a Service (IaaS). Core
concepts, knowledge, and terminology are discussed with a
special focus on cloud implementation, planning, and
financials.Preview
Duration: 2 hour(s)
Published: 11-Mar-13 Page 21 of 79
CLOUD
BMC Cloud Lifecycle Management: Administration Boot Camp
CLDS-LABC-0210BMC Cloud Lifecycle Management: Administration Boot Camp
extends on the concepts introduced in BMC Cloud Lifecycle
Management: Foundation. Geared toward “cloud”
administrators, students will learn the planning strategies,
key concepts, configuration steps, and best practices when
implementing BMC Cloud Lifecycle Management. Through a
combination of lecture, discussion, and hands-on exercises,
students learn how to request and configure service offerings
in the Hybrid Cloud Computing Environment.
Duration: 5 day(s)
Date Location Open Seats Modality
12 Instructor-Led Classroom 20-May-13 BMC - Melbourne, AU
BMC Cloud Lifecycle Management: Administration Boot Camp
(Partners Only)
CLDS-LABC-0210PBMC Cloud Lifecycle Management: Administration Boot Camp
extends on the concepts introduced in BMC Cloud Lifecycle
Management 2.1: Foundation. Geared toward “cloud”
administrators, students will learn the planning strategies,
key concepts, configuration steps, and best practices when
implementing BMC Cloud Lifecycle Management. Through a
combination of lecture, discussion, and hands-on exercises,
students learn how to request and configure service offerings
in the Hybrid Cloud Computing Environm...
Duration: 5 day(s)
BMC Cloud Simulation - BMCAir
CLDS-BMCA-0100Many IT organizations are looking to deploy hybrid cloud
computing services to provision hardware and software
resources on-demand, improve resource utilization, and
optimize operational costs. Private, public, or hybrid cloud
environments help organizations rapidly deliver software, IT
platforms, and infrastructure that address changing business
needs without increasing overall IT costs. However, the road
to designing and building a cloud can be complex and
challenging for even the most sophist...
Duration: 5 hour(s)
Published: 11-Mar-13 Page 22 of 79
CLOUD
Cloud and Air Sim Kit
AIR-SIM-KITFor Partners Only - A Simulation Kit must be purchased in
conjunction with the Train-the-Trainer class.
Cloud Computing Foundation (WBT)
CLDS-CCFE-0100The Cloud Computing: Foundation eLearning course is a
10-hour, interactive, online learning experience. The course
provides a balanced curriculum and addresses the business
and technical perspectives of cloud computing. Participants
will learn how to adopt, operate, and govern the cloud. The
course enables participants to successfully complete the
associated Cloud Computing: Foundation eLearning exam.
In addition, this course complements the Virtualization:
Foundation eLearning course, which...
Duration: 10 hour(s)
Train the Trainer - BMC Cloud Simulation - BMCAir
CLDS-TTCS-0100For Partners and employees's only.
This workshop has been designed to train BMC Partners and
employees on how to deliver BMC Cloud Simulation - BMCAir
Workshop. This course includes 3 day hands on learning
activity. Alert: Particpants are required to purchase a two (2)
play license pack as part of this Cloud Simulation BMCAir
course. The cost for the two play license pack is an
additional $5000.00 and will automatically be added to your
registration.
Note: Partner discounts are not applicable.
Duration: 3 day(s)
Published: 11-Mar-13 Page 23 of 79
CLOUD
Virtualization and Cloud Computing Awareness (WBT)
CLDS-VCCF-0100The Virtualization and Cloud Computing Awareness course
provides a 4-hour, interactive,
online learning experience. This self-paced eLearning course
is ideal for those who require
a basic understanding of the virtualization and cloud
computing concepts in a time efficient manner.
The course is designed for learners who need basic,
general-interest awareness — as part of a larger program
initiative — as opposed to the full certification courses,
Cloud Computing: Foundation eLearning and Virtu...
Duration: 4 hour(s)
Virtualization Foundation (WBT)
CLDS-VZFE-0100The Virtualization: Foundation eLearning course is a 10-hour,
interactive, online learning experience. The course provides
a balanced curriculum, addresses the business and technical
perspectives of virtualization, and explains how to adopt,
operate, and govern the cloud. The course enables
participants to successfully complete the associated
Virtualization: Foundation eLearning exam, given at the end
of the course.
In addition, this course complements the Cloud Computing
Foundation eLearnin...
Duration: 10 hour(s)
Published: 11-Mar-13 Page 24 of 79
CONTROL M
BMC Batch Impact Manager (WBT)
AUTO-BIMM-0100The BMC Batch Impact Manager online course provides BMC
Control-M administrators and schedulers with the concepts
and knowledge required to install, configure, and start using
BMC Batch Impact Manager (BIM) to define, monitor, and
manage BIM services in the
Control-M/Enterprise Manager active environment.
BIM allows users to define BIM services, which consists of a
series of related jobs that are followed by a special type of
job known as a Control-M BIM job. Each Control-M BIM job
provides...
Duration: 1 hour(s)
BMC Control-M 6.4: What's New (WBT)
CTRL-CMWN-0640The BMC Control-M 6.4: What's New online course is
designed to introduce Control-M users and administrators to
the new features of the Control-M product line that enhance
security, extend auditing capabilities, lower the cost of
maintaining the batch scheduling environment, reduce
deployment time, provide new functionality in the user
interfaces, and extend product administration capabilities.
After completing the course, students will be able to describe
the most significant enhancements to th...
Duration: 1 hour(s)
BMC Control-M Business Process Integration Suite (WBT)
AUTO-MBPI-0100The BMC Control-M Business Process Integration Suite online
course provides BMC Control-M
administrators and schedulers with the concepts and
knowledge required to configure,
perform account setup, and start using each of the five
modules of the BMC Control-M Business
Process Integration Suite. These modules are:
BMC Control-M/CM for Java
BMC Control-M/CM for Messaging
BMC Control-M/CM for Web Services
Messaging Interface to Control-M
Web Services Interface to Control-M
The BMC Control-...
Duration: 1 hour(s)
Published: 11-Mar-13 Page 25 of 79
CONTROL M
BMC Control-M For Advanced File Transfer (WBT)
AUTO-MAFT-0100The BMC Control-M for Advanced File Transfer online course
provides BMC Control-M administrators and schedulers with
the concepts and knowledge required to install, configure,
perform account setup, and start using BMC Control-M for
Advanced File Transfer in jobs that schedule the
management and movement of files using FTP and SFTP
protocols. BMC Control-M for Advanced File Transfer is an
FTP/SFTP client that allows you to watch and transfer files
from a local host to a remote host, from a remot...
Duration: 1 hour(s)
BMC Control-M For Cloud (WBT)
AUTO-MCLD-0100The BMC Control-M for Cloud online course provides BMC
Control-M administrators and schedulers
with the concepts and knowledge required to install,
configure, perform account setup, and start
using BMC Control-M for Cloud in jobs that automate tasks
for VMware, BMC BladeLogic, and
Amazon EC2 environments.
BMC Control-M for Cloud is an optional add-on to the BMC
Control-M solution, enabling you to
automate the process of allocating and dynamically changing
resources for virtual machines.
Duration: 1 hour(s)
BMC Control-M For Databases (WBT)
AUTO-MCMD-0100The BMC Control-M for Databases online course provides
BMC Control-M administrators and
schedulers with the concepts and knowledge required to
install, configure, perform account setup,
and start using BMC Control-M for Databases to define jobs
that automate database tasks.
BMC Control-M for Databases is a control module that
enables you to:
Connect to supported databases from a single computer with
a secure login
Define and monitor stored procedure, SQL script, SQL Server
Integration Servi...
Duration: 1 hour(s)
Published: 11-Mar-13 Page 26 of 79
CONTROL M
BMC Control-M for Distributed Systems 6.4: Certification Boot
Camp
CTRL-MDSB-0640This is a high-intensity immersion course designed to
prepare students to take the BMC Certified Administrator:
BMC Control-M for Distributed Systems 6.4 test. The class
days will be long (between 9 and 11 hours a day) and will
include additional reading assignments each evening. This
class covers topics from the BMC Control-M/Enterprise
Manager 6.4: Scheduling – Part 2, BMC Control-M/Enterprise
Manager 6.4: Scheduling – Part 3, and the BMC
Control-M/Enterprise Manager 6.4: Administering classes...
Duration: 5 day(s)
BMC Control-M For Informatica (WBT)
AUTO-MINF-0100The BMC Control-M for Informatica online course provides
BMC Control-M administrators and
schedulers with the concepts and knowledge required to
install, configure, perform account setup,
and start using BMC Control-M for Informatica in jobs that
control and monitor Informatica Power
Center workflows within Control-M.
Duration: 1 hour(s)
BMC Control-M For Peoplesoft (WBT)
AUTO-MOPS-0100The BMC Control-M for PeopleSoft online course provides
BMC Control-M administrators and
schedulers with the concepts and knowledge required to
install, configure, perform account setup,
and start using BMC Control-M for PeopleSoft in jobs that
extend the capabilities of the PeopleSoft
platform. BMC Control-M for PeopleSoft enables you to:
» Define scheduling criteria for existing PeopleSoft jobs and
processes of any type using
BMC Control-M/Enterprise Manager
» Use job processing definiti...
Duration: 1 hour(s)
Published: 11-Mar-13 Page 27 of 79
CONTROL M
BMC Control-M For SAP (WBT)
AUTO-MSAP-0100The BMC Control-M for SAP online course provides BMC
Control-M administrators and schedulers
with the concepts and knowledge required to install,
configure, perform account setup, and start
using BMC Control-M for SAP in jobs that schedule various
SAP tasks.
BMC Control-M for SAP provides a complete SAP-certified
interface for specific SAP environments.
The BMC Control-M for SAP user interface incorporates SAP
native terminology, and provides a
look and feel that is similar to SAP consoles.
Duration: 1 hour(s)
BMC Control-M For SAP Business Objects (WBT)
AUTO-MSBO-0100The BMC Control-M for SAP Business Objects online course
provides BMC Control-M administrators
and schedulers with the concepts and knowledge required to
install, configure, perform account
setup, and start using BMC Control-M for SAP Business
Objects in jobs that generate SAP Business
Objects reports.
Control-M for SAP Business Objects is a control module that
enables you to automate SAP Business
Objects report generation for Crystal reports, Web
Intelligence reports, Desktop Intelligence
...
Duration: 1 hour(s)
BMC Control-M Option For Oracle Applications (WBT)
AUTO-MOOA-0100The BMC Control-M Option for Oracle Applications online
course provides BMC Control-M
administrators and schedulers with the concepts and
knowledge required to install, configure,
perform account setup, and start using BMC Control-M
Option for Oracle Applications in jobs that
schedule Oracle E-Business Suite tasks.
BMC Control-M Option for Oracle Applications allows you to:
» Integrate Oracle Applications with other systems
» Enhance E-Business Suite scheduling capabilities
» Reduce error...
Duration: 1 hour(s)
Published: 11-Mar-13 Page 28 of 79
CONTROL M
BMC Control-M Self Service (WBT)
AUTO-MSLS-0100The BMC Control-M Self Service online course provides BMC
Control-M administrators and
schedulers with the concepts and knowledge required to
install, configure, and start using
BMC Control-M Self Service to monitor and manage the
Control-M/Enterprise Manager active
environment.
BMC Control-M Self Service is a web-based application that
allows users to view services, which are
containers of jobs, and analyze problematic services. After
identifying problems, users can resolve
them by perfor...
Duration: 1 hour(s)
BMC Control-M Workload Automation 8.0: What’s New (WBT)
AUTO-WAWN-0800This course familiarizes Control-M operators, schedulers, and
administrators to the new features and functionality
available in BMC Control-M Workload Automation v8.0.
Participants are introduced to the new Control-M Workload
Automation interface, including changes in terminology,
changes in how job definition changes are processed,
modifications to the Control-M/Server and Control-M/Agent,
updates to the installation process, and changes to
Control-M in the z\OS platform. The upgrade process...
Duration: 2 hour(s)
BMC Control-M/Enterprise Manager 6.3: Using (WBT)
CTRL-MOPR-0630The BMC Control-M/Enterprise Manager 6.3: Using tutorial is
designed to provide Control-M Schedulers with the
knowledge and skills they require to navigate in a production
environment using the BMC Control-M/Enterprise Manager v.
6.3 user interface.
Duration: 4 hour(s)
Published: 11-Mar-13 Page 29 of 79
CONTROL M
BMC Control-M/Enterprise Manager 6.4: Administering
CTRL-MEMA-0640This course is designed for intermediate users who are
comfortable with the basics of the BMC Control-M/Enterprise
Manager product, but are ready to delve into advanced
product features and customization. Approximately six
months of experience using the product is assumed. Minor
emphasis is placed on running Control-M products on UNIX
platforms, but generally this course is applicable to both
UNIX and Microsoft Windows environments.
Duration: 5 day(s)
BMC Control-M/Enterprise Manager 6.4: Scheduling - Part 2
CTRL-MSP2-0640This course is designed for IT professionals who are
responsible for using Control-M products to monitor and
manage a production environment, whose responsibilities
include creating job definitions.
The course covers product usage of Control-M/EM and
Control-M/Desktop. Control-M/EM is a monitoring and
management tool for the enterprise production environment.
It allows users to manage job processing across all platforms
supported by Control-M and Control-M agents. Much of the
course covers the ...
Duration: 3 day(s)
BMC Control-M/Enterprise Manager 6.4: Scheduling - Part 3
CTRL-MSP3-0640This course is designed for Control-M users who have some
experience with the product, and particularly are familiar
with the process of creating basic job processing definitions
and monitoring the environment. The class is designed for
students who have completed the BMC Control-M/Enterprise
Manager 6.4: Scheduling – Part 2 class, who need more
advanced enterprise production management skills. The
topics go into greater depth in areas such as control
modules, AutoEdit variables, utilities, shou...
Duration: 2 day(s)
Published: 11-Mar-13 Page 30 of 79
CONTROL M
BMC Control-M/Enterprise Manager 6.x: Scheduling - Part 1
(WBT)
CTRL-MSP1-0630The BMC Control-M/Enterprise Manager 6.x: Scheduling -
Part 1 tutorial is designed to provide Control-M Schedulers
with the knowledge and skills they require to navigate in a
production environment using the BMC Control-M/Enterprise
Manager v. 6.3 user interface, and to create and schedule
basic jobs using Control-M/Desktop.
Duration: 6 hour(s)
BMC Control-M/Enterprise Manager 7.0: Administering
AUTO-MEMA-0700This course provides instruction and hands-on practice in the
setup, administration, and customization options of BMC
Control-M/Enterprise Manager (Control-M/EM),
Control-M/Server, Control-M/Agent, Control-M Control
Modules, Control-M/Forecast, and BMC Batch Impact
Manager.
BMC Control-M/EM is a monitoring and management tool for
the enterprise batch scheduling environment. It allows users
to manage job processing across all platforms supported by
instances of Control-M/Server and Control-M/Ag...
Duration: 5 day(s)
Date Location Open Seats Modality
5 Instructor-Led Online 11-Mar-13 BMC - Online - Americas
6 Instructor-Led Classroom 18-Mar-13 BMC - Paris, FR
7 Instructor-Led Classroom 18-Mar-13 BMC - Egham, UK
10 Instructor-Led Online 22-Apr-13 BMC - Online - AP
15 Instructor-Led Classroom 22-Apr-13 BMC - Houston, TX
9 Instructor-Led Classroom 13-May-13 BMC - Egham, UK
9 Instructor-Led Classroom 13-May-13 BMC - Paris, FR
10 Instructor-Led Online 10-Jun-13 BMC - Online - Americas
10 Instructor-Led Online 10-Jun-13 BMC - Online - EMEA
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CONTROL M
BMC Control-M/Enterprise Manager 7.0: Foundation (WBT)
AUTO-1EMF-0700This is an introductory course designed to teach basic
concepts of distributed Control-M, and to familiarize students
with the functionality of Control-M/Enterprise Manager and
the companion scheduling product, Control-M/Desktop.
The BMC Control-M/Enterprise Manager 7.0: Foundation
(WBT) teaches Control-M Schedulers and Batch Operators
how to navigate in a production environment using the
Control-M/Enterprise Manager user interface. The first two
modules teach the basic flow and functions of Co...
Duration: 6 hour(s)
BMC Control-M/Enterprise Manager 7.0: Scheduling
AUTO-2EMS-0700The BMC Control-M/Enterprise Manager 7.0: Scheduling
course provides IT professionals with the concepts and
hands-on experience of using distributed Control-M products
to monitor and manage their production environment. The
course covers features and functionality found in both the
Control-M/EM and Control-M/Desktop interfaces, including
the creation and managing of job processing definitions.
Following the completion of this BMC Control-M/Enterprise
Manager 7.0: Scheduling course, you will ha...
Duration: 5 day(s)
Date Location Open Seats Modality
2 Instructor-Led Classroom 25-Mar-13 BMC - Paris, FR
14 Instructor-Led Classroom 15-Apr-13 BMC - Houston, TX
10 Instructor-Led Online 15-Apr-13 BMC - Online - AP
10 Instructor-Led Classroom 22-Apr-13 BMC - Paris, FR
10 Instructor-Led Classroom 22-Apr-13 BMC - Egham, UK
9 Instructor-Led Classroom 27-May-13 BMC - Paris, FR
11 Instructor-Led Online 03-Jun-13 BMC - Online - Americas
9 Instructor-Led Online 03-Jun-13 BMC - Online - EMEA
Published: 11-Mar-13 Page 32 of 79
CONTROL M
BMC Control-M/Forecast (WBT)
AUTO-MFCT-0100The BMC Control-M/Forecast online course provides BMC
Control-M administrators and
schedulers with the concepts and knowledge required to
install, configure, and start using
BMC Control-M/Forecast to display future job schedules, and
to analyze future batch flows of
selected jobs and business services using What-if scenarios.
Additionally, students will learn to generate reports based on
BMC Control-M/Forecast data.
Duration: 1 hour(s)
Published: 11-Mar-13 Page 33 of 79
D&A
BMC Analytics for BSM 7.6.01: Administering (WBT)
RSMG-ABSM-7601The BMC Analytics for BSM 7.6.01: Administering online
course introduces students to the reporting capabilities of
BMC Analytics for BSM. The course focuses primarily on
giving students a basic understanding of the architecture,
concepts, configurations, and reporting functions.
Additionally, students will learn to create and customize
reports specific to their environment.
Duration: 3 hour(s)
BMC Analytics for Business Service Management 7.6.04: Using
(WBT)
SPPT-ABMU-0764The BMC Analytics for Business Service Management 7.6.04:
Using online course enables IT employees and managers to
execute, schedule, modify, and export various pre-existing
reports in BMC Analytics for BSM. The course also teaches
how to create new reports by using the SAP Business Objects
InfoView tool.
BMC Analytics for BSM brings siloed data together into a
business-intelligence solution that enables management to
make informed decisions based on real information and not
on assumptions. BMC...
Duration: 2 hour(s)
BMC Dashboards for BSM 2.x: Administering (WBT)
RSMG-DBBA-0200This course covers the need for and importance of the BMC
Dashboards for BSM product and its role in Business Service
Management (BSM) and IT management.
The primary topics of discussion include product
architecture, product installation, the role BMC Dashboards
for BSM plays in the enterprise, and the importance of
adequately planning for its installation. The two primary
dashboard consoles – the user console and the administrator
console – are also described.
Duration: 3 hour(s)
Published: 11-Mar-13 Page 34 of 79
D&A
BMC Dashboards for BSM 7.6.03: Administering and Using (WBT)
SPPT-DBMA-0763This course covers the need for and importance of the BMC
Dashboards for BSM product and its role in Business Service
Management (BSM) and IT management. The primary topics
of discussion include product architecture, use of the
Administrator Console, and need for creating custom pods.
The course also helps you understand how you can use the
User Console to create and manage dashboards.
Duration: 2 hour(s)
Published: 11-Mar-13 Page 35 of 79
DISCOVERY
BMC Atrium CMDB 7.5: Administering - Part 1 (WBT)
RSMG-ACM1-0750The BMC Atrium CMDB 7.5: Administering – Part 1 course
identifies basic BMC Atrium CMDB functionality. Concepts
are taught through engaging activities and demonstrations. Duration: 6 hour(s)
BMC Atrium CMDB 7.5: Administering - Part 2
RSMG-ACM2-0750BMC Atrium CMDB 7.5: Administering – Part 2 extends the
concepts that were introduced in BMC Atrium CMDB 7.5:
Administering – Part 1. Students will learn how the Atrium
product enables the ITIL® Configuration Management
process to function at its optimum level. The course is
structured using a real-world case study that represents
typical issues Configuration Managers deal with as they
begin to implement the Configuration Management Process
using BMC Atrium. The course will take the student from...
Duration: 5 day(s)
BMC Atrium CMDB 7.5: Administering - Part 3
RSMG-ACM3-0750BMC Atrium CMDB 7.5: Administering - Part 3 covers many
advanced topics for the administration, implementation, and
configuration of the BMC Atrium CMDB. Topics include
modeling complex applications; extending the Common Data
Model (CDM); building data transfers in the Atrium
Integration Engine (AIE) using XML and CSV files as data
sources; configuring the CMDB to support Asset
Management; reconciling across multiple discovery datasets;
integrating the CMDB with Web Services; and working with
va...
Duration: 5 day(s)
ITIL® is a Registered Trade Mark of the Cabinet Office
Published: 11-Mar-13 Page 36 of 79
DISCOVERY
BMC Atrium CMDB 7.6.03: Administering - Part 1 (WBT)
RSMG-ACM1-0763This online course provides the basic fundamentals for using
the BMC Atrium CMDB 7.6.03 product.
BMC Atrium concepts, console features, and basic techniques
are taught using task demonstrations, and product
simulations. The self-paced module quizzes allow you to test
your skills along the way.
Duration: 6 hour(s)
BMC Atrium CMDB 7.6.03: What's New (WBT)
RSMG-ACMW-0763This online course provides BMC Atrium CMDB 7.5 users,
managers, administrators, and developers with an overview
of the new features and functionality of BMC Atrium CMDB
7.6.03.
Students are exposed to the enhanced Atrium Explorer
Interface; new deprecation model for backward compatibility
of CDM classes; automated row-level permissions on CIs and
relationships for groups; accurate software license
management; the performance enhancements in the
reconciliation of datasets; and the improved Nor...
Duration: 2 hour(s)
BMC Atrium CMDB 7.6.04: Administering - Part 1 (WBT)
RSMG-ACM1-0764This online course provides the fundamentals for using the
BMC Atrium CMDB 7.6.03 and 7.6.04 products.
BMC Atrium concepts, console features, and basic techniques
are taught using task demonstrations and product
simulations. The self-paced module quizzes allow you to test
your skills as the course progresses.
Duration: 6 hour(s)
Published: 11-Mar-13 Page 37 of 79
DISCOVERY
BMC Atrium CMDB 7.6.04: Administering - Part 2
RSMG-ACM2-0764This course is designed for administrators and users
responsible for administering or using the BMC Atrium CMDB
7.6.04 product.
Participants will learn how to: use the BMC Atrium CMDB
Core Console to manage everything from the Common Data
Model (including using the new deprecation utility);
deprecate classes and attributes; create CIs; customize CI
searches by using the new query builder; control access to
the CMDB by applying permissions to specific instances; use
the new Atrium Integrator fe...
Duration: 5 day(s)
Date Location Open Seats Modality
4 Instructor-Led Classroom 11-Mar-13 BMC - Egham, UK
7 Instructor-Led Online 11-Mar-13 BMC - Online - AP
8 Instructor-Led Online 18-Mar-13 BMC - Online - Americas
1 Instructor-Led Online 01-Apr-13 BMC - Online - Americas
12 Instructor-Led Online 08-Apr-13 BMC - Online - Americas
11 Instructor-Led Online 08-Apr-13 BMC - Online - Americas
10 Instructor-Led Online 15-Apr-13 BMC - Online - AP
12 Instructor-Led Online 15-Apr-13 BMC - Online - Americas
7 Instructor-Led Online 15-Apr-13 BMC - Online - EMEA
12 Instructor-Led Online 22-Apr-13 BMC - Online - Americas
16 Instructor-Led Classroom 06-May-13 BMC - Houston, TX
10 Instructor-Led Classroom 13-May-13 BMC - Moscow, RU
12 Instructor-Led Classroom 13-May-13 BMC - Sydney, AU
12 Instructor-Led Classroom 13-May-13 BMC - Melbourne, AU
11 Instructor-Led Online 20-May-13 BMC - Online - Americas
10 Instructor-Led Classroom 20-May-13 BMC - Egham, UK
10 Instructor-Led Online 20-May-13 BMC - Online - AP
15 Instructor-Led Classroom 03-Jun-13 BMC - McLean, VA
Published: 11-Mar-13 Page 38 of 79
DISCOVERY
BMC Atrium CMDB 7.6.04: Administering - Part 3
RSMG-ACM3-0764This course covers advanced topics for the administration,
implementation, and configuration of the BMC Atrium CMDB.
Through a combination of experience, lecture, lab exercises,
interactive scenarios, and collaborative discussions, you will
learn to: model complex applications; extend the Common
Data Model (CDM); use the Pentaho Spoon graphical user
interface to build data transfer jobs with XML and CSV files
as data sources; debug data integration jobs in Spoon;
configure the CMDB to support As...
Duration: 5 day(s)
Date Location Open Seats Modality
5 Instructor-Led Classroom 18-Mar-13 BMC - Egham, UK
10 Instructor-Led Online 25-Mar-13 BMC - Online - Americas
10 Instructor-Led Online 08-Apr-13 BMC - Online - Americas
9 Instructor-Led Online 22-Apr-13 BMC - Online - EMEA
12 Instructor-Led Online 22-Apr-13 BMC - Online - Americas
12 Instructor-Led Online 06-May-13 BMC - Online - Americas
12 Instructor-Led Classroom 13-May-13 Materna - Dortmund, DE
12 Instructor-Led Classroom 20-May-13 BMC - Melbourne, AU
10 Instructor-Led Online 27-May-13 BMC - Online - AP
10 Instructor-Led Classroom 03-Jun-13 BMC - Egham, UK
15 Instructor-Led Classroom 10-Jun-13 BMC - McLean, VA
10 Instructor-Led Classroom 10-Jun-13 BMC - Egham, UK
BMC Atrium CMDB 8.0.00: What's New (WBT)
SPPT-ACMW-0800The BMC Atrium CMDB 8.0.00: What’s New course is
designed for CMDB administrators, configuration managers,
and application developers with previous BMC Atrium CMDB
7.6.04 education and experience. This self-paced course
introduces participants to the new features in BMC Atrium
CMDB 8.0.00.
The course is designed for individuals who have progressed
through the BMC Atrium CMDB 7.6.04 learning path and
want to learn how the new changes will impact the way they
perform key functions in the CMDB whe...
Duration: 2 hour(s)
Published: 11-Mar-13 Page 39 of 79
DISCOVERY
BMC Atrium Core CMDB 7.5: What's New (WBT)
RSMG-ACMW-0750This online course provides BMC Atrium CMDB 2.x managers,
administrators, and developers with an overview of the new
features and functionality of BMC Atrium CMDB 7.5. Duration: 4 hour(s)
Published: 11-Mar-13 Page 40 of 79
IDM
BMC Identity Management Suite 7.5: Core Components
BSMG-MSCC-0750This course encompasses the BMC Identity Management
Suite v7.5 core components: the Suite 7.5 interface, User
Administration Manager, Password Manager, and Compliance
Manager. In addition to gaining experience with the
installation and configuration of core components, you will
learn about Suite 7.5 architecture and the relationships
between various components.
Duration: 5 day(s)
BMC Identity Management: Administering - Part 1
BSMG-SBAS-0330This course provides instruction in the setup,
implementation, and customization options of the Enterprise
SecurityStation (ESS) graphical user interface (GUI). Duration: 4 day(s)
BMC Identity Management: Administering - Part 2
BSMG-SADV-0330This course provides instruction and hands-on practice in the
setup, implementation, and customization options of the
Enterprise SecurityStation (ESS) server, BMC Identity
Management Agents, and BMC Identity
Management/Password Manager. Recommended for exits
and pre/post scripts: UNIX Shell script programming,
Windows Batch programming, or TCL script programming.
Basic knowledge of the functioning of the Enterprise
SecurityStation (ESS) Console or Windows GUI is also
recommended.
Duration: 4 day(s)
Published: 11-Mar-13 Page 41 of 79
ITIL
Airport Simulation - BSM International
ITIL-ASIM-0100Airport Simulation – BSM International is designed to provide
an understanding of
IT Service Management processes and functions. This
workshop uses simulation and experiential learning to give
the student a better understanding of the process
requirements that underpin a successful enterprise
management or business impact management
implementation. At the conclusion of the one-day training,
each student will have a better understanding of how the IT
Infrastructure Library (ITIL®) best practice...
Duration: 1 day(s)
IT Service Management Reflection Workshop
ITIL-3RWS-0100The ITSM Reflection Workshop is a one-day interactive
course facilitated by
BMC Educational Services instructors. Workshop participants
will be able to map their own environments to the principles
taught in the Airport Simulation - BSM International course.
At the end of the workshop, teams will have mapped a
maturity path for selected processes, people skills, and
applications, and will have created possible scenarios to
improve communication, cooperation, and unity between IT
and Businesses...
Duration: 1 day(s)
ITIL®: Service Design Lifecycle
ITIL-SDLC-0100The intermediate level ITIL®: Service Design Lifecycle
course offers the ability to specialize in the Service Design
stage of the ITIL Service Lifecycle. It covers an introduction
to the Service Lifecycle, the principles, processes, functions,
and activities within the Service Design stage of the ITIL
Service Lifecycle, along with technology and implementation
considerations. This lifecycle stage focuses on enabling
Service Delivery by designing services in-line with the
Service Strategy. An int...
Duration: 4 day(s)
ITIL® is a Registered Trade Mark of the Cabinet Office
IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office
Published: 11-Mar-13 Page 42 of 79
ITIL
ITIL®: Awareness (WBT)
ITIL-3FAW-0100This three-hour course introduces the IT Infrastructure
Library®
(ITIL®) and its proven processes for successfully managing
IT infrastructures. Participants gain awareness of ITIL
methodologies, concepts, and terminology and become
conversant in the business value of ITIL.ITIL® is a
Registered Trade Mark of the Cabinet Office
Duration: 3 hour(s)
ITIL®: Continual Service Improvement Lifecycle
ITIL-CSIL-0100The intermediate level ITIL®: Continual Service
Improvement Lifecycle course offers the ability to specialize
in the Continual Service Improvement stage of the ITIL
Service Lifecycle. It covers an introduction to the Service
Lifecycle, the principles, processes, functions and activities
within the Continual Service Improvement stage of the ITIL
Service Lifecycle, along with technology and implementation
considerations. This lifecycle stage focuses on enabling
service improvement through a contro...
Duration: 4 day(s)
ITIL®: Foundation (WBT)
ITL9321EThis 16.50-hour course introduces learners to the Lifecycle
of managing IT Services to deliver to business expectations.
It offers concrete foundation knowledge of the core
disciplines of ITIL®. Exclusive course features include the
scenario-based training approach, a Quick Reference Card,
and a First Aid Kit.
The simulation in the course allows participants to attend a
Virtual Training Conference at the majestic Royal Chao
Phraya Hotel in Bangkok. In this virtual atmosphere, learners
attend di...
Duration: 17 hour(s)
ITIL® is a Registered Trade Mark of the Cabinet Office
IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office
Published: 11-Mar-13 Page 43 of 79
ITIL
ITIL®: Foundation and Examination
ITIL-3FEI-0100This course introduces the IT Infrastructure Library®
(ITIL®) and the concept of
IT Service Management (ITSM). It outlines the processes
required to deliver, measure, and improve IT services. This
course also provides a comprehensive look at the concepts
and terminology necessary for Foundation level
understanding of ITIL.
Note: The ILO version of this course (online) requires
participants who want to become
certified to take the ITIL® V3: Foundation and Examination
course through PSI, BMC...
Duration: 3 day(s)
Date Location Open Seats Modality
8 Instructor-Led Online 25-Mar-13 BMC - Online - Americas
8 Instructor-Led Online 15-Apr-13 BMC - Online - Americas
11 Instructor-Led Classroom 15-Apr-13 BMC - Sydney, AU
12 Instructor-Led Classroom 29-Apr-13 BMC - Melbourne, AU
10 Instructor-Led Online 20-May-13 BMC - Online - EMEA
11 Instructor-Led Online 29-May-13 BMC - Online - Americas
ITIL®: Managing Across the Lifecycle
ITIL-3MAL-0100This intermediate-level course offers candidates the ability to
achieve the ITIL® Expert certification upon passing the ITIL:
Managing Across the Lifecycle exam. This certification
completes the ITIL Intermediate Lifecycle and Capability
streams by focusing on the ancillary knowledge required to
implement and manage the necessary skills associated with
the use of the lifecycle practices. Participants will learn to
implement, manage, and improve Service Management
according to ITIL guidelines. An...
Duration: 5 day(s)
ITIL® is a Registered Trade Mark of the Cabinet Office
IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office
Published: 11-Mar-13 Page 44 of 79
ITIL
ITIL®: Operational Support and Analysis Capability
ITIL-OSAC-0100The intermediate level ITIL® Operational Support and
Analysis course offers a role-based hands-on experience and
in-depth coverage of the Operational Support and Analysis
cluster of processes and functions according to ITIL. An
interactive approach is used, combining lecture, discussion,
and exercises.
Note: Candidates are required to read the APMG Terms and
Conditions carefully before signing up for the class.
ITIL® is a Registered Trade Mark of the Cabinet Office.
Duration: 5 day(s)
ITIL®: Planning Protection and Optimization Capability
ITIL-PPOC-0100The intermediate level ITIL®: Planning, Protection and
Optimization course offers a role based hands-on experience
and in-depth coverage of the Planning, Protection, and
Optimization cluster of processes and functions according to
ITIL. An interactive approach is used combining lecture,
discussion, and exercises.
Note: Candidates are required to read the APMG Terms and
Conditions carefully before signing up for the class.ITIL® is
a Registered Trade Mark of the Cabinet Office.
Duration: 5 day(s)
ITIL®: Release, Control and Validation Capability
ITIL-RCVC-0100The intermediate level ITIL®: Release, Control and
Validation Capability course offers a role based hands-on
experience and in-depth coverage of the Release, Control,
and Validation cluster of processes and functions according
to ITIL. An interactive approach is used combining lecture,
discussion, and exercises.
Note: Candidates are required to read the APMG Terms and
Conditions carefully before signing up for the class.ITIL® is
a Registered Trade Mark of the Cabinet Office.
Duration: 5 day(s)
ITIL® is a Registered Trade Mark of the Cabinet Office
Published: 11-Mar-13 Page 45 of 79
ITIL
ITIL®: Service Offerings and Agreements Capability
ITIL-SOAC-0100The intermediate level ITIL®: Service Offerings and
Agreements Capability course offers a role based hands-on
experience and in-depth coverage of the Service Offerings
and Agreements cluster of processes and functions according
to ITIL. An interactive approach is used combining lecture,
discussion, and exercises.
Note: Candidates are required to read the APMG Terms and
Conditions carefully before signing up for the class.ITIL® is
a Registered Trade Mark of the Cabinet Office.
Duration: 5 day(s)
ITIL®: Service Operation Lifecycle
ITIL-SOLC-0100The intermediate level ITIL®: Service Operation Lifecycle
course offers the ability to specialize in the Service Operation
stage of the ITIL Service Lifecycle. It covers an introduction
to the Service Lifecycle, the principles, processes, functions
and activities within the Service Operation stage of the ITIL
Service Lifecycle, along with technology and implementation
considerations. This lifecycle stage focuses on organizing and
maintaining the day-to-day Service Operation. An interactive
appro...
Duration: 4 day(s)
ITIL®: Service Strategy Lifecycle
ITIL-SSLC-0100The intermediate level ITIL®: Service Strategy Lifecycle
course offers the ability to specialize in the Service Strategy
stage of the ITIL Service Lifecycle. It covers an introduction
to the Service Lifecycle, the principles, processes, functions
and activities within the Service Strategy stage of the ITIL
Service Lifecycle, along with technology and implementation
considerations. This lifecycle stage focuses on the value of IT
services and how to achieve alignment with business goals.
An intera...
Duration: 4 day(s)
ITIL® is a Registered Trade Mark of the Cabinet Office
Published: 11-Mar-13 Page 46 of 79
ITIL
ITIL®: Service Transition Lifecycle
ITIL-STLC-0100The intermediate level ITIL®: Service Transition Lifecycle
course offers the ability to specialize in the Service
Transition stage of the ITIL Service Lifecycle. It covers an
introduction to the Service Lifecycle, the principles,
processes, functions, and activities within the Service
Transition stage of the ITIL Service Lifecycle, along with
technology and implementation considerations. This lifecycle
stage focuses on putting services into operation without
disruption to the business. An intera...
Duration: 4 day(s)
ITIL® is a Registered Trade Mark of the Cabinet Office
Published: 11-Mar-13 Page 47 of 79
Other
BMC IT Business Management 7.6.04: Overview (WBT)
SPPT-ITBO-0764This web based training provides administrators and their
managers with the information needed to use BMC IT
Business Management 7.6.04 to implement and deliver
service cost management, demand management, resource
management, supplier management, and financial planning
and budgeting.
Duration: 3 hour(s)
BMC Mainview For DB2 (WBT)
AUTO-MVFD-1010The BMC MainView for DB2 online course provides systems
programmers and database administrators with an overview
of how to access and utilize DB2 system and application
performance monitoring and analysis functions within BMC
MainView for DB2.
Duration: 1 hour(s)
BMC Mainview for IMS (WBT)
AUTO-MVIM-0460The BMC MainView for IMS online course provides systems
programmers and database administrators with an overview
of how to navigate within MainView for IMS to access and
utilize system and application performance monitoring within
BMC MainView for IMS.
Duration: 1 hour(s)
BMC Mainview for Websphere Application Server (WBT)
AUTO-MWAS-0310The BMC MainView for WebSphere Application Server online
course provides administrators with an overview of how to
access and utilize system and application performance
monitoring and analysis functions within BMC MainView for
WebSphere Application Server.
Duration: 1 hour(s)
Published: 11-Mar-13 Page 48 of 79
Other
BMC Network Automation 8.1: Foundation
AUTO-BNAF-0810The BMC Network Automation 8.1: Foundation course
presents information on how to use
BMC Network Automation 8.1 to administer networks on a
day-to-day basis. This course provides extensive hands-on
exercises with the software user interface and covers all
major aspects of using the software.
The BMC Network Automation 8.1: Foundation course also
presents information on installing and configuring the
Microsoft Windows version of the software, integrating the
software with
third-party softwa...
Duration: 3 day(s)
Date Location Open Seats Modality
10 Instructor-Led Online 18-Mar-13 BMC - Online - Americas
10 Instructor-Led Classroom 25-Mar-13 BMC - Egham, UK
10 Instructor-Led Classroom 03-Apr-13 BMC - Egham, UK
12 Instructor-Led Online 29-May-13 BMC - Online - Americas
10 Instructor-Led Online 29-May-13 BMC - Online - EMEA
Published: 11-Mar-13 Page 49 of 79
PPM
BMC Event Manager 7.x: Administering
RSMG-BEMG-0720To get the most value from Business Service Management
(BSM), you need to get the most value from BMC Event
Manager. This course teaches the basic concepts of BMC
Event Manager and covers product installation,
administration, configuration, event collectors and groups,
policies, rule writing, class definitions, command line
interface (CLI), and event management. Hands-on labs allow
the participants to experience and experiment with the
concepts presented in the class.
This course is targeted ...
Duration: 5 day(s)
BMC Performance Manager Console 7.8: Administering - Part 1
IFMG-BAP1-0780This course is the 'flagship' for all BMC Performance Manager
Infrastructure Solution
courses. It is designed for administrators beginning to work
with the product and teaches
you how to implement and manage the BMC Performance
Manager for Servers and BMC
Performance Manager for Console products.
In this course, you will learn the architecture and the core
concepts of the BMC
Performance Manager Infrastructure Solution software. The
course includes instruction on
key areas of the software,...
Duration: 5 day(s)
Date Location Open Seats Modality
10 Instructor-Led Classroom 08-Apr-13 ITConcepts - Bonn, DE
9 Instructor-Led Online 20-May-13 BMC - Online - Americas
Published: 11-Mar-13 Page 50 of 79
PPM
BMC Performance Manager Portal 2.x: Administering and
Developing
IFMG-PMAD-0260This intense boot-camp style course focuses on installation,
configuration, management, and development for the BMC
Performance Manager Portal version 2.5. Familiarity with
distributed systems environments, Knowledge of Windows
2003 Server, Microsoft Web Server config. and use of Web
Browsers, Basic Knowledge using the PATROL Classic Console
(Required SDK Develop. module) & basic scripting
experience is helpful.
Duration: 5 day(s)
BMC Performance Manager Solutions Overview (WBT)
IFMG-BSP1-0210This web-based course is designed to teach basic concepts
and familiarize the student with the BMC Performance
Manager products. This course will introduce the
architecture, solution set, and top features of both BMC
Performance Manager Portal and BMC Performance Manager
Console solutions.
Duration: 3 hour(s)
BMC ProactiveNet Performance Management 8.0: Administering
IFMG-PPM1-0800In this five-day workshop, participants gain competency in
using BMC ProactiveNet Performance Management 8.0 and
performing their daily administrative tasks. The key topics
are presented through discussion, demonstrations, and lab
exercises based on User Console, Administration Console,
Event Administration, Analytics, Monitors, and Adapters. In
addition, the course highlights the new enhancements and
revisions made to the product, and how the changes may
impact the user environment. The course ...
Duration: 5 day(s)
Published: 11-Mar-13 Page 51 of 79
PPM
BMC ProactiveNet Performance Management 8.5 for Operators
(WBT)
ASSR-PPMO-0850This online course explains the BMC ProactiveNet
Performance Management 8.5 architecture, terminology,
concepts, and procedures that will help learners use the BMC
ProactiveNet Operations Console.
This course is designed for BMC ProactiveNet Performance
Management 8.5 Operators and introduces the important
functions and capabilities of the Operations Console. The
course includes several demonstrations that will help you
understand and perform various BMC ProactiveNet
Operations Console tasks su...
Duration: 5 hour(s)
BMC ProactiveNet Performance Management 8.5: Administering -
Part 1
IFMG-PPM1-0850In this five-day workshop, participants will gain competency
in performing BMC ProactiveNet Performance Management
8.5 administrative tasks.
The key topics are presented through discussion,
demonstrations, and lab exercises based on BMC
Performance Manager Console (PATROL), Operations
Console, Administration Console, Event Administration,
Analytics, Monitors, and Adapters. In addition, the course
highlights the new enhancements and revisions made to the
product and how the changes may impact ...
Duration: 5 day(s)
Date Location Open Seats Modality
5 Instructor-Led Classroom 11-Mar-13 BMC - Shanghai, CN
Published: 11-Mar-13 Page 52 of 79
PPM
BMC ProactiveNet Performance Management 8.5: Administering -
Part 2
IFMG-PPM2-0850In this five-day workshop, participants will gain competency
in performing event and service management tasks in BMC
ProactiveNet Performance Management 8.5.
The key topics are presented through discussion,
demonstrations, and lab exercises, based on Knowledge Base
Management, Collectors, Event Adapters, Event Management
Policies, Event Rules, creating service models in BMC
ProactiveNet Administration Console, and the Impact Model
Designer in BMC Atrium Configuration Management Database
(CMDB...
Duration: 5 day(s)
Date Location Open Seats Modality
5 Instructor-Led Classroom 20-Mar-13 Billing - EMEA - DACH - Zurich Area
12 Instructor-Led Online 25-Mar-13 BMC - Online - Americas
13 Instructor-Led Classroom 08-Apr-13 BMC - Houston, TX
9 Instructor-Led Online 22-Apr-13 BMC - Online - Americas
8 Instructor-Led Online 22-Apr-13 BMC - Online - AP
10 Instructor-Led Classroom 22-Apr-13 ITConcepts - Bonn, DE
11 Instructor-Led Online 13-May-13 BMC - Online - Americas
9 Instructor-Led Online 20-May-13 BMC - Online - EMEA
12 Instructor-Led Online 27-May-13 BMC - Online - Americas
12 Instructor-Led Classroom 03-Jun-13 BMC - Melbourne, AU
12 Instructor-Led Classroom 03-Jun-13 BMC - Sydney, AU
12 Instructor-Led Online 10-Jun-13 BMC - Online - Americas
BMC ProactiveNet Performance Management 8.6: What's New
(WBT)
ASSR-PMWN-0860This online course familiarizes learners with the new features
of BMC ProactiveNet Performance Management 8.6. This
course also reviews the key attributes of VMware
environment monitoring with PATROL for Virtual Server
Knowledge Module (KM), and provides an overview of the
new Instance to Device Mapping feature that leverages
PATROL for Virtual Servers KM monitoring data. Learners will
develop skills in installing BMC ProactiveNet Performance
Management 8.6 with Oracle, Dynamic Collection Host (...
Duration: 4 hour(s)
Published: 11-Mar-13 Page 53 of 79
PPM
BMC ProactiveNet Performance Management 9.0: What's New
(WBT)
ASSR-PMWN-0900The BMC ProactiveNet Performance Management 9.0: What’s
New course familiarizes learners with the new features in
BMC ProactiveNet Performance Management 9.0. This course
presents information on what’s new in the latest BMC
ProactiveNet Performance Management release with respect
to installation and platform support, enhancements in
product features, product functionality, integrations, and
upgrade considerations.
This interactive Web-based training includes demonstrations,
simulations, and kno...
Duration: 4 hour(s)
BMC Service Impact Manager 7.x: Administering
RSMG-SIMG-0720Imagine you have several technical problems that need to be
resolved. How will you decide which problem to resolve first?
BMC Service Impact Manager helps your customers to
identify, prioritize, and resolve technical problems in their
organizations, based on impact to their business.
Duration: 3 day(s)
BMC Transaction Management Application Response Time: Product
Administration and Development with TM-ART Workbench
ASSR-TMTW-0100This course provides in-depth instruction at using the TMART
Workbench development tools to create monitor scripts that
can be loaded in the TMART monitoring environment to
measure user response time using Execution Server remote
points of presence (robots). BMC Transaction Management
Application Response Time, TM-ART, measures end-user
experiences by simulating an end-users actions based on a
script recorded and modified using the Workbench tools
which is loaded into the Central server and sche...
Duration: 5 day(s)
Date Location Open Seats Modality
5 Instructor-Led Online 11-Mar-13 BMC - Online - EMEA
9 Instructor-Led Online 18-Mar-13 BMC - Online - Americas
Published: 11-Mar-13 Page 54 of 79
REMEDY
AlarmPoint Advanced
ALM-5-09This course is offered to build upon knowledge gained in the
base AlarmPoint Administrator Course. The focus of this
course is to educate students in more advanced topics
around installation, configuration and customization and
extension of the AlarmPoint product. The training exercises
focus on building a complete solution with the available
AlarmPoint toolkits, including custom integrations, web page
development, web services, and data synchronization.
Duration: 5 day(s)
BMC Certified Professional: BMC Remedy IT Service Management
7.6.04 Online Assessment
SPPT-CERT-SS76-PAThe BMC Certified Professional: BMC Remedy IT Service
Management 7.6.04 Online Assessment is a prerequisite to
taking the BMC Certified Professional: BMC Remedy IT
Service Management 7.6.04 Practical Exam, and is the first
step to obtaining BMC Certified Professional for BMC Remedy
IT Service Management certification. The certification online
assessment ensures that participants have the knowledge
necessary to attend the practical exam.
Duration: 2 hour(s)
Published: 11-Mar-13 Page 55 of 79
REMEDY
BMC Certified Professional: BMC Remedy IT Service Management
7.6.04 Practical Exam
SPPT-CERT-SS76-PPCompanies implementing BMC Remedy IT Service
Management realize full value only when their solution is
effectively implemented. To ensure implementations are
performed to best practice standards, BMC Software
maintains a technical certification program.
The BMC Certified Professional for BMC Remedy IT Service
Management practical exam will validate the technical
competencies and implementation methods needed to
successfully implement out-of-the-box (OOTB) baseline
functionality for BMC Remedy ...
Duration: 5 day(s)
Date Location Open Seats Modality
6 Instructor-Led Classroom 11-Mar-13 BMC - Egham, UK
10 Instructor-Led Classroom 01-Apr-13 BMC - Pune, IN
9 Instructor-Led Classroom 08-Apr-13 BMC - Egham, UK
16 Instructor-Led Classroom 08-Apr-13 BMC - Houston, TX
16 Instructor-Led Classroom 06-May-13 BMC - McLean, VA
10 Instructor-Led Classroom 13-May-13 VVL Systems & Consulting - Columbia, MD
10 Instructor-Led Classroom 13-May-13 BMC - Pune, IN
10 Instructor-Led Classroom 03-Jun-13 BMC - Egham, UK
10 Instructor-Led Classroom 10-Jun-13 BMC - Pune, IN
BMC Remedy AR System 7.5: Developer - Part 1 (WBT)
RSMG-ARD1-0750In this course, you will learn a best practices development
process for building diverse and robust AR System
applications, from requirements analysis and planning to
system rollout. This course focuses on learning how to
effectively gather application requirements and how to
design, develop, and implement an AR System application to
meet those requirements. These principles are applied and
reinforced through the use of a case study.
Duration: 6 hour(s)
Published: 11-Mar-13 Page 56 of 79
REMEDY
BMC Remedy AR System 7.5: Developer - Part 2
RSMG-ARD2-0750In this course, you will learn how to build advanced
application features in BMC Remedy AR System 7.5. Through
a combination of lecture and lab exercises, interactive
scenarios, and collaborative discussions, you will learn how
to create a deployable application, build advanced
functionality within that deployable application, and
customize it for the Web. You will also learn about several
new features such as Formatted Tooltips, Cell-Based Tables,
Working Lists, and Data Visualization fields.
...
Duration: 5 day(s)
BMC Remedy AR System 7.5: Developer Certification
RSMG-ARD3-0750In this 5-day session your AR System 7.5 knowledge is
tested and your ability to build an effective and efficient AR
System application, based on supplied requirements, is
validated. The skills tested are taught in the prerequisite AR
System 7.5 courses. However, knowledge gained from the
perquisite courses should be combined with relevant field
experience before an individual attempts the examination.
Duration: 5 day(s)
BMC Remedy AR System 7.5: Foundation - Part 1 (WBT)
RSMG-ARF1-0750In this highly interactive Web-based training, participants
learn foundation concepts necessary to administer AR
System 7.5. This course introduces AR System architecture,
concepts, and terminology. Participants learn how to
navigate BMC Remedy User and BMC Remedy Developer
Studio in order to perform administrative tasks.Note:
Successful completion of this course is a prerequisite for the
BMC Remedy AR System 7.x: Foundation – Part 2 course.
Duration: 6 hour(s)
Published: 11-Mar-13 Page 57 of 79
REMEDY
BMC Remedy AR System 7.5: Foundation - Part 2
RSMG-ARF2-0750In this course, participants learn how to administer and build
applications in AR System 7.5. Through a combination of
lecture and lab exercises, participants learn how to perform
the tasks of an AR System Administrator, from managing
user access to maintaining an application, and how to
develop and customize basic AR System objects.
The first module of this course consists of an intensive lab
exercise that provides an opportunity for participants to
demonstrate their proficiency in the knowl...
Duration: 5 day(s)
BMC Remedy AR System 7.5: Foundation - Part 2: Post Course
Supplement (WBT)
RSMG-ARFS-0750This supplement serves as a reference for those who have
completed the BMC Remedy AR System 7.5: Foundation –
Part 2 course by providing recorded steps of the key
demonstrations shown in class.
Note: This product is not a standalone offering. It is included
in the price of, and offered exclusively with, the BMC
Remedy AR System 7.5: Foundation – Part 2 course.
Duration: 4 hour(s)
BMC Remedy AR System 7.5: What's New (ILT)
RSMG-ARWI-0750This course introduces you to the new features and
functionality of BMC Remedy AR System 7.5 through a
combination of lecture and lab. The labs allow you to work in
an
AR System 7.5 environment and give you hands-on practice
building and testing the new features in this release.
Duration: 3 day(s)
Published: 11-Mar-13 Page 58 of 79
REMEDY
BMC Remedy AR System 7.5: What's New (ODL)
RSMG-ARWN-0750This course introduces you to the new features and
functionality of BMC Remedy AR System 7.5 through a
combination of engaging Web-based content and access to a
remote lab. The remote lab allows you to work in a real AR
System 7.5 environment and gives you hands-on experience
building and testing the new features in this release.
ALERT: From the date of registration confirmation, you have
90 days of access to the core educational content, and 5
consecutive days of your choosing to access the re...
Duration: 18 hour(s)
BMC Remedy AR System 7.6.03: What's New (ODL)
RSMG-ARWN-0763This course introduces you to the new features and
functionality of BMC Remedy AR System 7.6.03 through a
combination of engaging Web-based content and access to a
remote lab. The remote lab allows you to work in a real AR
System 7.6.03 environment and gives you hands-on
experience building and testing the new features in this
release.
ALERT: Please do not register for this course if you do not
have prior experience working with BMC Remedy AR System
7.5.
ALERT: From the date of registration co...
Duration: 18 hour(s)
BMC Remedy AR System 7.6.04: Developer - Part 1 (WBT)
SPPT-ARD1-0764In this course, you will learn a best practices development
process for building diverse and robust AR System
applications, from requirements analysis and planning to
system rollout. This course focuses on learning how to
effectively gather application requirements and how to
design, develop, and implement an AR System application to
meet those requirements. These principles are applied and
reinforced through the use of a case study.
Duration: 6 hour(s)
Published: 11-Mar-13 Page 59 of 79
REMEDY
BMC Remedy AR System 7.6.04: Developer - Part 2
SPPT-ARD2-0764In this course, you will learn how to build advanced
application features in
BMC Remedy AR System 7.6.04. Through a combination of
lecture and lab exercises, interactive scenarios, and
collaborative discussions, you will learn how to create a
deployable application, build advanced functionality within
that deployable application, and customize it for the Web.
You will also learn about several new features such as Inline
Forms, Skins, Floating Panels, Context Menu for Tables, and
Rich-text form...
Duration: 5 day(s)
Date Location Open Seats Modality
4 Instructor-Led Online 18-Mar-13 BMC - Online - EMEA
8 Instructor-Led Online 01-Apr-13 BMC - Online - Americas
16 Instructor-Led Classroom 29-Apr-13 BMC - McLean, VA
12 Instructor-Led Online 03-Jun-13 BMC - Online - Americas
10 Instructor-Led Classroom 10-Jun-13 BMC - Egham, UK
BMC Remedy AR System 7.6.04: Developer Certification
SPPT-ARD3-0764In this five-day session, your AR System 7.6.04 knowledge is
tested and your ability to build an effective and efficient AR
System application, based on supplied requirements, is
validated. The skills tested are taught in the prerequisite AR
System 7.6.04 courses. However, knowledge gained from
the perquisite courses should be combined with relevant field
experience before an individual attempts the examination.
Duration: 5 day(s)
Date Location Open Seats Modality
13 Instructor-Led Classroom 11-Mar-13 BMC - McLean, VA
Published: 11-Mar-13 Page 60 of 79
REMEDY
BMC Remedy AR System 7.6.04: Foundation - Part 1 (ODL)
RSMG-ARF1-0764In this highly interactive On Demand Learning (ODL) course,
participants learn foundation concepts necessary to
administer and develop applications in BMC Remedy AR
System 7.6.04. This course introduces AR System
architecture, concepts, and terminology. Participants learn
how to navigate BMC Remedy User, BMC Remedy Mid Tier,
and BMC Remedy Developer Studio in order to perform
various tasks. In addition to the online course content,
participants also are given access to a remote lab
environment. ...
Duration: 18 hour(s)
BMC Remedy AR System 7.6.04: Foundation - Part 2
RSMG-ARF2-0764In this course, you learn how to administer and build
applications in AR System 7.6.04. Through a combination of
lecture and lab exercises, you learn how to perform the tasks
of an AR System Administrator, from managing user access
to maintaining an application. In addition, you learn how to
develop and customize basic AR System objects.
The first module of this course consists of a quiz that
provides an opportunity
for you to demonstrate your proficiency of the knowledge
and skills learne...
Duration: 5 day(s)
Date Location Open Seats Modality
4 Instructor-Led Classroom 18-Mar-13 BMC - Paris, FR
11 Instructor-Led Online 01-Apr-13 BMC - Online - Americas
9 Instructor-Led Classroom 15-Apr-13 BMC - Egham, UK
10 Instructor-Led Online 15-Apr-13 BMC - Online - Americas
11 Instructor-Led Online 22-Apr-13 BMC - Online - Americas
12 Instructor-Led Online 06-May-13 BMC - Online - Americas
7 Instructor-Led Classroom 06-May-13 Blue Turtle Technologies - Cape Town, ZA
9 Instructor-Led Classroom 13-May-13 BMC - Egham, UK
16 Instructor-Led Classroom 20-May-13 BMC - Houston, TX
16 Instructor-Led Classroom 20-May-13 BMC - McLean, VA
10 Instructor-Led Classroom 27-May-13 BMC - Moscow, RU
12 Instructor-Led Online 03-Jun-13 BMC - Online - Americas
12 Instructor-Led Online 03-Jun-13 BMC - Online - Americas
Published: 11-Mar-13 Page 61 of 79
REMEDY
BMC Remedy AR System 7.6.04: What's New (ODL)
RSMG-ARWN-0764This course introduces you to the new features and
functionality of BMC Remedy AR System 7.6.04 through a
combination of engaging Web-based content and access to a
remote lab. The remote lab allows you to work in a real AR
System 7.6.04 environment and gives you hands-on
experience building and testing the new features in this
release.
From point of registration confirmation, you have 90 days of
access to the educational content, and 5 consecutive days of
access to the remote lab environment. D...
Duration: 18 hour(s)
BMC Remedy AR System 8.0: Foundation - Part 1 (ODL)
SPPT-ARF1-0800In this highly interactive On Demand Learning (ODL) course,
participants learn concepts that will build the foundation
necessary to develop and administer applications in BMC
Remedy AR System 8.0. This course introduces AR System
architecture, terminology, and base concepts and functions.
Participants learn how to navigate BMC Remedy Mid Tier and
BMC Remedy Developer Studio in order to perform various
tasks and how to apply these concepts in their own
environments. In addition to the online cour...
Duration: 2 day(s)
Published: 11-Mar-13 Page 62 of 79
REMEDY
BMC Remedy AR System 8.0: Foundation – Part 2
SPPT-ARF2-0800In this instructor led course, you learn how to administer
and build applications in AR System 8.0. Through a
combination of lecture and hands-on lab exercises, you learn
how to perform the tasks of an AR System administrator,
from managing user access to maintaining an application. In
addition, you learn how to develop and customize basic AR
System objects.
After a review of the knowledge and skills learned in the BMC
Remedy AR System 8.0: Foundation – Part 1 on demand
learning course, you w...
Duration: 5 day(s)
Date Location Open Seats Modality
6 Instructor-Led Online 11-Mar-13 BMC - Online - EMEA
5 Instructor-Led Online 11-Mar-13 BMC - Online - AP
5 Instructor-Led Classroom 18-Mar-13 Materna - Munchen, DE
5 Instructor-Led Online 25-Mar-13 BMC - Online - Americas
9 Instructor-Led Online 25-Mar-13 BMC - Online - EMEA
9 Instructor-Led Classroom 01-Apr-13 BMC - Tokyo, JP
14 Instructor-Led Classroom 08-Apr-13 BMC - McLean, VA
10 Instructor-Led Online 15-Apr-13 BMC - Online - AP
12 Instructor-Led Classroom 22-Apr-13 Materna - Dortmund, DE
12 Instructor-Led Online 22-Apr-13 BMC - Online - Americas
10 Instructor-Led Classroom 22-Apr-13 BMC - Paris, FR
9 Instructor-Led Classroom 29-Apr-13 BMC - Egham, UK
12 Instructor-Led Classroom 13-May-13 BMC - Sydney, AU
12 Instructor-Led Online 20-May-13 BMC - Online - Americas
10 Instructor-Led Classroom 20-May-13 BMC - Egham, UK
10 Instructor-Led Classroom 20-May-13 BMC - Pune, IN
10 Instructor-Led Classroom 27-May-13 BMC - Pune, IN
10 Instructor-Led Classroom 03-Jun-13 BMC - Singapore, SG
12 Instructor-Led Classroom 03-Jun-13 Materna - Dortmund, DE
12 Instructor-Led Online 10-Jun-13 BMC - Online - Americas
Published: 11-Mar-13 Page 63 of 79
REMEDY
BMC Remedy AR System 8.0: What's New (WBT)
SPPT-ARWN-0800This course introduces students to the new features and
functionality of
BMC Remedy AR System 8.0 through a combination of
engaging Web-based content and real-time simulations.
The simulations allow students to work in a real AR System
8.0 environment and provide hands-on experience in
building and testing the new features in this release.
Duration: 3 hour(s)
BMC Remedy Asset Management 7.5: Using (WBT)
RSMG-AMUS-0750In this online course, students are introduced to the
functionality of BMC Remedy Asset Management 7.5.
Students learn how to perform various tasks from the
perspectives of a configuration administrator, contract
manager, software asset manager, approver, and purchasing
manager.
Duration: 3 hour(s)
BMC Remedy Asset Management 7.6.04: Using (WBT)
RSMG-AMUS-0764In this online course, students are introduced to the
functionality of BMC Remedy Asset Management 7.6.04.
Students learn how to perform various tasks from the
perspectives of a configuration administrator, contract
manager, software asset manager, approver, and purchasing
agent.
Duration: 4 hour(s)
BMC Remedy Asset Management 7.6: Using (WBT)
RSMG-AMUS-0760In this online course, students are introduced to the
functionality of BMC Remedy Asset Management 7.6.
Students learn how to perform various tasks from the
perspectives of a configuration administrator, contract
manager, software asset manager, approver, and purchasing
manager.
Duration: 4 hour(s)
Published: 11-Mar-13 Page 64 of 79
REMEDY
BMC Remedy Asset Management 8.0: Using (WBT)
SPPT-AMUS-0800In this online course, students are introduced to the
functionality of BMC Remedy Asset Management 8.0.
Students learn how to perform various tasks from the
perspectives of a configuration administrator, contract
manager, software asset manager, approver, and purchasing
agent.
Duration: 5 hour(s)
BMC Remedy Change Management 7.5: Using (WBT)
RSMG-CMUS-0750In this online course, students are introduced to the
functionality of BMC Remedy Change Management 7.5,
including the Release Management module. Students learn
how to perform various tasks from these roles: requester,
change coordinator, specialist (including change assignees
and change or task implementers), change manager, release
coordinator, and approvers.
Duration: 3 hour(s)
BMC Remedy Change Management 7.6.04: Using (WBT)
RSMG-CMUS-0764In this online course, students are introduced to the
functionality of BMC Remedy Change Management 7.6.04,
including the Release Management module. Students learn
how to perform various tasks from these roles: requester,
change coordinator, change or task implementer, change
manager, release coordinator, and approver.Preview
Duration: 4 hour(s)
BMC Remedy Change Management 7.6: Using (WBT)
RSMG-CMUS-0760In this online course, students are introduced to the
functionality of BMC Remedy Change Management 7.6,
including the Release Management module. Students learn
how to perform various tasks from these roles: requester,
change coordinator, change or task implementers, change
manager, release coordinator, and approvers.
Duration: 4 hour(s)
Published: 11-Mar-13 Page 65 of 79
REMEDY
BMC Remedy Change Management 7.x: Using (WBT)
RSMG-CMUS-0700In this online course, students are introduced to the
functionality of BMC Remedy Change Management 7.x.
Students learn how to perform various tasks from three user
roles: requester, support staff, change manager, change
assignee and task implementer. User knowledge of the
Microsoft Windows graphical user interface (GUI) is
recommended.
Duration: 3 hour(s)
BMC Remedy Change Management 8.0: Using (WBT)
SPPT-CMUS-0800In this online course, students are introduced to the
functionality of BMC Remedy Change Management 8.0,
including the Release Management module. Students learn
how to perform various tasks from these roles: requester,
change coordinator, change or task implementer, change
manager, release coordinator, and approver.
Duration: 4 hour(s)
BMC Remedy IT Service Management 7.5: Administering - Part 1
(WBT)
RSMG-ITA1-0750This online course provides BMC Remedy IT Service
Management (ITSM) 7.5.x and 7.6 application
administrators, developers and consultants with an
introduction to ITSM 7.5.x and 7.6 application
administration, and introduces the architecture and common
configuration elements of the ITSM 7.5.x and 7.6
applications. It provides the concepts and skills needed to
incorporate best practices when configuring and
administering ITSM applications.
This course is a prerequisite to all other ITSM 7.5.x app...
Duration: 4 hour(s)
Published: 11-Mar-13 Page 66 of 79
REMEDY
BMC Remedy IT Service Management 7.5: Administering - Part 2
RSMG-ITA2-0750This course provides BMC Remedy IT Service Management
(ITSM) 7.5.x and 7.6 administrators with the concepts and
hands-on experience to incorporate best practices when
administering the ITSM 7.5.x and 7.6, applications, including
BMC Remedy Service Desk (Incident Management and
Problem Management), BMC Remedy Change Management
(including the Release Management module), BMC Remedy
Asset Management, and related subsystems and modules.
Using a workshop environment, group discussions, and
scenario-...
Duration: 5 day(s)
BMC Remedy IT Service Management 7.5: What's New (WBT)
RSMG-SMWN-0750This online course provides ITSM 7.0.x users, managers,
administrators, and developers with an overview of the new
features and functionality of BMC Remedy ITSM 7.5. Duration: 4 hour(s)
BMC Remedy IT Service Management 7.6.03: What's New for
Users (WBT)
RSMG-ITWN-0763This online course uses a set of short tutorials to provide
BMC Remedy ITSM 7.6.00
users and managers with an overview of the new features
and functionality of
BMC Remedy ITSM 7.6.03.
Students are exposed to the new features and functionality
for using the IT Home page, Service Desk, Change
Management, and Asset Management.
The course is designed for support staff members and other
users of the BMC Remedy ITSM applications, who have made
the journey through any of the BMC Remedy ITSM 7.6....
Duration: 2 hour(s)
Published: 11-Mar-13 Page 67 of 79
REMEDY
BMC Remedy IT Service Management 7.6.04: Administering - Part
1 (WBT)
RSMG-ITA1-0764This online course provides BMC Remedy IT Service
Management 7.6.04 application administrators, developers,
and consultants with an introduction to ITSM application
administration, and introduces the architecture and common
configuration elements of the BMC Remedy ITSM
applications, including BMC Remedy Service Desk, BMC
Remedy Change Management, and BMC Remedy Asset
Management. The course provides BMC Remedy ITSM
administrators with the concepts and skills needed to
incorporate best practices w...
Duration: 4 hour(s)
BMC Remedy IT Service Management 7.6.04: Administering - Part
2
RSMG-ITA2-0764This course provides BMC Remedy IT Service Management
7.6.04 application administrators with the concepts and
hands-on experience to incorporate best practices when
administering the BMC Remedy IT Service Management
7.6.04 applications, specifically BMC Remedy Service Desk
(Incident Management and Problem Management), BMC
Remedy Change Management (including the Release
Management module), BMC Remedy Asset Management, and
related subsystems and modules. Using a workshop
environment, group discuss...
Duration: 5 day(s)
Date Location Open Seats Modality
12 Instructor-Led Online BMC - Online - Americas
9 Instructor-Led Online 11-Mar-13 BMC - Online - Americas
6 Instructor-Led Classroom 11-Mar-13 BMC - Tokyo, JP
5 Instructor-Led Online 18-Mar-13 BMC - Online - EMEA
12 Instructor-Led Classroom 18-Mar-13 BMC - McLean, VA
10 Instructor-Led Classroom 25-Mar-13 BMC - Paris, FR
12 Instructor-Led Classroom 06-Apr-13 BMC - Melbourne, AU
12 Instructor-Led Classroom 06-Apr-13 BMC - Sydney, AU
11 Instructor-Led Online 08-Apr-13 BMC - Online - Americas
8 Instructor-Led Online 15-Apr-13 BMC - Online - EMEA
16 Instructor-Led Classroom 22-Apr-13 BMC - McLean, VA
10 Instructor-Led Classroom 22-Apr-13 BMC - Moscow, RU
12 Instructor-Led Online 06-May-13 BMC - Online - Americas
10 Instructor-Led Classroom 13-May-13 BMC - Paris, FR
Published: 11-Mar-13 Page 68 of 79
REMEDY
BMC Remedy IT Service Management 7.6.04: What's New for
Users (WBT)
RSMG-ITWN-0764This online course uses a set of short tutorials to provide
BMC Remedy IT Service Management (ITSM) 7.6.00 users
and managers with an overview of the new features and
functionality of BMC Remedy ITSM 7.6.04.
Students are exposed to the new features and functionality
for using the IT Home page, BMC Remedy Service Desk, BMC
Remedy Change Management, and BMC Remedy Asset
Management.
The course is designed for support staff members and other
users of the BMC Remedy ITSM applications, who have
mad...
Duration: 2 hour(s)
BMC Remedy IT Service Management 7.6: What's New (WBT)
RSMG-SMWN-0760This online course provides ITSM 7.0.x/7.1.x users,
managers, administrators, and developers with an overview
of the new features and functionality of BMC Remedy ITSM
7.6. Features and functionality introduced with ITSM 7.5 are
included.
Duration: 5 hour(s)
BMC Remedy IT Service Management 7.x: Application
Administering Essentials (WBT)
RSMG-ISMA-0700This online course provides ITSM application administrators,
developers and consultants with an introduction to ITSM 7.x
application administration. This course is a prerequisite to all
of the ITSM 7.x application administration courses. ITSM
Essentials describes the architecture, administration best
practices, and common configuration elements of the BMC
Remedy ITSM 7.x applications.
Duration: 3 hour(s)
Published: 11-Mar-13 Page 69 of 79
REMEDY
BMC Remedy IT Service Management 8.0: Administering – Part 1
(WBT)
SPPT-ITA1-0800This online course provides BMC Remedy IT Service
Management 8.0 application administrators, developers, and
consultants with an introduction to ITSM application
administration, and introduces the architecture and common
configuration elements of the BMC Remedy ITSM
applications, including BMC Service Desk, BMC Change
Management, and BMC Asset Management. The course
provides BMC Remedy ITSM administrators with the concepts
and skills needed to incorporate best practices when
configuring and admi...
Duration: 4 hour(s)
BMC Remedy IT Service Management 8.0: What’s New for
Administrators (WBT)
SPPT-ITWA-0800The BMC Remedy IT Service Management 8.0: What’s New
for Administrators online course is designed for ITSM
application administrators with previous BMC Remedy IT
Service Management 7.6.04 education and experience. This
self-paced course introduces participants to the new features
in ITSM 8.0, using examples and quizzes to ensure
experienced 7.6.04 users gain the knowledge necessary for
8.0 proficiency.
All participants are encouraged to take the optional
examination included with this course. T...
Duration: 1 hour(s)
BMC Remedy IT Service Management 8.0: What's New For Users
(WBT)
SPPT-ITWN-0800The BMC Remedy IT Service Management 8.0: What’s New
for Users online course is designed for ITSM users and
managers with previous BMC Remedy IT Service
Management 7.6.04 education and experience. This
self-paced course introduces participants to the new features
in ITSM 8.0 that are relevant to a user. The course includes
8.0 examples and quizzes to ensure experienced 7.6.04
users gain the knowledge necessary for 8.0 proficiency.
Duration: 1 hour(s)
Published: 11-Mar-13 Page 70 of 79
REMEDY
BMC Remedy Knowledge Management 7.6.03: Using (WBT)
RSMG-RKMU-0763Knowledge management is fundamental to a successful
organization. The objective of knowledge management is to
increase the ability to resolve issues quickly, accurately, and
consistently. In this online course, students will learn vital
knowledge management concepts, knowledge management
best practices, and how to successfully implement these best
practices using the BMC Remedy Knowledge Management
7.6.03 application within their organizations.
BMC Remedy Knowledge Management 7.6.03 provides a...
Duration: 2 hour(s)
BMC Remedy Knowledge Management 7.6.04: Administering
RSMG-RKMA-0764Knowledge management is fundamental to a successful
organization. The objective of knowledge management is to
increase the ability to resolve issues quickly, accurately, and
consistently. In this course, students will learn to perform
vital configurations and tasks as administrators of the BMC
Remedy Knowledge Management 7.6.04 application.
BMC Remedy Knowledge Management 7.6.04 provides
advanced knowledge management for extending the
effectiveness and value of BMC Remedy IT Service
Management...
Duration: 2 day(s)
Date Location Open Seats Modality
8 Instructor-Led Online 10-Apr-13 BMC - Online - AP
9 Instructor-Led Online 18-Apr-13 BMC - Online - Americas
10 Instructor-Led Online 29-May-13 BMC - Online - EMEA
BMC Remedy Knowledge Management 7.6.04: Using (WBT)
SPPT-RKMU-0764Knowledge management is fundamental to a successful
organization. Proper knowledge management increases the
ability to resolve issues quickly, accurately, and consistently.
In this online course, students will learn vital knowledge
management concepts, knowledge management best
practices, and how to successfully implement these best
practices using the BMC Remedy Knowledge Management
7.6.04 application within their organizations.
BMC Remedy Knowledge Management 7.6.04 provides
advanced knowled...
Duration: 2 hour(s)
Published: 11-Mar-13 Page 71 of 79
REMEDY
BMC Remedy Knowledge Management 8.0: Using (WBT)
SPPT-RKMU-0800The BMC Remedy Knowledge Management 8.0 solution
provides advanced knowledge management for extending
the effectiveness and value of BMC Remedy IT Service
Management applications, primarily BMC Remedy Incident
Management and BMC Remedy Problem Management.
The BMC Remedy Knowledge Management 8.0: Using course
is fundamental for proper knowledge management. In this
course, participants will learn vital knowledge management
concepts and knowledge management best practices that will
enable them to ...
Duration: 2 hour(s)
BMC Remedy OnDemand 2011.01: Using for Support Staff (WBT)
RSMG-ROD1-1101The BMC Remedy OnDemand 2011.01: Using for Support
Staff online course equips participants with the knowledge
and skills necessary to successfully use the following
BMC Remedy OnDemand applications from the support staff
perspective:
• BMC Remedy Incident
• BMC Remedy Problem Management
• BMC Remedy Change Management
This education offers 24-hour access to task demonstrations,
interactive product simulations, and the ability for
participants to test their skills along the way.
ITIL® is ...
Duration: 2 hour(s)
BMC Remedy OnDemand 2012.01: Using for Support Staff (WBT)
SPPT-ROD1-1201The BMC Remedy OnDemand 2012.01: Using for Support
Staff online course equips participants with the knowledge
and skills necessary to successfully use the following
BMC Remedy OnDemand applications, from the support staff
perspective:
BMC Remedy Incident Management
BMC Remedy Problem Management
BMC Remedy Change Management
BMC Remedy Asset Management
Duration: 2 hour(s)
ITIL® is a Registered Trade Mark of the Cabinet Office
Published: 11-Mar-13 Page 72 of 79
REMEDY
BMC Remedy Service Desk 7.5: Using Incident Management
(WBT)
RSMG-IMUS-0750In this online course, students are introduced to the
functionality of BMC Remedy Incident Management 7.5.
Students learn how to perform various tasks from three user
roles: requester, support staff, and incident manager.
Duration: 3 hour(s)
BMC Remedy Service Desk 7.5: Using Problem Management
(WBT)
RSMG-PMUS-0750This online course provides problem support staff with the
information needed to use BMC Remedy Problem
Management 7.5 to create and process problem
investigations, known errors, and solutions.
Duration: 3 hour(s)
BMC Remedy Service Desk 7.6.03: Using (WBT)
RSMG-SDIP-0763This online course provides service desk support staff
(service desk analysts, problem coordinators, and
specialists) and support staff managers (group coordinators)
with the information needed to use BMC Remedy Service
Desk 7.6.03 (BMC Remedy Incident Management and BMC
Remedy Problem Management) to create and process
incident requests, problem investigations, known errors
records, and solution database entries.
Duration: 5 hour(s)
Published: 11-Mar-13 Page 73 of 79
REMEDY
BMC Remedy Service Desk 7.6.04: Using (WBT)
RSMG-SDIP-0764This online course provides service desk support staff
(service desk analysts, problem coordinators, and
specialists) and support staff managers (group coordinators)
with the information needed to use BMC Remedy Service
Desk 7.6.04 (BMC Remedy Incident Management and BMC
Remedy Problem Management) to create and process
incident requests, problem investigations, known errors
records, and solution database entries.
Duration: 5 hour(s)
BMC Remedy Service Desk 7.6: Using (WBT)
RSMG-SDIP-0760This online course provides service desk support staff
(service desk analysts, problem coordinators, and
specialists) and support staff managers (group coordinators)
with the information needed to use BMC Remedy Service
Desk 7.6 (BMC Remedy Incident Management and BMC
Remedy Problem Management) to create and process
incident requests, problem investigations, known errors, and
solutions.
Duration: 4 hour(s)
BMC Remedy Service Desk 8.0: Using (WBT)
SPPT-SDIP-0800The BMC Remedy Service Desk 8.0: Using online course
provides service desk support staff (service desk analysts,
problem coordinators, and specialists) and support staff
managers
(group coordinators) with the information needed to use BMC
Remedy Incident Management and BMC Remedy Problem
Management applications to create and process incident
requests, problem investigations, known errors records, and
solution database entries. This highly interactive course
includes v8.0 examples, application ...
Duration: 5 hour(s)
Published: 11-Mar-13 Page 74 of 79
REMEDY
BMC Service Request Management 7.6: Administering and
Configuring
RSMG-SRMA-0760This instructor led course provides BMC Service Request
Management (SRM) administrators, Service Catalog
Managers, Business Relationship Managers, and developers
with the concepts and hands-on experience to incorporate
best practices when administering and configuring the BMC
Service Request Management solution. Using a workshop
environment, group discussions, and scenario-based guided
lab exercises, participants analyze, determine, and perform
the necessary steps to administer, configure, and i...
Duration: 5 day(s)
Date Location Open Seats Modality
9 Instructor-Led Classroom 11-Mar-13 Materna - Dortmund, DE
7 Instructor-Led Classroom 18-Mar-13 BMC - Vilvoorde, BE
6 Instructor-Led Online 18-Mar-13 BMC - Online - Americas
8 Instructor-Led Online 08-Apr-13 BMC - Online - EMEA
12 Instructor-Led Classroom 15-Apr-13 BMC - Melbourne, AU
12 Instructor-Led Classroom 15-Apr-13 BMC - Sydney, AU
8 Instructor-Led Online 29-Apr-13 BMC - Online - Americas
12 Instructor-Led Classroom 13-May-13 Materna - Dortmund, DE
16 Instructor-Led Classroom 13-May-13 BMC - McLean, VA
10 Instructor-Led Online 03-Jun-13 BMC - Online - AP
10 Instructor-Led Classroom 10-Jun-13 BMC - Egham, UK
16 Instructor-Led Classroom 10-Jun-13 BMC - San Jose, CA
BMC Work Order Management 7.6: Using (WBT)
RSMG-WOMU-0760Work Order Management is a back-end application of BMC
Service Request Management (BMC SRM), providing basic
facilities for assignment, status, work info, and task
management. The SRM integration with Work Order
Management allows users to create a generic work-order
process. This online course provides Work Order
Administrators and Managers with the information and
experience they need to fulfill service requests successfully.
Students will learn about the Work Order Console functional
areas, t...
Duration: 2 hour(s)
Published: 11-Mar-13 Page 75 of 79
SDE
BMC Service Desk Express 9.x: Administering - Part 1 (WBT)
RSMG-SDA1-0980This online course is designed to teach students how to use,
configure, and manage BMC Service Desk Express. Students
learn how to perform various tasks including creating staff
members, defining priority levels, assets and relationships,
implementing support actions, and implementing the system
administration functions to tailor the SDE application to
general and specific business needs.
Duration: 5 hour(s)
BMC Service Desk Express 9.x: Administering - Part 2
RSMG-SDA2-0980In the BMC Service Desk Express 9:x: Administering – Part 2
course, experienced BMC Service Desk Express (BMC SDE)
administrators expand their knowledge of business
automation and learn how to maximize their return on
investment in the BMC Service Desk Express Suite solution.
This course imparts the skills necessary to customize and
automate tasks throughout BMC SDE.
Duration: 5 day(s)
Date Location Open Seats Modality
11 Instructor-Led Online 08-Apr-13 BMC - Online - Americas
BMC Service Desk Express 9.x: Using (WBT)
RSMG-SDUS-0960The BMC Service Desk Express 9.x: Using course introduces
help desk end users to the functionality of BMC Service Desk
Express 9.x.
This online course is an introductory course designed to
teach concepts of BMC Service Desk Express Suite v9.x, and
familiarize BMC Service Desk Express help desk end users
with the functionality of the product. Students learn how to
perform various tasks including call logging and creating and
assigning incidents and work orders.
Duration: 4 hour(s)
Published: 11-Mar-13 Page 76 of 79
SDE
BMC Service Desk Express 9.x: What's New
RSMG-SDWN-0900This course introduces and explains the new features and
functionality included in BMC Service Desk Express (SDE)
9.0. Minimum of 6 months BMC Service Desk Express
administration experience and understanding of relational
database concepts is recommended.
Duration: 3 day(s)
Published: 11-Mar-13 Page 77 of 79
SLM
BMC Service Level Management 7.5: Basic (WBT)
RSMG-SLMB-0750The BMC Service Level Management (SLM) 7.5 application
provides a combined solution to bridge operations and
services. This application is designed to ensure delivery of
agreed-upon levels of service to your customers. In this
online course, Service Level Managers and Applications
Administrators gain competency in defining, creating,
managing, and monitoring agreements, service targets, and
contracts using the SLM 7.5 application, which helps them to
monitor the performance of a service, other c...
Duration: 5 hour(s)
BMC Service Level Management 7.6 - Part 1 (WBT)
RSMG-SLM1-0760The BMC Service Level Management (SLM) 7.6 application
provides a combined solution to bridge operations and
services. This application is designed to ensure delivery of
agreed-upon levels of service to your customers. In this
online course, Service Level Managers and Applications
Administrators gain competency in defining, creating,
managing, and monitoring agreements, service targets, and
contracts, using the BMC SLM 7.6 application, which helps
them to monitor the performance of a service, ot...
Duration: 5 hour(s)
BMC Service Level Management 7.6 - Part 2 (ODL)
RSMG-SLM2-0763BMC Service Level Management 7.6 – Part 2 (ODL) provides
BMC Service Level Management (SLM) Administrators,
Service Level Managers, Service Catalog Managers, and
Business Relationship Managers with the concepts and
hands-on experience to incorporate best practices when
using, administering, configuring, and integrating the BMC
SLM solution. The course covers features and functionality of
BMC SLM through a combination of engaging Web-based
content and access to a multi-server remote lab environme...
Duration: 18 hour(s)
Published: 11-Mar-13 Page 78 of 79
MORE INFORMATION
For more information about BMC Educational Services, visit www.bmc.com/education or
contact us at any of the following:
Americas
+1-800-574-4262
Asia Pacific
+65 6398 8200
EMEA
+44 (0) 808 2343 496
Business runs on IT. IT runs on BMC Software.
Business thrives when IT runs smarter, faster, and stronger. That’s why the most
demanding IT organizations in the world rely on BMC Software across both distributed and
mainframe environments. Recognized as the leader in Business Service Management, BMC
provides a comprehensive and unified platform that helps IT organizations cut cost, reduce
risk, and drive business profit. For the four fiscal quarters ended June 30, 2010, BMC
revenue was approximately $1.92 billion. Visit www.bmc.com for more information.