1Business Management Program (24 day program)

Marketing (6 Modules)

- Customer Relations & Quality Service- Surveying Your Market- Advertising and Promotions- Selling Skills- Establishing a Selling Price- Visual Merchandising

Accounting and Finance (5 Modules)

- Fundamental Bookkeeping- Interpreting Financial Statements- Analysing Financial Statements- Managing Your Cash Flow- Credit and Collections

Human Resources & General Management (10 Modules)

- Recruiting and Selecting Personnel- Performance Review- Coaching and Counselling- Motivating Your Employees- Delegation- Improving Team Work- Decision Making and Problem Solving- Conflict Management- Communication Skills- Managing Your Time Effectively

Improving Customer Service (10 day program, 7 Modules)

- Awareness of Customer Service- Improving Customer Communication- Handling Difficult Customers- Assertiveness and Customer Service- Improving Internal Customer Service- Support and sales staff - Selling and customer-handling skills- Customers and the Telephone

Introduction to Accounting (14 day program)

- Introduction to Accounting Concepts- Recording Transactions- Trial Balance and General Journal- Special Journals and General Ledger- Discounts, Returns and Allowances- Subsidiary Ledgers- Adjusting the Accounts and Preparing the Statements- Classification of Balance Sheet - Work Sheet and Closing Accounts- Accounting for a Merchandise Concern- Internal Control for Cash

How to Start Your Own Business (15 day program, 12 Modules)

- The Entrepreneurial Spirit- Customer Relations & Quality Service- Surveying Your Market- Advertising and Promotions- Selling Skills- Establishing a Selling Price- Fundamental Bookkeeping- Interpreting Financial Statements- Managing Your Cash Flow- How to Arrange Financing- Decision Making and Problem Solving- Communication Skills

Supervisory Program (12 Modules)

- Leadership Skills- Making Meetings Work- Organizational Skills- Coaching and Counselling- Delegation- Effective Team Work- Decision Making and Problem Solving- Communication Skills- Managing Change- Conflict Management- Assertive and Non-Assertive Behaviour