MGTS2606 Week 13: Course Review and Revision LectureDr Marissa Edwards

Week 13 Overview Final examination Final exam structure and content Preparing for the final exam

Example MCQs Short answer questions

Example short answer questions Content summary Questions Teaching Evaluations

Final Examination Scheduled for November 18 at 11:15AM Please ensure that you check the Exam Timetable beforehand

in case there are changes to the locations! You are responsible for ensuring that you go to the right place at the right time.

Final Examination Structure Content

40 Multiple Choice Questions (0.5 marks each; 20%) 7 Short Answer Questions from a choice of 10 (five marks each;

35%) Worth 55% of your overall grade in this course

10 minutes perusal and 2 hours of writing time An unmarked bilingual dictionary is permitted in the exam

Final Exam Content Covers all lecture material from Weeks 1-12 and required

readings MCQs test knowledge of lecture material only Short answer questions draw on lecture material and required

readings, etc. Summary of readings list and copy of readings available on BB

Preparing for the Final Exam Review questions included in these revision notes will be useful

to you!

How do I use the required readings? Your revision should include the required readings Required readings supplement lecture material Use the readings to make sure you understand the concepts

covered in the review questions at the end of each lecture Focus on concepts covered in the lecture

Example MCQ Which of the following is an antecedent of groupthink?a) Overestimation of the groups worthb) High cohesivenessc) Closed mindednessd) Uniformity pressuree) None of the above

Example MCQ Recently, the large management consulting organisation

Pacific Communication Partners suffered an organisational crisis when its CEO was accused of bullying junior staff, and the case was reported in the media. According to Snyder et al.s (2006) typology, which type of crisis has occurred here?

a) Internal-normalb) Internal-abnormalc) External-normald) External-abnormale) Internal-deviance

Example MCQ According to your lecture notes, urban legends function

to:a) Establish, change or maintain group membership/power

structure/normsb) Make sense of ambiguityc) Manage threat or potential threatd) Entertain others; establish, maintain or impart cultural

valuese) None of the above

Short Answer Questions Must complete 7 questions from a choice of 10 Most questions are structured around 3 or 5 elements Key terms: define, describe, explain, example, compare

and contrast e.g., describe and give examples of the 4 .; identify and explain

the 3 steps of X If the question is structured around only 3 elements, your answer

will require greater elaboration to receive the full 5 marks Tips for success:

Use full sentences (dont use bullet-points or diagrams) Be clear and specific (avoid waffle) Write as much as you can! (as long as it is relevant to the question) Recommendation: At least a page to a page in length

Example Short Answer Questions1. Define groupthink. What are the symptoms,

antecedents and decision-making characteristics of groupthink?

2. Provide a definition of power. Next, describe and provide examples of each of French and Ravens bases of power.

3. Define and describe retribution, reciprocity and reason strategies, including an example of when it is most appropriate to use each one.

Reminder: Lecture Topics Week 1: Course Overview and Introduction Week 2: Self-awareness, Non-Verbal Communication and Listening Week 3: Core Communication Concepts (lecture ONLY but no tutorials) Week 4: Meetings, Oral Presentations and Writing Week 5: Culture and Mediated Communication Week 6: Whistle-blowing and Crisis Communication Week 7: Power, Influence and Persuasion Week 8: Interviews and Group Decision-Making Week 9: Stress and Supportive Communication (Nasreen Sultana)

No Lecture or Tutorials: Mid-Semester Break Week 10: No lecture or tutorials (Labour Day Holiday) Week 11: Intercultural Communication (Nasreen Sultana) Week 12: Gossip and Rumours Week 13: Course Review and Revision Lecture

Content Summary The following is a general summary of the concepts and

theories that we have covered in this course, but it is NOT a summary of everything that you need to know for the final exam!!

Use this as a guide for the content that you should be familiar with only.

Review questions are not guaranteed to be on the final exam!

Week 1: Overview Course Introduction Assessment

Group presentation Written assignment Final examination

Core concepts Definitions of communication Historical perspective Communicative competence Types of communication Why do we communicate?

Models of communication Transmission Circular Transaction

Ethics and purpose

Week 1: Review Questions1. What is communication?2. What is communicative competence?3. Why do we communicate? Discuss the three reasons that

people engage in communication, providing examples to illustrate your points.

4. Compare and contrast the key ideas of the transmission, circular and transaction models of communication, providing an example of each model to illustrate your points.

5. Define noise, and define and provide examples of the three types of noise discussed in your lecture notes.

6. Define and provide organisationally-based examples of the six types of unethical communication.

Week 2: Overview Effective Interpersonal Communication

Self-awareness Assertiveness

Listening Hearing vs. listening Causes of ineffective listening Barriers to listening HURIER model Active vs. passive listening Types of listening

Non-Verbal Communication (NVC) Categories of NVC Impression management

Week 2: Review Questions1. What is self-awareness, and why is it important that managers are

self-aware? Also, name and discuss three barriers to self-awareness.

2. What is assertiveness? Explain how assertiveness is different from passive, aggressive, and manipulative communication, providing an example of each to illustrate your points.

3. What is the difference between hearing and listening?4. Define active listening, and discuss each of the three active

listening skills, using examples to illustrate your points.5. Name and discuss the five causes of ineffective listening.6. Name and describe each of the components of the HURIER model

of effective listening.7. What is non-verbal communication?8. Name and describe each of the categories of non-verbal

communication and provide an example of each to illustrate your points.

Week 3: Overview1. Organisational Communication Defined2. Part I: Communication networks

a) Formal communication networksb) Informal communication networks

3. Part II: Employee Voice and SilencePart III: Approaches to Studying Communication in Organizations 1. Structural approach2. Human relations approach3. Cognitive approach4. Social identity approach

4. Practical implications: NASA and the Challenger disaster (cont. in Week 5)

Week 3: Review Questions1. Provide a definition of organisational communication and

name and describe each of the types of formal communication networks in organisations.

2. Name and describe each of the types of informal communication networks in organisations, and also discuss three functions of informal networks.

3. Define the grapevine and discuss two advantages and two disadvantages of this network.

4. Define employee silence and discuss each of the types of silence in organisational settings, providing an example of each to illustrate your points.

5. Name and discuss in detail each of the four approaches to studying communication in organisations.

Week 4: Overview Effective Meetings

Types of meetings Advantages and disadvantages Reasons for holding or not holding a meeting Conducting a meeting

Effective Presentations Types of presentations

Apologies Common types of Oral Delivery Attracting and Maintaining Audience Attention

1. Five Theses of the Power of Presentation2. Presentation structure3. Monroes Motivated Sequence4. Rhetorical appeals

Communication apprehension Academic Writing

Week 4: Review Questions1. Using examples from an organisational context, discuss

three advantages and three disadvantages of meetings. 2. Describe three reasons for holding a meeting and also three

reasons for NOT holding a meeting.3. Name and discuss the elements of an effective apology and

also explain how you would deliver an effective apology as a manager.

4. Discuss each of the Five Theses of the Power of Presentation.

5. Using an example, discuss how you would structure a presentation using Monroes Motivated Sequence.

6. What is communication apprehension? Discuss three causes and three ways to reduce this phenomenon.

Week 5: Overview Organisational culture

Definition Impact of culture on communication Norms and culture

Mediated communication Types of mediated communication Media choice (discussion of various mediums) Considerations in choosing a communication channel

Key theories and models Dual Capacity Model of Communication Media Choice Social Identity Model of De-individuation Effects (SIDE) Hyperpersonal Model of CMC

Organisational culture and Challenger and Columbia disasters

Week 5: Review Questions1. What is organisational culture? How do norms and culture affect

organisational communication? Provide three examples from organisational settings to illustrate your points.

2. What is mediated communication? Name and describe the four types of mediated communication discussed in your textbook, providing examples of each.

3. What are the advantages and disadvantages of different media channels (e.g., e-mail, face-to-face communication)?

4. Describe Media Richness Theory and explain why it important to have an understanding of media richness when communicating, including examples of different media (high vs. low) to illustrate your points.

5. Name and describe the central concepts of Sitkin, Sutcliffe and Barrios-Choplins (1992) Dual Capacity Model of Communication Media Choice.

6. Describe the Hyperpersonal Model of CMC and discuss the four specific advantages of mediated communication

Week 6: Overview What constitutes wrongdoing?

Workplace Deviance Types and consequences of deviance

Whistle-Blowing and Deaf Ear Syndrome Predictors of whistle-blowing How can organisations encourage employees to speak up? Managerial responses to complaints

Deaf Ear Syndrome

Organisational crises Causes of organisational crises Consequences of organisational crises Typology of crises (Snyder et al, 2006) Crisis response strategies (Coombs, 2007)

Week 6: Review Questions1. What is whistle-blowing? State and explain the organisational, contextual

and individual-level factors linked to whistle-blowing.2. State and describe the four ways that organisations can encourage

employees to engage in whistle-blowing. 3. What is deaf ear syndrome? Discuss the three major findings that have

been linked to the emergence of deaf ear syndrome.4. How can organisations reduce deaf ear syndrome? Provide at least four

detailed examples.5. Provide a definition of an organisational crisis, and name and describe each

of Coombs (2007) crisis response strategies, also stating when each one should be used.

6. Define an organisational crisis, and discuss two causes and consequences of crises.

7. Describe each of the types of crises in Snyder et al.s typology of crises, and provide a detailed example of each one.

Week 7: Overview Key Definitions Power

Sources of position and personal power French and Ravens bases of power

Reward, coercive, legitimate, informational, referent, expert Determinants and consequences of power

Influence Retribution, reciprocity, and reason

Persuasion What makes a message persuasive? Theories/models of persuasion

1. Social Judgment Theory (Sherif & Hovland, 1961) 2. Theory of Reasoned Action (Fishbein & Ajzen, 1975) 3. Theory of Planned Behaviour (Ajzen, 1985;1991) 4. Elaboration Likelihood Model (Petty & Cacioppo, 1986)

Week 7: Review Questions1. Provide a definition of power, then name and describe each of French

and Ravens bases of power, providing an example of each one to illustrate your points.

2. Define each of the three influence strategies and provide an example of how each could be used in an organisational setting.

3. Describe each of the components of Keltner, Gruenfield and Andersons model of the determinants and consequences of power

4. What are the advantages and disadvantages of retribution, reciprocity and reason respectively?

5. What is persuasion? Explain the major elements of the Elaboration Likelihood Model, using an example to illustrate your points.

6. Describe each of the key components of Social Judgment Theory, using an example to illustrate your points.

7. Name and describe the factors that you should consider when developing a persuasive message.

8. Compare and contrast the Theory of Reasoned Action and the Theory of Planned Behaviour, using an example to illustrate your points.

Week 8: Overview Job interviews

Types of interviews Phases of the interview Interviewer and applicant roles Job interviews: Impression Management

Group decision-making activity Advantages of group decision-making Disadvantages of group decision-making

1. (Unquestioning) obedience to authority2. Conformity to group norms3. Groupthink 4. Risky shift 5. Group polarization 6. Preference for discussing only shared information

Overcoming group decision-making biases

Week 8: Review Questions1. Describe the role of the interviewer and the role of the

interviewee/applicant in a selection interview.2. Define Impression Management (IM) and discuss the role of

applicant IM techniques (including examples) in job interviews.3. What are the symptoms, antecedents and decision-making

characteristics of groupthink? 4. Using examples, define and describe the six disadvantages of

group decision-making. 5. Describe the four ways that you can overcome biases in group

decision-making.

Week 9: Overview Definition of stress Three stages of a reaction towards stress Four main types of stressors How to manage stress Supportive communication

Coaching Counselling

Benefits of supportive communication Eight attributes of supportive communication

Week 9: Review Questions1. What is stress?2. Why is stress a managerial issue?3. What are three stages of a reaction to stress?4. Describe four types of stressors at work5. Identify and provide examples of the five defence mechanisms for

coping with stress6. Identify and provide examples of the five defence mechanisms for

coping with stress7. Identify and provide examples of the two different types of time

induced stress.8. Identify and provide examples of the three different types of

situational induced stress.9. Identify and provide examples of the 3 different types of encounter

induced stress10. Identify and provide examples of the 2 different types of

anticipatory stressors

Week 9: Review Questions cont.1. What are the ways of managing time-based stress?2. What are the ways of managing encounter stressors?3. What are the ways of managing situational stressors? 4. What are the problems associated with coaching and

counselling? 5. Compare and contrast coaching and counselling.6. What is supportive communication?7. What are the benefits of supportive communication?8. Describe the 8 principles of supportive communication

Week 11: Overview What is culture? What is intercultural communication? Benefits and challenges of intercultural communication Barriers to intercultural communication Overcoming intercultural communication barriers

Week 11: Review Questions1. How and why should managers take culture into account

when communicating in the workplace?2. What impact do interethnic norms have upon intercultural3. communication?4. Define intercultural communication5. What is intercultural intelligence?6. What is intercultural communication competence and how

would you achieve it?7. What are the barriers to effective intercultural

communication?

Week 12: Overview Key Definitions

Gossip Urban legends Rumours

The context, content, functions and consequences of rumours and gossip

Why do people spread and believe rumours? How to effectively manage harmful rumours at work

Preventing rumours Neutralising rumours

Communication and trust Trust repair after an organisation-level failure

Week 12: Review Questions1. Compare and contrast gossip, rumours and urban legends,

including an example of each to illustrate your points. 2. Describe the four theories of rumour transmission in

organisations.3. Define rumours, and explain when people are most likely to

believe a rumour?4. Define rumours, and discuss the four ways that managers

can neutralise rumours in an organisation.5. If you were a manager, what steps would you take to prevent

rumours in your organisation?6. What is trust? Explain each of the stages of trust repair

following an organisation-level failure, using an example to illustrate your points.

Your turn Any questions about the final exam and/or course

content?

Consultation Course staff (Dr. Marissa Edwards and Nasreen Sultana)

will be available for consult during SWOTVAC and the week of the final exam (see Blackboard for consultation times).

If you have questions pertaining to course content: Review your lecture notes Do the required readings and recommended readings for that topic Check the discussion board on Blackboard Do not leave your question to the 48hrs prior to the exam!