Countywide Data Circuits - Broward County...detail your “Crisis Management” plan, and include how this benefits Broward County. This procedure shall include a list of contacts,

AT&T FPL Comcast Comments

Data RFP Attachment A RFP # R1373502P1 – Countywide Data Circuits

GENERAL SPECIFICATION CAPABILITIES – GROUPS I THROUGH GROUPS III Enterprise Technology Services

High Value Elements sought by Broward County

1. Provide details on electronic delivery, and the delivery timeline to provide a portal site for Broward County to review, report, print, and apply payment for services rendered. Provide the retention period of invoicing and how long historical information is stored and accessible via the portal.

Yes, in compliance with the requirements.



2. Provide a Logical Diagram of your proposed service offering for each group in this RFP.




3. Provide a Physical Diagram of your proposed service offering for each group in this RFP.



No Information Provided.

4. Provide documentation on what demarcation hardware you will be using (provide manufacturer and specifications) for each group.



No informnation provided.

5. For each group, provide documentation outlining the method utilized at the Point of Demarcation to



No informnation provided.

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interconnect each circuit with the Broward County networking devices, including the minimum number of active strands of fiber terminated into each location for each group.

6. Detail the ability to provide one of thefollowing:

Registered Communications Distribution Designer (RCDD) Established in 1984, RCDDs demonstrate knowledge in the design, integration and implementation of information technology systems (ITS) and related infrastructure components.

or

Registered Telecommunication Project Manager (RTPM) Information technology systems (ITS) professionals pursuing excellence within the industry should consider becoming a BICSI RTPM.

or

Outside Plant (OSP) Designer Established in 2001, OSP Designers demonstrate knowledge in outside plant design.

Engineer at County’s request to assist with evaluating proper installation requirements for new or existing buildings that require new services. This Engineer will deliver

Yes, in compliance with the requirements. Can provide RCDD and OSP with Project Managers on staff (PMI certified).



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design materials for Provider to scope services, installation pricing, and timeline under this Agreement as related to construction costs required for services.

7. Provide the address of your localspare parts depot. Local spare partsdepot must be within the SouthFlorida tri-county areas (Broward,Palm Beach or Miami-Dade). Confirmthe spare parts depot is accessible toprovider’s technicians on a 7 x 24 x365 basis.

Not in compliance with the requirements, states they locate “just in time” spare parts throughout S. Florida.

Yes, in compliance with the requirements. Depots to the North and South of Broward.

Not in compliance with the requirements. Comcast has spares to meet SLA guidelines.

8. For Broward County’s geographicalarea, provide the approximatenumber of staff deployed in BrowardCounty’s geographical area duringthe provider’s designated workdaywho are field services responders,provide the approximate number ofstaff deployed as field serviceresponders during the providers non-working hours for each group.

Not in compliance with the requirements but Vendor states adequate certified staff are available to properly address Broward services.

Yes, in compliance with the requirements. Six staff during working hours, two staff on standby after hours.

No answer.

9. Describe the proposed responseprocedure in case of service outageor service degradation. As related toa major loss of services, provide indetail your “Crisis Management” plan,and include how this benefitsBroward County. This procedure shallinclude a list of contacts, escalationprocedures, communicationmethod(s), initial call response time,resolution confirmationcommunication.




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10. Provide a description and matrixdetailing how priority services aredetermined during times whenmultiple outages exist throughoutBroward County for each group.

Not in compliance with the requirements. Provided a matrix of Severity levels with a general description.



11. Explain how you participate in anyform of priority restoration grids i.e.Hospitals, Law Enforcement, 911Centers, etc. during major outages.Where can the County benefit frompriority restoration?

Yes, in compliance with the requirements. (TSP guidelines)

Yes, in compliance with the requirements. (TSP guidelines) along with naming Broward as part of priority restoration efforts.


12. Describe the process of providingBroward County with Traffic AnalysisReporting capabilities. Provide atleast ten (10) reports that will beavailable at no additional cost to theCounty.




13. Provide a detailed explanation on anyweb portal provided to the County atno additional cost for use inmonitoring live and historical networktraffic.




14. Specify and explain in detail theservice plans covering contractedsolutions. Provide any detailsurrounding Quality of Service(QOS), Class of Service (COS) andexpedited services placed byBroward County’s at the County‘sdiscretion for solutions servicingcritical functions.

Yes, in compliance with the requirements. Offers five Classes of Service with Service Level Agreements. Offers Per Packet Class of Service (PPCos) in six Classes of Service.

Yes, in compliance with the requirements. Supports COS and QOS, Traffic can be prioritized.

Yes, in compliance with the requirements. Offers basic, Priority and Premium. Basic is included with the pricing provided.

15. Describe the standard Fiber OpticEthernet Features you can offer tothe County.



Yes is in compliance with the requirements

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16. Describe your ability to provideservice commitments that deliverstraffic with as low as 13ms in latencywith a jitter rate of less than 2ms.



Yes, Only through the purchase of the addition for Premium services.

17. Provide information regarding bestpractices throughout your Providerfacilities having isolated dual entrypaths, and use of failover in anuninterrupted manner for CentralOffice (CO) functionality.


Yes, in compliance with the requirements. No answer.

18. What percentage of Facilities in useby the Provider are wholly ownedfacilities? What percentage are Co-Location arrangements with sharedInfrastructure?

Yes, 100% is wholly owned by Vendor.

Yes, 97.83% are wholly owned. One site (of two) is the Peak 10 data center.

Yes, 100% is wholly owned by Vendor.

19. Provide a description on DisasterRecovery services that are availablefor use by the County to securecertain locations in an automatedfailover mode.




20. Specify the details of the Provider’sdisaster recovery plan, and businesscontinuity plan in support of BrowardCounty services for each group.




21. Specify the Provider’s ability tofurnish a proposed circuit installationschedule prior to commencing anyinstallation work. The schedule willinclude proposed start and finishdates for installation of the provider'sequipment at each County locationsubject to the County's approval.County will also require modificationsto proposed schedule toaccommodate any other construction




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or activities at any Broward County facilities.

22. Provide the process for BrowardCounty to request and changebandwidth at any site during the termof this contract regarding pricing andprocessing of an order. Provide theestimated timeline to process arequest for increase (or decrease) inbandwidth.

Yes, in compliance with the requirements. Two weeks.

Yes, in compliance with the requirements. Eight business days.

Yes, in compliance with the requirements. 5-7 days.

23. Provide details on the ability tocomplete configuration, or networkequipment changes within a one-week duration after Countynotification to proceed.




24. Describe the process of how theCounty will add or cancel servicesthroughout various Locations duringthe contract term without penalty.




25. Describe the methodologies andtechnologies provided to BrowardCounty for verification of contractedservice delivery with regard tobandwidth and capacity of circuit.




26. Provide the entire project timelineincluding design phases for fullimplementation and integration ofproposed services for each group.




27. Describe your ability to provideManaged Services for Internet,Intranet, and WAN to include, Switchand Router configuration, NetworkMonitoring, Security Implementation,Traffic Shaping and QOS/COS


Yes, in compliance with the requirements using a 3rd party partner.


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Implementation, and bandwidth sizing.

28. Indicate the level of network securitysolutions the Provider can apply toservices contracted by the County toensure confidentiality of the Countydata traffic.



Response didn’t answer security question instead went into network traffic CIR.

29. Describe your ability to provideInternet Protocol version 6 (IPv6) toBroward County and what serviceengagements do you offer to assistwith planning, design, and transitionalmigration?




30. Describe your ability to supportJumbo Ethernet Frames with acapability of supporting up to 9,000bytes of data. For Intranet networks,what are the current, or futureservices supporting this request.

Yes, in compliance with the requirements. (9,216 bytes)

Yes, in compliance with the requirements. Standard is 1,546 with Jumbo Framing upon request.


31. Explain your use of a call trackingticketing system. How can BrowardCounty obtain “Near Time” statusupdates on service outages?




32. Define your position of capability todeliver services as a Tier 1 or Tier 2company. (Provider must have thebandwidth in place to route theCounty’s traffic directly)




33. Provider shall detail the ability tocomply with the following E-Rateconditions including but not limited tothe following:a) SPIN and FederalCommunications Commission (FCC) Registration Number.




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b) Annual submission of Form 473 tothe Schools and Libraries Division (SLD), cooperation in County’s preparations for annual filing. c) Provide reimbursements to theCounty for discounts on eligible services received on or after the effective date of discounts and already paid for by the County. d) Separate itemization of E-Rateeligible and ineligible products and services, and guarantee start services during any fiscal funding year.

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Data RFP Group 1 RFP # R1373502P1 – Operational Criteria

Enterprise Technology Services


1. Ability to provide Circuit BandwidthSpeed Range to Service Locationsas determined appropriate by theCounty including the following:

a) 10 Mbpsb) 50 Mbpsc) 100 Mbpsd) 250 Mbpse) 500 Mbpsf) 1 Gbpsg) 10 Gbpsh) 40 Gbps

Complies with all speed except 40Gbps. Vendor states 40Gbps is on the AT&T future roadmap but did not specify an exact date.

Yes, in compliance with the requirements. Can go to 100Gbps.


2. Ability to provide fiber optic circuit(s)at specified termination points equalto or greater than the aggregateamount of the total bandwidth for allproposed fiber optic Ethernet circuitsproposed at the identified Servicelocations.




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3. Ability to provide a dedicated fiberoptic Ethernet Wide Area Network

(WAN) Digital Transmission Service to interconnect County-owned locations and satellite offices

through a hub and spoke topology terminating at the Broward County

Emergency Operations Center location and the Peak 10 Data

Center.




4. Ability to segregate the traffic basedon Virtual Local Area Network

(VLAN) or any other technology.Yes, in compliance with

the requirements. Yes, in compliance with the

requirements. Yes, in compliance

with the requirements.

5. Ability to provide Virtual PrivateNetwork (VPN) and Internet service over the same media using VLAN or

any other technology.




6. Ability to provide bandwidthreservation on Virtual Private Network (VPN) and internet

services.

Not fully compliant but the proposed service is acceptable due to the Vendor providing the reservation via CIR

(Committed Inforfmation Rate).

Not fully compliant,does not reserve bandwidth.


7. Ability to design, and include uponCounty's request, an additional

internal "point of entry" to improve the fault tolerance of the proposed

solution.




8. Ability to provide the contractedbandwidth rates on active fiber

without service degradation under normal operations on each circuit procured, regardless of the type of




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traffic generated by the County, patterns of County traffic, or network

electronics used by County to manage and shape its traffic.

9. Ability to provide a minimum twelve(12) strand fiber optic cables thatmeet generally accepted industrystandards and the followingrequirements:a) The termination Small FormFactor Pluggable (SFP) will be mounted in the building closet designated by County. b) Termination of Fiber will useappropriate SFPs for local core switches. c) The fiber termination will beLucent Connector (LC), unless otherwise determined as a request by Broward to deviate from this standard for County specific sites.

Not fully compliant but the proposed terminations are acceptable to the County, Vendor will meet the Industry Standard to provide the same service requested.

Yes, in compliance with the requirements. Not Fully Compliant.

10. Ensure at all times during thecontract term, the WAN installed andmaintained by the provider operateswith no interruption, loss ofconnectivity, or service degradation.

Not fully compliant but proposed 99.99% SLA (Service Level Agreement) is acceptable. Included in the SLA guidelines.


Not fully compliant but they will meet the SLA guidelines

11. Ability to provide anticipated serviceMPLS including:

a) 100 Mbps up to 10 Gbps at EOCb) 100 Mbps up to 10 Gbps at Peakc) 10 Data Centerd) 100 Mbps up to 10 Gbps at Traffice) Engineering



Did not offer MPLS. An alternate solution was proposed.

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12. Abiltiy to provide anticipated servicethrough MPLS to remote sites atspeeds ranging from 10 Mbps up to1 Gbps. These sites need to havethe ability to connect to the privateBroward County MPLS cloud.




13. Ability to create an interconnectedwide area network including allService Locations, with the ServiceLocation as the central point ofaggregation for MPLS serviceprovisioning.




14. Ability to design, and include uponCounty’s request, an additionalInternal “point of entry” to improvethe fault tolerance of the proposedwill be considered.




15. Ability to provide the contractedbandwidth rates of MPLS serviceswithout service degradation undernormal operations on each circuitprocured regardless of the type oftraffic generated by Broward County,patterns of County traffic, or networkelectronics used by County tomanage and shape its traffic.



Did not offer MPLS. An althernate solution was proposed.

16. Assume responsibility for locatingand documenting all possible MPLSservices installed by the providerand provide such documentation tothe County upon completion of thecircuit installation of the WAN.



Did not offer MPLS. An althernate solution was proposed.

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17. Ability to provide anticipated SONETservices including:

a) VPR’sb) Point-to-Pointc) DS-1d) DS-3



Did not offer SONET services. An alternate solution was proposed.

18. Ability to provide the contractedbandwidth rates on SONET serviceswithout service degradation undernormal operations regardless of thetype of traffic generated by BrowardCounty, patterns of County traffic, ornetwork electronics used by Countyto manage and shape its traffic.




19. Ability to assume responsibility forlocating and documenting allSONET services installed by theprovider. Provide documentation tothe County upon completion of thecircuit installation of the Wide AreaNetwork (WAN)




20. Ability to provide different levels of aService Level Agreement containingcomponents that address quickresolution, self-healingenhancements, and priorityrestoration.




21. Ability to provide 4-fiber 1+1protected mode as a normal designfeature.




22. Ability to provide Point -to-PointSONET Services. Yes, in compliance with

the requirements. Yes, in compliance with the requirements.


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1. Ability to provide Circuit BandwidthSpeed Range of 1 Gbps to 40

Gbps at various County facilities as determined appropriate by the

County.

Compliant but vendor is offering a SMART ring as alternate solution.



2. Ability to provide two separateFiber Optic Transport rings

capable of routing traffic in bothdirections for Service Locations

with speeds up to 40 Gbps.

Compliant but vendor is offering a SMART ring as alternate solution.



3. Ability to provide the contractedbandwidth rates on active fiber

without service degradation under normal operations on each circuit procured, regardless of the type of

traffic generated by the County, patterns of County traffic, or network electronics used by




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County to manage and shape its traffic.

4. Ability to provide a minimumtwelve (12) strand fiber opticcables that meet generally

accepted industry standards and the following requirements:

a) The termination Small FormFactor Pluggable (SFP) will be mounted in the building closet

designated by County. b) Termination of Fiber will useappropriate SFPs for local core

switches. c) The fiber termination will beLucent Connector (LC), unless

otherwise determined as a request by Broward to deviate from this

standard for County specific sites.

Compliant using Industry Standards which will

meet County requirements.



5. Assume responsibility for themaintenance, repair and

replacement of all provider provided equipment located at

each County facility to the connection point of the provider's

facility.

Compliant. Vendor will provide replacement

parts in accordance with the maintenance and support chosen by the

County. AT&T does not maintain extensive

spares parts inventory but does maintain

sources of supply for “just in time” delivery of

spare parts.



6. Responsibility for locating anddocumenting all fiber optic cable

installed by the provider and provide such documentation to the

Compliant. Vendor will willing to discuss the

Network maps with the County. Vendor consider



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County upon completion of the circuit installation of the WAN.

their Network lay out as confidential.

7. Ability to provide CircuitBandwidth Speed Rangeavailability as determinedappropriate and including:

a) 100 Mbps Cappedb) 500 Mbps burstable to 1

Gbps c) 1 Gbps burstable to 10 Gbpsd) 10 Gbps burstable to 40 Gbps



Does not Comply. Vendor does not have

a burstable option.

8. Ability to complete orders forInternet Service upgrades within two weeks for software upgrades

and 30 days for hardware upgrades.

Complies for exisiting service upgrade

changes.


Does not Comply. Vendor does not have SLAs on upgrades of services but willing to

work with the customer to meet the

deadlines.

9. Demonstrated ability to calculateburstable rates based on 95th

Percentile, higher of Inbound or usage.



Does not Comply. Vendor does not have

a burstable option.

10. Ability to provide at a minimum, aOne (1) Gbps Interface Port.




11. Ability to provide Internet accessservices with the bandwidth to route the County's data traffic directly without degradation of

service with “Peering agreements”. Services shall be a Tier One (1) or

Tier Two (2) Internet services Provider.




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12. Abiltiy to provide Internet serviceswith the bandwidth to route the

County's data traffic directly without degradation of service

under a Tier One (1) or Tier Two (2) designation without the use of

“Peering agreements”.




13. Ability to provide a pool of publicaddresses up to a maximum of 4full class “c” addresses using a

(/24) Network Mask.




14. Ability to establish BorderGateway Protocol (BGP) sessions

with Broward County gateway routers for Internet Protocol (IP)

prefix interchange.




15. Ability to provide secondary DNSservices with County operating as

Primary DNS.Yes, in compliance with




16. Ability to assume responsibility ofall costs associated with any

equipment at the site locations and network infrastructure

required to deliver the internet bandwidth inclusive of any upgrades to that equipment

required to meet procured and upgraded circuit speeds during the

contract term.




17. Ability to provide connectivity viasingle mode or multimode fiber per

circuit as required.Yes, in compliance with




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18. Ability to provide contractedbandwidth 24 hours per day, 365

days per year.Yes, in compliance with




19. Ability to provide the Countyaccess to network engineering support 24 hours per day, 365

days per year.




20. Ability to maintain networkmonitoring capability and

notification to Broward County at the point of any disruption of

service within two (2) minutes of problem awareness, and

documented via a trouble ticketing system with reporting capabilities

available to Broward County.

Complies. Vendor Restore time is based

on per incident.

Complies, Vendor sees service disruption within

two minutes, maximum 15 minutes for ticket creation.

Comply. Vendor will not commit with 2

minutes as SLA but vendor will proactively

monitor Comcast owned device at the

County locations.

21. Ability to provide a web-basedtool for bandwidth utilization

reporting to the County.Yes, in compliance with

the requirements. Comply will provide an

altenate tool called Ocular IP.


22. Ability to install all services andequipment included in proposal.




23. Ability to provide, as a part ofprovider's service offerings, the ability to close various external,

“upstream” attack vectors (Distributed Denial of Services

(DDOS), etc.) via Border Session Gateway Protocol (BGP) re-

routing.


Comply. If DDoS (Distribuited Denial of Service) services is

purchased.


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1. Ability to provide all speeds upthrough 50MB-500MB in the BrowardCounty geographic area.

No Bid Response. No Bid Response.

Partial Compliance, Broadband speeds range from 16-150 Mbps at this time.

2. Ability to provide consolidated billingunder a Master Account withcombined multi-site invoicing.

No Bid Response. No Bid Response. Yes, in compliance with the requirements.

3. Ability to provide core servicepackage at a fixed annual cost. No Bid Response. No Bid Response. Yes, in compliance


4. Ability to provide Internet speed withan allowable deviation of 5MB, eitherplus or minus from contracted speed


5. Ability to provide the contractedbandwidth rates for cable, copper, orfiber services without servicedegradation under normal operationson each circuit procured regardlessof the type of traffic generated byBroward County, patterns of County

No Bid Response. No Bid Response.

As per vendor, performance will be measure under the product specific agreements and specifications.

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traffic, or network electronics used by County to manage and shape its traffic

6. Ability to provide redundant paths toservice locations utilizing separateentry points and equipment.

No Bid Response. No Bid Response. Comply. Avalaible upon request to ICB (Individual Case Basis)

7. Ability to provide services withoutlimitation on data usage, ordegradation of bandwidth speedswithout usage charges.


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Documents

Countywide Data Circuits - Broward County...detail your “Crisis Management” plan, and include how this benefits Broward County. This procedure shall include a list of contacts,