A.Richards | Student Systems | SARS Student View

COUNS Staff Training Guide

SARS Student Booking ViewCounselling Services

Log on screen

Students log on to the system by using their Student Id as their Username and date of birth as their Password.

Once the student is logged on the Appointment Menu will give the follow options;

- Make an appointment - View or Cancel Appointments- View Appt. History - Logout

Main Menu

Select Make an Appointment

Campus Selection

Select the Campus and click Continue.In this example I’ve selected Strathfield

Search for an Appointment

Students are able to enter in as much or as little information as they like when searching for an appointment.

They have the option of narrowing the fields down to a specific Day, Time and Adviser.

Leaving the search fields as is (shown in this screen shot) will bring up all available appointments for the advisers listed.

Search for an Appointment

My appointment details;Day: AllStart Time: 8:00 amEnd Time: 5:00 pmAdviser: Adele Richards

Once the appointment details are selected click Find Appointments.

Search Results

My selection criteria has given me the following available appointments.

Students are able to book an appointment up to two weeks into the future. Only AVAIL appointments in your GRID will appear in this list.

I’ve selected an appointment on Friday, 9 April at 3pm by clicking in the ‘Select’ box.

Reason Code Selection

Students must select a reason code to book an appointment.

The ACU email address will automatically fill, the student must confirm their email address before they can continue.

Once the student clicks ‘Continue’ a Confirmation Email of the appointment is automatically sent to the students ACU email account.

Confirmation of Appointment

Once the appointment is confirmed the details are listed for the student to view.

The Location of the appointment is sent to the student in the confirmation email.

Once the student has confirmed the appointment the appointment details will appear in your GRID as BOOKED.

The ‘Go Back’ option is self explanatory - the student will be taken back to the previous screen.

Hello, This email is a confirmation of your appointment with the Counselling Service. The details of your appointment are shown below. Counsellor: Adele RichardsCampus: Student Systems, E Block. Strathfield Campus.Date: Friday, 9 April 2010Time: 3:00 PMDuration: 60 minutes If you need to cancel or reschedule your appointment (with sufficient notice), please return to the online appointment booking system: http://sarsgrid.acu.edu.au/esars/couns/esars.asp Late arrivalsIf you are more than 15 minutes without notice, your appointment may be cancelled. No show/cancellation policyPlease give 24 hours notice when cancelling an appointment. Students who do not give adequate notice of a cancelled appointment, or who fail to attend without any notice, may not be given priority when making future bookings, at the discretion of the Counselling Service. Statement on PrivacyACU National is committed to ensuring the privacy of all information it collects. Personal information supplied to the University will only be used for administrative and educational purposes of the institution. Personal information collected by the University will only be disclosed to third parties with the written consent of the person concerned, unless otherwise prescribed by law. For further information, please see the University Statement on Privacy at http://www.acu.edu.au/policy/student_policies/privacy/ Australian Catholic University Limited ABN 15 050 660CRICOS: 00004G, 00112C, 00873F, 00885B

Confirmation EmailConfirmation Email from

Counselling;

Main MenuView or Cancel Appointments

Select to View or Cancel Appointments

Current Appointments

The Day, Time and Adviser are listed in the Current Appointments screen.The Location of the appointment has been sent to the student in the confirmation email.

If a student wishes to cancel this appointment simply click on the button in the Cancel column.

Cancellation Reason

Students must provide a cancellation reason, select the cancellation reason then continue.

Once a student cancels an appointment your GRID will be updated from BOOKED to DROPIN (DROPIN is the default option).

Once the cancellation is confirmed the student will be redirected to the Main Menu

View Appointment History

Select to View Appointment History

Main Menu

Appointment History

The Appointment History will show all booked and cancelled appointments the student has made.