Costco Brings You 3 Ways to Save Money

Through Elavon Payment Processing

#2 ValueWelcome

#3 Partnership

#1 EMV

Additional Resources

Q&A

Audio Instructions Participant Dial-in: 844-874-0942

Conference ID: 46315251

Tried & TrueWelcome

20 Year Relationship

Audio Instructions Participant Dial-in: 844-874-0942

Conference ID: 46315251

Constant Refinement

Costco Saves Your Business Money

– Lower rates

– Executive Members have no fees

– Amazing Service

Audio Instructions Participant Dial-in: 844-874-0942

Conference ID: 46315251

Welcome

Introductions

EMV – Ashley Jones

Value - Maggie Dickenson & John Minott

Partnership - Jim Goforth

Audio Instructions Participant Dial-in: 844-874-0942

Conference ID: 46315251

EMV Essentials

#1 What do I need to know about EMV?

How will being EMV enabled save me money?

EMV

What is EMV?

• Europay, MasterCard, Visa

• Chip Cards

EMV

Highlights of EMV

• Help protect against counterfeit cards• Aid against lost/stolen cards• Improve transaction authorization• Define risk management parameters• Better validate the integrity of the transaction• Service international cardholders and help

provide global protection

EMV

• Peace of mind and confidence

• Less likely to lose sight or possession

of the card

• Global interoperability

• Mobile wallet adoption and Near Field Communications (NFC)

Benefits to Cardholders

EMV

Benefits to Costco Member Business Owners

• Fewer fraud-related chargebacks

• Usher in modern payment technologies

• Increased international customer satisfaction

EMV

Inclusions and exclusions

Oct. 2015

NOT Shifted• Card-not-present (CNP)

transactions• Visa: Lost and stolen fraud

FULLY Shifted• Domestic card transactions• International card transactions• AMEX, DISC, MC, VISA:

Counterfeit card transactions• AMEX, DISC, MC: Lost and

stolen fraud

EMV

Liability Shift Examples

EMV

Transaction Liability Chip cards at EMV enabled

terminalsIssuer holds the limited exposure that still exists

Magstripe cards at EMV enabled terminals

Issuer holds liability(same as today)

Contactless Chip cards at EMV enabled Terminals

Issuer holds liability(same as today)

Chip cards at Non-EMV Enabled Terminals

Business ownerholds liability

What’s the risk

It could cost you money

EMV

U.S. EMV Adoption

• Chip cards with magstripe

• Service all card types

• Adjustment period

EMV

U.S. EMV Adoption

• Chip card issuance

– Credit = 30-100% issuance per Issuer.

– Debit = 12-90% issuance per Issuer

– Min of 3 years to reach 100%

• Card Not Present (CNP) fraud is rising

• Chargebacks are increasing

• Costco at 78% enablement

EMV

Chargebacks and Fall Backs

• Chargeback

– Cardholder disputes transaction

– Can result in fees for business

• Fall back

– Chip cannot be read

EMV

2017 New Rules

EMV

What’s Next?

#2 What are the rates

and fees?

Value

Elavon/Costco Partnership

Value

• Strategic partnership since 1997

• Elavon has dedicated teams to provide Costco members with an exceptional experience.-Sales Representatives-Relationship Managers-Customer Account Managers (CAM)-Customer Service

Rates

• As of January 2016– Retail, Restaurant, Services:

1.22% + $.12

Per Qualified transaction

– Internet, Mail Order, Telephone Order:

1.99% + $.25

Per Qualified transaction

– Lodging:

1.79% + $.20

Per Qualified transaction

Value

Fees

* Non-Executive members pay application and monthly statement fees.

Value

Executive Members can eliminate these fees:- Application Fees*- Monthly Statement fees*- Batch Processing Fees- Annual Fees- Termination Fees- Customer Service Fees

Competitive Advantage

- Fixed pricing, not dependent on

processing volume

- Exclusive rates for members

- Transparent, easy-to-read statements

- 24/7/365 Customer Care

- Concierge On-Board Process

- Customer Account Management

Value

Tenure of Sales Professionals

• The Elavon Sales team for Costco members is comprised of agents with an average of 4 years of service dedicated to assisting Costco members.

• 31% of the Elavon agents have worked with Costco members for more than 6 years.

• The Elavon management staff has an average of 10 years experience within the Sales channel for Costco.

Value

Team Purpose

Value

To serve potential and existing Elavon customers that are Costco Members by identifying information about your business, to assist sales agents in developing a processing solution recommendation that will add value to your business through state of the art products and services; while providing a memorable and positive customer experience.

Member Testimonials

“I pride myself on offering my customers the best experience I can, and Elavon adheres to those same standards. Their rates are lower than other providers, yet they provide higher quality products and incredible customer service. Without hesitation, I recommend Elavon!”

Marie Rudd, Owner and Manager, Reemik Int’l Salon

“As a business owner, you’re always looking for ways to cut costs, and my business has saved at least $5,000 annually since we began using Elavon’s EMV terminals and Converge. Elavon’s outstanding customer service was an unexpected and pleasant surprise. For any other businesses looking for great service and rates, Elavon is the right choice.”

Mike Shleider, Owner, Coni Mar Designs

Value

Members were not compensated for their testimonials

#3 Why Elavon?

Partnership

Vendor Selection

• Global reach

• Respected industry leader

• Member-service focus

• Low prices = high volume

Partnership

Why Elavon?

• Longtime provider

• Backed by US Bank

• Strict compliance standards

• Innovative solutions

• Customer’s business growth

Partnership

It’s All About YouPartnershipPartnership

• Full-time customer care

• Customer Account Managers

• No early cancellation penalty

Next Steps

Partnership

• Call us at 844-223-7262

– Sales Center: 9am-8pm M-F EST

– Customer Care: 24 hours

www.costcopaymentprocessing.com

Partnership

Special Offer: New & existing customers receive an ict220 terminal for $99 when you sign-up by March March 31, 2017*Terms and conditions apply

Spotlight offer

New & existing customers receive an ict220 terminal for $99 when you sign-up by March 31, 2017*Terms and conditions apply. This is wired countertop terminal

Call us at 844-223-7262

Questions

• Utilize chat function on webinar

• Recording of this webinar will be available on costcopaymentprocessing.com

• Call Elavon Payments experts at: 844-223-7262 and New & existing customers receive an ict220 terminal for $99 when you sign-up by March 31, 2017*Terms and conditions apply.

This is a wired countertop terminal

Q&A

*The $99 EMV terminal offer is for an iCT220 terminal only. To qualify for this special offer, business

must be a Costco member, a new or existing Elavon customer, and sign up for payment services by

March 31, 2017.Limit one special offer per customer. The offer may not be combined with any other

offers. This special offer may be extended, modified or discontinued at any time without notice. Offer

for U.S. Costco members only

Thank You!for participating in: Costco Brings You 3

Ways to Save MoneyThrough Elavon Payment Processing

#2 Value

Welcome#1

EMVAdditional Resources

Q&A

844-223-7262www.costcopaymentprocessing.com

#3 Partnership