TOSHIBA AMERICA BUSINESS SOLUTIONSCONFIDENTIAL APRIL 10, 2023

The Challenge

• PRINTING IS EXPENSIVE• On average, 6.38% of annual revenues are spent on printing and

managing documents (up to 14.7%)• Average network printer contains over $400 in consumables• HP LaserJet 4700 contains 6 consumable items totaling $1,350

• PRINTER FLEETS ARE DIFFICULT TO MANAGE• 1 device for every 2 – 3 employees• Many different vendors, supply items, agreements, service levels• Lack of consistent management reporting (usage, service, productivity)

• PRINTERS FLEETS ARE INEFFICIENT• Average device utilization about 1.7%• 1% of printers are ink, but represent 10% of the cost• Color accounts for 10% of volume, but 40% of the cost

TOSHIBA AMERICA BUSINESS SOLUTIONSCONFIDENTIAL APRIL 10, 2023

What is MPS?• A coordinated strategy to manage all aspects of a printing

infrastructure including consumables, hardware, service, fleet management, reporting, process automation and device optimization. The primary goal of MPS is drive down printing costs while improving productivity & reliability.

• HAGAN MPS• Tri-County Service• Toner & Consumables Fulfillment• Repair Parts / Maintenance Kits• Supports All Makes & Models• Coordinated Management Tools• Enterprise-Wide Reporting• eCommerce / Spend Management• Creative & Flexible Billing Programs

Printer Service

Reporting

Helpdesk& Triage

HP Printers

Consolidated CPC Billing

Hardware Leasing

Multi-Function Printer

Hardware

Fleet Optimization

Spend Management

On-Site Break/Fix

Nationwide

Fax Device Support

Automated Toner

ReplenishmentService

Parts / Kits

eCommerce

Automated Meter

Collection

OEM & Compatible

Toner

On-Site Fleet Management

TOSHIBA AMERICA BUSINESS SOLUTIONSCONFIDENTIAL APRIL 10, 2023

Supplies

• Encompass Brand Toner• High Quality / Aggressive Price• OEM Equivalent – Three year Guarantee• Desktop Delivery• Nearly All Makes / Models• Recycling Included

• Toner Recycling• Bin-based recycling program• Cartridges either reused or repurposed

TOSHIBA AMERICA BUSINESS SOLUTIONSCONFIDENTIAL APRIL 10, 2023

MPS Service

-HAGAN MPS Service• Online & Phone Helpdesk / Triage• Centralized Dispatch• Place Service Calls Online• Detailed / Customized Reporting• Support nearly all makes/models/types

• Improved Management• Simplified Pricing / Budgeting• Reduce / Eliminate Burden on IT Department

TOSHIBA AMERICA BUSINESS SOLUTIONSCONFIDENTIAL APRIL 10, 2023

Hardware

• HP,LEXMARK,OKIDATA Partnership• Elite level pricing direct to the customer• Not available through depot stores (Staples, Office Depot, etc)

• End-user device procurement• Cost / Convenience balance• Enforce Standardization

• Leverage Rebates • Printer Trade In

• Mix in with Toshiba Hardware• Blend with MFP agreements• Blend CPC pricing

TOSHIBA AMERICA BUSINESS SOLUTIONSCONFIDENTIAL APRIL 10, 2023

Fleet Management

Toshiba/Hagan• Service

• Help Desk / Issue Resolution• Service Requests• Monitoring / Reporting / Device History

(if requested)

• Ordering• Order Hardware / Toner• Implement Spend Management Policies• Automated Toner Replenishment• Order History / User Tracking

• Management• Automated Meter Collection• Usage Reporting (device, location, class of devices)• Training / End-User Resources• Population Reports• Individual Asset Management

TOSHIBA AMERICA BUSINESS SOLUTIONSCONFIDENTIAL APRIL 10, 2023

Pricing Models

• Buy Toner, Service Included• Blended CPC, Toner, Parts, Service• Blended CPC, MPS + Hardware*

• Blended CPC, Entire Fleet (Print, Copy, Fax)

Cost of O

wnership

Dec

isio

n P

roce

ss

* PageSmart CPC DirectInclusive of all toner, parts, labor, fixed cost per page, standardized SLA’s, helpdesk, full reporting, fleet optimization services, HP hardware, accurate and predictable cost models, automated toner replenishment, meter collection.

TOSHIBA AMERICA BUSINESS SOLUTIONSCONFIDENTIAL APRIL 10, 2023

Encompass

• Toshiba-proprietary Document Output Assessment• Based on 6-Sigma, DMAIC Methodology• Baseline Current State

• Complete Inventory of All Output Devices• Audit of Financial Condition• Measure Usage and Utilization

• Propose various improvement scenarios• Fully optimize fleet based on usage, cost, proximity, functionality

• Encompass Benefits• Average cost reduction 30% - 40%• Streamline Operations• Improve device availability• Provide a visual and financial justification for change• Eliminate redundant devices / improve device utilization• Eliminate stores of outdated or mismatched supplies

TOSHIBA AMERICA BUSINESS SOLUTIONSCONFIDENTIAL APRIL 10, 2023

Fleet Before

TOSHIBA AMERICA BUSINESS SOLUTIONSCONFIDENTIAL APRIL 10, 2023

Fleet AfterFloor Stats:

After

34

$57k

5.11

287k

Before

103

$94k

1.69

287k

Devices

Spend

Emp:Dev*

Volume

* Based on 174 employees

TOSHIBA AMERICA BUSINESS SOLUTIONSCONFIDENTIAL APRIL 10, 2023

Encompass Green Report• New Addition To Encompass

• Uses actual device data and volumes and locations from Encompass to measure environmental impact and costs using power costs by region and CO2 emissions by state.

• Compares both Current and Optimized State:– Paper Consumption

– Electrical Consumption and CO2 Emissions

– Natural Resource and Solid Waste Impact

– Environmental and Economic Costs

– Impact of Duplex Printing

– Reduced paper costs / fewer trees cut down

– Impact of Energy Efficient Devices

– Reduced energy costs / carbon footprint

– Impact of recycling cartridges

– Reduced solid waste / landfill waste