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    Jamil Ahmed

    Assistant Professor

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    Managerial Accounting –  A

    Preamble

    1-2

    1. Definition of accounting

    The process of identifying, measuring and communicating

    economic information to permit informed judgements anddecisions by users of the information.

    2. Users of accounting information can be divided into

    two categories:

    (i) external parties outside the organization (financial accounting)

    (ii) internal parties within the organization (management/Cost

    accounting)

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    1-3

    3. Major differences between financial

    and management accounting: Statutory requirement for public companies to produce annual financial

    accounts, whereas there is no legal requirement for management accounting.

     Financial accounting reports describe the whole of the organization, whereas

    management accounting focuses on reporting information for different parts of

    the business.

     Financial accounting reports must be prepared in accordance with generally

    accepted accounting principles (e.g. SSAPs).

     Financial accounting reports historical information, whereas managementaccounting places greater emphasis on reporting estimated future costs and

    revenues.

     Management accounting reports are produced at more frequent intervals.

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    1-4

    Managerial versus Financial Accounting

    Managerial Accounting Financial Accounting

    Users of Information Managers, within the organization. Interested parties, outside the organization.

    Regulation Not required and unregulated, since it is intended

    only for management.

    Required and must conform to generally accepted

    accounting principles. Regulated by the Financial

    Accounting Standards Board, and, to a lesser

    degree, the Securities and ExchangeCommission.Source of Data The organization's basic accounting system, plus

    various other sources, such as rates of effective

    products manufactured, physical quantities of

    material and labor used in production, occupancy

    rates in hotels and hospitals, and average take-offdela s in airlines.

    Almost exclusively drawn from the organization's

    basic accounting system, which accumulates

    financial information.

    Nature of Reports and

    Procedures

    Reports often focus on subunits within the

    organization, such as departments, divisions,

    geographical regions, or product lines. Based on a

    combination of historical data, estimates, and

    projections of future events.

    Reports focus on the enterprise in its entirety.

    Based almost exclusively on historical transaction

    data.

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    1-5

    1. Inventory valuation for internal and external profit measurement

     Allocate costs between products sold and fully and partly completed

    products that are unsold.

    2. Provide relevant information to help managers make better decisions

     profitability analysis

     product pricing

     make or buy (outsourcing)

     product mix and discontinuation

    Primary functions of cost/management

    accounting systems

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    1-6

    3. Provide information for planning, control and performance

    measurement

     Long-term and short-term planning (budgeting)

     Periodic performance reports for feedback control

     Performance reports also widely used to evaluate managerial

    performance

     Note that costs should be assembled in different ways to meet the

    above three requirements.

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    The Product

    Direct

    Materials

    Direct

    Labor

    Manufacturing

    Overhead

    Manufacturing Costs

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    Direct Materials

    Raw materials that become an integral part of the product and that can be conveniently traced

    directly to it.

    Example:  A radio installed in an automobile 

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    Direct Labor

    Those labor costs that can be easily traced toindividual units of product.

    Example:  Wages paid to automobile assembly workers

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    Manufacturing costs that cannot be traced directlyto specific units produced.

    Manufacturing Overhead

    Examples:  Indirect labor and indirect materials

    Wages paid to employees whoare not directly involved in

    production work.Examples:  maintenance

    workers, janitors and securityguards.

    Materials used to support theproduction process.

    Examples: lubricants andcleaning supplies used in theautomobile assembly plant.

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    Non-manufacturing Costs

    Selling

    Costs

    Costs necessary to get the

    order and deliver theproduct.

    Administrative

    Costs

    All executive,

    organizational, andclerical costs.

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    Product Costs Versus Period

    Costs

    Product costs include

    direct materials, direct

    labor, and manufacturing

    overhead.

    Period costs include all

    selling costs and

    administrative costs. 

    Inventory Cost of Good Sold

    Balance

    Sheet

    Income

    Statement

    Sale

    Expense

    Income

    Statement

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    Quick Check

    Which of the following costs would be considered a

     period rather than a product cost in a manufacturing

    company?

    A. Manufacturing equipment depreciation.B. Property taxes on corporate headquarters.

    C. Direct materials costs.

    D. Electrical costs to light the productionfacility.

    E. Sales commissions.

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    Quick Check

    Which of the following costs would be considered a

     period rather than a product cost in a manufacturing

    company?

    A. Manufacturing equipment depreciation.B. Property taxes on corporate headquarters.

    C. Direct materials costs.

    D. Electrical costs to light the productionfacility.

    E. Sales commissions.

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    Classifications of Costs

    DirectMaterial

    DirectLabor

    ManufacturingOverhead

    Prime

    Cost

    Conversion

    Cost

    Manufacturing costs are often

    classified as follows:

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    Comparing Merchandising and

    Manufacturing Activities

    Merchandisers . . . Buy finished goods.

    Sell finished goods.

    Manufacturers . . . Buy raw materials.

    Produce and sell finished

    goods.

    MegaLoMart

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    Balance Sheet

    Merchandiser 

    Current assets

    Cash

    Receivables

    Prepaid Expenses 

    Merchandise

    Inventory 

    Manufacturer 

    Current Assets

    Cash

    Receivables

    Prepaid Expenses

    Inventories 

    • Raw Materials

    • Work in Process

    • Finished Goods 

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      Merchandiser 

    Current assets

    Cash

    Receivables

    Prepaid Expenses 

    Merchandise

    Inventory 

    Manufacturer 

    Current Assets

    Cash

    Receivables

    Prepaid Expenses

    Inventories 

    • Raw Materials

    • Work in Process

    • Finished Goods 

    Balance Sheet

    Partially completeproducts –  some

    material, labor, oroverhead has been

    added.

    Completed productsawaiting sale.

    Materials waiting to beprocessed.

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    Learning Objective 3

    Prepare an income statement

    including calculation of thecost of goods sold.

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    The Income Statement

    Cost of goods sold for manufacturers differs only slightlyfrom cost of goods sold for merchandisers.

    Manufacturing Company

    Cost of goods sold:  Beg. finished

      goods inv. 14,200$

    + Cost of goods

      manufactured 234,150 

    Goods available

      for sale 248,350$- Ending

      finished goods

      inventory (12,100) 

    = Cost of goods

      sold 236,250$

    Merchandising Company

    Cost of goods sold:  Beg. merchandise

      inventory 14,200$

    + Purchases 234,150 

    Goods available

      for sale 248,350$

    - Ending  merchandise

      inventory (12,100) 

    = Cost of goods

      sold 236,250$

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     Basic Equation for Inventory

    AccountsBeginning

    balance

    Additions

    to inventory+ =Ending

    balance

    Withdrawals

    from

    inventory-

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    Quick Check

    If your inventory balance at the beginning of the month

    was $1,000, you bought $100 during the month, and sold

    $300 during the month, what would be the balance at the

    end of the month?

    A. $1,000.

    B. $ 800.

    C. $1,200.

    D. $ 200.

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    Quick Check

    If your inventory balance at the beginning of the month

    was $1,000, you bought $100 during the month, and sold

    $300 during the month, what would be the balance at the

    end of the month?

    A. $1,000.

    B. $ 800.

    C. $1,200.

    D. $ 200.

    $1,000 + $100 = $1,100

    $1,100 - $300 = $800

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    Schedule of Cost of Goods

    Manufactured

    Calculates the cost of raw

    material, direct labor and

    manufacturing overhead used in

    production.

    Calculates the manufacturingcosts associated with goods that

    were finished during the period.

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    Manufacturing Work

    Raw Materials Costs In Process

    Beginning raw Direct materials

      materials inventory

    + Raw materials  purchased

    = Raw materials

      available for use

      in production

     – Ending raw materials

      inventory= Raw materials used

      in production

    As items are removed from raw

    materials inventory and placed into the

    production process, they are

    called direct materials.

    Product Cost Flows

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    Manufacturing Work

    Raw Materials Costs In Process

    Beginning raw Direct materials

      materials inventory + Direct labor 

    + Raw materials + Mfg. overhead  purchased = Total manufacturing

    = Raw materials   costs

      available for use

      in production

     – Ending raw materials

      inventory= Raw materials used

      in production

    Conversion costs

    are costs incurred

    to convert the

    direct material

    into a finished

    product.

    Product Cost Flows

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    Manufacturing Work

    Raw Materials Costs In Process

    Beginning raw Direct materials Beginning work in

      materials inventory + Direct labor process inventory

    + Raw materials + Mfg. overhead + Total manufacturing  purchased = Tota l manufacturing costs

    = Raw materials   costs = Total work in

      available for use process for the

    in production period

     – Ending raw materials

      inventory= Raw materials used

      in production

    Product Cost Flows

    All manufacturing costs incurred duringthe period are added to the beginning

    balance of work in process.

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    Manufacturing Work

    Raw Materials Costs In Process

    Beginning raw Direct materials Beginning work in

      materials inventory + Direct labor process inventory

    + Raw materials + Mfg. overhead + Total manufacturing  purchased = Total manufacturing costs

    = Raw materials costs = Total work in

      available for use process for the

    in production period

     – Ending raw materials  – Ending work in

      inventory process inventory= Raw materials used = Cost of goods

      in production   manufactured

    Product Cost Flows

    Costs associated with the goods that arecompleted during the period are

    transferred to finished goods inventory.

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    Work

    In Process Finished Goods

    Beginning work in Beginning finished

      process inventory goods inventory+ Manufacturing costs + Cost of goods  for the period   manufactured

    = Total work in process = Cost of goods  for the period available for sale

     – Ending work in - Ending finished

      process inventory goods inventory= Cost of goods Cost of goods

      manufactured   sold

    Product Cost Flows

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    Manufacturing Cost Flows

    FinishedGoods

    Cost of

    GoodsSold

    Selling and

    Administrative

    Period CostsSelling andAdministrative

    Manufacturing

    Overhead

    Work in

    Process

    Direct Labor

    Balance SheetCosts Inventories

    IncomeStatement

    ExpensesMaterial Purchases Raw Materials

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    Quick Check

    Beginning raw materials inventory was $32,000. During

    the month, $276,000 of raw material was purchased. A

    count at the end of the month revealed that $28,000 of

    raw material was still present. What is the cost of direct

    material used?

    A. $276,000

    B. $272,000

    C. $280,000

    D. $ 2,000 

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    Quick Check

    Beginning raw materials inventory was $32,000. During

    the month, $276,000 of raw material was purchased. A

    count at the end of the month revealed that $28,000 of

    raw material was still present. What is the cost of direct

    material used?

    A. $276,000

    B. $272,000

    C. $280,000

    D. $ 2,000 

    Beg. raw materials 32,000$

    + Raw materials

      purchased 276,000 

    = Raw materials available

      for use in production 308,000$ – Ending raw materials

      inventory 28,000 

    = Raw materials used

      in production 280,000$

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    Quick Check

    Direct materials used in production totaled$280,000. Direct labor was $375,000 andfactory overhead was $180,000. What were

    total manufacturing costs incurred for themonth?

    A. $555,000

    B. $835,000C. $655,000

    D. Cannot be determined.

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      Direct materials used in production totaled$280,000. Direct labor was $375,000 andfactory overhead was $180,000. What were

    total manufacturing costs incurred for themonth?

    A. $555,000

    B. $835,000C. $655,000

    D. Cannot be determined.

    Direct Materials 280,000$

    + Direct Labor 375,000 

    + Mfg. Overhead 180,000 

    = Mfg. Costs Incurred  for the Month 835,000$

    Quick Check

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    Quick Check

    Beginning work in process was $125,000.Manufacturing costs incurred for the monthwere $835,000. There were $200,000 of

     partially finished goods remaining in workin process inventory at the end of the month.What was the cost of goods manufacturedduring the month?

    A. $1,160,000B. $ 910,000C. $ 760,000D. Cannot be determined.

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      Beginning work in process was $125,000.Manufacturing costs incurred for the monthwere $835,000. There were $200,000 of

     partially finished goods remaining in workin process inventory at the end of the month.What was the cost of goods manufacturedduring the month?

    A. $1,160,000B. $ 910,000C. $ 760,000D. Cannot be determined.

    Quick Check

    Beginning work in  process inventory 125,000$

    + Mfg. costs incurred  for the period 835,000 

    = Total work in process  during the period 960,000$

     –Ending work in  process inventory 200,000 

    = Cost of goodsmanufactured 760,000$

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    Quick Check

    Beginning finished goods inventory was$130,000. The cost of goods manufactured forthe month was $760,000. And the ending

    finished goods inventory was $150,000. Whatwas the cost of goods sold for the month?

    A. $ 20,000.

    B. $740,000.

    C. $780,000.

    D. $760,000.

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    Quick Check

    Beginning finished goods inventory was$130,000. The cost of goods manufactured forthe month was $760,000. And the ending

    finished goods inventory was $150,000. Whatwas the cost of goods sold for the month?

    A. $ 20,000.

    B. $740,000.

    C. $780,000.

    D. $760,000.

    $130,000 + $760,000 = $890,000

    $890,000 - $150,000 = $740,000

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    Cost Classifications for Predicting

    Cost Behavior

    How a cost will react tochanges in the level of

    activity within the relevant

    range. Total variable costs change

    when activity changes.

    Total fixed costs remain

    unchanged when activitychanges.

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    Variable Cost

    Your total long distance telephone bill is basedon how many minutes you talk.

    Minutes Talked

       T  o   t  a   l   L  o  n  g   D   i  s   t  a  n  c  e

       T  e   l  e  p   h  o  n  e   B   i   l   l

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    Variable Cost Per Unit

    Minutes Talked

       P  e  r   M   i  n  u   t  e

       T  e   l  e  p

       h  o  n  e   C   h  a  r  g  e

      The cost per long distance minute talked is

    constant. For example, 10 cents per minute.

    Fi d C

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    Fixed Cost

    Your monthly basic telephone bill probablydoes not change when you make more local

    calls.

     Number of Local Calls

       M  o  n   t   h   l  y   B  a  s   i  c

       T  e   l  e  p   h  o  n  e   B   i   l   l

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    Fixed Cost Per Unit

     Number of Local Calls   M  o  n   t   h   l  y   B

      a  s   i  c   T  e   l  e  p   h  o  n  e   B   i   l   l

      p  e  r   L  o  c  a   l   C  a   l   l

    The average fixed cost per local call decreases asmore local calls are made.

    C t Cl ifi ti f

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    Cost Classifications for

    Predicting Cost Behavior

    Behavior of Cost (within the relevant range)

    Cost In Total Per Unit

    Variable Total variable cost changes Variable cost per unit remainsas activity level changes. the same over wide ranges

    of activity.

    Fixed Total fixed cost remains Average fixed cost per unit goes

    the same even when the down as activity level goes up.

    activity level changes.

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    Quick Check

    Which of the following costs would be variable with

    respect to the number of cones sold at a Baskins &

    Robbins shop? (There may be more than one correct

    answer.)

    A. The cost of lighting the store.

    B. The wages of the store manager.

    C. The cost of ice cream.

    D. The cost of napkins for customers.

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    Quick Check

    Which of the following costs would be variable with

    respect to the number of cones sold at a Baskins &

    Robbins shop? (There may be more than one correct

    answer.)

    A. The cost of lighting the store.

    B. The wages of the store manager.

    C. The cost of ice cream.

    D. The cost of napkins for customers.

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    Learning Objective 6

    Understand the differences

     between direct and indirect

    costs.

    A i i C t t C t Obj t

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    Assigning Costs to Cost Objects

    Direct costs

    Costs that can beeasily and convenientlytraced to a unit of product

    or other cost object. Examples: direct material

    and direct labor

    Indirect costs

    Costs that cannot be easilyand conveniently traced to aunit of product or other cost

    object. Example: manufacturing

    overhead

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    Learning Objective 7Define and give examples of

    cost classifications used in

    making decisions:differential costs, opportunity

    costs, and sunk costs.

    Cost Classifications for Decision

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    Every decision involves a choice between at least

    two alternatives.

    Only those costs and benefits that differ between

    alternatives are relevant in a decision. All other

    costs and benefits can and should be ignored.

    Cost Classifications for Decision

    Making

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    Differential Cost and Revenue

    Costs and revenues that differ amongalternatives.

    Example: You have a job paying $1,500 per month in yourhometown. You have a job offer in a neighboring city that

    pays $2,000 per month. The commuting cost to the city is

    $300 per month.

    Differential revenue is: $2,000 –  $1,500 = $500

    Differential cost is: 

    $300

    Opportunity Cost

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    Opportunity Cost

    The potential benefitthat is given up when

    one alternative isselected over another.

    Example:  If you were

    not attending college,

    you could be earning

    $15,000 per year.Your opportunity cost

    of attending college for

    one year is $15,000.

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    Sunk Costs

    Sunk costs have already been incurred andcannot be changed now or in the future.They should be ignored when making

    decisions.Example:  You bought an automobile that cost $10,000two years ago. The $10,000 cost is sunk because whether

    you drive it, park it, trade it, or sell it, you cannot change

    the $10,000 cost.

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    Quick Check

    Suppose you are trying to decide whether to drive or take

    the train to Portland to attend a concert. You have ample

    cash to do either, but you don’t want to waste money

    needlessly. Is the cost of the train ticket relevant in this

    decision? In other words, should the cost of the train

    ticket affect the decision of whether you drive or take the

    train to Portland?

    A. Yes, the cost of the train ticket is relevant.B. No, the cost of the train ticket is not relevant.

    Q i k Ch k

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    Quick Check

    Suppose you are trying to decide whether to drive or take

    the train to Portland to attend a concert. You have ample

    cash to do either, but you don’t want to waste money

    needlessly. Is the cost of the train ticket relevant in this

    decision? In other words, should the cost of the train

    ticket affect the decision of whether you drive or take the

    train to Portland?

    A. Yes, the cost of the train ticket is relevant.B. No, the cost of the train ticket is not relevant.

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    Quick Check

    Suppose you are trying to decide whether to drive or take

    the train to Portland to attend a concert. You have ample

    cash to do either, but you don’t want to waste money

    needlessly. Is the annual cost of licensing your car

    relevant in this decision?

    A. Yes, the licensing cost is relevant.

    B. No, the licensing cost is not relevant.

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    Quick Check

    Suppose you are trying to decide whether to drive or take

    the train to Portland to attend a concert. You have ample

    cash to do either, but you don’t want to waste money

    needlessly. Is the annual cost of licensing your car

    relevant in this decision?

    A. Yes, the licensing cost is relevant.

    B. No, the licensing cost is not relevant.

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    Quick Check

    Suppose that your car could be sold now for $5,000. Is

    this a sunk cost?

    A. Yes, it is a sunk cost.

    B. No, it is not a sunk cost.

    Q i k Ch k

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    Quick Check

    Suppose that your car could be sold now for $5,000. Is

    this a sunk cost?

    A. Yes, it is a sunk cost.

    B. No, it is not a sunk cost.

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    Copyright © 2008, The McGraw-Hill Companies, Inc. McGraw-Hill/Irwin

    Further Classification of Labor

    Costs

    Appendix 2A

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    Learning Objective 8(Appendix 2A)

    Properly account for laborcosts associated with idle

    time, overtime, and fringe

     benefits.

    Idle Time

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    Idle Time

    The labor costs incurred during

    idle time are ordinarily treated as

    manufacturing overhead.

    MachineBreakdowns

    MaterialShortages

    Power Failures

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    OvertimeThe overtime premiums for all factoryworkers are usually considered to be part of

    manufacturing overhead.

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    Labor Fringe BenefitsFringe benefits include employer paid costs forinsurance programs, retirement plans,

    supplemental unemployment programs, Social

    Security, Medicare, workers’ compensation andunemployment taxes.

    Some companies includeall of these costs in

    manufacturing

    overhead.

    Other companies treatfringe benefit expenses

    of direct laborers as

    additional direct labor

    costs.

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    Copyright © 2008, The McGraw-Hill Companies, Inc. McGraw-Hill/Irwin

    Cost of Quality

    Appendix 2B

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    Learning Objective 9(Appendix 2B)

    Identify the four types ofquality costs and explain how

    they interact.

    Q lit f C f

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    Quality of Conformance

    When the overwhelming majority ofproducts produced conform to design

    specifications and are free from defects.

    P ti d A i l C t

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    Prevention and Appraisal Costs

    Prevention CostsSupport activities whose

    purpose is to reduce the

    number of defects

    Appraisal CostsIncurred to identify

    defective products before

    the products are shipped

    Internal and External Failure

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    Internal and External Failure

    Costs

    Internal Failure

    Costs

    Incurred as a result of

    identifying defects before

    they are shipped

    External Failure

    Costs

    Incurred as a result of

    defective products being

    delivered to customers

    E l f Q lit C t

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    Examples of Quality Costs

    Prevention Costs• Quality training

    • Quality circles

    • Statistical process

    control activities

    Appraisal Costs• Testing & inspecting

    incoming materials

    • Final product testing

    • Depreciation of testing

    equipment

    Internal Failure Costs• Scrap

    • Spoilage

    • Rework

    External Failure Costs

    • Cost of field servicing &handling complaints

    • Warranty repairs

    • Lost sales

    Distrib tion of Q alit Costs

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    Distribution of Quality Costs

    When quality of conformance is low, total quality

    cost is high and consists mostly of internal andexternal failure.

    Total quality costs drop rapidly as the quality of

    conformance increases.

    Companies reduce their total quality costs by

    focusing their efforts on prevention and

    appraisal because the cost savings from

    reduced defects usually overwhelm the costs of

    additional prevention and appraisal.

    Total quality costs are minimized when the quality

    of conformance is slightly less than 100%.

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    Learning Objective 10(Appendix 2B)

    Prepare and interpret aquality cost report.

     Year 2 Year 1

    Quali ty Cost ReportFor Years 1 and 2

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    Quality cost

    reports provide

    an estimate of

    the financialconsequences of

    the company’s

    current defect

    rate.

    Amount Percent* Amount Percent*

    Prevention costs:

    Systems development 400,000$ 0.80% 270,000$ 0.54%

    Quality training 210,000  0.42% 130,000  0.26%

    Supervision of prevention activities 70,000  0.14% 40,000  0.08%

    Quality improvement 320,000  0.64% 210,000  0.42%Total prevention cost 1,000,000  2.00% 650,000  1.30%

    Appraisal costs:

    Inspection 600,000  1.20% 560,000  1.12%

    Reliability testing 580,000  1.16% 420,000  0.84%

    Supervision of testing and inspection 120,000  0.24% 80,000  0.16%

    Depreciation of test equipment 200,000  0.40% 140,000  0.28%

    Total appraisal cost 1,500,000  3.00% 1,200,000  2.40%

    Internal failure costs:

    Net cost of scrap 900,000  1.80% 750,000  1.50%

    Rework labor and overhead 1,430,000  2.86% 810,000  1.62%

    Downtime due to defects in quality 170,000  0.34% 100,000  0.20%

    Disposal of defective products 500,000  1.00% 340,000  0.68%

    Total internal failure cost 3,000,000  6.00% 2,000,000  4.00%

    External failure costs:

    Warranty repairs 400,000  0.80% 900,000  1.80%

    Warranty replacements 870,000  1.74% 2,300,000  4.60%

     Allowances 130,000  0.26% 630,000  1.26%

    Cost of field servicing 600,000  1.20% 1,320,000  2.64%

    Total external failure cost 2,000,000  4.00% 5,150,000  10.30%

    Total quality cost 7,500,000$ 15.00% 9,000,000$ 18.00%

    * As a percentage of total sales. In each year sales totaled $50,000,000.

    Quality Cost Reports in Graphic

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    Quality Cost Reports in Graphic

    Form$10

    9

    8

    7

    6

    5

    4

    3

    2

    1  Appraisal

    0  Prevention Prevention

    1 2

     Year 

       Q  u  a   l   i   t  y   C  o  s   t   (   i  n  m

       i   l   l   i  o  n  s   )

    Appraisal

    Internal

    Failure

    External

    Failure

    Internal

    Failure

    External

    Failure

    20

    18

    16

    14

    12

    10

    8

    6

    4

    2  Appraisal

    0  Prevention Prevention

    1 2

     Year 

       Q  u  a   l   i

       t  y   C  o  s   t  a  s  a   P  e  r  c  e  n   t  a  g  e  o   f   S  a   l  e  s

    Appraisal

    Internal

    Failure

    External

    Failure

    Internal

    Failure

    External

    Failure

    Quality

    reports

    can also

    be

    prepared

    in graphic

    form.

    Uses of Quality Cost Information

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    Uses of Quality Cost Information

    Help managers see thefinancial significance of

    defects.

    Help managers identify therelative importance of the

    quality problems.

    Help managers see whether

    their quality costs are poorly

    distributed.

    Limitations of Quality Cost

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    Q y

    Information

    Simply measuring qualitycost problems does not solve

    quality problems.

    Results usually lag behind

    quality improvement

    programs.

    The most important quality

    cost, lost sales, is often

    omitted from quality cost

    reports.

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    ISO 9000 StandardsISO 9000 standards have become

    international measures of quality.

    To become ISO 9000 certified, a company

    must demonstrate:

    1. A quality control system is in use, and the

    system clearly defines an expected level of

    quality.

    2. The system is fully operational and is backed up

    with detailed documentation of quality controlprocedures.

    3. The intended level of quality is being achieved

    on a sustained basis.