Digital Collaboration: the experience and the challenges Kate
Doodson - Cosmic
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@cosmickated In the beginning 1996 Who are Cosmic?
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@cosmickated Digital Inclusion
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@cosmickated Visionary rural challenges
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@cosmickated
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Web development Tech support Training Digital Consultancy
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@cosmickated
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Context: Whats driving change?
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@cosmickated What else is driving change? Customers Have higher
expectations Mobilisation real time commentary They talk to each
other social media Accessibility, Transparency, Accountability
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Staff .. 1/3 of all homeworkers work in rural locations (CPRE
2013)
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@cosmickated Policy Changes to policy and thinking i.e.
Localism, channel shift, digital by default Cost savings and
protection of frontline services
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@cosmickated Other drivers Fragmentation and ownership of
devices and operating systems Democratisation of IT knowledge
Communication and data has increased and costs decreased
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@cosmickated Changing the way we work together
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@cosmickated Barriers Legacy systems: 72.7% of authorities, say
systems and infrastructure are the biggest barriers to developing
their digital offerings.
http://www.arcusglobal.com/barriers-to-digital-change-in-
local-government/
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Inertia? Innovation Blindness?
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@cosmickated
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Example file sharing Dropbox? Dropbox for Business? Google
Drive? Box.net? OneDrive? No why? Ummm Boxcryptor?
TruecryptTruecrypt ?
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@cosmickated Example - Screen sharing video conference Google
Hangouts? Yes, for all 8 attendees, then IT manager.. Um no Webex
and telephone Screensharing? Ubuntu?
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@cosmickated Results of a survey Google Forms & saved in
Google Drive Can I share it with you? No not allowed, cant use it
Ohforward to my email to home . Example Sharing survey
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@cosmickated Forum post My main problem with cloud storage
(beyond potential security issues) is that some employee may start
storing their corporate data exclusively there where it is beyond
our reach and beyond our backup devices. Then they leave our employ
and we have no idea what we have lost on the data side. IT
Manager
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@cosmickated Example 365? 8 offices in remote locations 365?
NO, why? Not sure. Several meetings later.. Oh we have found out we
are already using 365 in the North And our National HQ is proposing
to use it.
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@cosmickated Cluster mapping Mapping 800 D & S parishes
into clusters How many times might this have been done before?
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@cosmickated Typical challenges Start a project in 15 days
Start work before PO is set up Work remote, across devices in rural
locations Working with multiple agencies big and small (NHS, BT,
Lloyds, CAB)
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@cosmickated Frustrations Not keeping up to date with the fast
changing development of SaaS products? Preferential treatment of
systems based on personal preference Quick Now answers, cant wait
for SMT Not getting easy answers to questions e.g. no standard
response sheet etc
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@cosmickated From my colleagues Not prepared to
try/innovate/retry Power-house not enabler Different answers from
different agencies We are an IT company imagine those that are not?
Different data sets, different agencies
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@cosmickated Risk
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ICO website
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@cosmickated Proportionate risk protect the data that needs
protecting Not the device or the network?
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@cosmickated We need to understand risk.. Categorisation of
data Highly sensitive/high impact Moderate sensitive Low sensitive?
Need a common framework so we can communicate easier and make
judgements ourselves
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@cosmickated
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Open to new ideas - sandbox new trial ideas together? Clear
vocabulary for risk to share Access to declassified and open data
Ever updated list of pre-approved products Quick and sound
decisions
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@cosmickated Kate Doodson Cosmic @cosmickated #cosmicuk
