Cory M Young2923 Newton Ave NorthMinneapolis, MN 55411

612-229-7917cyoung2212@gmail.com

Objective

To obtain a position in which I can utilize my skills and experience to contribute to the success of a company and advance professionally

Professional Experience

Associate Customer Service Representative, Pearson Vue Bloomington, MN 2015 Checked to ensure that appropriate changes were made to resolve customers' problems Presented clear and concise explanations of governing rules and regulations of the company Readied incoming correspondence to ascertain nature of writers' concerns and to determine

disposition of correspondence. Entered commands and observed system functioning to verify correct operations and detect errors

Verifier, Universal Acceptance Corporation, Minnetonka, MN 2014-2015 Reviewed applications and documentation provided for accuracy and content  Utilized the computer tools in the system, and other internet sources to assist in the approval

process      Displayed consistent calm and professional demeanor Followed all federal and state laws Insured all customer privacy and safeguarding policies

Sales Agent/ Trainer, Satcom Marketing, Brooklyn Park, MN 2012- 2013 Conferred with supervisor officials to develop methods and procedures to increase sales, and

promote business Provided staff with assistance in performing difficult and complicated sales duties Listened to and resolved customer complaints regarding services, products, and personnel Attended company meetings to exchange ideas on sales techniques and coordinated work

activities with other departments

Sales Representative, Community Health Watch Inc, Madison, WI 2012 Delivered prepared sales talks, reading from scripts that described products and services, in order

to persuaded potential customers to make a donation Provided excellent customer service to all outgoing call leads Conferred with customers by telephone to provide information about services, took and entered

donation funds in computer, and obtain details of any complaints

Sales Representative, Westminster Mint, Inc, Madison, WI 2011-2012 Contacted private individuals by telephone in order to solicit sales for goods and services Explained products and services, prices, and answer questions from customers Maintained records of contacts, accounts, and orders Telephoned and write letters to respond to correspondence from customers and to follow up

initial sales contacts

Additional Skills

Punctual and dependable Computer skills: Microsoft Word, Internet & Email Always willing to learn new skills and techniques