Corrigendum in Tender no. Tender No: SW30032016101 - Gujarat · 2016-05-12 · 1 Corrigendum in Tender no. Tender No: SW30032016101 Selection of Service Provider for Total Computerization

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Corrigendum in Tender no. Tender No: SW30032016101

Selection of Service Provider for Total Computerization (Application development, configuration, training and post implementation support) for Chief Electrical Inspector & Collector of Electricity Duty (CEICED), Govt. of Gujarat

Responses to the queries pursuant to the RFP The bid queries have been responded in this document. RFP Document stands modified to the extent clarifications have been made as enclosed below. In addition, CEICED makes following changes in the RFP bid document itself. Section 1.2 – Pre‐qualification Criteria Sr No. Existing Tender Clause Modified Tender Clause

1 The bidder should have an average annual turnover of at least Rs. 7 crores per annum in IT software during last three financial years as on 31st March, 2015.

The bidder should have an average annual turnover of at least Rs. 7 crores per annum in IT software during last three financial years as on 31st March, 2016. If Audited accounts is not available up to 31/03/2016 then only data upto 31/03/2015 shall be considered.

2 Bidder should have completed/ongoing at least 3 projects of dynamic Web Applications with mobile responsive (Excluding Hardware and Manpower) of value more than 30 lacs or 2 projects of dynamic Web Applications with mobile responsive (Excluding Hardware and Manpower) of value more than 50 lacs in the last three years. Out of two/three project one project should be in area of developing and creation of eForms with end to end process

Bidder should have completed/ongoing at least 3 projects of dynamic Web Applications with mobile responsive (Excluding Hardware and Manpower) of value more than 20 lacs or 2 projects of dynamic Web Applications with mobile responsive (Excluding Hardware and Manpower) of value more than 30 lacs in the last three years. Out of two/three project one project should be in area of developing and creation of eForms with end to end process.

Note: If CEICED office requested additional manpower then the selected service provider has to deploy on the same rate quoted for that manpower in financial bid.

All other tender terms & conditions remain unchanged.

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ClarificationsofthequeriesreceivedfromtheinterestedbiddersfortheTenderNo:SW30032016101‐RFPforSelectionofService Provider for Total Computerization (Application development, configuration, training and post implementationsupport)forChiefElectricalInspector&CollectorofElectricityDuty(CEICED),Govt.ofGujaratSr.No

Section&ClauseNo.

Reference/Subject Clarificationrequired ClarificationbyCEICED/GIL

1. Pageno52Clause5.2&5.3

Implementation related penalty ofservice levels Operational RelatedPenalty

Themaximumpenaltylevyableshouldbe10%ofcontractvalue.

Theamountofpenaltyshallbesubjecttoamaximumlimitof10%.Ifthepenaltygoesbeyond10%ofcontract value,CEICEDreserverightstoterminatethecontract.”

2. page47

The solution would be web basedapplication and accessible over astandard browser. Application wouldbehostedcentrallyatGSDCandalltheusers will access the application overGSWANorthroughInternet.

Will All the servers and hostinginfrastructureprovidedbyCEICED?

Yes. The necessary arrangement of ITInfrastructurewillbedonebyCEICED.

3. 1.2Pre‐qualificationCriteriaSr.No.2PageNo.8

The bidder should have an averageannualturnoverofatleastRs.7croresper annum in IT software during lastthreefinancialyearsason31stMarch,2015.

Sir, we are Gujarat based IT companyhaving similar experience andimplemented the similar solutions inGovernment. We are also empaneledwith the GIL for development ofwebsites and web based applications.We have annual average 5.21 croreturnover since last three years andcumulativemorethat15crore.We would request you to change thisclauseas:The bidder should have an averageannualturnoverofatleastRs.5croresper annum in IT software during lastthree financial yearsason31stMarch,2015.

The bidder should have an average annual turnover of at least Rs. 7 crores per annum in IT software during last three financial years as on 31st March, 2016. If Audited accounts is not available up to 31/03/2016 then only data upto 31/03/2015 shall be considered.

4. Pre‐qualificationCriteria–

The bidder should have an averageannualturnoverofatleastRs.7croresper annum in IT software during lastthreefinancialyearsason31stMarch,

We request you to kindly amend theTurnOver Criteria Should be Average3 Cr. Instead of 7 Cr. We are alsofulfilling all the other criteria and are

Pleasereferclarificationofqueryno.3.

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ClauseNo:2,

2015. eligibletoparticipateinthesaidtenderno:SW30032016101.

5. 1.2. Pre‐qualificationCriteria,Point No.2at PageNo.8


We request GIL/CEICED to allowbidders having an average annualturnover of at least Rs. 7 crores perannuminITsoftwareduringlastthreefinancialyearsason31stMarch,2016.


6. Bidder should have completed/ongoingat least3projectsofdynamicWeb Applications with mobileresponsive (Excluding Hardware andManpower)ofvaluemorethan30lacsor 2 projects of dynamic WebApplications with mobile responsive(Excluding Hardware and Manpower)of valuemore than 50 lacs in the lastthree years. Out of two/three projectone project should be in area ofdeveloping and creation of eFormswithendtoendprocess

WerequestGIL/CEICEDtopleasegivesome relaxation in this clause andamenditas:"Bidder should have completed/ongoingat least3projectsofdynamicWeb Applications with mobileresponsive (Excluding Hardware andManpower)ofvaluemorethan20lacsor 2 projects of dynamic WebApplications with mobile responsive(Excluding Hardware and Manpower)of valuemore than 50 lacs in the lastthree years. Out of two/three projectoneprojectshouldbeinareaofdevelopingandcreationofeFormswithendtoendprocess"

Bidder should have completed/ongoing at least 3 projects of dynamic Web Applications with mobile responsive (Excluding Hardware and Manpower) of value more than 20 lacs or 2 projects of dynamic Web Applications with mobile responsive (Excluding Hardware and Manpower) of value more than 30 lacs in the last three years. Out of two/three project one project should be in area of developing and creation of eForms with end to end process.

7. TheBiddermustbeCMMILevel3/ISO9001:2008 certification in qualitymanagement/Software Development/ServiceSolution.

In reference to this clause we wouldliketohighlightthatISOcertificationismore related to manufacturingindustry and certifies businesseswhose processes conform to the laiddown standards. Although, CMMI is aset of related "best practices" derivedfrom industry leaders and relates toproduct engineering and software

Nochange.AsperRFP.

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development andmore specific to thesoftware industry only. CMMievaluates the process maturity in thebusiness / company specific to thesoftware development while ISOcertify some set of process existenceonly.In view of above we requestdepartment to review this clause andallow bidder with CMMi certificationonly.

8. ClauseNo.1.10.4.1.Page No.11&1.10.4.2.,PagerNo.11

Thepricesquotedshallbeinclusiveoflicense software required for actualrunningof applicationsdeveloped(i.e.User level Operating System anddatabase other software required). &CEICED shall procure or provide therequired software platform at userlevel forrunningofproducts likeUserlevel Operating System, and systemsoftwareetc.

Bothheclausesarecontradictory,OneclausesaysaboutUser levelOperatingSystemtobeincludedinthepricesonother hand one clause states that theUser Level Operating System shall beprocuredbyCEICED.Pleaseclarifytherequirementagainstboththeclauses.

Please read as, “The prices quoted shall beinclusive of license software required foractualrunningofapplicationsdeveloped(i.e.Server level Operating System and databaseother software required). & CEICED shallprocure or provide the required softwareplatformatuserlevelforrunningofproductslikeUser levelOperatingSystem,andsystemsoftwareetc.

9. 1.22.Methodology&CriteriaforTechnical,Commercial andfinalevaluation,Point1.22.3,Page No.14

The bidder will have to givepresentationonthefollowingpointsasapartoftheTechnicalevaluation.Approach&Methodology…..10Marks……………..

Thegivenmethodologytoevaluatethetechnicalbid/proposalofthebidderisvery subjective. We requestGIL/CEICED to make it more specific.Forexample,"Conformancetoindustrystandards" GIL has already given thestandards to be followed (viz.W3C forportal and OAP,HTTP/HTTPS forInformationaccessetc.),atpageno.47.Though, it isalreadymentioned in theRFPall bidderhas tomatch the same.Hence, what will be the criteria forgivingthemarkstothebidders.Hence,werequestGILtopleasereviewtheentireevaluationmethodologyandspecifythefactortobeconsideredand

Nochange.AsperRFP.

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subsequent weightages under eachcriteriamentioned.

10. 2.8.ChangeRequestOrders,PageNo.20

Ifanysuchchangecauses an increaseordecrease in thecostof,or the timerequired for, the SP’s performance ofany provisions under the Contract,equitable adjustments shall be madein the Contract value or deliveryschedule, or both, and the Contractshall accordingly be amended. AnyclaimsbytheSPforadjustmentunderthis clause must be asserted withinthirty (30) days from the date of theSP’s

We request GIL/CEICED tospecify theentrycriteria forchangemanagementin case of change order request. i.e.man months or efforts capping etc.Givenclauseisveryopenstatement.

NoChange.AsperRFP.

11. 4.2.DataMigrationPageNo.40

The data migration strategy andmethodology shall be prepared by SPrequires a formal approval fromCEDCEI. However, it is the ultimateresponsibility of SP to ensure that allthe data sets which are required foroperationalization of the agreed userrequirementsaremigrated.AlmostallofsuchdataitemsrelevantforCEICEDOperations are maintained at headofficeofCEICED

We assume that all the datashallbe indigitalformatandtobecollectedfromCEICED Head Office only. No need ofphysical data digitization shall berequired.Pleaseconfirm.Further, Selected agency can providethe necessary templates and uploaddata, however we expect the CEICEDteam to fill theTemplate andprovidethe data in defined templates. Pleaseconfirm your acceptance of thisapproach.

Yes all the data available in digital format(SQL/MySQL database, Excel format) and tobe collected from CEICED Headoffice/division offices. It will be theresponsibility of the SP to migration ofexistingdata inproposed system.All data indigitalformatatCEICEDmainoffice/divisionoffice.ExistingDataTechnology:ForElectricityDuty,ExistingData:2000applicationsFrontend:JavaBackend:MySQLForLifeLicensingSectionExistingData:55,000applicationsFrontend:OracleBackend:SQLFor Electrical Contractor’s License Existing Data: 8500 applications Frontend:OracleBackend:SQLForCertificationforElectricalSupervisorandWiremenExam

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ExistingData:20,000applicationsFrontend:OracleBackend:SQL

12. 4.2.DataMigrationPageNo.40

The data migration strategy andmethodology shall be prepared by SPrequires a formal approval fromCEDCEI. However, it is the ultimateresponsibility of SP to ensure that allthe data sets which are required foroperationalization of the agreed userrequirementsaremigrated.AlmostallofsuchdataitemsrelevantforCEICEDOperations are maintained at headofficeofCEICED

Pleaseelaborate on thefeaturesoftheexisting application along withApplicationarchitecture.


13. 4.3.CapacityBuildingandTrainingPageNo.41

Identify the officers. Role‐basedtraining will be carried out for theseofficers at CEICED Headquarters bytheSP.

As per our understanding thetraining shall becontacted at eachregional Headquarters of CEICED(Total 4 Locations) and all thetraining infra like projector, sittingarrangement, computer facility totrainee shall be managed by CEICED.Bidder shall be responsible fortrainer and training material only.Pleaseconfirmtheunderstanding.

TrainingshouldbeconductedatHeadoffice,Gandhinagarsinglelocation.

14. 4.4.IntegrationwithotherStateLevelSolutions,SMSgateway,Paymentgateway&other

This external servicemay be addedfurther dur ing the implementationphase. No additional payment willbe provided to the Service Providerfor the additional services that maybe added during the implementationphase.

Thiss t a t emen t i s veryopenendedand l e ad s t o unlimited liability ofthe bidder under the integrationscope. We request GIL /CEICED toplease define the maximum limits ofservices to be integrated apart fromthegivenservices.

The services of the CEICED will be asmentioned in theRFP.Only service providerhas to integrate with same with CommonservicePortal.

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Databases,PageNo.42

15. 4.5.Mail&MessagingServices,PageNo.42

Centralized mailing facility shall bemade available for allusers………………

We assume that CEICED is alreadyhaving mailing solution in placewhichneedstobeintegratedwiththenew application. If it needs to beprovided under the scope pleaseprovide the total number of userswith the migration requirements/expectations.

Yes.

16. 4.9.HandholdingSupport,PageNo.43

The System Integrator will provideFive (5) qualified and trainedpersons at headoffice for aperiodof6 months, to handhold the staff inthe CEICED offices and ensure thatthe staffs in these offices are ableto use application on their own bytheendofthehandholdingperiod.

The said 5 Nos. of persons have tobe deployed at single location i.e.CEICED, Gandhinagar only. There isnoneedtoprovide5nos.ofpersonateach regional head office of CIECED.Pleaseconfirm.

The said 5 Nos. of persons have to bedeployed at single location. However, thisperson will provide the telephonic supportand personal visit as & when required. IfCEICED requires additional manpower thanbidders has to provide on the same ratequotedintheFinancialBids.

17. 4.11.PostImplementationSupport,PageNo.44

Handholding Services: CentralHelpdesk

Is the bidder expected to provide ahelp desk solution to manage issueswith the Application? Or Is there anexisting help desk solution for issuemanagement forhandling issues thatwould be leveraged for newapplication issues duringimplementationand duringsupport?

Bidder expected to provide a supportrequestmodule/querysolution for thehelpdesktomanageissueswiththeApplication.

18. 4.11.PostImplementationSupport,PageNo.44

HandholdingServices:CentralHelpdesk

Please clarify whether centralhelpdesk will cater to calls fromUsers of departments and citizen oronly department users? WhetherCEICED will provide place andinfrastructure for setting uphelpdesk along with phone linesconnection and pay the bills for thesameorbidderhas tomanagetheall.PleaseClarify.

Central helpdesk will cater to calls fromUsers of departments and CEICED willprovideplaceand infrastructure for settingup helpdesk along with phone linesconnection and pay the bills for the same.However, bidder has to provide the FAQ forthecitizen.

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19. 4.11.1ResourceRequirement,PageNo.44

To provide the support for all theoffices of CEICEDwherethe softwarewill be rolled out, SP is expected toprovide experienced and skilledpersonnel.Project Manager at Head quarter … 1Operations Manager (TechnoFunctional)at…1

All the 5 Nos. of resources shall bedeployed at the Head Office,Gandhinagar and all the supportrelated to the application shall beprovided through them. There is noneed to provide any onsite resourceat each regional office of the CEICED.Pleaseconfirm.


20. 4.11.2Warrantyservices,PageNo.44

SP is responsible for sizing andhelping in procuring the necessaryhardwareandsoftwarelicensesaspertherequirementsprovidedintheRFP.

Hardware at client and central site isnot in the scope of the project.Application will be hosted at GSDCandATS support for application anddatabase licenses, if any shall beprovided by the selected bidder.Pleaseconfirmourunderstanding.

Thebillofmaterial for thecentralandclientside infrastructure has to provide by theselectedbidder.Departmentwillprocurethesame separately. However, the licensessoftware i.e. Server OS, database shall beprovidedbyselectedbidder.

21. 5.1.CategoriesofSLAs,PageNo.52

5.2. Implementation related penaltyofservicelevels:APenalty of 0.5% of contract value ofSoftware per weekdelay.

Any delay due to non‐availability ofthe site, hardware or softwareunavailability shall not be inaccount of vendor. Any delay due tothis shall be adjusted in theimplementation schedule. Pleaseconfirm.

The non‐availability of application due tonetworkandhardwarewillnotbecountedinpenalty. But the application should be goodenough to cater the required servicesmentionedintheRFP.

22. 5.1.CategoriesofSLAs,PageNo.52

5.2.Implementationrelated penaltyofservicelevels:APenalty of 0.5% of contract value ofSoftware per weekdelay.

We request GIL to please definetheuppercapof thesaidpenalty.


23. 5.3.OperationalRelatedPenalty,

For Software Uptime: ApplicationavailabilityINR 1,00,000 for every 12 hours ofdowntimeat a stretch or in parts ona quarterly basis. And INR 10,000for every subsequent hour ofdowntime at a stretch or in partsfor total down time more than 10hoursonaquarterlybasis

As per RFP, application will behosted at GSDC andGSWAN shall beused to access the application. Whileinfrastructure and bandwidth is notin the scope of bidder then howbidder can be responsible for theapplication availability. Pleaseremove this clause or amend asappropriate.


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PageNo.

24. 6.2.Self‐Declaration,PageNo.54

We have not been under adeclaration of ineligibility forcorrupt and fraudulent practices,and / or black‐listed ordebarredbyany of the Govt. Department or itsPSU in the past 5 years, ending on31st December 2014 in Gujarat.Wehave not imposed any condition inconflict with the tender condition ifit is found it should be treated aswithdrawn.

Please review the clause and amendas "We have not been under adeclaration of ineligibility for corruptand fraudulent practices, and / orblack‐listed or debarredbyanyof theGovt. Department or its PSU in thepast5 years, ending on 31st December2015 in Gujarat. We have notimposedanyconditioninconflictwiththetender condition if it is found itshould be treated aswithdrawn

Accepted.Please readas “Wehave not been under adeclaration of ineligibility for corrupt andfraudulent practices, and / or black‐listedordebarred by any of the Govt. Departmentor its PSU in the past 5 years, ending on31st December 2015 in Gujarat. We havenot imposed any condition in conflictwiththe tender condition if it is found it shouldbe treatedaswithdrawn.”

25. Financialbidformat,PageNo.62

PerPersonHand‐holdingcharges,PerManHourchargesforchangerequest

Please elaborate on the PaymentSchedulefortheitemsinthePriceBid

ThehandholdingsupportwillbeapprovedbyCEICED as per their requirement and theeffort of CR will be evaluated by GIL andapproved by CEICED and payment will bemadequarterly.

26. 32 DataMigration What is the volume of data to bemigrated? In what format is the datacurrently present? Is all data /documents atone locationormultiplelocations?


27. 34 Thetoolshallfacilitatere‐engineeringofprocesses.Aworkflowenginetosupportdifferenttypesofdocumentroutingmechanismincluding:Sequentialrouting,Parallelrouting,RulebasedroutingandAd‐hocrouting

The process re‐engineering andworkflow configurations should bedone using work flow frame workwhich is compliant to important openstandards like BPEL / BPMN, OWASPandWFMC. The process configurationshould be drag and drop withoutcodeing.Pleaseconfirm.

TheSPwilldevelop theappropriatesolutionaspertherequirement.

28. 35 DynamicworkflowwithabilitytoroutefilesinthehierarchybasedonSubjectsandSections

ShouldtheworkflowsbeconfiguredonaBPMplatformso that theworkflowsand views be highly configurable andruledrivenratherthanhardcoded?

Pleasereferclarificationofqueryno.27

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29. 34 Dashboard:todisplaynewApplication,Approve/Rejection,Queryetc.

The workflow system should have anout‐of box reporting dashboardcomponent which allows reportgeneration throughawizardreal timein a web based report designer. Itshould be web based so thatconfiguration, view and download ofreports should be available from anyplace. ItshouldallowfordownloadingreportsinmultipleformatslikeHTML,PDF,EXCELetc.Pleaseconfirm

Pleasereferclarificationofqueryno.27

30. 39 Dashboardforthemonitoringpurposebuiltovertheworkflowtool

The workflow system should have anout‐of box reporting dashboardcomponent which allows reportgeneration throughawizardreal timein a web based report designer. Itshould be web based so thatconfiguration, view and download ofreports should be available from anyplace. ItshouldallowfordownloadingreportsinmultipleformatslikeHTML,PDF,EXCELetc.Pleaseconfirm


31. 42 IntegrationwithotherStateLevelSolutions,SMSgateway,Paymentgateway

It is expected that the APIs / webservices for integrating to thesesolutionandgatewayswillbeprovidedbyCEICEDandSIneednotdeveloptheAPIs of these existing systems forintegrating to the new proposedapplication.Pleaseconfirm.

The SP has to develop the API for theintegrationwithexistingsystem.

32. 45 TECHNOLOGYREQUIREMENTFORAPPLICATIONDEVELOPMENT

Is there flexibility in choosing thedeployment architecture asapplications which are less resourcehungrycanbedeployedwithlesserno.of servers without compromising onperformance.(i.e. presentation andweb can be deployed on the sameserveretc.)?Pleaseconfirm.

Itisapartofsolution.

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33. 47 Interoperability Does it implyconformance toBPMN/BPEL, WFMC, OWASP, standardscompliance?


34. 47 Interoperability Does it imply conformanceCMISopenstandardscompliance?


35. 48 Documentencryption It is suggested that the documentmanagement system should allowstorage of documents in a highlysecured and encrypted environmentand is not accessible without properauthentication through the system.Pleaseconfirm.


36.

Numberofusers What total number of users andmaximumhowmanyconcurrentuserswouldbethereatanypointintime

ForElectricityDuty,No of Applications : 2500 to 3000 per year(increased by 20% every year)Departmentusers:20ForLifeLicensingSectionNo of Applications : 10,000 per year (increased by 20% every year) Department users : 130 For Electrical Contractor’s License No.ofApplications:800peryear(increased by 10% every year) Department users : 15 ForCertificationforElectricalSupervisorandWiremenExamNo.ofApplications:2500peryear(increased by 10% every year) Department users : 15Note: No., of concurrent user fromdepartmentsideisenvisagedapproximate75to 80%. However, the external user i.e.citizensisenvisagedapproximate20to25%

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37. Section1.2,Pg.8


Consideringthenatureandcomplexityoftheproject,requesttomodifythisas“The bidder should have an averageannual turnover of at least Rs. 100croresperannuminITservicesduringlast three financial years as on 31stMarch,2015.

SeetheCorrigendum

38. Section1.2,Pg.8

CACertificatefromthestatutoryauditor

Request to modify the clause as CAcertificate from Chartered Accountantasstatutoryauditorsusuallydeclinetoissue certificate on time and also itincurscost.

NoChange.AsperRFP.

39. Section1.2,Pg.9

TheBiddermustbeCMMILevel3 KindlymakeCMMiLevel5certificationmandatoryforthebenefitofachievingthe project objectives and ensuringcertainty in overall delivery, qualityandschedule.

NoChange.AsperRFP.

40. Section1,Pg7

BiddersshallsubmitBidsecurity/EMDofRs.10,00,000intheformofDemandDraft OR in the form of anunconditional Bank Guarantee (whichshouldbevalid for9months fromthelastdateofbidsubmission)

PleasekeeptheEMDBGvaliditytillbidvalidity period. i.e. 180 days as perRFP.

NoChange.AsperRFP.

41. Section1.12.1Page11

Bid security/ Earnest Money DepositRs. 10,00,000/‐ (TenLacsonly) in theform ofDemandDraft OR in the formof an unconditional Bank Guarantee(which should be valid for 9 monthsfromthelastdateofbidsubmission)

Please keepEMDonly up to 180daysfromthedateofsubmissionofbid.

NoChange.AsperRFP.


Bids shall be valid for 180 days afterthe date of bid opening prescribed byGIL

Please keep bid only up to 180 daysfromthedateofsubmissionofbid

NoChange.AsperRFP.

43. Section1.10.4,Pg11

1.10.4.1. The prices quoted shall beinclusive of license software requiredfor actual running of applicationsdeveloped (i.e. User level OperatingSystem and database other software

PleaseconfirmifTSPneedstoprovidethequote for all the system softwaresincluding Operating System,Applicationserver,Databaseetc.

Please referclarificationofqueryno.8.

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required).1.10.4.2. CEICED shall procure orprovide the required softwareplatformatuserlevelforrunningofproducts likeUser levelOperating System, and systemsoftwareetc.

44. Section1.10.4.6,Pg11

ThefullIPRfortheentiresoftwarewillrest with the CEI & CED. The samewouldbeapplicabletocopyrights.TheSPshallsignany/all thedocuments inthis regard and hand over the sourcecode,Metadatadetailsetc.totheCEI&CEDbeforereleaseoffinalpaymentoncompletionoftrainingandimplementationofsolution

TSPwill provideonly the source codedeveloped specifically for this project.Customer will have IPR of theCustomized Source code. So pleasemodifytheclauseaccordingly

Pre‐existingIPRwith bidderis notclaimedbyGovernment of Gujarat. Incremental IPRwillbe created during the development process.Which will be will rest in Government ofGujarat, sincebidderwillbepaidbyGovt.ofGujarat. The source codewill be property ofGovt. of Gujarat. However, Government canuse,editthesourcodeinanywaytousetheapplication.

45. Section1.22.10,Pg15

Proposalswill be ranked according totheir combined technical (Tn) andfinancial(Fn)scoresusingtheweights(T = 0.60 the weight given to theTechnicalProposal;P=0.40theweightgiventotheFinancialProposal;T+P=1).

An important project like this shouldbemore valued on quality of solutionfor ensuring successful execution ofproject. So request you to give 80%weightage to Technical Proposal and20%weightagetoFinancialProposal

NoChange.AsperRFP.

46. Section1.29,Pg16

The Successful bidder has to submitPerformance Bank Guarantee @ 10%of total order value within 15 daysfrom the receipt of notification ofaward.

a. At the beginning of the Project,Performance Bank Guarantee (PBG)for the Implementation period shouldberequired.b. At the beginning of the each yearlyO&M period, PBG corresponding forthatO&MyearProjectValueshouldberequired.c. The PBG of each of the previousstages should be refunded beforesubmissionofnextstagePBG

NoChangeAsperRFP

47. Section2.8,Pg20

During the development phase, anychange in scope ofwork, or in design

The change in Scope duringDevelopmentphaseshouldnotinvolve

15to25%

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and development of modules orManagementInformationsystem(MIS)shall not be construed as changeRequestorderandinsteadwillbecomepart of scope of work accompanyingthisbiddocument

additional efforts. Please mention theapproximate percentage change to beexpected.

48. Section2.8.5,Pg21

TrainingofpersonneloftheCEI&CEDin terms of hours/subjects will bewithoutanyadditionalcost.

As Training is a milestone, TSP willquotetheTrainingCostseparately.

TrainingCostisalreadymentionedintheAnnexureA


In any case, the aggregate liability ofthebidder,whatsoeverandhowsoeverarising, whether under the contract,tort or other legal theory, shall notexceed the total charges received asper the Contract, as of the date suchliability arose, from the Purchaser,with respect to the goods or servicessuppliedunder thisAgreement,whichgivesrisetotheliability.

It is recommended that the liabilityofthe bidder should not exceed 10% ofcontractvalueunderthisclause

AsperRFP.

50. Section2.19,pg23

TerminationforConvenience PleaseremovethisClause NoChange.AsperRFP.


TaxesandDuties Bid prices shall be exclusive of taxesand duties. Customer shall pay allTaxes in connection with thisAgreement @ rates prevailing on thedateofinvoicing.New taxes and increase in existingtaxes shall be to the account ofCEI&CEDandshallbepaidextratotheserviceprovider.

OnlyVAT/ServiceTax(asapplicable)inrespectofthetransactionbetweenCEICEDandtheserviceprovidershallbepayableextra.

52. Section4.2,Pg40

DataMigration Weunderstandthedatatobemigratedisavailableinelectronicformat.Pleaseconfirm


53. Section4.3,Pg41

CapacityBuildingandTraining Pleaseindicate/clarifya) theapproximatenumberofofficers

underdifferentcategory

a) Totalnoofofficersfortraining:180approx.

b) Approx.180

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b) Pleaseindicatethetotalnumberoftraineestobetrained

c) Please indicate the maximumnumberoftraineesinabatch

d) Please indicate whether thetraining can be conducted at acentrallocation?

e) Please confirm that CEICED willprovide the entire infrastructurelike conference room, seating ,furniture, systems, network etcrequiredfortraining

f) Please confirm that CEICED willprovidetheconsumableslikepens,white boards, projectors, chalk,duster,paperpinsetcrequired forthetraining

g) Please confirm that CEDCEI willarrangethetrainingspace

h) Can the TSP outsource theTraining?

c) 25personsperbatchd) AtHeadofficeGandhinagar,Singlelocatione) YesinfrastructurewillbeprovidedbyCEICED

f) Yesg) Yesh) No

54. Section5.1,Pg51

CategoriesofSLAs The maximum Penalty should becappedto5%ofTotalContractValue


55. General General LiquidatedDamagesshouldbecappedto10%ofTotalContractvalue


56. General Indemnification Indemnification clauses are notpresent in RFP. Please add properIndemnification Clauses and shouldnotbeonesided

NoChange.AsperRFP.

57. General Invoicing and Settlement ‐ CreditPeriod

CreditPeriodisnowheregiveninRFP.It isrecommendedtopaythe invoicesraisedbyTCSwithin30daysofreceiptof invoices, failing which interest @2%permonthshallbecharged.

NoChange.AsperRFP.

58. General Totalnumberofusers Please indicate the maximum numberofinternalandexternalusers


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59. General ConcurrentUsers Please indicate the concurrentusers–both internal and external and peakcountofconcurrentusers


60. 1.28/16 1.28.SigningofContract1.28.1At the same timeasCEI&CEDnotifies the successful Bidder that itsbidhasbeenaccepted,CEI&CEDwillsend the bidder the Contract Form,incorporating all the agreementsbetweentwoparties.1.28.2Within15daysofreceiptoftheContract Form, the successful biddershall sign and date the contract andreturnittoCEI&CED.

Bidder will sign the mutually agreedContract containing the terms andconditions that are mutually agreed.Bidder will not sign the formatContract which does not contain themutually agreed terms and conditionsandnoSLAshallbeapplicableifthereis delay in signing the Contractwhichdoes not contain the mutually agreedtermsandconditions.

NoChange.AsperRFP.

61. 1.31/17 1.31. Interpretation of the clauses inthe Tender Document / ContractDocument1.31.1 In case of any ambiguity in theinterpretation of any of the clauses inBid Document or the ContractDocument, GIL’s interpretation of theclausesshallbefinalandbindingonallparties.1.31.2However, incaseofdoubtas totheinterpretationofthebid,thebiddermay make a Written request prior tothepre‐bidconferencetoCEI&CED/GIL.CEI&CED/GILmayissueclarificationsto all the bidders as an addendum.Suchanaddendumshallformapartofthebiddocument/Contractdocument.

1.ThewordContractDocument isnotdefinedinthisRFP.2. When once the Contract is signed,the final interpretation in case of anyambiguityshallbedecidedbyaneutralparty (ie. Arbitrator or competentcourt)andnotasperGIL.3.IncaseofanyambiguitiesintheBiddocuments (before any Contract issigned), GIL may interpret in case ofanyambiguity.

NoChange.AsperRFP.

62. 2.1.1(j)/18

j) “Timerequired forapproval”meansthe time lapsed between the date ofsubmission of a critical deliverables(complete in all respect for all thebusiness functions /services) and the

Thisdefinitionshouldincludethetimetakenbyserviceproviderforprovidingclarifications and modifications andcommunications. And those cannot beexcluded.

NoChange.AsperRFP.

17

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Section&ClauseNo.


date of approval excluding theintermediatetimetakenbytheServiceProvider for providing clarifications/modificationsandcommunication.

63. 2.1.1(k)/18

k) “Software” means the design,develop and testing of application asperrequirementofCEI&CED.

1. This definition is not proper. Itshouldberenamedas“Services”.2. Software will be developed as perthemutuallyagreedspecifications3. Words such as “as per therequirement” of Client need to bedeleted to avoid ambiguity andmisinterpretation.

NoChange.AsperRFP.

64. 2.4/18 2.4.Standards2.4.1ThesoftwaresuppliedunderthisContract shall conform to thestandards and when no applicablestandard is mentioned; to theauthoritative standard appropriate tothe country of origin and suchstandardsshallbe the latest issuedbytheconcernedinstitution.

1. What is the “concerned institution”as specified in this clause. Need to beclarified and the concerned instituteneed to be specifically named alongwith any applicable criteria to bemetbytheserviceprovider.Otherwisethisclause and statement are ambiguousandneedtobedeleted.2.Thereisnoinstitutioninindiawhichsetsstandardforsoftware

NoChange.AsperRFP.

65. 2.5.4/19 2.5.4TheserviceprovidershallpermitCEI & CED to inspect the serviceprovider’s accounts and recordsrelating to the performance of theservice provider and to have themauditedbyauditorsappointedbyCEI&CED,ifsorequiredbyCEI&CED.

Thisclauseneedtobemodified.1. The word inspection of accounts isambiguous and Inspection of financialaccounts” of service provider is notacceptableandisnotpermissible.2. Inspection shall only be limited tothe extent of operational recordsspecifically agreed under the Contracttobemaintained for evaluationof theperformance of work under theContract.3. Auditors need to sign the NDAprescribed by Service Provider andshall adhere and undertake to complywith applicable safety and security

NoChange.AsperRFP.

18

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Section&ClauseNo.


policiesoftheserviceprovider.

66. 2.6/19 2.6.PatentRights,CopyRight2.6.1 The Service Provider shallindemnify CEI & CED/GujaratInformatics Ltd against all third‐partyclaims of infringement of copyright,patent, trademarkor industrialdesignrightsarisingfromuseoftheGoodsoranypartthereofinIndia.2.6.2 When the SP will develop anysolution for CEI & CED as part ofproject, thenthecopyright/IPRof thatsolution will be with the CEI &CED/Gujarat Informatics Ltd. Thebidder cannot sell or use (fully /partly) that software for his othercustomers without written consentfromGovernmentofGujarat.

2.6.1: This clause does not containStandard exception clauses of IPRindemnity2.6.2:1. Software specifically developed forCEI&CEDunderthecontractwillONLYbegivencopyright.2. This clause does not containprotection for pre‐existing intellectualpropertyrightsoftheparty’s.3. This clause does not containprotectionforIPR’softhethirdparty’sorparty’sLicensors.4. This clause does not containprotectionforresiduaryrights.


67. 2.7/19 2.7.Inspection/Testing2.7.1Application:2.7.1.1.CEI&CEDoritsrepresentativeshall have the right to inspect and/orto test the softwareorworkof theSPto confirm their conformity to theContractspecificationsatnoextracosttotheCEI&CED.2.7.1.2.AsperGovt.OfGujaratcirculardated 10th March 2006, theapplications must be tested at EQDC,GIDC, Gandhinagar or at the locationspecified by CEI & CED at the cost ofSP.TheSPmustincludetestingcostintheirfinancialbid.

1. Cost of testing to be borne byCEICED.2. Cost of testing at the centersspecifiedbyCEICEDarenotknowntothe service provider to include in theproposal.HenceitneedtobebornebyCEI&CEDonly.

NoChange.AsperRFP.

19

Sr.No

Section&ClauseNo.


68. 2.7.2.1/20

2.7.2.1. In addition to inspection &testing,theSPshallalsoberesponsibleto get application security audited byCERT‐In Empanelled applicationsecurityAuditors at the cost of the SP andsubmit the Security Audit ClearanceCertificate issued by CERT‐InEmpanelledSecurityAuditors.

ItshallbetheobligationofCEI&CEDtoget the CERT‐in empanelled securityauditorsatitscostonly.

NoChange.AsperRFP.

69. 2.7.2.1.3/20

2.7.2.1.3. CEI& CED’s right to inspect,test and, where necessary, reject thesoftware / deliverable after thesoftware deployment at Project Siteshallinnowaybelimitedorwaivedbyreasonofthesoftwarepreviouslybeeninspected, testedandpassedbyCEI&CED for its representativeprior to thesoftwaredeployment.

This clause need to be deletedotherwise there is no sanctity orfinality for the mentioned approvalprocess.

NoChange.AsperRFP.

70. 2.7.2.2/20

2.7.2.2.NoclauseintheRFPdocumentreleases the SP from anywarranty orotherobligationsunderthisContract.

This clause need to be deleted ormodified.Thisclauseisambiguous.

NoChange.AsperRFP.

71. 2.7.2.3/20

2.7.2.3. The inspection of theworkingof the developed software shall becarried out to check whether thesoftware is in conformity with therequirements described in thecontract. The tests will be performedafter completion of installation andcommissioning of all the software atthesiteofinstallation.During the test run of software, nomalfunction,partialorcompletefailureof any module of software or bugs inthe software is expected to occur. Allthe software should be complete andno missing modules/sections will beallowed. The SP shall maintain

1.Wordssuchas“tothesatisfactionofCEI&CED” in the clause need to bedeleted. These are capable ofmisinterpretationandareambiguous.2. Conformity of software need to betested based on mutually agreedspecificationsandcriteria.

NoChange.AsperRFP.

20

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Section&ClauseNo.


necessary logs in respect of the resultof the test to establish to the entiresatisfaction of CEI & CED, thesuccessful completion of the testspecified.Anaverageuptimeefficiencyof99% for thedurationof testperiodshallbe consideredas satisfactory.Onsuccessful completion of acceptabilitytest and after CEI & CED is satisfiedwith the working of the software onthe,theacceptancecertificateofCEI&CEDwillbe issued.Thedateonwhichsuch certificate is signed shall bedeemed to be the date of successfulcommissioningofthesoftware.

72. SectionIII,clause2.8.1,page21

Design/Development/Coding/implementation/maintenance of the softwareshallbe

Design/Development/Coding/implementation/maintenance of softwareshall be based on mutually agreedspecificationsandcriteria.

NoChange.AsperRFP.

73. 2.7.2.4/20

2.7.2.4.BeforetheApplicationmodulesare taken over by CEI & CED, the SPshall supplyoperationmanuals.Theseshall be in such details as will enableCEI&CED to use the software as stated inthe specifications. The documentationshall be in the English/Gujaratilanguage and in such form andnumbers as stated in the contractdocument. Unless and otherwiseagreed, the software shall not beconsidered to be complete for thepurpose of taking over until suchdocumentation has supplied to CEI &CED.

1. Operationmanuals are prepared asperthesoftwareindustrystandards.2.Theword“enabling”clienttousethesoftwarebasedonoperationalmanualis ambiguous and to bemodifiedwithseveral disclaimers. Hence thatstatementneedtobedeleted.

NoChange.AsperRFP.

74. 2.7/20 NewAddition This clause of Acceptance need tocontain provisions for the “Deemed

NoChange.AsperRFP.

21

Sr.No

Section&ClauseNo.


Acceptance”forclarityandgoodorderandtoconfirmtotheapprovalprocessand to bring a finality to the approvalprocess.Amodelclauseisgivenhereunder:“A Deliverable shall be treated asacceptedbyCustomer if theCustomer(a) fails to provide the list of NonConformities within the Review andAcceptance Period set out in theContract, or (b) fails to notify theacceptanceoftheDeliverablesintermsofthisclausewithintheperiodagreedfor the same, or (c) starts using theDeliverable in a live productionenvironment or puts to commercialuse.”

75. 2.11/21 2.11.Prices2.11.1 Prices payable to the serviceproviderasstatedintheContractshallremain firm and fixed during theperformanceoftheContract.2.11.2Thepricesquotedshouldnotbeconditional/optional and it should bein line with the technology andapproach presented during theApproach&MethodologyPresentationby the Service Provider before the ITcommittee. The bidder should notsubmit conditional/optional bids.Conditional/optional bids are liable toberejectedoutright.

Except for variation in the applicabletaxes or imposition of new taxes, thepricesremainfirm.Theincreaseinthetaxes or imposition of the new taxesshallbetotheaccountofCEI&CEDandshall be paid by or reimbursed byCEI&CED if service provider isrequiredbylaw/taxationauthoritiestopayfirstandthenbilltheclientlater.

NoChange.AsperRFP.

76. 2.14/21 2.14. Delays in the supplier / serviceprovider’sPerformance

Protectionforserviceprovideragainstthe delays caused by CEI&CED/GICneedtobeincorporated.

NoChange.AsperRFP.

77. 2.15/22 2.15.TerminationforDefault

1.Thisclauseisunilateralanddoesnotcontain termination right for service

NoChange.AsperRFP.

22

Sr.No

Section&ClauseNo.


provider for default on the part ofCEI&CED.Hencethisclauseneedtobemodifiedaccordingly.

78. 2.17/23 LimitationofLiability This clause need to contain thedisclaimerofindirectdamagesaswell.Hence clause need to be modifiedaccordingly.

NoChange.AsperRFP.

79. 2.19/23 Terminationforconvenience 1. Minimum notice period under thisclause shall be one hundred andtwenty(120)days.2. On and above the charges for theservices rendered and the services inexecution, CEI&CED shall also payreasonable termination compensationto theserviceprovider in theeventofterminationunderthisclause.

NoChange.AsperRFP.

80. 2.20/23 2.20. Right to use defectivesoftware/equipment

Continued usage of defective software(without rectification from serviceprovider) shall be at the risk of theCEI&CED and service provider shallnotbeableliableforanyconsequencesthereof.

NoChange.AsperRFP.

81. 2.22/23 Thisclauseneedtocontain1.CEI&CEDobligations2. Standard confidentiality exceptionsand reciprocal obligation of CEI&CEDto maintain the confidentiality of theinformation received from Serviceprovider. The clause need to bemodifiedaccordingly.3.generalindemnitybyCEI&CEDneedtobegiven toserviceprovider for thesafetyandsecurityofthepersonnelofthe service provider working on thelocationsofCEI&CED.

NoChange.AsperRFP.

82. 2.23/24 Patentrights 1.Thisclauseneedtocontainstandardexceptions of indemnity for IPR


23

Sr.No

Section&ClauseNo.


infringements.

83. 2.26/26 Paymentschedule This clause should contain themechanism to redress the delay inpaymentsfromCEI&CED

NoChange.AsperRFP.

84. 2.29/26 ResolutionofDisputes 1. Beneficiary of services cannot be ajudgeinitsowncause.2. Hence resolution of dispute shouldbeeitherasper thearbitrationbeforea impartial third party in accordancewith the Arbitration Act, 1996 or thematter need to be placed before thecompetent court for adjudication.Andno SLA’s and penalties shall beapplicableinsuchscenario.

NoChange.AsperRFP.

85. 5./51 5. SECTION V: SERVICE LEVELAGREEMENT (SLA) & PENALTYCLAUSE

1. This section need to contain thestandard exceptions foruptime/downtimeoftheequipment2. Penalties prescribed shall have anupperlimit.

NoChange.AsperRFP.

86. 6/53 6.SECTIONVI:BIDFORMS6.1.BidProposalForm

1. The below sentences in the FORMneedtobedeleted.“Wehavenotplacedanyconditionforthe bid on our part and agree to bindourselves to the terms and conditionsof this tender unconditionally. Anyconditions placed by us elsewhere inthepresentbidareherebywithdrawnunconditionally.”2. Proposal from service providercontains the terms that areimplementable from the serviceproviderperspective.

NoChange.AsperRFP.

87. 6.3/56and6.4/58

PBGandEMD StandardclausesinsistedbytheBanksneed to be inserted in these twodocuments.

Please refer the GR No. EMD/10/201/570/DMO from Finance Department dated 01/04/2015. GR Available on “http://financedepartment.gujarat.gov.in/Docu

24

Sr.No

Section&ClauseNo.


ments/DMO_1812_01‐Apr‐2015_784.pdf”

88. General ItisRecommended1. BIDDER/SERVICE PROVIDERHEREBY RESERVES ITS RIGHT TOSUBMIT THE DEVIATION SHEETALONGWITHITSBID/PROPOSAL.2. BIDDER/SERVCIE PROVIDER WILLSUBMIT THE FULLFLEDGEDDEVIATION SHEET ALONG WITH ITSPROPOSAL CONTAINING THEREVISIONS PRPOSED BY IT FORLEGAL, COMMERCIAL ANDOPERATIONAL TERMS ANDCONDITIONS OF THE RFP AND ITSCONSTITUENTPARTS.3. THE REVISIONS SUGGETSED BYTHE BIDDER/SERVICE PROVIDERNEED TO BE DISCUSSED ANDFINALISED SO AS TO FORM PART OFTHE CONTRACT DOCUMENT TO BESIGNEDBYBOTHTHEPARTIES.

NoChange.AsperRFP.

89. Section1.29.3Page17&Section1.29.7Page18

3.ThePerformanceSecurityshallbeintheformofBankGuaranteevalidfor5years from the date of actual start ofoperation.7. Within 15 days of the receipt ofnotification of award from “GIL”, thesuccessful bidder shall furnish theperformance security in accordancewith theConditionsof theContract, inthe performance security Formprovided in the bidding documents inthePerformaprescribedintheTender.

ItisrecommendedthatsincethePBGislinkedtostartofoperationthereforeitwillbeprovidedwithin15daysofstartofoperations

Nochange.AsperRFP.


If the O & M support required to beextended for further two years afterthe expiry of warranty of five yearsthen theperiodofPBG shouldalsobe

It is recommended that decisionregardingPBGsubmissionwillbedoneat the time of extension based onextensionperiodvalue

AsperRFP.

25

Sr.No

Section&ClauseNo.


extended.


In the event of any contractamendment,thebiddershall,within21days of receipt of such amendment,furnish the amendment to thePerformance Security, rendering thesame valid for the duration of theContract, as amended for furtherperiod.

It is recommended that decisionregardingPBGsubmissionwillbedoneat the time of amendment based onamendmentprovided


92. Section2.15Page22

TerminationforDefault It is recommended that the period ofnotification be included which shouldnotlessthan90days.

NoChange.AsperRFP.


TerminationforDefault It is recommended that aTSPbepaidforpartofpartly/fullycompleted

NoChange.AsperRFP.


Innoeventshalleitherpartybeliablefor any indirect, incidental,consequential, special or punitive lossordamageincludingbutnotlimitedtolossofprofitsorrevenue, lossofdata,even if the party shall have beenadvised of the possibility thereof. Inany case, the aggregate liability of thebidder, whatsoever and howsoeverarising, whether under the contract,tort or other legal theory, shall notexceed the total charges received asper the Contract, as of the date suchliability arose, from the Purchaser,with respect to the goods or servicessuppliedunder thisAgreement,whichgivesrisetotheliability.

It is recommended that there is aCapon liability to a maximum of 10% ofContactvalue



TerminationforConvenience Itisrecommendedtoremovethisclause

NoChange.AsperRFP.

96. Section PaymentSchedule It is recommended to change the NoChange.AsperRFP.

26

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Section&ClauseNo.


2.26Page26

payment terms as mentioned below,becauseRFPtermsgiveninclause2.26are not favorable to TSP.‐ 100% payment for Software ondeliveryandInstallation.‐ 100% payment for ImplementationServicestillGo‐live‐100%paymentof trainingcostuponcompletionoftraining‐ 100% payment for Data Migrationuponcompletionofmigration‐ Payment for Infra O&M as equatedquarterlyinstallmentinAdvance‐PaymentforServicesO&MasequatedmonthlyinstallmentinArrears.

97. General ThereisnoclauseforExitManagementintheRFP.Itisrecommendedtoincludethisclause.

Accepted.BidderhastoprepareandsubmitthedocumentonExitManagementPlanduringtheimplementationphase.

98. General FormatofPerformanceBond 1) Format of Performance bond isnowhere given in RFP. Please provideformat for performance bond.2) It is recommended to add belowparagraph in the format ofPerformance Bank Guarantee."This Bank Guarantee issued by____________________Bank, on behalf ofTata Consultancy Services Limited /Vendor /Bidder /Service Provider /System Integrator in favor of_____________________________/Customer/Client is in respect of a new Contract /extension of Contractdated________________.AscommunicatedbyTataConsultancyServices Limited / Vendor /Bidder/ServiceProvider/SystemIntegrator,

NoChange.AsperRFP.

27

Sr.No

Section&ClauseNo.


on the date of execution of this BankGuarantee an amount of Rupees______________ (Rupees______________________________ only) isoutstanding and payable to TataConsultancyServicesLimited/Vendor/Bidder /Service Provider / SystemIntegrator by_____________________________/Customer/Client , in respect of pervious contractsbetween Tata Consultancy ServicesLimited / Vendor /Bidder /ServiceProvider / System Integrator and_____________________________/Customer/ClientAscommunicatedbyTataConsultancyServices Limited / Vendor /Bidder/Service Provider / System Integratoron the date of execution of this BankGuarantee , there are no outstandingdisputes related to any perviouscontracts / between Tata ConsultancyServices Limited / Vendor /Bidder/Service Provider / System Integratorand_____________________________/Customer/Client."

99. SectionI,clause3,page6

Please note that this bid document isnotforactualawardofcontract/workorderbuttocall

TCSwould request for clarificationonthe “call the rates” clause in terms ofCEICEDunderstandingofthis.

Yes.ThisRFPisforinviterates.Theawardofcontractwillbegivenseparatelyafterthenecessaryprocedureofthedepartment.

100. SectionII,clause1.2,page8

Pre‐Qualificationcriteria Looking at the scope of work suggesttoaskformoreexperienceforSr.no1,2, 3 can be made more stringent andlay foundation for a better qualitysolutionserviceprovider.

NoChange.AsperRFP.

101. SectionII,clause

Thepricesquotedshouldalso include,inlandtransportation,insuranceand

We recommend for removing thisclause since it involves variable /

NoChange.AsperRFP.

28

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Section&ClauseNo.


1.10.2.1,page10

dynamiccosts.

102. SectionII,clause1.10.4.3,page11

The TSP will provide and developsoftwaretorunanyenvironmentatthe

Weunderstands that “TSP” iswronglytyped instead of “SP” which meansService Provider. Please confirm ourunderstandingorclarifyaccordingly.

Yes.

103. SectionII,clause1.10.4.6,page11

ThefullIPRfortheentiresoftwarewillrestwiththeCEI&CED.Thesame

We would request to remove thisclauseormodifyasbelow:


104. SectionII,clause1.22.7,page14

60%weightingwillbeassignedto thePresentationoutof100Marks

Weunderstandsthat40marksarefortechnical bid and 60 for technicalpresentation. Please confirm ourunderstanding.

40%weightage is given to financial bid and60% weightage is given to technicalpresentation.

105. SectionII,clause1.22.6,page14

Bidderswhoscored60andabovewillbe qualified for the financial bidopening

We understands that 60 marks is cutoff for technical presentation and 60for overall technical response (bid +presentation).Pleaseconfirmandalsoplease clarify on cut off marks if anyfortechnicalbid.



WhentheSPwilldevelopanysolutionfor CEI& CED as part of project, thenthe

Werequesttoremovethisclause NoChange.AsperRFP.


During the development phase, anychange in scope ofwork, or in designand

We would request for removing thisclause or make it limited in terms ofefforts required to implement thechange.

NoChange.AsperRFP.

108. SectionIV,clause4.1.2,page35

Statistics: Pleaseprovidesizeofeachapplicationwherever no. of applications isspecified.

AsperRFP

109. SectionIV,clause4,page32

TrainingandChange We understands that total number ofusers to be trained is 180. Pleaseconfirm our understanding or clarifyaccordingly.

Yes.

29

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Section&ClauseNo.


110. SectionIV,clause4,page32

DataMigration Wewouldliketoknowthetotalsizeofdata to be migrated and from howmany systems. Please confirm ourunderstandingorclarifyaccordingly.


111. SectionIV,clause4.1.2,page40

Integration requirements to variousinterfaces /CSP (Common ServicePortal),IFMS

Please provide more details on thetechnological stack of each existingapplicationandalsodetailsofvendorsof the same and other relevantinformationforintegrationanalysis.

CommonServicePortal(forcitizeninterface)FrontEnd:Asp.netBackEnd:MySQLDeveloper:M/s.NICIFMS(ForePaymentandeReturn)FrontEnd:JAvaBackEnd:MySQLDeveloper:M/s.TCS

112. SectionIV,clause4.4,page42

Thetablebelowprovidesanindicativelist of external applications anddatabases that are required to beinterfaced with the proposedapplication

Please provide more details onindividual application in terms ofunderlyingtechnology,vendoretc

Pleaseclarificationofqueryno.11and111.


Mail&MessagingServices We understand that department willprovide Mail & Messaging servergateway. Please provide more detailsin terms of load requirements, sizerequirements,userbaseetc

Yes.Bidderhastogivetherequirementwiththedetailedspecifications.


SMSServices We understand that department willprovide SMS server gateway. Pleaseprovidemore details in terms of loadrequirements, size requirements, userbaseetc

Yes.Bidderhastogivetherequirementwiththedetailedspecifications.


CentralHelpdesk. Please provide clarification onhelpdesk space, infra, number,software, email/SMS integrationdetails etc as to who will beresponsibleforprovidingthesameandwhataretheexpectationofCEICEDoneachparameter.

Pleaserefer clarificationofqueryno.18,111&112.

116. 1.10.4.1&2 ITB In clause 1.10.4.1 its mentioned that

thebiddershouldquote theprices for Pleasereferclarificationofqueryno.8.

30

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Section&ClauseNo.


licensesoftware likeOSandDatabase,however in the very next point itsmentionedtheCEICEDwillprovideforthis software. Both the points areconflicting.

117.1.10.4.3 ITB

"The TSP will provide and developsoftwaretorunanyenvironmentatthecentralsideforDatabasemanagement"Needmoreclarificationonthispoint

Thesoftwareshouldbeopenstandardtechnology.

118.1.10.4.4 ITB

"…..with requirednumber of copies ofthelicensedversionused/proposedforthe purpose". Does the Licensedversionmeanthedevelopedsoftware?

No.ofServerOSandDatabaseLicensesrequiredforrunningtheapplication.

119. 1.29.4 TheO&MSupport… Does SP have right to say NO toextensionoffurthertwoyears? AsperRFP.

120.

2.7.1.2 Inspection/Testing

Therearedifferent testsmentioned inthis section. Can you briefly elaborateon these tests in terms of expectationand the passing criteria for each test?AlsowillCEICEDprovide the tools forStress/LoadandPerformanceTesting

TheloadtestingandperformancetestingwillbedonebyEQDC.

121.

2.7.2.1 ApplicationSecurityAudit

Who are the empaneled securityauditors?What is the cost involved togettheauditdonebytheseempaneledauditors? What is the intent of thisadditionalcertificationwhenyouhavealready requested for EQDCcertification/clearance for securityaudit?

ThelistoftheempaneledagenciesisavailableonCERT‐Inwebsite.

122.

2.7.2.3 ApplicationSecurityAudit

"...andafterCEI&CEDissatisfiedwiththeworkingofthesoftwareonthe,theacceptancecertificateofCEI&CEDwillbeissued".Whatsmeantbyworkingofthe software? Does it mean businesswill start using the software and thenCEICED will issue the acceptancecertificate? If so then what would be

Workingofthesoftwaremeanssoftwareisreadytouseandfunctionproperlyaspertherequirement.

31

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the period for which CEICED willobserve the working software beforeissuingthecertificate?

123.

2.8.1 ChangeRequestOrders

What can come up as additionalrequirement during developmentphase after requirements are freeze?Can there be an upper cap on theeffort/workwhich is tobe consideredas a part of scope? How will CEICEDaddressthedelaysandcostescalationscaused due to such changes in scope?Also point 2.8.1 is contradicting withpoint2.8.6.Canyoubrieflyexplainthechange management process to befollowed?

AsperRFP.

124.

2.25/4.10

Proposed timelines forImplementation from the date ofissuanceofworkorder

Whatwouldbethecontents/formatofall these documents/deliverablesreferred in this Tender? Ideallydocuments to be delivered should beas per the methodology followed fordevelopment/implementation. AnyspecificImplementation/developmentmethodology CEICED would want tofollow? Is SP allowed to createdocuments as per the methodologyfollowed OR the listmentioned in theTender is mandatory?The timeframe mentioned in the RFPare very stringent. Is it possible torevisethistimeframe?

NoChange.AsperRFP.

125.

2.25Proposed timelines forImplementation from the date ofissuanceofworkorder

Aspertimeframetable,LicenseforOSandDatabasehastobeprocuredaftercomplete development is over. WhataboutthelicensesandHWrequiredfordevelopmentenvironment?

The bidder has to procure the same beforestarting development of after finalization ofSRS.BidderhastogivethebillofmaterialasapartofAS‐ISandTo‐berequirement.

126. 2.25 All Modules with comprehensive webportalandmobileapp

TherearetwophasesmentionedintheTimeframe table 1) Electricity Duty

Itwillbeonesingleportalandmobileapptobe used by beneficiaries as well as

32

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Section&ClauseNo.


Modulewebportalandmobileappand2) All Modules with comprehensiveweb portal and mobile app. Is thiscomprehensivewebportalandmobileapp separate than the one mentionedin point 1. Or will there be only oneportalandonemobileapp?Inadditionto the web portal to be used by thebeneficiariesmentionedintheTender,arethereanyapplicationthatwouldbeusedbyonlyinternalusersofCEICED?Who is the intended audience formobile application and which are theapplicationstobedevelopedinMobileapps? How many sites are to beconsidered? Is Disaster Recovery siteunderscope?

department also. The citizen can apply fromweb portal aswell asmobile app also. Thenthe application should be forwarded to theconcernofficersandallbackendworkof thedepartmentshouldbecomputerized.So,endto end workflow should be designed by theselected service provider from onlineapplication to disposal of application andreceivingthecertificates.

127.

2.26 PaymentSchedule

There are two line items with serialnumber1. Is thisa typoerror?Asperthe timeframe defined there are 2phases of development. HoweverPayment Schedule is defined for onlyone phase. What is the mapping ofPayment Schedule with the definedtimeframe? What is the differencebetween item mentioned at serialnumber 1 (first row) & 2? What isconsidered as whole application andwhatisconsideredasapplication?

Yes.developmentofallthemodulewillbeconsideredasawholeapplication.

128.2.26 Point 7 ‐ ATS/AMC of Database & OS

Licensing

AMC/ATSofOSanddatabasehastobepaidinadvancetotheOEMthenwhatsthe reason in keeping it at the end ofeachyear

Nochange.AsperRFP.

129. 2.29 Resolutionofdisputes Canarbitrationroutebeallowed? Nochange.AsperRFP.130. 4 Scope of Work ‐> Design, Develop,

Deploy and Implement SoftwareWill CEICED provide the FRS fromwhichSRSneedstobeprepared?

TheSPhastodetailstudytherequirementwithconsultationwithCEICEDandprepare

33

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Section&ClauseNo.


Application theFRS.

131.4

Scope of Work ‐> Design, Develop,Deploy and Implement SoftwareApplication

Why SDD is required when HLD andLLDisthere? HLDandLLDwillbethepartofSDD.

132.4

Scope of Work ‐> ChangeManagement, Capacity Building andHandholdingSupport

What is expected in changemanagementinterventions?

Itisbasicallychangingthemindset,environmentandreadythedepartmentuserstoadoptthenewsystem.

133.

4Scope of Work ‐> ChangeManagement, Capacity Building andHandholdingSupport

IsSPsupposedtofollowthe"TraintheTrainer" Concept. If the SP has tofollow this concept then the scopeshould be limited to training theidentified key users of the applicationwho in turn will train/retrain otherusers in the organization. It is alsomentioned that CEICIDmay ask SP toprovide increase training hours toadditional users / locations. What istheexactexpectationfortrainings?

SP has to train the users at the time ofimplementation. For the refresher trainingpurposetheTraintoTrainerconceptmaybeadopted.

134.

4/4.2 ScopeofWork‐>DataMigration

Whatalldata is tobemigrated?Whatall applications exist as of now fromwhichdataneeds tobemigrated?Arethere any data that needs to beuploaded from any physicaldocuments? Who will do the datacollection? Will CEICID extract dataand provide it to SP? What is theexpectationfromSPfordatavalidationas business users can only validatedata?What isexpectedasdataqualityassessment?


135.

4 Scope of Work ‐> Integration withotherapplication

Is Integration with other applicationspart of scope or should the newdeveloped applications be designed inawaywhere integration ispossible infuture? If integration is in scope thenwhat are the applications with which

Pleaserefertheclarificationofqueryno.31.

34

Sr.No

Section&ClauseNo.


new system needs to be integrated?Can business requirements forintegrationbespecified?Alsodoestheexternal applications that need to beintegrated have the required APIs forintegration?

136. 4 Scope of Work ‐> OperationalMaintenanceofS/W

What is the meaning of ApplicationSolutionManagement? AsperRFP.

137.

4.1.1 Deliverables

Whatwouldbetheformat/contentsofall these documents/deliverablesreferred in this RFP? IdeallyDocuments to be delivered should beas per the methodology followed?Why does CEICED wish to do abusiness process reengineering? Arethere any pain areas? Any specificbusiness process to be re‐engineered?If new changes are proposed by SPthen will users adopt to the changedbusiness processes? Will CEICEDensure that the new business processwhich would be approved by CEICEDbeadoptedbytheendusers?

Thechangemanagementwillbetheresponsibilityoftheselectedserviceprovider.

138.4.1.2 Application Processing,Workflow and

DocumentManagement

Howmanypersonsarerequiredonsite(CEICID Head Office) duringimplementationphaseandwhatwouldbetheirrole?

AsperRFP.

139. 4.1.2 Application Processing, Workflow andDocumentManagement

Is this referring to contentmanagementtoolwithworkflow? Yes.

140. 4.1.2 ManagementInformationSystem What kind of MIS reports areexpected?

ThereshouldbeNnumbersofreportgeneratedfromtheapplication.

141.4.1.2 TheSPwillalsoberesponsiblefor:

Is SP responsible for preparation ofSRS/CR documents for existingapplications?WhatisexactexpectationfromSPforthissectionofRFP?

AsperRFP.

142. 4.1.2 Deliverables Which library files, setup programs?What would be the contents of the

Libraryfilesandsourcecodewhichareusedforsoftwaredevelopmentneedstobedeliver.

35

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technical manuals since designdocumentsareavailable?

143.

4.1.3 SoftwareTesting&SecurityAuditandGo‐Live

Is DR site setup and maintenanceunderscope?

DR site setup andmaintenancewill be donebyDataCenterteam.Bidderhastodeploytheapplication and its patches time to time onthe DR site servers and also give therequirementforthesameinBillofmaterial.

144.4.1.3 Deliverables

What kind of quality certification isrequired? What are the quality/securityparametersconsideredhere?

TheapplicationshouldbetestedbyEQDCandsecurityauditedbyCertinempaneledagencies.

145.

4.3 CapacityBuildingandTraining

Is SP expected to provide basiccomputer literacy to the users? Whatdoes this basic computer literacyinvolve? Howwill SP identify personswhoshouldbegivensuchtraining?Isaseparate learning module to bedevelopedhere?Whatisthenumberofhard copies of the training materialsexpected?Isthisonetimerequirementor recurring? How is SP expected toprovidetrainingneedanalysisreport?

No.SPhastoprovidethetrainingoftheapplicationdevelopedbythem.Bidderhastopreparethetrainingmaterialforthesameandplacedonthesystem.

146.

4.4Integration with other State LevelSolutions, SMS gateway, Paymentgateway&otherDatabases

Is this list of applications to beintegrated complete? If not, whichapplications can be added later on?Can business requirements forintegrationbespecified?

Yes,SPhastointegrationwithotherstatelevelapplicationsifrequired.

147. 4.7 MISServices Whatkindofreportsareexpected? ItisalreadymentionedintheRFP.

148.

4.9 HandholdingSupport

Is team for handholding supportdifferent than maintenance supportteam? How many sites are to becoveredby this team?Will all sitesbeready for providing handholdingsupport after commissioning ofapplication? What is the expectationforhandholdingsupport?

The team of 5 persons have to be deployed at single location. However, this person will provide the telephonic support and personal visit as & when required. Operation and Maintenance support includes : Debugging & fixing of problems arising in the

running applications.

36

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Tuning and code changes for optimal performance.

Enhancement/modification in modules as change in business rules.

Data Validation/correction Fix the operational problems Perform error handling while running the

application. Reports Backup data Training

149.

4.11 PostImplementationSupport

During the 5 years maintenanceperiod, will CEICED provide the toolfor helpdesk support i.e for loginproblem tickets? What is expected ascentralhelpdeskservices?WhatwouldbetheServicewindow?

ServiceProviderhastodevelopthetoolforhelpdesksupportforidentifytheissueandprovidethesolutions.

150.

4.11.1 ResourceRequirement

How many offices are to be covered?What is service center?"The SI shall develop a work plan forthe knowledge sharing as per scopedefined in this RFP for use in futurephasesoftheproject"What’smeantbythisstatement?

HeadofficeatGandhinagaranddivisionoffices.Thisisfortheexitmanagement.

151.

4.11.2 Warrantyservices

IfsoftwarelicensesaretobeprocuredbyCEICIDthenwhatistobeprovidedasdatabaseandOStool (itemnumber6&& inpayment schedule)by SP? Isthe role of SP limited to sizing of theHW?

Pleasereferclarificationofqueryno.20,8

152.

4.11.3/4.11.4

Handholding services to providesoftware maintenance and supportservices / Application Maintenanceservices

Are changes like any functionalchange/reportdevelopment/externalapplication integration due to serviceprovider change / enhancements etc.needtobedonefreeofcost?Whatwillbe considered as chargeable change

AsperRFP.

37

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Section&ClauseNo.


requests?

153.4.13 Standards

Howarethestandardsmentionedhererelevant to the applications beingdeveloped?

ItisalreadymentionedintheRFP.

154. 2.14/2.24/5/5.2/5.3

Delay in performance / Sitepreparation / SLAs / Implementationrelatedpenaltyofservicelevels

What if delay is attributable toCEICED? Who will bear the costescalation arising out of delaysattributable to CEICED? Is there anycapontotalpenalty?


155.

7

6.Biddersshall submitBidprocessingfees of Rs. 10,000 in the form ofDemand Draft in thename of “Gujarat Informatics Ltd.”payableatGandhinagaralongwiththecovering letter.7. Bidders shall submit Bidsecurity/EMD of Rs. 10,00,000 in theform of Demand Draft OR inthe form of an unconditional BankGuarantee(whichshouldbevalidfor9months fromthelastdateofbidsubmission)

AspertheguidelinesofDepartmentofElectronics& InformationTechnology,GOI for system integratorTo safeguard against a bidder’swithdrawingor altering its bidduringthe bid validity period in the case ofadvertised or limited tender enquiry,Bid Security (also known as EarnestMoney) is to be obtained from thebidders except those who areregistered with the Central PurchaseOrganisation,NationalSmallIndustriesCorporation (NSIC) or the concernedMinistry or Department.TheunitsregisteredunderSinglePointRegistration Scheme of NSIC areeligible to get the following benefitsunder “Public Procurement Policy forMicro & Small Enterprises (MSEs)Order 2012” as notified by theGovernmentofIndia,MinistryofMicroSmall & Medium Enterprises, NewDelhi vide Gazette Notification dated23.03.2012. * Issueof theTenderSetsfreeofcost;*ExemptionfrompaymentofEarnestMoneyDeposit(EMD).

NoChange.AsperRFP.

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Section&ClauseNo.


TheexemptionofEMD&tenderfeesisrequestedforNSICregisteredbidder.

156.32 Training and Change Management

Workshops

As per our understanding we have only to provide the trainer. The space & setup will be provided by the department. Kindly Clarify.


157.

32 Integration

As per our understanding all the necessary support for integration will be provided by the department. We only have to prepare the API. Kindly specify the technical details of the application to be integrated.


158.

34

Scanning all the applications with should have capability ofautomatic segregation of documents/records based on Barcode,Blank page, fixed page and auto Form recognition and associating

You need a barcode based Document Management & File Management system. Who will provide the Hardware for Barcode reading? Kindly clarify.

Yesproposedsolutionshould be flexible and scalable to barcode based DMS or Digital signature pad for any future requirement. HardwarewillbeprovidedbyCEICED.

159.

20The tests will be performed after completion of installation and commissioning of all the software at the site of installation

As per our understanding the Hardware & setup at site of installation will be procured & deployed by the Department we only need to host the applications.The SLAs depend on the network capacity and the same may be provided by the department so SLAs are not applicable on the Bidder. Kindly clarify.

The non‐availability due to network andhardwarewillnotbecounted inpenalty.Butthe application should be good enough tocater the required servicesmentioned in theRFP.

160. 4.13. TECHNOL

OGY REQUIREMENT FOR

APPLICATION

DEVELOPMENT‐

The bidder is expected to propose the solution and technology stack / platform that is based on the open standards, provide interoperability with other operating systems and application servers, guarantee portability of data and content.

1. This is conflicting as open source and open standard are different and we would recommend to use Database and Application platform on Open standard considering High Availability, Scalability Load Sharing Performance Objectives. Considering scalability of project it is strongly recommended to department to ensure RDBMS and Application tier (Webserver) proposed should be from

NoChange,AspertheRFP

39

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Section&ClauseNo.


Application

type:The application should

be compatible with

any open source

database also

one of the top 3 OEMs as per the latest IDC /Gartner report.

161. Application type:

Three tier mobile &web based

application:

The developer to provide an iOS and Android based mobile app that will provide interface through the app subject to user authentication:

There are references to multiple mobile applications and need to run them on iOS, Android and Windows. Given this requirement, it's ideal to use an enterprise mobile solution that 1) allows "write app‐code once, deploy on multiple platforms", 2) Allows to integrate with back‐end system seamlessly and securely and 3) Addresses the security challenges posed by mobile applications.

Itshouldberunofmajorplatform.Android,iOSandwindows.

162. 4.14. General Requirements:

DMS should be CMIS compliant. All documents generated, stored and retrieved should be available within in Document Management System[DMS] for external and internal users The solution is required to provide modularity (business function and process) thatshould support addition / removal of one more modules as and when required.

Given the requirements around document and content management and the criticality of the transactions, it is imperative to use full‐featured enterprise grade content solution that integrates well with business processes and workflows and provides full security.

No change. Bidder may choose/develop theappropriatesolution.

163. 4.14. General

The solution should be designed to remove all single points of failure. The

To achieve maximum availability, the solution should be deployed in cluster of NoChange,AspertheRFP

40

Sr.No

Section&ClauseNo.


Requirements:

solution should provide the ability to recover from failures and should also provide clustering features, thus protecting against many multiple component failures.

identical active nodes. Active‐active deployment is recommended for DB and Web tier.