ffiTFSDA

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITYDavao Region

Provincial Office Davao City/sur6'16 Rimas St., lnt. 2 Aquino Subd., J.P. Laurel Ave., Bajada, Davao City

tel.no. (+6382) telefax 227-3834email: regionl l.davaodelsur@tesda. gov ph

FOR

THRU.

ATTN.

FROM

DATE

SUBJECT

MEMORANDUMNo. sl series 2015

GASPAR S. GAYONA, CESO III,Ph.DRegional DirectorThis Office

ARLYN S. BANDONGChief ROD

PERLA M. OJEDATESDS ll/ RO-IQA Focal

THE PROVINC]AL D]RECTORTESDA-PO Davao City/Sur

August 18,2015

CORRECTIVE/PREVENTIVE ACTION REQUEST (CPAR}REGISTRY

We are submitting herewith the six (6) pages hard copies of Davao City/SurCPAR Registry/ TESDA-QP-03-F06 (Rev.No.o1-10110114). The soft copies of theCPAR Nos.DC/Sur@2015-1 1-02-001 lo O22 and the CPAR Registry were sentalready in the official e-mail address of the region.

For your information and acknowledgement, please.

RECEI\ID BY :

R. N;SToR S. TABADAft

, creale SUCCESS Aecause ,use / CAfl

DATI :

TESDA XI

TESDA.OP.O3-FO6Rev.No.01-10/10/14

coRRECTIVE/PREVENTIVE ACTION REqUEST (CPARI REGISTRY

CPAR

Dot

olfi,e/lnsalau

CtitlcolilyCorrcction/ Correctlve/ Pretentlee Actions

vefiff.oato DdE olVctlfrcotlo

NC NC

CPAR

@-2015-11.02-mUloly10,2015

ITSDA'

:ity/surPO

Control ofDo{uments

rt*r" i. no.viaencettt"tthe Qualitv Manual being used bvthe

PQMRis controlledThe Quality Manual ofthe PqMR is uncontrolled lt does not bear

the cfitrolcodes and as labelled For Reference Only. ISO

9OO1L2OO8 €la'rse4.2.3 stales that documents required bY the

QMS shallbe controlled. Controls to includeapprovalprior to

Mis-interpretationgiven by the Fo€al.

Conduct an lnventory oI all QualityProcedures Manualshallbe done by the

Control Document Focalon the loth day,

.very after [O ofthe year and ensures that

lhe Head of Office and all the Process Own€rs

shallhave copi6 on Controlled Documents as

recorded in the QP-o1'F02 or to8 Book.

No.oclsur@,2015 11

o2-

oo2llulY10,201s

TE5DA.

Davao

City/Sur

PO

Control of

hasinS

Thereis no evidencethatthe required purchasinS r&ords are

mainteined. The Property Card, Stock card and RePort on

Supplies and Materia15 lssued are not presented at thetime of

audit, ISO 9OO1:2008.lause 4.2.4 states that records established

to provide evidence of conformity to requirements and oftheeffe.tive operation ofthe QMS shallbe controlled. The

orSanization shall establish a documented procedureio deline

thecontrols need€d for the identification, storage, protection,

retrieval, retention and disposition of records Records shall

remaih le8ible, readily identifiable and retrievable

fail€d to keep therecording control

Strictly follow the recording controlsystem

indicated in the Records lnventorY and

Appraisal.

No.OC/Sur

G'-2015-11

oO3/lulyLO,Za\s

TESDA-

Davao

city/surPO

PurchasinB T}ereis no evidencethatthe Functional Objectives of this

proceis i5 crafted.

What was prerented were the duties and rEponsibiliti6 ofthefocal person at the time ofauditl5O 9m1:2008 clau3e 5.4.1 states that top management shall

ensurathat quality obiectives, includinSthos€ neededto m€et

requirements for producl are established at relevant functions

and lev€ls within th€ organiration The quality obje.tives shall be

mearured and consistent w(h the qualitv policy

Failed in craftingthefunctionalobjectives

The Focalwillk€ep on updatingthefunctional obiective, every 2nd month oftheyear as indicated in the olfice order.

No.oc/sur

Gl-2015-1102'

10,2015

TESDA.

Oavao

city/surPO

POMR Thereis no evidence thatthe Functionalobjectives for

assesrment and certi{ication proces5 were aSreed upon by the

Head and the process owner'

The Functional Objectives presented bYthe POVIR andthat bythe

focal person on Assessment and certification are different at the

ISO 9m1:2008 clause 5.4.1 5tat6 that top manaS€ment shall

ensurethat qualitYobi€.tives, includingthose needed to meet

requirements for product are established at releva nt fu nctions

and l€vels within the orga nization, The quality obiectives shallbe

me.sLr ed and (onsistent wlth the quality pohcy

The Head of o{flce

failed to meet all thestaffand craft thefunctional ob jectives.

Offi ce order will be issued, Iequiring all staff

lo meet every F€bruary and aSree onthecurrent Functional Objectives.

Page 1 of 6

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No.oc/sur

@-2015-1102-

013/!ly10,2015

TESDA.

Davao

City/Sur

PO

PurchasinS Goods were deliv€red beforeth€ Purchas€ Order was served tothe supplier. The

POfor Molave TireSLrpply was datedlune8,2O15 whiletheCharSe lnvoice was dated lune 3, 2015. ISO

9001i20o8 clause 7.4.2 slatesthat Purchating information shall

describethe product to be purchased, includinS, where

appropriate a)requirementsfor a pproval of p.oduct, procedures,

processes and equipment, b) requirementi for qualifi.ation ofpersonnel and c) QMS requirements.

Failed to che(k the

erroneouslY writtenbyrhesupplier.

To desiSnate personn€lto assist in reviewing

prorurement do.uments prior for approval.

No.Dclsur

@-201s-11

10.2015

TESDA.

Davao

City/surPO

and

There is no evidencethat customer property is beingt ken cared

ofbythe oraanization, The

documents ofaccredited competency assessor are notfound atthetime ofaudit. (Ms. sasube). ISO

9OO1:2008 clause 7.5.4 states that the orga nization shall exercise

care with customer propertywhile it is under th e orSa nization's

controlor being ured by the orga nization.

NoappropriatefilinS To design a ffling system with appropriate

labelling and include the Records Matrix/

Records lnvmtory Appraisal.

No.Dc/sur

@-2015-1102-

01s/luly10,2015

TESDA.

0avao

City/surPO

PQMR The Customer lnquiry and Feedback Forms are not properlyfilled

up. CIP:

The Name ofResponsible Person and Acton Taken on Customer

lnquiry and for the month of February 2015 CIFF are notfilled up.

ISO 90o1:2oo8 clause 8.2.1 states that as one ofthemeasurements ofthe performance of the QMs, the or8anization

shall monitor information relatingtoEustomer perception as towhether theorganization has met customer requirements, The

methods ofobtaining and usinB this information shallbe

determined.

Failed to followthe Toconduct learning session on howtolill-upthe CIFF.

No.oc/sur

@-2015-1102'016/uly10"2015

TESDA-

Davao

city/surPO

PQMR The net customer ratisfaction ratin8 was computed at 10O%,

deeper assessment ofthe raw data (CIFF) documented some

customer compiaints such as erroneous spelling in the names in

the National Certificates

ISO 900L2008 clause 8.2,1 states that as one of the

measurements ofthe performance ofthe QM5, the orSanization

shall monitor information relating to€ustom€r perception as towhether theorganization has met customer requirements. The

methods ofobtainingand usingthis information shall be

Mis-interpretation ofthe computation

To make a thorough analysis inthecustomer

suSSestions/complaints vis-)-vis the

customersatisfaction rating indicated.

No.Dc/sur

@-2015-1102-

10,2015

TESDA.

Davao

City/surPO

PqMR whilethere was said to be resolutions tothe complaints ofthe Failed in theimplementation of

To inform the clients on theaction taken ofcustomers, communrcallon oT the resolulron to Ine concerneo

customers was not evident at the time ofaudit (SO, CAV).

ISO 9001i2008 clause 8.2.1states that as one ofthemeasurements ofthe performance ofthe qMs, the organization

shall monitor information relating to customer perception as towhether the organiration has met customer requirements. The

methods ofobtaininS and usingthis information shall be

determined.

rne cornPrdroG rn (ne succeeurra udosdLUo

to be noted in the ClFFform as to when it is

Page 4 of6

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ensure that sem estral a na lysis ofProgram

Registration and Competency Assessment &

lrackinSsheets and Support

items such as Communication exp.,

and power consumption are prepared

analyred on the loth day, every after EO

to pr€paretheis no evidencethat analysis of d.ta is being undertalen by

orsaniuationtoimProvethepro€essottheproductaoalysis oflh€ Tracking Sheet5 uied for Progrem ReSistration

Assessment and Certilication are notlound atthetime ofLik€wise, analysis ofsupport servaces items such as

e)(penses, fuel consumption and power

ISO 9m1:20O8 clause 8.4 states that the or8anization shall

determine, colle.t and analyzeappropriat. data to demonstrate

suitability and effectiveness ofthe QMS and to evaluate

improvement of the qMS can be made.

management ensurG iocheck that the

identified possible Preventive Action shall be

re(orded in the CPAR Form.

to finalize the

in the CPAR

Preveotive action/e are not retorded through th€ cPAR folm thus

followinS requiremsnt of8.5.3 cannot be assessed, to wit;

of potential nonconrormance, rootcauseanalYsis,

action taken with defined deadline and evaluation of

ISO 9OO1:2O08 clause 8.5.3 state5 that the organizatioh shall

action to eliminateihe cau5es of potential

in ord€r to prevent their o.currence, Preventive

shallbe approPriate to the effects of the potential

Cily/sur

Su

. TULO NESTOR S, TAEADA

5 (lQA Focal Person)

Jt4tos

Page 6 of 5

Provincial Director