CORPORATE SOCIAL RESPONSIBILITY - Moss Adams · PDF fileCORPORATE SOCIAL RESPONSIBILITY 2015 REPORT. ... Referring a friend or family member to a company for ... and welcoming places

CORPORATE SOCIAL RESPONSIBILITY

2015 REPORT

http://www.mossadams.com

2Moss Adams Corporate Social Responsibility ||

Moss Adams delivered strong results in 2015—9.4% percent in organic growth—with unwavering focus on taking care of our clients and our people. We have a responsibility to pursue growth safely and with a deep commitment to integrity, accountability, excellence, and respect—values that are particularly important in the world of public accounting.

Our focus is on delivering the Moss Adams Advantage to our clients and our people in order to position them for success. We want our communities to thrive. And we feel strongly that we should give back to the communities in which we live and work, create a culture of opportunity and growth for our people, and minimize our environmental impact. This is more than a responsibility—it’s a necessity.

We began formally tracking our corporate sustainability efforts four years ago. Since then, we’ve made changes to our reporting by identifying more meaningful goals and key metrics. This creates more purposeful reporting for our people and our stakeholders.

In this report, we introduce new goals relevant to our values. Our goals fall into three major areas of focus:

• Create a workplace where our people want to build careers; and foster a diverse and inclusive workplace

• Strengthen the communities in which we live and work

• Minimize our footprint on the environment

In addition to setting goals, this report allows us to be transparent and accountable to our commitments. It’s also an integral tool to measure our progress and identify areas for improvement. We’ll release annual updates and publish full reports every three years.

I’m proud of the results we’ve achieved over the past year, and I look forward to additional opportunities for improvement in these areas in the coming years.

Chris

Chris Schmidt, CPA

President and CEO


We strive to hire the best and the brightest. Once on board, we’re committed to ensuring our people get the development and mentoring necessary to grow and accelerate their careers. The advancement and individual successes of our people are vital to our future.

This focus on our people benefits the firm, our clients, and by extension, our communities.

PEOPLE


EMPLOYEE ENGAGEMENT

EMPLOYEE ENGAGEMENT SURVEYTarget: Match or exceed best-in-class percentage for survey completion.

94% completionGoal: 95% completion

Source: Kenexa/IBM

Each year, we administer an employee engagement survey and encourage everyone at the firm to participate. Honest feedback helps us recognize and celebrate success and enables us to address areas for improvement.

Using the data we gather, we’re able to measure our progress from year to year, both against ourselves as well as against best-in-class numbers gathered by IBM/Kenexa, our survey administrator. We use these metrics to shape action plans focused on specific areas at both firmwide and local levels.

Our people understand the value of the feedback they provide, evidenced by our 94 percent participation rate—14 percent above the industry average.


CAREER GROWTH & DEVELOPMENT

TRAININGTarget: Match or exceed average annual training hours required to maintain state licensure.

70 hoursGoal: 40 hours per year average

Moss Adams provides a customizable training program for our CPAs and other client service personnel. While most state boards of accountancy require an average of 40 training hours for CPAs each year, our professionals consistently exceed that.

FEEDBACK Target: Match or exceed best in class for the percentage of respondents who answer positively to the statement, “I receive timely and helpful feedback.”

66% positiveGoal: 71% positive

Source: Kenexa/IBM

We strive to meet the best-in-class metric for this goal. In 2015 we launched a redesign of our performance management process. Our goal with these new guidelines is to provide a more straight-forward, streamlined process that will encourage timely and meaningful feedback. Our new philosophy:

Keep It SimpleFast, easy, and intuitive process that leverages technology

Make It MatterHonest and meaningful dialogue focused on growth and development

Own Your CareerPersonal accountability to manage your career


EMPLOYEE SATISFACTION

TURNOVER Target: Achieve a turnover rate equal to or less than industry average.

18% turnoverGoal: 17% industry average

Source: INSIDE Public Accounting The 2015 National Benchmarking Report

Turnover is a natural part of any business cycle. At a healthy level, it can lead to opportunities for new talent to learn, grow, and further shape their career. To help meet our goal of reducing turnover compared with the industry average, we have a strong focus on people, and continually evolve the areas of focus identified in our employee engagement survey.

18.1%19.3%

GOAL: 17%14.8%

ALL EMPLOYEES

Client Service Client Service Support

REFERRALS Target: Match or exceed best-in-class benchmark for the percentage of respondents who answer positively to the statement, “I would refer a friend or family member.”

88% positiveGoal: 82% positive

Source: Kenexa/IBM

Referring a friend or family member to a company for employment is no small matter. We’re proud that 88 percent of our employees—6 percentage points above the best in class—feel good enough about working at Moss Adams to suggest our firm to someone in their inner circle.


BENEFITS

HEALTH CARE PREMIUMS Target: Match or exceed percentage of premiums paid at similar-sized firms.

81.6%of premiums paidGoal: 75% at similar-sized firms

Source: confidential

Along with paying an above-average percentage of medical premiums for full-time and eligible part-time employees and their dependents, the firm provides plans that cover preventive care at 100 percent for in- and out-of-network providers. We also provide life insurance, disability coverage, maternity and paternity leave, and retirement provisions.

RETIREMENT PLANTarget: Continue firm commitment to provide desirable 401(k) plan benefits.

87% 401(k) participation

8.2% deferral

Our people understand the importance of careful financial and retirement planning. In 2016 we’re further enriching our retirement benefits to include a 401(k) match and earlier eligibility for profit sharing.


DIVERSITY & INCLUSION

We want an inclusive culture that values the voices and ideas of all our people. For us, diversity encompasses all forms of visible and nonvisible attributes including gender, race, ethnicity, sexual orientation, age, disability, military status, beliefs, values, communication, learning, and leadership styles. Inclusion demonstrates that we value and respect the diversity all our people bring to the table.

Our specific short-term goals to foster diversity are:

Engage in meaningful dialogue about diversity and inclusion

Launch a firmwide diversity platform

Increase the number of business resource groups focused on shared interests, backgrounds, or life experiences

Provide increased support for our recruiting efforts

Women in Leadership: Wenli WangHow the firm has supported Wenli in her rise through the ranks

During her MBA studies, Wenli pursued and landed an internship with Moss Adams. No sooner had she started the internship than the partner in charge offered her a position as a staff accountant. She was 27 years old at the time, and immediately realized her career path would be different from the young new hires she worked alongside who were fresh out of undergraduate programs.

She was right: In five short years, Wenli advanced through the senior and manager levels. From senior manager, she was promoted to partner in 2005, and in 2014 she became partner in charge of our San Francisco office.

Wenli credits much of her personal and professional success to flexibility. When Wenli’s daughter was born, she figured that adjustments to her schedule could affect her pursuit of a leadership role and that the pace of achievement might slow. However, by communicating openly with those around her about her schedule, Wenli was able to balance her career with motherhood and found she didn’t need to put her goals on hold.

As she grew in her career, Wenli learned how to build a network and leverage it to develop business, largely in part due to the advice she received from mentors on networking both inside and outside the firm. Today, Wenli is dedicated to helping others create their own career path and is an advocate for Forum W, flexible work arrangements, and mentoring.

Wenli Wang, CPA

Partner in Charge, San FranciscoLead Partner, China Practice

RECOGNITION

Most Influential Woman in Business: 2015, 2016San Francisco Business Journal

COMMUNITY INVOLVEMENT

San Francisco SFMadeBoard member, treasurer

Bay Area CouncilBoard member

PROFESSIONAL AFFILIATIONS

American Institute of Certified Public AccountantsTax Section

California Society of Certified Public AccountantsCommittee on Taxation

IRS Tax Practitioner LiaisonNorthern California


WOMEN PARTNERSTarget: Achieve firm goal of 30% partners who are women.

27% of partners are womenGoal: 30%

Source: MOVE Report 2015

Women have been historically underrepresented at the top levels of the accounting profession. To help combat this, Moss Adams has made Forum W—our effort to better attract, retain, develop, and advance women—a priority for seven years. The spirit of the initiative is very much about valuing diversity, paying it forward, and changing the industry from the inside out.

Women represent a sizable and growing portion of our talent base at Moss Adams. This is a huge advantage that allows us to draw on different perspectives to not only promote innovation but also connect with an increasingly diverse customer base. In 2015, we focused on individual impact by encouraging women to take ownership of their career by creating practical and easy ways for partners to engage in developing and advancing women.

WOMEN IN FIRM LEADERSHIP POSITIONS Target: Achieve firm goal of 30% women in leadership positions.

19% women in leadershipGoal: 30%

While we’re leaders in the industry with 27 percent women partners, there’s still more we can do to support and advance women into leadership roles.

In 2015 we focused on sponsorship, giving partners tools and resources around how to help cultivate a rising leader and holding partners accountable for active sponsorship.

Firmwide Leadership Positions W M ALL

NATIONAL OFFICE LEADERSHIP1 3 7 10

REGIONAL2 0 19 19

OFFICE3 12 54 66

GROUP LEADER 2 6 8

NATIONAL PRACTICE LEADER 9 26 35

SPECIALTY PRACTICE LEADER 1 4 5

TOTAL 27 116 143

1. CEO, COO, CRO, CPO, general counsel, director of assurance services, director of tax services, director of human resources, director of marketing, director of sales and business development, director of technology

2. Regional managing partner, regional assurance leader, regional tax leader

3. Partner in charge, office assurance leader, office tax leader


Our communities help us succeed by providing us with clients, new recruits, and welcoming places to put down roots. Our values of integrity and ethical behavior go beyond how we conduct ourselves in business—they extend to our cities and towns, our neighborhoods, our schools, and our environment.

COMMUNITY


FINANCIAL GIVING

ALL CHARITIESTarget: Promote firm policy to match charitable donations up to $500 per employee.

$468,000 matched contributions,including universities and disaster relief

In 2016, the Moss Adams Foundation will expand its reach, matching employee contributions to qualified charitable organizations. Under the matching program, all employees (excluding partners) are eligible to receive up to $500 in matched contributions from the foundation each year. Moving forward, we’ll report total funds matched.

UNIVERSITIES Target: Continue firm policy to match contributions to colleges and universities at which Moss Adams recruits.

$387,035 matched contributions

$637,768 total contributions

Through the Moss Adams Foundation, employees and partners can double the impact of their charitable donations to colleges and universities with matching contributions. This provides financial support to students who desire high-quality business and accounting programs and the faculty members who make that happen.

DISASTER RELIEFTarget: Continue firm commitment to contribute to disaster relief efforts affecting the firm’s geographic footprint, the United States, or the world.

$59,932 donatedaverage for a three-year period

When natural disasters hit, they affect our local and global communities. We, as a firm and as individuals, strive to support relief efforts in any way we can. In 2015 the firm supported relief efforts in response to the devastating earthquake in Nepal and the wildfire that ravaged the US West Coast.


MEDFORD OFFICE

United Way Day of Caring

Medford office employees and their families participated in the United Way Day of Caring. The Moss Adams team worked at the Family Nurturing Center, one of 25 relief nurseries in Oregon focusing on breaking patterns of abuse and neglect. The team assembled cabinets for teachers, applied murals to brighten walls, did some weeding, and cleaned up outside the facility. This was the office’s third year teaming with United Way to help a local not-for-profit organization, and the first year that Moss Adams sponsored the event.

BELLINGHAM OFFICE

Bellingham Parks and Recreation Department

A group of employees from our Bellingham office spent a rainy afternoon planting trees and helping to restore a hillside at Squalicum Creek Park. Sponsored by Forum W, the event was part of a volunteer program through the City of Bellingham Parks and Recreation Department.

ORANGE COUNTY OFFICE

Moss Adams Team for Charity (MATCH)

Our Orange County office’s Moss Adams Team for Charity (MATCH) program encourages small groups of employees to volunteer at various organizations of their choice throughout the year. In 2015, the MATCH program connected employees with volunteer opportunities for Donate Life, Human Options, Susan G. Komen, Dress for Success, and Operation Santa Claus, among others.

ALBUQUERQUE OFFICE

New Mexico Workforce Connection

The Albuquerque office teamed with New Mexico Workforce Connection to provide school supplies, lunch boxes, backpacks, haircuts, and training on nutrition and study habits to members of the Boys & Girls Clubs of New Mexico. The office split up into two teams for a competition to see which team could donate the most supplies, with lunch boxes and calculators earning more points than other supplies. The office collected more than 1,400 donated items. A group of employees attended an event to deliver the school supplies, play interactive games, and teach the children about healthy eating.

VOLUNTEERING

PAID TIME TO VOLUNTEERTarget for 2016: Execute new firm policy to offer 12 hours of paid volunteer time per employee per year.

12 paid hoursper year per employee

Our people are passionate about giving back to their communities, as evidenced by efforts highlighted here. To support our people in making an impact, finding meaning, and exploring what fulfills them, the firm offers varied opportunities to give back, including local days of service and flexible schedules that allow people to serve on boards.

Moving forward, we’ll formalize this commitment, giving our employees up to 12 hours of paid volunteer time a year to participate in volunteer activities.


It’s important we do our part to minimize the firm’s environmental footprint. We’re taking steps to cut back our office supply consumption, purchase recyclable materials when applicable, strive for LEED standards in our office spaces, and reduce our square footage by designing more efficient work spaces.

ENVIRONMENT


SUPPLIES & RECYCLED MATERIALS

OFFICE SUPPLIESTarget: Achieve firm goal to reduce consumption of purchased office materials by 1%.

$855 per personGoal for 2016: $815 per person

We can reduce our office supply consumption by focusing on moving away from paper records and implementing electronic documentation where possible. We can also focus on investing in electronic subscriptions to newspapers and journals and reducing the amount of paper brochures and promotional items we produce.

RECYCLED MATERIALSTarget: Achieve firm goal to Increase percentage of purchased materials that include recycled content.

21% recycledGoal for 2016: 25%

$43 per personGoal for 2016: $52 per person

We’re working closely with our office supply vendors and regional leadership to purchase more products that contain recycled content. Our plan is to target paper specifically because it’s a high percentage of our total expenditures and there’s a wide range of recycled options.


SPACES

LEEDTarget: Give priority to LEED-certified buildings or standards when making real estate decisions or remodeling existing space.

49% of total square feet leased is LEED certified

(5 percentage point increase from 2014)

27 buildings

571,578 total square feet

279,373 LEED square feet

When making real estate decisions, we give priority to buildings that demonstrate a commitment to sustainability through LEED certification. We also assess on a case-by-case basis the feasibility of building out our space to LEED standards. While real estate decisions are driven by location and cost, we will always attempt to pick a building with environmental benefits.

SQUARE FOOTAGE PER PERSONTarget: Reduce our footprint per person by 10%.

243 square feet per personGoal for 2016: 220 square feet per person

We’re focusing on shrinking our footprint by designing and building more efficient office spaces. One way in which we’re achieving this is through working with one commercial real estate partner and one architectural firm to implement consistent processes and standards across the firm. By implementing more efficient designs, we’ll reduce our carbon footprint by using fewer resources and consuming less energy while creating more flexible work environments for our employees.


AT A GLANCE

PEOPLE TARGET GOAL 2015

Employee Engagement

EMPLOYEE ENGAGEMENT SURVEYMatch or exceed survey best in classPercentage completion of survey

95% 94% P

Career Growth & Development

TRAININGMatch or exceed AICPA standardAverage annual training hours

40 hours 70 hours P

TIMELY FEEDBACKMatch or exceed survey best in classPercentage of respondents that answer positively to the statement, “I receive timely and helpful feedback.”

71% 66% O

Employee Satisfaction

TURNOVEREqual to or less than industry averagePercentage of turnover rate

17% 18% O

REFERRALSMatch or exceed survey best in classPercentage of respondents that answer positively to the statement, “I would refer a friend or family member.”

82% 88% P

Benefits HEALTH CARE PREMIUMSMatch or exceed similar-sized firmsPercentage of premiums paid

75% 81.6% P

RETIREMENT PLANContinue firm commitmentProvide desirable 401(k) plan benefits

Report firm %

participation and deferral

87%

8.2%P

Diversity & Inclusion

WOMEN PARTNERSAchieve firm goalPercentage of partners who are women

30% 27% O

WOMEN IN LEADERSHIP POSITIONSExceed firm goalPercentage of leadership positions filled by women

30% 20% O

* Goal for 2016

COMMUNITY TARGET GOAL 2015

Financial Giving CHARITIESPromote firm policyMatch charitable donations up to $500 per employee through the Moss Adams Foundation

Report $ matched

$468,000 P

UNIVERSITIESContinue firm policyMatch contributions to colleges and universities at which Moss Adams recruits

Report $ matched and total $ contributed

$387,035

$637,768

P

DISASTER RELIEFContinue firm commitmentContribute to disaster-relief efforts

Report rolling three year average

$ donated

$59,932 P

Volunteering PAID VOLUNTEERINGExecute new firm policyOffer 12 hours of paid volunteer time per employee per year

Report hours logged*

-

ENVIRONMENT AREA GOAL 2015

Supplies & Recycled Materials

CONSUMPTIONAchieve firm goalReduce annual consumption of purchased office materials by 1%

($ spent/person)

$815* $855

RECYCLED MATERIALSAchieve firm goalIncrease percentage use of recycled materials and decrees amount spent per person

(% recycled materials, $ spent/person)

25%*

$52*

21%

$43

Spaces LEEDAmend selection criteriaInclude LEED certification when selecting and renovating office spaces

Report percentage of leased space that is LEED

49% P

SPACEAchieve firm goal toreduce office space occupied by 10%.

(square foot occupied/person)

220* 243


ABOUT MOSS ADAMSNationwide, Moss Adams and its affiliates provide insight and expertise integral to your success.

Moss Adams LLP is a national leader in assurance, tax, consulting, risk management, transaction, and private client services.

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WWW.MOSSADAMSWEALTHADVISORS.COM

Moss Adams Capital LLC offers strategic advisory and investment banking services, helping you create greater value in your business.

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CORPORATE SOCIAL RESPONSIBILITY - Moss Adams · PDF fileCORPORATE SOCIAL RESPONSIBILITY 2015 REPORT. ... Referring a friend or family member to a company for ... and welcoming places