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I am pleased to introduce Expro’s Corporate andSocial Responsibility report for the period coveringApril, 2011, to March, 2012.
This has been a period of opportunity and growth forExpro, as we have strengthened our business andseen strong client demand for our products andservices. Central to all our business planning andactivity has been our commitment to our corporateand social responsibilities. Our teams around theworld remain focused on delivering industry-leadingperformances in the essential areas of health, safetyand the environment, and I am pleased that thiscommitment has again received industryrecognition.
For the eighth consecutive year, Expro has beensuccessful in the annual safety awards run by theRoyal Society for the Prevention of Accidents. Inaddition, Expro won the Outstanding Safety
Leadership award from Subsea UK, in recognition ofoutstanding safety management and performance.While we are extremely proud of our association withRoSPA and of these significant achievements, wecan never afford to be complacent. The safety of ourpeople and our customers will always be a criticalpriority and we will continue to champion safetyacross our global operations.
A strong business depends on a talented andmotivated workforce, and we have implemented arange of initiatives this year to improve the way inwhich we develop and engage with our people. (Seethe Developing People section for details). We heldour first global employee survey, the feedback fromwhich has led directly to a number of improvementsacross the business. It has also helped to shape ourculture through the development of Expro’s newcore values of People, Performance andPartnerships and their associated behaviours.
I am proud of the Expro team and our ability to workclosely with our customers to develop and deliverhigh-quality solutions to their industry challenges.Expro has achieved a strong reputation for safety,quality and innovation and we remain committed tocontinually improving our performance to ensure weprotect both our own brand and the operatingreputations of our customers. Through our relentlessdedication, underpinned by ongoing investments inpeople, technologies and global infrastructure, wewill further strengthen ourposition as the trustedpartner of choice acrossmany key oilfield areas.
OGP = Int’l association of Oil & Gas Producers Forum – Expro’s benchmark organisation
LTIF = Lost Time Injury frequency per 1,000,000 man-hour based on OGP definition
TRCF = Total Recordable Case Frequency per 1,000,000 man-hour based on OGP definition
Preventing harm to peopleFinancial Performance
Group Revenue Expro revenue byregional / global split 12months to March 31, 2012
Our performance
Regional RevenueGlobal RevenueAdjusted Revenue
77%
20%
3%
Group Revenue2011/12
Corporate Social Responsibility – 2011 / 2012
Charles WoodburnCEO
Overall HSE performance
11/12 10/11 09/10 08/09Fatalities 0 1 2 -Lost Time Injuries (LTI) 8 6 6 5Medical Treatment Cases (MTC) 1 3 1 7LTIF 0.46 0.58 0.65 0.39TRCF 1.37 1.07 0.73 0.94
EXPRO current LTIF = 0.46
EXPRO current TRCF = 1.37
Overall financial performance
Turnover/Revenue $1175.9m $989.8m
• regional revenue $911.3m $812.5m
• global revenue $229.6m $151.5m
• adjusted revenue $34.9m $25.8m
Spend on goods, materials and services ($608.8m) ($491.5m)
Employee costs ($430.4m) ($350.0m)
Europe CISSouth & West AfricaMiddle East North AfricaAsiaNorth America LandNorth America OffshoreLatin AmericaRegional Business Revenue
2011/12
$297.8m $205.7m
$80.2m $69.7m$75.4m $88.0m$94.3m $911.3m
Regional business revenue
Connectors & MeasurementsWireless Well SolutionsEquipment SalesPTIExpro MetersElimination of intra-group salesGlobal Business Revenue
2011/12
$130.4m-
$29.1m$71.2m
-($1.21m)
$229.6m
Expro MetersAX-SElimination of intra-group salesTotal Adjusted BusinessTotal Revenue
$4.3m$31.8m($1.28m)$34.9m
$1175.9m
2010/11
$259.4m $181.3m
$82.3m $73.9m$69.2m $71.9m$74.5m $812.5m
2010/11
$94.0m-
$23.1m$35.2m
-($0.8m)
$151.5m
$3.2m$23.7m($1.1m)$25.8m$989.8m
Global business revenue
0.00
1.00
2.00
3.00
2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
LTIF OGP LTIF
0.00 0.50 1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00
2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
TRCF OGP TRCF
11/12 10/11
• Expro has been successful in maintaining a high level of safetyperformance during this reporting period, outperforming the industrybenchmark for the ninth year in succession. We introduced an in-housedeveloped behavioural safety and quality intervention tool, the PositiveIntervention Programme (PIP), which has gained much traction acrossthe organisation since the beginning of 2011.
• We were commended in the Oil and Gas industry sector of the RoSPAawards, our eighth consecutive award from RoSPA.
• We have developed a wide range of ‘core’ HSEQ training materials fordelivery in a classroom environment or via online modules. Much of thistraining is consistent with industry standards and is a mandatorycomponent of our personnel development requirements.
• Expro won the coveted Outstanding Safety Leadership award fromSubsea UK, in recognition of our outstanding safety management andperformance.
(11/12figures arerounded tothe nearest
£0.1m)
(11/12figures arerounded tothe nearest
£0.1m)
CSR 2 sided leaflet_2011_2012 30/11/2012 11:13 Page 1
Developing people
Preventing harm to the environment
• We have developed an enviable reputation forreliability and integrity and are committed tocomplying with the law and the Expro Code ofConduct at all times
• We encourage our teams across the world tosupport their communities through providingtheir time and enthusiasm to local events
• A wide range of local and national charitablecauses are supported by Expro and ouremployees globally
• We strive to have a positive impact on thecommunities in which we operate around theworld
For more information on Expro’s corporate social
responsibility performance, visit www.exprogroup.com
Being a good neighbour
Environmental key performance indicators*
Direct impacts Quantity 11/12 10/11 % Change
Natural Gas Emissions from utility boilers Tonnes CO2 236 293 (-19) (Milder winter and tighter controls)
Gas Oil Emissions from utility boilers Tonnes CO2 261 246 (+6)
Waste to Landfill General inert waste Tonnes 113.6 151.4 (-25) (Increased focus on recycling and treatment)
Recycled Wood, paper, cardboard Tonnes 250.5 97 (Increased focus on recycling and treatment)
Recycled Office paper Kgs 16,081 17,440 (N/A)
Indirect impacts
Grid Electricity Directly purchased electricity Tonnes CO2 1069 1184 (-7 ) (ongoing campaigns to improve energy awareness)
*Data collected for UK operations for 11/12 financial year
• A major drive to create a more people-focused Expro, where employees areengaged, valued, developed and motivated,has made significant progress. Improvementshave been made in employee engagementand internal communication practices, as wellas in the way we appraise and develop ourpeople.
• Expro’s first global employee survey was heldin October 2011, with 1,714 people from 43different countries providing their views.Feedback from the survey has led to realchanges within the business, and has alsobeen used to develop our core values ofPeople, Performance and Partnerships, andtheir associated behaviours, that will shapethe culture of Expro.
• From the survey, it was clear that employeedevelopment was a key area forimprovement. As a direct result, the oldappraisal process has been replaced withnew Employee Development Plans (EDP). Aspart of the Expro career development (EXCD)
programme, the EDP will focus ondevelopment, not just to help employeessucceed in their current job but also to helpthem recognise where they aspire to be intheir future Expro career.
• As Expro continues to invest in thedevelopment of our most important asset, ourpeople, there have been a number of keyprojects designed and delivered to enhancethe way our employees develop. Theseinclude:
• The Management Development Programme,designed to develop Expro’s existingmanagers and our new managers of thefuture. The year-long programme isaccredited by the Chartered ManagementInstitute (CMI) and is being run at two levels:Level 3 for supervisors and first-linemanagers; and Level 5 for middle/seniormanagers. The MDP has been rolled outglobally and we have over 150 delegatesenrolled and working through the programmein all our regions.
• The Graduate Development Programme,which will enable Expro to attract high-calibregraduates and put them through a structureddevelopment programme. This includes 16-week intensive training in our centres inAberdeen and Cairo before delegates thenembark on eight months of field placements.We have successfully completed three GDPsin Well Test and Subsea with plans for thefourth programme well underway.
• Work continues on the global implementationof our Learning and CompetenceManagement System. New online trainingprogrammes covering our nine coremandatory HSEQ subjects have beendeveloped and rolled out globally so that allpersonnel, no matter what their location, canaccess and complete their online learningeasily.
• Training expenditure for the year was $5m,compared to $4.2m the previous year.
• Staff turnover was 12.6%, compared to lastyear’s 16.14%. This remains a priority focusarea.
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