27
89 2018 Annual Report corporate social responsibility

corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

  • Upload
    others

  • View
    2

  • Download
    0

Embed Size (px)

Citation preview

Page 1: corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

892018 Annual Report

corporate social responsibility

Page 2: corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

90 2018 Annual Report

03 CORPORATE SOCIAL RESPONSIBILITY

Our approachCSR stakes and missionDigital services represent between 6% and10% of all energy consumption in the world,according to a CNRS study of May 2018. Thesame study estimates that only 18% of thematerials used to manufacture portablecomputers are recycled in France.

The Econocom Group views these figuresas a challenge, after having made the fightagainst digital waste a major focus of itsCSR strategy. How will this be done? Firstlyby ensuring the recycling and re-use ofcomputers and terminals. Secondly bydesigning and deploying truly useful andresponsible digital technologies for endusers, that contribute to the overallperformance and competitiveness oforganisations. Our mission: to provide ourcustomers and their users with effectiveand responsible digital solutions togenerate positive impact.

This commitment to useful digital is alsoreflected in the Group's actions in the areaof education, through partnerships witheducation providers or with associationspromoting digital technology in schools, inorder to better promote digital inclusion.

Finally, CSR cannot be envisaged without anHR strategy and a responsible environmentalpolicy. Econocom’s environmental policyactivities were recognised this year by WWF,which ranked Econocom among the topcompanies in green IT in France(1).

The organisationEconocom’s CSR policy involves all Groupemployees and is implemented by adedicated organisational structure.

The CSR policy, overseen by Julie Verlingue,Group Executive Director, ensures theoperational implementation of the CSRprogramme by providing technical supportto the various participants. It studies theGroup’s CSR issues and submitsimprovement plans.

Véronique di Benedetto, VP France, has arepresentative role for CSR policy on theBoard of Directors and other departments.

The CSR Steering Committee comprises7 directors representing the Group’s mainfunctions. It approves the strategic prioritiesand objectives of the CSR programme andensures that objectives are met.

CSR Coordinators are part of theoperational teams of members of the CSRSteering Committee. They are responsiblefor implementing action plans that covertheir respective scopes.

"WeGreenIT" study launched in 2018 by the Club Green IT with WWF France (see page 109)(1)

Page 3: corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

912018 Annual Report

03CORPORATE SOCIAL RESPONSIBILITY

Our roadmapNurture our excellence through responsible commitment

Position ourself as a committed employer•

Conduct a demanding environmental policy•

Be an ethical and responsible player•

Support the new responsible uses of our customers and users

Guarantee an extensive and simple user experience, as a service•

Develop our green and responsible digital services offer•

Fight digital waste and promote the circular economy•

Boost responsible innovation in internal and external collaborations•

Federate an ecosystem to create shared value

Support new digital education and training methods•

Become the partner of choice for innovative companies and integrate them into our•offers

Develop our local roots•

Commitment on several societal issues•

Actions and highlightsReferences and standards

Since 2012, the Econocom Group has•joined the United Nations GlobalCompact. Through this membership,Econocom is committed to respecting andpromoting the ten principles of the GlobalCompact. These principles concern: humanrights, labour law, the environment and thefight against corruption.

Econocom was honoured with the•Ecovadis Silver medal for its CSRperformance.

Labels and certificationsThe scope of the ISO 9001 certification•concerns more than 6,000 employeesacross nearly 50 sites and covering8 countries: Belgium, Spain, France, Italy,Luxembourg, Morocco, the UK and theNetherlands.

ISO 27001 certifications are managed•locally in France, Spain, Italy and Morocco.

Econocom uses the ISO 26000 standard•to ensure compliance with the guidelinesin terms of social responsibility.

Page 4: corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

92 2018 Annual Report

03 CORPORATE SOCIAL RESPONSIBILITY

Commitments to the SDG (Sustainable Development Goals)Econocom recognises the urgency forprivate and public sector players toconverge together towards the 17Sustainable Development Goals identifiedby the United Nations. As part of itscommitment to the SDGs, Econocom hasidentified goals that fall under a prioritycommitment, active contribution, orparticipation. 11 goals have been identifiedand integrated into our CSR policy.

Priority commitments:

goal no. 12: •responsible consumption and production;

goal no. 9: •innovation and infrastructure;

goal no. 4: •access to quality education;

goal no. 10: •reduced inequalities;

goal no. 17: •partnerships for global goals.

Active contribution:

goal no. 13: •fight against climate change;

goal no. 5: •gender equality;

goal no. 8: •access to decent jobs.

Equity interests:

goal no. 3: •access to health;

goal no. 11: •sustainable cities and communities;

goal no. 7: •use of renewable energies.

Prioritycommitments

Activecontribution

Participation

Page 5: corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

932018 Annual Report

03CORPORATE SOCIAL RESPONSIBILITY

Nurture our excellence through 1.responsible commitmentEconocom’s CSR strategy begins by applying good rules and good practices within theGroup, firstly through an HR policy focused on developing employee satisfaction, and thenthrough its demanding environmental policy, and finally, by establishing itself as anethetical and responsible player.

1.1. Position ourself as a committed employerThrough its hiring policy, professional responsibility (CSR) and the Group’s topdevelopment plans, after-work social ambassadors.events, health programmes and employeesatisfaction surveys, Econocom hascommitted to making its employees thedriving force behind corporate social

At 31 December 2018, Econocom had10,812 employees, with nearly 83% inServices.

Breakdown of workforce by business

  31 December 2018 31 December 2017

Technology Management & Financing 634 639

Services 8,146 8,145

Digital Dimension 747 706

Services + Digital Dimension 8,891 8,851

Products & Solutions 441 394

Holding and support functions 728 757

Total employees 10,694 10,641

Sales agents 118 119

Total 10,812 10,760

Breakdown of workforce by geographical area

  31 December 2018 31 December 2017

France 7,444 7,643

Benelux 740 749

Southern Europe 2,001 1,706

Northern & Eastern Europe/Americas 628 662

Total 10,812 10,760

Page 6: corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

94 2018 Annual Report

03 CORPORATE SOCIAL RESPONSIBILITY

Econocom’s Human Resources policy is designed to attract and retain talent, bothessential contributors to the Group’s long-term performance.

HIRING AND ONBOARDING 1.1.1.POLICY

Talent acquisition

The Group wants every employee to beable to grow in an exciting and rewardingwork environment, by carrying outdiversified and meaningful assignements.This begins with putting the right skills inthe right places, by managing hiring andmobility.

Econocom has defined three priority areasof action to meet the expectations of bothcurrent and future employees:

increase presence on social media. These•platforms give applicants and employeesthe opportunity to interact, and primarilytarget younger generations (57% of newhires at Econocom are under 30);

make good use of Group employees’•networks to hire people with more targetedprofiles who embrace Econocom’scorporate culture;

promote internal employee mobility.•

As part of this drive, the Career &Ambassador Programme (CAP) has beenlaunched on an innovative gamified mobileapp, providing a single interface foremployees to:

refer potential candidates using the•Group’s website or mobile app;

manage their career with a short procedure•for applying to the Group’s job offers;

share Group information on social media.•

In 2018, the Group hired 1,455 people in France(including 1,112 on permanent contracts, 178on temporary contracts, 103 work-studycontracts and 62 on internships), and2,123 people worldwide.

Number of new hires by region in 2018

Number of new hires in 2017

France Benelux Othercountries

Total

Number of new hires in 2018

Spain Italy

1,540

27 106 33 84

1,790

1,455

259 30537 67

2,123

Page 7: corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

952018 Annual Report

03CORPORATE SOCIAL RESPONSIBILITY

Talent integration

New hires benefit from a personalisedonboarding programme aiming tointroduce fellow team members, gain abetter understanding of the company’sorganisational structure and learn moreabout the business activity of theirdepartment.

To round out the programme, new hiresalso take part in a nation-wide onboardingseminar known as the Welcome Day,where they are introduced to Econocom’sorganisation and businesses. TheseWelcome Day seminars are extremelypopular, with a 100% satisfaction rate withparticipants.

Employees working at customer sites, onthe other hand, attend Welcome Dates.Organised every quarter depending on theregion, Welcome Dates allow them todiscover the organisation and working oftheir local branch office and localstakeholders, as well as about nationalcommunication tools and the Group’scareer development programmes.

PROFESSIONAL 1.1.2.DEVELOPMENT

Training

Econocom Group supports the careerdevelopment of its employees by providinga wide range of training options.

The Group’s training programme offersthree main types of courses:

Learn’up: the digital learning platform•accessible to all;

the Econocom Management Academy•aimed at managers;

training actions that meet the specific•needs of the Group's businesses andactivities.

To meet the training requests of allemployees and encourage them to engagein self-training, Econocom draws on thewealth of opportunities available throughdigital technology, and has redesigned itsdistance training offer. In 2018, a total of8,000 training modules were available, withregular updates throughout the year.MOOCs are also offered throughout theyear, particularly on subjects relating to thedigital transformation of the Group’sbusinesses (see following point on theinternal digital transformation).

The Econocom Management Academywas set up to develop managerial skills. Itstraining courses help managers prepare forthe digital transformation and thecollaborative, cross-disciplinary practicesthat come with it.

Econocom believes that training is a keyfactor in both employees’ professionaladvancement and the Group’s success. InFrance, 80,000 hours of training wereprovided in 2018.

Number of employees trained bybusiness in France in 2018

Services2,045

ECONOCOM SAS104

4%Lease

27311%

Distribution432%

83%

Page 8: corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

96 2018 Annual Report

03 CORPORATE SOCIAL RESPONSIBILITY

Internal digital transformation

Econocom has introduced a digitalacculturation training programme calledthe “digital passport”. The goal is toimprove employees’ knowledge andawareness of the impact of digitaltechnology on their business, and helpthem learn to use the new tools availableto them so that digital solutions can be atrue source of professional development. In2017, almost 500 employees in Francesigned up on a voluntary basis to obtainthe digital passport.

Digital transformation also involvesadapting workspaces. To this end,Econocom has redesigned the layout of itsoffices to create spaces where people cancome together to share ideas under thewatchwords of co-creation andcollaboration. The Group’s different sites areequipped with digital solutions, such asdisplays in walkways to enable staff toperform quick tasks (reserve a meetingroom, find their way around, check availableoffices, etc.) and web conferencing solutionsthat can be used either from a meetingroom or a work device, such as a computer,tablet, smartphone, etc.

At the end of 2017, ten sites were designedor redesigned to meet the Group’s standardsfor collaboration and digital solutions. Nearly3,000 employees benefit from workingconditions adapted to changes in theirbusiness and work methods.

A “Digital Bar” has been set up at theGroup’s main site, and the concept willgradually be rolled out at its other majorsites. These physical spaces provide aforum for employees and users to getanswers to their questions about digitaltools, along with personalised guidance.Technical assistance is also available tohelp employees and users solve IT anddigital issues.

In early 2018, a new in-house tool calledOneLink was launched to standardise theGroup’s digital practices and resources.OneLink combines all IT solutions anddigital communication systems (intranet,Microsoft Office 365, newsletter, socialmedia, CRM, HRIS, etc.) so that employeescan access all information, documents andcompany news on a single platform. It willeventually replace the current in-housesocial media.

Career management

Career management and professionaldevelopment of employees are primeconcerns at Econocom and part of astructured process to target specificinitiatives for different employee profiles.

Econocom’s Talent Reviews feature topmanagement from each business line, theCareer & Development team and theoperational HR team to discuss thebusiness challenges and human resourcesneeds within their scope. These reviews areconducted to prioritise developmentactions based on employee category andto ensure that HR programmes are in linewith the requirements and expectations ofeach business line and with employeeaspirations.

In 2017 and 2018, for example, Econocomdeveloped an in-house coachingprogramme to support staff in theirpersonal development in areas such aspublic speaking, posture, delegating andmanaging priorities.

EMPLOYEE SATISFACTION1.1.3.

Econocom operates in a highly competitivemarket and is confronted with labourissues inherent to the digital sector,including high turnover and downtimebetween contracts.

Page 9: corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

972018 Annual Report

03CORPORATE SOCIAL RESPONSIBILITY

Share Engagement programme

Launched in 2011 in France, Econocom’sShare Engagement programme aims toenhance work-life balance and improvewell-being in the workplace. Theprogramme is based on four key focuses:Easy Life, Flexi’work, Share Solidarity andWe Care We Cure.

Easy Life: facilitate your day-to-day life

Improving employee well-being in theworkplace means providing a variety ofservices and innovative programmes tosupport employees and make theirday-to-day lives easier.

Flexi’work: adapt your organisation

Achieving harmonious work-life balance iskey to improving employee well-being.Econocom is sensitive to the well-being ofits employees and therefore offersteleworking, and more broadly mobileworking, and part-time work programmes.

Share solidarity: support a communitycause

The Engaged, now! programme waslaunched in 2016. The purpose was topromote charity work performed byemployees in their own time. Employeescan therefore submit an application tosupport a charitable organisation for whichthey volunteer. The organisation will thenreceive a financial contribution fromEconocom to support its development. Theorganisation’s charitable purpose must alsobe in line with the Group’s CSR strategy.

Fourteen organisations have receivedsupport over the past three years. Theprogramme has been a huge success andlets employees draw attention to theaction taken by their organisation andrecruit potential volunteers.

We Care We Cure: protect your health

In 2017, Econocom launched its employeehealth programme in France, We Care WeCure. This programme takes action in twokey areas:

prevention (awareness, screening,1.preventive action) is the first step towardsimproving employee health;

the Group also provides day-to-day2.support for employees in treating illnesses.

Happy Life @ Econocom

In 2015, Econocom launched the Happy Dejand Happy Cheers initiatives at its sites inFrance.

Econocom organises a Happy Dej everyyear on the biggest sites of France, and aNational Afterwork which brings togetherall the 10 cities concerned. These eventsallow employees to meet in a friendly andrelaxed atmosphere by participating in thevarious activities offered.

Sports is also a vector for sharing andoffering mutual support. That is why theGroup holds sports challenges for itsemployees every year. Since 2016, about100 runners from across all Groupbusinesses, regions and countries have gottogether to run in high-profile races, suchas the Trail de Porquerolles, Parismarathon, Médoc marathon, Portomarathon and, more recently, the32-kilometre Run & Bike race through theGorges du Verdon.

Page 10: corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

98 2018 Annual Report

03 CORPORATE SOCIAL RESPONSIBILITY

Ten projects to improve employee satisfaction

In 2018, following the results of theemployee satisfaction survey conducted in2017, ten work projects were initiated. Theobjective is to implement concreteproposals made by the employees as partof the survey carried out last year.

The management of the ten projects isensured by a collaboration betweenoperations and HR. Though it is still too earlyto draw conclusions - the first actions wereundertaken at the end of the year -, theproject has important ambitions. Thechallenge is to make progress in employeesatisfaction over the long term, by involvingemployees and by starting a virtuouscontinuous improvement process:measurement, analysis and communication,while deepening results and monitoringactions.

The continuous improvement of employeesatisfaction is a major strategic objectivefor Econocom: indeed, satisfied employeeslead to satisfied customers - the impact onthe company's performance is real.

DIVERSITY POLICY1.1.4.

Diversity contributes to openness andcollective performance. Econocom hasalways based recruitment, partnershipsand career development on the skills ofeach individual, and condemns any form ofdiscrimination.

Gender parity

Econocom closely monitors gender paritywithin its workforce and encourages womento join this highly male-dominated industryvia, for example, recruitment or engagementsin favour of gender equality, especially in thedigital sector (see page 114 for the actions ofthe Femmes@Numérique Foundation).

The Group ensures that fair treatment isapplied in terms of representation andpromotion to strengthen the balancebetween men and women.

Econocom is particularly attentive toensuring that men and women enjoy thesame career opportunities, especially inaccess to training, professionaldevelopment and management positions.

Progress in gender parity cannot be madewithout raising the awareness ofmanagement and involving men in theprocess.

The Group has increased the number ofwomen on its Board of Directors. In 2017,three out of the four new directorsappointed were women.

One-third of the members of the Board ofDirectors are now women, in line with theGroup’s target.

Page 11: corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

992018 Annual Report

03CORPORATE SOCIAL RESPONSIBILITY

Equality between men and women: 88/100 for Osiatis France

In application of the decree of 8 January2019, Econocom Osiatis France obtains anindex of 88 out of 100 points. This index isbased on five indicators:

1. gap in compensation between womenand men;

2. gap in rates of individual salary increasesbetween women and men;

3. gap in promotion rates between womenand men;

4. percentage of employees returning frompaid maternity leave who receive a salaryincrease upon their return;

5. number of the least represented genderamong the ten highest paid employees.

Gender breakdown in France in 2018 (excluding Satellites)

FranceHolding

andsupport

functions

Products &Solutions Services

TechnologyManagement

& FinancingTotal

Women 33 50 382 66 531

Men 12 37 2,362 20 2,431

Total Non-managers 45 87 2,744 86 2,962

Women 122 51 394 91 658

Men 96 55 1,941 97 2,189

Total Managers 218 106 2,335 188 2,847

Total 263 193 5,079 274 5,809

Anti-discrimination policy

Professional integration of young people

For its Services business in France,Econocom clearly encourages hiring younggraduates and final-year students onwork-study programmes. Econocom playsan important role in training by supportingyoung workers every year in internshipsand work-study programmes. Theseundergraduate and master’s-level trainingprogrammes are monitored by tutors intechnical and functional jobs.

As Econocom’s Services business has thehighest recruitment needs, it has establishedspecial partnerships with more than40 schools.

Econocom has also partnered with "UnStage Et Après" since 2015. This organisationsupports young people in building theircareer by enabling them to explore theworking world as early as possible, todevelop their drive to learn and to preventdrop-outs.

As part of this commitment to opening thebusiness world to young people, severalyears ago Econocom formed a partnershipwith Journée Nationale des Jeunes(JNDJ). Once a year, the Group opensits doors to middle and secondaryschool students from underprivilegedbackgrounds so that they can learn moreabout the business world and the solutionsthe Group provides for its customers.

Page 12: corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

100 2018 Annual Report

03 CORPORATE SOCIAL RESPONSIBILITY

The Group works to get its employeesinvolved in its diversity policy and stronglyencourages them to participate in localawareness and integration initiatives. Throughthe Group’s partnership with the organisation"100,000 Entrepreneurs " (see page 114) andits network of partner establishments, severalmanagers speak at secondary schools all overFrance to give students greater insight intoentrepreneurship, intrapreneurship and thebusiness world in general.

See also page 113 on the partnerships withthe Fondation Croissance Responsableand the Double Horizon association

Combining the integration of youngpeople with the retention of olderworkers

Taking its policy to support the professionalintegration of young people a step further,Econocom signed a generation contract forits different subsidiaries in France. Thiscontract has three main goals:

facilitate the long-term integration of•young people into the workforce byproviding access to a permanent workcontract;

encourage hiring senior workers and•keeping them in the workforce;

ensure the transfer of skills and expertise.•

This agreement also aims to createsynergies among the different generationsof employees that make up the organisationand bring their expertise, a source ofstrength and innovative force. For thisreason, the generation contract not onlysupports younger and older workers butalso the generations in between, by givingthem a key role in working with youngpeople, transferring skills and training.

Breakdown of apprenticeships,internships and work-study contracts in France in 2018

Work-studycontracts

Apprenticeships45

Internships

16

143

Supporting employees aged over 45

Employees in France aged 45 and over canorganise a career development meeting todiscuss their situation and professionaldevelopment plans. They are also given theoption of having a skills assessmentperformed by an authorised independentorganisation. In addition, these employeesenjoy priority access to trainingprogrammes and support from the HumanResources Department to guide themthrough their internal mobility project.

Employees aged over 55 also benefit fromadditional measures. They are granted onepaid day of absence every two years tohave a health check-up. They can also optfor flexible working time arrangementssuch as part-time work, adjusted hours andteleworking. In addition, the Group givesthem the opportunity to pass on theirexpertise in a tutoring programmeinvolving younger Econocom employees.

Page 13: corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

1012018 Annual Report

03CORPORATE SOCIAL RESPONSIBILITY

People with disabilities

Econocom has committed to a proactiveapproach to supporting people withdisabilities. After the partnership agreementsigned in 2014 with the Association pour laGestion du Fonds pour l'InsertionProfessionnelle des Personnes Handicapées(AGEFIPH), Econocom has reached a newlevel by signing an agreement in 2018covering all of the Group's activities inFrance.

With this agreement, Econocom iscommitted to increasing its employmentrate for people with disabilities by the endof 2020, by implementing an employmentpolicy which aims to meet four majorobjectives:

recruit, train and integrate people with•disabilities;

keep disabled employees engaged•through appropriate career managementand improvement in working conditions;

raise disability awareness among all•internal players and employees ofEconocom;

develop subcontracting with institutions•in the protected environment.

The Mission Handicap is very committedinternally to raise awareness among allemployees to disability, especially duringthe European Week for the Employment ofDisabled People (SEEPH) and in thecontext of management training andrecruitment teams.

It is also present at recruiting fairs andschool forums and participates in theCommission Handicap du SyntecNumérique.

Additionally, Econocom has introducedseveral awareness initiatives aimed at all staffmembers, such as e-learning modulesshowing real-life situations of people withdisabilities in the workplace, and a specialintranet site.

Lastly, Econocom continues itsinvolvement alongside 11 leaders in thedigital industry (Accenture, Akka, Altran,Assystem, Atos, Capgemini, CGI, GFI, Open,Orange and Sopra-Stéria) as part of thedisability and digital collective Handicap etNumérique founded in 2010 under theaegis of Syntec Numérique. Thisorganisation is involved in managingwww.handi-numérique.com. Created in2014, it is the first website devoted entirelyto jobs in digital technology and designedspecifically for people with disabilities.Handi-numerique.com providesinformation about jobs in the industry andspecialised training.

For the past three years, the Group has alsooffered internships for people withdisabilities undergoing a career change.

Employees excluded from the businessworld

See box page 110 on the partnership withthe ATD Quart Monde movement.

1.2. Conduct a demanding environmental policyIn 2015, Econocom expressed itscommitment to reducing its CO2 emissionsby 20% across a limited scope. This initialtarget enabled the Group to more clearlydefine its goals to reduce CO2 emissionsover a wider scope for its new strategicplan launched in 2018.

Econocom has commissioned greenhousegas emission audits for its businesses since2012. Based on these audits, the Group hasidentified the breakdown of its CO2

emissions and its main emission factors.

According to the audits, the Group’s mainemission factors are its vehicles and theenergy consumption of its buildings.Econocom has decided to concentratethese actions on two emission sources. Italso took actions to reduce the energyconsumption of its IT system.

Page 14: corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

102 2018 Annual Report

03 CORPORATE SOCIAL RESPONSIBILITY

OPTIMISING THE ENERGY 1.2.1.CONSUMPTION OF OUR BUILDINGS AND INFRASTRUCTURES

In 2018, greenhouse gas emissions fromthe energy consumption of buildings inFrance totalled 1,035 tonnes of CO2. TheGroup has therefore chosen to carry outspecific action on controlling itsconsumption. Energy audits wereconducted at the Group’s eight largestsites, which led to a better understandingand analysis of how energy is used withinthe organisation. Following this auditphase, Econocom decided to implement asolution to monitor energy consumption atthe most energy-consuming sites. The firsttest site at Villeurbanne was equipped withthe solution in October 2017, and data onlighting, heating and air conditioning andother items was collected and analysed.

Thanks to the savings generated, it waspossible to carry out a large relampingproject on the Villeurbanne site. Inaddition, 3 new sites were deployed in 2018for monitoring (Clichy, Noisy and Aix) withthe same guidelines as those inVilleurbanne. The Group also plans toextend monitoring to other sites in 2019.

ANALYSIS AND CONTROL 1.2.2.OF CONSUMPTION OF THE INFORMATION SYSTEM WITH WATT'S GREEN

Since 2017, the Group has analysed theenergy consumption of its informationsystem with Watt's Green.

can serve as a basis to launch or improve areduction plan.

Watt’s Green was developed by Econocomto measure the energy performance of its ITsystem and provide an overview of powerconsumption and energy performance that

In order to analyse our information system,data related to datacenters, workstations,mobile equipment and meeting roomswere inventoried and then integrated intothe Watt's Green solution. Four key energyand environmental indicators emerged:

annual electricity consumption;•

the weight of emissions in CO2 equivalent;•

the annual cost of electricity consumed;•

the WEEE (Waste Electrical and•Electronic Equipment) weight of theglobal fleet.

Drawing on these findings, an action planwas adopted, and the followingimprovement measures were taken toreduce energy consumption, for example:

optimise the energy efficiency of data•centres;

rationalise existing server infrastructure;•

replace IT equipment with low-energy•models;

implement a monitoring tool and control•workstations;

raise employee awareness to improve•behaviour and use patterns.

Thus, these good Green IT practices allowEconocom to improve its digital carbonfootprint and record a major reduction inits CO2 emissions (see box page 101). In2018, Econocom was close to the averageobserved in France with an optimised ITorganisation thanks to the implementationand monitoring of a Green IT strategy.

Page 15: corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

1032018 Annual Report

03CORPORATE SOCIAL RESPONSIBILITY

Significantly reduce energy consumptionwith Watt's Green

Thanks to its Watt's Green energyperformance measurement tool,Econocom has significantly reduced theenergy consumption of its equipment andinfrastructure:

energy consumption linked to the•infrastructure equipment was reduced by40%. These results are explained particularlyby the closure of the Vélizy datacenter, bystreamlining and virtualising servers;

energy consumption linked to employee•equipment was reduced by 18% in 2018.This result is mainly due to thereplacement of land lines with cell phones(models best classified as regards energyefficiency) and the non-renewal of fixedtelephony among others.

The indicator used to monitor the Group'sevolution is the annual Kw/h per user

In 2018, WWF recognised Econocom as oneof the top French companies in Green IT(see page 109)

RETHINKING TRAVEL 1.2.3.TO REDUCE EMISSIONS

The vehicle fleet is the Group’s largestsource of CO2 emissions. The Group’s targetis to keep average emissions at less than110 grams of CO2/km for all types of vehicles.Econocom has also incorporated electricvehicles into its fleet. Employees in the Parisregion and Villeurbanne can reserve electricvehicles that they can use for short-distancebusiness travel, especially between sites.

With all these initiatives, the Group hasreduced the CO2 emissions produced by itsvehicle fleet for an average level of99 g CO2/km in 2018, which is equal to3,600 tonnes of CO2 emissions for the entirefleet.

Given the introduction of the new standardWLTP (Worldwide Harmonized LightVehicles Test Procedures) to measure fuelconsumption, electrical autonomy and CO2

emissions – more realistically – andpollutants, the impact on the average levelof CO2 emission will increase by an average35% with an equivalent model.

Econocom will have to revise its vehiclegrid accordingly in order to optimise itscarbon footprint in the short term.

THE USEFUL LIFE 1.2.4.OF OUR EQUIPMENT AND THOSE OF OUR CUSTOMERS

As part of its Technology ManagementFinancing business (TMF), Econocommanages the return of its used electricaland electronic equipment (EEE). The Grouprecords 500,000 product returns a year, halfof which are specifically in France.Econocom encourages the reuse of all itsproducts to limit the environmental impactcaused by scrapping or incinerating, as forexample, some components contain heavymetals. This approach supports the socialand solidarity economy and is in line withregulations on disability and waste electricaland electronic equipment (WEEE).

TREATMENT AND RECYCLING1.2.5.

The recycling of electronic equipment isparamount in the Group's business. Aprogramme to facilitate end-of-lifemanagement of IT products (WEEE) wasdeveloped by Econocom. Regarding ourservice activities, all returned products andparts are subject to an audit to determinewhether they should be recycled. Therecycling of the equipment concerned isdone by our partner approved by the Statefor the treatment and recycling ofhousehold and professional WEEE(Ecological) for revaluation and incompliance with the WEEE regulations.

Page 16: corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

104 2018 Annual Report

03 CORPORATE SOCIAL RESPONSIBILITY

As part of the sustainable developmentpolicy, Econocom calls on "Ateliers SansFrontières", a member of the ARES group,and ATF Gaia, an adapted company andsubsidiary of the ATF group, to improve thereuse and repackaging of its waste electricaland electronic equipment (WEEE).

Partnership with ATF Gaia

ATF Gaia gives businesses the means to bepart of a more inclusive economy. On theone hand, by accompanying them in theircompliance for the management of WEEEand on the other hand by allowing them tocontribute more directly to the integrationof people with disabilities through work. Bysorting as closely as possible to thecollection points in its approved centers,ATF considerably limits unnecessarytransport, optimising the carbon footprintas soon as the equipment is taken over.After recovery, sorting and survey, theequipment items are directed to the ATFrepackaging centres or to the nearestdismantling and destruction sites.

The Company also deletes data andpreserves the anonymity of the equipmentby performing a certified deletion of thedata, thus reducing the risks related todata security and guaranteeingcompliance with the GDPR. ATF alsoprovides Econocom a complete report,from the collection to the issue of thedestruction certificate in compliance withthe WEEE directive.

Partnership with "Ateliers SansFrontières"

Since 2012, Econocom also collaborateswith Ateliers Sans Frontières, an entity ofthe Ares group specialising in themanagement of WEEE (Waste Electricaland Electronic Equipment) for reuse andrecycling around survey, audit, test,certified data erasure, joint mastering anddismantling tasks on our fleet ofcomputers upon return from lease. Ourgoal is to give priority to a new usage cycleto the largest possible number of productsby repackaging them.

Ateliers Sans Frontières (ASF) is an integrationproject created in 2003, which welcomes over110 young and vulnerable young people ayear, to help them build their life project,regain their dignity and bring them to astable personal and professional situation.ASF promotes integration through solidarityactivities with a strong social orenvironmental impact (recycling, circulareconomy, donation of upgraded equipment)that give meaning to the work done byemployees and help motivate them.

In 2017, ASF became one of our majorpartners, to whom we entrust approximately30% of our French volumes to be treated.We have also expanded the fields of servicesand now entrust them with the preparationof computer donations as part of our CSRpolicy.

Finally, in 2017 and 2018, Econocom andEnedis signed a partnership agreementwith ASF. By refurbishing 50 computers,Enedis and Econocom invest in the circulareconomy and bring new life to theircomputers by legally fighting against thedigital divide and exclusion. These deviceshave allowed to equip associations andlocal structures of the Plaine Commune ofSeine-Saint-Denis.

Page 17: corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

1052018 Annual Report

03CORPORATE SOCIAL RESPONSIBILITY

1.3. Be an ethical and responsible player

ETHICS AND COMPLIANCE1.3.1.

Econocom has set out to unite all of itsemployees in support of an Ethics Charter,which lays down the daily applies andbehaviour to embody its values.

In 2013, the Group adopted its EthicsCharter, drawn up in collaboration with thetrade unions and based on the fundamentalconventions of the International LabourOrganization (ILO) and the principles of theUnited Nations Global Compact. Theprinciples enshrined in this Charter areintangible signposts set out to guide theactions of all Group employees. Employeesmust be aware of and uphold its principlesof integrity, respect, compliance, leadership,fairness and accountability.

The Group’s Ethics Charter is available in sixlanguages and has been explained to allmanagers, who are in charge ofcommunicating the Charter’s principles totheir teams.

The Ethics Charter is available on theEconocom website:

https://ec-c.s3-eu-west-1.amazonaws.com

/zoom/charte_ethique_allegee_2.pdf

Econocom carries out its business activitieswithin a strict ethical framework. TheCharter is an integral part of the generalgovernance principles that apply to itsbusiness activities as do all applicable lawsand regulations.

Anti-corruption

In line with its Ethics Charter and as amember of the United Nations GlobalCompact (especially the tenth principle ofthe Global Compact), the Group is activelyinvolved in the fight against corruption.

data or financial information for personalgain or for unauthorised professional use.

Econocom has implemented a set ofprocedures to fight corruption andcondemns the use or appropriation ofcompany assets, resources, equipment,

In concrete terms, Econocom conductsaudits to ensure that values are appliedwithin its functions potentially concernedby these abuses:

as a customer: supplier listing, purchasing•procedures, etc.;

as a supplier, Econocom has introduced•numerous mechanisms to preventcorrupt transactions:

no significant circulation of cash▶within the company,

review of expense sheets by the▶employee’s superior,

fees paid to third parties only under▶business finder agreements. Financialterms (calculation, invoicing,settlement, fee caps) are described inour agreements.

Lastly, the customer gifts account showsan insignificant amount year after year.

Human rights

The Group mainly operates in WesternEuropean countries, where labour laws andregulations are stricter than required byhuman rights standards. The Group hasdefined its HR standards in line with theseregulations and applies them in all othercountries where it is active. Econocom’sstaff is essentially made up of skilledpersonnel who expect human resourcespractices to meet the high standards ofany European company.

For these reasons, the Group’s human rightsrisks for the most part involve its suppliersand sub-contractors. In keeping with itspurchasing practices, Econocom asks its tier-1suppliers to comply with its own ethical andlabour standards. The Group also requires itssuppliers to comply with internationalstandards such as the United Nations GlobalCompact and International LabourOrganization fundamental conventions.

Page 18: corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

106 2018 Annual Report

03 CORPORATE SOCIAL RESPONSIBILITY

RESPONSIBLE PURCHASING1.3.2.

Lasting cooperation between a companyand its suppliers contributes to drivingperformance for all parties. In 2015,Econocom Group decided to structure itsresponsible purchasing policy to establishtrust-based relationships with its suppliersby encouraging them to implement a CSRprogramme.

As part of this policy, the Group introduced asupplier code of conduct based on the tenprinciples of the United Nations GlobalCompact. This code of conduct issystematically sent to all Econocom suppliersto reinforce its responsible purchasing policy.

Tender offers for the top two categories ofpurchases (mainly outsourced services)now factor in social and/or environmentalsupplier selection criteria.

Econocom champions the idea that CSRshould above all be based on dialogue withits stakeholders and on pooling strengthsand resources. That is how the Group andits stakeholders can make the bestcontribution to sustainable development.

GDPR1.3.3.

Econocom Group's commitments vis-à-visits employees, customers and partnersencourage us to act in an exemplarymanner with regard to the protection ofpersonal data. This exemplary nature isfully in line with the digital trust strategy,which is at the heart of the Group'sdevelopment.

It is in this context that Econocom iscommitted to a policy of personal dataprotection (PPDP) since 2018. This policypresents the principles and rules applicablein terms of protection of such data anddefines the organisation and commitmentsmade by Econocom and all legal entitiesbelonging to the Econocom Group.

It reflects the commitments made by eachentity of the Econocom Group in its dailyactivities for the responsible use ofpersonal data.

Page 19: corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

1072018 Annual Report

03CORPORATE SOCIAL RESPONSIBILITY

Support the new responsible 2.uses of our customers and usersAware of the challenges related to the environmental impact of digital technology, theEconocom Group is innovating to strengthen the green aspect of its offerings, evencreating a specific BU dedicated to energy efficiency. As an expert in digital transformation,the Group does not seek to promote digital technologies just for the sake of digitaltechnologies. By proposing an approach aimed firstly at meeting the needs of users, itcontributes to the fight against digital waste.

2.1. Develop our offer of green and responsible products and services

REINFORCE THE GREEN 2.1.1.AND RESPONSIBLE DIMENSION IN OUR NEW AND EXISTING OFFERS

Econocom wishes to natively boost theresponsible component in 100% of its newoffers as well as in its existing offers, withthe idea is to create new generationsupport offers fulfilling new uses(autonomy, user experience, etc.) and theneed for cost control requested by the DSI.

Econocom is therefore trying to provide itsclients with solutions for transforming thework environment (physical and digital)and associated infrastructure to increaseuser satisfaction and productivity whilereconciling the responsible dimension in itsportfolio of offers.

DEVELOPMENT 2.1.2.OF THE GREEN&ENERGY BU

Companies and communities face identicalenvironmental challenges: limiting theircarbon footprint, reducing and sustainablycontrolling their energy consumption andsecuring their energy purchases.

proposing global solutions ranging fromsupport to the implementation andfinancing of energy performance projectsfor enhancing competitiveness and greengrowth of companies.

Through its Green & Energy department,Econocom meets these challenges by

These solutions accelerate the energytransition of our customers by enablingthem to identify their potential energysavings, prioritise their energy efficiencyactions while self-financing all or part ofthese projects through energy savings andusage generated.

Smart Lighting, an example of a marketarea in the energy sector

Econocom’s financing business provides itscustomers with the option of rethinkingtheir lighting by introducing a smartlighting system. The Group’s financingsolution lets customers combine LED anddigital technology with an immediatereturn on investment. The customer canoptimise lighting in its buildings to reduceboth costs and consumption. Furthermore,the smart lighting system improves visualcomfort and enhances the well-being ofbuilding occupants.

Page 20: corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

108 2018 Annual Report

03 CORPORATE SOCIAL RESPONSIBILITY

Watt’s Green, a series of solutions toanalyse energy consumption and adviceto optimise energy expenses

The objective of Watt’s Green is:

to estimate the energy footprint of digital•equipment and the building;

to implement good practices plans;•

to measure the actions implemented to•reduce the environmental footprint.

Watt’s Green is:

the only centre of expertise to address 3•key energy consumption environments:digital, datacenter and building;

4 packaged solutions of services to•manage energy projects:

Watt’s Green Flash: estimate of IT▶energy consumption,

Watt’s Green Dynamic: dynamic▶management of IT equipment,

Watt’s Green Datacenter: detailed audit▶of the energy consumption of thedatacentre,

Watt’s Green Building: analysis of the▶energy fluids of commercial andresidential buildings.

2.2. Fight against digital wasteEconocom wants to offer effective andresponsible solutions to generate positiveimpact for our customers and their users,without promoting digital for digital at anycost. As part of this approach of socialresponsibility, the fight against digitalwaste is one of the stakes that Econocomhas set for itself. Our MarS (Master AllResources) offer launched in 2018 is anillustration, as is the work done as part ofthe Green IT project with WWF.

MARS, A BIG DATA OFFER 2.2.1.TO BETTER UNDERSTAND DIGITAL USAGES WHILE IMPROVING SATISFACTION OF EMPLOYEES

Today, corporate employees areincreasingly demanding: they want to workwith tools that provide an experiencesimilar to the one that they experience inthe private sphere. The digital solutionsand equipment proposed by the GroupManagement must be adapted toemployees' digital uses, be they confirmedor novice nomadic, sedentary digital users,while ensuring satisfaction and a goodallocation of resources. This, according toEconocom is the key to the success ofdigital transformation.

To support decision-makers in thisapproach, Econocom developed the MarS(Master all ResourceS) offer.

MarS provides decision-makers with acockpit incorporating indicators on digitaluses of big data and improving theperformance of digital transformation.MarS proposes an indicator for the fightagainst digital waste, particularly on theresource allocation dimension. Thisindicator is used to identify theworkstations and application solutionsactually used or not used, or underused inthe company. This real-time identificationof dormant digital resources allows thecompany to conduct investigations todetermine the causes. It can thus quicklyset up corrective measures for an effectivepolicy to reallocate resources or forrecycling. It also reduces the risks in termsof GDPR while improving its environmentalimpact.

The advantage of these indicators istherefore twofold: in addition to optimisingthe cost of the workstation, they make itpossible to implement good practices inthe fight against digital waste.

Page 21: corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

1092018 Annual Report

03CORPORATE SOCIAL RESPONSIBILITY

The MarS “Fighting against digital waste”indicator: a lever for cost reduction

In 2018, the Econocom Group deployed theMarS cockpit on its sites. The digital wasteprevention indicator allows companies toset targets for reducing costs, both forapplication-related subscriptions and forcomputer leasing costs. It saves around 30euros per year and per workstation,without affecting user comfort or work. Forlarge groups, the MarS offer helpssignificantly reduce costs on IT equipmentand applications

ECONOCOM ONE OF THE 2.2.2.FRENCH COMPANIES THAT ARE MOST EFFICIENT IN GREEN IT

Econocom continues its actions to reduceits energy footprint, especially around itsdigital environment. In 2018, the Groupparticularly participated in the “WeGreenIT”study launched by the Green IT Club avecwith WWF France. The Watt's Green teamhas been commissioned by the CSR and ITDepartments to represent the Group in thisproject.

The aim of the WeGreenIT study is toevaluate the digital environmentalfootprint and the maturity of large Frenchcompanies in this area. In March 2018,24 companies from various sectors(Schneider, SNCF, Société Générale, LaPoste, etc.) responded to the call launchedin more than 150 French companies toparticipate in the study.

information systems and commit solutionsand good practices to reduce them. As bigdigital consumers, companies have a keyrole to play in this area, demonstrating theirleadership towards a low environmentalfootprint, interdependent and circulareconomy.

The results presented publicly in Paris lastOctober allow companies to identify thesources of environmental impacts of their

After several weeks of data collection andreplies to questionnaires about itsorganisation, Econocom received resultsand obtained a global maturity indicatorof 72%(1).

This places it among the top ratedcompanies in this study. The main goodpractices identified by the analysts whogave this rating are:

the various actions undertaken on its•information system;

mastery of equipment management at•the end of the cycle;

regular evaluation of its energy footprint;•

the definition and monitoring of GreenIT•indicators aligned with the company'sCSR strategy.

The engagement in this study also allowedthe Watt's Green solution to complete theongoing work it is doing for Econocom,and its other customers, notably throughthe analysis of the environmental footprintof digital equipment. But also to enrich itsown solution with new axes and keyGreenIT indicators.

Therefore, Econocom has the doublesatisfaction of participating in this project,which boosts its Responsible Digitalapproach.

Average index of study participants: 59%.(1)

Page 22: corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

110 2018 Annual Report

03 CORPORATE SOCIAL RESPONSIBILITY

2.3. Develop partnerships in a process of active listening to our customers

CUSTOMER PARTNERSHIPS 2.3.1.ON MAJOR SUSTAINABLE DEVELOPMENT ISSUES

As part of its plan to involve stakeholders inits CSR strategy, Econocom aims todevelop partnerships with its customers toaddress major social issues. The Group isconvinced that this type of action helpsform relationships built on trust andmutual respect between customers andsuppliers, while bringing a more effectiveand relevant response to sharedsustainable development issues.

Econocom and Schneider Electric arecommitted to supporting workersexcluded from the professional world

In March 2014, Econocom and SchneiderElectric signed a joint agreement with theorganisation Travailler et ApprendreEnsemble (TAE) to support its work tointegrate workers excluded from thecorporate world. This agreement is basedon a community support initiative, whichwill, in its initial phase, involve contributingcomputer equipment for refurbishmentand resale.

the firm belief that job security can helppeople get a fresh start to their professional,family and social life, the organisation’sstrength lies in systematically offering all itsemployees a permanent, full-time workcontract following their support contracts.

TAE is a pilot project of Mouvement ATDQuart Monde, whose main objective is torethink company organisation usingworkers who are totally excluded from thelabour market. Its original approach is tobring together workers who haveexperienced extreme poverty andemployees who have deliberately chosen toleave their professional position for a certainperiod, to contribute to building a morecommunity-driven business model. With

The employees of TAE are therefore taskedwith renovating and reselling usedequipment based on the needs of theorganisation’s customers.

GUARANTEE SATISFACTION 2.3.2.OF OUR CUSTOMERS

Econocom is convinced that CSR alsomeans listening attentively to customers’needs : this is the conviction of Econocom.In 2018, Econocom launched an extensivesurvey programme for its customers aspart of its "e for excellence" project.

This programme aims to support theGroup's efforts towards excellence bylistening more closely to the needs of ourcustomers and implementing a means tomeasure the level of their satisfaction.

A representative sample within eachbusiness and country was identified andsurveyed in order to highlight the keyexpectations of our customers.

These analyses were then shared with thebusinesses to bring out concrete solutionsto advance these results and thus ensure ahigh level of satisfaction.

Key figures of the programme in 2018:

400 employees involved in building the•methodology and corrective action plans;

1,000 customers surveyed in 5 countries;•

more than 70 short and long term actions•identified across the Group.

Page 23: corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

1112018 Annual Report

03CORPORATE SOCIAL RESPONSIBILITY

Federate an ecosystem to create 3.shared valueThe Econocom Group believes in the positive impact of digital technology on lifelonglearning. The new teaching and collaboration models introduced through digitaltechnologies are important levers to create shared value and develop digital inclusion.With these convictions, the Group has made education one of the key pillars of its CSRstrategy, as much through its partnerships and philanthropic actions as through supportfor the most innovative edtech start-ups.

3.1. Partnerships in the education and universitysector COMMITMENT 3.1.1.

TO EDUCATION

Econocom is committed to promotingdigital technology in school curricula inorder to fight the digital divide andimprove accessibility.

The French government has decided toencourage the use of digital technology inschools to make up for France’s lag in thearea. Econocom wants to take action in thismovement by providing schools withsolutions adapted to the needs of students,teachers, parents and public authorities.

Econocom’s goal through its commitmentto education is to play a role in thetransformation of learning, to ingrain a loveof learning in students, to encourage newteaching practices and to promoteparental involvement in the education ofchildren.

Two priorities have been set to encouragethe integration of digital technology ineducation:

equipment: the world is changing and•giving digital technology an increasinglyimportant role in people’s professionaland personal lives. Students musttherefore be prepared to face thechallenges of tomorrow. Digitaltechnology must “physically” enter theclassroom so that all students can developskills in using this equipment;

support for teachers: this is a key point,•as it will allow teachers to develop newrelationships with their students based onthe digital solutions available to them.Econocom regularly organises meetingswith teachers to identify their needs andexpectations in order to bring the rightresponses.

In 2018, Econocom's investments ineducation were extended to highereducation, through several activities:

extension of the ecosystem to edtechs•aimed at higher education and vocationaltraining. The first encouraging POC (ProofOf Concept) were achieved, particularly inthe areas of big data and AI;

the development of a “Campus” offer,•which includes, in particular, the "Green"offers of the Econocom Group, welladapted especially to a number ofrenovation and new campus openingprojects, in France and abroad;

Econocom established a partnership with•“Campus Managers”, the first results ofwhich will be published in 2019. CampusManagers is the first French network ofFrench universities and colleges committedto sustainable development. Econocom andCampus Managers share commonobjectives: facilitate the dissemination andsharing of good sustainable developmentpractices, tools and resources for campuses;

Page 24: corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

112 2018 Annual Report

03 CORPORATE SOCIAL RESPONSIBILITY

the Econocom-ETU21 partnership: ETU21 •develops a range of services designed to support the success of first-year university students. Success in the first year of the Bachelor's degree is crucial for obtaining a university degree where less than 30% of students obtain their degree in 3 years and less than 40% in 4 years. Failures in the first year of the degree lead to high numbers of students dropping-out, which must be curbed;

Educapital: finally, always with the aim of•supporting young innovative companiesthat aspire to reinvent education,Econocom was the first player to invest inEducapital, the leading European venturecapital fund dedicated to education andvocational training.

Econocom member of Impact IA: in•order to take part in the changes anddebates on these issues, Econocom hasbeen a member of Impact IntelligenceArtificielle since 2018. Impact IA is acollective focused on reflection andactions with players involved in the area ofartificial intelligence. The members sharetwo main objectives: addressing theethical and societal challenges of AI andsupporting innovative and positiveprojects for the world of tomorrow.Econocom is a stakeholder in the “AI forGood” and Education action groups.

INVESTMENT IN 3.1.2.EDUCATIONAL START-UPS

Magic Makers, a start-up specialising indeveloping and leading coding andcreative programming workshops forchildren

Econocom has acquired a stake in the sharecapital of Magic Makers, a start-up foundedin 2014 to work with experts from theeducation and digital sectors. It offers threetypes of workshops: weekly workshops,holiday workshops and events workshops.Magic Makers has developed its ownmethod, which allows children starting atage 6 to learn coding concepts with trainedfacilitators and innovative tools. Today, morethan 1,000 eager children attend MagicMakers coding classes or holiday workshops.

Magic Makers is also active in middleschools with initiatives designed to helpstruggling students. Coding courses foreducators are available, mainly through theClass’Code project supported by INRIA anda number of partners, and backed by theFrench Investment for the Futureprogramme coordinated by the Caisse desDépôts et Consignations.

Children of Econocom employees areoffered discounts for Magic Makers coursesthrough the Group’s Share programme. Ademonstration workshop has been held atEconocom’s registered office, with theparticipation of about 15 children.

Page 25: corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

1132018 Annual Report

03CORPORATE SOCIAL RESPONSIBILITY

Kartable, the first full, free learning andstudy platform

Three years ago, this start-up opened aplatform allowing users to consultprogrammes, courses and exercisesspanning all years of secondary school, freeof charge. The idea for Kartable came from awidely shared observation that teenagersand young adults spend more time in frontof their screens (computers, tablets andsmartphones) than with a book in hand.With that in mind, Kartable set out to breakdown the barrier of the school textbook bygiving young people a tool designed in anarea they know and trust, digital technology.

A SOLID PARTNERSHIP WITH 3.1.3."PASSERELLES NUMÉRIQUES"

Econocom has been a partner toPasserelles Numériques since 2007. Thisorganisation helps young people fromunderprivileged backgrounds in Cambodia,Vietnam and the Philippines to receivetraining and find skilled employment in theICT sector. Since 2007, 375 students havebeen supported by the Group on the basisof promotions consisting of 50 studentsand for a period of 2 years per promotion.

The partnership established with PasserellesNumérique also works in skills sponsorship.

In 2018, four Group employees worked withthe organisation to share their skills. Since2007, 51 missions have been completed by48 employees, who have volunteered forthe organisation, representing over115 weeks of voluntary work.

SPONSORSHIP 3.1.4.PROGRAMMES IN EDUCATION

Joint action with Fondation CroissanceResponsable

Econocom works with the FondationCroissance Responsable in support of the Profen Entreprise programme. Offered to middleand secondary school teachers in general andtechnological education, as well as guidancecounsellors, the Prof en Entrepriseprogramme is coordinated by the FondationCroissance Responsable in partnership withthe French Ministry of National Educationthrough the French Centre for Studies andResearch into Partnerships with Companiesand Industries (CERPEP). This programmeaims to support the professional integrationof young people into the job market byimproving teachers’ knowledge about thereality of working at a company and what jobsentail. This workshop also serves as thestarting point for partnerships between thehost company, the teacher and the school(e.g., a secondary school student does aninternship, the company executive speaks tothe class, the students visit the company, etc.).As part of this programme, Econocomregularly opens its doors to teachers so thatthey can learn more about what it is like towork at a company. Discussions are organisedwith the different Group functions so thatthey can better understand the company andhow it operates.

Page 26: corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

114 2018 Annual Report

03 CORPORATE SOCIAL RESPONSIBILITY

Econocom, partner to Double Horizon

Econocom is a partner to the organisationDouble Horizon which supportseducational initiatives for 95 disadvantagedpeople. As part of this action, Econocominvites primary school children to its officesseveral times a year to introduce them tothe business world and the digital solutionsit provides for its customers.

In January 2019, Econocom and Microsoftallowed a dozen children, followed by theassociation in France-Paris, to discovertechnologies and high-tech spaces. Immersedin the heart of their “immersive class” at theMicrosoft offices in Issy-les-Moulineaux, thechildren were able to enjoy a connected space,designed to welcome CE1 to secondary schoolstudents, to prepare them to become theplayers of a society transformed by the digitaltechnology.

100,000 Entrepreneurs

To build bridges between schools andbusinesses, and to pass on theentrepreneurial drive to young people,Econocom supports the action of theorganisation “100,000 Entrepreneurs”.

This public-interest organisation arrangesfor entrepreneur volunteers to speak atestablishments, from secondary schools touniversity-level institutions.

Led in close collaboration with the FrenchMinistry of National Education and itsacademic representatives, these talks aimto raise students’ awareness aboutentrepreneurship, provide them withconcrete knowledge about the businessworld and show them the importance ofsubjects in their curriculum. More than1,000 students have attended these talkssince the beginning of our partnership.

Econocom, a founding member of theFemmes@numérique foundation

Whereas digital is an essential part of ourdaily lives, women tend to beunderrepresented in digital activities: theymade up 30% of employees in the 1980s,but only 15% today. To reverse the trendand encourage parity within digitalchannels, Econocom is one of the foundingmembers of the Femmes@numériquefoundation created in 2018. The purpose ofthis foundation is to finance the actionsundertaken by the Femmes@Numériquecollective body to enable them to move tothe necessary scale throughout thecountry and to massively raise awarenessamong the general and private publicorganisations, public authorities, players inthe area of training and education.

3.2. Become the partner of choice for innovative companies and integrate them into our offersEconocom consistently works in anentrepreneurial spirit and enjoys supportingentrepreneurs, in line with three of its keyvalues: boldness, responsiveness and goodfaith. Econocom therefore naturallyencourages the development of start-ups,and more generally initiatives undertakenaround entrepreneurship.

The start-up spirit at the heart ofEconocom’s organisation, with its“Satellite” SMEs

Econocom Group has put in place an originalintegration and governance model for someof these new acquisitions (called “satellites”)so as to preserve their agility, boost theirperformance and competitiveness andgenerate synergies at Group level. Thefounding shareholders of these satelliteshave retained a non-controlling interest inthe share capital and have a very broad levelof managerial autonomy gestion (see page36).

Page 27: corporate social responsibility · 2019-08-21 · CORPORATE SOCIAL RESPONSIBILITY 03 1. Nurture our excellence through responsible commitment Econocom’s CSR strategy begins by applying

1152018 Annual Report

03CORPORATE SOCIAL RESPONSIBILITY

Ennov, Econocom's platform forinnovation partners

Ennov’ is Econocom's new platform forinnovation partners. This internal tool forthe Group's employees contributes to theconstruction of a single base and aqualified ecosystem of partners with whichthe various entities of the Groupcollaborate. Responding to the need forhomogenisation, information sharing,methodology and responsiveness, Ennov’facilitates business with higher addedvalue for our customers. In a few clicks, theEconocom employee can share a partner,project and/or look for information.

The Prix des Technologies Numériques

For the past three years, Econocom haspartnered with Prix des TechnologiesNumériques, a digital technologyorganisation, driven by Télécom Paristech,made up of more than 300 leaders anddecision-makers.

For the 2018 awards, the panel of the Prix desTechnologies Numériques, includingVéronique di Benedetto and otherrecognised figures from the digital industry,focused on Smart Mobility to spotlightentrepreneurs who have dedicated theirtalent and creativity to shape the transportand mobility of the future.

French entrepreneurship with Partech

Since joining the seed fund «PartechEntrepreneur in October 2013», Econocomhas furthered its collaboration with thefund to support the development of digitalentrepreneurship in France.

Open innovation has become a necessarycomponent to support traditional R&Defforts of large companies, while start-upsneed to be in contact with large companiesto accelerate their business.

As a Corporate Innovation Partner for thefifth year running, among its other roles inthis capacity, Econocom leads an annualcalendar of business events on innovationwith other organisations involved in Partech.

Paris-Saclay Fund

Econocom has invested in the Paris-SaclaySeed Fund, which seeks to support andpromote innovation and entrepreneurshipwithin the IT, Internet, digital and life sciences,and MedTech sectors. This new investmentgives Econocom a lasting innovative edge indigital technology and changes in society tocontinue offering its customers the bestsolutions. Nearly 50 young, high-potentialcompanies will benefit from support over thenext three years. This position provides directcontact with tomorrow’s talent that could oneday be part of Econocom Group.