Corporate Social Responsibility Report · 2 This Corporate Social Responsibility Report for the year 2010 is the third release by TXC Corporation. The company’s practice and results

Corporate Social Responsibility Report

January 28, 2011

1

The CorporateSocial Responsibility

Report

2

This Corporate Social Responsibility Report for the year 2010 is the third release by TXC Corporation.

The company’s practice and results are reported to the related interest parties in the area of social welfare,

corporate operation governance and environment safety and health.

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The CSR Report Introduction

Contents

Strategy and Vision 61.1 Statement from the executive 6

1.2 The commitment of TXC Corporation 8

1.2.1 Corporate social welfare 9

1.2.2 Corporate operation governance 9

1.2.3 Environment safety and health 11

1.3 Organization structure of Corporate Social Responsibility of TXC 12

Company Overview 132.1 Company Profile 14

2.1.1 Business logic 15

2.1.2 Market overview 16

2.1.3 Operation performance 17

2.1.4 Public association 18

2.2 Awards in 2010 18

Corporate Operation Governance 223.1 Corporate operation governance structure 23

3.2 Board of directors 26

3.2.1 Responsibilities of board of directors 27

3.2.2 Company law and regulations compliance 27

3.3 Code of conduct 29

3.3.1 Anti-corruption 30

3.3.2 Political donation 30

3.3.3 Competition in the industry 31

3.4 Risk management 31

3.4.1 Risk management policy 32

3.4.2 Organization structure of risk management 32

3.4.3 Contingency plan 33

3

TXC Corporation and Related Interest Parties 344.1 Identification of related interest parties and communication 34

4.2 Employees 37

4.2.1 Recruiting 37

4.2.2 Appointment 40

4.2.3 Training and development 41

4.2.4 Salaries and benefits 44

4.2.5 Employee relations 45

4.2.6 Health and Care 48

4.2.7 Safety 54

4.3 Society 57

4.3.1 Environment safety and health general policy 57

4.3.2 Corporate social responsibilities 57

4.3.3 Relation with community 57

4.4 Shareholders 58

4.4.1 Protection of shareholders’ equity 58

4.4.2 Enhancement of transparency of information 58

4.5 Customers 59

4.5.1 Customer relationship management 59

4.5.2 Customer privacy 60

4.5.3 Product liability insurance 60

4.6 Suppliers 61

4.6.1 Selection of suppliers 61

4.6.2 Negotiation of content of contract 61

4.6.3 Supplier diversity 61

4.6.4 Supplier information 61

4.6.5 Product features 61

4.6.6 Order continuity 62

4.7 Government and regulatory agencies 62

4.7.1 Degree of regulatory compliance 62

4.7.2 Environment protection 63

4.7.3 Fulfillment of tax obligation 63

4.7.4 Degree of policy co-ordination 63

4.8 Competition in the industry 63

4.8.1 Strategy plan 63

4.8.2 New Product and technology/royalty 63

4

Environment Safety and Health 645.1 Environment protection plan and management 65

5.1.1 Environment protection plan 65

5.1.2 Environment protection management 67

5.2 Implementation of environment protection 71

5.2.1 Greening plant 71

5.2.2 Pollution prevention 71

5.2.3 Implemented internal concept of environment protection 75

5.2.4 Implemented external concept of environment safety and health 81

5.2.5 Green accounting 82

5.3 Greenhouse gas inventory 82

5.3.1 Organization structure of implementation committee of greenhouse gas inventory 83

5.3.2 Emission boundary 83

5.3.3 Greenhouse gas inventory data 84

5.4 Carbon footprint inventory 88

5.4.1 Product carbon footprint inventory data 88

5.5 Energy management system 89

5.6 Green products 89

5.6.1 No hazardous substances goal 90

Social Welfare 916.1 Public welfare and charity 91

6.2 Environment and protection 93

6.3 Arts and culture 95

6.4 Education and research 95

Plans and Prospects 987.1 Green operation aspect 98

7.2 Occupational safety and health aspect 98

7.3 Public welfare activity aspect 98

7.4 Environment protection aspect 98

7.5 Employee participation aspect 98

Appendix 99Independent assurance opinion statement 99

GRI Indicator Index 102

5

6

The Corporate Social Responsibility Report

Strategy and Vision

1.1 Statement from Executive

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ê~íÉ=ÖçîÉêå~åÅÉ=çéÉê~íáçåëI=~åÇ=ëÉÉâáåÖ=íç=çÄí~áå=íÜÉ=~Çî~åÅÉÇ=îÉêëáçå=çÑ=íÜÉ=ÅÉêíáÑáÅ~íáçå=áå=çêÇÉê=íç=çÄí~áå

~=ÄÉííÉê=ÖçîÉêå~åÅÉ=êÉëìäíëI=íÜÉêÉÄó=~ÅÜáÉîáåÖ=íÜÉ=íêìÉ=ãÉ~åáåÖ=çÑ=�Ñìää=íê~åëé~êÉåÅó�=~åÇ=�bèìáíó=ëÜ~êÉ�K

få=íÉêãë=çÑ=ÉåîáêçåãÉåí=ë~ÑÉíó=ÜÉ~äíÜI=ÄÉëáÇÉë=íÜçëÉ=éêçãçíÉÇ=ÅÉêíáÑáÅ~íÉë=ïÉ=Ü~îÉ=Öçí=ëìÅÜ=~ë=fplVMMNI

fplNQMMNI=pçåó=dm=ÅÉêíáÑáÅ~íáçåI=p~ãëìåÖ=bÅçJm~êíåÉêI=fb`n=n`MUMMMMI=ïÉ=~äëç=êÉÅÉáîÉÇ=�lÅÅìé~íáçå~ä

ë~ÑÉíó=~åÇ=ÜÉ~äíÜ=ã~å~ÖÉãÉåí=ëóëíÉã=éÉêÑçêã~åÅÉ=êÉÅçÖåáíáçå�=Äó=`çìåÅáä=çÑ=ä~Äçê=~ÑÑ~áêë=çÑ=bñÉÅìíáîÉ

vì~å=áå=OMMVK=i~ííÉê=áå=OMNM=ïÉ=êÉÅÉáîÉÇ=�dêÉÉåÜçìëÉ=Ö~ë=áåîÉåíçêó=Efpl=NQMSQJNF�I=�mêçÇìÅí=Å~êÄçå

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�tçêâéä~ÅÉ=ÜÉ~äíÜ=áåÇÉéÉåÇÉåí=ÅÉêíáÑáÅ~íÉ=�=Ä~ÇÖÉ=çÑ=~ÅÅêÉÇáí=ÜÉ~äíÜó=ïçêâéä~ÅÉ�=ÉíÅK==få=íÜÉ=ÑìíìêÉI=ïÉ=ïáää

ÇÉîÉäçé=íçï~êÇ=íç=ÉåÉêÖó=ã~å~ÖÉãÉåí=ëóëíÉã=EfplRMMMNFI=ëçä~ê=ÉåÉêÖó=ë~îáåÖ=ëóëíÉã=íç=~ÅÜáÉîÉ=íÜÉ=éìêJ

éçëÉë=çÑ=Å~êÄçå=êÉÇìÅíáçå=~åÇ=ÖêÉÉå=ÄìëáåÉëëK

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Åçêéçê~íÉ=çéÉê~íáçå=ÖçîÉêåáåÖ=~åÇ=ÉåîáêçåãÉåí=ë~ÑÉíó=ÜÉ~äíÜK==eçïÉîÉêI=íÜÉ=~Åíì~ä=éÉêÑçêã~åÅÉ=áë=ëÜçïå=~ë

ïÉäÑ~êÉ=~ÅíáîáíáÉëI=êÉäÉî~åí=ëóëíÉã=ÅÉêíáÑáÅ~íÉë=~åÇ=ÉãéäçóÉÉë�=ë~ÑÉíó=ïçêâéä~ÅÉëK==få=çêÇÉê=íç=éêçãçíÉ=íÜÉ

ëìëí~áå~ÄäÉ=ÇÉîÉäçéãÉåí=çÑ=íÜÉ=ëçÅáÉíó=~åÇ=íÜÉ=ÅçìåíêóI=ïÉ=ïáää=ÅçåíáåìÉ=íç=Çç=çìê=ÄÉëí=íç=ëìééçêí=éêáã~êó

ëÅÜççä=ÉÇìÅ~íáçå=~åÇ=ëçÅá~ä=ïÉäÑ~êÉ=Öêçìéë=äçÅ~ääó=åÉ~ê=~í=mÉá=qçì=~åÇ=~í=máåÖ=`ÜÉåÖ=ïÜÉêÉ=íÜÉ=Åçãé~åó=áë

äçÅ~íÉÇK==cçê=íÜÉ=é~êí=çÑ=Åçêéçê~íÉ=çéÉê~íáçå=ÖçîÉêå~åÅÉI=ïÉ=ïáää=Çç=íçï~êÇ=íç=~Çî~åÅÉÇ=ÅÉêíáÑáÅ~íÉ=çÑ=ÅçêéçJ

ê~íÉ=çéÉê~íáçå=ÖçîÉêå~åÅÉI=áå=íÜÉ=ãÉ~å=íáãÉ=ïÉ=âÉÉé=çå=~=ÜáÖÜ=ÇÉÖêÉÉ=çÑ=íê~åëé~êÉåÅó=çÑ=áåÑçêã~íáçåK=få=çêÇÉê

íç=äÉ~îÉ=ïÉää=äáîáåÖ=ÉåîáêçåãÉåí=Ñçê=ÑçääçïáåÖ=ÖÉåÉê~íáçåëI=íÜÉ=Åçãé~åó=ëí~êíÉÇ=~í=ëçä~ê=ÉåÉêÖó=ëóëíÉã=éä~åJ

åáåÖ=áå=OMNM=ïÜÉå=~=åÉï=éä~åí=ëÉíJìéK=pí~êíáåÖ=~í=OMNNI=ïÉ=Ü~îÉ=ÄÉÉå=ÇÉîÉäçéáåÖ=éêçÇìÅíë=çÑ=ëçä~ê=ÉåÉêÖó

ëÉêáÉë=~åÇ=ÉåÉêÖó=ë~îáåÖK==tÉ=~äëç=íêó=íç=êÉÅÉáîÉ=ÅÉêíáÑáÅ~íÉë=çÑ=ÉåÉêÖó=ã~å~ÖÉãÉåí=ëóëíÉã=EfplRMMMNF=~åÇ

ÄìëáåÉëë=ëìëí~áå~ÄäÉ=ã~å~ÖÉãÉåí=ëóëíÉã=E_pORVVVFK=cìêíÜÉêãçêÉI=ïÉ=Öç=íÜêçìÖÜ=ëìëí~áå~ÄäÉ=ã~å~ÖÉãÉåí

çÑ=ëÉäÑJêÉîáÉï=íç=~ÅÜáÉîÉ=íÜÉ=éìêéçëÉ=çÑ=Å~êÄçå=êÉÇìÅíáçåK

`Ü~áêã~åW=================================================================================mêÉëáÇÉåíW

8


1.2 The commitment of TXC Corporation

páåÅÉ=íÜÉ=ÑçìåÇáåÖ=çÑ=quÌ=ïÉ=Ü~îÉ=äçåÖ=ÉñéÉÅíÉÇ=íç=ÑÉÉÇÄ~Åâ=íç=ëçÅáÉíó=~ë=~=ÖççÇ=Åçêéçê~íÉ=ÅáíáòÉå=ïÜáäÉ=áå

éìêëìáí=çÑ=Åçêéçê~íÉ=ÖêçïíÜ=~åÇ=ëìëí~áå~ÄäÉ=ÇÉîÉäçéãÉåíK==lå=ÜçåçêáåÖ=ÅçããáíãÉåíI=ïÉ=Ü~îÉ=ÅçåëáëíÉåíäó

~ÇÜÉêÉÇ=íç=çìê=çéÉê~íáçå=éêáåÅáéäÉ=íçï~êÇ=ìéëíêÉ~ã=~åÇ=ÇçïåëíêÉ~ã=Åçãé~åáÉëI=ëìééçêí=ëçÅá~ä=ÄÉåÉÑáí=~åÇ

ÉåîáêçåãÉåí~ä=éêÉëÉêî~íáçåK==få=êÉÅÉåí=óÉ~êëI=ÑçääçïáåÖ=~ííÉåíáçå=íç=íçéáÅë=çÑ=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=~åÇ

Ä~ëÉÇ=çå=çìê=ÅçåîáÅíáçå=~åÇ=ãáëëáçå=Ñçê=íÜÉ=ëçÅáÉíó=~åÇ=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçåI=áåíÉêå~ääó=íÜÉ=Åçãé~åó=Ü~ë

~ÅíáîÉäó=éêçãçíÉÇ=ÖêÉÉå=éêçÇìÅí=ÇÉëáÖå=~åÇ=éìÄäáÅáíó=ïçêâ=çÑ=î~êáçìë=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=ÉîÉåíë=ëç=~ë

íç=ëÉêîÉ=çìê=Åçêéçê~íÉ=êÉëéçåëáÄáäáíó=Ñçê=éêçíÉÅíáçå=çÑ=íÜÉ=ÉåîáêçåãÉåíK

_~ëÉÇ=çå=íÜÉ=ÖìáÇÉäáåÉ=çÑ=�ïÜ~í=áë=í~âÉå=Ñêçã=ëçÅáÉíó=áë=ìëÉÇ=áå=íÜÉ=áåíÉêÉëíë=çÑ=ëçÅáÉíóI�=ïáíÜáå=íÜÉ=ëÅçéÉ

çìê=Å~é~ÄáäáíóI=qu`=ïáää=ÅçåíáåìÉ=íç=ëÉêîÉ=ëçÅáÉíó=~åÇ=íÜÉ=éìÄäáÅ=~åÇ=ÑÉÉÇÄ~Åâ=êÉëìäíë=íç=ÉãéäçóÉÉëI=ÅìëíçãJ

Éêë=~åÇ=íÜÉ=Çáë~Çî~åí~ÖÉÇ=ëçÅá~ä=ÖêçìéëI=é~êíáÅìä~êäó=ÖáîáåÖ=éêáçêáíó=íç=Ä~ëáÅ=ÉÇìÅ~íáçåI=~åÇ=ã~âÉ=ÅçåíêáÄìJ

íáçåë=íç=ëçÅáÉíó=áå=ÑìäÑáääáåÖ=çìê=Åçêéçê~íÉ=ëçÅá~ä=êÉëéçåëáÄáäáíóK==_~ëÉÇ=çå=íÜÉ=~ÄçîÉ=ÇÉëÅêáéíáçåI=íÜÉ=`çãé~åóDë

ÅçããáíãÉåí=íç=Åçêéçê~íÉ=ëçÅá~ä=êÉëéçåëáÄáäáíó=Ñêçã=íÜÉ=�`çêéçê~íÉ=pçÅá~ä=oÉëéçåëáÄáäáíó�I=�`çãé~åó

çéÉê~íáçåë=ã~å~ÖÉãÉåí�==~åÇ=�båîáêçåãÉåí~ä=p~ÑÉíó=~åÇ=eÉ~äíÜ�=íç=éêçÅÉÉÇ=ïáíÜ=íÜêÉÉ=ÇáãÉåëáçåëI=áí=áë

ëìãã~êáòÉÇ=~ë=ÑçääçïëW

9


1.2.1 Corporate social WelfareqÜÉ=Åçãé~åó=ÜçäÇë=Ççåçê=~ÅíáîáíáÉë=~ååì~ääó=~ë=~=ëéÉÅáÑáÅ=íçéáÅ=Ñçê=éêáã~êó=ëÅÜççäë=ïÜÉêÉ=~í=q~áéÉá

~åÇ=máå=`ÜÉåÖ=åÉ~êJ=íÜÉ=Åçãé~åó�ë=äçÅ~íáçåK==få=OMMU=ïÉ=Ççå~íÉÇ=í~ÄäÉï~êÉ=~ë=~=ã~áå=~ñáë=íç

éêçãçíÉ=íÜÉ=ÅçåÅÉéí=çÑ=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=~åÇ=íç=ÄìáäÇ=ÖêÉÉå=äáîáåÖ=ÉåîáêçåãÉåíI=ïÜáÅÜ=ïÉ

~áã=íç=Çç=áí=ëí~êíáåÖ=Ñêçã=ÅÜáäÇêÉåK==få=OMMV=ïÉ=ÜÉäÇ=~=Ä~ëâÉíÄ~ää=Ççå~íáçå=íç=éêçãçíÉ=ëéçêíë=~åÇ=íç

ÇÉîÉäçé=éÜóëáÅ~ä=ÑáíåÉëëK==qÜáë=áë=íç=ÅçåÑçêã=ïáíÜ=íÜÉ=éêçãçíáçå=çÑ=ëéçêí=ÅçåÅÉéí=çÑ=läóãéáÅ=Ö~ãÉë

~åÇ=tçêäÇ=Ö~ãÉëK=få=íÜÉ=ãÉ~å=íáãÉ=ïÉ=ëìééçêíÉÇ=ÖçîÉêåãÉåí�ë=Å~ää=Ñçê=íÜÉ=ÇÉîÉäçéãÉåí=çÑ=Ä~ëÉÄ~ääK

qÜÉ=Åçãé~åó=Ççå~íÉÇ=íç=Ä~ëÉÄ~ää=ÉèìáéãÉåíë=~åÇ=åÉÅÉëë~êó=ÑìåÇáåÖ=íç=içiç=Ä~ëÉÄ~ää=áå=çêÇÉê=íç

ÇÉäáîÉê=íÜÉ=Ñä~ãÉ=çÑ=íÜÉ=Ä~ëÉÄ~ää=ëéçêíK=mäÉ~ëÉ=êÉÑÉê=íç=íÜÉ=ïÉÄëáíÉ=Ñçê=íÜÉ=ëçÅá~ä=ïÉäÑ~êÉ=~ë=http://

www.txccorp.com/tw/h_csr/07.html

1.2.2Corporate operation governanceqÜÉ=Åçãé~åó=Ü~ë=Öçí=^H=êÉï~êÇ=çÑ=fåÑçêã~íáçå=aáëÅäçëìêÉ=bî~äì~íáçå=Ñçê=ä~ëí=íÜêÉÉ=ÅçåëÉÅìíáîÉ

óÉ~êëK==tÉ=é~áÇ=ãìÅÜ=~ííÉåíáçå=íç=íÜÉ=áåÑçêã~íáçå=íê~åëé~êÉåÅó=ïÜáÅÜ=áë=ÜáÖÜäó=éçëáíáîÉ=êÉÅçÖåáíáçåK

qç=ÉåëìêÉ=~ää=ÉãéäçóÉÉë=ïÜç=Ü~îÉ=âÉÉé=~=ëÉåëÉ=çÑ=áåíÉÖêáíóI=áåÅäìëáçåI=ëç=~ë=íç=ã~áåí~áå=íÜÉ=ÅçêéçJ

ê~íÉ=áã~ÖÉK==tÉ=Ü~îÉ=éêáåíÉÇ=íÜÉ=ëÉÅçåÇ=îÉêëáçå=çÑ=ÅçÇÉ=çÑ=ÅçåÇìÅí=áå=`ÜáåÉëÉ=~åÇ=båÖäáëÜI=ïÜáÅÜ

ïáää=ÄÉ=~äëç=êÉäÉ~ëÉÇ=çå=íÜÉ=Åçãé~åó�ë=ïÉÄëáíÉK==få=~ÇÇáíáçå=íç=íÜáëI=íÜÉ=ëÉÅçåÇ=îÉêëáçå=çÑ=`fp

ëéÉÅáÑáÅ~íáçå=áå=`ÜáåÉëÉ=~åÇ=båÖäáëÜ=áëëìÉÇ=íç=ìåáÑó=íÜÉ=ìëÉ=çÑ=ÉñíÉêå~ä=Åçêéçê~íÉ=äçÖçK==tÉ=ÉñéÉÅí

íÜ~í=~ää=ÉãéäçóÉÉë=âÉÉé=áå=ãáåÇ=çÑ=íÜÉ=Åçãé~åó�ë=êÉèìÉëí=~ÑíÉê=Å~êÉÑìä=êÉîáÉï=~åÇ=ëáÖåáåÖ=Ä~Åâ=íÜÉ

�êÉëéçåëáÄáäáíó=ÇÉÅä~ê~íáçå�=çå=íÜÉ=áëëìÉ=çÑ=ÅçÇÉ=çÑ=ÅçåÇìÅí=ëç=~ë=íç=í~âÉ=êÉëéçåëáÄáäáíáÉë=íç=ÅçääÉ~ÖìÉëI

ëÜ~êÉÜçäÇÉêë=~åÇ=êÉä~íÉÇ=áåíÉêÉëí=é~êíáÉëK

qç=~ÇÉèì~íÉäó=éêÉëÉåí=íÜÉ=Åçãé~åó�ë=êÉëìäíë=çÑ=íÜÉ=Åçêéçê~íÉ=çéÉê~íáçå=ÖçîÉêå~åÅÉ=íç=áåÅêÉ~ëÉ

ÅçåÑáÇÉåÅÉ=çÑ=áåîÉëíçêëI=íÜÉ=Åçãé~åó=é~êíáÅáé~íÉÇ=áå=íÜÉ=Éî~äì~íáçå=çÑ=íÜÉ=Åçêéçê~íÉ=çéÉê~íáçå=ÖçîJ

Éêå~åÅÉ=Äó=q~áï~å=`çêéçê~íÉ=dçîÉêå~åÅÉ=^ëëçÅá~íáçå=Eq`d^FK==tÉ=Ü~îÉ=çÄí~áåÉÇ=íÜÉ=ÅÉêíáÑáÅ~íÉ

çÑ=`dSMMR=~åÇ=~=ÅÉêíáÑáÅ~íÉ=~ï~êÇ=Ñêçã=q`d^K==qÜÉ=ÑçääçïáåÖ=~êÉ=ÅìêêÉåí=ëí~íìë=çÑ=áãéäÉãÉåí~íáçåK

Protection of shareholders

NK qÜÉ=Åçãé~åó=Ü~ë=ÄÉÉå=~äï~óë=Å~ääë=~=ãÉÉíáåÖ=çÑ=ëÜ~êÉÜçäÇÉêë=~ÅÅçêÇáåÖ=íç=ä~ïë=~åÇ=êÉÖìä~J

íáçåë=Ñçê=ãìíì~ä=ÅçããìåáÅ~íáçå=ïáíÜ=ëÜ~êÉÜçäÇÉêëK==^ååçìåÅÉãÉåí=áë=ã~ÇÉ=TO=Ç~óë=ÄÉÑçêÉ=íÜÉ

ãÉÉíáåÖ=çÑ=ëÜ~êÉÜçäÇÉêëK==kçíáÅÉ=áë=ëÉåí=PM=Ç~óë=ÄÉÑçêÉ=íÜÉ=ãÉÉíáåÖ=çÑ=ëÜ~êÉÜçäÇÉêëK==^ÖÉåÇ~

~åÇ=~ååì~ä=êÉéçêí=~êÉ=êÉ~Çó=íç=ÄÉ=âÉéí=~í=íÜÉ=Åçãé~åó=~åÇ=vì~åí~=pÉÅìêáíáÉë=ëíçÅâ=~ÖÉåíI=ïÜáÅÜ

áë=~ååçìåÅÉÇ=NR=Ç~óë=ÄÉÑçêÉ=íÜÉ=ãÉÉíáåÖ=çÑ=ëÜ~êÉÜçäÇÉêëK==pÜ~êÉÜçäÇÉêë�ãÉÉíáåÖ=ãáåìíÉë=áë

ëÉåí=áå=OM=Ç~óë=~ÑíÉê=íÜÉ=ãÉÉíáåÖK==qÜÉ=êÉäÉî~åí=áåÑçêã~íáçå=áë=âÉéí=áå=íÜÉ=Åçãé~åó�ë=ïÉÄëáíÉ

Ñçê=ÇáëÅäçëìêÉK=qÜÉêÉ=~êÉ=îçáÅÉ=êÉÅçêÇë=éêçîáÇÉÇ=íç=ëÜ~êÉÜçäÇÉêë=Ñçê=áåèìáêóK==^åÇ=ÄìáäÇ=ìé=~

éêáî~íÉ=ã~áä=Äçñ=Ñçê=ëÜ~êÉÜçäÇÉêë�=nC^KI=qÜÉ=ka^=Åçåíê~Åí=áë=ÉåÖ~ÖÉÇ=ïáíÜ=ÇáêÉÅíçêë=~åÇ

ëìéÉêîáëçêë=íç=ëíêÉåÖíÜÉå=íÜÉ=Åçêéçê~íÉ=çéÉê~íáçå=ÖçîÉêå~åÅÉK=få=êÉÅÉåí=óÉ~êëI=íÜÉ=~ííÉåÇ~åÅÉ

ê~íÉë=çÑ=ëÜ~êÉÜçäÇÉêë=Ü~îÉ=ÄÉÉå=çîÉê=SMBK

10


OK qÜÉ=Åçãé~åó=Ü~ë=é~áÇ=~ííÉåíáçå=íç=Åçêéçê~íÉ=çéÉê~íáçå=ÖçîÉêå~åÅÉ=~ãçåÖ=íÜÉ=êÉä~íÉÇ=é~êíáÉëK

qÜÉêÉ=ïÉêÉ=~Çãáåáëíê~íáçå=êÉÖìä~íáçåë=çÑ=ÄìëáåÉëë=íê~ÇáåÖ=Ñçê=êÉä~íÉÇ=é~êíáÉëI=ëéÉÅáÑáÅ=Åçãé~J

åáÉë=~åÇ=Öêçìé=Åçãé~åáÉë=áå=cÉÄêì~êó=OMMSK==qÜÉêÉ=ïÉêÉ=~äëç=ãçêÉ=~Çãáåáëíê~íáçå=êÉÖìä~íáçåë

ëìÅÜ=~ë=Ñáå~åÅÉ=ëí~åÇ=éêçÅÉÇìêÉë=áå=êÉä~íÉÇ=é~êíáÉëI=êáëâ=ã~å~ÖÉãÉåí=çéÉê~íáçå=éêçÅÉÇìêÉëI

ëìÄëáÇá~êáÉë=ëìéÉêîáëáçå=éêçÅÉÇìêÉë=~åÇ=ÉíÅK

Enhanced transparency of information

qÜÉ=Åçãé~åó=Ü~Ç=ÄÉÉå=êÉÅçÖåáòÉÇ=~åÇ=~ï~êÇÉÇ=~ë=^H=Éî~äì~íáçå=~åÇ=ÜáÖÜÉëí=Üçåçê=çÑ=íçé=íÉå=áå

íÜêÉÉ=ÅçåëÉÅìíáîÉ=óÉ~êë=Ñ~ääáåÖ=Ñêçã=ÑáÑíÜ=íç=ëÉîÉåíÜ=ëáåÅÉ=íÜÉ=áåáíá~íáçå=çÑ=Éî~äì~íáçå=çÑ=Åçãé~åó

áåÑçêã~íáçå=ÇáëÅäçëìêÉK==få=íÜÉ=ãÉ~åíáãÉI=íÜÉ=Åçãé~åó=Ü~Ç=ÄÉÉå=ëÉäÉÅíÉÇ=~ë=ãçêÉ=íê~åëé~êÉåí=çåÉ=çå

îçäìåí~êó=áåÑçêã~íáçå=ÇáëÅäçëìêÉ=Ñçê=S=ÅçåëÉÅìíáîÉ=óÉ~êëK==tÉ=é~êíáÅáé~íÉÇ=~ÖÖêÉëëáîÉäó=áå=íÜÉ=Éî~äìJ

~íáçå=çÑ=Åçêéçê~íÉ=çéÉê~íáçå=ÖçîÉêå~åÅÉ=íÜáë=óÉ~ê=~åÇ=çåÅÉ=~Ö~áå=íç=çÄí~áå=íÜÉ=`dSMMR=ÅÉêíáÑáÅ~íÉK

fí=éêççÑë=íÜ~í=íÜÉ=Åçãé~åó=Ü~ë=Öçí=ãçêÉ=éÉêÑÉÅí=çå=Åçêéçê~íÉ=çéÉê~íáçå=ÖçîÉêå~åÅÉK

Enhanced the function of the board of directors

NK qÜÉ=Åçãé~åó=áë=ÉåíáêÉäó=íç=ÅçåÑçêã=ïáíÜ=íÜÉ=ãÉÉíáåÖ=éêçÅÉÇìêÉë=çÑ=Äç~êÇ=çÑ=ÇáêÉÅíçêëK==^í

äÉ~ëí=ïÉ=Å~ää=~=ãÉÉíáåÖ=ÉîÉêó=èì~êíÉê=~åÇ=S=íáãÉë=éÉê=óÉ~êK==qÜÉ=~ííÉåÇ~åÅÉ=ê~íÉë=~êÉ=~äï~óë

çîÉê=OLPK==jÉÉíáåÖ=åçíáÅÉ=áë=ëÉåí=T=Ç~óë=ÄÉÑçêÉ=íÜÉ=ãÉÉíáåÖ=íç=ÉîÉêó=ÇáêÉÅíçê=~åÇ=ÉîÉêó

ëìéÉêîáëçêK==sçáÅÉ=êÉÅçêÇë=~êÉ=ã~ÇÉ=áå=íÜÉ=ïÜçäÉ=éêçÅÉëë=~ë=ÉîáÇÉåÅÉ=~åÇ=áí=áë=âÉéí=éêçéÉêäóK

fåÇÉéÉåÇÉåí=ÇáêÉÅíçêë=~åÇ=ëìéÉêîáëçêë=~êÉ=~äï~óë=êÉëéÉÅíÉÇ=ëç=íÜ~í=íÜÉáê=çéáåáçåë=~êÉ=~ÇJ

Éèì~íÉäó=ÇáëÅäçëÉÇ=áå=íÜÉ=ãÉÉíáåÖ=ãáåìíÉëK

OK qÜÉêÉ=~êÉ=O=íç=P=áåÇÉéÉåÇÉåí=ÇáêÉÅíçêë=ëÉäÉÅíÉÇ=Äó=Å~åÇáÇ~íÉë=åçãáå~íáåÖ=ëóëíÉãI=ïÜáÅÜ=áë

ëíáéìä~íÉÇ=áå=íÜÉ=~êíáÅäÉë=çÑ=~ëëçÅá~íáçåK=mêçÑÉëëáçå~ä=èì~äáÑáÅ~íáçå=çÑ=áåÇÉéÉåÇÉåí=ÇáêÉÅíçêëI

ëÜ~êÉë=ÜçäÇáåÖ=~åÇ=é~êíJíáãÉ=Åçåëíê~áåí=~êÉ=~ää=êÉÖìä~íÉÇ=Äó=ëÉÅìêáíó=~ìíÜçêáíáÉëK==`ìêêÉåíäó=íÜÉ

Åçãé~åó=ëÉí=ìé=íïç=ëÉ~íë=çÑ=áåÇÉéÉåÇÉåí=ÇáêÉÅíçêë=Ñêçã=éêçÑÉëëáçå~ä=Ñáå~åÅá~ä=ëÅÜçä~êëK

PK aáêÉÅíçêë=~åÇ=ëìéÉêîáëçêë=~êÉ=êÉèìÉëíÉÇ=íç=é~êíáÅáé~íÉ=áå=êÉÑêÉëÜÉê=ÅçìêëÉë=~í=äÉ~ëí=P=Üçìêë=ÉîÉêó

óÉ~êK==qÜÉ=êÉãìåÉê~íáçå=Ñçê=ÇáêÉÅíçêë=~åÇ=ëìéÉêîáëçêë=áë=ëíáéìä~íÉÇ=áå=íÜÉ=~êíáÅäÉë=çÑ=~ëëçÅá~íáçå

~åÇ=áí=áë=ÇáëíêáÄìíÉÇ=~ÑíÉê=êÉëçäìíáçå=çÑ=ëÜ~êÉÜçäÇÉêë�=ãÉÉíáåÖK==aáêÉÅíçêë=~åÇ=çÑÑáÅÉêë=äá~Äáäáíó

áåëìê~åÅÉ=áë=~äëç=éêçîáÇÉÇ=íç=ÇáêÉÅíçêë=~åÇ=ëìéÉêîáëçêëK

QK qÜÉêÉ=~êÉ=íÜêÉÉ=ëÉ~íë=çÑ=ëìéÉêîáëçêë=ïÜç=~êÉ=åçí=êÉä~íÉÇ=íç=ÑìäÑáää=íÜÉ=ã~ñáãìã=ÑìåÅíáçå~äáíóK

Discipline and communication in management

NK cçê=ÉãéäçóÉÉë�=êÉÑÉêÉåÅÉ=~åÇ=áãéäÉãÉåí~íáçåI=íÜÉ=Åçãé~åó=ÇÉÑáåÉë=ÅäÉ~êäó=çå=íÜÉ=éêçÅÉÇìêÉë

~ë=~ìíÜçêáòÉÇ=ëéÉåÇáåÖ=äÉîÉä=~åÇ=êÉëéçåëáÄáäáíóI=ÅçÇÉ=çÑ=ÅçåÇìÅí=~åÇ=ÅçåíáåÖÉåí=éä~åK==mÉêÑçêJ

ã~åÅÉ=Éî~äì~íáçå=~åÇ=ïÉäÑ~êÉ=ãÉ~ëìêÉë=~êÉ=ÅäÉ~êäó=Ñçêãìä~íÉÇK==tÉ=~äëç=ëÉí=ìé=ÑÉÉÇÄ~Åâ=Äçñ

Ñçê=çìê=ëí~ÑÑI=íç=~ÅÜáÉîÉ=íÜÉ=Öç~ä=çÑ=áãéêçîáåÖ=íÜÉ=Åçãé~åó=~í=~åó=íáãÉK==cìêíÜÉêãçêÉI=ïÉ=~äëç

Ü~îÉ=~=ÑìääJé~Åâ~ÖÉÇ=ÉãéäçóÉÉ=íê~áåáåÖ=ãÉíÜçÇëI=ïÜáÅÜI=ÇÉéÉåÇáåÖ=çå=íÜÉáê=åÉÉÇëI=ïÉ=ïáää

çéÉå=~=î~êáÉíó=çÑ=áåJëÉêîáÅÉ=ÉÇìÅ~íáçå=~åÇ=íê~áåáåÖK

OK qç=áãéäÉãÉåí=áåíÉêå~ä=Åçåíêçä=ëóëíÉã=~åÇ=áåíÉêå~ä=~ìÇáíáåÖ=Äó=ä~ï

11


Respect of interest and social responsibility for related interest parties

tÉ=Çç=çìê=ÄÉëí=Ñçê=ëçÅá~ä=êÉëéçåëáÄáäáíóI=é~ó=~ííÉåíáçå=íç=íÜÉ=ÖêÉÉå=ÉåÉêÖó=~åÇ=áëëìÉë=çÑ=ÉåîáêçåãÉåí

éêçíÉÅíáçå=ëç=íÜ~í=ïÉ=~áã=íç=êÉ~ÅÜ=íÜÉ=Öç~ä=çÑ=ÖççÇ=Åçêéçê~íÉ=ÅáíáòÉåëÜáé=Äó=ÑÉÉÇÄ~Åâ=íç=íÜÉ=ëçÅáÉíóK

qÜÉ=Åçãé~åó=ï~ë=~ï~êÇÉÇ=~ë=OMMV=çìíëí~åÇáåÖ=îÉåÇçê=çÑ=ÖêÉÉå=~Ççéíáçå=çÑ=eëåÅÜì=áåÇìëíêá~ä=òçåÉ

Ç~íÉÇ=pÉéíÉãÄÉê=NTI=OMMV=~åÇ=íÉå=éçíÉåíá~ä=ÖçäÇÉå=íçêÅÜ=áå=OMMUK

1.2.3 Environment safety and healthfå=äáåÉ=ïáíÜ=áåíÉêå~íáçå~ä=íêÉåÇëI=íÜÉ=Åçãé~åó=Ü~ë=Öçí=íÜÉ=ÑçääçïáåÖ=ÅÉêíáÑáÅ~íÉëW=íÜÉ=ÅÉêíáÑáÅ~íÉ=çÑ

ÉåîáêçåãÉåí~ä=ã~å~ÖÉãÉåí=ëóëíÉã=EfplNQMMNF=áå=OMMOI=íÜÉ=ÅÉêíáÑáÅ~íÉ=çÑ=ÖêÉÉå=é~êíåÉê=EdmF=Äó

pçåó=Ñçê=áíë=éêçãçíáåÖ=ÖêÉÉå=éêçÇìÅí=ëóëíÉã=áå=OMMRI=íÜÉ=ÅÉêíáÑáÅ~íÉ=çÑ=Ü~ò~êÇçìë=ëìÄëí~åÅÉ=éêçÅÉëë

ã~å~ÖÉãÉåí=ëóëíÉã=En`MUMMMMF=áå=OMMUK==qÜÉ=Åçãé~åó=ÉñéÉÅí=íç=éêçãçíÉ=ÉåÉêÖó=ë~îáåÖ=~åÇ

Å~êÄçå=êÉÇìÅíáçå=~åÇ=íç=ëÉÉ=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=áå=ãáåÇ=~åÇ=ÉåîáêçåãÉåí~ä=áå=ÇÉéÉåÇÉåÅÉ=Äó

íÜÉ=ÑçääçïáåÖ=ï~óëW=é~éÉê=Åìéë=~êÉ=åç=ãçêÉ=éêçîáÇÉÇI=éä~ëíáÅ=ÄÉîÉê~ÖÉ=Åçåí~áåÉêë=~êÉ=åç=äçåÖÉê=ëçäÇ

~í=îÉåÇáåÖ=ã~ÅÜáåÉëI=Åçåí~áåÉêë=ìëÉÇ=Ñçê=ÄÉîÉê~ÖÉ=~í=Å~åíÉÉå=~êÉ=ã~ÇÉ=çÑ=ÄáçÇÉÖê~Ç~ÄäÉ=ëìÄëí~åÅÉë

áå=ÉåîáêçåãÉåíK==qu`=ïáää=ÉåÜ~åÅÉ=íÜÉ=ÅìêêÉåí=ë~ÑÉíó=~åÇ=ÜÉ~äíÜ=çêÖ~åáò~íáçå=íç=ÅçåíáåìÉ=çå=ë~ÑÉíó

éêçé~Ö~åÇ~=áå=íÜÉ=Ñ~Åíçêó=áå=éìêëìáí=çÑ=íÜÉ=Öç~äë=çÑI=íê~áåáåÖ=~åÇ=òÉêç=Çáë~ëíÉêëI=~åÇ=òÉêç=áåàìêáÉëK==få

OMMV=íÜÉ=Åçãé~åó=ï~ë=êÉÅçÖåáòÉÇ=~ë=çÅÅìé~íáçå~ä=ë~ÑÉíó=ÜÉ~äíÜ=ã~å~ÖÉãÉåí=éÉêÑçêã~åÅÉ=ëç=íÜ~í

ÅçääÉ~ÖìÉë=~êÉ=ïçêâáåÖ=ãçêÉ=ë~ÑÉäó=~åÇ=ãçêÉ=éÉ~ÅÉÑìääóK==få=OMNM=íÜÉ=Åçãé~åó=Öçí=íÜÉ=ÑçääçïáåÖ

ÅÉêíáÑáÅ~íÉëI=íÜÉ=dêÉÉåÜçìëÉ=d~ë=fåîÉåíçêó=Efpl=NQMSQJNFI=íÜÉ=Å~êÄçå=Ñççíéêáåí=áåîÉåíçêó=Em^pOMRMF

~åÇ=çÅÅìé~íáçå~ä=ë~ÑÉíó=~åÇ=ÜÉ~äíÜ=ã~å~ÖÉãÉåí=ëóëíÉã=Elep^NUMMNFK==få=~ÇÇáíáçåI=íÜÉ=Åçãé~åó

Ü~ë=Å~êêáÉÇ=çå=íÜÉ=ÅÉêíáÑáÅ~íáçå=çÑ=`çêéçê~íÉ=pçÅá~ä=oÉëéçåëáÄáäáíó=oÉéçêí=ëí~êíáåÖ=áå=íÜÉ=ÄÉÖáååáåÖ

OMNN=ëç=~ë=íç=~ÇÉèì~íÉäó=ÇáëÅäçëÉ=íÜÉ=Åçãé~åó�ë=áåÑçêã~íáçåK==cìêíÜÉêãçêÉI=ïÉ=íêó=çìê=ÄÉëí=íç=Çç

ïÉää=Ñçê=íÜÉ=ëçÅáÉíóI=Åçìåíêó=~åÇ=íÜÉ=É~êíÜK=cçê=íÜÉ=Åçãé~åó�ë=ÉåîáêçåãÉåí~ä=ë~ÑÉíó=~åÇ=ÜÉ~äíÜI

éäÉ~ëÉ=êÉÑÉê=íç=http://www.txccorp.com/tw/i_esh/01.html

12


1.3 Organization structure of Corporate SocialResponsibility of TXC

qÜÉ=Åçêéçê~íÉ=ëçÅá~ä=êÉëéçåëáÄáäáíó=~Çãáåáëíê~íáçå=ÅçããáííÉÉ=áë=íçí~ä=ÅÜ~êÖÉÇ=Äó=íÜÉ=ÅÜáÉÑ=~Çãáåáëíê~íáçå

ÅÉåíÉêK==råÇÉê=íÜÉ=ÅçããáííÉÉI=íÜÉó=~êÉ=ëáñ=ìåáíë=~ë=Åçêéçê~íÉ=ÖçîÉêå~åÅÉ=Öêçìé=ÅçåÇìÅíÉÇ=Äó=Ñáå~åÅÉ=ìåáíI

ÖêÉÉå=éêçÇìÅí=ÇÉëáÖå=Öêçìé=ÅçåÇìÅíÉÇ=Äó=êÉëÉ~êÅÜ=~åÇ=ÇÉîÉäçéãÉåíI=ëìééäáÉê=ã~å~ÖÉãÉåí=Öêçìé=Äó=éìêÅÜ~ëJ

áåÖ=~åÇ=ëìééäó=ÅÜ~áå=ã~å~ÖÉãÉåí=ÅÉåíÉêI=ÉåÉêÖó=ë~îáåÖ=Öêçìé=Äó=Ñ~Åáäáíó=ìåáíI=ä~Äçê=ë~ÑÉíó=~åÇ=ïÉ~äíÜ=ÅçãJ

ãáííÉÉ=ÅçåÇìÅíÉÇ=Äó=ëÉäÉÅíáçå=çÑ=ÉãéäçóÉÉëI=~åÇ=ëçÅá~ä=ïÉäÑ~êÉ=éêçãçíáçå=Öêçìé=ÅçåÇìÅíÉÇ=Äó=~ää=çÑ=áå=ÅÜ~êÖÉ

çÑ=ÅÉåíÉêëK==qÜÉ=Öêçìéë=~åÇ=ÅçããáííÉÉë=ãÉåíáçå=~ÄçîÉ=éêÉé~êÉ=áëëìÉë=çÑ=êÉä~íÉÇ=áåíÉêÉëí=é~êíáÉë=áåíç=êçìíáåÉ

àçÄë=~åÇ=~ååì~ä=éä~å=íç=éêçãçíÉ=ÑìêíÜÉêãçêÉ=Åçêéçê~íÉ=êÉëéçåëáÄáäáíó=êÉä~íÉÇ=~ÅíáîáíáÉë=~åÇ=ÅÉêíáÑáÅ~íáçåëK

13


Company Overview

qu`=`çêéçê~íáçå=ï~ë=Éëí~ÄäáëÜÉÇ=áå=NVUPK==tÉ=Ü~îÉ=ìéÜÉäÇ=íÜÉ=ëÉäÑJÉñéÉÅí~íáçå=çÑ=�ÖççÇ=ÉîÉå=ÄÉííÉê�=~åÇ

êÉèìáêÉãÉåí=çÑ=�ÉñÅÉääÉåÅÉ�=~ë=ïÉää=~ë=ÇáäáÖÉåí=ïçêâáåÖ=~åÇ=é~óáåÖ=ÉÑÑçêíë=Ñêçã=~ää=ÅçääÉ~ÖìÉë=Ñçê=çîÉê=OM=óÉ~êëK

`ìêêÉåíäó=ïÉ=Ü~îÉ=ê~åâÉÇ=åçï=kçK=N=áå=q~áï~å=~åÇ=kçK=R=áå=íÜÉ=ïçêäÇ=Äó=ëÅ~äÉë=çÑ=íÜÉ=éêçÑÉëëáçå~ä=ÑêÉèìÉåÅó=Åçåíêçä

ÅçãéçåÉåí=ã~åìÑ~ÅíìêáåÖ=ëÉêîáÅÉëK==tÉ=éêçîáÇÉ=ÑáîÉ=ëÉêáÉë=çÑ=éêçÇìÅíë=~ë=ÜáÖÜ=éêÉÅáëáçå=~åÇ=ÜáÖÜ=èì~äáíó=`êóëí~äëI

`êóëí~ä=lëÅáää~íçêëI=p^t=aÉîáÅÉëI=qáãáåÖ=jçÇìäÉ=~åÇ=^ìíçãçíáîÉ=`êóëí~äëK==tÉ=~äëç=éêçîáÇÉÇ=ÅìëíçãÉêë=ïáíÜ

~ÄìåÇ~åí=ã~åìÑ~ÅíìêáåÖ=Å~é~ÅáíóI=ÅçãéäÉíÉ=ÇáîÉêëáíó=çÑ=éêçÅÉëë=íÉÅÜåçäçÖáÉë=~åÇ=ãçÇìä~ê=ÇÉëáÖå=çå=íÜÉ=éêçÑÉëëáçå~ä

ÑêÉèìÉåÅó=Åçåíêçä=ÅçãéçåÉåí=ã~åìÑ~ÅíìêáåÖ=ëÉêîáÅÉëK

^ÑíÉê=Ü~îáåÖ=ÄÉÉå=~ééêçîÉÇ=Äó=Äç~êÇ=çÑ=ÇáêÉÅíçêë=áå=lÅíçÄÉê=OMNMI=qu`=é~áÇ=POP=ãáääáçå=kq=Ççää~êë=íç=Äìó=ä~åÇ

~åÇ=éä~åí=~í=máåÖ=`ÜÉåÖ=áåÇìëíêó=òçåÉK==qÜáë=áë=íç=áåîÉëí=åÉï=éêçÇìÅí=ÇÉîÉäçéãÉåí=çÑ=iba=ìéëíêÉ~ã=ÄìëáåÉëëI

p~ééÜáêÉ=Åêóëí~ä=ÖêçïíÜK==qÜÉ=Äç~êÇ=çÑ=ÇáêÉÅíçêë=~äëç=~ééêçîÉÇ=íç=áåîÉëí=NSU=ãáääáçåë=rp=Ççää~êë=íç=ÄìáäÇJìé=~=åÉï

éä~åí=~í=`ÜçåÖèáåÖ=Ñçê=êÉ~ÅÜáåÖ=~ååì~ä=éêçÇìÅíáçå=Å~é~Åáíó=çÑ=NMM=ãáääáçåë=ìåáíëI=ïÜáÅÜ=áë=Ñçê=Å~é~Åáíó=Éñé~åëáçåK

qÜÉ=Åçãé~åó=áë=~=äáëíÉÇ=Åçãé~åóK==lìíëí~åÇáåÖ=ëÜ~êÉë=~êÉ=ÑêÉÉ=ÅáêÅìä~íáçå=Äó=ëÉÅìêáíáÉë=ã~êâÉí=ãÉÅÜ~åáëãK

qÜÉêÉÑçêÉI=íÜÉêÉ=~êÉ=ÅÉêí~áå=çÑ=ÅÜ~åÖÉë=áå=ëÜ~êÉÜçäÇÉêë=ëíêìÅíìêÉI=ÜçïÉîÉêI=íÜÉ=ã~àçêáíó=ëÜ~êÉë=~êÉ=çïåÉÇ=Äó=áåëíáíìíáçå~äK

qÜÉ=ã~àçêáíó=çÑ=ÑìåÇáåÖ=~êÉ=~äï~óë=~ÅèìáêÉÇ=ÄçêêçïáåÖ=Ñêçã=Ä~åâë=ïÜÉå=áí=åÉÉÇÉÇ=çå=çéÉê~íáçå=Éñé~åëáçåI=ïÜáÅÜ=áë

íç=~îçáÇ=áåîÉëíçêë�=äçëëÉë=Ñêçã=Å~éáí~ä=Éñé~åëáçåK==fÑ=åÉÅÉëë~êóI=íÜÉó=Å~å=Å~êêó=çìí=ÑìåÇJê~áëáåÖ=íÜêçìÖÜ=äçïJÅçëí=íÜÉ

ÅçåîÉêíáÄäÉ=ÄçåÇëK

qÜÉ=Åçãé~åó=ÅçåëáÇÉêë=äçÅ~ä=ä~Äçê=ã~êâÉíI=ÉåîáêçåãÉåí~ä=áãé~ÅíI=ï~ëíÉ=~åÇ=Ü~ò~êÇçìë=ëìÄëí~åÅÉë=Çáëéçë~äI

äçÅ~ä=ä~ï=~åÇ=êÉÖìä~íáçåëI=~ëëçÅá~íáçå=ëí~íìëI=ä~Äçê=ä~ï=~åÇ=êÉÖìä~íáçåë=~åÇ=áåÑê~ëíêìÅíìêÉ=ïÜÉå=éêçÅÉÉÇ=íÜÉ=ã~àçê

áåîÉëíãÉåíë=~ë=áåÇìëíêó=éçäáÅóI=åÉï=éä~åí=Éëí~ÄäáëÜãÉåíI=ëáíÉ=ëÉäÉÅíáçåI=~åÇ=éêçÇìÅíáçå=äáåÉ=Éñé~åëáçåI=ïÜáÅÜ=~êÉ

~ÅÅçêÇáåÖ=íç=êÉëçäìíáçåë=Äó=Äç~êÇ=çÑ=ÇáêÉÅíçêëK==fí=áë=ÉåëìêÉÇ=íÜ~í=åç=ÅçåÑäáÅí=ÄÉíïÉÉå=íÜçëÉ=ã~àçê=áåîÉëíãÉåíë=~åÇ

êÉä~íÉÇ=áëëìÉë=çÑ=Üìã~å=êáÖÜíëK==^ë=~=êÉëìäíI=íÜÉ=~ÅèìáêÉÇ=ä~åÇë=ïÉêÉ=äÉÖ~ääó=êÉîáÉïÉÇ=Äó=íÜÉ=ÖçîÉêåãÉåíK==fÑ=åÉÅÉëë~êóI

íÜÉ=~Åèìáëáíáçå=ïçìäÇ=ÄÉ=ã~ÇÉ=~ÑíÉê=~ééêçî~ä=Äó=ÉåîáêçåãÉåí=~ÖÉåÅáÉëI=ëìÅÜ=~ë=ïÉ=ÄçìÖÜí=íÜÉ=ä~åÇ=çÑ=q~áï~å=mêáåíÉÇ

`áêÅìáíI=ïÉ=ÄìáäÇ=ìé=áåÇççêë=ëéçêí=Ñ~ÅáäáíáÉë=ëìÅÜ=~ë=Ä~ëâÉíÄ~ää=Åçìêí=~åÇ=Ä~Çãáåíçå=ÅçìêíI=áå=çêÇÉê=íç=Äççëí=íÜÉ=ÉÑÑáJ

ÅáÉåÅó=çÑ=ÉãéäçóÉÉëK==tÉ=ÅçåëáÇÉê=íÜÉ=ÑçääçïáåÖ=éêçÅÉÇìêÉë=íç=éêÉîÉåí=~åó=áãé~Åí=íç=éÉçéäÉ=Ñêçã=ÉåÖáåÉÉêáåÖ=éêçÅÉëë

çê=Ñêçã=~åó=éçëëáÄäÉ=êáëâë=ïÜÉå=åÉï=ã~ÅÜáåÉ=áåëí~ää~íáçåK=qÜÉó=~êÉ=íêçìÖÜ=åÉÅÉëë~êó=éêÉîÉåíáîÉ=ãÉ~ëìêÉë=ëÜçìäÇ=ÄÉ

áåëí~ääÉÇ=ÄÉÑçêÉ=íÜÉ=ÉèìáéãÉåí=îÉåÇçêë=ïÜç=ëÜáé=íÜÉ=ã~ÅÜáåÉêóK=^í=íÜÉ=ë~ãÉ=ìéçå=íÜÉ=ã~ÅÜáåÉêó=~êêáî~äI=íÜÉ=èì~äáÑáÉÇ

áåëéÉÅíçêë=ëÜçìäÇ=Çç=çåJëáíÉ=áåëéÉÅíáçå=çå=íÜÉ=éêÉîÉåíáîÉ=ãÉ~ëìêÉë=íç=ÉåëìêÉ=íÜçëÉ=ã~ÅÜáåÉêó=ïáää=Ü~îÉ=åç=~åó=Ü~êã

íç=çéÉê~íçêëK

14


2.1 Company Profile

cçìåÇÉÇW aÉÅÉãÄÉêI=NVUP

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15


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16


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17


Worldwide locations:

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18


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19


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20


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21


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22


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oÉëìäíë=çÑ=íÜÉ=~ééê~áë~ä=~êÉ=~ë=ÑçääçïëW

vÉ~ê bî~äì~íáçå=ê~åâáåÖ sçäìåí~êó=ÇáëÅäçëìêÉ=íê~åëé~åÅó=Åçãé~åó

OMNMEëÉîÉåíÜF ^H vÉë

OMMVEëáñíÜF ^H vÉë

OMMUEÑáÑíÜF ^H vÉë

OMMTEÑçìêíÜF ^ vÉë

OMMSEíÜáêÇF ^ vÉë

OMMREëÉÅçåÇF kçí=ê~åâÉÇ vÉë

23


3.1 Corporate operation governance structure

24


=s~êáçìë=ÇÉé~êíãÉåíë�=ÅçåíÉåí=çÑ=ïçêâ=~ë=ÑçääçïëW

aÉé~êíãÉåí `çåíÉåíë=çÑ=ïçêâpÉííáåÖ=ìé=ã~àçê=ëíê~íÉÖáÅ=éä~ååáåÖ=Ñçê=íÜÉ=Åçãé~åóK

lÑÑáÅÉ=çÑ=íÜÉ eÉäé=ëçäîÉ=ã~àçê=éêçÄäÉãë=ÅçåÅÉêåáåÖ=èì~äáíó=~åÇ=ÉåÖáåÉÉêáåÖKÅÜ~áêã~å qÉÅÜåáÅ~ä=~Äáäáíó=áë=ÉåÜ~åÅÉÇ=~åÇ=íç=éêçãçíÉ=íÜÉ=ëìéÉêîáëáçå=çÑ=éêçÇìÅí=ÇÉîÉäçéãÉåíK

oáëâë=~åÇ=çééçêíìåáíáÉë=~ëëÉëëãÉåí=Ñçê=íÜÉ=ÑÉ~ëáÄáäáíó=çÑ=åÉï=íÉÅÜåçäçÖó=~åÇ=áåîÉëíãÉåíKlîÉê~ää=Ñáå~åÅá~ä=éä~ååáåÖ=~åÇ=fåîÉëíãÉåí=j~å~ÖÉãÉåí=aÉîÉäçéãÉåíK

j~å~ÖáåÖ få=ÅÜ~êÖÉ=çÑ=íÜÉ=Åçãé~åóDë=çîÉê~ää=ÄìëáåÉëë=éçäáÅáÉëI=çÄàÉÅíáîÉëI=ÄìÇÖÉí=éä~ååáåÖ=~åÇ=ëÉííáåÖI=~ë=ïÉää=~ëaáêÉÅíçê�ë íÜÉ=áãéäÉãÉåí~íáçå=çÑ=çîÉê~ää=ÄìëáåÉëë=çÑ=ëìéÉêîáëáçåI=ÅççêÇáå~íáçå=~åÇ=ã~å~ÖÉãÉåíKlÑÑáÅÉ aÉÅáëáçåI=êÉîáëáçå=~åÇ=áãéäÉãÉåí~íáçå=áåíç=ã~àçê=ÄìëáåÉëë=éêçéçë~äK

pìéÉêîáëáçå=çÑ=íÜÉ=çéÉê~íáçåë=çÑ=çîÉêëÉ~ë=ëìÄëáÇá~êáÉë K^ìÇáí=éä~å=ÇÉîÉäçéÉÇ=íç=íê~Åâ=íÜÉ=êÉëìäíë=~ää=íÜÉ=ï~ó=íç=íÜÉ=Ñáå~ä=éêçàÉÅíI=áå=çêÇÉê=íç=ìëÉ=áí=Ñçê=íÜÉ=çîÉê~ääã~å~ÖÉãÉåí=çÑ=íÜÉ=áåíÉêå~ä=Åçåíêçä=~ìÇáíKqÜÉ=éêçÇìÅíáçå=çÑ=~ååì~ä=~åÇ=ãçåíÜäó=~ìÇáí=éä~å=éêçÇìÅíáçå=çÑ=~ìÇáí=ëìãã~êó=êÉéçêíI=êÉéçêí=íç=íÜÉ=ÖÉåÉê~ä

^ìÇáí=lÑÑáÅÉ ã~å~ÖÉêI=ÅÜ~áêã~åI=ëìéÉêîáëçêëI=Äç~êÇ=çÑ=ÇáêÉÅíçêëKfåíÉêå~ä=Åçåíêçä=~åÇ=~ìÇáí=ëÉêîáÅÉë=ëìéÉêîáëáçåKqÜÉ=áãéäÉãÉåí~íáçå=çÑ=éÉêÑçêã~åÅÉ=Éî~äì~íáçå=~åÇ=ÖìáÇ~åÅÉ=Ñçê=áãéêçîÉãÉåí=Ñçê=É~ÅÜ=ã~å~ÖÉãÉåí=ìåáíK^ãÉåÇãÉåíë=íç=íÜÉ=áåíÉêå~ä=Åçåíêçä=ëóëíÉã=~åÇ=íÜÉ=áãéäÉãÉåí~íáçå=ÇÉí~áäëKmêçÇìÅí=ë~äÉëI=çêÇÉê=éêçÅÉëëáåÖ=~åÇ=ÅìëíçãÉê=ÇÉîÉäçéãÉåí=~åÇ=ëÉêîáÅÉK

j~êâÉíáåÖ `çãéÉíáíçêëI=ë~äÉë=~å~äóëáëI=éêçÇìÅí=ã~êâÉíáåÖ=ëíê~íÉÖó=~åÇ=áåÇìëíêó=ã~êâÉí=~å~äóëáëK`ÉåíÉê j~å~ÖÉãÉåí=çÑ=Åçëí=~åÇ=ë~ãéäÉ=ÇÉîÉäçéãÉåíK

bãÉêÖáåÖ=ã~êâÉí=ÇÉîÉäçéãÉåíI=åÉï=éêçÇìÅí=ÇÉîÉäçéãÉåí=~åÇ=ã~êâÉíáåÖ=ëÉêîáÅÉëK`ìëíçãÉê=ëÉêîáÅÉ=~åÇ=éêçÄäÉã=ëçäîáåÖ=Ñçê=éêçÇìÅí=~ééäáÅ~íáçåëKo=C=a=çÑ=åÉï=éêçÇìÅíë=~åÇ=ã~ëë=éêçÇìÅíáçåKkÉï=éêçÇìÅíë=L=íê~åëÑÉê=çÑ=ã~íÉêá~ä=íÉÅÜåçäçÖó=~åÇ=ã~ëë=éêçÇìÅíáçåKo=C=a=éä~å=çÑ=íÜÉ=éêçàÉÅíI=áãéäÉãÉåí~íáçå=~åÇ=áãéçêíKkÉï=éêçÇìÅí=Éî~äì~íáçå=~åÇ=ÇÉîÉäçéãÉåí=çÑ=ã~êâÉíáåÖK

oa=`ÉåíÉê jáåá~íìêáò~íáçåI=ÜáÖÜ=éêÉÅáëáçåI=ÜáÖÜ=êÉäá~ÄáäáíóI=åÉï=éêçÇìÅí=ÇÉîÉäçéãÉåíI=éä~ååáåÖI=éêçãçíáçå=~åÇéêçÇìÅíáçå=çÑ=íÉÅÜåçäçÖó=íê~åëÑÉêKaÉîÉäçéãÉåí=~åÇ=áãéêçîÉãÉåí=çÑ=åÉï=ÉèìáéãÉåíI=ãçÇìäÉëI=áåëíêìãÉåíë=~åÇ=íççäëKmä~ååáåÖI=éêçãçíáçåI=íÉÅÜåçäçÖó=íê~åëÑÉê=~åÇ=éêçÇìÅíáçå=çÑ=åÉï=éêçÅÉëë=íÉÅÜåçäçÖó=ÇÉîÉäçéãÉåí=éêçàÉÅíKoÉëÉ~êÅÜ=~åÇ=áãéäÉãÉåí~íáçå=çÑ=íÜÉ=o=C=a=éä~åKkÉï=éêçÇìÅí=ë~ãéäÉë=Ñçê=íÉëíáåÖ=~åÇ=Éî~äì~íáçå=íç=~ëëáëí=íÜÉ=éêçÇìÅí=ÉåÖáåÉÉêáåÖ=ìåáíëKmêçÅìêÉãÉåí=çÑ=ÉèìáéãÉåíI=ê~ï=ã~íÉêá~äëI=ëÉãáJÑáåáëÜÉÇ=éêçÇìÅíëI=ÑáåáëÜÉÇ=éêçÇìÅíë=~åÇ=à~åáíçêá~ä=ëìééäáÉëKqÜÉ=íçí~ä=Åçëí=çÑ=ê~ï=ã~íÉêá~äë=~åÇ=Åçëí=~å~äóëáë=Ñçê=áåÇáîáÇì~ä=ã~íÉêá~äëK

mêçÅìêÉãÉåí oÉîáÉï=~åÇ=áãéêçîÉ=íÜÉ=éêçÅìêÉãÉåí=çéÉê~íáåÖ=ëóëíÉãI=~ë=ïÉää=~ë=ëíêÉ~ãäáåáåÖ=éêçÅÉëëÉë=íç=áãéêçîÉ=éÉêÑçêã~åÅÉKÅÉåíÉê pìééäáÉê=j~å~ÖÉãÉåíK

gçÄ=ÉñÉÅìíáçå=~åÇ=ëìéÉêîáëáçå=ëìÅÜ=~ë=áãéçêí=~åÇ=Éñéçêí=íê~åëéçêí~íáçåI=ÅìëíçãëI=Åìëíçãë=ÅäÉ~ê~åÅÉ=~åÇ=áåëìê~åÅÉKaçãÉëíáÅ=~åÇ=ÑçêÉáÖå=ê~ï=ã~íÉêá~äë=éêáÅÉ=åÉÖçíá~íáçåëI=éìêÅÜ~ëáåÖI=åÉÖçíá~íáçå=Ñçê=íê~ÇáåÖ=ÅçåÇáíáçåëI=ÄáääáåÖI=íê~ÅâáåÖI=ÉíÅKoÉîáÉï=~åÇ=ëÉííáåÖ=çÑ=Åçãé~åóJïáÇÉ=~ååì~ä=èì~äáíó=L=ÉåîáêçåãÉåí~ä=ë~ÑÉíó=~åÇ=ÜÉ~äíÜ=Öç~äëKbëí~ÄäáëÜI=~ìÇáí=~åÇ=ÅççêÇáå~íÉ=Åçãé~åóJïáÇÉ=èì~äáíóI=ÉåîáêçåãÉåí=~åÇ=ÖêÉÉå=éêçÇìÅíë=ëóëíÉã=íç=ÉåëìêÉáíë=ÉÑÑÉÅíáîÉ=çéÉê~íáçåKtçêâ=éä~åë=~åÇ=áãéäÉãÉåí~íáçå=çÑ=î~êáçìë=~ååì~ä=èì~äáíóJêÉä~íÉÇ=~ÅíáîáíáÉëKmêçãçíÉ=èì~äáíó=áãéêçîÉãÉåí=ïçêâK

nì~äáíó ^ååì~ä=ïçêâ=éä~ååáåÖ=~åÇ=áãéäÉãÉåí~íáçå=çÑ=a``=ÅÉåíÉêK^ëëìê~åÅÉ mä~ååáåÖ=~åÇ=áãéçêíáåÖ=ã~íÉêá~äëI=Åçåíêçä=~åÇ=áåëéÉÅíáçå=çÑ=íÜÉ=èì~äáíó=ïÜÉå=ìåÇÉêí~âáåÖ=ã~åìÑ~ÅíìêáåÖI`ÉåíêÉ éêçÇìÅí=~ëëÉãÄäáåÖ=~åÇ=ëÜáéãÉåí=çÑ=ÜçãÉJã~ÇÉ=ÅÜáéK

nì~äáíó=ã~å~ÖÉãÉåí=çÑ=éêçÇìÅíë=~åÇ=ã~íÉêá~äëKfåëéÉÅíáçå=~åÇ=Åçåíêçä=çÑ=ã~íÉêá~äë=áãéçêíáåÖI=éêçÅÉëëáåÖ=~åÇ=èì~äáíó=çÑ=ÑáåáëÜÉÇ=éêçÇìÅíKfãéêçîÉãÉåí=çÑ=fn`=íÉëíáåÖ=ãÉíÜçÇI=íÜÉ=áåÅêÉ~ëÉ=çÑ=íÉëí=éÉêÑçêã~åÅÉ=íç=êÉ~ÅÜ=íÉëíáåÖ=çéíáãáò~íáçåK`ìëíçãÉê=Åçãéä~áåí=ã~å~ÖÉãÉåí=éêçÅÉëëK

25


aÉé~êíãÉåí `çåíÉåíë=çÑ=ïçêâ`çJçêÇáå~íÉ=~åÇ=~ééäó=íÜÉ=êÉëçìêÅÉë=Eã~åéçïÉêI=ÉèìáéãÉåíI=éêçÇìÅíáçå=Å~é~ÅáíóI=áåîÉëíãÉåí=ÄìÇÖÉíI=ÉíÅKFçÑ=íÜÉ=ÉåíáêÉ=ã~åìÑ~ÅíìêáåÖ=ÅÉåíÉê=Em`c=C=kd_FKj~å~ÖáåÖ=íÜÉ=hmf=EâÉó=éÉêÑçêã~åÅÉ=áåÇáÅ~íçêëF=çÑ=É~ÅÜ=Ñ~Åíçêó=ìåÇÉê=íÜÉ=ã~åìÑ~ÅíìêáåÖ=ÅÉåíÉêKfãéäÉãÉåíáåÖ=~åÇ=~ÅÜáÉîáåÖ=íÜÉ=ã~åìÑ~ÅíìêáåÖ=Å~é~Åáíó=Éñé~åëáçå=éä~å=~ë=êÉèìáêÉÇ=Äó=íÜÉ=Åçãé~åó=Öç~äKqç=ìåÇÉêëí~åÇ=íÜÉ=ã~åìÑ~ÅíìêáåÖ=ëíê~íÉÖó=~åÇ=íêÉåÇë=çÑ=íÜÉ=ïÜçäÉ=èì~êíò=Åêóëí~ä=áåÇìëíêóKmêçÇìÅíáçå=~åÇ=ã~åìÑ~ÅíìêÉ=çÑ=éêçÇìÅíëK

j~åìÑ~ÅíìêáåÖ fãéêçîÉãÉåíI=éä~ååáåÖ=~åÇ=áãéäÉãÉåí~íáçå=çÑ=íÜÉ=éêçÇìÅíáçå=éêçÅÉëëKÅÉåíÉê mêçÅÉëë=fãéêçîÉãÉåí=~åÇ=mêçÅÉëë=aÉîÉäçéãÉåíK

j~å~ÖÉãÉåí=~åÇ=ã~áåíÉå~åÅÉ=çÑ=éêçÇìÅíáçå=ÉèìáéãÉåíK`~äáÄê~íáçå=çÑ=áåëíêìãÉåíë=~åÇ=ã~å~ÖÉãÉåíKmêçÇìÅíáçå=Å~é~ÅáíóI=ã~íÉêá~ä=êÉèìáêÉãÉåíë=éä~ååáåÖI=éêçÇìÅíáçå=~åÇ=ã~êâÉíáåÖ=Åçåíêçäë=~åÇ=~êê~åÖÉãÉåíëIáåîÉåíçêó=~åÇ=ï~êÉÜçìëÉ=ã~å~ÖÉãÉåí=ÇÉäáîÉêóKpìéÉêîáëáçå=~åÇ=áãéäÉãÉåí~íáçå=çÑ=áåÇìëíêá~ä=ë~ÑÉíó=~åÇ=ÜÉ~äíÜ=~ë=ïÉää=~ë=íÜÉ=ÉåîáêçåãÉåí~ä=ã~å~ÖÉãÉåí=ëóëíÉãKfåëéÉÅíáçå=~åÇ=ã~áåíÉå~åÅÉ=çÑ=éìÄäáÅ=ëóëíÉã=ÉèìáéãÉåíKmä~ååáåÖ=~åÇ=ëÉííáåÖ=çÑ=íÜÉ=Åçãé~åó=çêÖ~åáò~íáçå=ëóëíÉãë=~åÇ=ÇÉé~êíãÉåí~ä=ÇìíáÉëKqÜÉ=Éëí~ÄäáëÜãÉåí=~åÇ=áãéäÉãÉåí~íáçå=çÑ=íÜÉ=Åçãé~åó=ã~å~ÖÉãÉåí=ëóëíÉãKqç=éêçãçíÉ=íÜÉ=ÉÑÑÉÅíáîÉåÉëë=çÑ=íÜÉ=êÉîáÉï=çÑ=íÜÉ=~ååì~ä=ÄìÇÖÉíKmêçÇìÅíáçå=~åÇ=~å~äóëáë=çÑ=íÜÉ=~ÅÅçìåíáåÖ=éêçÅÉëë=çÑ=íÜÉ=Åçãé~åó=~ë=ïÉää=~ë=Åçëí=~åÇ=Ñáå~åÅá~ä=~ÅÅçìåíáåÖ=áåÑçêã~íáçåKcáå~åÅá~ä=ã~å~ÖÉãÉåíI=Å~éáí~ä=~ääçÅ~íáçå=~åÇ=Ü~åÇäáåÖ=ëÉêîáÅÉë=çÑ=íÜÉ=ìåÇÉêäóáåÖ=ëÜ~êÉë=çÑ=äáëíÉÇ=Åçãé~åáÉëKmÉêëçååÉä=ÅçãéÉåë~íáçå=~åÇ=ÄÉåÉÑáíëI=êÉÅêìáíãÉåíI=ëÉäÉÅíáçåI=éêçãçíáçåI=~ééê~áë~äI=íê~áåáåÖ=~åÇ=ÇÉîÉäçéãÉåí

^Çãáåáëíê~íáçå ~åÇ=çíÜÉê=Üìã~å=êÉëçìêÅÉë=ã~å~ÖÉãÉåí=àçÄëKÅÉåíÉê pí~ÑÑ=oÉä~íáçåë=~åÇ=íç=ÅçåÇìÅí=î~êáçìë=ÅçåÑÉêÉåÅÉ=~ÅíáîáíáÉëK

dÉåÉê~ä=pÉêîáÅÉë=^Çãáåáëíê~íáçå=~åÇ=dÉåÉê~ä=pÉêîáÅÉë=àçÄëKaÉäáîÉêó=~åÇ=ã~å~ÖÉãÉåí=çÑ=íÜÉ=Åçãé~åó=ÄìëáåÉëë=áåÑçêã~íáçåI=íÜÉ=Éëí~ÄäáëÜãÉåí=çÑ=çéÉê~íáåÖ=ëóëíÉãëI~åÇ=áíë=ÇÉîÉäçéãÉåí=~åÇ=ã~áåíÉå~åÅÉKkÉíïçêâ=ÅçããìåáÅ~íáçåë=éä~ååáåÖI=áãéäÉãÉåí~íáçåI=~åÇ=ã~áåíÉå~åÅÉKbJÑçêã=çéÉê~íáçå~ä=éä~ååáåÖ=~åÇ=áãéäÉãÉåí~íáçå=çÑ=ÉäÉÅíêçåáÅ=ÑçêãëKpÉÅìêáíó=~åÇ=ã~å~ÖÉãÉåí=çÑ=áåÑçêã~íáçå=~åÇ=åÉíïçêâ=ÅçããìåáÅ~íáçåKmêçÅìêÉãÉåí=~åÇ=ã~å~ÖÉãÉåí=ÅÉåíÉêëKaÉ~äáåÖ=ïáíÜ=ÅìëíçãÉê=Åçãéä~áåí=~åÇ=ÑÉÉÇÄ~Åâ=çìíëáÇÉ=íÜÉ=ëóëíÉãK

pìééäó qÜÉ=éêçãçíáçå=çÑ=ëìééäáÉê=ã~å~ÖÉãÉåí=ëóëíÉã=çéÉê~íáçå=~åÇ=ÇÉîÉäçéãÉåí=çÑ=ëìééäáÉê=ã~å~ÖÉãÉåíKÅÜ~áå afm=ÑÉÉÇ=éêçÇìÅí=èì~äáíó=ã~å~ÖÉãÉåíKã~å~ÖÉãÉåí fãéçêí=~åÇ=Éñéçêí=íê~åëéçêí~íáçåI=ÅìëíçãëI=Åìëíçãë=ÅäÉ~ê~åÅÉI=áåëìê~åÅÉ=~åÇ=çíÜÉê=Åçëíë=~ëëçÅá~íÉÇ=ïáíÜ`ÉåíÉê àçÄ=ÉñÉÅìíáçåI=~ìÇáí=~åÇ=ÄáääáåÖK

j~å~ÖÉãÉåí=çÑ=ÑÉÉÇ=ÅçëíëKpí~íáëíáÅëI=êÉîáÉï=~åÇ=áãéêçîÉãÉåí=çÑ=lå=qáãÉ=aÉäáîÉêóK

^Çî~åÅÉÇ ^ëëáÖåáåÖ=ã~êâÉíáåÖ=ëíê~íÉÖáÉë=~åÇ=éä~ååáåÖ=Ñçê=^lj=~åÇ=qùl=éêçÇìÅíëKlëÅáää~íçê j~êâÉí=íêÉåÇëI=ÇÉíÉêãáå~íáçå=çÑ=ã~êâÉíáåÖ=áåíÉääáÖÉåÅÉ=~åÇ=áåÑçêã~íáçå=Ö~íÜÉêáåÖKj~êâÉíáåÖ kÉï=éêçÇìÅíë=íç=íÜÉ=ã~êâÉí=~åÇ=ÅìëíçãÉê=ÇÉîÉäçéãÉåíKaáîáëáçå mêçÇìÅí=ë~ãéäÉë=~åÇ=íÉÅÜåáÅ~ä=ëìééçêíK

mêçÇìÅí=éä~ååáåÖ=~åÇ=áãéäÉãÉåí~íáçå=éêçÅÉëëÉëKpÉí=ÄìëáåÉëë=Eë~äÉëI=ÅçëíI=èì~äáíóF=Öç~äëI=ëíê~íÉÖáÅ=éä~ååáåÖK

^ìíçãçíáîÉ eÉäé=ã~êâÉíáåÖ=ÄìëáåÉëë=ìåáí=íç=ÇÉîÉäçé=ÅìëíçãÉê=~åÇ=ã~êâÉíKmêçÇìÅíë kÉï=éêçÇìÅíë=íç=íÜÉ=ã~êâÉí=~åÇ=ÅìëíçãÉê=ÇÉîÉäçéãÉåíKaáîáëáçå mêçÇìÅí=ë~ãéäÉë=~åÇ=íÉÅÜåáÅ~ä=ëìééçêíK

mêçÇìÅí=éä~ååáåÖ=~åÇ=áãéäÉãÉåí~íáçå=éêçÅÉëëÉëK

26


3.2 Board of directors

qÜÉ=ÜáÖÜÉëí=ÖçîÉêåáåÖ=ÄçÇó=çÑ=íÜÉ=Åçãé~åó=áë=_ç~êÇ=çÑ=ÇáêÉÅíçêëK==cçê=íÜáë=êÉ~ëçåI=íÜÉ=åçãáå~íáçåI=ëÉäÉÅíáçåI

Çáëãáëë~ä=çÑ=ÇáêÉÅíçêë=~åÇ=ëìéÉêîáëçêë=Ü~ë=~=ÅäÉ~ê=~êíáÅäÉ=íç=ÑçääçïI=~åÇ=áí=áë=áå=~ÅÅçêÇ~åÅÉ=ïáíÜ=éêçÑÉëëáçå~ä

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ïáíÜ=íÜÉ=ÅçåîÉåíáçå~ä=áåÇìëíêóK==qÜÉ=Åçãé~åó=~äëç=éêçîáÇÉë=áåÇÉéÉåÇÉåí=ÇáêÉÅíçêë=~åÇ=ëìéÉêîáëçêë=íç=Ñìääó

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éä~åíI=íÜÉêÉÑçêÉI=Å~å=ÜÉäé=íÜÉ=Åçãé~åó=íç=éêçîáÇÉ=íÜÉ=åÉÅÉëë~êó=äÉîÉä=çÑ=ã~å~ÖÉãÉåí=ëìÖÖÉëíáçåëK==^ë=Ñçê=íÜÉ

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27


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áåíç=íÜÉ=Äç~êÇ=çÑ=ÇáêÉÅíçêëI=íÜÉ=Åçãé~åó=áë=~ÄäÉ=íç=ëìÑÑáÅáÉåíäó=áÇÉåíáÑó=íÜÉ=ÅÜ~åÖÉë=áå=íÜÉ=éçäáíáÅëI=ÉÅçåçãóI

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áåíÉêå~íáçå~ä=ëí~åÇ~êÇ=ÅÉêíáÑáÅ~íáçå=êÉèìáêÉãÉåíëI=~åÇ=~ÅíáåÖ=áå=~Çî~åÅÉK=^ë=Ñçê=íÜÉ=êÉëí=çÑ=ëÉåáçê=ã~å~ÖÉêëI

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çÑ=éêçëéÉÅíáîÉ=ÄìëáåÉëëI=áí=ÇÉéÉåÇë=çå=íÜÉ=ìåÇÉêëí~åÇáåÖ=íçï~êÇë=íÜÉ=ã~êâÉí=Äó=íÜÉ=_ç~êÇ=çÑ=aáêÉÅJ

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ãÉåí=ÇáêÉÅíáçå=~åÇ=ïçêâ=áå=~ÅÅçêÇ~åÅÉ=ïáíÜ=íÜÉ=ã~êâÉí=ÇÉã~åÇK==cìêíÜÉêãçêÉI=áí=áë=~äëç=åÉÅÉëë~êó=íç

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Å~êêáÉÇ=çìí=Ñçê=î~êáçìë=êáëâë=~ëëçÅá~íÉÇ=ïáíÜ=íÜÉ=ã~å~ÖÉãÉåíI=áå=çêÇÉê=íç=ã~âÉ=ëìêÉ=íÜ~í=íÜÉ=ÄìëáåÉëë

ÇáêÉÅíáçå=~åÇ=áíë=ÇÉ~ä=áë=áå=~ÅÅçêÇ~åÅÉ=ïáíÜ=íÜÉ=ã~êâÉí=~åÇ=áåÇìëíêó=íêÉåÇëK==jÉ~åïÜáäÉI=íÜÉ=Äç~êÇ=çÑ

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ã~áå=éçáåí=çÑ=~ëëÉëëãÉåí=áë=íç=ÅÜÉÅâ=ïÜÉíÜÉê=íÜÉ=ïçêâë=~êÉ=ÉÑÑÉÅíáîÉ=~åÇ=áå=~ÅÅçêÇ~åÅÉ=ïáíÜ=íÜÉ

ÄìëáåÉëë=êÉèìáêÉãÉåíëI=áå=çêÇÉê=íç=ëìéÉêîáëÉ=íÜÉ=ã~å~ÖÉãÉåí=íÉ~ã=íç=ã~âÉ=íÜÉ=åÉÅÉëë~êó=~ÇàìëíãÉåíëK

3.2.2 Company law and regulations complianceqÜÉ=ãçÇÉ=çÑ=çéÉê~íáçå=çÑ=íÜÉ=_ç~êÇ=çÑ=aáêÉÅíçêë=çÑ=íÜÉ=Åçãé~åó=áë=áå=Åçãéäá~åÅÉ=ïáíÜ=äçÅ~ä=ä~ïë

~åÇ=êÉÖìä~íáçåëI=áå=çêÇÉê=íç=ã~áåí~áå=íÜÉ=éêçéÉê=~åÇ=åçêã~ä=çéÉê~íáçåK==qÜÉ=ã~å~ÖÉãÉåí=êÉëìäí=ïáää

ÄÉ=Ñìääó=ÇáëÅäçëÉÇ=çå=íÜÉ=Åçãé~åó�ë=ïÉÄëáíÉ=~ë=ïÉää=~ë=çå=~ååì~ä=êÉéçêíëK==^ë=Ñçê=ëìÖÖÉëíáçåë=~åÇ

êÉÅçããÉåÇ~íáçåë=Äó=íÜÉ=é~êíáÉë=çÑ=áåíÉêÉëíI=íÜÉ=Åçãé~åó=~äëç=Ü~ë=~=ÇÉëáÖå~íÉÇ=ëéçâÉëã~å=íç=êÉJ

ëéçåÇ=íç=íÜÉëÉ=èìÉêáÉëK==qÜáë=Å~å=ÉÑÑÉÅíáîÉäó=~îçáÇ=Ç~ã~ÖÉ=íç=íÜÉ=Åçãé~åó=Äó=ìåáÇÉåíáÑáÉÇ=êáëâëK=få

~ÇÇáíáçåI=íÜÉ=Éã~áä=~ÇÇêÉëë=çÑ=íÜÉ=ëìéÉêîáëçêë=~åÇ=áåÇÉéÉåÇÉåí=ÇáêÉÅíçêë=~êÉ=~äëç=~î~áä~ÄäÉ=çå=íÜÉ

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Åçãéä~áåí=ÅÜ~ååÉä=çéÉåK

28


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íÜÉ=éêÉëáÇÉåí=~åÇ=îáÅÉ=éêÉëáÇÉåí=áë=áå=~ÅÅçêÇ~åÅÉ=ïáíÜ=íÜ~í=çÑ=íÜÉ=ë~ä~êó=çÑ=íÜÉ=ë~ãÉ=éçëáíáçå=áå=íÜÉ

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íÜÉ=äÉîÉä=çÑ=ÅçåíêáÄìíáçå=íÜÉó=éêçîáÇÉ=íçï~êÇë=íÜÉ=Åçãé~åó�ë=ÄìëáåÉëë=Öç~äëK==qÜÉ=ëÉííáåÖ=éêçÅÉëë

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Åçåíáåì~ääó=é~êíáÅáé~íÉ=áå=íÜÉ=éêçÑÉëëáçå~ä=íê~áåáåÖ=ÅçìêëÉë=áå=íÜÉ=~êÉ~=çÑ=Ñáå~åÅÉ=~åÇ=ÄìëáåÉëë=éê~ÅíáÅÉK

qÜÉêÉ=~êÉ=~=íçí~ä=çÑ=åáåÉ=ÇáêÉÅíçêë�=ãÉÉíáåÖë=áå=OMNMK=oÉJÉäÉÅíáçå=çÑ=ÇáêÉÅíçê=~åÇ=ëìéÉêîáëçê=ïáää

í~âÉ=éä~ÅÉ=áå=íÜÉ=NRíÜ=çÑ=gìåÉK=qÜÉ=ÇÉí~áäë=çÑ=çéÉê~íáçå=Ñçê=ëìéÉêîáëçêë=~åÇ=áåÇÉéÉåÇÉåí=ÇáêÉÅíçêë=ïÜç

Ü~Ç=é~êíáÅáé~íÉÇ=áå=íÜÉ=Äç~êÇ=çÑ=ÇáêÉÅíçêë=ãÉÉíáåÖ=áë=ëÜçïå=áå=íÜÉ=ÑçääçïáåÖ=í~ÄäÉK

29


A list of directors and supervisors attendance to meetings of board of directors

qáíäÉ k~ãÉ ^ííÉåÇ~åÅÉ qáãÉë=çÑ=~ííÉåÇ~åÅÉ ^Åíì~ä=~ííÉåÇ~åÅÉ oÉéêÉëÉåíÉÇ oÉã~êâëEçê=oÉéêÉëÉåí~íáîÉF =íáãÉëE_F Äó=éêçñó BE_L^F áåëíáíìíáçå

`Ü~áêã~å iáå=gáåÄ~ç V M NMM

sáëÉ=ÅÜ~áêã~å uì=aÉêìå V M NMM

aáêÉÅíçê iáå=t~åñáåÖ U N UV

aáêÉÅíçê dÉ=qá~åòçåÖ V M NMM

aáêÉÅíçê dìç=uáìñìã V M NMM

aáêÉÅíç `ÜÉå=nìÉ=pÜ~åÖñáåÖ P O SM SLNR=åÉï=çå=Äç~êÇ

iÉÖ~ä `Ü~åÖ=tÉåÖáå R M NMM eçåÖ=aáåÖ SLNR=åÉï=çå=Äç~êÇêÉéêÉëÉåí~íáîÉ îÉåíìêÉ=Å~éáí~äÄó=ÇáêÉÅíçê ÅçKI=äíÇK

pìéÉêîáëçê v~åÖ=jáåÖñáì U N UV

pìéÉêîáëçê v~åÖ=aì~å V M NMM

pìéÉêîáëçê iáå=jáåÖòçåÖ P O SM � SLNRçå=Äç~êÇ

fåÇÉéÉåÇÉåí pÉå=náåÖÑÉåÖ M V MÇáêÉÅíçê

fåÇÉéÉåÇÉåí vì=pÜ~åÖïì V M NMMÇáêÉÅíçê

aáêÉÅíçê dìç=c~àáå P N TR � SLNR=êÉëáÖå

aáêÉÅíçê dìç=`Ü~åñáçåÖ O O RM � SLNR=êÉëáÖå

fåÇÉéÉåÇÉåí iì=wÜÉåÖóá P N TR � SLNR=êÉëáÖåÇáêÉÅíçê

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3.3 Code of conductcçê=~=äçåÖ=íáãÉ=qu`=Ü~Ç=ëíêáîÉÇ=íç=ÅêÉ~íÉ=~=ïçêâáåÖ=ÉåîáêçåãÉåí=ïÜáÅÜ=~ÄáÇÉ=ÅççéÉê~íÉ=ÅçÇÉ=çÑ=ÉíÜáÅë=~ë=ïÉää

~ë=êÉëéÉÅíáåÖ=ÇáîÉêëáíó=~åÇ=í~äÉåíK==_~ëÉÇ=çå=íÜÉ=~ÄçîÉ=ÅçåÅÉéíI=íÜÉ=Åçãé~åó=Çê~ÑíÉÇ=íÜÉ=�ÅçÇÉ=çÑ=ÅçåÇìÅí�

ïÜáÅÜ=áë=ëìÄàÉÅíÉÇ=íç=~äíÉê~íáçå=íÜêçìÖÜ=ÉåîáêçåãÉåí~ä=~åÇ=äÉÖ~ä=ÅÜ~åÖÉëK=få=êÉÅÉåí=óÉ~êëI=ãçêÉ=~åÇ=ãçêÉ

~ííÉåíáçå=Ü~Ç=ÄÉÉå=é~áÇ=íç=�Åçêéçê~íÉ=ëçÅá~ä=êÉëéçåëáÄáäáíó�=Äó=ìéëíêÉ~ã=~åÇ=ÇçïåëíêÉ~ã=é~êíåÉêëK==^å=Éèì~ä

ÉãéÜ~ëáë=ïáää=ÄÉ=éä~ÅÉÇ=çå=?ÉåîáêçåãÉåí~äI=ë~ÑÉíóI=ÜÉ~äíÜ?=~ë=ãìÅÜ=~ë=?`çêéçê~íÉ=pçÅá~ä=oÉëéçåëáÄáäáíó?=~åÇ

?Åçãé~åó=çéÉê~íáçåë=ã~å~ÖÉãÉåí?K==få=OMNM=íÜÉ=ëÉÅçåÇ=ÉÇáíáçå=çÑ=?`çÇÉ=çÑ=`çåÇìÅí?=ï~ë=éìÄäáëÜÉÇI=ïáíÜ=áíë

ÅçåíÉåí=áåÅäìÇáåÖ=ÉáÖÜí=ÇáãÉåëáçåë=ëìÅÜ=~ë=Åçãé~åó=çéÉê~íáçåë=ã~å~ÖÉãÉåíI=ÉãéäçóÉÉëI=ÅìëíçãÉêëI=ÅçãJ

ãìåáíó=ÖêçìéëI=ëìééäáÉêëI=ÖçîÉêåãÉåí=~åÇ=êÉÖìä~íçêó=~ÖÉåÅáÉëI=ëÜ~êÉÜçäÇÉêëI=ÅçãéÉíáíçêëK==_çíÜ=íÜÉ=qu`

ÅçääÉ~ÖìÉë=~åÇ=ÇáêÉÅíçêë=éçëëÉëë=íÜáë=ÅçÇÉ=çÑ=ÉíÜáÅë=ã~åì~äI=~åÇ=íÜáë=ã~åì~ä=áë=íç=ÄÉ=ìëÉÇ=~ë=íÜÉ=éêáåÅáéäÉ=Ñçê

ÉîÉêóçåÉ=áå=íÜÉ=qu`=íç=ÑçääçïK==bîÉêó=íáãÉ=ïÜÉå=~=åÉï=ëí~ÑÑ=ÉåíÉêë=íÜÉ=Åçãé~åóI=íÜÉó=ïáää=ÄÉ=ÖáîÉå=íÜáë

íê~áåáåÖ=áå=çêÇÉê=íç=êÉãáåÇ=íÜÉã=íÜ~í=íÜÉëÉ=ÖìáÇÉäáåÉë=~êÉ=íç=ÄÉ=ÉåÑçêÅÉÇK==cìêíÜÉêãçêÉI=íÜÉ=êáëâ=çÑ=Åçêêìéíáçå

ïáää=ÄÉ=íçäÇ=çîÉê=~åÇ=çîÉê=~Ö~áåK==^ää=íÜÉ=ÅçääÉ~ÖìÉë=ëÜçìäÇ=~äëç=ëáÖå=~åÇ=êÉíìêå=~=ÅçãéêÉÜÉåëáîÉ=éÉÉê=?oÉJ

ëéçåëáÄáäáíó=aÉÅä~ê~íáçåI?=íç=ÇÉãçåëíê~íÉ=íÜ~í=íÜÉó=Ü~îÉ=êÉÅÉáîÉÇI=êÉ~ÇI=ìåÇÉêëí~åÇ=~åÇ=ïçìäÇ=áãéäÉãÉåí=íÜÉ

êÉäÉî~åí=êÉèìáêÉãÉåíë=çÑ=íÜÉ=`çÇÉ=çÑ=`çåÇìÅíK=f=ÜÉêÉÄó=ã~âÉ=íÜÉ=Åçãé~åó=?`çÇÉ=çÑ=`çåÇìÅí?=ÅçåÅÉêåáåÖ

~åíáJÅçêêìéíáçåI=éçäáíáÅ~ä=ÅçåíêáÄìíáçåë=~åÇ=ÄìëáåÉëë=~ÅíáîáíáÉë=çÑ=ÅçãéÉíáíçêë=áå=íÜÉ=áåÇìëíêóDë=ë=~ë=ÑçääçïëW

30


3.3.1 Anti-corruptionAcceptance of gifts

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� qÜáë=ëáíì~íáçå=çÅÅìêë=çåäó=çÅÅ~ëáçå~ääóK

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� qÜÉ=Ñ~Åí=íÜ~í=íÜÉ=éìÄäáÅ=ÇáëÅäçëìêÉ=çÑ=íÜÉ=ÖáÑí=ïçìäÇ=åçí=ã~âÉ=çìê=Åçãé~åó=çê=íÜÉ=áåÇáîáÇì~äë

ÑÉÉä=ìåÅçãÑçêí~ÄäÉK

� qÜÉ=êÉ~ä=î~äìÉ=çÑ=íÜÉ=ÖáÑí=áë=äÉëë=íÜ~å=rp=A=NMMK

Acceptance of reception

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� pìÅÜ=êÉÅÉéíáçå=ÅçåÑçêãë=íç=íÜÉ=Åçãé~åó=êÉÖìä~íáçåë=çÑ=íÜÉ=éÉêëçå=ïÜç=ÉñíÉåÇë=íÜÉ=áåîáí~íáçåK

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Eíç=ÄÉ=Éëí~ÄäáëÜÉÇFK

� qu`=ïáää=åçí=ÇáêÉÅíäó=çê=áåÇáêÉÅíäó=ëìÄëáÇáòÉ=~åó=éçäáíáÅ~ä=Ççå~íáçåë=ã~ÇÉ=Äó=ÅçääÉ~ÖìÉëK

� `çãé~åó=ëíêáÅíäó=éêçÜáÄáíë=Å~ëÜ=Ççå~íáçåëK

31


qÜÉêÉÑçêÉI=íÜÉ=qu`=Ü~ë=~äï~óë=ÄÉÉå=éçäáíáÅ~ääó=åÉìíê~äI=Äìí=ëíáää=ÉåÅçìê~ÖÉë=ÉãéäçóÉÉë=íç=ÑìäÑáää

íÜÉáê=ÇìÉ=êÉëéçåëáÄáäáíáÉë=çÑ=ÅáíáòÉåëK==lìê=ëí~ÑÑ=ëÜçìäÇ=ÄÉ=~ÅíáîÉäó=áåîçäîÉÇ=áå=éçäáíáÅëI=~åÇ=Å~ëí=íÜÉáê

îçíÉë=íç=ÉäÉÅí=íÜÉ=ïáëÉ=~åÇ=íÜÉ=~ÄäÉI=íç=ëìééçêí=íÜÉ=ãçëí=áÇÉ~ä=Å~åÇáÇ~íÉë=Ñçê=éìÄäáÅ=çÑÑáÅÉK=jÉ~åïÜáäÉI

íÜÉ=íçé=ÉñÉÅìíáîÉë=çÑ=qu`=~äëç=çÑÑÉê=ëìÖÖÉëíáçåë=~ë=ïÉää=~ë=ÅçåÅÉêåë=íçï~êÇë=íÜÉ=ÉÅçåçãóI=éìÄäáÅ

~ÑÑ~áêë=~ë=ïÉää=~ë=áëëìÉë=~ÑÑÉÅíáåÖ=íÜÉ=áåÇìëíêóI=îá~=îáëáíáåÖ=íç=î~êáçìë=áåÇìëíêó=~ëëçÅá~íáçåë=~åÇ

ÖçîÉêåãÉåí=çÑÑáÅá~äëK==aìÉ=íç=çìê=ëìééçêí=Ñçê=ÇÉãçÅê~íáÅ=ÇÉîÉäçéãÉåí=áå=íÜÉ=oÉéìÄäáÅ=çÑ=`Üáå~I=íÜÉ

ÉñéêÉëëÉë=áåíÉêÉëí=áå=éçäáíáÅëI=Äìí=ïÉ=Çç=åçí=Ñ~îçê=~åó=éçäáíáÅ~ä=é~êíáÉëI=~åÇ=Ü~Ç=åçí=Å~êêó=çìí=~åó

éçäáíáÅ~ä=Ççå~íáçåëI=~åÇ=ïçìäÇ=ÅçåíáåìÉ=íç=êÉã~áå=éçäáíáÅ~ääó=åÉìíê~äI=~åÇ=ïçìäÇ=Ñçääçï=íÜÉ=êÉèìáêÉJ

ãÉåíë=çÑ=íÜÉ=`çÇÉ=çÑ=`çåÇìÅí=áå=é~êíáÅáé~íáåÖ=áå=êÉäÉî~åí=éçäáíáÅ~ä=~ÅíáîáíáÉëK

3.3.3 Competition in the industryqu`=ëíêáîÉë=íç=ÅçãéÉíÉ=áå=~=Ñ~áêI=çéÉå=~åÇ=àìëí=ã~ååÉêK==tÉ=ëíêçåÖäó=ÑçêÄáÇ=Å~êêó=çìí=íÜÉ=ÑçääçïáåÖ

ïáíÜ=çìê=ÅçãéÉíáíçêë=áå=íÜÉ=áåÇìëíêóI=ëìÅÜ=~ë=àçáåí=éêáÅÉ=ÑáñáåÖI=ã~êâÉí=ëÉÖãÉåí~íáçåI=ÅìëíçãÉê

~êê~åÖÉãÉåíI=ÄáÇÇáåÖI=~ÖêÉÉãÉåí=ÅçåíÉåíI=ãçåçéçäó=~åÇ=éÉêÑçêã=ÄçóÅçíí=íç=íÜÉ=ëìééäáÉê=çê=ÅìëíçãÉêK

`çääÉ~ÖìÉë=~ííÉåÇáåÖ=ÄìëáåÉëë=~ëëçÅá~íáçå=ãÉÉíáåÖë=çê=íê~ÇÉ=~ëëçÅá~íáçå=ãÉÉíáåÖë=ãìëí=~äëç=~îçáÇ

áå~ééêçéêá~íÉ=ÅçåîÉêë~íáçå=êÉä~íÉÇ=íç=çìê=ÅçãéÉíáíçêëK

3.4 Risk management

cçê=É~ÅÜ=áÇÉåíáÑáÉÇ=êáëâI=íÜÉ=Åçãé~åó=ïçìäÇ=ëÉí=êáëâ=ã~å~ÖÉãÉåí=ãÉíÜçÇ=~åÇ=ïáää=ÄÉ=ÇÉäáîÉêÉÇ=íç=íÜÉ=Äç~êÇ

Ñçê=~ééêçî~äK==cìêíÜÉêãçêÉI=êÉÖìä~ê=Çêáääë=ïáää=í~âÉ=éä~ÅÉ=íç=ÉåëìêÉ=êÉäÉî~åÅÉ=~åÇ=ÉÑÑÉÅíáîÉåÉëë=çÑ=íÜÉ=ã~å~ÖÉJ

ãÉåí=~ééêç~ÅÜK

få=íÉêãë=çÑ=êáëâ=ã~å~ÖÉãÉåí=çÑ=íÜÉ=Åçãé~åóI=áå=~ÇÇáíáçå=íç=Ñáå~åÅá~ä=éÉêÑçêã~åÅÉI=íÜÉ=Åçãé~åó=~äëç=í~âÉë

ÅçåëáÇÉê~íáçå=çÑ=íÜÉ=ÉÑÑÉÅí=çÑ=éêçÇìÅíáçå=çå=íÜÉ=Åäáã~íÉK==cçê=íÜáë=êÉ~ëçåI=íÜÉ=Åçãé~åó=áë=íÜÉ=Ñáêëí=èì~êíò

áåÇìëíêó=áå=q~áï~å=áë=íç=Å~êêó=çìí=ÖêÉÉåÜçìëÉ=Ö~ëÉë=~åÇ=Å~êÄçå=Ñççíéêáåí=áåîÉåíçêáÉëK==få=~ÇÇáíáçåI=Å~êêóáåÖ=çìí

Å~êÄçå=êÉÇìÅíáçå=áå=çêÇÉê=íç=êÉ~ÅÜ=íÜÉ=Öç~ä=çÑ=ÉåÉêÖó=ÅçåëÉêî~íáçåI=~åÇ=íÜÉ=áãé~Åí=çÑ=Åäáã~íÉ=ÅÜ~åÖÉ=çå=íÜÉ

áåÇìëíêóI=áë=~äëç=~=êÉÖìä~ê=íçéáÅ=áå=íÜÉ=ÉåîáêçåãÉåí~ä=ë~ÑÉíó=~åÇ=ÜÉ~äíÜ=ãÉÉíáåÖë=ïÜáÅÜ=í~âÉ=éä~ÅÉ=ÉîÉêó

èì~êíÉêäóK==få=~ÇÇáíáçåI=ïÉ=~êÉ=~äëç=éä~ååáåÖ=íç=ÄìáäÇ=?ÉåÉêÖó=ã~å~ÖÉãÉåí=ëóëíÉã?=áå=OMNNI=áå=çêÇÉê=íç=êÉÇìÅÉ

íÜÉ=îçäìãÉ=çÑ=Å~êÄçå=ÇáçñáÇÉ=ÉãáëëáçåëK==oÉäÉî~åí=ÇÉí~áäë=~åÇ=êÉëìäíë=ïáää=ÄÉ=ÇáëÅäçëÉÇ=áå=íÜÉ=Åçãé~åó�ë

~ååì~ä=êÉéçêíë=~åÇ=çå=íÜÉ=Åçãé~åó=ïÉÄ=é~ÖÉëI=~åÇ=~êÉ=~äëç=áåÅäìÇÉÇ=êÉéçêíë=çÑ=íÜÉ=_ç~êÇ=çÑ=aáêÉÅíçêë=Ñêçã

íáãÉ=íç=íáãÉK=^ë=Ñçê=ÅçåëáÇÉê~íáçå=áå=êÉÖ~êÇáåÖ=íç=Üìã~å=êáÖÜíë=~åÇ=ä~Äçê=ÅçåÇáíáçåëI=íÜÉ=Åçãé~åó=~äëç=Å~êêáÉë

çìí=èì~êíÉêäó=êáëâ=~ëëÉëëãÉåíëI=ëáåÅÉ=íÜÉ=ÑçìêíÜ=èì~êíÉê=çÑ=OMNMK==pçÅá~ä=~ëéÉÅí=çÑ=êáëâ=~å~äóëáë=~ëëÉëëãÉåí=ïáää

~äëç=ÄÉ=Å~êêáÉÇ=çìí=çå=~åóíÜáåÖ=êÉä~íÉÇ=íç=íÜÉ=pÛMMMI=ëìÅÜ=~ë=ïçêâáåÖ=çîÉêíáãÉI=ìëáåÖ=ÅÜáäÇ=ä~ÄçêI=éççê

ïçêâáåÖ=ÅçåÇáíáçåëI=ÉíÅK

32


3.4.1 Risk management policyqÜÉ=êáëâ=ã~å~ÖÉãÉåí=éçäáÅó=çÑ=íÜÉ=Åçãé~åó=áë=íç=Éëí~ÄäáëÜ=êáëâ=ã~å~ÖÉãÉåí=ãÉÅÜ~åáëã=íÜ~í=Å~å

áÇÉåíáÑóX=ãÉ~ëìêÉX=ãçåáíçê=~åÇ=Åçåíêçä=íÜÉ=êáëâK==qÜÉ=çîÉê~ää=ëíêìÅíìêÉ=çÑ=íÜÉ=êáëâ=ã~å~ÖÉãÉåí=ëóëJ

íÉã=áë=íç=éêçãçíÉ=~ééêçéêá~íÉ=êáëâ=ã~å~ÖÉãÉåíJçêáÉåíÉÇ=ÄìëáåÉëë=ãçÇÉä=íç=~ÅÜáÉîÉ=çéÉê~íáçå~ä

Öç~äëI=~åÇ=íç=ÉåÜ~åÅÉ=ëÜ~êÉÜçäÇÉê=î~äìÉK

j~àçê=êáëâ=áëëìÉë=íÜ~í=íÜÉ=`çãé~åó=Ñ~ÅÉÇ=ëìÅÜ=~ë=ÄìëáåÉëë=ã~êâÉíáåÖI=éêçÇìÅíáçå=çéÉê~íáçåëI=Üìã~å

êÉëçìêÅÉë=éä~ååáåÖI=åÉï=éêçÇìÅí=ÇÉîÉäçéãÉåíI=~åÇ=Ñáå~åÅá~ä=~ÅÅçìåíáåÖ=ÅçåíêçäëI=Å~å=ÄÉ=ëçäîÉÇ

ìëáåÖ=íÜÉ=çêáÖáå~ä=ëéÉÅáÑáÅ~íáçåë=çÑ=íÜÉ=ëóëíÉãI=~ë=ïÉää=~ë=ìëáåÖ=~=ãçêÉ=~Çî~åÅÉÇ=~åÇ=ãçêÉ=ëÉåëáíáîÉ

ãçåáíçêáåÖI=Éî~äì~íáçåI=êáëâ=Åçåíêçä=éêçÅÉÇìêÉë=~åÇ=ÅêáíÉêá~=áå=çêÇÉê=íç=Ä~ä~åÅÉ=ë~ÑÉíó=~åÇ=ÉÑÑáÅáÉåÅóI

~åÇ=íç=ÅêÉ~íÉ=~=ãçêÉ=ÅçëíJÉÑÑÉÅíáîÉ=ãçÇÉ=çÑ=çéÉê~íáçå=çÑ=íÜÉ=ÄìëáåÉëëI=ëìÅÜ=~ë=íÜÉ=Éëí~ÄäáëÜãÉåí=çÑ

ÉåÜ~åÅÉÇ=áåÑçêã~íáçå=ëóëíÉãëI=~åÇ=ëíêÉåÖíÜÉå=É~êäó=ï~êåáåÖ=ëìêîÉáää~åÅÉ=Å~é~ÄáäáíáÉëK

3.4.2 Organization structure of risk managementqÜÉ=`çãé~åó=Ü~ë=~=êáëâ=êÉëéçåëÉ=ìåáíI=ïÜáÅÜ=áë=çéÉê~íÉÇ=~åÇ=éêçãçíÉÇ=Äó=íÜÉ=ÅçJçêÇáå~íáçå=çÑ=íÜÉ

ã~å~ÖÉãÉåí=éä~å=çÑ=íÜÉ=ÅçåîÉåÉêI=ïÜç=Ü~ééÉåë=íç=ÄÉ=íÜÉ=ÖÉåÉê~ä=ã~å~ÖÉêK=råÇÉêåÉ~íÜ=íÜáë=ìåáíI

íÜÉêÉ=~êÉ=ëã~ääÉê=ÅÉåíê~äáòÉÇ=êÉëéçåëáÄáäáíó=ìåáíëI=êÉëéçåëáÄäÉ=Ñçê=éêçãçíáåÖ=íÜÉ=ÄìëáåÉëë=êáëâ

ã~å~ÖÉãÉåíK

Administration Center:

eìã~å=êÉëçìêÅÉ=~ääçÅ~íáçå=~åÇ=êÉëéçåëÉI=Ñáå~åÅá~ä=êáëâ=~ëëÉëëãÉåíI=íÜÉ=áãéäÉãÉåí~íáçå=çÑ=î~êáçìë

áåëìê~åÅÉ=çéÉê~íáçåëI=íç=ã~áåí~áå=íÜÉ=çéÉê~íáçå=çÑ=íÜÉ=ëóëíÉãI=Éëí~ÄäáëÜãÉåí=~åÇ=ã~áåíÉå~åÅÉ=çÑ

ÉåîáêçåãÉåí~ä=ë~ÑÉíó=~åÇ=ÜÉ~äíÜI=íÜÉ=~ìÇáí=~åÇ=Éëí~ÄäáëÜãÉåí=çÑ=ä~ïë=~åÇ=êÉÖìä~íáçåëI=~ë=ïÉää=~ë

éìÄäáÅ=êÉä~íáçåë=~åÇ=ãÉÇá~=çìíêÉ~ÅÜ=ã~ííÉêëK

R & D Center:

`çåíáåÖÉåÅó=ãÉ~ëìêÉë=çÑ=o=C=a=ïçêâ=ÉåîáêçåãÉåíI=êáëâ=~ëëÉëëãÉåí=çÑ=åÉï=éêçÇìÅí=ÇÉîÉäçéãÉåíI

Åçåíêçä=çÑ=êÉëÉ~êÅÜ=~åÇ=ÇÉîÉäçéãÉåí=éêçÖêÉëëK

Marketing Center:

`çääÉÅíáçå=~åÇ=íÜÉ=Éëí~ÄäáëÜãÉåí=çÑ=ã~êâÉí=áåÑçêã~íáçåI=ÅçJçêÇáå~íáçå=çÑ=ÉãÉêÖÉåÅó=ã~ííÉêë=Ñçê

éêçÇìÅíáçå=~åÇ=ã~êâÉíáåÖI=ÅìëíçãÉê=êÉä~íáçåëÜáé=ÄìáäÇáåÖ=~åÇ=éêçÅÉëëáåÖI=~ë=ïÉää=~ë=íê~ÅâáåÖ=~åÇ

ÅçääÉÅíáçå=çÑ=êÉÅÉáî~ÄäÉëK

Manufacturing Center:

ÅçåíáåÖÉåÅó=çéÉê~íáçåë=çÑ=éêçÇìÅíáçåI=éä~åë=~åÇ=ëéÉÅáÑáÅ~íáçåë=Ñçê=éêçÇìÅíáçå=ÅçåíáåÖÉåÅóI=Üìã~å

êÉëçìêÅÉë=ëìééçêí=ÅçåÑáÖìê~íáçå=éêçÖê~ãI=~åÇ=çåJëáíÉ=ÉåîáêçåãÉåí~ä=ëÉÅìêáíó=ÅçåíáåÖÉåÅó=éä~åëK

33


Procurement Center:

qÜÉ=Éëí~ÄäáëÜãÉåí=çÑ=ÅçåíáåÖÉåÅó=éä~åë=Ñçê=ëìééäáÉêëI=ê~ï=ã~íÉêá~ä=éêçÅìêÉãÉåí=ÅçåíáåÖÉåÅó=ã~ííÉêëI

ï~íÉê=ëìééäó=ëÅÜÉãÉëI=~ë=ïÉää=~ë=êÉéä~ÅÉãÉåí=éä~å=Ñçê=íÜÉ=éìêÅÜ~ëÉ=çÑ=ÉèìáéãÉåíK

Supply Chain management Center:

bñíÉêå~ä=éêçÇìÅí=éêçÅìêÉãÉåí=~åÇ=ã~å~ÖÉãÉåíI=áãéçêí=~åÇ=Éñéçêí=íê~åëéçêí~íáçåI=ÅìëíçãëI=ÅìëJ

íçãë=ÅäÉ~ê~åÅÉ=~åÇ=çíÜÉê=ÅçåíáåÖÉåÅó=ãÉ~ëìêÉëK

Quality Assurance Center:

cáäÉ=Ç~í~=ëíçê~ÖÉ=éä~åI=Ç~ã~ÖÉ=íç=íÜÉ=éêçÇìÅí=ÇìÉ=íç=å~íìê~ä=Çáë~ëíÉêë=~åÇ=èì~äáíó=ÅçåíêçäI=~ë=ïÉää=~ë

íÜÉ=ÅçåíáåÖÉåÅó=ãÉ~ëìêÉë=çÑ=éêçÇìÅí=íÉëíáåÖ=çéÉê~íáçåëK

Audit Office:

oÉÖìä~ê=ÅÜÉÅâë=çå=ïÜÉíÜÉê=êáëâ=Åçåíêçä=Äó=íÜÉ=î~êáçìë=ÅÉåíê~ä=ìåáíë=Ü~Ç=ÄÉÉå=ÅçåÇìÅíÉÇ=çê=åçíI

Ä~ëáåÖ=çå=Åçãé~åó=áåíÉêå~ä=Åçåíêçä=~åÇ=~ìÇáí=éä~åI=~åÇ=éêçÇìÅÉ=~ìÇáí=êÉéçêíë=~ÅÅçêÇáåÖ=íç=íÜÉ=~Åíì~ä

~ìÇáí=êÉëìäíëK

3.4.3 Contingency planaìÉ=íç=ÅÜ~åÖÉë=áå=íÜÉ=áåÇìëíêó=ÉåîáêçåãÉåí=~åÇ=ÅìëíçãÉê=êÉèìáêÉãÉåíëI=áå=OMMV=ïÉ=êÉJÉñ~ãáåÉÇ

íÜÉ=ÉñáëíáåÖ=?ÉãÉêÖÉåÅó=éä~å?=ïÜáÅÜ=ïÉ=ëÉÉå=~ë=áå~ÇÉèì~íÉK==cçê=íÜáë=êÉ~ëçå=ïÉ=ÇáÇ=ëçãÉ=êÉJÉÇáíáåÖ

~åÇ=éìÄäáëÜÉÇ=íÜÉ=íÜáêÇ=ÉÇáíáçå=çÑ=?ÉãÉêÖÉåÅó=êÉëéçåëÉ=éä~å?I=ïÜáÅÜ=áåÅäìÇÉë=ëÉÅíáçåë=çå=íÜÉ=ëÅçéÉ

çÑ=ÅçåíáåÖÉåÅó=éä~åëI=çêÖ~åáò~íáçå=êÉëéçåëáÄáäáíáÉë=~åÇ=ëíêìÅíìêÉI=ÑäçïÅÜ~êí=Ñçê=áåÅÉéíáçåI=Ü~ò~êÇ

áÇÉåíáÑáÅ~íáçå=~åÇ=êáëâ=~ëëÉëëãÉåíI=ãÉÇáÅ~ä=ÉãÉêÖÉåÅó=éêçÖê~ãI=ÉëÅ~éÉ=éä~åëI=ã~íÉêá~ä=ë~ÑÉíó=Ç~í~

ëÜÉÉíë=EjpapFI=~ìÇáí=~ééêç~ÅÜ=çå=ÉãÉêÖÉåÅó=êÉëéçåëÉI=ÉíÅK==qÜêçìÖÜ=íÜÉ=~ÄçîÉ=éêçÅÉëëÉë=~åÇ

êÉä~íÉÇ=~ééêç~ÅÜÉë=Ñçê=íÜÉ=ìåáíë=íç=ÑçääçïI=íÜÉ=Ç~ã~ÖÉ=ïáää=ÄÉ=áããÉÇá~íÉäó=êÉÇìÅÉÇI=ïÜÉíÜÉê=áí=áë

ã~åJã~ÇÉI=å~íìê~ä=Çáë~ëíÉêë=~åÇ=çíÜÉê=ã~àçê=ÅçåíáåÖÉåÅáÉëI=~åÇ=íÜÉ=Åçãé~åó=ïçìäÇ=èìáÅâäó=êÉJ

íìêåÉÇ=íç=åçêã~ä=çéÉê~íáçåK

34


TXC Corporation and Related Interest Parties

4.1 Identification of related interest parties andcommunication

få=êÉÅÉåí=óÉ~êëI=ìåÇÉê=ÇÉã~åÇ=çÑ=íÜÉ=áåíÉêå~íáçå~ä=ëçÅáÉíóI=ÉåíÉêéêáëÉë=ëÜ~ää=åç=äçåÖÉê=~áã=ëçäÉäó=Ñçê=ã~ñáãìã

éêçÑáíë=Ñçê=íÜÉ=Åçãé~åóK==^ë=~=êÉëéçåëáÄäÉ=ÉåíÉêéêáëÉI=íÜÉ=Åçãé~åó=ëÜ~ää=í~âÉ=Å~êÉ=çÑ=áíë=ëçÅá~ä=êÉëéçåëáÄáäáíó=áå

ÄìëáåÉëë=çéÉê~íáçå=~ë=ïÉää=~ë=íç=ÅçåëáÇÉê=íÜÉ=ïÉäÑ~êÉ=çÑ=íÜÉ=êÉä~íÉÇ=áåíÉêÉëí=é~êíáÉëK==qu`=áÇÉåíáÑáÉë=êÉä~íÉÇ

áåíÉêÉëí=é~êíáÉë=~ÅÅçêÇáåÖ=íç=ÅçêêÉä~íáçå=çå=àçÄë=çÑ=î~êáçìë=ÇÉé~êíãÉåíëI=~åÇ=íÜÉå=íÜÉ=Åçãé~åó=áåÅäìÇÉë=íÜÉ

áëëìÉë=ÅçåÅÉêåÉÇ=áåíç=íÜÉ=ïçêâ=áå=ÅÜ~êÖÉ=~åÇ=~ååì~ä=éä~åK

qu`=ëÉí=ìé=~=ÇÉÇáÅ~íÉÇ=ìåáí=Ñçê=Åçêéçê~íÉ=ëçÅá~ä=êÉëéçåëáÄáäáíó=áå=ÅÜ~êÖÉ=çÑ=éêçãçíáåÖ=êÉäÉî~åí=~ÅíáîáíáÉë=çÑ

Åçêéçê~íÉ=êÉëéçåëáÄáäáíáÉë=~åÇ=ÅÉêíáÑáÅ~íáçåK==qÜÉ=ÇÉÇáÅ~íÉÇ=ìåáí=ÅççéÉê~íÉë=ïáíÜ=ãÉãÄÉêë=çÑ=çíÜÉê=ÇÉé~êíãÉåíë

~í=íÜÉ=ë~ãÉ=íáãÉI=áåÅäìÇáåÖ=áåîÉëíçê=êÉä~íáçåëI=ÇÉé~êíãÉåí=çÑ=eìã~å=oÉëçìêÅÉëI=ÇÉé~êíãÉåí=çÑ=Ñáå~åÅÉI=nì~äJ

áíó=^ëëìê~åÅÉ=ÅÉåíÉê=~åÇ=íÜÉ=båîáêçåãÉåí~ä=~åÇ=eÉ~äíÜó=p~ÑÉíó=íÉ~ã=~åÇ=çíÜÉê=ìåáíëK==qÜÉ=áåíÉêÉëíÉÇ=é~êíáÉë

ëÜ~ää=ÄÉ=Éî~äì~íÉÇ=êÉëéÉÅíáîÉäó=Äó=íÜÉëÉ=ÇÉé~êíãÉåíë=~ÅÅçêÇáåÖ=íç=íÜÉ=ÅçêêÉä~íáçå=çÑ=ïçêâëI=~åÇ=íÜÉ=íçéáÅë=~åÇ

áëëìÉë=ÅçåÅÉêåÉÇ=Äó=íÜÉã=ëÜ~ää=ÄÉ=äáëíÉÇ=áåíç=íÜÉáê=êçìíáåÉ=ïçêâë=~åÇ=~ååì~ä=éä~åëK==fÑ=íÜÉêÉ=áë=~åó=áëëìÉ=íç=ÄÉ

ÅçåëáÇÉêÉÇ=Äó=~=ëéÉÅá~ä=ìåáí=~åÇ=íÉ~ã=ãÉãÄÉêëI=áí=ëÜ~ää=ÄÉ=Ü~åÇäÉÇ=Äó=íÜÉ=éêÉÅÉÇáåÖ=ìåáíë=~åÇ=íç=ÄÉ=ÅçãéäÉíÉÇ

áå=ÅççéÉê~íáçå=ïáíÜ=çíÜÉê=ìåáíëK

TXC’s=êÉä~íÉÇ=áåíÉêÉëí=é~êíáÉë=áåÅäìÇÉë=ÉãéäçóÉÉëI=ÅìëíçãÉêëI=Åçããìåáíó=é~êíáÉëI=ëìééäáÉêëI=áåëíáíìíáçåëI

ëÜ~êÉÜçäÇÉêëI=ÅçãéÉíáíáîÉ=áåÇìëíêó=é~êíáÉëI=íÜÉó=~êÉ=áÇÉåíáÑáÉÇ=~ÅÅçêÇáåÖ=íç=íÜÉ=ÇÉÑáåáíáçåë=çÑ=ÅçÇÉ=çÑ=ÅçåÇìÅí

ïáíÜ=~=íçí~ä=çÑ=ëÉîÉå=áíÉãëK==qç=âÉÉé=ïÉää=áåíÉê~Åíáçå=ïáíÜ=ÉîÉêó=êÉä~íÉÇ=áåíÉêÉëí=é~êíáÉëI=qu`=Ñìääó=ìåÇÉêëíççÇ

êÉèìáêÉãÉåíë=çÑ=êÉä~íÉÇ=áåíÉêÉëí=é~êíáÉë=íÜêçìÖÜ=î~êáçìë=ÅçããìåáÅ~íáçå=ÅÜ~ååÉäë=ÑìêíÜÉêãçêÉ=íç=êÉîáëÉ=íÜÉ

Åçãé~åó�ë=çéÉê~íáçå=ÇáêÉÅíáçåëI=íÜêçìÖÜ=íÜÉ=íïç=ã~àçê=ÅçããìåáÅ~íáçå=ÅçìêëÉë=çÑ=íÜÉ=óÉ~ê=ÉåÇ=êÉîáÉï=ãÉÉíJ

áåÖ=~åÇ=ÉñÉÅìíáîÉ=ãÉÉíáåÖI=~åÇ=~ÑíÉê=ÖÉííáåÖ=î~êáçìë=áëëìÉë=áå=Ç~áäó=äáîÉë=ïáíÜ=ëÉåáçê=ã~å~ÖÉêëI=~åÇ=íÜÉå=íç

~ëÅÉêí~áå=éêáçêáíó=ëÉííáåÖ=çå=íÜÉ=áëëìÉë=ÅçåÅÉêåë=çÑ=êÉä~íÉÇ=áåíÉêÉëí=é~êíáÉëK==eÉêÉÄóI=ïÉ=äáëí=íÜÉ=áãéçêí~åí=áëëìÉë

ÇÉÑáåÉÇ=Äó=íÜÉ=Åçãé~åó=~åÇ=ÅçããìåáÅ~íáçå=ï~óë=~åÇ=ÅÜ~ååÉäë=çÑ=ÉîÉêó=êÉä~íÉÇ=áåíÉêÉëí=é~êíó=~ë=ÑçääçïëW

35


q~ÄäÉ=fW=lìíäáåÉ=Ñçê=íÜÉ=íçéáÅë=ÅçåÅÉêåÉÇ=Äó=íÜÉ=áåíÉêÉëíÉÇ=é~êíáÉë

Stakeholders The most important Second important Important Relevant information

Staff Salaries and benefits Staff development Occupational Safety, Company (4, 2) (3,3) hygiene and Health (2,4) Sustainability (1,1)

Customer Product quality Product prices Fulfill social Customer Relationship(4, 4) (3,3) responsibility (2,1) Management (1,2)

Community groups Community care Implementation of Fulfill social Company(4, 2) environmental safety and responsibility (2,3) Sustainability (1,1)

health management (3,4)

Supplier Supplier Assessment Product characteristics Continuous order Financial(4, 2) (3,3) (2,4) performance (1,1)

Government and Degrees of regulation Environmental Perform tax duty Policy collaborationsregulatory Institutions consistency (4, 4) Protection (3,3) (2,2) (1,1)

Shareholders Company’s financial Company operation Risk Management Companyperformance (4,2) management (3,3) (2,4) Sustainability (1,1)

Competition in Strategic planning New products and Patent Scale of operationthe industry (4,3) technologies (3,4) (2,2) (1,1)

PS. Salaries and benefits (4, 2), X-axis: The concerned level by the interested parties, Y-axis: The impact level to company.

cáÖìêÉ=fW=qÜÉ=ã~íêáñ=çÑ =áëëìÉë=ÅçåÅÉêåÉÇ=Äó=ëí~âÉÜçäÇÉêë

36


q~ÄäÉ=ffW=ï~óë=~åÇ=ÅÜ~ååÉäë=çÑ =ÅçããìåáÅ~íáçå=Ñçê=~ää=ëí~âÉÜçäÇÉêë

fåíÉêÉëíÉÇ fëëìÉë=ÅçåÅÉêåÉÇ=ÄóÅçããìåáÅ~íáçå=ãÉíÜçÇ=~åÇ=ÅÜ~ååÉä ÑêÉèìÉåÅó

ëí~âÉÜçäÇÉêë áåíÉêÉëíÉÇ=ëí~âÉÜçäÇÉêëqÜÉ=~ååì~ä=ÉãéäçóÉÉ=ë~íáëÑ~Åíáçå=ëìêîÉó ~ååì~äp~ä~êó=ëìêîÉó fêêÉÖìä~êbñÉÅìíáîÉë�=ã~áäÄçñ=~åÇ=íÉäÉéÜçåÉ=äáåÉ fêêÉÖìä~êpÉãáå~ê=Ñçê=åÉï=ÉãéäçóÉÉë jçåíÜäó

oÉãìåÉê~íáçå=~åÇ=ÄÉåÉÑáíë båÖáåÉÉêáåÖ=ëí~ÑÑ==Ñçêìã fêêÉÖìä~ê

pí~ÑÑpí~ÑÑ=aÉîÉäçéãÉåí cçÅìë=íçéáÅ=Ñçêìã nì~êíÉêäólÅÅìé~íáçå~ä=p~ÑÉíóI bãéäçóÉÉ=ëìÖÖÉëíáçå=Äçñ fêêÉÖìä~êÜóÖáÉåÉ=~åÇ=eÉ~äíÜ bãéäçóÉÉ=ÄÉåÉÑáíë=ãÉÉíáåÖ fêêÉÖìä~êÅçãé~åó=ëìëí~áå~Äáäáíó jáÇJóÉ~ê=êÉîáÉï e~äÑ=óÉ~ê

vÉ~êJÉåÇ=êÉîáÉï e~äÑ=óÉ~êaÉé~êíãÉåí~ä=ãÉÉíáåÖë fêêÉÖìä~êi~Äçê=`çåÑÉêÉåÅÉ nì~êíÉêäó

mêçÇìÅí=nì~äáíó `ìëíçãÉê=p~íáëÑ~Åíáçå=pìêîÉó ~ååì~ämêçÇìÅí=mêáÅÉ s~êáçìë=íóéÉë=çÑ=ÅìëíçãÉêJÄ~ëÉÇ=èìÉëíáçåå~áêÉë fêêÉÖìä~ê

`ìëíçãÉê pçÅá~ä=êÉëéçåëáÄáäáíó f`q=pìééäáÉê=pÉäÑJ^ëëÉëëãÉåí=nìÉëíáçåå~áêÉ fêêÉÖìä~ê`ìëíçãÉê=oÉä~íáçåëÜáé ^ìÇáíáåÖ=Ñáêãë fêêÉÖìä~êj~å~ÖÉãÉåí `ìëíçãÉê=oÉéêÉëÉåí~íáîÉ=EmêçàÉÅí=j~å~ÖÉêF fêêÉÖìä~ê

kÉï=vÉ~ê=îáëáí=íÜÉ=åÉáÖÜÄçêÜççÇ=êÉéêÉëÉåí~íáîÉåÉ~ê=íÜÉ=Åçãé~åó ~ååì~äsáëáí=íÜÉ=m~êâ=j~å~ÖÉãÉåí=`çããáííÉÉ fêêÉÖìä~ê

`çããìåáíó=Å~êÉ m~êíáÅáé~íÉ=áå=î~êáçìë=~ÅíáîáíáÉë=~í=áåÇìëíêá~ä=~êÉ~ë fêêÉÖìä~êfãéäÉãÉåí~íáçå=çÑ péçåëçê=Çáë~Çî~åí~ÖÉÇ=Öêçìéë=áå=íÜÉ=Åçããìåáíó fêêÉÖìä~ê

`çããìåáíó båîáêçåãÉåí~ä=ë~ÑÉíó=~åÇ péçåëçê=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=~í=ÅçããìåáíóÖêçìéë eÉ~äíÜ=ã~å~ÖÉãÉåí éêáã~êó=ëÅÜççä=~åÇ=ëìééäó=î~êáçìë=íóéÉë=çÑ=ÉèìáéãÉåí fêêÉÖìä~ê

pçÅá~ä=êÉëéçåëáÄáäáíó `çãé~åó=ïÉÄëáíÉ=éêçîáÇÉë=ÇÉí~áäÉÇ=áåÑçêã~íáçå=çåÅçêéçê~íÉ=ëìëí~áå~Äáäáíó ÖêÉÉåÜçìëÉ=Ö~ëÉë=~ë=ïÉää=~ë=ÉåîáêçåãÉåí~ä=ë~ÑÉíó=~åÇ

ÜÉ~äíÜ=éçäáÅó=íç=ÄÉ=ìëÉÇ=~ë=~=êÉÑÉêÉåÅÉ=ÑçêáåíÉêÉëíÉÇ=é~êíáÉë fêêÉÖìä~êoÉÖìä~ê=íê~áåáåÖI=ëìêîÉó=~åÇ=ïÉÄëáíÉ=éêçãçíáçå

pìééäáÉê=^ëëÉëëãÉåí ïáää=ÄÉ=éêçîáÇÉÇ=Ñçê=ëìééäáÉêë=Ñçê=íçéáÅë=ëìÅÜ=~ëcÉ~íìêÉë ?ÖêÉÉåÜçìëÉ=Ö~ë=áåîÉåíçêóI?

pìééäáÉê `çåíáåìçìë=lêÇÉê=cáå~åÅá~ä ?Åçêéçê~íÉ=ëçÅá~ä=êÉëéçåëáÄáäáíó?I=?fåÇìëíêá~ä=_~åâéÉêÑçêã~åÅÉ oÉÖìä~íáçå=ìåÇÉêí~âáåÖ?I=?éêçÅìêÉãÉåí=~åÇ

Åçåíê~Åíçêë=ÜÉ~äíÜ=~åÇ=ë~ÑÉíó=åçêãëI?=~åÇ?ÉåîáêçåãÉåí~äI=çÅÅìé~íáçå~äI=ë~ÑÉíóI=ÜÉ~äíÜ=ëìêîÉó? fêêÉÖìä~êj~áåí~áå=ÖççÇ=áåíÉê~Åíáçå=ïáíÜ=~ìíÜçêáíáÉë=~í

dçîÉêåãÉåí oÉÖìä~íáçåë=ÅçåÑçêãáíó î~êáçìë=ÇÉé~êíãÉåí nì~êíÉêäó~åÇ=êÉÖìä~íçêó båîáêçåãÉåí~ä=mêçíÉÅíáçå _ìëáåÉëë=~ÅíáîáíáÉë=~åÇ=ã~å~ÖÉãÉåí=éê~ÅíáÅÉëÄçÇáÉë mÉêÑçêãáåÖ=í~ñ=Çìíó=aÉÖêÉÉ=çÑ íç=Ñìääó=ÉñéçëÉ=íÜÉ=ïÉÄëáíÉ=~åÇ=~ååì~ä=êÉéçêíë fêêÉÖìä~ê

éçäáÅó=ÅçJçêÇáå~íáçå ^ííÉåÇ=íê~áåáåÖ=~åÇ=ÅçåÇìÅí=ëÉ~êÅÜáåÖ=Ñçê=êìäÉë~åÇ=êÉÖìä~íáçåë=áå=çêÇÉê=íç=ã~áåí~áå=íÜÉ=Åçãéäá~åÅÉ fêêÉÖìä~ê

37


fåíÉêÉëíÉÇ fëëìÉë=ÅçåÅÉêåÉÇ=ÄóÅçããìåáÅ~íáçå=ãÉíÜçÇ=~åÇ=ÅÜ~ååÉä ÑêÉèìÉåÅó

ëí~âÉÜçäÇÉêë áåíÉêÉëíÉÇ=ëí~âÉÜçäÇÉêëpÜ~êÉÜçäÇÉêë ~ååì~ä

cáå~åÅá~ä=éÉêÑçêã~åÅÉ fåîÉëíçê fêêÉÖìä~êléÉê~íáåÖ=ÖçîÉêå~åÅÉ tÉÄëáíÉ fêêÉÖìä~ê

pÜ~êÉÜçäÇÉêë çÑ=íÜÉ=Åçãé~åó nì~êíÉêäó=_ìääÉíáå nì~êíÉêäóoáëâ=j~å~ÖÉãÉåí ^ååì~ä=oÉéçêí ~ååì~äÅçêéçê~íÉ=ëìëí~áå~Äáäáíó péçâÉëã~å=ãÉÅÜ~åáëã fêêÉÖìä~ê

fåÇÉéÉåÇÉåí=ÇáêÉÅíçêë=~åÇ=ëìéÉêîáëçê�ë=ã~áäÄçñ fêêÉÖìä~êëíê~íÉÖáÅ=éä~ååáåÖ m~êíáÅáé~íÉ=áå=íÜÉ=êÉäÉî~åí=^ëëçÅá~íáçå fêêÉÖìä~ê

`çãéÉíáíáçå kÉï=mêçÇìÅíë=L få=~ÅÅçêÇ~åÅÉ=ïáíÜ=íÜÉ=éêçîáëáçåë=çÑ=íÜÉ=`çÇÉáå=íÜÉ=áåÇìëíêó kÉï=qÉÅÜåçäçÖó çÑ=`çåÇìÅí=íç=ìåÇÉêí~âÉ=áåíÉê~Åíáçå fêêÉÖìä~êm~íÉåí pÅ~äÉ=çÑ=çéÉê~íáçå m~íÉåí=Ç~í~Ä~ëÉ fêêÉÖìä~ê

j~êâÉí=êÉëÉ~êÅÜ fêêÉÖìä~ê

4.2 Employees

qÜÉ=âÉó=çÑ=qu`=ëìÅÅÉëë=áë=Ñêçã=ãìíì~ä=íêìëí=~åÇ=ãìíì~ä=êÉëéÉÅí=~ãçåÖ=ÉãéäçóÉÉëK==tÉ=Ñìääó=êÉëéÉÅí=íÜÉ

ÇáÖåáíó=çÑ=ÉîÉêó=ÅçääÉ~ÖìÉK==tÉ=äáëíÉå=íç=ÅçåÅÉêåë=~åÇ=êÉÅçããÉåÇ~íáçåë=~åÇ=~ÅÅÉéí=ÇáÑÑÉêÉåÅÉ=ïáíÜ=~å=çéÉå

ãáåÇK==bãéäçóÉÉ=Å~êÉ=~åÇ=ÉãéäçóÉÉ=ïÉäÑ~êÉ=~êÉ=íïç=éêáåÅáéäÉë=Ñçê=ïÉäÑ~êÉ=ëóëíÉã=íç=éêçîáÇÉ=ÉãéäçóÉÉë=ïáíÜ

ÄÉííÉê=èì~äáÑáÉÇ=ïÉäÑ~êÉK

pÉÉâáåÖ=ëìëí~áå~ÄäÉ=ÇÉîÉäçéãÉåíI=íÜÉ=Åçãé~åó=Ñìääó=ÅçãéäáÉÇ=ïáíÜ=äçÅ~ä=ä~ïë=~åÇ=êÉÖìä~íáçåë=~ë=ïÉää=~ë

áåíÉêå~íáçå~ä=ëí~åÇ~êÇë=çÑ=ëçÅá~ä=êÉëéçåëáÄáäáíó=�pÛMMM�=ëéÉÅáÑáÅ~íáçåë=Ñçê=éêçíÉÅíáçå=çÑ=ÉãéäçóÉÉ=êáÖÜí

~åÇ=ÑìäÑáääãÉåí=çÑ=Åçêéçê~íÉ=ëçÅá~ä=êÉëéçåëáÄáäáíóK==tÉ=~äëç=ÅçåíáåìÉ=íç=áãéêçîÉ=~åÇ=é~ëë=íÜÉ=êÉèìáêÉãÉåíë=~åÇ

ÅÉêíáÑáÅ~íáçåë=çÑ=íÜÉ=áåíÉêå~íáçå~ä=äÉîÉä=ã~åìÑ~ÅíìêÉêëK

4.2.1 Recruitingqçí~ä=ÉãéäçóÉÉë=~êÉ=NIMUV=éÉêëçåë=~ë=çÑ=íÜÉ=ÉåÇ=çÑ=OMNM=EêÉäÉî~åí=áåÑçêã~íáçå=~ë=ÑçääçïáåÖ=äáëíFK

qÜÉó=áåÅäìÇÉ=NRP=ÉñÉÅìíáîÉëI=NVT=ÉåÖáåÉÉêëI=NMP=~Çãáåáëíê~íáçåI=PR=ë~äÉë=~åÇ=SMN=íÉÅÜåáÅá~åë=~åÇ

çéÉê~íçêëK=cÉã~äÉ=ïÉêÉ=~í=NUKVRB=áå=íÜÉ=NRP=ÉñÉÅìíáîÉëK==qÜÉ=ÑçêÉáÖåÉêë=ïÉêÉ=~í=OKRTB=áå=íÜÉ

ÉñÉÅìíáîÉë=~åÇ=ÉåÖáåÉÉêëK==tÉ=Ñìääó=ìåÇÉêëí~åÇ=íÜÉ=éÜóëáÅ~ä=~åÇ=éëóÅÜçäçÖáÅ~ä=ÉÑÑÉÅíë=çÑ=ÅÜáäÇ

ä~ÄçêI=ïÜáÅÜ=ïçìäÇ=Å~ìëÉ=áå=åÉÖ~íáîÉ=Åçêéçê~íÉ=ëçÅá~ä=áã~ÖÉ=~ë=ïÉääK==qÜÉêÉÑçêÉI=íÜÉ=Åçãé~åó

ÉñéêÉëëÉë=éçäáÅó=çÑ=åçí=ÉãéäçóáåÖ=ÅÜáäÇ=ä~Äçê=áå=ÅçÇÉ=çÑ=ÅçåÇìÅí=~åÇ=áå=ÉãéäçóÉÉ=Ü~åÇÄççâK==fí=áë

Ñìääó=áãéäÉãÉåíÉÇ=áå=íÜÉ=ÅçìêëÉ=çÑ=áåíÉêîáÉïK

qu`=`çêéçê~íáçå=ìéÜçäÇ=íÜÉ=ÅçåÅÉéí=çÑ=Éèì~ä=çééçêíìåáíó=I=êÉÖ~êÇäÉëë=çÑ=ê~ÅÉI=ÅçäçêI=ÖÉåÇÉêI=ëÉñì~ä

çêáÉåí~íáçåI=êÉäáÖáçåI=ã~êáí~ä=ëí~íìëI=~ÖÉI=å~íáçå~äáíóI=Çáë~ÄäÉ=ëí~íìëI==ïÜÉíÜÉê=ëÉêîÉÇ=ãáäáí~êó=çê=~åó

éêçíÉÅíÉÇ=é~êíáÉë=çÑ=ëí~íÉë=çê=êÉÖáçåëK==qÜÉ=Åçãé~åó=áë=ÅçããáííÉÇ=íç=ÅêÉ~íÉ=~å=ÉãéäçóãÉåí=ÉåîáêçåJ

ãÉåí=çÑ=ïáíÜçìí=ÇáëÅêáãáå~íáçå=~åÇ=íç=~ÄáÇÉ=Äó=íÜÉ=ÖçîÉêåãÉåí=ä~Äçê=ä~ïë=~åÇ=êÉÖìä~íáçåëK

qÜáë=éçäáÅó=~äëç=~ééäáÉë=íç=íÜÉ=ÜáêáåÖI=ëí~ÑÑáåÖI=éêçãçíáçåI=ÇÉãçíáçåI=êçí~íáçåI=êÉãçî~äI=êÉÅêìáíáåÖI

Çáëãáëë~äI=ë~ä~êó=ê~íÉëI=çÑ=çíÜÉê=Ñçêãë=çÑ=~ääçï~åÅÉëI=éÉêëçååÉä=íê~áåáåÖI=~åÇ=~åó=çíÜÉê=íÉêãë=~åÇ

ÅçåÇáíáçåë=çÑ=ÉãéäçóãÉåíK

38


2010 Employee headcounts and ratio

cìåÅíáçå eÉ~ÇÅçìåíë

bñÉÅìíáîÉ NRP

båÖáåÉÉêë NVT

^Çãáåáëíê~íáçå NMP

p~äÉë PR

qÉÅÜåáÅá~å=~åÇ=çéÉê~íçêë SMN

qçí~ä NIMUV

Distribution of ages and comparison for 2008 ~ 2010

^ÖÉë OMNM OMMV OMMU

Y=PM QOS PVS PSO

PMúQM QPS PVN PRO

QNúRM NTQ NRS NQV

[=RM RP PR OS

Distribution of sex and comparison for 2008 ~ 2010

pÉñ OMNM OMMV OMMU

j~äÉ QPP PVU PTM

cÉã~äÉ SRS RUM RNV

39


Average services years for 2008~2010

dÉåÇÉê OMNM OMMV OMMU

j~äÉ RKR RKOS QKV

cÉã~äÉ QKQQ QKRO QKQQ

Distribution of education and comparison for 2008~2010


açÅíçê NO NM V

j~ëíÉê VV UR ST

_~ÅÜÉäçê RPS RMU QVU

ÜáÖÜ=ëÅÜççä=EïáíÜFíÜÉ=ÑçääçïáåÖ QQO PTR PNR

Executives Gender, distribution of education for 2010

dÉåÇÉê açÅíçê j~ëíÉê _~ÅÜÉäçê ~Å~ÇÉãó ÜáÖÜ=ëÅÜççä qçí~ä

j~äÉ R NT S R P PS

cÉã~äÉ M O M O N R

40


Place of work for 2010

mä~ÅÉ q~áï~å `Üáå~ g~é~å ^ãÉêáÅ~ fí~äó dÉêã~åó páåÖ~éçêÉ

eÉ~ÇÅçìåíë NMPO PO NM NO O N M

Country statistic for 2010

`çìåíêó q~áï~å mÜáäáééáåÉë `Üáå~ g~é~å ^ãÉêáÅ~ fí~äó dÉêã~åó páåÖ~éçêÉ

eÉ~ÇÅçìåíë VOP NQU N NM P O N N

4.2.2 Appointmentfå=çêÇÉê=íç=ÉÑÑÉÅíáîÉ=êÉÅêìáíáåÖI=êÉíÉåíáçå=~åÇ=íê~áåáåÖI=qu`=ÅçåíáåìÉë=íç=ëíêÉåÖíÜÉå=ÑçääçïáåÖ=êÉíÉåJ

íáçå=ãÉ~ëìêÉëI=Ñêçã=êÉä~íÉÇ=~ëéÉÅíë=çÑ=ã~å~ÖÉãÉåí=ëóëíÉãI=åÉï=ëí~ÑÑ=áåíÉêîáÉïI=~=ÅçãéäÉíÉ=ëóëíÉã

çÑ=ãìäíáéäÉ=íê~áåáåÖ=~åÇ=ÇÉîÉäçéãÉåíI=ë~ä~êó=~åÇ=êÉï~êÇ=ã~å~ÖÉãÉåí=ëóëíÉãI=ÖççÇ=ïçêâáåÖ=ÉåîáJ

êçåãÉåí=íç=áãéêçîÉ=íÜÉ=êÉíÉåíáçå=ÉÑÑÉÅíë=~åÇ=ÑìêíÜÉêãçêÉ=íç=áåÅêÉ~ëÉ=ÉãéäçóÉÉë�=âåçïäÉÇÖÉ=áå

ÄêÉ~ÇíÜ=~åÇ=ÇÉéíÜK==oÉäÉî~åí=áåÑçêã~íáçå=~Äçìí=íìêåçîÉê=ê~íÉ=áë=ëìãã~êáòÉÇ=~ë=ÑçääçïëW

Turnover rate by region for 2010

mä~ÅÉ=çÑ=ïçêâ q~áï~å `Üáå~ g~é~å ^ãÉêáÅ~ páåÖ~éçêÉ bìêçéÉ qçí~ä

eÉ~ÇÅçìåíë OVP N M M N M OVR

qìêåçîÉê=ê~íÉ OUKQB MKNB MB MB MKNB MB OUKSB

41


Turnover rate by age for 2010

aáêÉÅí=ÉãéäçóÉÉë fåÇáêÉÅí=ÉãéäçóÉÉë

Y=PM PMúQM QNúRM [=RM ^îÉê~ÖÉ Y=PM PMúQM QNúRM [=RM ^îÉê~ÖÉ

NPKNSB QKVTB MKVTB MKOVB QKURB PKRNB OKRPB MKPVB MKNMB NKSPB

Turnover rate by gender for 2010

aáêÉÅí=ÉãéäçóÉÉë fåÇáêÉÅí=ÉãéäçóÉÉë

j~äÉ cÉã~äÉ ^îÉê~ÖÉ j~äÉ cÉã~äÉ ^îÉê~ÖÉ

RKSRB NPKTQB VKTB PKVMB OKSPB PKOTB

kçíÉW=íÜÉ=Åçãé~åó=íìêåçîÉê=ê~íÉ=áë=Å~äÅìä~íÉÇ=~ë=ÑçääçïëW=kìãÄÉêë=çÑ=äÉ~îáåÖ=L

=========xEÄÉÖáååáåÖ=ÜÉ~ÇÅçìåíë=çÑ=ÉãéäçóÉÉë=H=ÉåÇáåÖ=ÜÉ~ÇÅçìåíë=çÑ=ÉãéäçóÉÉëF=LOz

4.2.3 Training and developmentqu`=éä~å=íç=éêÉé~êÉ=íê~áåáåÖ=ÅçìêëÉë=Äó=àçÄ=Öê~ÇÉ=L=àçÄ=äÉîÉä=ëóëíÉã=~åÇ=íÜÉ=éê~ÅíáÅ~ä=åÉÉÇë=íç

ëíêÉåÖíÜÉå=ÉãéäçóÉÉë�=éêçÑÉëëáçå~ä=âåçïäÉÇÖÉI=ëâáää=~åÇ=ÉñéÉêíáëÉ=íç=ÉåÜ~åÅÉ=ïçêâáåÖ=ÉÑÑáÅáÉåÅó

çÑ=ÉãéäçóÉÉëK==qê~áåáåÖ=ÅçìêëÉë=áåÅäìÇÉë=íê~áåáåÖ=Ñçê=åÉï=ÉãéäçóÉÉëI=éêçÑÉëëáçå~ä=íê~áåáåÖI=ÉñÉÅìJ

íáîÉ=ëâáää=íê~áåáåÖI=ÖÉåÉê~ä=íê~áåáåÖI=ëÉäÑJáåëéáêÉÇ=ÖêçïíÜI=éêçàÉÅí=íê~áåáåÖ=~åÇ=çå=äáåÉ=äÉ~êåáåÖ=éä~íÑçêãK

^ë=äçåÖ=~ë=ÉãéäçóÉÉë=~êÉ=ïáääáåÖ=íç=ÇçI=Ü~êîÉëí=~åÇ=ÖêçïíÜ=ïçìäÇ=ÄÉ=ÉñéÉÅíÉÇK==qu`=éêçîáÇÉë

ÉãéäçóÉÉë=ïáíÜ=~å=çéÉå=~åÇ=ÇáîÉêëÉ=äÉ~êåáåÖ=ÉåîáêçåãÉåíI=ÉÇìÅ~íáçå=~åÇ=íê~áåáåÖ=ÇÉí~áäë=~êÉ=ÇÉJ

ëÅêáÄÉÇ=~ë=ÄÉäçïW

Training for new employees

qÜêçìÖÜ=íÜÉ=åÉï=ëí~ÑÑ=ïçêâëÜçé=ÅçìêëÉë=EáåÅäìÇáåÖ=ÅçÇÉ=çÑ=ÅçåÇìÅíI=éêçîáëáçåë=çÑ=áåíÉêå~íáçå~ä

ëí~åÇ~êÇë=çÑ=ëçÅá~ä=êÉëéçåëáÄáäáíó=EpÛMMMFI=ÉãéäçóÉÉ=ÅçãéÉåë~íáçå=~åÇ=ÄÉåÉÑáíëI=ëÉñì~ä=Ü~ê~ëëJ

ãÉåí=éêÉîÉåíáçå=ãÉ~ëìêÉë=çÑ=Åçãéä~áåí=~åÇ=ÇáëÅáéäáåÉëF=~åÇ=áåíÉêå~ä=éêçÑÉëëáçå~ä=ÖìáÇÉ=íê~áåáåÖI

ÉãéäçóÉÉë=ÅçìäÇ=ìåÇÉêëí~åÇ=íÜÉáê=çïå=áåíÉêÉëíë=~êÉ=íêÉ~íÉÇ=Ñ~áêäó=~åÇ=êÉëéÉÅíÑìääóI=íÜÉó=ÅçìäÇ=ìåÇÉêJ

ëí~åÇ=íÜÉ=Åçãé~åó=èìáÅâäó=~åÇ=àçáå=áåíç=íÜÉ=çêÖ~åáò~íáçå=ÅìäíìêÉK==^í=íÜÉ=ë~ãÉ=íáãÉ=íÜÉó=ÅçìäÇ

ëÜçêíÉå=íÜÉáê=~Ç~éí~íáçå=éÉêáçÇ=íç=~ääçï=íÜÉã=íç=ÅçåíêáÄìíÉ=íç=íÜÉ=Åçãé~åó=Ñêçã=äÉ~êåáåÖK

Professional training

mêçÑÉëëáçå~ä=íê~áåáåÖë=~êÉ=éêçîáÇÉÇ=~ÅÅçêÇáåÖ=íç=åÉÅÉëë~êó=ÉñéÉêíáëÉ=çÑ=ÇáÑÑÉêÉåí=ìåáíë=~åÇ=ÅìëíçãÉê

êÉèìáêÉãÉåí=ëìÅÜ=~ë=êÉëÉ~êÅÜ=~åÇ=ÇÉîÉäçéãÉåíI=ã~åìÑ~ÅíìêáåÖI=ã~êâÉíáåÖI=èì~äáíó=~ëëìê~åÅÉI=Ñáå~åÅÉI

Üìã~å=êÉëçìêÅÉëI=éìêÅÜ~ëáåÖ=~åÇ=ÖÉåÉê~ä=~ÑÑ~áêë=íç=ãÉÉí=éêçÑÉëëáçå~ä=åÉÉÇëK

Executive skill training

qç=éêçîáÇÉ=çéÉê~íáçå=ÉñÉÅìíáîÉ=~åÇ=~Çãáåáëíê~íáçå=ÉñÉÅìíáîÉ=ïáíÜ=ÇáîÉêëáÑáÉÇ=íÜÉçêó=~åÇ=éê~ÅíáÅÉ

ÅçìêëÉë=íç=ëíêÉåÖíÜÉå=íÜÉáê=Å~é~Åáíó=çÑ=çéÉê~íáçå=~åÇ=~Çãáåáëíê~íáçå=Ñçê=ÑìíìêÉ=ÇÉîÉäçéãÉåíK

General training

qç=éêçîáÇÉ=ÉãéäçóÉÉë=ïáíÜ=ä~ïë=~åÇ=êÉÖìä~íáçåëI=Åçãé~åóJïáÇÉ=çê=ÖÉåÉê~ä=Åçããçå=ÅçìêëÉëI=Ñçê

Éñ~ãéäÉW=ëìÅÜ=~ë=èì~äáíó=~ï~êÉåÉëëI=çÅÅìé~íáçå~ä=ë~ÑÉíó=~åÇ=ïÉäÑ~êÉI=Ü~ò~êÇçìë=ëìÄëí~åÅÉë=L=ÖêÉÉå

éêçÇìÅí=ã~å~ÖÉãÉåí=ëóëíÉã=EepmjLdmjpFI=ÉíÅK

42


Self-inspired growth

cêçã=íáãÉ=íç=íáãÉ=íç=çêÖ~åáòÉ=ÜÉ~äíÜI=ëéáêáíì~ä=äÉÅíìêÉë=ëç=íÜ~í=ÅçääÉ~ÖìÉë=Ü~îÉ=~=Ñìää=ê~åÖÉ=çÑ

ë~íáëÑ~Åíáçå=~åÇ=ÖêçïíÜK

Project training

qê~áåáåÖ=ÉãéäçóÉÉë=áå=ëéÉÅá~ä=ëâáääëI=ëìÅÜ=~ë=ÖêÉÉå=ÄÉäí=~åÇ=Ää~Åâ=ÄÉäí=ëáñ=ëáÖã~=íê~áåáåÖI=éêçàÉÅí

ã~å~ÖÉãÉåí=ÅçìêëÉëK

få=çêÇÉê=íç=éêçîáÇÉ=íÜÉ=~ÄçîÉ=í~åÖáÄäÉ=ÅçìêëÉëI=qu`=Äìáäí=ìé=bJíê~áåáåÖ=éä~íÑçêã=íç=éêçîáÇÉ=ÅçäJ

äÉ~ÖìÉë=ïáíÜ=äÉ~êåáåÖ=êÉëçìêÅÉë=ïáíÜçìí=äáãáí~íáçå=çå=íáãÉ=~åÇ=éä~ÅÉK

43


få=OMNMI=íÜÉ=êÉÅçêÇë=Ñçê=íê~áåáåÖ=ïÉêÉ=íçí~ä=Åä~ëëÉë=çÑ=SVO=íçí~ä=Üçìêë=çÑ=PMITNOKNI=íçí~ä=é~êíáÅáé~åí

éÉçéäÉ=íáãÉë=çÑ=NOIPQS=~åÇ=íçí~ä=ëéÉåÇáåÖ=çÑ=kqA=OINQOISNV=K==qÜÉ=Åçãé~åó=ÜÉäÇ=ÅçìêëÉë=Ñçê=ÅçÇÉ

çÑ=ÅçåÇìÅí=~åÇ=pÛMMM=áå=OMNM=íç=ÉåÜ~åÅÉ=ÉãéäçóÉÉë�=çïå=áåíÉêÉëíI=ïÜáÅÜ=ëéÉåí=VQQKU=Üçìêë=~Äçìí

PKNB=íç=íçí~ä=íê~áåáåÖ=ÜçìêëK

Annual training statistics sheet for 2010

Comparison sheet of average training hours per person for 2008-2010


eÉ~ÇÅçìåíë NIMUV VUO UVQ

qçí~ä=íê~áåáåÖ=Üçìêë PMITNOKN NVINROKT NSISOMKS

qÜÉ=~îÉê~ÖÉ=íê~áåáåÖ=Üçìêë=éÉê=ÉãéäçóÉÉ OUKO NVKR NUKS

Average training hours by functions (including people who have left) for 2010

fíÉã aáêÉÅíçê aáêÉÅí=ÉãéäçóÉÉë fåÇáêÉÅí=ÉãéäçóÉÉë qçí~ä

eÉ~ÇÅçìåíë NOT TMN QMR NOPN

qçí~ä=íê~áåáåÖ=Üçìêë SVMTKN UQPNKP NRPTPKT PMTNOKN

qÜÉ=~îÉê~ÖÉ=íê~áåáåÖ=ÜçìêëRQKQ NO PUéÉê=ÉãéäçóÉÉ

44


4.2.4 Salaries and benefitsqu`=`çêéçê~íáçå=ÉãéäçóÉÉë�=ë~ä~êáÉë=~êÉ=åçí=~ÑÑÉÅíÉÇ=Äó=~ÖÉI=ÖÉåÇÉêI=éçäáíáÅ~ä=çêáÉåí~íáçåI=ïÜáÅÜ

~êÉ=ÇÉÑáåÉÇ=ÅäÉ~êäó=áå=íÜÉ=ÅçÇÉ=çÑ=ÅçåÇìÅíI=~åÇ=íÜÉêÉÑçêÉI=åç=ã~ííÉê=ïÜ~í=íÜÉ=ÅçåíÉåíë=çÑ=íÜÉêÉ

ÇìíáÉë=ÅçîÉêáåÖ=çéÉê~íçêI=ÉåÖáåÉÉêI=~Çãáåáëíê~íçê=~åÇ=ÉñÉÅìíáîÉëI=ïÜÉíÜÉê=ã~äÉ=çê=ÑÉã~äÉI=íÜÉ

íÉêãë=çÑ=íÜÉêÉ=ëí~êíáåÖ=ë~ä~êáÉë=~êÉ=êÉèìáêÉÇ=Äó=NWN=áå=~ÅÅçêÇ~åÅÉ=ïáíÜ=Åçãé~åó=êÉÖìä~íáçåë=~åÇ=Äó

ä~ï=~åÇ=êÉÖìä~íáçåëK==få=íÜÉ=ãÉ~åíáãÉI=ïÉ=ã~âÉ=~=ë~ä~êó=ëìêîÉó=áå=íÜÉ=áåÇìëíêó=Ñêçã=íáãÉ=íç=íáãÉ

~åÇ=~ÅÅçêÇáåÖ=íç=íÜÉ=çîÉê~ää=ÄìëáåÉëë=çéÉê~íáçå=çÑ=íÜÉ=Åçãé~åóI=~å=áåÇáîáÇì~ä=éÉêÑçêã~åÅÉ=~åÇ

ÖçîÉêåãÉåí=éçäáÅó=Ñçê=íÜÉ=Ä~ëÉë=çÑ=íÜÉ=ë~ä~êó=~ÇàìëíãÉåíK==^=íçí~ä=çÑ=íÜêÉÉ=íáãÉë=çÑ=~ååì~ä=éÉêÑçêJ

ã~åÅÉ=Éî~äì~íáçå=ï~ë=ã~ÇÉ=~åÇ=íç=~ÑÑáêãI=êÉï~êÇI=~åÇ=ãçíáî~íÉ=íÜÉáê=çìíëí~åÇáåÖ=éÉêÑçêã~åÅÉ

ïáíÜ=ãìäíáéäÉ=áåÅÉåíáîÉ=éêçÖê~ãëK==råÇÉê=íÜÉ=Ñ~áê=êÉãìåÉê~íáçå=~åÇ=éÉêÑçêã~åÅÉ=~ééê~áë~ä=ëóëíÉãI

ÉãéäçóÉÉë=~êÉ=ÉñéÉÅíÉÇ=íç=ã~ñáãáòÉ=íÜÉ=ïçêâ=éçíÉåíá~äK==få=~ÇÇáíáçåI=íç=éêçîáÇÉ=ÇáÑÑÉêÉåí=âáåÇë=çÑ

ÄçåìëÉë=~åÇ=ÇáîáÇÉåÇë=íç=êÉï~êÇ=çìíëí~åÇáåÖ=éÉêÑçêã~åÅÉ=çÑ=ÉãéäçóÉÉëK==få=çêÇÉê=íç=É~ëÉ=ïçêâ=çÑ

ÉãéäçóÉÉëI=ÄÉëáÇÉë=áåëìê~åÅÉ=ÄÉåÉÑáíë=~åÇ=éÉåëáçå=éêçîáëáçå=êÉèìáêÉÇ=Äó=ä~ïI=~äëç=éêçîáÇÉ=Öêçìé

áåëìê~åÅÉI=íê~îÉä=ë~ÑÉ=áåëìê~åÅÉI=ÜÉ~äíÜ=ÅÜÉÅâI=~åÇ=î~êáçìë=ÜÉ~äíÜ=éêçãçíáçå=~ÅíáîáíáÉë=íç=ÉåëìêÉ

íÜ~í=ÉãéäçóÉÉë=�ë~ÑÉíó=Ñçê=ïçêâ=~åÇ=äáÑÉK=pÉÉ=ÄÉäçï=ëÜÉÉí=Ñçê=êÉäÉî~åí=ïÉäÑ~êÉ=ãÉ~ëìêÉëK

fåëìê~åÅÉ=~åÇ i~ÄçêI=ÜÉ~äíÜI=Öêçìé=áåëìê~åÅÉI=éÉåëáçå=êÉëÉêîÉ=ÑìåÇI=éÉåëáçå

éÉåëáçåë

mêçÑáí=ëÜ~êáåÖ bãéäçóÉÉ=éêçÑáí=ëÜ~êáåÖI=ëíçÅâ=ÇáîáÇÉåÇëI=ëíçÅâ=çéíáçåëI

ÅçåîÉêíáÄäÉ=Åçêéçê~íÉ=ÄçåÇëI=íêÉ~ëìêó=ëíçÅâ=ëóëíÉãë

`~ëÜ=ÖáÑíë `~ëÜ=ÖáÑíë=Ñçê=íÜêÉÉ=ã~àçê=ÜçäáÇ~óëI=ÄáêíÜÇ~óëI=ïÉÇÇáåÖëI=ÄáêíÜëI

Üçëéáí~äáò~íáçå=~åÇ=ïÜáíÉ=Å~êÇ=Åçåëçä~íáçå=ÖáÑíë=EÅ~ëÜ=çê=Ñäçê~ä=Ä~ëâÉíF

jÉÇáÅ~ä NK=dêçìé=áåëìê~åÅÉ=~åÇ=äáÑÉ=áåëìê~åÅÉW=j~àçê=ÇáëÉ~ëÉ=áåëìê~åÅÉI

áåëìê~åÅÉ ====~ÅÅáÇÉåí=áåàìêó=áåëìê~åÅÉI=ÉãÉêÖÉåÅó=ãÉÇáÅ~ä=íêÉ~íãÉåíI=Öêçìé

====Üçëéáí~äáò~íáçå=íêÉ~íãÉåí=~åÇ=çÅÅìé~íáçå~ä=áåàìêó=áåëìê~åÅÉK

OK=oÉÖìä~ê=ÜÉ~äíÜ=Éñ~ãëW=mÜóëáÅ~ä=Éñ~ãI=ÅçãéäÉíÉ=ÄäççÇ=Åçìåí=E`_`FI

===îáëáçå=Éñ~ãI=ÜÉ~êáåÖ=Éñ~ãI=äáîÉê=ÑìåÅíáçå=Éñ~ãI=ÄäççÇ=Ñ~í=Éñ~ãI

===ìêáåÉ=Éñ~ãáå~íáçåI=ÅÜÉëí=uJê~óëI=ëÉ~ëçå~ä=Ñäì=î~ÅÅáåÉ=áåçÅìä~íáçå=ëìÄëáÇóK

PK=eÉ~äíÜó=Éñ~ãáå~íáçå=çÑ=ÇáêÉÅíçêë

^ÅíáîáíáÉë açãÉëíáÅ=~åÇ=áåíÉêå~íáçå~ä=íê~îÉä=~ÅíáîáíáÉëI=ÄáêíÜÇ~ó=é~êíáÉëI=ÉãéäçóÉÉ

~íÜäÉíáÅ=ãÉÉíëI=óÉ~êJÉåÇ=Ä~åèìÉí=~åÇ=ÉãéäçóÉÉ=Çê~ïáåÖI=Ä~ää=ëéçêí=ÅçãéÉíáíáçåëI

é~áåíáåÖ=ÅçåíÉëíëI=éÜçíçÖê~éÜó=ÅçåíÉëíëI=Åçåíê~ÅíÉÇ=ãÉêÅÜ~åí=ÇáëÅçìåíëI

Äççâ=êÉ~ÇáåÖ=ÅäìÄ=~åÇ=~=î~êáÉíó=çÑ=ÉãéäçóÉÉ=ëçÅá~ä=ÅäìÄ=~ÅíáîáíáÉëI=ãçîáÉë=ëÉÉáåÖI

êÉä~ñ~íáçå=Åä~ëëÉëI=ëãçâÉ=ÅÉëë~íáçå=Åä~ëëÉëI=ïÉáÖÜí=äçëë=ÅçìêëÉë

bãÉêÖÉåÅó=êÉäáÉÑ dê~åíë=~ääçÅ~íÉÇ=Ä~ëÉÇ=çå=êÉ~äJäáÑÉ=ÅçåÇáíáçåë=ÉñéÉêáÉåÅÉÇ=Äó=ÉãéäçóÉÉë

oÉ~ÇáåÖ=êÉëçìêÅÉë oÉÖìä~êäó=éìêÅÜ~ëÉ=åçí~ÄäÉ=ÄççâëI=ã~Ö~òáåÉëI=åÉïëé~éÉêë=~åÇ=sàLasa

ãìäíáãÉÇá~=Ñçê=íÜÉ=êÉ~ÇáåÖ=ÉåàçóãÉåí=çÑ=Åçãé~åó=éÉêëçååÉäK

45


líÜÉê=ïÉäÑ~êÉ pçäáÇ=éêçãçíáçå=ÅÜ~ååÉäëI=çîÉêëÉ~ë=~ëëáÖåãÉåí=ÇÉîÉäçéãÉåí=çééçêíìåáíáÉë

Ñçê=çìíëí~åÇáåÖ=ÉãéäçóÉÉëI=éÉêÑçêã~åÅÉ=ÄçåìëÉë=áëëìÉÇ=Ä~ëÉÇ=çå=çéÉê~íáçå=ëí~íìëI

=êÉÅçÖåáíáçå=çÑ=îÉíÉê~å=~åÇ=ÉñÅÉéíáçå~ä=éÉêëçååÉäI=íçé=íÉå=çìíëí~åÇáåÖ

éêçàÉÅí=ÅçããÉåÇ~íáçå=~åÇ=áåÅÉåíáîÉë=Ñçê=ÉãéäçóÉÉ=éêçàÉÅí=éêçéçë~äëK

c~ÅáäáíáÉë bãéäçóÉÉ=Å~ÑÉíÉêá~ëI=ÉãéäçóÉÉ=ÇçêãáíçêáÉëI=Å~ê=~åÇ=ãçíçêÅóÅäÉ=é~êâáåÖ=ëé~ÅÉëI

Äáääá~êÇë=êççãI=Ä~ëâÉíÄ~ää=ÅçìêíI=Ä~Çãáåíçå=ÅçìêíI=ÑáíåÉëë=êççãI=åìêëáåÖ=êççãI

ãÉÇáÅ~ä=ëÉêîáÅÉ=êççãI=ÉãéäçóÉÉ=ïÉäÑ~êÉ=~åÇ=äçìåÖÉ=Ä~êI=hqs

4.2.5 Employee relationsqÜÉ=í~äÉåí=çÑ=ÉãéäçóÉÉë=áë=~äï~óë=íÜÉ=ãçëí=áãéçêí~åí=âÉó=íç=ÉåíÉêéêáëÉ=ëìÅÅÉëë=~åÇ=ëìëí~áå~ÄäÉ

ÇÉîÉäçéãÉåíK==qÜÉ=Åçãé~åó=~äï~óë=éêçîáÇÉë=ÅçääÉ~ÖìÉë=ïáíÜ=ÖççÇ=ïçêâ=ÅçåÇáíáçåë=~åÇ=ïçêâ

ÉåîáêçåãÉåíI=~ë=~=í~êÖÉíI=íç=ÉñéÉÅí=ÉãéäçóÉÉë=íç=Çç=íÜÉáê=ÄÉëí=íç=ÇÉîÉäçé=íÜÉãëÉäîÉë=ìåÇÉê=íÜÉ

Ä~ä~åÅÉ=çÑ=ïçêâ=~åÇ=äáÑÉ=èì~äáíóI=~åÇ=íç=ÄÉÅçãÉ=áãéçêí~åí=é~êíåÉêë=áå=äçåÖJíÉêã=ÇÉîÉäçéãÉåí=çÑ=íÜÉ

Åçãé~åóK==tÜÉå=íÜÉ=Åçãé~åó=Å~êêáÉë=çå=çéÉê~íáçå=çÑ=çÅÅìé~íáçå~ä=ë~ÑÉíó=~åÇ=ïÉ~äíÜ=~åÇ=~ìÇáíáåÖI

êáëâ=~ëëÉëëãÉåíë=íçÖÉíÜÉê=ïáíÜ=åÉÅÉëë~êó=êáëâ=Ñ~Åíçêë=~êÉ=ã~ÇÉ=~ë=éÉê=ÑáñÉÇ=ïçêâëÜÉÉíK==qÜÉêÉÑçêÉI=áí

Å~å=áÇÉåíáÑó=ÉÑÑÉÅíáîÉäó=Ñçê=íÜçëÉ=ÜáÖÜ=êáëâ=çéÉê~íáçå=áíÉãëI=~åÇ=íÜÉå=íç=éêçÅÉÉÇ=íÜÉ=êáëâ=éêÉîÉåíáçå

~åÇ=Åçåíêçä=ãÉ~ëìêÉë=íç=ÉåëìêÉ=íÜ~í=êÉä~íÉÇ=çéÉê~íçêë=Å~å=ÉÑÑÉÅíáîÉäó=êÉÇìÅÉ=~ÄçîÉ=êáëâ=çÑ=íÜÉáê

çéÉê~íáçåK

Open communication / complaint channel

qu`=`çêéçê~íáçå=êÉëéÉÅí=ÉãéäçóÉÉë=íÜÉ=ÑêÉÉÇçã=~åÇ=êáÖÜíë=çÑ=~ëëÉãÄäó=~åÇ=~ëëçÅá~íáçåI=~åÇ=áë

ÅçããáííÉÇ=íç=éêçîáÇÉ=ëãççíÜ=ÅÜ~ååÉäë=çÑ=ÅçããìåáÅ~íáçåë=íç=ÉñéÉÅí=íç=áåíÉÖê~íÉ=~ää=êÉëçìêÅÉë=ïáíÜ

ïçêâáåÖ=íçÖÉíÜÉê=íçï~êÇë=íç=~=Åçããçå=Öç~äI=~åÇ=íç=áãéêçîÉ=áåíÉêå~ä=Ççãáå~åí=ÇÉÑÉÅíáîÉë=çê=êÉÅÉëJ

ëáîÉ=ÇÉÑÉÅíáîÉëK=^ÅÅçêÇáåÖäóI=íÜÉ=Åçãé~åó=Ü~ë=~=ëÉí=çÑ=ÉãéäçóÉÉ=Ü~åÇÄççâ=EéäÉ~ëÉ=êÉÑÉê=íç=íÜÉ

ÉãéäçóÉÉ=Ü~åÇÄççâ=~êíáÅäÉ=Q=çÑ=ÅÜ~éíÉê=RFI=ÅçÇÉ=çÑ=ÅçåÇìÅíI=~åÇ=ä~Äçê=êáÖÜíë=~åÇ=ÉíÜáÅ~ä=éçäáÅóI

ïÜáÅÜ=~êÉ=Ñìääó=ÇáëÅäçëÉÇ=çå=íÜÉ=ïÉÄëáíÉë=çÑ=íÜÉ=Åçãé~åóK=EéäÉ~ëÉ=êÉÑÉê=íç=|evmboifkh=?ÜííéWLL

ïïïKíñÅÅçêéKÅçãLíïLÜ|ÅëêLMOKÜíãä?||ÜííéWLLïïïKíñÅÅçêéKÅçãLíïLÜ|ÅëêLMOKÜíãä| �

|evmboifkh=?ÜííéWLLïïïKíñÅÅçêéKÅçãLïÉÇLMO|íïKÜíãä?||ÜííéWLLïïïKíñÅÅçêéKÅçãLïÉÇLMO|íïK

Üíãä|FK==jÉ~åïÜáäÉI=íç=ÉåëìêÉ=íÜÉ=äÉÖ~ä=êáÖÜíë=çÑ=íÜÉ=ÉãéäçóÉÉëI=êÉäÉî~åí=ä~ïë=~åÇ=êÉÖìä~íáçå=~êÉ

Ñìääó=ÇáëÅäçëÉÇ=çå=íÜÉ=ïÉÄëáíÉI=íÜÉêÉÑçêÉI=íÜÉ=Åçãé~åó=êÉëéÉÅíë=~ää=äÉÖ~ä=êáÖÜíë=çÑ=ÉãéäçóÉÉë=ëç=~ë

åÉîÉê=íç=ëíçé=çê=ÜáåÇÉê=íÜÉ=ÑêÉÉÇçã=çÑ=~ëëçÅá~íáçåK

_ÉëáÇÉë=êçìíáåÉë=çå=~ååì~ä=ÉãéäçóÉÉ=ë~íáëÑ~Åíáçå=ëìêîÉóI=íÜÉ=Åçãé~åó=~äëç=ëÉí=ìé=ÉãéäçóÉÉë=ëìÖJ

ÖÉëíáçå=ÄçñI=ÉñÉÅìíÉ=ÇáêÉÅí=äáåÉ=~åÇ=ëÉí=ìé=áåÇÉéÉåÇÉåí=ÇáêÉÅíçêë=~åÇ=ëìéÉêîáëçêë=ã~áä=ÄçñÉë=çå=íÜÉ

ïÉÄëáíÉI=íç=éêçîáÇÉ=î~äì~ÄäÉ=çéáåáçåë=íç=ÅçääÉ~ÖìÉë=çê=ÉñíÉêå~ä=é~êíåÉêë=çê=íç=éêçÅÉÉÇ=åÉÅÉëë~êó

Åçãéä~áåíë=~åÇ=êÉéçêíëI=~ë=çÑ=OMNM=íÜÉêÉ=ï~ë=åç=Å~ëÉ=çÑ=Åçãéä~áåíë=çå=ÇáëÅêáãáå~íáçå=çÑ=ÖÉåÇÉê=~åÇ

ê~ÅÉëK

46


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ÑçêìãI=ÑçêÉáÖå=ëí~ÑÑ=ÑçêìãI=~åÇ=êçìíáåÉ=ãÉÉíáåÖë=çÑ=ÇÉé~êíãÉåíë=çê=áåíÉêJÇÉé~êíãÉåíëI=íÜÉ=ÇáêÉÅíáçå

çÑ=íÜÉ=Åçãé~åó=~åÇ=îáÉïë=çÑ=ÉãéäçóÉÉë=Å~å=ÄÉ=Ñìääó=ÉñÅÜ~åÖÉÇI=ïÜáÅÜ=ïáää=ÄÉ=~=Ä~ëáë=çÑ=áãéêçîáåÖ

~åÇ=éêçîáÇáåÖ=ÄÉííÉê=ïçêâáåÖ=ÉåîáêçåãÉåí=~åÇ=ÅçåÇáíáçåëK

få=Å~ëÉ=çÑ=ëéÉÅáÑáÅ=áåÅáÇÉåíë=~åÇ=íÜÉ=åÉÉÇ=çÑ=ÅÜ~åÖáåÖ=ÅìêêÉåí=ÉãéäçóÉÉ=êÉä~íáçåëÜáéI=ïÉ=Ñçääçï=íÜÉ

äÉÖ~ä=éêçÅÉÇìêÉë=~í=ÜçãÉ=çê=~í=çíÜÉê=ÅçìåíêáÉë=EÇçãÉëíáÅ=áëëìÉ=~ÅÅçêÇáåÖ=íç=ä~Äçê=ä~ïë=~åÇ=áíë=áãéäÉJ

ãÉåí~íáçå=ÇÉí~áäëF=íç=í~âÉ=áí=Ñçê=ÅççêÇáå~íáçå=~åÇ=íêÉ~íãÉåíK==tÉ=ÖáîÉ=ÉãéäçóÉÉë=~=ÅÉêí~áå=éÉêáçÇ=çÑ

åçíáÅÉ=ëç=íÜ~í=íÜÉ=Åçãé~åó=çéÉê~íáçåë=~êÉ=áå=äáåÉ=ïáíÜ=åçíáÑáÅ~íáçå=éêçÅÉëëK

Work and life

qu`=ëÉí=ìé=ÉãéäçóÉÉ=ïÉäÑ~êÉ=ÅçããáííÉÉ=íç=éêçãçíÉ=ïÉäÑ~êÉë=Ñçê=ÉãéäçóÉÉëI=íÜÉ=Åçãé~åó=ëìééçêíë

ÉãéäçóÉÉë=ïÜç=Å~å=çêÖ~åáòÉ=î~êáçìë=äÉáëìêÉ=ëçÅáÉíáÉë=~åÇ=ÖáîÉ=íÜÉã=ÑìåÇ=ëìÄëáÇá~êóK=qÜÉëÉ=ïáää

~ääçï=ÉãéäçóÉÉë=ÄÉ=ïáääáåÖ=íç=~ÅÅÉéí=íÜÉ=ÅÜ~ääÉåÖÉ=çÑ=ïçêâáåÖ=~åÇ=áå=íÜÉ=ë~ãÉ=íáãÉ=íç=êÉ~ÅÜ=íç=íÜÉ

ëí~íìë=çÑ=éÜóëáÅ~ä=~åÇ=ãÉåí~ä=Ä~ä~åÅÉëK

47


Community activities

^í=éêÉëÉåí=íÜÉ=Éëí~ÄäáëÜãÉåíë=çÑ=~ëëçÅá~íáçåë=~ë=í~ÄäÉ=íÉååáë=ÅäìÄI=Ä~Çãáåíçå=ÅäìÄI=ÖçäÑ=ÅäìÄI=ÄáÅóÅäÉ

ÅäìÄI=Ä~ëâÉíÄ~ää=ÅäìÄI=ëçÑíÄ~ää=ÅäìÄI=~åÇ=ÉíÅKK

48


Leisure and convenience facilities

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äáÄê~êó=äÉííáåÖ=ëóëíÉãI=~ìÇáçJ=îáëì~ä=Åä~ëëêççãëI=Ä~ëâÉíÄ~ää=ÅçìêíI=í~ÄäÉ=íÉååáë=L=Ä~Çãáåíçå=Ñ~ÅáäáíáÉëI

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Ä~êI=Å~åíÉÉå=~åÇ=ãÉÇáÅ~ä=êççãK

4.2.6 Health and careqÜÉ=ÜÉ~äíÜ=çÑ=ÉãéäçóÉÉë=áë=íÜÉ=ãçëí=î~äì~ÄäÉ=êÉëçìêÅÉ=Ñçê=qu`K=qu`=Ü~ë=ÄÉÉå=ÅçããáííÉÇ=Ñçê=óÉ~êë

ÅêÉ~íáåÖ=ÜÉ~äíÜó=ïçêâéä~ÅÉ=íç=éêçãçíÉ=ÑêÉÉJëãçâáåÖ=ÉåîáêçåãÉåí=~åÇ=î~êáçìë=ëÉãáå~êë=çÑ=ÜÉ~äíÜ

éêçãçíáçå=~åÇ=ÜÉ~íÜ=ÉÇìÅ~íáçåI=ëç=íÜ~í=ÉãéäçóÉÉë=é~ó=~ííÉåíáçå=íç=íÜÉáê=çïå=éÜóëáÅ~ä=~åÇ=ãÉåí~ä

ÜÉ~äíÜ=~ÑíÉê=Äìëó=ïçêâK=få=OMNMI=íÜÉ=Åçãé~åó=àçáåÉÇ=íç=íÜÉ=~ÅíáîáíáÉë=çÑ=�ëÉäÑJÅÉêíáÑáÉÇ=ÜÉ~äíÜó

ïçêâéä~ÅÉ�=Äó=íÜÉ=_ìêÉ~ì=çÑ=ÜÉ~äíÜI=aÉé~êíãÉåí=çÑ=ÜÉ~äíÜ=~åÇ=i~Äçê=ÅçããáííÉÉ=çÑ=bñÉÅìíáîÉ=vì~åI

áí=ï~ë=êÉï~êÇë=~ë=�ëÉäÑJÅÉêíáÑáÉÇ=ÜÉ~äíÜó=ïçêâéä~ÅÉ=�=ÜÉ~äíÜ=éêçãçíáçå=äçÖç�=~ÑíÉê=íÜÉ=êÉîáÉï=Äó

máåÖ=`ÜÉåÖ=ÜÉ~äíÜ=ëí~íáçå=çÑ=q~ç=óì~å=ÅçìåíóK

oÉÅêÉ~íáçå=~êÉ~====================================`~ÑÉíÉêá~=======================================aáååáåÖ=êççã

_~ëâÉíÄ~ää==L=_~Çãáåíçå=====================dóã==============================================açêãáíçêó

jÉÇáÅ~ä=êççã===================================================^ìÇáçJsáëì~ä=Åä~ëëêççã

49


tÉ=ëÉí=ìé=ãÉÇáÅ~ä=êççã=áå=íÜÉ=éä~åí=íç=éêçîáÇÉ=éêçÅÉëëáçå~ä=ãÉÇáÅ~ä=~ÇîáëÉ=~åÇ=ëÉêîáÅÉë=Ñêçã=áå

éä~åí=ÇçÅíçêë=~åÇ=éêçÑÉëëáçå~ä=åìêëÉëI=~åÇ=íç=çÑÑÉê=~=î~êáÉíó=çÑ=ÜÉ~äíÜ=áåÑçêã~íáçå=EáåÅäìÇáåÖ=ÇáëÉ~ëÉ

éêÉîÉåíáçåF=L=ëÉãáå~êë=íç=ÑìäÑáää=íÜÉ=ÜÉ~ä=åÉÉÇë=çÑ=ÉãéäçóÉÉë=~åÇ=íÜÉáê=Ñ~ãáäáÉëK==cçê=íÜÉ=ÜÉ~äíÜ=çÑ

ÉãéäçóÉÉë=áå=OMNMI=íÜÉ=Åçãé~åó=ÜÉäÇ=~=ëÉêáÉë=í~äâ=~åÇ=~ÅíáîáíáÉë=çå=ïÉáÖÜí=ã~å~ÖÉãÉåíI=ÑáíåÉëë=íÉëíI

~ÉêçÄáÅëI=ÄçñáåÖ=~ÉêçÄáÅëI=~ï~ó=Ñêçã=íÜÉ=ãÉí~ÄçäáÅ=ëóåÇêçãÉI=~åÇ=ÉíÅK==få=~ÇÇáíáçåI=ÉãéäçóÉÉ

Å~åíÉÉå=Ü~ë=~äëç=áåíêçÇìÅÉÇ=äçïJÑ~í=ÜÉ~äíÜó=ãÉ~äë=íç=äÉí=ÉãéäçóÉÉë=ÄÉ=~ÄäÉ=íç=É~í=ãçêÉ=ÇÉäáÅáçìë=~åÇ

ÜÉ~äíÜóK==qÜÉ=ÑçääçïáåÖ=áë=áåÑçêã~íáçå=~Äçìí=íÜÉ=î~êáçìë=ÜÉ~äíÜ=éêçãçíáçå=~ÅíáîáíáÉëK

50


Health information

51


cçê=ÖççÇ=ÜÉ~äíÜ=çÑ=ÉãéäçóÉÉëI=íÜÉ=Åçãé~åó=éêçîáÇÉë=ÜÉ~äíÜ=ÅÜÉÅâë=Ñêçã=íáãÉ=íç=íáãÉI=ëìÅÜ=~ë

ÖÉåÉê~ä=éÜóëáÅ~ä=ÅÜÉÅâI=ëéÉÅáÑáÅ=éÜóëáÅ~ä=ÅÜÉÅâI=ÉñÉÅìíáîÉ=ÜÉ~äíÜ=ÅÜÉÅâK=tÉ=íê~ÅÉI=ã~åÖÉI=Å~êÉI

ÖìáÇÉ=ÉãéäçóÉÉë=ïÜç=Öçí=~å=~Äåçêã~ä=êÉëìäí=çÑ=ÅÜÉÅâë=íç=äÉí=ÉãéäçóÉÉë=ÄÉ=~ÄäÉ=íç=Åçåíêçä=íÜÉáê=çïå

ëí~íìë=çÑ=ÜÉ~äíÜK

kÉï=áåÑäìÉåò~=eNkN=çÅÅìêêÉÇ=áå=OMMVI=íÜÉ=Åçãé~åó=ä~ìåÅÜÉÇ=éêÉÅ~ìíáçå~êó=ãÉ~ëìêÉë=~Ö~áåëí=eNkNK

qÜÉ=Öê~ÇáåÖ=ÉãÉêÖÉåÅó=êÉëéçåëÉ=ãÉ~ëìêÉë=~êÉ=~ë=ÑçääçïëW

The first level measurement of response and treatment in a plant:

G mêçé~Ö~åÇ~=Ñêçã=íÜÉ=ãÉÇáÅ~ä=êççã=Ñçê=ÜÉ~äíÜ=ÉÇìÅ~íáçåW=áåíÉêå~ä=ÄìääÉíáå=ÉéáÇÉãáÅë=EáåÑÉÅíáçìë

ÇáëÉ~ëÉëF=êÉä~íÉÇ=áåÑçêã~íáçåK

G qÜÉ=ãÉÇáÅ~ä=êççã=ÅçåíáåìÉë=ãçåáíçêáåÖ=ÉéáÇÉãáÅë=~åÇ=êÉéçêí=éÉêáçÇáÅ~ääó=EïÉÉâäóF=íç=ÇáêÉÅíçê

çÑ=íÜÉ=ÅÉåíÉêëK

G `~êêó=çå=êçìíáåÉ=ÉåîáêçåãÉåí~ä=ÇáëáåÑÉÅíáçå=çéÉê~íáçå=EÄó=ÖÉåÉê~ä=~ÑÑ~áêëF=~åÇ=íç=ÉåÜ~åÅÉ=ÉãJ

éäçóÉÉë=Ü~Äáí=çÑ=ÜóÖáÉåÉ=~åÇ=íç=ï~ëÜ=íÜÉáê=Ü~åÇëK

The second level measurement of response and treatment in a plant:

G qç=Åçåíêçä=ÉãéäçóÉÉë=áå=íÜÉ=éä~åí=íç=ëÉÉ=áÑ=ÇáëÉ~ëÉ=çÅÅìêêÉÇI=EÇáëÉ~ëÉë=~êÉ=êÉèìáêÉÇ=íç=ÄÉ=êÉJ

éçêíÉÇ=íç=íÜÉ=ãÉÇáÅ~ä=êççã=~åÇ=~=ÜÉ~Ç=çÑ=ìåáíF=E=íÜÉ=ãÉÇáÅ~ä=êççã=áåîçäîÉÇ=áå=Ü~åÇäáåÖ=~åÇ

íê~ÅÉ=Eé~íáÉåí=ëÉäÑ�áëçä~íáçåI=êÉäÉî~åí=éêÉîÉåíáçå=ãÉ~ëìêÉë=ïÉêÉ=ã~ÇÉ=Ñçê=éÉçéäÉ=ïÜç=ïçêâÉÇ

~í=íÜÉ=ë~ãÉ=éä~ÅÉ=~åÇ=~êÉ=ÅäçëÉ=Åçåí~Åí=ëìÅÜ=~ë=ïÉ~êáåÖ=ã~ëâëF

G fããìåáò~íáçåJêÉä~íÉÇ=ëìééäáÉë=L=áåîÉåíçêó=~åÇ=Åçåíêçä=çîÉê=ë~ÑÉ=èì~åíáíó=ê~åÖÉK

G dê~ëé=çîÉê=íÜÉ=Çóå~ãáÅ=Ç~í~=çÑ=ëí~ÑÑ=ïÜÉå=íÜÉó=ÉåíÉê=~åÇ=äÉ~îÉ=íÜÉ=Åçìåíêó=~ë=ïÉää=~ë=ãçåáíçêJ

áåÖ=íÜÉã=ïÜÉå=íÜÉó=Å~ãÉ=Ä~Åâ=íç=q~áï~åK=EëÉäÑJáåÑçêãÉÇ=Äó=íÜÉ=ÅçääÉ~ÖìÉë=íç=íÜÉ=ÅäáåáÅF

G qç=ëìééäó=ã~ëâë=íç=ÉãéäçóÉÉë=ïÜç=ïÉêÉ=íê~îÉäáåÖ=EÜÉäéÉÇ=Äó=íÜÉ=ãÉÇáÅ~ä=êççã=çê=ÖÉåÉê~ä

~ÑÑ~áêëF

G oÉäÉî~åí=ãÉ~ëìêÉë=ïÉêÉ=áãéäÉãÉåíÉÇ=áå=~ÅÅçêÇ~åÅÉ=ïáíÜ=íÜÉ=~ååçìåÅÉãÉåí=çÑ=íÜÉ=ÖçîÉêåãÉåí

Ñçê=ÉãéäçóÉÉë=ïÜç=êÉíìêåÉÇ=Ñêçã=~ÑÑÉÅíÉÇ=~êÉ~ë=EíÜÉ=ãÉÇáÅ~ä=êççã=íç=ÖáîÉ=ÑäÉñáÄäÉ=éêçéçë~ä=áÑ

åç=~ååçìåÅÉãÉåíF

The third level measurement of response and treatment in a plant

G dÉåÉê~ä=~ÑÑ~áêë=~ëëáëíÉÇ=áå=éä~å=çÑ=ëé~ÅÉ=áëçä~íáçå=~í=Ççêãáíçêó=Ñçê=ÜçëíÉä=ÉãéäçóÉÉë=áÑ=íÜÉó=ïÉêÉ

~ÑÑÉÅíÉÇK

G sÉåÇçêë=L=dìÉëíë=ÑáääÉÇ=çìí=éêÉÅ~ìíáçå=ëìêîÉó=îçäìåí~êáäó=~í=íÜÉ=Öì~êÇ=êççã=ÄÉÑçêÉ=ÉåíÉêáåÖ=áåíç

íÜÉ=Ñ~ÅíçêóK

G e~åÇëÉíë=~í=Öì~êÇ=êççã=~åÇ=~í=äçÄÄó=ïÉêÉ=ÇáëáåÑÉÅíÉÇ=ïáíÜ=~äÅçÜçä=ÉîÉêó=SJU=Üçìêë=íç=éêçíÉÅí

ÜÉ~äíÜ=çÑ=îáëáíçêë=Ñêçã=Åêçëë=áåÑÉÅíáçåK

52


The fourth level measurement of response and treatment in a plant

G dì~êÇ=êççã=~ëëáëíÉÇ=éÉçéäÉ=ÄÉÑçêÉ=ÉåíÉêáåÖ=íÜÉ=Ñ~Åíçêó=íç=Å~êêó=çå=áãéäÉãÉåí~íáçå=çÑ=éêÉîÉåJ

íáçå=~ÅíáçåëI=ëìÅÜ=~ë=ÇáëáåÑÉÅíáçåI=ÄçÇó=íÉãéÉê~íìêÉ=íÉëíK

G bîÉêó=ÇÉé~êíãÉåí=ÜÉ~Çë=Çê~ÑíÉÇ=éä~åë=Ñçê=Åêáëáë=ã~å~ÖÉãÉåí=çÑ=ïçêâÑçêÅÉK

G fÑ=íÜÉêÉ=ïÉêÉ=Å~ëÉë=áå=íÜÉ=êÉÖáçå=Eáå=q~çóì~å=L=eëáåÅÜì=L=já~çäáFI=ïÉ~êáåÖ=ã~ëâ=éä~å=ïçìäÇ=ÄÉ

ã~ÇÉ=~ÅÅçêÇáåÖ=íç=~Åíì~ä=ëáíì~íáçåëK

G e~åÇ=ë~åáíáòÉêë=ïÉêÉ=ìëÉÇ=~í=Éåíê~åÅÉ=~åÇ=Éñáí=Ö~íÉë=EÇáëáåÑÉÅíáçå=Ñçê=éêçÇìÅíáçå=äáåÉ=çéÉê~íçêë

ïÉêÉ=ã~ÇÉ=ÄÉÑçêÉ=ÉåíÉêáåÖ=íç=íÜÉ=éêçÇìÅíáçå=äáåÉ=~ÑíÉê=ÅÜ~åÖáåÖ=ÅäçíÜÉëFK

The fifth level measurement of response and treatment in a plant

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53


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54


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Members and job description of the labor safety and wealth committee

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55


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Occupational accident statistics

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çÑ=íê~ÑÑáÅ=~ÅÅáÇÉåíI=qu`=ëí~ÑÑ=Ü~ë=ÅçåíáåìÉÇ=íç=ëíêÉåÖíÜÉå=íÜÉ=~ÇîçÅ~Åó=çÑ=íê~ÑÑáÅ=ë~ÑÉíó=ÄçíÜ=çå=íÜÉ

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56


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57


4.3 Society

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G båÅçìê~ÖÉ=çìê=ÉãéäçóÉÉë=íç=êÉéçêí=çå=~åóíÜáåÖ=íÜ~í=ïçìäÇ=ÉåÇ~åÖÉê=éÜóëáÅ~ä=ÜÉ~äíÜ=~åÇ=éÉêJ

ëçå~ä=ëÉÅìêáíó=áå=çìê=ëí~ÑÑ=íÜêçìÖÜ=~=ÅçåÑáÇÉåíá~ä=åçåJéìÄäáÅ=êÉéçêíK

4.3.2 Corporate social responsibilitiesqu`=áë=ÅçããáííÉÇ=íç=ÉåÜ~åÅáåÖ=íÜÉ=ïÉääJÄÉáåÖ=çÑ=çìê=äçÅ~ä=ÅçããìåáíáÉë=Äó=éêçîáÇáåÖ=ÖççÇ=èì~äáíó

éêçÇìÅíë=~åÇ=ëÉêîáÅÉëK=tÉ=Çç=çìê=ÄÉëí=ï~ó=íç=Ñáå~åÅÉ=ÅÜ~êáí~ÄäÉ=çêÖ~åáò~íáçåë=~åÇ=äçÅ~ä=åçåJéêçÑáí

çêÖ~åáò~íáçåë=Äó=ÄÉÅçãáåÖ=ÖççÇ=ÅáíáòÉåë=íÜêçìÖÜ=îçäìåí~êó=ëÉêîáÅÉ=~åÇ=ëíêÉåìçìë=çéÉê~íáçåK

4.3.3 Relation with communityqu`=ëíêáîÉë=íç=Éëí~ÄäáëÜ=ëíê~íÉÖáÅ=é~êíåÉêëÜáéë=ïáíÜ=Åçããìåáíó=çêÖ~åáò~íáçåëK

58


4.4 Shareholders

qu`=Ü~ë=Ñçê=íÜêÉÉ=ÅçåëÉÅìíáîÉ=óÉ~êë=~ï~êÇÉÇ=ïáíÜ=~å=^H=Ñçê=?fåÑçêã~íáçå=ÇáëÅäçëìêÉ=ê~åâáåÖ�K=lìê=Éëí~ÄJ

äáëÜÉÇ=Öç~äë=~êÉ=íç=ã~áåí~áå=éìÄäáÅ=Éèìáíó=çÑ=áåîÉëíçêëI=~åÇ=íç=ÇáëÅäçëÉ=çìê=éìÄäáÅ=ã~å~ÖÉãÉåí=áåÑçêã~íáçåK

qÜÉêÉ~ÑíÉêI=ïÉ=ïáää=ìéÜçäÇ=íÜÉ=éêáåÅáéäÉ=çÑ=Ñìää=ÇáëÅäçëìêÉI=ïÜáÅÜ=ïáää=ÄÉ=ìéäç~ÇÉÇ=çåíç=íÜÉ=Åçãé~åó=ïÉÄëáíÉ

~åÇ=éìÄäáëÜÉÇ=áå=íÜÉ=~ååì~ä=êÉéçêíI=íÜÉêÉÄó=ã~âáåÖ=íÜÉ=Ñ~ëíÉëí=~åÇ=íÜÉ=ãçëí=ëìáí~ÄäÉ=ÉñéêÉëëáçå=íç=íÜÉ=ÅçãJ

é~åó=Çóå~ãáÅë=~åÇ=áíë=ã~å~ÖÉãÉåí=áå=êÉëéçåëÉ=íç=ã~êâÉí=ÅÜ~åÖÉëI=áå=çêÇÉê=íç=éêçíÉÅí=íÜÉ=áåíÉêÉëí=é~êíáÉë�

êáÖÜí=íç=âåçïK

4.4.1 Protection of shareholders’ equityqÜÉ=Åçãé~åóDë=ã~å~ÖÉãÉåí=êÉëìäíë=ëÜçìäÇ=ÄÉ=ëÜ~êÉÇ=Äó=íÜÉ=êÉäÉî~åí=éÉçéäÉ=çÑ=íÜÉ=áåíÉêÉëí=é~êíáÉëK

cçê=íÜáë=êÉ~ëçåI=íÜÉ=Åçãé~åó=ÉåÅçìê~ÖÉë=íÜÉ=áåíÉêÉëí=é~êíáÉë=íç=éêçîáÇÉ=áåÑçêã~íáçå=êÉä~íÉÇ=íç=íÜÉ

ÇÉÅáëáçå=ã~âáåÖ=çÑ=íÜÉ=ã~å~ÖÉãÉåí=äÉîÉäK==qÜÉ=ãçÇÉ=çÑ=çéÉê~íáçå=çÑ=íÜÉ=_ç~êÇ=çÑ=aáêÉÅíçêë=ëÜçìäÇ

~äëç=ÄÉ=áå=~ÅÅçêÇ~åÅÉ=ïáíÜ=äçÅ~ä=ä~ïë=~åÇ=êÉÖìä~íáçåë=áå=çêÇÉê=íç=ã~áåí~áå=éêçéÉê=~åÇ=åçêã~ä=çéÉê~íáçåK

cìêíÜÉêãçêÉI=Ñìää=ÇáëÅäçëìêÉ=çÑ=çéÉê~íáåÖ=êÉëìäíë=ïáää=ÄÉ=éìÄäáëÜÉÇ=áå=íÜÉ=~ååì~ä=êÉéçêí=~åÇ=çå=íÜÉ

ïÉÄëáíÉK==^ë=Ñçê=íÜÉ=ëìÖÖÉëíáçåë=çê=ÅçããÉåíë=Äó=íÜÉ=áåíÉêÉëí=é~êíáÉëI=íÜÉ=Åçãé~åó=~äëç=Ü~ë=~=ëéçâÉëJ

ã~å=íç=êÉëéçåÇ=íç=íÜÉëÉ=èìÉêáÉëI=áå=çêÇÉê=íç=~îçáÇ=Ç~ã~ÖÉ=íç=íÜÉ=Åçãé~åó=ÇìÉ=íç=ìåáÇÉåíáÑáÉÇ=êáëâëK

4.4.2 Enhancement of transparency of informations~êáçìë=íóéÉë=çÑ=áåÑçêã~íáçå=~êÉ=~î~áä~ÄäÉ=çå=íÜÉ=èì~êíÉêäó=~åÇ=~ååì~ä=êÉéçêíë=~åÇ=Åçãé~åó=ïÉÄ

é~ÖÉëI=ïÜáÅÜ=éêçîáÇÉ=èìáÅâ=~åÇ=êÉ~äáëíáÅ=áåÑçêã~íáçå=~Äçìí=íÜÉ=ÄìëáåÉëëK==fåíÉêÉëíÉÇ=é~êíáÉë=Å~å=ìëÉ

íÜáë=áåÑçêã~íáçå=íç=Ü~îÉ=~=Öê~ëé=çÑ=íÜÉ=ã~å~ÖÉãÉåí=Çóå~ãáÅë=çÑ=íÜÉ=Åçãé~åóK==^ë=Ñçê=Åçêéçê~íÉ

çéÉê~íáçå=êÉä~íÉÇ=Ñáå~åÅá~ä=áåÑçêã~íáçåI=ëíçÅâ=ÇáîáÇÉåÇ=áåÑçêã~íáçåI=çêÖ~åáò~íáçå~ä=ëíêìÅíìêÉI=áåíÉêJ

å~ä=ëóëíÉãë=~åÇ=êìäÉëI=ÅçåÇáíáçåë=Ñçê=Äç~êÇ=ãÉãÄÉêë=~åÇ=Åçåí~Åí=ã~áäÄçñI=~ë=ïÉää=~ë=íÜÉ=~ååçìåÅÉJ

ãÉåí=çÑ=áåÑçêã~íáçåI=íÜÉ=Åçãé~åó=ïçìäÇ=~äëç=ìéäç~Ç=íÜáë=áåÑçêã~íáçå=çåíç=íÜÉ=Åçãé~åó=ïÉÄëáíÉI=áå

~=ÅçãéêÉÜÉåëáîÉI=íêìíÜÑìä=~åÇ=áããÉÇá~íÉ=ã~ååÉêK=réÇ~íÉ=ïáää=~äëç=ÄÉ=çå=íÜÉ=èì~êíÉêäó=~åÇ=~ååì~ä

êÉéçêíëK

cçê=íÜÉ=áåÑçêã~íáçå=ÇáëÅäçëÉÇI=íÜÉ=`çãé~åó=ëÜ~ää=ã~áåí~áå=íÜÉ=éêáåÅáéäÉë=çÑ=êÉÅáéêçÅáíóX=íÜÉ=ÅçãJ

é~åó=~äëç=ÇçÉë=åçí=ëÉÉâ=éêáî~íÉ=Ö~áå=çê=Ñ~îçêI=~åÇ=ïçìäÇ=ÇáëÅäçëÉ=êÉä~íÉÇ=~ÅíáîáíáÉë=çå=íáãÉI=Ñçê=ëÉäÑJ

ëÅêìíáåáòáåÖ=Äó=íÜÉ=áåíÉêÉëí=é~êíáÉëK

^ää=áåíÉêÉëíÉÇ=é~êíáÉë=Å~å=~ÅÅÉëë=íÜÉ=�Åçêéçê~íÉ=ÖçîÉêå~åÅÉ�=ëÉÅíáçå=çÑ=çìê=ïÉÄëáíÉ=íç=ìåÇÉêëí~åÇ

ëÜ~êÉÜçäÇÉêë=ãÉÉíáåÖ=êÉÖìä~íáçåëI=ëÜ~êÉÜçäÇÉêë=áåÑçêã~íáçåI=Åçêéçê~íÉ=çéÉê~íáçå=êÉÖìä~íáçåëI=~åÇ

Åçêéçê~íÉ=çêÖ~åáò~íáçå=ëíêìÅíìêÉ=ÉíÅK==qu`=ïáää=âÉÉé=çå=éêçîáÇáåÖ=áåÑçêã~íáçå=êÉä~íÉÇ=íç=áíë=ã~å~ÖÉJ

ãÉåí=éÉêÑçêã~åÅÉ=ëç=íÜ~í=ã~å~ÖÉãÉåí=éÉêÑçêã~åÅÉ=Å~å=ÄÉ=áãéêçîÉÇ=ÑìêíÜÉê=~åÇ=ëÜ~êÉÜçäÇÉêë�

áåíÉêÉëíë=Å~å=ÄÉ=ë~ÑÉÖì~êÇÉÇK

59


4.5 Customers

tÉ=~äï~óë=~áã=íç=ÉåÜ~åÅÉ=ÅìëíçãÉê=î~äìÉI=éêçîáÇáåÖ=çìê=ÅìëíçãÉêë=ïáíÜ=~=î~êáÉíó=çÑ=ÑêÉèìÉåÅó=Åçåíêçä

ÅçãéçåÉåíë=~åÇ=ãçÇìä~ê=ÇÉëáÖå=áåI=áå=çêÇÉê=íç=ãÉÉí=íÜÉ=ÅçãéêÉÜÉåëáîÉ=ÇÉã~åÇ=çÑ=çìê=ÅìëíçãÉêëK==qÜÉ

Åçããçå=Öç~ä=çÑ=~ää=íÜÉ=ÅçääÉ~ÖìÉë=Ü~ë=~äï~óë=ÄÉÉå=íç=ÉñÅÉÉÇ=ÅìëíçãÉê=ÉñéÉÅí~íáçåëX=qu`=Ü~ë=Ñçê=íÜêÉÉ

ÅçåëÉÅìíáîÉ=óÉ~êë=ÄÉÉå=~ï~êÇÉÇ=ïáíÜ=�pìééäáÉê=`çåíáåìçìë=nì~äáíó=fãéêçîÉãÉåí=Ep`nfF�=~åÇ=�mêÉÑÉêêÉÇ

nì~äáíó=pìééäáÉê=EmnpF�Äó=íÜÉ=fåíÉä=`çêéçê~íáçåK==få=êÉÅçÖåáíáçå=çÑ=íÜÉ=çìíëí~åÇáåÖ=~ÅÜáÉîÉãÉåí=~ë=ïÉää=~ë

ÅçãéÉíáíáîÉåÉëë=çÑ=íÜÉ=Åçãé~åó=áå=áíë=éêáÅÉ=çÑÑÉêÉÇX=áíë=èì~äáíóI=ÇÉäáîÉêóI=ëÉêîáÅÉI=íÜÉ=Åçãé~åó=êÉÅÉáîÉÇ=íÜÉ

Üçåçê=çÑ=íÜÉ=ÜáÖÜÉëí=èì~äáíó=Äó=çìê=ïçêäÇJÅä~ëë=ÅìëíçãÉêK

qu`=ÅìëíçãÉê=êÉä~íáçåëÜáé=ã~å~ÖÉãÉåí=ÑÉ~íìêÉë=~êÉ=~ë=ÑçääçïëW

4.5.1 Customer relationship managementCustomer satisfaction

få=çêÇÉê=íç=ãÉÉí=ÅìëíçãÉê=î~äìÉ=~åÇ=åÉÉÇëI=ÉåÜ~åÅÉ=ÅìëíçãÉê=ë~íáëÑ~Åíáçå=ïáíÜ=íÜÉ=Åçãé~åó=~ë=~

ïÜçäÉ=~åÇ=íç=ëíêÉåÖíÜÉå=ÅìëíçãÉê=äçó~äíó=íç=íÜÉ=Åçãé~åóI=qu`=Ü~ë=ÅçåÇìÅíÉÇ=íÜÉ=�ÅìëíçãÉê

ë~íáëÑ~Åíáçå=ëìêîÉó�=~í=íÜÉ=ÉåÇ=çÑ=É~ÅÜ=óÉ~êK==fíë=ÅçåíÉåí=áåÅäìÇÉë=R=áíÉãë=ïÜáÅÜ=~êÉI=�éêçÇìÅí

ëìééäó=~åÇ=ÇÉäáîÉêó=EÇÉäáîÉêó=éÉêáçÇF=�I=�éêçÇìÅí=èì~äáíó=�I=�éêçÇìÅíë=~åÇ=ÅìëíçãÉê=ëÉêîáÅÉ=�I

�íÉÅÜåáÅ~ä=ëìééçêí=~åÇ=�Eåç=Ü~êãÑìä=ëìÄëí~åÅÉë=L=ÖêÉÉå=éêçÇìÅíëF=epc=L=dm�K==qÜÉ=çîÉê~ää=ã~êâ

Ñçê=ÅìëíçãÉê=ë~íáëÑ~Åíáçå=áå=OMNM=áë=URKV=éçáåíëK=få=çêÇÉê=íç=ìåÇÉêëí~åÇ=ÅìëíçãÉêë�=ëéÉÅáÑáÅ=åÉÉÇë

~åÇ=ÉñéÉÅí~íáçåë=Ñçê=qu`K

qÜêçìÖÜ=Ñçêã~ä=~åÇ=ÇáêÉÅí=êÉëéçåëÉ=Ñêçã=çìê=ÅäáÉåíë=áå=çêÇÉê=íç=ãÉ~ëìêÉ=íÜÉ=~Åíì~ä=éÉêÑçêã~åÅÉ=çÑ

quÌ=~åÇ=íç=éçáåí=çìí=íÜÉ=áå~ÇÉèì~ÅáÉë=çÑ=íÜÉ=Åçãé~åóI=áå=çêÇÉê=íç=ÇÉîÉäçé=íÜÉ=Ä~ëáë=Ñçê=áãéêçîÉJ

ãÉåí=ëíê~íÉÖáÉëK

cáåÇáåÖë=Ñêçã=íÜÉ=éêÉîáçìë=ëìêîÉó=Ü~îÉ=ÄÉÉå=êÉéçêíÉÇ=íç=íÜÉ=`çãé~åóDë=ÜáÖÜÉëí=ã~å~ÖÉãÉåí=ìåáí=íç

ëÉêîÉ=~ë=~=êÉÑÉêÉåÅÉ=Ñçê=ÑìíìêÉ=éçäáÅó=~ÇàìëíãÉåíëI=~åÇ=~ÑíÉê=ëí~íáëíáÅ~ä=~å~äóëáëI=íç=éêçîáÇÉ=~ë=~å

áåÇáÅ~íçê=Ñçê=íÜÉ=ÑçääçïJìé=áãéêçîÉãÉåí=~åÇ=ÉÑÑÉÅíáîÉåÉëë=íê~ÅâáåÖ=Äó=çìê=ë~äÉë=ìåáíK

Complete supply of product line:

cêçã=äçïJÉåÇ=éêçÇìÅíë=íç=ÜáÖÜJÉåÇ=éêçÇìÅíëI=qu`=áë=ÅçããáííÉÇ=íç=éêçîáÇÉ=íÜÉ=ãçëí=ÅçãéÉíáíáîÉ

éêçÇìÅíë=îá~=çìê=ä~êÖÉ=~åÇ=ëí~åÇ~êÇáòÉÇ=çéÉê~íáçåI=áå=çêÇÉê=íç=ãÉÉí=ÅìëíçãÉê=ÇÉã~åÇ=Ñçê=ÅçãéêÉJ

ÜÉåëáîÉ=éêçÇìÅíëK=nì~äáíó=ÅÉêíáÑáÅ~íáçåë=~êÉ=ëáãìäí~åÉçìëäó=Å~êêáÉÇ=çìí=ÄçíÜ=áå=q~áéÉá=~åÇ=íïç=Ñ~ÅíçJ

êáÉë=áå=káåÖÄçI=Éå~ÄäáåÖ=ÅìëíçãÉêë=íç=Äìó=éÉ~ÅÉ=çÑ=ãáåÇI=ïáíÜ=ë~íáëÑ~ÅíáçåK

Product Quality services

^ää=Äê~åÅÜÉë=~åÇ=çÑÑáÅÉë=çÑ=qu`=~êÉ=ÉèìáééÉÇ=ïáíÜ=éêçÇìÅí=~ééäáÅ~íáçå=ÉåÖáåÉÉêáåÖ=ã~åéçïÉêI

ïÜáÅÜ=ïçêâ=~äçåÖ=ïáíÜ=äçÅ~ä=ÄìëáåÉëë=íç=èìáÅâäó=ãÉÉí=ÅìëíçãÉê=åÉÉÇëI=~ë=ïÉää=~ë=éêçîáÇáåÖ=éêçÑÉëJ

ëáçå~ä=íÉÅÜåáÅ~ä=ëìééçêí=~åÇ=êÉä~íÉÇ=íê~áåáåÖ=ÅçìêëÉëK==^í=íÜÉ=ë~ãÉ=íáãÉ=Éëí~ÄäáëÜ=~å=ÉÑÑÉÅíáîÉ=~åÇ

Ñ~ëí=ã~êâÉí=ÑÉÉÇÄ~Åâ=ãÉÅÜ~åáëã=áå=çêÇÉê=íç=áãéêçîÉ=éêçÇìÅí=èì~äáíó=~åÇ=íç=éêçîáÇÉ=áãéçêí~åí

áåÑçêã~íáçå=çå=Åçåíáåìçìë=áãéêçîÉãÉåí=~åÇ=áååçî~íáçåI=áå=çêÇÉê=íç=~ÅÜáÉîÉ=íÜÉ=Öç~ä=çÑ=ÅìëíçãÉê

ë~íáëÑ~ÅíáçåK

60


Price

`ìëíçãÉê=áë=íÜÉ=ÅçêåÉêëíçåÉ=çÑ=ëìëí~áå~ÄäÉ=ëìêîáî~ä=~åÇ=ÇÉîÉäçéãÉåíI=íÜÉ=Åçãé~åó=Ü~ë=~äï~óë=ÄÉÉå

íç=êÉëéçåÇ=íç=ã~êâÉí=éêáÅÉ=ÑäìÅíì~íáçå=ïáíÜ=Å~ìíáçåI=áå=~ÇÇáíáçå=íç=~å=~ååì~ä=ÅìëíçãÉê=ë~íáëÑ~Åíáçå

ëìêîÉó=áå=çêÇÉê=íç=çÄí~áå=íÜÉ=ä~íÉëí=ã~êâÉí=áåÑçêã~íáçå=~åÇ=ÅìëíçãÉê=âåçïäÉÇÖÉK==tÉ=~äëç=ÅççéÉê~íÉ

~åÇ=Åçåëìäí=ïáíÜ=ã~àçê=ã~åìÑ~ÅíìêÉêëI=áå=çêÇÉê=íç=ÇÉîÉäçé=ã~êâÉí=~åÇ=êÉ~ÅÜ=ÅçåëÉåëìë=çå=íÜÉ=éêáÅÉK

^í=íÜÉ=ë~ãÉ=íáãÉI=ïÉ=ïáää=áåíêçÇìÅÉ=åÉï=éêçÇìÅí=Ñêçã=íáãÉ=íç=íáãÉ=áå=çêÇÉê=íç=Öêçï=~äçåÖ=ïáíÜ=çìê

ÅìëíçãÉêë=~åÇ=íç=ã~áåí~áå=íÜÉ=áåíÉêÉëíë=çÑ=ëÜ~êÉÜçäÇÉêëK

4.5.2 Customer privacy^ë=Ñçê=ÅìëíçãÉê=áåÑçêã~íáçåI=áí=áë=ÅçåëáÇÉêÉÇ=íç=ÄÉ=ÅçåÑáÇÉåíá~ä=áåÑçêã~íáçå=Äó=qu`=~åÇ=íÜáë=ÅçåÑáJ

ÇÉåíá~ä=áåÑçêã~íáçå=ãìëí=åçí=ÄÉ=Öê~åíÉÇ=ìëÉ=Ñçê=åçåJqu`=ëí~ÑÑI=ïáíÜ=íÜÉ=ÉñÅÉéíáçå=íÜ~í=íÜÉ=éÉêëçå

Ü~ë=~=äÉÖáíáã~íÉ=~åÇ=ä~ïÑìä=ÄìëáåÉëë=êÉä~íáçåëÜáé=ïáíÜ=çìê=ÄìëáåÉëë=~åÇ=íÜÉêÉ=áë=~=ÇÉã~åÇ=Ñçê=íÜÉ

áåÑçêã~íáçåK==^ää=ëí~ÑÑë=ãìëí=~ÄáÇÉ=Äó=íÜÉ=`çÇÉ=çÑ=`çåÇìÅíK=^ë=çÑ=OMNM=íÜÉêÉ=áë=åç=áåëí~åÅÉ=áå=ïÜáÅÜ

ÅìëíçãÉê=éêáî~Åó=áë=îáçä~íÉÇ=åçê=áë=íÜÉêÉ=~åó=Å~ëÉ=çÑ=ÅìëíçãÉê�ë=Ç~í~=ÄÉáåÖ=äçëí=~åÇ=Ç~ã~ÖÉÇK

4.5.3 Product liability insuranceqç=ÉåëìêÉ=íÜ~í=íÜÉ=éêçÇìÅí=ã~åìÑ~ÅíìêÉÇ=Äó=íÜÉ=Åçãé~åó=ÅçãéäáÉë=ïáíÜ=áåíÉêå~íáçå~ä=êÉÖìä~íáçåëI

~åÇ=áå=íÜÉ=ë~ãÉ=íáãÉ=éêçíÉÅí=ÅçåëìãÉê=áåíÉêÉëíëI=ëáåÅÉ=OMMRI=íÜÉ=Åçãé~åó=ÅçîÉêë=áíë=ÉåíáêÉ=éêçÇìÅí

ïáíÜ=Ñìää=äá~Äáäáíó=áåëìê~åÅÉ=íÜêçìÖÜ=eçåÉëí=fåíÉêå~íáçå~ä=fåëìê~åÅÉ=`çãé~åóK==páåÅÉ=çìê=éêçÇìÅíë

~êÉ=ã~áåäó=íç=Çç=ïáíÜ=ÑêÉèìÉåÅáÉëI=íÜÉêÉÑçêÉI=íÜÉ=é~ëëáîÉ=ÅçãéçåÉåíë=ïçìäÇ=åçí=Å~ìëÉ=ÄçÇáäó=Ü~êã

íç=íÜÉ=ë~äÉë=~ÖÉåí=çê=ìäíáã~íÉäóI=íÜÉ=ÅçåëìãÉêëI=ÉîÉå=áÑ=íÜÉ=éêçÇìÅí=äçëë=áíë=ÑìåÅíáçå=Eáå~ÇÉèì~íÉ

ÑêÉèìÉåÅó=çÑ=Å~ååçí=îáÄê~íÉFK==_~ëÉÇ=çå=íÜáëI=íÜÉ=êÉ~ëçå=íÜ~í=íÜÉ=Åçãé~åó=~ééäáÉÇ=Ñçê=éêçÇìÅí=äá~ÄáäJ

áíó=áåëìê~åÅÉ=áë=éìêÉäó=ÇìÉ=íç=íÜÉ=ÜáÖÜÉëí=ÉíÜáÅ~ä=ëí~åÇ~êÇë=ïÉ=Ü~îÉ=~ë=ïÉää=~ë=çìê=ÜáÖÜ=ëÉäÑJêÉèìáêÉãÉåíI

áå=ÜçéÉ=íÜ~í=áí=Å~å=ÉåÜ~åÅÉ=çìê=Åçêéçê~íÉ=áã~ÖÉ=~åÇ=àçáå=íÜÉ=ê~åâë=çÑ=ã~àçê=áåíÉêå~íáçå~ä=Åçãé~åáÉëI

~åÇ=ëÜ~êÉ=íÜÉ=êáëâ=~åÇ=êÉëéçåëáÄáäáíó=Ñçê=ë~äÉë=ÅÜ~ååÉäëK

61


4.6 Supplier

tÉ=ëÜ~ää=ã~áåí~áå=~=Ñ~áêäó=ÖççÇ=êÉä~íáçå=ïáíÜ=çìê=ëìééäáÉêë=ÄÉÅ~ìëÉ=íÜÉó=~êÉ=çìê=é~êíåÉêëK

tÉ=ëÜ~ääW

G=c~áêäó=~åÇ=çÄàÉÅíáîÉäó=ëÅêÉÉå=~åÇ=ëÉäÉÅí=ëìééäáÉêëK

G=eçåÉëíäó=~åÇ=Ñê~åâäó=åÉÖçíá~íÉ=íÜÉ=ÅçåíÉåí=çÑ=Åçåíê~ÅíK

G=`ççéÉê~íÉ=ïáíÜ=ëìééäáÉêë=áå=çêÇÉê=íç=ÑìäÑáää=çìê=ÅçããáíãÉåí=íç=ÅìëíçãÉêëK

G=^îçáÇ=~Åíáçå=çÑ=äçìëó=ÇÉÅáëáçå=àìÇÖãÉåíK

4.6.1 Selection of suppliersqu`=ëÜ~ää=ëÉäÉÅí=ëìééäáÉêë=áå=~ÅÅçêÇ~åÅÉ=ïáíÜ=ÑçääçïáåÖ=R=çÄàÉÅíáîÉ=ÅêáíÉêá~W

G iÉ~ÇÉêëÜáé=áå=éêçÇìÅí=íÉÅÜåçäçÖó

G bñÅÉääÉåÅÉ=áå=ëÉêîáÅÉ=~åÇ=ëìééçêí

G nì~äáíóK

G mÉêÑçêã~åÅÉ=áå=ÇÉäáîÉêó=~åÇ=äÉ~Ç=íáãÉK

G mÉêÑçêã~åÅÉ=áå=çîÉê~ää=Åçëí=ÅçåíêçäK

fÑ=áí=áë=åÉÅÉëë~êó=íç=ÜçäÇ=çéÉå=íÉåÇÉê=ïÉ=ëÜ~ää=Ñ~áêäó=Å~êêó=çìí=ëÉäÉÅíáçå=áå=~ÅÅçêÇ~åÅÉ=ïáíÜ=~ÄçîÉ

éêáåÅáéäÉëK

4.6.2 Negotiation on content of contractqÜêçìÖÜçìí=íÜÉ=éêçÅÉëë=çÑ=åÉÖçíá~íáçå=ïáíÜ=ëìééäáÉê=çê=éçíÉåíá~ä=ëìééäáÉê=çå=ÅçåíÉåí=çÑ=Åçåíê~ÅíI=çìê

~ííáíìÇÉ=ëÜçìäÇ=ÄÉ=Ñ~áê=~åÇ=àìëíK==tÉ=ëÜ~ää=~ÄáÇÉ=Äó=êÉäÉî~åí=ä~ïë=~åÇ=êÉÖìä~íáçåë=~åÇ=ëìééçêí=ÅçåJ

îÉåíáçåë=çÑ=~=Ñ~áê=ÉåíÉêéêáëÉK

4.6.3 Supplier diversityqu`=ëíêáîÉë=íç=ÅççéÉê~íÉ=ïáíÜ=çéÉê~íçêë=çÑ=Çáë~Çî~åí~ÖÉÇ=éÉêëçåëI=ïçãÉåI=êÉíáêÉÇ=ëÉêîáÅÉãÉå=~åÇ

ëã~ää=~åÇ=ÑÉÉÄäÉ=ÉåíÉêéêáëÉë=~åÇ=ïáääáåÖ=íç=Öê~Çì~ääó=áåÅêÉ~ëÉ=íÜÉ=~ãçìåí=çÑ=éêçÅìêÉãÉåí=Åçåíê~ÅíëK

4.6.4 Supplier informationtÉ=ëÜ~ää=åÉîÉê=êÉîÉ~ä=ÅçåÑáÇÉåíá~ä=áåÑçêã~íáçå=çÑ=çìê=ëìééäáÉêë=Ñçê=àçáåí=ìëÉ=Äó=åçåJqu`=ÉñíÉêå~ä

éÉêëçåëI=ìåäÉëë=ë~áÇ=ëìééäáÉê=Ü~ë=ïêáííÉå=éÉêãáëëáçå=Ñçê=ÅçåëÉåíK

4.6.5 Product featurestÜÉå=ÇÉ~äáåÖ=ïáíÜ=ëìééäáÉêë=Ñçê=çìê=Åçãé~åóI=áå=~ÇÇáíáçå=íç=íÜÉ=ÅçããìåáÅ~íáçå=êçìíáåÉI=íÜÉ=ÅçãJ

é~åó=~äëç=çÄí~áåë=~=îáÉï=çå=íÜÉ=Åçããçå=ã~êâÉí=íÜêçìÖÜ=íÜÉ=~ååì~ä=pìééäáÉê=bîÉåíëI=~åÇ=áå=íÜÉ

ë~ãÉ=íáãÉ=êÉîáÉï=çå=íÜÉ=éêçÇìÅí=ÑÉ~íìêÉëI=ëéÉÅáÑáÅ~íáçåëI=~åÇ=ÇÉÖêÉÉë=çÑ=ëí~Äáäáíó=áå=íÜÉ=é~ëíI=~ë=ïÉää

~ë=ìëáåÖ=íÜÉ=páñ=páÖã~=ãçÇÉä=íç=ëçäîÉ=éêçÄäÉãëI=íç=ÜÉäé=íç=äççâáåÖ=Ñçê=~åó=çééçêíìåáíó=Ñçê

áãéêçîÉãÉåíK==cçê=íÜáë=êÉ~ëçåI=áí=ÖêÉ~íäó=ÉåÜ~åÅÉë=íÜÉ=ëìééäáÉê=éêçÇìÅí=èì~äáíóI=~ë=ïÉää=~ë=ÉÑÑáÅáÉåÅó

~åÇ=ëéÉÉÇK

62


4.6.6 Order continuity^ÅÅçêÇáåÖ=íç=íÜÉ=ÇáêÉÅíáçå=çÑ=íÜÉ=Åçãé~åóI=ëçãÉ=çÑ=íÜÉ=É~êäáÉê=ãçÇÉäë=ïáää=ÄÉ=éêçÇìÅÉÇ=Äó=íÜÉ

ÇçïåëíêÉ~ã=ëìééäáÉêI=ïÜáäÉ=íÜÉ=Åçãé~åó=ïçìäÇ=ã~áåí~áå=íÜÉ=éêçÇìÅíáçå=çÑ=ÜáÖÜJéêÉÅáëáçåI=ÜáÖÜ

î~äìÉJ~ÇÇÉÇ=éêçÇìÅíëK==få=îáÉï=çÑ=ã~êâÉí=ÑäìÅíì~íáçåI=áå=çêÇÉê=íç=ã~áåí~áå=åçêã~ä=éêçÇìÅíáçå=Ñçê=íÜÉ

ëìééäáÉêëI=íÜÉ=Åçãé~åó=~äëç=ã~áåí~áåë=~=ÅÉêí~áå=ê~íáç=çÑ=éêçÇìÅíáçå=Äó=~å=ÉñíÉêå~ä=ëìééäáÉêI=íÜêçìÖÜ

åÉÖçíá~íáçåëI=áå=çêÇÉê=íç=~ÅÜáÉîÉ=íÜÉ=éìêéçëÉ=çÑ=ÅçÉñáëíÉåÅÉ=~åÇ=Åçããçå=éêçëéÉêáíóK==få=çêÇÉê=íç

~ÅÜáÉîÉ=íÜÉ=Åçåíáåìáíó=çÑ=çêÇÉêëI=íÜÉ=Åçãé~åó=ïáää=ëáãìäí~åÉçìëäó=ÅçåëáÇÉê=íÜÉ=éêçÇìÅíáçå=Åçëí=~åÇ

íÜÉ=åìãÄÉê=çÑ=ëìééäáÉêë=áå=íÜÉ=Ñ~ÅíçêóI=íç=ã~áåí~áå=éêçÑáí=ã~êÖáåëI=~åÇ=íç=ÅêÉ~íÉ=äçåÖ=íÉêã=ïáääáåÖJ

åÉëë=Ñçê=ÅççéÉê~íáçåK

tÜÉå=íÜÉ=Åçãé~åó=êÉëéçåÇÉÇ=íç=íÜÉ=ÇçïåëíêÉ~ã=ëìééäáÉêë=çê=Åçåíê~ÅíçêëI=íÜÉ=`çÇÉ=çÑ=`çåÇìÅí=áë

ìëÉÇ=~ë=íÜÉ=Ä~ëáë=Ñçê=ÅççéÉê~íáçåK==_çíÜ=Åçãé~åáÉë=~äëç=åÉÉÇ=íç=ëáÖå=~åÇ=êÉíìêå=íÜÉ=~ÖêÉÉãÉåí

ÇçÅìãÉåí=çÑ=bf``=EbäÉÅíêçåáÅ=fåÇìëíêó=`çÇÉ=çÑ=`çåÇìÅíFK=låÅÉ=íÜáë=áë=ÇçåÉI=íÜÉó=ëÜ~ää=ÄÉÅçãÉ

çÑÑáÅá~ä=é~êíåÉêë=çÑ=íÜÉ=Åçãé~åóK==fÑ=Ñçê=ëçãÉ=êÉ~ëçå=áÑ=íÜÉ=~ÑçêÉãÉåíáçåÉÇ=îÉåÇçêë=Å~ååçí=çê=êÉÑìëÉ

íç=ëáÖå=~åÇ=êÉíìêå=íÜÉ=ÇçÅìãÉåíëI=åÉÅÉëë~êó=ÄìÑÑÉê=íáãÉ=ïáää=ÄÉ=ÖáîÉåK=fÑ=íÜÉó=ëíáää=Ñ~áäÉÇ=íç=ëáÖåI=íÜÉ

ÅççéÉê~íáçå=ïáää=ÄÉ=ÉåÇÉÇ=~åÇ=ïÉ=ïáää=íêó=íç=ÑáåÇ=çíÜÉê=é~êíåÉêëK==få=OMNM=~=íçí~ä=çÑ=TQ=ïÉêÉ=ëÉåíI=ïáíÜ

TQ=çÑ=íÜÉã=ÅçãéäÉíÉÇ=~åÇ=ëáÖåÉÇI=~=êÉëéçåëÉ=ê~íÉ=çÑ=NMMBK

få=OMNMI=íÜÉ=Åçãé~åó=Å~êêáÉÇ=çìí=~=ëìêîÉó=Ñçê=ÑáîÉ=áíÉãë=áåÅäìÇáåÖ=íÜÉ=èì~äáíó=ëóëíÉãI=íÜÉ=åÉñí=íáÉê

ëìééäáÉê=ã~å~ÖÉãÉåíI=éêçÅÉëë=ÅçåíêçäI=ëçÅá~ä=êÉëéçåëáÄáäáíóI=ÉåîáêçåãÉåí~ä=ã~å~ÖÉãÉåí=~åÇ=~ìÇáíJ

áåÖ=Ñçê=~=íçí~ä=çÑ=OO=ê~ï=ã~íÉêá~äë=ëìééäáÉêëK=qÜÉ=î~äìÉ=çÑ=íÜÉ=íçí~ä=éêçÅìêÉãÉåí=áë=SMB=çÑ=íÜÉ

Åçãé~åó�ë=î~äìÉ=çÑ=~=óÉ~êK==`ìêêÉåíäóI=íÜÉ=ã~àçê=ïçêäÇJÅä~ëë=èì~êíò=ëìééäáÉêë=~êÉ=Ñêçã=g~é~åI=~ë=íÜÉ

Åçìåíêó=Ü~ë=íÜÉ=íÉÅÜåáÅ~ä=íÜêÉëÜçäÇ=çÑ=ãçêÉ=íÜ~å=ëÉîÉê~ä=ÇÉÅ~ÇÉëK==cçê=íÜáë=êÉ~ëçå=~Äçìí=VRB=çÑ=íÜÉ

áåÇìëíêó=ÅçãÉë=Ñêçã=g~é~åÉëÉ=ëìééäáÉêëI=ïáíÜ=íÜÉ=êÉëí=RB=Ñêçã=q~áï~å=ëìééäáÉêëK==pÜçêíJíÉêã=ÇÉîÉäJ

çéãÉåí=çÑ=äçÅ~ä=ëìééäáÉêë=ÇçÉë=Ü~îÉ=áíë=ÇáÑÑáÅìäíóX=ÜçïÉîÉêI=íÜÉ=äçÅ~äáò~íáçå=çÑ=íÜÉ=éêçÅìêÉãÉåí=çÑ

ÖççÇë=áë=~=íÜçêçìÖÜ=éêçÅìêÉãÉåí=éçäáÅó=çÑ=qu`K==fÑ=q~áï~åÉëÉ=ëìééäáÉêë=áåíÉåÇ=íç=áåîÉëí=áå=íÜÉ

ìéëíêÉ~ã=ÇÉîÉäçéãÉåí=çÑ=èì~êíò=áåÇìëíêó=áå=íÜÉ=ÑìíìêÉI=qu`=áë=çéíáãáëíáÅ=~Äçìí=íÜáë=~åÇ=ïáää=í~âÉ=íÜÉ

áåáíá~íáîÉ=íç=éêçîáÇÉ=çééçêíìåáíáÉë=Ñçê=ÅççéÉê~íáçå=~åÇ=~ëëáëí~åÅÉK

4.7 Government and regulatory agencies

4.7.1 Degree of regulatory complianceqÜÉ=Åçãé~åó=ÅçãéäáÉë=ïáíÜ=íÜÉ=ä~ïë=çÑ=ÄçíÜ=ÇçãÉëíáÅ=~åÇ=ÑçêÉáÖå=ÅçìåíêáÉë=~í=çîÉêëÉ~ë=äçÅ~íáçåK

qÜáë=çÄäáÖ~íáçå=áë=ïêáííÉå=áå=íÜÉ=Åçãé~åó�ë=ÅçÇÉ=çÑ=ÅçåÇìÅíI=~ë=ïÉää=~ë=áå=íÜÉ=ÉãéäçóÉÉ�ë=Ü~åÇÄççâK

jÉ~åïÜáäÉI=íÜÉ=ÅçêêÉëéçåÇáåÖ=êÉÖìä~íáçåë=~êÉ=ÅÜÉÅâ=çå=íÜÉ=èì~êíÉêäó=Ä~ëáë=íç=ÉåëìêÉ=íÜ~í=íÜÉ=ÅçãJ

é~åó=ÅçãéäáÉë=ïáíÜ=íÜÉ=ä~íÉëí=ä~ïë=~åÇ=êÉÖìä~íáçåëK=qÜáë=áåëéÉÅíáçå=áåÅäìÇÉë=ä~ïë=~åÇ=êÉÖìä~íáçåë

êÉÖ~êÇáåÖ=éÉêëçååÉäI=Ñáå~åÅá~äI=ÉåîáêçåãÉåí~äI=ë~ÑÉíó=~åÇ=ÜÉ~äíÜ=ã~ííÉêëI=~ë=ïÉää=~ë=íÜÉ=ëéÉÅá~ä=åÉÉÇë

çÑ=ÅìëíçãÉêëK

63


4.7.2 Environment protection^ë=êÉÖ~êÇáåÖ=íç=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=~ë=ëéÉÅáÑáÉÇ=áå=ä~ïI=íÜÉ=Åçãé~åó=~äëç=ÅçãéäáÉÇ=ïáíÜ=íÜÉ

êÉäÉî~åí=êÉèìáêÉãÉåíë=Ñçê=Åçãé~åáÉëK==qÜáë=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=êÉÖìä~íáçå=áë=îáÖçêçìëäó=ÉåJ

ÑçêÅÉÇ=áå=çìê=Åçãé~åóI=íÜêçìÖÜ=ëÉäÑJã~å~ÖÉãÉåíK==tÉ=~áã=íç=Çç=çìê=ÄÉëí=ÉÑÑçêíë=áå=éêçíÉÅíáåÖ=íÜÉ

ÉåîáêçåãÉåí=~åÇ=ÉÅçäçÖóK

4.7.3 Fulfillment of tax obligationqÜÉ=Åçãé~åó=é~óë=í~ñÉë=ÜçåÉëíäó=áå=çêÇÉê=íç=éêçãçíÉ=íÜÉ=ÇÉîÉäçéãÉåí=çÑ=å~íáçå~ä=ÉÅçåçãóK

4.7.4 Degree of policy co-ordinationqÜÉ=Åçãé~åó=ÅççéÉê~íÉë=Ñìääó=ïáíÜ=íÜÉ=éçäáÅáÉë=éêçãçíÉÇ=Äó=çìê=ÖçîÉêåãÉåíI=êÉÖ~êÇäÉëë=ïÜÉíÜÉê

íÜÉó=~êÉ=Ñáå~åÅá~ä=ÇáëÅäçëìêÉI=ÉåîáêçåãÉåí~ä=êÉÖìä~íáçåë=çê=ÑçêÉáÖå=ä~Äçê=éçäáÅáÉëK

4.8 Competition in the industry

4.8.1 Strategy planqÜÉ=ëíê~íÉÖáÅ=éä~ååáåÖ=çÑ=çìê=Åçãé~åó=~åÇ=çíÜÉê=äÉ~ÇáåÖ=Åçãé~åáÉë=áå=íÜÉ=áåÇìëíêó=Å~å=Ü~îÉ=ã~àçê

áãé~Åí=çå=É~ÅÜ=çíÜÉêK=cçê=íÜáë=êÉ~ëçåI=ïÉ=ã~áåí~áå=~=ÜáÖÜ=ÇÉÖêÉÉ=çÑ=ÅçåÅÉêå=Ñçê=íÜÉ=ëíê~íÉÖáÅ=áåíÉåJ

íáçå=çÑ=çíÜÉêë=áå=íÜÉ=áåÇìëíêóK=tÉ=íÜÉêÉÑçêÉ=Çê~Ñí=çìê=ëíê~íÉÖáÅ=éä~ååáåÖ=Ä~ëÉÇ=çå=ã~êâÉí=áåíÉêîáÉïë

~åÇ=~å~äóëáë=çå=çéÉåäó=ÇáëÅäçëÉÇ=áåÑçêã~íáçå=çÑ=çíÜÉê=Åçãé~åáÉëK=aìÉ=íç=íÜáë=Ñ~ÅíI=ïÉ=âåçï=îÉêó

ïÉää=çå=íÜÉ=íçéáÅë=çÑ=éêçÇìÅí=ãáåá~íìêáò~íáçåI=ÑêÉèìÉåÅó=ÅÜ~åÖÉëI=~ë=ïÉää=~ë=çå=íÜÉ=ëÉäÉÅíáçå=çÑ

ã~êâÉíëI=áå=çêÇÉê=íç=ÄÉ=~ë=ÅäçëÉ=íç=íÜÉ=ã~êâÉí=ÇÉã~åÇ=~ë=éçëëáÄäÉ=~åÇ=íç=ëÉáòÉ=íÜÉ=áåáíá~íáîÉK

4.8.2 New Product and technology/royaltytÉ=Ü~îÉ=~äëç=Å~êêáÉÇ=çìí=~å~äóëáë=çå=åÉï=éêçÇìÅíë=çÑ=çìê=ÅçãéÉíáíçêëI=íÜÉáê=íÉÅÜåçäçÖáÉë=~åÇ=é~íÉåíëI

áå=çêÇÉê=íç=ìåÇÉêëí~åÇ=íÜÉ=éêçÖêÉëë=çÑ=íÜÉ=áåÇìëíêóI=~ë=ïÉää=~ë=çìê=ëí~íìë=áå=íÜÉ=áåÇìëíêóK=tÉ=~êÉ

Å~ìíáçìë=~Äçìí=íÜÉ=é~íÉåí=ã~é=çÑ=íÜÉ=áåÇìëíêóK=qÜÉêÉÑçêÉI=ïÉ=Öê~Çì~ääó=ÇÉéäçó=çìê=é~íÉåíë=íç=~îçáÇ

ìååÉÅÉëë~êó=ÇáëéìíÉëK

64


Environment Safety and Health

qÜÉ=ÉåîáêçåãÉåí~ä=áëëìÉ=Ü~ë=ÅÜ~åÖÉÇ=áíë=çêáÖáå~ä=ÑÉ~íìêÉ=~åÇ=Öêçïå=áåíç=~=ÖäçÄ~ä=ÇÉëíêìÅíáçå=éêçÄäÉã=Ñêçã=~

êÉÖáçå~ä=çåÉK==däçÄ~ä=ï~êãáåÖI=~íí~Åâ=Äó=ÜÉ~í=ï~îÉëI=ÉñÜ~ìëíáçå=çÑ=íÜÉ=çòçåÉ=ä~óÉê=~åÇ=~ÅáÇ=ê~áå=~åÇ=ëç=çåK==^åó

éêçÄäÉã=çÑ=íÜÉ=ÉåîáêçåãÉåí~ä=áëëìÉ=ÅçìäÇ=Ü~îÉ=ÉñíÉåëáîÉ=áãéäáÅ~íáçåë=çå=íÜÉ=å~íìê~ä=~åÇ=ÉÅçäçÖáÅ~ä=ÉåîáêçåãÉåíK

tÉ=Ü~îÉ=çåäó=çåÉ=É~êíÜ=áë=åçí=~=ëäçÖ~å=Äìí=~=Å~ää=Ñçê=~Åíì~ä=~Åíáçå=Ñçê=ÅÜÉêáëÜáåÖ=çìê=äáîáåÖ=ëé~ÅÉK==tÉ=~äëç=~êÉ

~ÅÅçìåí~ÄäÉ=Ñçê=éêçíÉÅíáçå=çÑ=íÜÉ=ÉåîáêçåãÉåíI=êÉëçäîáåÖ=ÉåîáêçåãÉåí~ä=áëëìÉëI=Å~êáåÖ=Ñçê=å~íìêÉ=~åÇ=ÅÜÉêáëÜáåÖ=å~íìêÉK

lìê=ãçëí=éêÉëëáåÖ=àçÄ=áë=éêçíÉÅíáçå=çÑ=íÜÉ=É~êíÜ=ÉåîáêçåãÉåí=áå=íÜÉ=ÑìíìêÉK

råÇÉê=áãéçêí~åí=íçéáÅë=ëìÅÜ=~ë=Åäáã~íÉ=ÅÜ~åÖÉ=~åÇ=ÜÉ~äíÜ=~åÇ=ë~ÑÉíó=áëëìÉëI=qu`=Ü~Ç=~ÅíáîÉäó=ÅçããáííÉÇ=íç=íÜÉ

éêçãçíáçå=çÑ=êÉä~íÉÇ=~ÅíáîáíáÉëI=áå=OMNMI=~åÇ=Ü~Ç=é~ëëÉë=íÜÉ=�ÖêÉÉåÜçìëÉ=Ö~ë=îÉêáÑáÅ~íáçå�=EfplNQMSQJNFI=�éêçÇìÅí

Å~êÄçå=Ñççíéêáåí=îÉêáÑáÅ~íáçå�=Em^pOMRMF=~åÇ=�lÅÅìé~íáçå~ä=p~ÑÉíó=~åÇ=eÉ~äíÜ=ã~å~ÖÉãÉåí=póëíÉã�Elep^pNUMMNF

ÅÉêíáÑáÅ~íáçåI=êÉëéÉÅíáîÉäóK==qÜêçìÖÜ=íÜÉëÉ=ÉÑÑçêíëI=áí=Ü~ë=éêçîÉå=íÜ~í=çìê=Åçãé~åó=Ü~Ç=êÉ~ÅÜÉÇ=~=ÅÉêí~áå=ëí~åÇ~êÇ=áå=íÜÉ

~êÉ~=çÑ=ÉåîáêçåãÉåí~ä=ë~ÑÉíó=~åÇ=ÜÉ~äíÜK==tÉ=ÉñéÉÅí=íÜ~í=ïÉ=Å~å=êÉ~ÅÜ=çåÉ=ëíÉé=ÑìêíÜÉê=áå=íÜÉ=çÄàÉÅíáîÉë=çÑ=�ÉåÉêÖó

ã~å~ÖÉãÉåí�=~åÇ=�ëìëí~áå~ÄäÉ=ã~å~ÖÉãÉåí�=áå=íÜÉ=ÑìíìêÉI=áå=çêÇÉê=íç=ëÜçï=ÄÉííÉê=çéÉê~íáåÖ=êÉëìäíëI=~åÇ=ã~âáåÖ=~

ÅçåíêáÄìíáçå=íç=íÜÉ=b~êíÜDë=ÉåîáêçåãÉåíK

mçäáÅáÉë=çÑ=íÜÉ=Åçãé~åó=~êÉ=~ééêçîÉÇ=~åÇ=~ååçìåÅÉÇ=Äó=íÜÉ=dÉåÉê~ä=j~å~ÖÉêX=áå=çêÇÉê=íç=ëíêÉåÖíÜÉå=íÜÉ=éêçãçJ

íáçå=çÑ=ÉåîáêçåãÉåí~ä=ë~ÑÉíó=~åÇ=ÜÉ~äíÜ=éçäáÅóI=íÜÉëÉ=~ååçìåÅÉãÉåíë=~êÉ=éçëíÉÇ=~åÇ=éìÄäáëÜÉÇ=áå=î~êáçìë=ÅçåÑÉêÉåÅÉ

êççãë=~åÇ=çå=íÜÉ=Åçãé~åó=ïÉÄëáíÉI=~äçåÖ=ïáíÜ=íÜÉ=Åçãé~åó=îáëáçå=ëí~íÉãÉåíI=ãáëëáçå=ëí~íÉãÉåí=~åÇ=èì~äáíó=éçäáÅóI

Ü~ò~êÇçìë=ëìÄëí~åÅÉë=ÑêÉÉ=éçäáÅóI=ä~Äçê=êáÖÜíë=~åÇ=ÉíÜáÅ~ä=éçäáÅóI=ÉåîáêçåãÉåíI=ÜÉ~äíÜ=C=ë~ÑÉíó=éçäáÅó=~åÇ=ÖêÉÉåÜçìëÉ

Ö~ë=éçäáÅóK

65


5.1 Environment protection plan and management

5.1.1 Environment protection planlìê=ÉåîáêçåãÉåí~ä=ã~å~ÖÉãÉåí=ëóëíÉã=é~ëëÉÇ=íÜÉ=�fåëéÉÅíáçå=_ìêÉ~ì=çÑ=pí~åÇ~êÇëI�=E_pjfF=çÑ

íÜÉ=fplNQMMN=ã~å~ÖÉãÉåí=ëóëíÉã=ÅÉêíáÑáÅ~íáçå=ëáåÅÉ=OMMOK==lìê=ë~ÑÉíó=~åÇ=ÜÉ~äíÜ=ã~å~ÖÉãÉåí

ëóëíÉã=~äëç=é~ëëÉÇ=íÜÉ=?`çìåÅáä=çÑ=i~Äçê=^ÑÑ~áêë?=çÅÅìé~íáçå~ä=ë~ÑÉíó=~åÇ=ÜÉ~äíÜ=ëóëíÉã=éÉêÑçêJ

ã~åÅÉ=ÅÉêíáÑáÅ~íáçå=ëáåÅÉ=kçîÉãÄÉê=OMMVI=~åÇ=áå=lÅíçÄÉê=OMNMI=ïÉ=é~ëëÉÇ=íÜÉ=?lÅÅìé~íáçå~ä=p~ÑÉíó

~åÇ=eÉ~äíÜ=j~å~ÖÉãÉåí=póëíÉã?=Elep^pNUMMNF=ÅÉêíáÑáÅ~íáçå=çÑ=íÜÉ=?_êáíáëÜ=pí~åÇ~êÇë=fåëíáíìJ

íáçå?=E_pfFK

66


Environmental safety and health management system is managed through a pre-re-

view approach

ENF båîáêçåãÉåí~ä=~ëëÉëëãÉåí=~åÇ=êáëâ=áÇÉåíáÑáÅ~íáçåW=`~êêáÉÇ=çìí=ÉåîáêçåãÉåí~ä=~ëëÉëëãÉåí=~åÇ

êáëâ=áÇÉåíáÑáÅ~íáçå=ÉîÉêó=íÜêÉÉ=óÉ~êëK==tÜÉå=íÜÉêÉ=áë=~=ÇÉîÉäçéãÉåí=çê=ïÜÉå=~=åÉï=éêçÅÉëë=áë

áåíêçÇìÅÉÇI=ëìÅÜ=~ë=íÜÉ=áåíêçÇìÅíáçå=çÑ=åÉï=ÅÜÉãáÅ~äëI=ã~ÅÜáåÉêó=~åÇ=ÉèìáéãÉåíI=ê~åÇçã=~ëJ

ëÉëëãÉåí=ïçìäÇ=í~âÉ=éä~ÅÉK==^ÑíÉê=~ëëÉëëãÉåíI=~ééêçéêá~íÉ=éêÉîÉåíáîÉ=ãÉ~ëìêÉë=çê=íÜÉ=ÉñÉÅìJ

íáçå=çÑ=åÉÅÉëë~êó=Åçåíêçä=ãÉíÜçÇ=ïçìäÇ=í~âÉ=éä~ÅÉI=áå=çêÇÉê=íç=Åçåí~áå=íÜÉ=êáëâ=áåíç=~=ÄÉ~ê~ÄäÉ

ê~åÖÉK

EOF i~ïë=~åÇ=êÉÖìä~íáçåë=ÅÜÉÅâJìéW=`çåí~Åí=èì~êíÉêäó=áåáíá~íáîÉ=íç=ÅçääÉÅí=~ééäáÅ~ÄäÉ=bpe=ä~ïë=~åÇ

êÉÖìä~íáçåë=~åÇ=íç=ÅçåÇìÅí=ÅçåÑçêãáíó=~ëëÉëëãÉåí=ÉîÉêó=ëáñ=ãçåíÜëK==cçê=éä~ÅÉë=~ÑÑÉÅíÉÇ=çê

åÉÉÇ=íç=ÄÉ=áãéêçîÉÇI=ÉåîáêçåãÉåí=Éñ~ãáå~íáçå=áãé~Åí=~åÇ=ÜÉ~äíÜ=~åÇ=ë~ÑÉíó=êáëâ=~ëëÉëëãÉåí

ïçìäÇ=í~âÉ=éä~ÅÉI=áå=çêÇÉê=íç=êÉÇìÅÉ=íÜÉ=áãé~Åí=íç=íÜÉ=ãáåáãìãK==qç=ã~âÉ=ëìêÉ=íÜ~í=íÜÉ=ÅçãJ

é~åó=ÅçãéäáÉë=ïáíÜ=ä~ïë=~åÇ=êÉÖìä~íáçåë=êÉèìáêÉãÉåíëI=~ëëÉëëãÉåí=êÉëìäí=ïáää=ÄÉ=ëáãìäí~åÉçìëäó

éìÄäáëÜÉÇ=çå=íÜÉ=Åçãé~åó=ïÉÄëáíÉK

EPF bëí~ÄäáëÜ=Öç~äëI=í~êÖÉíë=~åÇ=ã~å~ÖÉãÉåí=éêçÖê~ãëW=få=çêÇÉê=íç=áãéäÉãÉåí=íÜÉ=ÉåîáêçåãÉåí~ä

ÜÉ~äíÜ=~åÇ=ë~ÑÉíó=éçäáÅóI=íÜÉ=Åçãé~åó=ÅçåÇìÅíë=êáëâ=~ëëÉëëãÉåíI=ÉåîáêçåãÉåí~ä=Éñ~ãáå~íáçå=~ë

ïÉää=~ë=ä~ïë=~åÇ=êÉÖìä~íáçå=ÅÜÉÅâJìéK==qÜÉ=Åçãé~åó=~äëç=ëÉäÉÅíë=ÅçããÉåíë=ïÜáÅÜ=Ü~îÉ=éêáçêáJ

íáÉë=íç=êÉÇìÅÉ=êáëâI=~ë=ïÉää=~ë=êÉÖìä~íáçåë=ïÜáÅÜ=Çç=åçí=ãÉÉí=íÜÉ=íçéáÅë=çÑ=íÜÉ=éêçàÉÅí=~åÇ

ëí~âÉÜçäÇÉêëK==_~ëÉÇ=çå=íÜÉ=~ÑçêÉãÉåíáçåÉÇ=éçáåíëI=ïÉ=Çê~ÑíÉÇ=íÜÉ=çÄàÉÅíáîÉ=çÑ=ÉåîáêçåãÉåí~ä

ÜÉ~äíÜ=~åÇ=ë~ÑÉíó=éçäáÅóI=áå=çêÇÉê=íç=Åçåíáåì~ääó=áãéêçîÉ=íÜÉ=ïçêâéä~ÅÉ=ÉåîáêçåãÉåíI=~åÇ=íç

êÉÇìÅÉ=ÜÉ~äíÜ=~åÇ=ë~ÑÉíó=Ü~ò~êÇëI=~åÇ=íç=ÉåÜ~åÅÉ=íÜÉ=Åçãé~åóDë=ÉåîáêçåãÉåí~ä=ÜÉ~äíÜ=~åÇ=ë~ÑÉíó

éÉêÑçêã~åÅÉK==qÜÉ=í~êÖÉíë=çÑ=íÜÉ=OMNM=ÉåîáêçåãÉåí~ä=ÜÉ~äíÜ=~åÇ=ë~ÑÉíó=éêçÖê~ã=~êÉ=~ë=ÑçääçïëK

táíÜ=íÜÉ=ÉñÅÉéíáçå=çÑ=�ïÉáÖÜí=äçëë=Åä~ëëÉë�I=íÜÉ=êÉëí=~êÉ=áå=Åçãéäá~åÅÉ=ïáíÜ=íÜÉ=çÄàÉÅíáîÉë=çÑ

íÜÉ=éêçÖê~ãW

67


kç lÄàÉÅíáîÉë pìÄàÉÅík~ãÉ=çÑ=j~å~ÖÉãÉåí

mêçÖê~ã

bñ~ãáåÉ=Å~êÄçå=ÇáçñáÇÉ ^ÅÜáÉîÉÇ dêÉÉåÜçìëÉ=d~ë

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~åÇ=_Éáíçì=éä~åí=áå=OMMV áåîÉåíçêó=~í=^éêáä=OMNM

bëí~ÄäáëÜ=íÜÉ=ÅçåÅÉéí=çÑ=äççâ mêçîáÇÉ=ãçêÉ=íÜ~å=íÜêÉÉ mêçÖê~ã=Ñçê=ÉãéäçóÉÉë

~ÑíÉê=çåÉ�ë=ÜÉ~äíÜ=áå ëéÉÅá~äáëí=éÜóëáÅ~ä íç=í~âÉ=éÜóëáÅ~ä

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Q çÑ=Å~êÄçå=ÇáçñáÇÉ=Éãáëëáçå áåîÉåíçêó=ÅÉêíáÑáÅ~íÉ áåîÉåíçêó=éêçÖê~ã=Ñçê

Äó=Tj=éêçÇìÅí=áå=OMMV áå=gìäó=OMNM Tj=éêçÇìÅíë

j~å~ÖÉãÉåí=~åÇ=Åçåíáåìçìë lÄí~áåÉÇ=lep^pNUMM lÅÅìé~íáçå~ä=p~ÑÉíó

R áãéêçîÉãÉåí=Ñçê=çÅÅìé~íáçå~ä ÅÉêíáÑáÅ~íÉ ~åÇ=eÉ~äíÜ=póëíÉã

ÜÉ~äíÜ=~åÇ=ë~ÑÉíó áå=lÅíçÄÉê=OMNM `ÉêíáÑáÅ~íáçå

bëí~ÄäáëÜ=~=ÜÉ~äíÜó=ïçêâáåÖ lÄí~áå=ÜÉ~äíÜ=áåáíá~íáçå eÉ~äíÜó=ïçêâéä~ÅÉ

SÉåîáêçåãÉåí=Ñçê=çìê=ëí~ÑÑX Ä~ÇÖÉ=~åÇ=ÜÉ~äíÜ ëÉäÑJÅÉêíáÑáÅ~íáçå

éêçãçíÉ=íÜÉ=áãéêçîÉãÉåí=çÑ éêçãçíáåÖ=Ä~ÇÖÉ éêçÖê~ã

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oÉÇìÅÉ=íÜÉ=~ãçìåí=çÑ=ï~íÉê oÉÇìÅíáçå=çÑ=TMMjP oÉÅóÅäÉ=ï~íÉê=~í

T êÉèìáêÉÇ=Ñçê=ÅççäáåÖ=íçïÉêë çÑ=ï~íÉê=éÉê=ãçåíÜ ol=t~íÉê=póëíÉã

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5.1.2 Environment protection managementqÜÉ=Åçãé~åó=ïçìäÇ=~äëç=ÅçåíáåìÉ=íç=éêçéçëÉ=Å~êÄçå=êÉÇìÅíáçå=éêçÖê~ãëI=~åÇ=Å~êêó=çìí=êÉëçìêÅÉ

êÉÅçîÉêó=~åÇ=êÉÅóÅäáåÖ=çÑ=âáíÅÜÉå=ï~ëíÉ=~åÇ=ëç=çåK

The effectiveness of the energy-saving program

ENF få=OMNMI=ïÉ=Åçãéäó=ïáíÜ=íÜÉ=ÖçîÉêåãÉåí=éçäáÅó=çÑ=ÉåÅçìê~ÖáåÖ=íÜÉ=ìëÉ=çÑ=êÉåÉï~ÄäÉ=ÉåÉêÖóI

~åÇ=ã~ÇÉ=~ééäáÅ~íáçåë=íç=íÜÉ=jáåáëíêó=çÑ=bÅçåçãáÅ=^ÑÑ~áêë=íç=ÄìáäÇ=êÉåÉï~ÄäÉ=ÉåÉêÖó=ÉèìáéJ

ãÉåí=J=~=íçí~ä=çÑ=OU=ìåáíë=çÑ=ëçä~ê=êççÑíçé=éÜçíçîçäí~áÅ=ëóëíÉãI=ïáíÜ=~=íçí~ä=Å~é~Åáíó=çÑ=NSMKPN

jtK==qÜáë=ï~ë=~ééêçîÉÇ=áå=OMNMLNNLNSK==tÉ=Ü~Ç=~äëç=ëáÖåÉÇ=~=Åçåíê~Åí=ïáíÜ=q~áï~å=mçïÉê

`çãé~åó=íç=ÅçãéäÉíÉ=íÜÉ=ÉèìáéãÉåí=ëÉí=ìé=~åÇ=é~ê~ääÉäJäáåâáåÖK

68


EOF få=OMMVI=ïÉ=Ü~Ç=êÉéä~ÅÉ=çäÇ=ä~ãéë=Ñçê=íÜÉ=qR=ÉåÉêÖó=ä~ÄÉä=ä~ãéë=ÄçíÜ=~í=íÜÉ=máåÖ=ÅÜÉåÖ=~åÇ

_Éáíçì=mä~åí=EÄçíÜ=áå=çÑÑáÅÉ=~åÇ=Ñ~ÅíçêóFI=íÜÉêÉ=ïÉêÉ=~=íçí~ä=çÑ=NIOTS=äáÖÜíëI=ë~îáåÖ=NTRIRMT

ÇÉÖêÉÉ=çÑ=ÉÑÑáÅáÉåÅó=éÉê=óÉ~êI=~åÇ=êÉÇìÅÉ=íÜÉ=Å~êÄçå=Éãáëëáçåë=çÑ=~Äçìí=NMVIPQM=âÖ=EÄ~ëÉÇ=çå

óÉ~ê=éçïÉê=ÅçÉÑÑáÅáÉåí=çÑ=MKSOP=âáäçÖê~ãë=çÑ=Å~êÄçå=ÇáçñáÇÉ=Éèìáî~äÉåí=Éãáëëáçåë=L=âtÜFK

EPF fåîÉëíãÉåí=áå=íÜÉ=à^=éáéÉäáåÉ=êÉéä~ÅÉãÉåí=éêçàÉÅí=áå=OMMUX=íÜÉ=~Åíì~ä=Åçåëìãéíáçå=ÑÉää=QOPI

TRM=ÇÉÖêÉÉë=Ñêçã=^éêáä=íç=aÉÅÉãÄÉê=OMMUX=êÉÇìÅÉ=çÑ=~Äçìí=OSVIRMR=âÖ=çÑ=Å~êÄçå=Éãáëëáçåë

EÄ~ëÉÇ=çå=ÅìêêÉåí=ÉäÉÅíêáÅáíó=Éãáëëáçå=Ñ~Åíçê=MKSPS=âáäçÖê~ãë=çÑ=Å~êÄçå=ÇáçñáÇÉ=Éèìáî~äÉåí=L

ÇÉÖêÉÉëFK

69


EQF få=OMMTI=ïÉ=Ü~Ç=êÉéä~ÅÉÇ=íÜÉ=ÅäÉ~å=êççã=äáÖÜíáåÖ=Ñçê=íÜÉ=éçïÉêJë~îáåÖ=íìÄÉëI=~=íçí~ä=çÑ=NIRRM=íìÄÉë

ïÉêÉ=êÉéä~ÅÉÇI=~åÇ=áíë=éçïÉê=ÉÑÑáÅáÉåÅó=áë=~Äçìí=OTINRS=ÇÉÖêÉÉë=É~ÅÜ=óÉ~êI=ë~îáåÖ=Å~êÄçå=ÉãáëJ

ëáçåë=çÑ=~Äçìí=NTIOVU=âÖ=çÑ=Å~êÄçå=Éãáëëáçåë=EÄ~ëÉÇ=çå=ÅìêêÉåí=ÉäÉÅíêáÅáíó=ÅçÉÑÑáÅáÉåí=çÑ=MKSPT

âáäçÖê~ãë=çÑ=Å~êÄçå=ÇáçñáÇÉ=Éèìáî~äÉåí=Éãáëëáçåë=L=âtÜFK

The effectiveness of the water-saving program

t~íÉê=ìëÉÇ=~í=íÜÉ=qu`=éä~åí=ÅçãÉë=ÅçãéäÉíÉäó=Ñêçã=íÜÉ=q~áï~å=t~íÉê=pìééäó=`çêéçê~íáçåK==få

îáÉï=çÑ=íÜÉ=äáãáíÉÇ=ï~íÉê=êÉëçìêÅÉë=áå=q~áï~åI=ïÉ=Ü~Ç=ÅçåÇìÅíÉÇ=ëí~íáëíáÅë=Ñçê=í~é=ï~íÉê=ìëÉ=~ë

ëÜçïå=áå=íÜÉ=ÑçääçïáåÖ=í~ÄäÉK==cìêíÜÉêãçêÉI=ïÉ=Ü~Ç=ÅçåíáåìÉÇ=íç=áåîÉëí=áå=êÉÅóÅäáåÖ=Ñ~ÅáäáíáÉë=áå

OMMUK==cêçã=kçîÉãÄÉê=OMMU=çåï~êÇ=ïÉ=ïáää=ÅçääÉÅí=~Äçìí=PRB=çÑ=íÜÉ=ol=ï~ëíÉ=ï~íÉê=ïÜáÅÜ=ÅçãÉë

Ñêçã=íÜÉ=éêçÅÉëë=çÑ=ÅêÉ~íáåÖ=éìêÉ=ï~íÉêI=Ñçê=ÑäìëÜáåÖ=~åÇ=~áêJÅçåÇáíáçåáåÖ=ìëÉK

`~íÉÖçêó OMMU OMMV OMNM

t~íÉê=ÅçåëìãéíáçåEjPF NQTIVVU NROIONS NTSIMSN

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í~é=ï~íÉêX=áå=OMMVI=íÜÉ=ol=ï~ëíÉï~íÉê=êÉÅóÅäáåÖ=~ÅÅçìåíë=Ñçê=SKRSB=çÑ=íÜÉ=~ååì~ä=Åçåëìãéíáçå=çÑ

í~é=ï~íÉêX=~åÇ=áå=OMNMI=íÜÉ=ol=ï~ëíÉï~íÉê=êÉÅóÅäáåÖ=~ÅÅçìåíë=Ñçê=UKPUB=çÑ=íÜÉ=~ååì~ä=Åçåëìãéíáçå

çÑ=í~é=ï~íÉêK

70


Resource Recycling

få=~ÅÅçêÇ~åÅÉ=ïáíÜ=ÉåîáêçåãÉåí~ä=ã~å~ÖÉãÉåí=êÉèìáêÉãÉåíëI=ëÅê~é=ãÉí~ä=ïÉêÉ=êÉÅóÅäÉÇ=Äó=èì~äáJ

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vÉ~ê t~ëíÉ=oÉÅóÅäáåÖ=EâÖF

OMNM UMR

OMMV PIMPV

OMMU NIVSS

OMMT QIVMV

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Kitchen waste recycling

få=OMNM=ïÉ=ëí~êíÉÇ=ÅçåÇìÅíáåÖ=ëí~íáëíáÅë=çå=çêÖ~åáÅ=ï~ëíÉë=ÉëéÉÅá~ääó=âáíÅÜÉå=ëÅê~éëI=çÑ=ïÜáÅÜ=ïÉ

êÉÅóÅäÉÇ=~=íçí~ä=çÑ=OUINUOKNO=âÖ=áå=~=óÉ~êI=áåÑçêã~íáçå=çÑ=ïÜáÅÜ=áë=ëÜçïå=áå=íÜÉ=ÑçääçïáåÖ=í~ÄäÉK

háíÅÜÉå=ëÅê~éë=~ÅÅçìåíë=Ñçê=~Äçìí=QMB=çÑ=íÜÉ=ÖÉåÉê~ä=Åçãéçëáíáçå=çÑ=íÜÉ=Ö~êÄ~ÖÉK=fÑ=íÜÉ=ï~ëíÉ=Å~å

ÄÉ=êÉÅóÅäÉÇ=~åÇ=êÉìëÉÇI=åçí=çåäó=ïçìäÇ=áí=ÉñíÉåÇ=íÜÉ=äáÑÉ=çÑ=ä~åÇÑáää=ëáíÉë=Äìí=~äëç=áãéêçîÉ=íÜÉ

ÉÑÑáÅáÉåÅó=çÑ=Ñìêå~ÅÉ=áåÅáåÉê~íáçåK==cìêíÜÉêãçêÉI=ïÉ=~äëç=éìí=~=ëáÖå=~í=íÜÉ=ÄìÑÑÉí=í~ÄäÉ=ïÜáÅÜ=êÉ~Çë

�mäÉ~ëÉ=íêÉ~ëìêÉ=êÉëçìêÅÉë=~åÇ=êÉÇìÅÉ=ÑççÇ=ï~ëíÉI=éäÉ~ëÉ=í~âÉ=çåäó=~ë=ãìÅÜ=~ë=óçì=åÉÉÇÉÇ�=íç

êÉãáåÇ=ÅçääÉ~ÖìÉë=åçí=íç=ï~ëíÉ=ÑççÇK

jçåíÜ oÉÅóÅäáåÖ=tÉáÖÜí=EâÖF^îÉê~ÖÉ=êÉÅóÅäÉÇ qÜÉ=~îÉê~ÖÉ=êÉÅóÅäÉÇ

áå=~=Ç~ó=EâÖF Äó=~=éÉêëçå=EâÖF

=N OIQVTKNO UMKRR OKUS

=O NITSTKTM TMKTN OKMQ

=P OIRTQKQM UPKMR OKVT

=Q OIQMNKVM UMKMS OKTN

=R OIQORKUM TUKOR OKTN

=S OINQMKSM TVKOU OKPR

=T OIRMMKTM UMKST OKTO

=U OIQOVKUM TUKPU OKSN

=V OIPTQKPM TVKNQ OKRP

NM OIQUTKMM UMKOP OKSP

NN OIQTQKPM UOKQU OKRV

NO OINMUKRM SUKMO OKNV

71


5.2 Implementation of environment protection

däçÄ~ä=ï~êãáåÖ=áë=ÖÉííáåÖ=ëÉêáçìë=Ç~ó=Äó=Ç~óK==cçê=íÜáë=êÉ~ëçåI=qu`=~åÇ=áíë=ëí~ÑÑ=éêçãçíÉ=íÜÉ=ÑçääçïáåÖ

ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=~ÅíáîáíáÉë=áå=íÜÉáê=Ç~áäó=äáîÉëI=ïáíÜ=ëÜ~êÉ=íÜÉáê=êÉëéçåëáÄáäáíó=~åÇ=ÉÑÑçêíë=áå=éêçíÉÅíáåÖ

íÜÉ=éä~åÉíK

5.2.1 Greening plantG tÉ=~êÉ=ÅçããáííÉÇ=íç=~=ÅäÉ~å=~åÇ=ÖêÉÉå=ÉåîáêçåãÉåí=ÄçíÜ=áåëáÇÉ=~åÇ=çìíëáÇÉ=íÜÉ=Ñ~ÅíçêóI=áå

çêÇÉê=íç=~ÅÜáÉîÉ=íÜÉ=Öç~ä=çÑ=èì~äáíó=ä~åÇëÅ~éáåÖ=Ñçê=çìê=éä~åíK=cìêíÜÉêãçêÉI=~=íçí~ä=çÑ=çåÉ

ÜìåÇêÉÇ=ÑìääJÖêçïå=éä~åíë=~êÉ=éä~åíÉÇ=íÜêçìÖÜçìí=íÜÉ=éêÉãáëÉëK

G tÉ=~äëç=é~êíáÅáé~íÉÇ=áå=íÜÉ=éä~åí=~Ç~éíáçå=~Åíáîáíó=çêÖ~åáòÉÇ=Äó=íÜÉ=eëáåÅÜì=fåÇìëíêá~ä=m~êâ

pÉêîáÅÉ=`ÉåíÉê=çÑ=íÜÉ=jáåáëíêó=çÑ=bÅçåçãáÅ=^ÑÑ~áêëK==jçêÉçîÉêI=ïÉ=~äëç=ïçå=íÜÉ=íáíäÉ=çÑ

�ÉñÅÉääÉåí=ÄìëáåÉëë�=áå=çìê=ÄÉ~ìíáÑáÅ~íáçå=~åÇ=éä~åí=~Ç~éíáçå=ïçêâ=ïÜáÅÜ=íççâ=éä~ÅÉ=~í=máåÖ

`ÜÉåÖ=fåÇìëíêá~ä=wçåÉ=áå=íÜÉ=OMMVK==qÜÉ=~ï~êÇ=ï~ë=ÖáîÉå=Äó=íÜÉ=j~å~ÖÉãÉåí=lÑÑáÅÉ=çÑ=jáåáëJ

íêó=çÑ=bÅçåçãáÅ=^ÑÑ~áêë�=kçêíÜ=fåÇìëíêá~ä=m~êâKX=ëç=Ñ~ê=íÜÉêÉ=áë=ëíáää=~å=çåÖçáåÖ=~ÇçéíáçåK

5.2.2 Pollution prevention^ë=Ñçê=éçääìíáçå=éêÉîÉåíáçå=~åÇ=ÅçåíêçäI=íÜÉ=Åçãé~åó=Ü~Ç=ëÉí=ìé=ëÉîÉê~ä=éçääìíáçå=Åçåíêçä=Ñ~ÅáäáíáÉë

ëìÅÜ=~ë=~áê=ÅäÉ~åáåÖ=íçïÉêëI=~Åíáî~íÉÇ=Å~êÄçå=~Çëçêéíáçå=ÉèìáéãÉåí=~ë=ïÉää=~ë=ï~ëíÉï~íÉê=íêÉ~íãÉåí

Ñ~ÅáäáíáÉëK==qÜÉáê=çéÉê~íáçå=áë=áå=~ÅÅçêÇ~åÅÉ=ïáíÜ=�ëí~íáçå~êó=éçääìíáçå=ëçìêÅÉ=çéÉê~íáåÖ=éÉêãáí�I

�t~íÉê=mçääìíáçå=`çåíêçä=mÉêãáíë�=~ë=ïÉää=~ë=ïáíÜ=íÜÉ=êÉèìáêÉãÉåíë=çÑ=fplNQMMN=ëóëíÉãK==tÉ

êÉÖìä~êäó=Å~êêó=çìí=�ëí~íáçå~êó=ëçìêÅÉë�?=~åÇ=�ÉÑÑäìÉåí�=íÉëíI=ïáíÜ=íÉëí=êÉëìäíë=~ååçìåÅÉÇ=çå=çìê

ïÉÄëáíÉ=ÜííéWLLïïïKíñÅÅçêéKÅçãLíïLá|ÉëÜLMTKÜíãäK

72


qç=ÉÑÑÉÅíáîÉäó=ã~å~ÖÉ=~åÇ=ã~áåí~áå=íÜÉ=~ëëçÅá~íÉÇ=Åçåíêçä=Ñ~ÅáäáíáÉëI=íÜÉáê=áåÇÉÅÉåí=ÑêÉèìÉåÅó=~åÇ=ã~áåJ

íÉå~åÅÉ=ÅóÅäÉë=~êÉ=áãéäÉãÉåíÉÇ=~ÅÅçêÇáåÖ=íç=êÉäÉî~åí=éÉêãáíë=~åÇ=íÜÉ=êÉÖìä~íáçåë=çÑ=áåíÉêå~ä=ÇçÅìãÉåíëI

áå=çêÇÉê=íç=ã~áåí~áå=íÜÉ=éêçéÉê=çéÉê~íáçå=ê~íÉ=çÑ=íÜÉ=Åçåíêçä=Ñ~ÅáäáíáÉëI=~åÇ=íç=ÉåëìêÉ=íÜ~í=íçí~ä=Éãáëëáçåë=çÑ

íÜÉ=Åçãé~åó=áë=äçïÉê=íÜ~å=Åçåíêçä=ëí~åÇ~êÇë=E~ããçåá~W=MKPNPÖ=L=ëX=åáíêáÅ=~ÅáÇW=MKMQOÖ=L=ëX=îçä~íáäÉ=çêÖ~åáÅ

ÅçãéçìåÇëW=RSKUTÖ=L=ëFK==s~êáçìë=Åçåíêçä=ãÉ~ëìêÉë=~êÉ=ÇÉëÅêáÄÉÇ=~ë=ÑçääçïëW

Measures for Preventing Air Pollution

qÜÉ=Ñ~Åíçêó=áë=ÉèìáééÉÇ=ïáíÜ=íïç=~áê=ÅäÉ~åáåÖ=íçïÉêë=~åÇ=íÜêÉÉ=ëÉíë=çÑ=~Åíáî~íÉÇ=Å~êÄçå=ÑáäíÉêáåÖ

ÉèìáéãÉåíK==qÜÉ=ÑäçïÅÜ~êí=áë=áääìëíê~íÉÇ=ÄÉäçïK==qÜÉ=~áê=èì~äáíó=áåëéÉÅíáçå=ëí~åÇ~êÇ=~åÇ=áåëéÉÅíáçå

êÉëìäíë=~êÉ=éêÉëÉåíÉÇ=áå=Åçêéçê~íÉ=ïÉÄëáíÉ==�qÜÉ=ÉåîáêçåãÉåí=ë~ÑÉ=ÜóÖáÉåÉ=ÅÜÉÅâ=í~ÄäÉ=çÑ=qu`

máåÖ=`ÜÉåÖ=Ñ~Åíçêó�K

73


Measures for Preventing Water Pollution

^ÑíÉê=éêÉJíêÉ~íãÉåí=éêçÅÉëëI=ï~ëíÉï~íÉê=ÖÉåÉê~íÉÇ=Äó=íÜÉ=éêçÅÉÇìêÉ=áë=íÜÉå=ÇáëÅÜ~êÖÉÇ=îá~=ëÉïÉê=íç

íÜÉ=ï~ëíÉï~íÉê=íêÉ~íãÉåí=ëí~íáçå=áå=máåÖ=`ÜÉåÖ=íç=ìåÇÉêÖç=ìåáÑáÉÇ=íêÉ~íãÉåíI=ïÜÉêÉ~ë=ëäìÇÖÉ=~êÉ

êÉãçîÉÇI=íê~åëéçêíÉÇ=~åÇ=éêçÅÉëëÉÇ=Äó=èì~äáÑáÉÇ=ÄìëáåÉëë=çïåÉêëK==qu`=ÅçåÇìÅíÉÇ=ï~ëíÉ=ï~íÉê

èì~äáíó=áåëéÉÅíáçå=çå=~=èì~êíÉêäó=Ä~ëáëK==qÜÉ=áåëéÉÅíáçå=êÉëìäíë=ãÉÉí=íÜÉ=ÖçîÉêåãÉåíJëÉí=ëí~åÇ~êÇëK

qÜÉ=áåëéÉÅíáçå=ëí~åÇ~êÇë=~åÇ=áåëéÉÅíáçå=êÉëìäíë=~êÉ=éêÉëÉåíÉÇ=áå=Åçêéçê~íÉ=ïÉÄëáíÉ=�qÜÉ=ÉåîáêçåJ

ãÉåí=ë~ÑÉ=ÜóÖáÉåÉ=ÅÜÉÅâ=í~ÄäÉ=çÑ=qu`=máåÖ=`ÜÉåÖ=Ñ~Åíçêó�K==t~ëíÉ=ï~íÉê=íêÉ~íãÉåí=Ñäçï=áë=äáëíÉÇ

ÄÉäçïK

Waste Management

^ÅÅçêÇáåÖ=íç=íÜÉ=�qu`=ï~ëíÉ=Åçåíêçä=~åÇ=ã~å~ÖÉãÉåí=ãÉíÜçÇ�=Ñçê=î~êáçìë=ï~ëíÉ=çéÉê~íáçå=ÅçåJ

íêçä=çéÉê~íáçå=áå=íÜÉ=Ñ~ÅíçêóI=ï~ëíÉ=ã~íÉêá~äë=~êÉ=Åä~ëëáÑáÉÇ=~åÇ=ëçêíÉÇ=ÄÉÑçêÉ=ÄÉáåÖ=Ü~ìäÉÇ=~ï~ó=Äó

ï~ëíÉ=ã~íÉêá~ä=éêçÅÉëëçêëI=ïÜáÅÜ=Ü~îÉ=ÄÉÉå=~ééêçîÉÇ=Äó=íÜÉ=ÖçîÉêåãÉåí=Ñçê=íÜÉ=íêÉ~íãÉåí=çê=êÉÅóJ

ÅäáåÖ=çÑ=íÜÉ=ï~ëíÉ=ã~íÉêá~äëK==qÜÉ=Çáëéçë~ä=áåëíêìÅíáçå=çÑ=íÜÉ=íçé=R=ï~ëíÉ=çÑ=íÜÉ=Åçãé~åó=áë=ëÜçïå=áå

íÜÉ=í~ÄäÉ=ÄÉäçïW

iáÅÉåëÉ=åìãÄÉê=çÑ fåíÉêãÉÇá~íÉ oÉÅóÅäáåÖ cáå~äk~ãÉ=çÑ=t~ëíÉ `çÇÉ qêÉ~íãÉåí èì~äáÑáÉÇ=îÉåÇçêë qêÉ~íãÉåí j~å~ÖÉãÉåí Çáëéçë~ä

Ñçê=ÅäÉ~åáåÖ=ìé ãÉíÜçÇ

d~êÄ~ÖÉ aJNUMN `çããáëëáçåÉÇ `Éåíê~ä=dçîÉêåãÉåí qêÉ~íãÉåí kçåÉ _ìêóéêçÅÉëëáåÖ t~ëíÉ=kçK=MVTMMMQSSR Äó=ÄìêåáåÖ

fåçêÖ~åáÅ=ëäìÇÖÉ aJMVMO `çããáëëáçåÉÇ `Éåíê~ä=dçîÉêåãÉåí kçåÉ kçåÉ _ìêóéêçÅÉëëáåÖ t~ëíÉ=kçK=MVUMMSORTT

kçåJÜ~ò~êÇçìë aJMVMP `çããáëëáçåÉÇ `Éåíê~ä=dçîÉêåãÉåí mÜóëáÅ~ä kçåÉ _ìêóëäìÇÖÉ éêçÅÉëëáåÖ t~ëíÉ=kçK=MVTMMTPSNQ íêÉ~íãÉåí

kçåJÜ~ò~êÇçìë aJNRMP `çããáëëáçåÉÇ `Éåíê~ä=dçîÉêåãÉåí `ÜÉãáÅ~ä kçåÉ kçåÉ~ÅáÇ=ï~ëíÉ éêçÅÉëëáåÖ t~ëíÉ=kçK=MVTMUMNORQ íêÉ~íãÉåí

bäÉÅíêçåáÅ bJMONT `çããáëëáçåÉÇ `Éåíê~ä=dçîÉêåãÉåí mÜóëáÅ~ä kçåÉ kçåÉÅçãéçåÉåíë éêçÅÉëëáåÖ t~ëíÉ=kçK=MVTMUMNORQ íêÉ~íãÉåíï~ëíÉIpÅê~éë=~åÇÇÉÑÉÅíáîÉ=éêçÇìÅíë

74


Statistics for waste clearance and transport for 2009 are as follows:

Statistics for waste clearance and transport for 2010 are as follows:

75


5.2.3 Implemented internal concept of environment protection^ë=áåÑäìÉåÅÉÇ=Äó=íÜÉ=ÖçîÉêåãÉåíI=ïÉ=éêçãçíÉ=~åÇ=ÉåÅçìê~ÖÉ=çìê=ëí~ÑÑ=íç=Ñçääçï=íÜÉ=íïÉäîÉ=�åç

êÉÖêÉíë=Å~êÄçå=êÉÇìÅíáçå=ãÉ~ëìêÉë�=ÄçíÜ=áå=íÜÉ=çÑÑáÅÉ=~åÇ=~í=ÜçãÉK==qÜÉ=áåíÉêå~ä=áãéäÉãÉåí~íáçå=çÑ

íÜÉ=ÉåîáêçåãÉåí~äJÑêáÉåÇäó=ÅçåÅÉéí=áë=~ë=ÑçääçïëW

Twelve no regrets carbon reduction measures:

fíÉã `çåíÉåí

N ^áê=ÅçåÇáíáçåáåÖ=áë=åçí=íç=ÄÉ=äÉ~âÉÇW=äÉëë=ìëÉ=çÑ=~áêJÅçåÇáíáçåáåÖI=çéÉå=ïáåÇçï=ãçêÉ=çÑíÉåX

Çç=åçí=ïÉ~ê=ëìáí=~åÇ=íáÉ=áå=åçåJëéÉÅáÑáÅ=çÅÅ~ëáçåëX=~áê=íÉãéÉê~íìêÉ=ëÜçìäÇ=ÄÉ=ÄÉíïÉÉå

OR=ú=OS=�=~åÇ=äÉ~â~ÖÉ=ëÜçìäÇ=ÄÉ=~îçáÇÉÇK

O qìêåáåÖ=çÑÑ=äáÖÜíë=~åÇ=éìää=íÜÉ=éäìÖ=ïÜÉå=óçì=äÉ~îÉ=íÜÉ=êççãW=íìêåáåÖ=çÑÑ=äáÖÜíëI=íìêåÉÇ=çÑÑ

íÜÉ=ã~ÅÜáåÉI=~åÇ=éìää=íÜÉ=éäìÖX=êÉîáÉï=íÜÉ=äáÖÜíáåÖ=êÉèìáêÉãÉåíëI=áãéêçîÉ=äáÖÜíáåÖ

éÉêÑçêã~åÅÉI=êÉÇìÅÉ=íÜÉ=åìãÄÉê=çÑ=Éñíê~=ä~ãéK

P dê~Çì~ääó=êÉéä~ÅÉÇ=íÜÉ=íê~Çáíáçå~ä=áåÅ~åÇÉëÅÉåí=äáÖÜí=ÄìäÄë=ïáíÜ=ÉåÉêÖó=ë~îáåÖ=äáÖÜí=ÄìäÄëI

ë~ãÉ=ÄêáÖÜíåÉëë=Äìí=ãçêÉ=ÉåÉêÖóJë~îáåÖ=~åÇ=Ü~îÉ=~=äçåÖÉê=äáÑÉëé~åI=íÜÉêÉÄó=Åçëí=äÉëë=ãçåÉó

Q fÑ=óçì=ï~åí=íç=ë~îÉ=ÉåÉêÖó=~åÇ=ë~îÉ=ï~íÉêI=éäÉ~ëÉ=ëÉÉ=íÜÉ=í~ÖW=Äìó=ÅçããçÇáíó=Åçåí~áåáåÖ

ÖêÉÉå=í~Öë=~åÇ=ÉåÉêÖóJë~îáåÖ=í~ÖëI=ï~íÉêJë~îáåÖ=í~Öë=~åÇ=éêçÇìÅíë=ÜáÖÜ=áå=bbo=î~äìÉëI=óçì

Å~å=ë~îÉ=~=äçí=çÑ=ÉåÉêÖó=~åÇ=ÜÉäé=íç=êÉÇìÅÉ=Å~êÄçå=íÜÉêÉÄó=~áÇáåÖ=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçåK

R oáÇáåÖ=ÄáÅóÅäÉ=~åÇ=ï~äâáåÖ=áë=ÜÉ~äíÜóW=ìëÉ=íÜÉ=ëí~áêë=ãçêÉI=ìëÉ=äÉëë=ÉäÉî~íçêI=Öç=íç=ïçêâ=Äó

ÄáâÉI=ï~äâ=ãçêÉX=íÜÉëÉ=~ÅíáîáíáÉë=ÜÉäé=íç=áåÅêÉ~ëÉ=óçìê=ëéçêíë=~åÇ=ÑáíåÉëë=íáãÉK

S pÉäÉÅí=~=Ç~ó=áå=~=ïÉÉâ=ïáíÜçìí=ÇêáîáåÖ=íç=ïçêâW=ìëÉ=éìÄäáÅ=íê~åëéçêí=ãçêÉX=íÜáë=ÜÉäéë=íç

êÉÇìÅÉ=íÜÉ=åìãÄÉê=çÑ=~=éÉêëçå=ÇêáîáåÖ=~=Å~ê=çê=ãçíçêÅóÅäÉX=Çç=åçí=ÇêáîÉ=~í=äÉ~ëí=çåÉ=Ç~ó=~

ïÉÉâK

T pÉäÉÅí=Å~êë=íç=ÜÉäé=êÉÇìÅÉ=Å~êÄçå=ÉãáëëáçåW=ìëÉÇ=çáä=~åÇ=Ö~ë=Çì~äJÑìÉäI=ÜóÄêáÇ=çê=ÉäÉÅíêáÅ

îÉÜáÅäÉë=çê=éçïÉê=ÉèìáéãÉåíX=ÇÉîÉäçé=~=Ü~Äáí=çÑ=é~êâáåÖ=ïáíÜ=íÜÉ=ÉåÖáåÉ=çÑÑK

U b~í=ãçêÉ=Ñêìáí=~åÇ=îÉÖÉí~ÄäÉë=~åÇ=äÉëë=ãÉ~íW=íêó=íç=ìëÉ=äçÅ~ä=áåÖêÉÇáÉåíëX=í~âÉ=~=îÉÖÉí~êá~å

ÇáÉí=çåÉ=Ç~ó=éÉê=ïÉÉâ=çê=çåÅÉ=~=Ç~óX=íÜáë=ÜÉäéë=íç=êÉÇìÅÉ=Å~êÄçå=Éãáëëáçåë=îá~=~åáã~ä

ÜìëÄ~åÇêó=~åÇ=íÜÉ=ÑççÇK

V _êáåÖ=óçìê=çïå=éçêí~ÄäÉ=ÅìéI=ÅÜçéëíáÅâëI=~=Ü~åÇâÉêÅÜáÉÑ=~åÇ=ëÜçééáåÖ=Ä~ÖëX=Çç=åçí=Çêáåâ

ÄçííäÉÇ=ï~íÉê=íÜ~í=çÑíÉåX=ìëÉ=Çáëéçë~ÄäÉ=ÅçããçÇáíó=äÉëë

NM `ÜÉêáëÜ=íÜÉ=êÉëçìêÅÉë=íç=Å~êÉ=Ñçê=íÜÉ=É~êíÜW=ìëÉ=ÄçíÜ=ëáÇÉë=çÑ=~=é~éÉêX=ìëÉ=êÉÅóÅäÉÇ=é~éÉêI

ìëÉ=éêçîáåÅá~ä=í~éë=~åÇ=íçáäÉíëX=åç=ÉñÅÉëëáîÉ=é~Åâ~ÖáåÖ=çÑ=ÖççÇëX=êÉÅóÅäáåÖ=çÑ=êÉëçìêÅÉë

NN `ÜçëÉ=äçïJÉãáëëáçå=Å~êëW=ïÜÉå=éìêÅÜ~ëáåÖ=éêáî~íÉ=Å~êë=éäÉ~ëÉ=éìêÅÜ~ëÉ=äçïJÉãáëëáçå=îÉJ

ÜáÅäÉë=ïáíÜ=äçï=ÑìÉä=ÅçåëìãéíáçåI=íÜáë=Ü~ë=~å=~Çî~åí~ÖÉ=çÑ=ë~îáåÖ=ÉåÉêÖóX=áí=áë=ÉîÉå=ÄÉííÉê

íç=í~âÉ=íÜÉ=ÄìëK

NO aç=åçí=äÉ~îÉ=íÜÉ=éäìÖ=ìå~ííÉåÇÉÇ=Ñçê=ÉäÉÅíêáÅ~ä=~ééäá~åÅÉëW=Ñçê=ÉäÉÅíêáÅ~ä=~ééäá~åÅÉëI=áå=íÜÉ

Å~ëÉ=çÑ=åçí=ìëáåÖ=íÜÉãI=éäÉ~ëÉ=íìêå=íÜÉ=éçïÉê=çÑÑ=íç=ë~îÉ=ÉäÉÅíêáÅáíóI=íÜáë=áë=óÉí=~åçíÜÉê

ÉÑÑçêí=íç=éêçíÉÅí=íÜÉ=ÉåîáêçåãÉåíK

76


ENF qÜÉ=ÅçåÅÉéí=çÑ=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=~åÇ=áíë=ÉÇìÅ~íáçå=~åÇ=éêçãçíáçå

få=OMNM=ïÉ=ëÉí=ìé=íÜÉ=�oÉëÅìÉ=íÜÉ=b~êíÜ=wçåÉ�=áå=íÜÉ=�ÉÇìÅ~íáçå=~åÇ=íê~áåáåÖ=ÇçìÄäÉ=ïÉÉâäó�K

qÜêçìÖÜ=íÜáë=~Åíáîáíó=ïÉ=Åçåíáåì~ääó=éêçîáÇÉ=ÉåîáêçåãÉåí~äJêÉä~íÉÇ=âåçïäÉÇÖÉ=íç=çìê=ÉãéäçóÉÉ

áå=çêÇÉê=íç=ÑìäÑáää=çìê=êÉëéçåëáÄáäáíó=íç=éêçíÉÅí=íÜÉ=É~êíÜ=~åÇ=ÉåÉêÖóK

77


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êÉëíê~áåáåÖ=çìê=ã~íÉêá~ä=ÇÉëáêÉë=~åÇ=çåÉDë=~ééÉíáíÉ=~ë=ïÉää=~ë=ÅÜ~åÖáåÖ=íÜÉ=É~íáåÖ=Ü~ÄáíëI=~åÇ

êÉÅÉáîáåÖ=ÜÉ~äíÜó=~åíáçñáÇ~åíK==lå=~=ä~êÖÉê=ëÅ~äÉI=íÜÉ=áãé~Åí=çÑ=ÇÉÑçêÉëí~íáçåI=ÖêÉÉåÜçìëÉ=Ö~ëÉë

~êÉ=äÉëëÉåÉÇI=áåÇáêÉÅíäó=áãéêçîáåÖ=íÜÉ=ÉåîáêçåãÉåíI=ÄçíÜ=Ñçê=ìë=~åÇ=ÑìíìêÉ=ÖÉåÉê~íáçåë=ïÜç=~ää

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78


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Ñçê=çåÉ=ÑäççêK==cìêíÜÉêãçêÉI=ïÉ=~äëç=éçëíÉÇ

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80


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áãéäÉãÉåí=íÜÉ=ÅçåÅÉéí=çÑ=êÉÅóÅäáåÖK==få=~ÇÇáíáçåI=êÉÅóÅäÉ=ÄçñÉë=~êÉ=~äëç=éä~ÅÉÇ=~í=ÅÉêí~áå=äçÅ~J

íáçåë=çÑ=íÜÉ=Åçãé~åóK==qÜáë=ïçìäÇ=ÜÉäé=íç=~ëëçêí=~ää=âáåÇ=çÑ=Ö~êÄ~ÖÉI=~ë=ïÉää=~ë=êÉÅóÅäáåÖ=ëçãÉ

çÑ=íÜÉãK==cìêíÜÉêãçêÉI=âáíÅÜÉå=ï~ëíÉë=~êÉ=~äëç=êÉÅóÅäÉÇK

ENPF páåÅÉ=gìäó=OMMTI=íÉãéÉê~íìêÉ=áå=íÜÉ=çÑÑáÅÉ

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ENQF `çåíáåìÉÇ=íç=ÇáÖáíáòÉ=íÜÉ=ÉåîáêçåãÉåíI=~åÇ=Éëí~ÄäáëÜ=~=ê~åÖÉ=çÑ=ÇáÖáíáòÉÇ=çéÉê~íáåÖ=ëóëíÉãI=ëìÅÜ

~ëW=ÉäÉÅíêçåáÅ=Ñçêãë=ïçêâÑäçï=ëóëíÉãëI=ÉäÉÅíêçåáÅ=é~óêçääI=ÉäÉÅíêçåáÅ=ÄìääÉíáå=Äç~êÇëI=äÉ~êåáåÖ

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81


5.2.4 Implemented external concept of environment safety andhealthqç=ÉåëìêÉ=íÜÉ=ë~ÑÉíó=çÑ=Ñ~Åíçêó=ïçêâÉêë=çå=íÜÉ=ÅçåëíêìÅíáçå=~åÇ=íç=ã~áåí~áå=íÜÉ=ëìêêçìåÇáåÖ

ÉåîáêçåãÉåíI=íÜÉ=`çãé~åó=Ü~ë=Éëí~ÄäáëÜÉÇ=êÉäÉî~åí=ã~å~ÖÉãÉåí=ëóëíÉã=Ñçê=Åçåíê~ÅíçêëK

mêáçê=íç=íÜÉ=ÅçJçéÉê~íáçåI=íÜÉ=Åçåíê~Åíçêë=ïçìäÇ=ëáÖå=íÜÉ=�Åçåíê~Åíçêë�=ë~ÑÉíóI=ÜÉ~äíÜ=~åÇ=ÜóÖáÉåÉ

~ÖêÉÉãÉåí�=íç=ÉåëìêÉ=íÜ~í=éêáçêI=ÇìêáåÖI=~åÇ=~ÑíÉê=íÜÉ=çéÉê~íáçåë=~êÉ=áå=~ÅÅçêÇ~åÅÉ=íç=íÜÉ=êÉÖìä~íáçåëK

tÉ=~äëç=êÉèìáêÉ=íÜ~íI=ÄÉÑçêÉ=íÜÉ=ÅçåëíêìÅíáçåI=íÜÉ=~ééäáÅ~åí=áë=êÉèìáêÉÇ=íç=Ñáää=íÜÉ=�`çåíê~Åíçê=ïçêâ

éÉêãáí=~åÇ=ÅçåëíêìÅíáçå=ÉåîáêçåãÉåí=êáëâ=Ñçêã�I=~åÇ=~ëâáåÖ=íÜÉ=ë~ÑÉíó=~åÇ=ÜÉ~äíÜ=ìåáí=íç=éêçîáÇÉ=ìë

ïáíÜ=~=ëÉÅìêáíó=Öì~êÇ=çÑÑáÅÉ=íç=ÄÉ=ìëÉÇ=~ë=~=Ä~ëáë=Ñçê=áåëéÉÅíáçåK==^ää=íÜÉ=ÅçåëíêìÅíáçå=ïçêâÉêë=~êÉ

êÉèìáêÉÇ=íç=é~ëë=íÜÉ=ÜÉ~äíÜ=~åÇ=ë~ÑÉíó=íê~áåáåÖëK==låäó=~ÑíÉê=íÜáë=áë=ÇçåÉ=íÜ~í=íÜÉó=~êÉ=~ääçïÉÇ=íç=ÉåíÉê

íÜÉ=éä~åíK

82


5.2.5 Green accountingfå=îáÉï=çÑ=íÜÉ=ÖêçïáåÖ=áåíÉêå~íáçå~ä=ÉãéÜ~ëáë=çå=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=áëëìÉëI=ëáåÅÉ=j~êÅÜ=PNI

OMNM=çåï~êÇëI=~=ÅçÇÉ=Ñçê=ÉåîáêçåãÉåí~ä=ë~ÑÉíó=~åÇ=ÜÉ~äíÜ=áë=éêçéçëÉÇW=bppI=ïÜáÅÜ=ÉåÅçãé~ëëÉë

íçéáÅë=ëìÅÜ=~ë=ÉåîáêçåãÉåí~ä=ÜÉ~äíÜI=Å~êÄçå=ë~îáåÖI=~åÇ=ÉñéÉåëÉë=Ñçê=ÖêÉÉå=~ÅíáîáíáÉëK==qÜáë=ï~óI

çÄàÉÅíáîÉ=Ç~í~=áë=ìëÉÇ=íç=ëÜçï=íÜÉ=Åçãé~åó�ë=ÉÑÑçêíë=áå=íÜÉ=~êÉ~=çÑ=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçåK==qÜÉ

~ãçìåí=çÑ=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=ÉñéÉåÇáíìêÉ=áå=OMNM=~ãçìåíÉÇ=íç=NITMUIQOQ=Ççää~êëI=ã~áåäó=áå

íÜÉ=~êÉ~=çÑ=ÉåîáêçåãÉåí~ä=ÅäÉ~åJìéI=çéÉê~íáåÖ=ÉåîáêçåãÉåí=íÉëíáåÖI=éçääìíáçå=Åçåíêçä=ÉèìáéãÉåí

çéÉê~íáçå=~åÇ=ã~áåíÉå~åÅÉ=Åçëíë=I=í~âáåÖ=~Äçìí=UQB=çÑ=íçí~ä=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=ÉñéÉåÇáíìêÉëK

5.3 Greenhouse gas inventory

_~ëÉÇ=çå=íÜÉ=íêÉåÇë=çÑ=ÖäçÄ~ä=Å~êÄçå=êÉÇìÅíáçåI=íÜÉ=ÖçîÉêåãÉåíDë=Å~êÄçå=Éãáëëáçå=êÉÇìÅíáçå=í~êÖÉí=áë=Ä~ëÉÇ=çå

íÜÉ=éêçéçë~ä=ÄêçìÖÜí=ìé=Äó=íÜÉ=bm^=çå=QíÜ=çÑ=j~êÅÜI=OMNMI=ïáíÜ=~=í~êÖÉí=çÑ=êÉÇìÅáåÖ=`lO=Éãáëëáçåë=Äó=ONM

ãáääáçå=íçåë=ïáíÜáå=~=ÇÉÅ~ÇÉK==få=êÉëéçåëÉ=íç=ÖäçÄ~ä=ÉåîáêçåãÉåí~ä=íêÉåÇë=~åÇ=íç=ãÉÉí=íÜÉ=ÅçìåíêóDë=çîÉê~ää

ÖêÉÉåÜçìëÉ=Ö~ë=êÉÇìÅíáçå=ëíê~íÉÖáÉëI=áå=íÜÉ=ÜçéÉ=íç=~ÅÜáÉîÉ=íÜÉ=Öç~ä=çÑ=ëìëí~áå~ÄäÉ=ÇÉîÉäçéãÉåí=çÑ=ÉåÉêÖó=~åÇ

Å~êÄçå=êÉÇìÅíáçåI=íÜÉ=Åçãé~åó=ÅççéÉê~íÉë=ïáíÜ=íÜÉ=ÖçîÉêåãÉåí�ë=éçäáÅó=~åÇ=Å~êêáÉÇ=~å=áåíÉêå~ä=ÖêÉÉåÜçìëÉ

áåîÉåíçêó=Ñçê=çìê=Åçãé~åóI=áå=çêÇÉê=íç=ìåÇÉêëí~åÇ=íÜÉ=ÅçåÇáíáçå=çÑ=ÖêÉÉåÜçìëÉ=Ö~ëÉë=ÉãáëëáçåëI=ëç=íÜ~í=ïÉ=Å~å

ëÉííáåÖ=ìé=áãéêçîÉãÉåí=ãÉ~ëìêÉëI=~åÇ=íç=ìäíáã~íÉäó=~ÅÜáÉîÉ=íÜÉ=Öç~ä=çÑ=êÉÇìÅáåÖ=Å~êÄçå=ÇáçñáÇÉ=ÉãáëëáçåëK

aìêáåÖ=OMNMI=qu`=Ü~Ç=êÉÑÉêêÉÇ=íç=fplNQMSQ=ëí~åÇ~êÇ=éêçÅÉÇìêÉëI=~åÇ=Å~êêáÉÇ=çìí=~å=áåîÉåíçêó=áå=OMMV=ïÜáÅÜ

Éñ~ãáåÉ=~ää=ÖêÉÉåÜçìëÉ=Ö~ë=Éãáëëáçåë=ïáíÜáå=íÜÉ=ÄçìåÇ~êáÉë=çÑ=ÄìëáåÉëë=çéÉê~íáçå=~í=íÜÉ=máåÖ=`ÜÉåÖ=Ñ~Åíçêó

~åÇ=_Éáíçì=ÜÉ~Çèì~êíÉêëK==cìêíÜÉêãçêÉI=íÜÉ=Åçãé~åó=~äëç=é~ëëÉÇ=íÜÉ=îÉêáÑáÅ~íáçå=çéÉê~íáçå=çÑ=íÜÉ=_pfDë=?ÖêÉÉåJ

ÜçìëÉ=Ö~ë=áåîÉåíçêó?=~åÇ=çÄí~áåÉÇ=íÜÉ=fplNQMSQJN=ÅÉêíáÑáÅ~íÉK==qÜÉêÉ~ÑíÉêI=ïÉ=ïáää=ÅçåÇìÅí=êçìíáåÉ=áåîÉåíçêó

É~ÅÜ=óÉ~êI=~åÇ=íç=ÄÉ=ÅÉêíáÑáÉÇ=çåÅÉ=ÉîÉêó=íïç=óÉ~êëK==qÜáë=áåîÉåíçêó=áë=~å=çéÉê~íáçå=ïÜáÅÜ=Éñ~ãáåÉë=íÜÉ

èì~åíáíáÉë=çÑ=~ää=âáåÇ=çÑ=ÖêÉÉåÜçìëÉ=Ö~ëëÉë=ÉãáííÉÇ=Äó=íÜÉ=Åçãé~åóI=~åÇ=íç=Éëíáã~íÉ=íÜÉ=~ãçìåí=çÑ=íçí~ä

ÉãáëëáçåëI=áå=çêÇÉê=íç=ÄÉ=ìëÉÇ=~ë=~=Ä~ëáë=Ñçê=ëÉäÑJáãéçëÉÇ=Éãáëëáçå=êÉÇìÅíáçå=áå=íÜÉ=ÑìíìêÉK=qÜÉêÉ~ÑíÉêI=íÜÉ

Åçãé~åó=ïáää=ÅçåíáåìÉ=íç=Çç=áíë=ÄÉëí=íç=ÄìáäÇ=~=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=ëóëíÉã=çÑ=~=ÜáÖÜÉëí=ëí~åÇ~êÇI=~åÇ=ïáää

Ñìää=éêçãçíÉ=íÜáë=íç=íÜÉ=ã~åìÑ~ÅíìêÉêë=ÄçíÜ=ìéëíêÉ~ã=~åÇ=ÇçïåëíêÉ~ã=çÑ=íÜÉ=ëìééäó=ÅÜ~áåI=ëç=íÜ~í=ÉîÉêó

ëÉÖãÉåí=çÑ=íÜÉ=çéÉê~íáçå=Å~å=éê~ÅíáÅÉ=íÜÉ=Öç~ä=çÑ=Å~êÄçå=êÉÇìÅíáçå=íçÖÉíÜÉêI=áå=çêÇÉê=íç=éêçíÉÅí=íÜÉ=É~êíÜ

ÉåîáêçåãÉåí=~åÇ=íç=Åçãéäó=ïáíÜ=áåíÉêå~íáçå~ä=êÉèìáêÉãÉåíë=çÑ=ÉåîáêçåãÉåí~ä=êÉÖìä~íáçåëK==qÜÉ=ëí~íÉ=çÑ=ÖêÉÉåJ

ÜçìëÉ=Ö~ë=áåîÉåíçêó=áë=~ë=ÑçääçïëW

83


5.3.1 Organization structure of implementation committee ofgreenhouse gas inventory

5.3.2 Emission boundaryqÜÉ=Åçãé~åó=ÅçãéäáÉë=ïáíÜ=íÜÉ=ëí~åÇ~êÇ=çÑ=fpl=NQMSQJN=~ë=ïÉää=~ë=íÜÉ=êÉèìáêÉãÉåí=çÑ=íÜÉ=dêÉÉåJ

ÜçìëÉ=d~ë=mêçíçÅçä=çÑ=íÜÉ=tçêäÇ=`çìåÅáä=Ñçê=pìëí~áå~ÄäÉ=aÉîÉäçéãÉåí=L=tçêäÇ=oÉëçìêÅÉë=fåëíáíìíÉ

Et_`pa=L=tofFK==_ó=ìëáåÖ=íÜÉ=Åçãé~åóDë=ÖÉçÖê~éÜáÅ~ä=ÄçìåÇ~êáÉë=~ë=íÜÉ=ëÅçéÉ=çÑ=çéÉê~íáçå~ä

ÅçåíêçäI=ïÉ=Å~êêáÉÇ=çìí=Éñ~ãáå~íáçåë=çå=ÄçíÜ=ÇáêÉÅí=~åÇ=áåÇáêÉÅí=Éãáëëáçå=çÑ=íÜÉ=máåÖ=ÅÜÉåÖ=éä~åí

EkçK=QI=q~çóì~å=`çìåíó=fåÇìëíêá~ä=aáëíêáÅí=SíÜ=oç~ÇF=~åÇ=_Éáíçì=ÜÉ~Çèì~êíÉêë=EQíÜ=cäççêI=kçK=NSI

pÉÅK=OI=`ÜìåÖ=v~åÖ=pK=oÇKI=mÉáíçì=NNOI=q~áéÉá=FK==pÅçéÉ=çåÉ=áë=íç=ÅçåÇìÅí=áåîÉåíçêó=çå=Éãáëëáçåë

ïÜáÅÜ=~êÉ=ÇáêÉÅíäó=ÅçåíêçääÉÇI=çê=çïåÉÇI=Äó=íÜÉ=Åçãé~åóK==pÅçéÉ=íïç=áë=íç=Å~äÅìä~íÉ=íÜÉ=~ãçìåí=çÑ

áåÇáêÉÅí=ÖêÉÉåÜçìëÉ=Ö~ë=Éãáëëáçåë=ïÜáÅÜ=êÉä~íÉë=íç=áãéçêí=L=ÉñíÉêå~ääóJéìêÅÜ~ëÉÇ=ÉäÉÅíêáÅáíóI=ÜÉ~í=çê

ëíÉ~ã=ÖÉåÉê~íÉÇK==pÅçéÉ=íÜêÉÉ=áë=íç=~áã=~í=çíÜÉê=áåÇáêÉÅí=Éãáëëáçåë=Äó=çíÜÉê=~ÅíáîáíáÉë=çÑ=íÜÉ=Åçãé~åóI

ïáíÜ=íÜÉ=ëçìêÅÉ=çÑ=Éãáëëáçåë=ÄÉáåÖ=ÅçåíêçääÉÇ=çê=çïåÉÇ=Äó=çíÜÉê=Åçãé~åáÉëK

Direct and indirect emissions on the organizational boundaries of TXC

84


5.3.3 Greenhouse gas inventory dataqÜáë=áåîÉåíçêó=áë=íÜÉ=Ñáêëí=íáãÉ=qu`=Å~êêáÉÇ=çìí=ÖêÉÉåÜçìëÉ=Ö~ë=áåîÉåíçêó=çå=~å=çêÖ~åáò~íáçå=äÉîÉäK

qÜÉ=ÖêÉÉåÜçìëÉ=Ö~ë=Éãáëëáçåë=áå=OMMV=ãÉ~ëìêÉÇ=NVIOSO=íçåë=çÑ=`lOÉ=L=óÉ~êK==få=íÜÉ=ÑìíìêÉI=åçí=çåäó

ïáää=ïÉ=ÅçåíáåìÉ=íç=éêçãçíÉ=ÖêÉÉåÜçìëÉ=Ö~ë=Éãáëëáçå=Åçåíêçä=íç=êÉÇìÅÉ=ÅçëíëI=Äìí=~äëç=äççâ=Ñçêï~êÇ

íç=êÉ~ÅÜ=~=Ä~ä~åÅÉ=ÄÉíïÉÉå=êÉëçìêÅÉ=ÉÑÑáÅáÉåÅóI=ÉåÉêÖó=ÅçåëÉêî~íáçåI=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçåI=~åÇ

ëìëí~áå~ÄäÉ=ÉåÉêÖó=ÇÉîÉäçéãÉåíK==tÉ=ïáää=~äëç=ïçêâ=Ü~êÇ=íç=~ÅÜáÉîÉ=íÜÉ=Öç~ä=çÑ=ÅêÉ~íáåÖ=~=Å~êÄçåJ

ÑêÉÉ=ÉÅçåçãóK=qÜÉ=ÑçääçïáåÖ=íïç=éçáåíë=~êÉ=íÜÉ=ã~áå=ÑçÅìëW

G mêçãçíÉ=ÉåÉêÖó=ÅçåëÉêî~íáçå=~åÇ=êÉÇìÅÉ=ÉäÉÅíêáÅáíó=ìë~ÖÉK

G fãéêçîÉ=ÉèìáéãÉåí=ÉÑÑáÅáÉåÅóI=ÖççÇ=ÉèìáéãÉåí=ã~áåíÉå~åÅÉI=êÉÇìÅÉ=íÜÉ=äÉ~âáåÖ=çÑ=êÉÑêáÖÉê~åíK

TXC Corporation greenhouse gas emissions (2009)

qóéÉë=çÑ=ÖêÉÉåÜçìëÉ=Ö~ë `lO èQ kOl ec`ë mc`ë pcS `lOÉ=íçí~ä

bãáëëáçåë=Eqçå=`lOÉF NUIUNSKUT NNOKNR MKOM PPOKTP MKMM MKMM NVIOSNKVQ

mÉêÅÉåí~ÖÉ=EBF VTKSV MKRU MKMM NKTP MKMM MKMM NMMKMM

mêçéçêíáçå=çÑ=Éãáëëáçåë=áå=~ää=~êÉ~ë pÅçéÉ=N pÅçéÉ=O

dêÉÉåÜçìëÉ=Ö~ë=Éãáëëáçåë=Eíçåë=`lOÉF QRSKUV NUUMRKMR

qÜÉ=éÉêÅÉåí~ÖÉ=çÑ=íçí~ä=Éãáëëáçåë=EBF OKPT VTKSP

pÅçéÉ=PW=çíÜÉê=áåÇáêÉÅí=ÉãáëëáçåëI=áåÅäìÇáåÖ=ï~ëíÉ=~åÇ=ï~ëíÉï~íÉê=íêÉ~íãÉåí=çìíëçìêÅáåÖI=éêçÇìÅí

ÅçãéçåÉåí=çìíëçìêÅáåÖ=íê~åëéçêí~íáçåI=ÉãéäçóÉÉ=ÅçããìíáåÖ=~åÇ=ÄìëáåÉëë=íê~îÉäI=êÉëí~ìê~åíë=imdI

ÑêÉëÜ=Ñêìáí=Ä~ê=êÉÑêáÖÉê~íçêëI=îÉåÇáåÖ=ã~ÅÜáåÉëI=~åÇ=çíÜÉê=áåÇáêÉÅí=ÉãáëëáçåëK==aìÉ=íç=áå~Äáäáíó=íç

Åçåíêçä=áíë=~ÅíáîáíáÉë=~åÇ=ÖêÉÉåÜçìëÉ=Ö~ë=ÉãáëëáçåëI=ïÉ=çåäó=Å~êêó=çìí=íÜÉ=ïçêâ=çÑ=áÇÉåíáÑóáåÖ=íÜÉ

Éãáëëáçåë=áå=OMMV=ïáíÜçìí=èì~åíáÑóáåÖ=íÜÉ=Ç~í~K==råÅÉêí~áåíó=~å~äóëáë=Ñçê=ÖêÉÉåÜçìëÉ=Ö~ë=Éãáëëáçåë

~êÉ=~ë=ÑçääçïëW============================råÅÉêí~áåíó=~å~äóëáë

pçìêÅÉë=çÑ mÉêÅÉåí~ÖÉ ===========~Åíáîáíó=Ç~í~ ========Éãáëëáçå=Ñ~Åíçê áåíÉÖê~íáçå=çÑÉãáëëáçå EBF ìåÅÉêí~áåíó pçìêÅÉë ìåÅÉêí~áåíó pçìêÅÉë ìåÅÉêí~áåíóláä MKMP �=RKMB fm``=éêçîáÇáåÖ=~Åíáîáíó �=TKMB fm``=éêçîáÇáåÖ=Éãáëëáçå �=UKSB

Ç~í~=ëìÖÖÉëíÉÇ Ñ~Åíçê=ëìÖÖÉëíÉÇÇáÉëÉä=çáä MKMM �=RKMB fm``=éêçîáÇáåÖ=~Åíáîáíó �=TKMB fm``=éêçîáÇáåÖ=Éãáëëáçå �=UKSB

Ç~í~=ëìÖÖÉëíÉÇ Ñ~Åíçê=ëìÖÖÉëíÉÇimd MKMM �=RKMB fm``=éêçîáÇáåÖ=~Åíáîáíó �=TKMB fm``=éêçîáÇáåÖ=Éãáëëáçå

Ç~í~=ëìÖÖÉëíÉÇ Ñ~Åíçê=ëìÖÖÉëíÉÇ=çÑ �=UKSBã~åìÑ~ÅíìêáåÖ

éìêÅÜ~ëÉÇ VTKSP �=NKMB äÉîÉä=ãÉíÉê=Êáå~ÅÅìê~Åó � �=TB fm``=éêçîáÇáåÖ=ÉãáëëáçåÉäÉÅíêáÅáíó MKRBuOEë~ÑÉíó=ÅçÉÑÑáÅáÉåíF Ñ~Åíçê=ëìÖÖÉëíÉÇ=çÑ �=TKNB

Z � NKMBF ã~åìÑ~ÅíìêáåÖ`Éëëéççä MKRU �=SMKMB fm``=éêçîáÇáåÖ=~Åíáîáíó �=TB fm``=éêçîáÇáåÖ=Éãáëëáçå

Ç~í~=ëìÖÖÉëíÉÇ Ñ~Åíçê=ëìÖÖÉëíÉÇ=çÑ �=SMKQBã~åìÑ~ÅíìêáåÖ

ëçäîÉåíëI NKTS �=NRKMB fm``=éêçîáÇáåÖ=~Åíáîáíó �=TB fm``=éêçîáÇáåÖ=Éãáëëáçå~Éêçëçä=ëéê~óë Ç~í~=ëìÖÖÉëíÉÇ Ñ~Åíçê=ëìÖÖÉëíÉÇ=çÑ �=NSKSB~åÇ=êÉÑêáÖÉê~åíë ã~åìÑ~ÅíìêáåÖråÅÉêí~áåíó~å~äóëáë NMMKMM qçí~ä=Éãáëëáçåë=áåîÉåíçêó=ìåÅÉêí~áåíó=E� BF � SKVBÉãáëëáçå

85


qÜÉ=íçí~ä=áåîÉåíçêó=ìåÅÉêí~áåíó=áë=�=SKVBIíÜáë=ëìÖÖÉëíë=íÜ~í=íÜÉ=Ç~í~=èì~äáíó=Ñçê=íÜÉ=~ÅÅìê~Åó=çÑ=íÜÉ

ÖêÉÉåÜçìëÉ=Ö~ë=Éãáëëáçå=ê~íáåÖ=áë=?ÖççÇ?=Ñçê=óÉ~ê=OMMVK

2009 direct and indirect energy use are as follows:

mä~åí íÜÉ=íóéÉ=çÑ=ÉåÉêÖó ëçìêÅÉ=çÑ=Éãáëëáçå ~ãçìåí=éÉê=óÉ~ê ìåáí

máåÖ=`ÜÉåÖ ÇáêÉÅí ÇáÉëÉä MKMUVNQM âáäçäáíÉêë

máåÖ=`ÜÉåÖ áåÇáêÉÅí bñíÉêå~ääóJéìêÅÜ~ëÉÇ=ÉäÉÅíêáÅáíó OVPVQKQMMMMM íÜçìë~åÇë=ÇÉÖêÉÉë

_Éáíçì áåÇáêÉÅí bñíÉêå~ääóJéìêÅÜ~ëÉÇ=ÉäÉÅíêáÅáíó NTPKOUPMMM íÜçìë~åÇë=ÇÉÖêÉÉë

Carbon dioxide (an ozone-depleting substance) emissions for 2009 are as follows:

òçåÉJÇÉéäÉíáåÖ=ëìÄëí~åÅÉ bãáëëáçå=îçäìãÉ dtm hÖ`lOÉ

oNO MKOOV hÖ NMVMM OQVSKN

oON MKP hÖ MKMR MKMNR

oOO NPNKOR hÖ NUNM OPTRSOKR

oRMO MKP hÖ QSRSKTO NPVTKMNS

oRMP MKNO hÖ NQRSMKQ NTQTKOQU

oRMU MKPRO hÖ NOMMM QOOQ

e`c`JOORÅ~ OOKR hÖ NOO OTQR

e`c`JOORÅÄ OTKR hÖ RVR NSPSOKR

`~êÄçå=ÇáçñáÇÉ=Éãáëëáçåë OSSRPQKPTV

qÜÉ=Åçãé~åó=ìëÉë=çåäó=~=ëã~ää=èì~åíáíó=çÑ=íÜÉ=~áê=ÅçåÇáíáçåáåÖ=êÉÑêáÖÉê~åí=íÜ~í=áë=ëìÄàÉÅíÉÇ=íç

Åçåíêçä=çÑ=jçåíÉêç=mêçíçÅçäI=íÜÉëÉ=êÉÑêáÖÉê~åíë=ïáää=ÄÉ=êÉéä~ÅÉÇ=Öê~Çì~ääó=~åÇ=~äíÉêå~íáîÉë=ïáää=ÄÉ

ÑçìåÇK==få=íÜÉ=dêÉÉåÜçìëÉ=Ö~ë=áåîÉåíçêó=ïÜáÅÜ=íççâ=éä~ÅÉ=çå=^éêáä=OMNMI=áí=ï~ë=ÑçìåÇ=íÜ~í=íÜÉ

^hOOR=ÅäÉ~åÉê=Åçåí~áåë=çòçåÉJÇÉéäÉíáåÖ=ëìÄëí~åÅÉë=Ee`c`J=OORÅ~=~åÇ=e`c`JOORÅÄFK==cçê=íÜáë

êÉ~ëçåI=íÜÉ=Åçãé~åó=Å~åÅÉääÉÇ=íÜÉ=ÅäÉ~åáåÖ=éêçÅÉëë=áå=gìäó=OMNM=~åÇ=Çáë~ÄäÉÇ=íÜÉ=ìëÉ=çÑ=^hOORI=íç

êÉÇìÅÉ=Ç~ã~ÖÉ=íç=íÜÉ=ÉåîáêçåãÉåíK

få=~ÇÇáíáçåI=áå=êÉëéçåëÉ=íç=êÉèìáêÉãÉåíë=íç=éêçíÉÅí=íÜÉ=É~êíÜ=Äó=êÉÇìÅáåÖ=ÖêÉÉåÜçìëÉ=Ö~ëÉë=ÉãáëëáçåëI

ïÉ=~äëç=Å~äÅìä~íÉ=íÜÉ=Å~êÄçå=ÇáçñáÇÉ=ÉãáëëáçåëI=Äó=ìëáåÖ=ÉäÉÅíêáÅáíó=Åçåëìãéíáçå=~ë=íÜÉ=ÄÉåÅÜã~êâI

ëáåÅÉ=OMMRK

86


CO2 emissions (electric)

vÉ~êë OMMR OMMS

`~êÄçå=Éãáëëáçåë=EâÖF `~êÄçå=Éãáëëáçåë=EâÖF `~êÄçå=Éãáëëáçåë=EâÖF `~êÄçå=Éãáëëáçåë=EâÖFãçåíÜ éêçÇìÅí=~îÉê~ÖÉ éÉçéäÉ=~îÉê~ÖÉ éêçÇìÅí=~îÉê~ÖÉ éÉçéäÉ=~îÉê~ÖÉ

N MKMRV NIQRRKMU MKMRN NIOVPKTV

O MKMRV NIPNMKTM MKMRN NINUVKNR

P MKMRN NIOMRKSM MKMQS NINNVKQR

Q MKMSV NIRMTKVV MKMSM NIPTNKVQ

R MKMRQ NIPOPKRQ MKMRP NIOOQKMO

S MKMSS NIRNOKUT MKMRS NIPPSKTN

T MKMSU NISNVKSQ MKMTM NISNQKQQ

U MKMSQ NIQPUKVQ MKMRP NINQQKVQ

V MKMUM NITPUKTO MKMSP NIQRNKTP

NM MKMSM NIRMVKRO MKMQV NIORVKUQ

NN MKMSN NIPUPKTR MKMRQ NIOTNKSR

NO MKMRV NIQUTKUT MKMRT NIPMSKUQ

^îÉê~ÖÉ MKMSO NIQRTKUR MKMRR NIOVUKTN

vÉ~êë OMMT OMMU


N MKMRS NINVMKQN MKMQR NIQQOKVO

O MKMSO NIOTRKUV MKMRT NISTMKQP

P MKMRT NIQPPKRT MKMQO NIQMRKPU

Q MKMSQ NISPTKVS MKMQS NIRUMKOR

R MKMSR NISOUKON MKMRP NIUMSKSN

S MKMTP NIUTTKQU MKMRM NIRTRKMR

T MKMSU NISPSKRP MKMRT NIVNNKRR

U MKMSQ NISPTKMS MKMRN NIRTPKTP

V MKMSU NITVNKVN MKMRO NISOMKTU

NM MKMRU NISMSKOU MKMRS NIUPUKRU

NN MKMRU NITQPKVT MKMSV NISRMKQT

NO MKMRR NIRRMKPU MKMSP NISTMKQM

^îÉê~ÖÉ MKMSO NIRUQKNQ MKMRP NISQRKRN

87


vÉ~êë OMMV OMNM


N MKNMN NIVMRKTS MKMQV NIRUUKUP

O MKMTQ NIPQTKVN MKMSN NIRPSKPV

P MKMSR NIVOMKRP MKMSQ OIMNVKPQ

Q MKMRT NIVMUKPN MKMSN NIUMPKRN

R MKMSN OIMMUKPV MKMRS NIUNSKNS

S MKMTN OINNUKVV MKMSQ OIMRSKRO

T MKMTQ OIOPNKMP MKMTO NIVMPKOP

U MKMSP NIVRTKMO MKMSU OIMUSKUR

V MKMSQ OINMRKVS MKMSP NIUTRKTT

NM MKMRT NIVNOKON MKMRU NIUMPKRP

NN MKMRP NIUNTKPN MKMSM NIURSKNN

NO MKMRR NIVQSKTV MKMRR NIUMSKOR

^îÉê~ÖÉ MKMSS NIVPNKSU MKMSN NIUQSKMQ

få=~ÇÇáíáçåI=ëáåÅÉ=OMMVI=íÜÉ=Åçãé~åó=ìëÉë=íÜÉ=Å~êÄçå=ÇáçñáÇÉ=Éãáëëáçå=~ãçìåí=~ë=éçëíÉÇ=çå=íÜÉ

ï~íÉê=Äáää=~ë=íÜÉ=ÄÉåÅÜã~êâK==qÜÉ=Å~äÅìä~íáçåë=Ñçê=íÜÉ=êÉäÉî~åí=Éãáëëáçåë=~êÉ=~ë=ÑçääçïëW

CO2 emissions (water)

vÉ~êë=====================================OMMV =====================================OMNM

ãçåíÜ `~êÄçå=Éãáëëáçåë=EâÖF `~êÄçå=Éãáëëáçåë=EâÖF `~êÄçå=Éãáëëáçåë=EâÖF `~êÄçå=Éãáëëáçåë=EâÖFéêçÇìÅí=~îÉê~ÖÉ éÉçéäÉ=~îÉê~ÖÉ éêçÇìÅí=~îÉê~ÖÉ éÉçéäÉ=~îÉê~ÖÉ

N MKMMMNU PKQP MKMMMNM PKPU

O MKMMMNS OKUQ MKMMMNN OKUN

P MKMMMMT NKVO MKMMMNM PKOT

Q MKMMMMU OKTV MKMMMNN PKNR

R MKMMMMU OKRP MKMMMNM PKNR

S MKMMMNN PKPV MKMMMNM PKNP

T MKMMMNN PKOQ MKMMMNN OKUU

U MKMMMNN PKOT MKMMMNO PKTM

V MKMMMNM PKPP MKMMMNN PKOV

NM MKMMMMV PKNN MKMMMMV OKUV

NN MKMMMMV PKOM MKMMMMV OKUP

NO MKMMMMV PKON MKMMMMU OKST

88


5.4 Carbon footprint inventory

páåÅÉ=OMNMI=qu`=Ü~Ç=Å~êêáÉÇ=çìí=Å~êÄçå=Ñççíéêáåí=áåîÉåíçêó=çÑ=íÜÉ=Tj=éêçÇìÅí=çÑ=OMMVK==qÜáë=áåîÉåíçêó=áë

Ä~ëÉÇ=çå=íÜÉ=m^pOMRM=ëí~åÇ~êÇI=ìëáåÖ=íÜÉ=ÅçåÅÉéí=çÑ=ÅçãéäÉíÉ=éêçÇìÅí=äáÑÉJÅóÅäÉ=íç=Å~êêó=çìí=íÜÉ=áåîÉåíçêó

êÉä~íÉÇ=íç=íÜÉ=Å~êÄçå=Éãáëëáçå=çÑ=íÜÉ=éêçÇìÅíK==fåîÉåíçêó=ê~åÖáåÖ=Ñêçã=ê~ï=ã~íÉêá~äë=Éñíê~Åíáçå=~åÇ

ã~åìÑ~ÅíìêáåÖI=íç=íÜÉ=ã~åìÑ~ÅíìêÉ=çÑ=èì~êíò=Åêóëí~äI=ÅìëíçãÉê=éêçÇìÅí=é~Åâ~ÖáåÖ=~åÇ=êÉ~ÅÜÉë=íÜÉ=Çççê=çÑ=íÜÉ

ÅäáÉåíK==mêçàÉÅí=ÅçîÉêë=íÜÉ=~êÉ~ë=çÑ=ÖêÉÉåÜçìëÉ=Ö~ë=áåîÉåíçêó=çå=ÇáêÉÅí=ÖêÉÉåÜçìëÉ=Ö~ë=Éãáëëáçåë=EëÅçéÉ=NFI

áåÇáêÉÅí=ÖêÉÉåÜçìëÉ=Ö~ë=Éãáëëáçåë=EëÅçéÉ=OF=~åÇ=çíÜÉê=áåÇáêÉÅí=ÖêÉÉåÜçìëÉ=Ö~ë=Éãáëëáçåë=EëÅçéÉ=PFK

qçí~ä=Å~äÅìä~íáçå=Ñçê=Å~êÄçå=Ñççíéêáåí=Éãáëëáçå=áë=VUÖ=`lOÉ=EqÜÉ=mêçÇìÅí=Å~êÄçå=Ñççíéêáåí=ïáíÜ=íÜÉ=ÑìåÅíáçå~ä

ìåáí=çÑ=É~ÅÜ=Tj=ëÉêáÉë=Åêóëí~äFK==_ó=íÜÉ=ìëÉ=çÑ=Å~êÄçå=ä~ÄÉäáåÖ=ÅÉêíáÑáÅ~íáçåI=åçí=çåäó=Çç=ïÉ=~ääçï=ÅìëíçãÉêë=íç

âåçï=íÜ~í=íÜÉ=~ãçìåí=çÑ=`lO=Éãáëëáçåë=éêçÇìÅÉÇ=Ñêçã=íÜÉ=äáÑÉ=ÅóÅäÉ=çÑ=íÜ~í=éêçÇìÅíI=Äìí=~äëç=ÜÉäéë=íç=Å~êêó

çìí=íÜÉ=`lO=êÉÇìÅíáçå=éçäáÅóK=få=~åó=Å~ëÉI=íÜÉ=Åçãé~åó=áë=ÅçããáííÉÇ=íç=ÅçåíáåìÉ=íÜÉ=ëìëí~áå~ÄäÉ=ÉåÉêÖó=~åÇ

Å~êÄçå=êÉÇìÅíáçå=éçäáÅó=~åÇ=ïÉ=ïáëÜ=íÜ~íI=áÇÉ~ääóI=Äó=OMNO=ïÉ=~êÉ=~ÄäÉ=íç=êÉÇìÅÉ=ÖêÉÉåÜçìëÉ=Ö~ë=Éãáëëáçåë=Äó

RB=EÅçãé~êÉÇ=íç=OMMVFK==qÜáë=ï~óI=ïÉ=Å~å=áãéêçîÉ=êÉëçìêÅÉ=ìíáäáò~íáçå=î~äìÉI=~åÇ=ÅêÉ~íÉ=ÄÉííÉê=ÉåÉêÖó=ë~îáåÖ

ÉÑÑáÅáÉåÅóK==tÜÉå=ïÉ=ÅçåÇìÅíÉÇ=Éãáëëáçå=~å~äóëáë=Ñçê=~ää=ëí~ÖÉëI=ïÉ=ÑçìåÇ=íÜ~í=íÜÉ=éêçÅÉëë=ëí~ÖÉ=~ÅÅçìåíÉÇ=Ñçê

íÜÉ=ä~êÖÉëí=éÉêÅÉåí~ÖÉK==tÜÉå=ïÉ=ÑìêíÜÉê=~å~äóòÉ=íÜÉ=éêçÅÉëë=ëí~ÖÉI=ïÉ=ÑçìåÇ=íÜ~í=�ÉåÉêÖó=êÉëçìêÅÉë?=áë=íÜÉ

ã~áå=Éãáëëáçå=ëçìêÅÉK==cçê=íÜáë=êÉ~ëçåI=íÜÉ=Åçãé~åó=ïáää=Å~êêó=çìí=íÜÉ=�båÉêÖó=j~å~ÖÉãÉåí=póëíÉã�

EfplRMMMNF=áå=OMNNK==tÉ=ÉñéÉÅí=íÜ~í=áí=Å~å=êÉÇìÅÉ=íÜÉ=çîÉê~ää=ÉåÉêÖó=Åçåëìãéíáçå=çÑ=íÜÉ=`çãé~åóK

5.4.1 Product carbon footprint inventory dataqÜÉ=ê~ï=ã~íÉêá~ä=ïÉ=ìëÉ=Å~å=ÄÉ=Åä~ëëáÑáÉÇ=áåíç=íÜÉ=ã~áå=ê~ï=ã~íÉêá~ä=~åÇ=ëìééäÉãÉåí~êó=ê~ï=ã~íÉêá~äI

êÉëéÉÅíáîÉäóI=çÑ=ïÜáÅÜ=íÜÉ=ìë~ÖÉ=Ñçê=ëìééäÉãÉåí~êó=ê~ï=ã~íÉêá~ä=ÖêÉ~íäó=ÉñÅÉÉÇë=íÜ~í=çÑ=íÜÉ=ã~áå

ê~ï=ã~íÉêá~äK==cçê=íÜáë=êÉ~ëçå=ïÉ=ÜÉêÉáå=êÉîÉ~ä=íÜêÉÉ=ã~àçê=ëìééäÉãÉåí~êó=ê~ï=ã~íÉêá~äë=ìë~ÖÉ=éÉê

ìåáí=çÑ=éêçÇìÅí=áå=OMMV=~åÇ=OMNM=~ë=ÑçääçïëW

fíÉã qÜÉ=ìë~ÖÉ=éÉê=ìåáí=çÑ=éêçÇìÅí qÜÉ=ìë~ÖÉ=éÉê=ìåáí=çÑ=éêçÇìÅíáå=OMMV=EhÖLéÅëF áå=OMNM=EhÖLéÅëF

fm^ MKMMMMP MKMMMNR

`ljb=ìb^k MKMMMMN MKMMMMN

pèob`h=@RR MKMMMMQ MKMMMMP

89


5.5 Energy management system

få=îáÉï=çÑ=íÜÉ=`çãé~åóDë=Å~êÄçå=Ñççíéêáåí=~åÇ=dêÉÉåÜçìëÉ=Ö~ë=áåîÉåíçêáÉë=~êÉ=é~êí=çÑ=áåÑçêã~íáçå=ÇáëÅäçëìêÉK

qÜÉ=ÇÉÅáëáçå=áë=Ä~ëÉÇ=çå=íÜÉ=fpl=RMMMN=båÉêÖó=j~å~ÖÉãÉåí=póëíÉã=ïÜáÅÜ=ï~ë=ÇÉÅáÇÉÇ=íç=ÄÉ=ìëÉÇ=áå=OMNNI

áå=íÜÉ=ÜçéÉ=íç=ÑáåÇ=~=ï~ó=íç=êÉÇìÅÉ=íÜÉ=ìëÉ=çÑ=ÉåÉêÖóI=íÜÉêÉÄó=~ÅÜáÉîÉ=íÜÉ=çÄàÉÅíáîÉ=çÑ=Å~êÄçå=êÉÇìÅíáçåK

jÉ~åïÜáäÉI=áå=çêÇÉê=Ñçê=íÜÉ=ëóåÅÜêçåçìë=Åçää~Äçê~íáçå=Ñçê=ÄçíÜ=íÜÉ=ìéëíêÉ~ã=~åÇ=ÇçïåëíêÉ~ã=áåÇìëíêó=ÅÜ~áåI

íÜÉ=Åçãé~åó=ïáää=Öê~Çì~ääó=êÉèìáêÉ=áíë=ëìééäáÉêë=íç=ìåÇÉêí~âÉ=ëÉäÑJ~ëëÉëëãÉåí=Ä~ëÉÇ=çå=íÜÉ=ëéÉÅáÑáÅ~íáçå=çÑ=íÜÉ

bf`Ì=áå=çêÇÉê=íç=Ñìääó=Åçãéäó=ïáíÜ=íÜÉ=êÉäÉî~åí=ëéÉÅáÑáÅ~íáçåëK==^äëçI=íÜÉ=Åçãé~åó=áë=~äëç=ÅçããáííÉÇ=íç=íÜÉáê

êÉëéÉÅíáîÉ=éêçÇìÅí=ëìééäáÉêë=íç=Å~êêó=çìí=Å~êÄçå=Ñççíéêáåí=~åÇ=ÖêÉÉåÜçìëÉ=Ö~ë=áåîÉåíçêóK==cáêëíäó=ïÉ=ïáää=íêó=íç

ìåÇÉêëí~åÇ=íÜÉ=ïÜçäÉ=ëáíì~íáçåI=~åÇ=íÜÉå=ïÉ=ïáää=~áã=íç=êÉÇìÅÉ=Å~êÄçå=ÇáçñáÇÉ=Éãáëëáçåë=ÖÉåÉê~íÉÇ=Äó=íÜÉ

éêçÅÉëë=çÑ=íÜÉ=çéÉê~íáçåK

5.6 Green products

qu`=ÅçãéäáÉë=ïáíÜ=íÜÉ=êÉèìáêÉãÉåíë=ëÉí=Äó=oçep=~åÇ=tbbb=çÑ=íÜÉ=brK==få=cÉÄêì~êó=OMMS=íÜÉ=Åçãé~åó=Ü~Ç

é~ëëÉÇ=íÜÉ=plkv=dm=ÅÉêíáÑáÅ~íáçåI=~åÇ=ëáåÅÉ=gìäó=NI=OMMSI=áí=Ü~îÉ=Ü~Ç=ÅçãéäáÉÇ=ïáíÜ=áåíÉêå~íáçå~ä=ëí~åÇ~êÇëI

íç=Ä~å=íÜÉ=ìëÉ=çÑ=ëìÄëí~åÅÉë=ëìÅÜ=~ë=mÄI=`ÇI=eÖI=`êHSI=m__=~åÇ=m_abK==lå=aÉÅÉãÄÉê=TI=OMMU=íÜÉ=Åçãé~åó

Ü~Ç=~äëç=é~ëëÉÇ=íÜÉ=�e~ò~êÇçìë=pìÄëí~åÅÉ=j~å~ÖÉãÉåí=póëíÉã�=En`MUMMMMFK==råÇÉê=íÜÉ=éêÉãáëÉ=çÑ=ãìJ

íì~ä=ìåÇÉêëí~åÇáåÖ=~åÇ=àçáåíäó=éêçãçíáåÖ=ÉåîáêçåãÉåí~ä=áãéêçîÉãÉåíI=íÜÉ=Åçãé~åó=Ü~ë=ã~ÇÉ=ÖêÉÉå=éêçÅìêÉJ

ãÉåí=~ÅíáîáíáÉë=~ë=íÜÉ=ÑçìåÇ~íáçå=Ñçê=íÜÉ=ëìëí~áå~ÄäÉ=éêçîáÇÉåÅÉ=çÑ=ÖêÉÉå=éêçÇìÅíë=íç=íÜÉ=ÅçåëìãÉêëK==qç=ÉåëìêÉ

íÜ~í=íÜÉ=éêçÇìÅí=èì~äáíó=áë=áå=äáåÉ=ïáíÜ=ÖêÉÉå=éçäáÅó=çÑ=íÜÉ=oçepI=íÜÉ=ìëÉ=çÑ=ÅçåíêçääÉÇ=ëìÄëí~åÅÉë=áë=ëíêáÅíäó

éêçÜáÄáíÉÇ=áå=íÜÉ=Åçãé~åó�ë=éêçÇìÅíáçå=éêçÅÉëëK==tÉ=~äëç=éêçÜáÄáí=çìê=ëìééäáÉêë=Ñêçã=ìëáåÖ=Ä~ååÉÇ=ëìÄJ

ëí~åÅÉë=áå=íÜÉ=ÇÉëáÖåáåÖI=ã~åìÑ~ÅíìêáåÖI=éêçÅÉëëáåÖ=~åÇ=ÇÉäáîÉêáåÖ=çÑ=íÜÉáê=éêçÇìÅíëI=áå=çêÇÉê=íç=êÉÇìÅÉ=íÜÉ

áãé~Åí=íç=íÜÉ=ÉåîáêçåãÉåí=Äó=íÜÉ=éêçÇìÅí=~åÇLçê=ëÉêîáÅÉëK

90


5.6.1 No hazardous substances goalqÜÉ=ãÉ~åáåÖ=çÑ=Ü~ò~êÇçìë=ëìÄëí~åÅÉë=áë=ëìÄëí~åÅÉë=Ä~ååÉÇ=Äó=oçepI=tbbb=~åÇ=çíÜÉê=êÉÖìä~íáçåë

~åÇ= áåëíêìÅíáçåë= ä~áÇ=Ççïå=Äó=ÅäáÉåíëK= =cìêíÜÉêãçêÉI= íÜÉ=Åçãé~åó=Ü~ë=~äëç=ÅçãéáäÉÇ= íÜÉ

�ÉåîáêçåãÉåí~ä=ã~å~ÖÉãÉåí=ã~íÉêá~ä=ã~å~ÖÉãÉåí=éê~ÅíáÅÉë�=Ñçê=äáëí=çÑ=Ü~ò~êÇçìë=ëìÄëí~åÅÉëI=áå

çêÇÉê=íç=Å~êêó=çìí=íÜÉ=åÉÅÉëë~êó=ã~å~ÖÉãÉåí=ÅçåíêçäI=ïÜáÅÜ=áë=~ÄäÉ=íç=Åêçëë=íÜÉ=íÜêÉëÜçäÇ=çÑ=áåíÉêå~J

íáçå~ä=ëí~åÇ~êÇëI=íÜÉêÉÄó=~ääçïáåÖ=Ñ~ëíÉê=~ÅÅÉëë=íç=íÜÉ=äáëí=çÑ=ëìééäáÉêë=êÉÅçÖåáòÉÇ=Äó=çìê=ÅìëíçãÉêëK

e~ò~êÇçìë=pìÄëí~åÅÉ=ÑêÉÉ=çÄàÉÅíáîÉë=Ñçê=OMNNW=ÅçåíáåìáåÖ=íç=ã~áåí~áå=òÉêç=~ÅÅáÇÉåíë=Äó=Ü~êãÑìä

ëìÄëí~åÅÉëK=e~ò~êÇçìë=pìÄëí~åÅÉ=ÑêÉÉ=çÄàÉÅíáîÉë=Ñçê=OMNMW=ÅçåíáåìáåÖ=íç=ã~áåí~áå=òÉêç=~ÅÅáÇÉåíë=Äó

Ü~êãÑìä=ëìÄëí~åÅÉëK

e~ò~êÇçìë=pìÄëí~åÅÉ=ÑêÉÉ=çÄàÉÅíáîÉë=Ñçê=OMMVW

NK `çåíáåìáåÖ=íç=ã~áåí~áå=òÉêç=~ÅÅáÇÉåíë=Äó=Ü~êãÑìä=ëìÄëí~åÅÉëK

OK iÉÇ=Äó=nì~äáíó=^ëëìê~åÅÉ=`ÉåíÉêI=åÉÉÇ=íç=éêÉé~êÉ=Ñçê=åçåJéÜçëéÜçêìë=éêçÇìÅí=ÄÉÑçêÉ=gìäó=NI

OMMVI=áå=çêÇÉê=íç=äÉ~Ç=íÜÉ=áåÇìëíêó=íç=ãÉÉí=íÜÉ=éçëëáÄäÉ=ÑìíìêÉ=ÇÉã~åÇ=Ñçê=åçåJéÜçëéÜçêìë

éêçÇìÅíëK

91


Social Welfare

páåÅÉ=áíë=áåÅÉéíáçåI=qu`=Ü~ë=~ää=~äçåÖ=ÑÉÉÇÄ~Åâ=íç=ëçÅáÉíó=íç=ãÉÉí=íÜÉ=ÉñéÉÅí~íáçå=çÑ=~=Ñ~áê=Åçêéçê~íÉ=ÅáíáòÉåK

cÉÉÇÄ~Åâ=áë=êÉëéçåëáÄáäáíó=~åÇ=ÖççÇ=ÇÉÉÇ=áë=ÅçåëÅáÉåÅÉI=áí=áë=ëç=Ñçê=íÜÉ=áåÇáîáÇì~ä=~åÇ=ëÜçìäÇ=íÜÉêÉ=ÄÉ=ÉñÅÉéíáçå=Ñçê=íÜÉ

ÉåíÉêéêáëÉ\==qÜÉ=dçëéÉä=çÑ=j~ííÜÉï=ë~óëW=�qÜÉêÉÑçêÉ=ïÜÉå=óçì=ÑáîÉ=~äãëI=Çç=åçí=ëçìåÇ=~=íêìãéÉí=ÄÉÑçêÉ=óçì=~ë=íÜÉ

ÜóéçÅêáíÉë=Çç=áå=íÜÉ=ëóå~ÖçÖìÉë=~åÇ=áå=íÜÉ=ëíêÉÉíëI=ëç=íÜ~í=íÜÉó=ã~ó=ÄÉ=ÖäçêáÑáÉÇ=Äó=ãÉåK�==lîÉê=íÜÉ=óÉ~êëI=qu`=Ü~ë

ëáäÉåíäó=ÉåÖ~ÖÉÇ=áå=ÅÜ~êáí~ÄäÉ=ÇÉÉÇë=ïáíÜ=íÜÉ=áåíÉåíáçå=çÑ=ÑÉÉÇÄ~Åâ=íç=ëçÅáÉíó=ïáíÜçìí=~åó=áåíÉåíáçå=çÑ=ÇáëÅäçëìêÉ=~åÇ

ÄÉ=âåçïå=Äó=çíÜÉê=éÉçéäÉK==eÉåÅÉI=áí=áë=~=ã~ííÉê=�Çç=åçí=äÉí=óçìê=äÉÑí=Ü~åÇ=âåçï=ïÜ~í=óçìê=êáÖÜí=Ü~åÇ=áë=ÇçáåÖK�

oÉÅÉåíäóI=íÜ~åâë=íç=îáÖçêçìë=éêçãçíáçå=Äó=mêçÑÉëëçê=d~ç=uáàìåI=ÑçìåÇÉê=çÑ=c~êëáÖÜí=ã~Ö~òáåÉI=íÜÉ=ÅçåÅÉéí=çÑ=`çêéçJ

ê~íÉ=pçÅá~ä=oÉëéçåëáÄáäáíó=Ü~ë=ÄÉÉå=ïáÇÉäó=âåçïå=~ãçåÖ=íÜÉ=éìÄäáÅK==qÜÉêÉÑçêÉI=ÅçääÉ~ÖìÉë=Ü~îÉ=êÉÅçããÉåÇÉÇ=íÜÉ

Åçãé~åó=íç=ÅçåíêáÄìíÉ=ãçêÉ=ÉÑÑçêíë=íç=ëçÅáÉíóK==qç=íÜáë=ÉåÇI=ïÉ=ïçìäÇ=äáâÉ=íç=êÉéçêí=çå=çìê=ÅçåíêáÄìíáçåë=íç=ëÅÜççäë=~åÇ

ëçÅá~ä=ïÉäÑ~êÉ=Öêçìéë=Äó=íÜÉ=Åçãé~åó=çîÉê=íÜÉ=é~ëí=óÉ~êëW=dÉåÉëáë=pçÅá~ä=tÉäÑ~êÉ=cçìåÇ~íáçåI=q~áéÉá=`áíó=lêéÜ~å~ÖÉ

çÑ=dçÇI=içåÖí~å=pÅÜççä=Ñçê=íÜÉ=jÉåí~ääó=aáë~ÄäÉÇI=máåÖ=`ÜÉåÖ=dìçÜçåÖ=bäÇÉêäó=`~êÉ=`ÉåíÉêI=póáåJiì=pçÅá~ä=tÉäJ

Ñ~êÉ=cçìåÇ~íáçåI=`Ü~åÖ~å=bäÉãÉåí~êó=pÅÜççäI=v~íJëÉå=bäÉãÉåí~êó=pÅÜççäI=~åÇ=ÉíÅK==tÉ=ïçìäÇ=äáâÉ=íç=ÖáîÉ=~=ëâÉíÅÜ=çÑ

ïÜ~í=ïÉ=Ü~îÉ=ÇçåÉ=áå=çêÇÉê=íç=ÄÉ=îáÖáä~åí=Ñçê=íÜÉ=ÑìíìêÉ=~åÇ=ÅçåíáåìÉ=íç=éêçãçíÉ=~åÇ=ÉñÉÅìíÉ=çìê=ëçÅá~ä=êÉëéçåëáÄáäáíóK

^=íçí~ä=çÑ=kq=NKRO=ãáääáçå=ï~ë=áåîÉëíÉÇ=áå=ëçÅá~ä=ïÉäÑ~êÉ=áå=OMNMK==iççâáåÖ=íç=íÜÉ=ÑìíìêÉI=qu`=ïáää=ÅçåíáåìÉ=íç

ÑÉÉÇÄ~Åâ=íç=ëçÅáÉíó=~åÇ=ÑìäÑáää=áíë=Åçêéçê~íÉ=ëçÅá~ä=êÉëéçåëáÄáäáíóK

6.1 Public welfare and charity

Embrace the year of the Tiger:

lìê=ëí~ÑÑ=ÜÉ~ÇÉÇ=íç=íÜÉ=içåÖí~å=pÅÜççä=Ñçê=íÜÉ=jÉåí~ääó=oÉí~êÇÉÇ=íç=îçäìåíÉÉêë=íÜÉêÉI=~ë=ïÉää=~ë=íç

ÅÉäÉÄê~íÉ=áå=~Çî~åÅÉ=Ñçê=íÜÉ=kÉï=vÉ~êK==_ó=ïÉ~êáåÖ=qáÖÉê=j~ëâI=ã~âáåÖ=ä~åíÉêå=~åÇ=ÅççâáåÖ=Ñçê=íÜÉ

`ÜáåÉëÉ=kÉï=vÉ~êDë=ÇáååÉê=~ë=ïÉää=~ë=çíÜÉê=~ÅíáîáíáÉëI=êÉëáÇÉåíë=Å~å=Éåàçó=áå=~Çî~åÅÉ=íÜÉ=kÉï=vÉ~ê

~íãçëéÜÉêÉK==cìêíÜÉêãçêÉI=çìê=îçäìåíÉÉêë=~äëç=í~ìÖÜí=êÉëáÇÉåíë=íç=Ü~åÇJã~ÇÉ=êÉÇ=ÉåîÉäçéÉëI=íç=ÄêáåÖ

~=ïÜçäÉ=óÉ~ê=çÑ=éÉ~ÅÉ=~åÇ=Ü~ééáåÉëë=íç=íÜÉ=êÉëáÇÉåíë=çÑ=íÜÉ=ëÅÜççäI=áå=çêÇÉê=íç=ÉñéêÉëë=íÜÉ=Å~êÉ=~åÇ

äçîÉ=çÑ=íÜÉ=Åçãé~åóK

92


End of the year donations:

^ë=íÜÉ=ÉåÇ=çÑ=óÉ~ê=~ééêç~ÅÜÉëI=íç=ã~êâ=íÜáë=çÅÅ~ëáçåI=ïÉ=~ëâÉÇ=çìê=ÅçääÉ~ÖìÉë=íç=Ççå~íÉ=ëçãÉ=çÑ

íÜÉáê=É~êåáåÖ=íç=íÜÉ=Ñçìê=ëçÅá~ä=ïÉäÑ~êÉ=Öêçìéë=ïÜáÅÜ=~êÉW=q~çóì~å=`çìåíó=içåÖí~å=pÅÜççä=Ñçê=íÜÉ

jÉåí~ääó=oÉí~êÇÉÇI=q~çóì~å=`çìåíó=c~åÖòÜçì=pÅÜççä=Ñçê=íÜÉ=jÉåí~ääó=oÉí~êÇÉÇI=q~áéÉá=`áíó=qáJ

Üìá=çêéÜ~å~ÖÉ=~åÇ=q~áéÉá=`áíó=c~ãáäó=pìééçêí=`ÉåíÉêK

2010 Taipei Children’s Month Festival:

tÉ=Ü~îÉ=ëéçåëçêÉÇ=íÜÉ=q~áéÉá=`áíó=dçîÉêåãÉåí=íç=ÜçäÇ=íÜÉ=�_äçëëçãáåÖ=áå=q~áéÉáI=Ñìå=ÅÜáäÇÜççÇ�

children’s=ãçåíÜ=ÑÉëíáî~äI=áå=íÜÉ=ÜçéÉ=íÜ~í=é~êÉåíë=Å~å=ëÜ~êÉ=íÜÉ=àçó=çÑ=children’s=ÖêçïíÜI=~åÇ

éêçîáÇáåÖ=Å~êÉ=~åÇ=Ü~ééáåÉëë=Ñçê=É~ÅÜ=ÅÜáäÇêÉåI=ã~âáåÖ=çìê=éä~ÅÉ=~=ÇÉëáêÉÇ=Åáíó=Ñçê=ÅÜáäÇêÉå=íç=äáîÉK

Embrace the hungry children activities:

tÉ=Ü~îÉ=ëéçåëçêÉÇ=íÜÉ=�bãÄê~ÅÉ=íÜÉ=ÜìåÖêó=ÅÜáäÇêÉå�=~ÅíáîáíáÉë=çÑ=íÜÉ=tçêäÇ=mÉ~ÅÉ=^ëëçÅá~íáçå

ïÜÉêÉÄó=ïÉ=ê~áëÉÇ=ÑêÉÉ=ÄêÉ~âÑ~ëí=~åÇ=åìíêáíáçìë=ÑççÇ=Ñçê=ÅÜáäÇêÉå=çÑ=íÜÉ=éççê=~åÇ=îìäåÉê~ÄäÉ=Ñ~ãáJ

äáÉë=çÑ=q~çóì~å=`çìåíóK

93


Blood Donation

pí~êíáåÖ=Ñêçã=OMMTI=qu`=ëéçåëçêë=íïç=ÄäççÇ=Ççå~íáçå=ÇêáîÉë=É~ÅÜ=óÉ~ê=~ë=~=ï~ó=íç=ã~âÉ=áíë=ÑÉÉÇJ

Ä~Åâ=íç=íÜÉ=ëçÅáÉíóK==qÜÉ=ÅçääÉ~ÖìÉë=Ü~îÉ=ÖÉåÉêçìëäó=êÉëéçåÇÉÇ=íç=íÜÉëÉ=éìÄäáÅ=ïÉäÑ~êÉ=~ÅíáîáíáÉëK

“Brick of hope stacking” campaign:

tÉ=Ü~îÉ=ëéçåëçêÉÇ=íÜÉ=?_êáÅâ=çÑ=ÜçéÉ=ëí~ÅâáåÖ?=Å~ãé~áÖå=çÑ=gìáJe~åÖ=åÉíïçêâ?I=ëç=íÜ~í=ïÉ=Å~å

ëÉåÇ=ëçãÉ=ï~êãíÜ=íç=íÜÉ=ÅÜáäÇêÉå=çÑ=íÜÉ=åìêëÉêó=ëÅÜççäI=áå=íÜÉ=ÜçéÉ=íÜ~í=íÜÉëÉ=ã~êÖáå~äáòÉÇ=ÅÜáäÇêÉå

ïáíÜçìí=íÜÉ=ï~êãíÜ=çÑ=~=éêçéÉê=Ñ~ãáäó=Å~å=ëÉåëÉ=íÜÉ=Å~êÉ=~åÇ=ï~êãíÜ=ÅçãáåÖ=Ñêçã=íÜÉ=ëçÅáÉíóK

Donation of packaged rice

^ÑíÉê=wÜçåÖóì~å=cÉëíáî~ä=çå=ìåáîÉêë~ä=ë~äî~íáçå=~ÅíáîáíáÉëI=íÜÉ=é~Åâ~ÖÉÇ=êáÅÉI=ÑççÇ=Å~åëI=ÄáëÅìáíë

~åÇ=Ñêìáíë=ïÉêÉ=Ççå~íÉÇ=íç=íÜÉ=çêéÜ~å~ÖÉë=áå=máåÖ=`ÜÉåÖ=~åÇ=içåÖí~åI=q~áéÉá=`áíó=lêéÜ~å~ÖÉ=çÑ

dçÇ=~åÇ=q~áéÉá=`áíó=kìêëÉêóK

6.2 Environment and protection

Beach cleaning activities:

tÉ=Ü~îÉ=~ëëáëíÉÇ=íÜÉ=q~çóì~å=`çìåíó=eëáåïì=`äÉ~å=qÉ~ãI=íç=àçáåíäó=é~êíáÅáé~íÉ=áå=íÜÉ=ÄÉ~ÅÜ

ÅäÉ~åáåÖ=~ÅíáîáíáÉë=~í=íÜÉ=åçêíÜÉêå=ëÜçêÉ=çÑ=íÜÉ=vçåÖ~å=tÜ~êÑK==qÜêçìÖÜ=Ñìå=èìáòòÉëI=ïÉ=é~ëëÉÇ

Ççïå=çìê=áÇÉ~=~åÇ=ãÉíÜçÇë=áå=ÉåîáêçåãÉåí~ä=ÅçåëÉêî~íáçå=íç=íÜÉ=óçìåÖ=ÅÜáäÇêÉåK==tÉ=Ü~îÉ=êÉÅóÅäÉÇ

NM=çìí=çÑ=OM=Ä~Öë=ïÜÉêÉ=ïÉ=éáÅâÉÇ=~í=íÜÉ=ÄÉ~ÅÜI=ã~âáåÖ=íÜÉ=ïÜçäÉ=ÄÉ~ÅÜ=ÑÉÉäáåÖ=ÅäÉ~å=~ãçåÖëí=íÜÉ

ÄêÉÉòÉ=çÑ=íÜÉ=ïáåÇK

94


Green Activities

få=çêÇÉê=íç=Åìäíáî~íÉ=íÜÉ=ÅçåÅÉéí=çÑ=ëìëí~áå~ÄäÉ=ÉåÉêÖó=ìëÉ=~åÇ=~=ÖêÉÉå=ÉåîáêçåãÉåíI=ïÉ=Ü~îÉ=ëéçåJ

ëçêÉÇ=íÜÉ=�pìëí~áå~ÄäÉ=båÉêÖó=iÉ~ÇÉêëÜáé=q~äÉåí=aÉîÉäçéãÉåí=`~ãé�=~Åíáîáíó=çÑ=íÜÉ=jÉÅÜ~åáÅ~ä

pçÅáÉíó=çÑ=k~íáçå~ä=q~áï~å=råáîÉêëáíóI=áå=íÜÉ=ÜçéÉ=íç=Åìäíáî~íÉ=í~äÉåíÉÇ=äÉ~ÇÉêëÜáé=áå=íÜÉ=~êÉ~=çÑ

ãÉÅÜ~åáÅ~ä=ÉåÖáåÉÉêáåÖI=~ë=ïÉää=~ë=ÉåÜ~åÅáåÖ=íÜÉ=áãéçêí~åÅÉ=çÑ=ëìëí~áå~ÄäÉ=ÉåÉêÖó=ìëÉK

Green Painting Competition:

_ó=~êê~åÖáåÖ=ÉåîáêçåãÉåí~äJíÜÉãÉÇ=Çê~ïáåÖ=ÅçãéÉíáíáçå=Ñçê=íÜÉ=ÅÜáäÇêÉå=çÑ=çìê=ëí~ÑÑI=ïÉ=ÜçéÉ=íÜ~í

íÜÉëÉ=ÅÜáäÇêÉå=Å~å=Öê~ëé=íÜÉ=ÅçåÅÉéí=çÑ=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=Ñêçã=~å=É~êäó=~ÖÉK==cìêíÜÉêãçêÉI

Äó=é~êíáÅáé~íáåÖ=áå=ÉîÉêóÇ~ó=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=~ÅíáîáíáÉëI=ïÉ=Ü~îÉ=ëÜ~êÉÇ=çìê=é~êí=áå=àçáåíäó

éêçíÉÅíáåÖ=íÜÉ=É~êíÜK

TXC Easy Card

få=êÉëéçåëÉ=íç=íÜÉ=éêçãçíáçå=çÑ=Å~êÄçå=êÉÇìÅíáçå=~åÇ=íç=éêçãçíÉ=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçåI=íÜÉ

Åçãé~åó=ÅçJÇÉëáÖåÉÇ=~å=ÉñÅäìëáîÉ=íê~îÉä=Å~êÇ=ïáíÜ=íÜÉ=b~ëó=`~êÇ=`çãé~åó=ïáíÜ=ÉåîáêçåãÉåí~ä

éêçíÉÅíáçå=~ë=áíë=íÜÉãÉK==cìêíÜÉêãçêÉI=ïÉ=Ü~îÉ=ÅçãÄáåÉÇ=íÜÉ=ÅçåÅÉéí=çÑ=ÖêÉÉå=éêçÇìÅíë=~åÇ=ÉÅçJ

éêçíÉÅíáçå=Äó=ÇÉëáÖåáåÖ=áí=çå=íÜÉ=ëìêÑ~ÅÉ=çÑ=íÜÉ=Å~êÇI=íç=êÉãáåÇ=çìê=ëí~ÑÑ=íç=í~âÉ=áåáíá~íáîÉ=áå=éêçíÉÅíJ

áåÖ=íÜÉ=ÉåîáêçåãÉåíI=~åÇ=íç=~Åí=íçÖÉíÜÉê=íç=ÇÉÑÉåÇ=b~êíÜDë=å~íìê~ä=ÉÅçäçÖó=~åÇ=ÅçåÅÉêå=Ñçê=ÉåÇ~åJ

ÖÉêÉÇ=ëéÉÅáÉëI=íÜìë=ÑìäÑáää=íÜÉ=êÉëéçåëáÄáäáíó=~ë=~=ãÉãÄÉê=çÑ=íÜÉ=b~êíÜK

95


6.3 Arts and culture

Charity Concert

^ë=çÑ=OMMUI=íÜÉ=Åçãé~åó=Ü~ë=ÅçåíáåìÉÇ=íç=ëéçåëçê=íÜÉ=ÅÜ~êáíó=ÅçåÅÉêí=Ñçê=íÜÉ=�cçìåÇ~íáçå=Ñçê=o~êÉ

aáëçêÇÉêë�=áå=íÜÉ=ÜçéÉ=íÜ~í=íÜÉ=ãçåÉó=ê~áëÉÇ=áå=íÜÉ=ÅçåÅÉêí=Å~å=ÄÉ=ìëÉÇ=íç=ìåÇÉêí~âÉ=ê~êÉ=ÇáëÉ~ëÉ

êÉëÉ~êÅÜI=~ë=ïÉää=~ë=íç=~ëëáëí=Ñ~ãáäáÉë=ïÜÉêÉ=íÜÉêÉ=~êÉ=ãÉãÄÉêë=ïáíÜ=ê~êÉ=ÇáëÉ~ëÉëK

Sponsoring the repair of musical instruments:

tÉ=Ü~îÉ=ëéçåëçêÉÇ=íÜÉ=ÉèìáéãÉåí=êÉé~áê=~åÇ=ìéÇ~íÉ=Ñçê=íÜÉ=jìëáÅ=`çäçê=dì~êÇ=çÑ=q~áéÉá=jìåáÅáé~ä

gá~åÖìç=eáÖÜ=pÅÜççäI=áå=íÜÉ=ÜçéÉ=íÜ~í=íÜÉó=Å~å=ÅçåíáåìÉ=íç=ÄêáåÖ=Üçåçê=íç=íÜÉ=ÅçìåíêóI=~ë=ïÉää=~ë=íç

ÉåÅçìê~ÖÉ=ëíìÇÉåíë=íç=ëíìÇó=Ü~êÇI=ëç=íÜ~í=íÜÉó=Å~å=ÑìäÑáää=íÜÉáê=ëçÅá~ä=êÉëéçåëáÄáäáíó=~ÑíÉê=íÜÉó=Ü~îÉ

~ÅÜáÉîÉÇ=ëìÅÅÉëë=áå=íÜÉ=ëçÅáÉíóK

6.4 Education and research

Sporting goods donations:

få=êÉëéçåëÉ=íç=íÜÉ=ÖçîÉêåãÉåí�ë=Å~ää=Ñçê=íÜÉ=êÉîáí~äáò~íáçå=çÑ=Ä~ëÉÄ~ääI=íÜÉ=Åçãé~åó=Ü~Ç=ëéçåëçêÉÇ

ëéçêíë=ÉèìáéãÉåí=~åÇ=ÑìåÇáåÖ=êÉèìáêÉÇ=Ñçê=�iç=iç=_~ëÉÄ~ää�=íÉ~ãI=ïÜáÅÜ=áë=Ñêçã=~=éêáã~êó=ëÅÜççä

åÉ~ê=máåÖ=`ÜÉåÖ=~ë=ïÉää=~ë=áå=q~áéÉáK==qÜáë=óÉ~ê=ïÉ=ÉîÉå=ïÉåí=íç=~=íçí~ä=çÑ=ëáñíÉÉå=ëÅÜççäë=áå=íÜÉ

cìëáåÖ=qçïåëÜáéI=~=êÉãçíÉ=~êÉ~=ÜáÖÜ=ìé=áå=íÜÉ=ãçìåí~áåëI=áå=íÜÉ=ÜçéÉ=íÜ~í=íÜÉ=Å~å=ÅçåíáåìÉ=íç

êÉîáí~äáòÉ=ëéçêíëK

Donation of hygiene kits

qç=éêçãçíÉ=éÉêëçå~ä=ÜóÖáÉåÉ=~åÇ=êÉÇìÅÉ=ê~íÉë=çÑ=ÅÜáäÇêÉå=ïáíÜ=áêêÉÖìä~ê=íÉÉíÜI=íÜÉ=Åçãé~åó=Ü~ë

Ççå~íÉÇ=~=íçí~ä=çÑ=íÉå=íÜçìë~åÇ=é~Åâë=çÑ=íççíÜÄêìëÜÉë=~åÇ=íççíÜé~ëíÉë=íç=ëÅÜççäë=áå=q~áéÉá=~åÇ=máåÖ

`ÜÉåÖI=íÜÉ=íïç=ëáíÉë=ïÜÉêÉ=íÜÉ=Åçãé~åó=éêÉãáëÉë=~êÉ=äçÅ~íÉÇI=áå=íÜÉ=ÜçéÉ=íÜ~í=íÜÉëÉ=ÅÜáäÇêÉå=Å~å

ÇÉîÉäçé=~=ÖççÇ=ÜÉ~äíÜ=Ü~Äáíë=~ë=ïÉää=~ë=áãéêçîáåÖ=éÜóëáÅ~ä=ÑáíåÉëëK

96


Exchange Visit:

få=çêÇÉê=íç=ÉåÜ~åÅÉ=íÜÉ=ÉñéÉêáÉåÅÉ=çÑ=ëíìÇÉåíë=íçï~êÇë=q~áï~åDë=áåÇìëíêó=~åÇ=íç=ìåÇÉêëí~åÇ=q~áï~å�

ë=ÉåíÉêéêáëÉ=ã~å~ÖÉãÉåí=ãÉíÜçÇëI=íÜÉ=Åçãé~åó=Ü~Ç=áåîáíÉÇ=d~ãÄá~å=ÉñÅÜ~åÖÉ=ëíìÇÉåí=çÑ=k~íáçå~ä

q~áéÉá=råáîÉêëáíó=çÑ=qÉÅÜåçäçÖóI=ëíìÇÉåíë=Ñêçã=eçåÖ=hçåÖ=_~éíáëí=råáîÉêëáíó=~åÇ=íÜÉ=ã~å~ÖÉãÉåí

ëÅÜççä=çÑ=k~íáçå~ä=q~áï~å=råáîÉêëáíó=çÑ=qÉÅÜåçäçÖóI=íç=ÜÉ~ê=íÜÉ=Åçãé~åóDë=çéÉê~íáåÖ=éÜáäçëçéÜóI

áíë=ëí~íÉ=çÑ=ÅçãéÉíáíáçå=~åÇ=áíë=éêçÇìÅíáçå=éêçÅÉëëÉë=Ñçê=íÜÉ=èì~êíò=áåÇìëíêó=~åÇ=çíÜÉê=êÉä~íÉÇ=áëëìÉëK

Donates free school bags:

qÜÉ=Åçãé~åó=Ü~ë=~äëç=Ççå~íÉÇ=ÑêÉÉ=Ä~Öë=íç=íÜÉ=éêÉëÅÜççä=ÅÜáäÇêÉå=ïÜçã=~êÉ=~Äçìí=íç=ÉåíÉê=áåíç=íÜÉ

`çãÑçêí=fåíÉääáÖÉåÅÉ=aÉîÉäçéãÉåí=`ÉåíÉê=E~=éêáã~êó=ëÅÜççäFI=íç=ÉåÅçìê~ÖÉ=íÜÉã=íç=ëíìÇó=~åÇ=ïáëÜ

íÜÉã=~=ë~ÑÉ=êç~Ç=~ÜÉ~ÇK

97


TXC Scholarship for Children of staffs:

páåÅÉ=OMMUI=íÜÉ=Åçãé~åó=Ü~ë=éêçîáÇÉÇ=ëÅÜçä~êëÜáéë=Ñçê=íÜÉ=ÅÜáäÇêÉå=çÑ=çìê=ëí~ÑÑëI=ïáíÜ=íÜÉ=~áã=çÑ

áåëéáêáåÖ=íÜÉëÉ=ÅÜáäÇêÉå=íç=ëíìÇó=Ü~êÇ=~åÇ=íç=~ééêÉÅá~íÉ=íÜÉ=Ü~êÇJÉ~êåÉÇ=êÉîÉåìÉ=çÑ=íÜÉáê=é~êÉåíëI=ëç

íÜ~í=íÜÉëÉ=Ç~ìÖÜíÉêë=~åÇ=ëçåë=çÑ=çìê=ÅçääÉ~ÖìÉë=Å~å=ÅÜÉêáëÜ=~åÇ=ÄÉ=Öê~íÉÑìä=íç=íÜÉáê=é~êÉåíëI=íÜìë

ÅçåíáåìÉ=íÜÉáê=Ü~êÇ=ïçêâI=~åÇ=ÄÉÅçãÉ=~=ìëÉÑìä=éÉêëçå=Ñçê=íÜÉ=Åçìåíêó=áå=íÜÉ=ÑìíìêÉ=~ë=~=ÅçìåíêóK

cìêíÜÉêãçêÉI=~å=áãéêçîÉãÉåí=éêáòÉ=ïáää=~äëç=ÄÉ=ÖáîÉå=Ñçê=íÜÉëÉ=ÅçääÉ~ÖìÉ�ë=ÅÜáäÇêÉå=ïÜçã=Ü~îÉ

åçí=ïçå=~å=~ï~êÇK

98


Plans and Prospects

få=OMNMI=qu`=Åçåíáåìçìëäó=éêçãçíÉÇ=î~êáçìë=Åçêéçê~íÉ=ëçÅá~ä=êÉëéçåëáÄáäáíó=~ÅíáîáíáÉë=ÑçÅìëáåÖ=çå=íÜÉ=ëìÄàÉÅí=çÑ

�ÉåîáêçåãÉåí~ä=éêçíÉÅíáçåI=ÉåÉêÖó=ÅçåëÉêî~íáçå=~åÇ=éìÄäáÅ=ÅÜ~êáíóK�==^ëáÇÉ=Ñêçã=Ç~áäó=çéÉê~íáçå=~åÇ=éêçÇìÅí=ÇÉëáÖå

Ñçê=áãéäÉãÉåí~íáçå=çÑ=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=~åÇ=ÉåÉêÖó=ÅçåëÉêî~íáçåI=qu`=~äëç=ëíêáîÉë=íç=ÑìäÑáää=áíë=êÉëéçåëáÄáäáíó

~ë=~=Åçêéçê~íÉ=ÅáíáòÉå=íÜêçìÖÜ=ÅçåíêáÄìíáçå=íç=íÜÉ=ëçÅá~ä=Çáë~Çî~åí~ÖÉÇ=Öêçìéë=îá~=î~êáçìë=ÅÜ~ååÉäëK

iççâáåÖ=íç=íÜÉ=ÑìíìêÉI=qu`=ïáää=áãéäÉãÉåí=ÑçääçïáåÖë=áå=çêÇÉê=íç=ÄÉííÉê=éêçãçíÉ=çìê=Åçêéçê~íÉ=ëçÅá~ä=êÉëéçåëáÄáäáíóK

7.1 Green operation aspectqç=ãÉÉí=íÜÉ=Öç~ä=çÑ=ÅìëíçãÉê=ë~íáëÑ~ÅíáçåI=ïÉ=ïáää=ÅçåíáåìÉ=íç=ïçêâ=íçÖÉíÜÉê=ïáíÜ=çìê=ëìééäáÉêë=~åÇ=ÅçåîÉó=íÜÉ

ÅçåÅÉéí=~åÇ=éê~ÅíáÅÉë=çÑ=epmj=L=dmjp=íç=ëìééäáÉêë=~åÇ=ÇÉã~åÇ=ëìééäáÉêë=íç=ãÉÉí=íÜÉ=ëíêáåÖÉåí=êÉèìáêÉãÉåíë

çÑ=fplNQMMNI=n`MUMMMMI=ÅìëíçãÉêëI=~åÇ=ä~ïë=~åÇ=êÉÖìä~íáçåë=ïáíÜ=íÜÉ=êÉèìáêÉÇ=ÉåîáêçåãÉåíI=ê~ï=ã~íÉêá~äëI

ã~íÉêá~äëI=íççäáåÖI=~åÇ=âåçïäÉÇÖÉ=çÑ=éÉêëçååÉä=íç=ÅêÉ~íÉ=ëíáää=ÄÉííÉê=èì~äáíó=~åÇ=ÜáÖÜ=íÉÅÜåçäçÖó=éêçÇìÅíë=ïáíÜ

åç=Åçåí~ãáå~íáçåK

få=~ÇÇáíáçåI=íÜÉ=Åçãé~åó=ïáää=Öê~Çì~ääó=éêçãçíÉ=íÜÉ=ÖêÉÉåÜçìëÉ=Ö~ë=áåîÉåíçêóI=ã~âáåÖ=Å~êÄçå=Ñççíéêáåí

éêçÇìÅíëI=ÄìáäÇáåÖ=ÉåÉêÖó=ã~å~ÖÉãÉåí=ëóëíÉãëI=~ë=ïÉää=~ë=áåëíêìÅíáåÖ=ëìééäáÉêë=êÉä~íÉÇ=íç=íÜÉ=~ÑçêÉãÉåíáçåÉÇ

ëóëíÉã=áå=çêÇÉê=íç=~ÅÜáÉîÉ=íÜÉ=ìäíáã~íÉ=Öç~ä=çÑ=ÖêÉÉå=ëìééäó=ÅÜ~áåK

7.2 Occupational safety and health aspectfå=íÜÉ=ÑìíìêÉI=qu`=ïáää=ÑìêíÜÉê=áãéêçîÉ=íÜÉ=ÅìêêÉåí=ë~ÑÉíó=~åÇ=ë~åáí~íáçå=çêÖ~åáò~íáçåI=ÅçåíáåìÉ=íç=áãéäÉãÉåí

ë~ÑÉíó=éìÄäáÅáíó=áå=íÜÉ=Ñ~ÅíçêóI=ÉÇìÅ~íáçå~ä=íê~áåáåÖI=òÉêç=Ü~ò~êÇëI=éìêëìáí=íÜÉ=Öç~ä=çÑ=òÉêç=Å~ëì~äíáÉëI=ëç=íÜ~í

ÅçääÉ~ÖìÉë=Å~å=ãçêÉ=ë~ÑÉäó=~åÇ=ÅçãÑçêí~Ääó=ÉåÖ~ÖÉ=áå=ïçêâI=~åÇ=ÅçåíáåìÉ=íç=~ééäó=Ñçê=íÜÉ=lep^pNUMMN

ÅÉêíáÑáÅ~íáçåK

7.3 Public welfare activity aspectfå=OMNNI=qu`=ïáää=Åçåíáåìçìëäó=~ÅíáîÉäó=Éñé~åÇ=é~êíáÅáé~íáçå=áå=ëçÅá~ä=ïÉäÑ~êÉ=~ÅíáîáíáÉë=~åÇ=ÄÉåÉÑáí=~ÅíáîáíáÉëI

~åÇ=ÉåÅçìê~ÖÉ=ÅçääÉ~ÖìÉë=íç=é~êíáÅáé~íÉ=áå=îçäìåí~êó=ëÉêîáÅÉ=ëç=íÜ~í=çìê=ÅçääÉ~ÖìÉë=ïçìäÇ=áåÑäìÉåÅÉ=íÜÉáê

Ñ~ãáäó=ãÉãÄÉêë=~åÇ=êÉä~íáîÉë=~åÇ=ÑêáÉåÇë=íç=ÑìêíÜÉê=ÉñíÉåÇ=íÜÉ=ÉÑÑÉÅí=çÑ=íÜÉ=~ÅíáîáíáÉëK

7.4 Environment protection aspectqu`=~ÅíáîÉäó=éêçãçíÉë=~åÇ=é~êíáÅáé~íÉë=áå=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=~åÇ=ÅçåëÉêî~íáçå=ÉÇìÅ~íáçåI=í~âÉë=éçëáJ

íáîÉ=~Åíáçåë=íç=ã~âÉ=íÜÉ=É~êíÜ=ÖêÉÉåÉêI=~åÇ=ã~âÉë=ïçêâ=~åÇ=äáîáåÖ=ëé~ÅÉ=ãçêÉ=ÄÉ~ìíáÑìä=áå=çêÇÉê=íç=ÑìäÑáää=çìê

ëçÅá~ä=êÉëéçåëáÄáäáíó=çÑ=~=ÖäçÄ~ä=ÅáíáòÉåK

7.5 Employee participation aspectsçäìåí~êó=~åÇ=~ÖÖêÉëëáîÉ=é~êíáÅáé~íáçå=Äó=ÉãéäçóÉÉë=áë=ãçëí=ÅêáíáÅ~ä=Ñçê=ëìÅÅÉëë=çê=Ñ~áäìêÉ=çÑ=Åçêéçê~íÉ=ëçÅá~ä

êÉëéçåëáÄáäáíó=~ÅíáîáíáÉëK==få=íÜÉ=ÑìíìêÉI=ïÉ=ïáää=ãçêÉ=ÉÑÑÉÅíáîÉäó=ÉåÅçìê~ÖÉ=ÉãéäçóÉÉë=íç=îçäìåí~êáäó=ÇÉëáÖå

~åÇ=é~êíáÅáé~íÉ=áå=êÉäÉî~åí=~ÅíáîáíáÉë=áå=~=ãçêÉ=ëóëíÉã~íáÅ=~åÇ=ãÉíÜçÇáÅ~ä=ï~ó=~åÇ=Å~êêó=Ñçêï~êÇ=qu`�ë

Åçêéçê~íÉ=ÅìäíìêÉ=çÑ=Ü~îáåÖ=éÉçéäÉ=~ë=íÜÉ=Ä~ëáÅK==qÜÉ=î~êáçìë=~ÅíáîáíáÉë=íÜ~í=ïÉ=ÉñéÉÅí=íç=çêÖ~åáòÉ=áå=OMNN

áåÅäìÇÉë=�ÅêçëëJÅçìåíêó=ÄáÅóÅäÉ=êáëáåÖ�I=�_~ëâÉíÄ~ää�I=�Ä~Çãáåíçå�I=�í~ÄäÉ=íÉååáë�I=�Çê~ïáåÖ=~=éçêJ

íê~áí=çÑ=ãó=Ñ~íÜÉê=~Åíáîáíó�I=�ã~âáåÖ=ãçíÜÉê�ë=Å~êÇ=~Åíáîáíó�I=�ÄÉ~ÅÜ=~åÇ=ãçìåí~áå=äáííÉêJéáÅâáåÖ=~ÅíáîáíáÉë�I

�c~áê�I=ÉíÅK==kçí=çåäó=Çç=ïÉ=ÉåÅçìê~ÖÉ=~ää=ÅçääÉ~ÖìÉë=íç=í~âÉ=é~êíI=Äìí=íÜÉ=Ñ~ãáäáÉë=çÑ=çìê=ëí~ÑÑë=~ë=ïÉääI=ëç

ÉîÉêóçåÉ=Å~å=Éåàçó=íÜÉ=~íãçëéÜÉêÉ=çÑ=~=ÄáÖ=Ü~êãçåáçìë=Ñ~ãáäóK

99


100


101


102


1. Strategy and AnalysisProfile Description Related TXC CSR Page(s) Explanatory NotesDisclosure Report Section

1.1 Statement from the most senior decision-maker of the organization. Statement from the executive 6

1.2 Description of key impacts, risks, and opportunities.

2. Organizational ProfileProfile Description Related TXC CSR Page(s) Explanatory NotesDisclosure Report Section

2.1 Name of the organization. Company Overview 13

2.2 Primary brands, products, and/or services. Company Profile 14

2.3 Operational structure of the organization, including main divisions,

operating companies, subsidiaries, and joint ventures. Worldwide locations 17

2.4 Location of organization's headquarters. Company Profile 14

2.5 Number of countries where the organization operates, and names of

countries with either major operations or that are specifically relevant

to the sustainability issues covered in the report. Worldwide locations 17

2.6 Nature of ownership and legal form. Company Overview 13

2.7 Markets served (including geographic breakdown, sectors served,

and types of customers/beneficiaries). Worldwide locations 17

2.8 Scale of the reporting organization. Company Profile 14

Operation performance 17

2.9 Significant changes during the reporting period regarding size,

structure, or ownership. Company Overview 13

2.10 Awards received in the reporting period. Awards in 2010 18

3. Report ParametersProfile Description Related TXC CSR Page(s) Explanatory NotesDisclosure Report Section

3.1 Reporting period (e.g., fiscal/calendar year) for information provided. The CSR report Introduction 2

3.2 Date of most recent previous report (if any). The CSR report Introduction 2

3.3 Reporting cycle (annual, biennial, etc.) The CSR report Introduction 2

3.4 Contact point for questions regarding the report or its contents. The CSR report Introduction 2

3.5 "Process for defining report content including:Determining Identification of related

materiality; Prioritizing topics within the report; and Identifying interest parties and

stakeholders the organizationexpects to use the report." communication 34

3.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased

facilities, joint ventures, suppliers). See GRI Boundary Protocol for

further guidance. The CSR report Introduction 2

3.7 State any specific limitations on the scope or boundary of the report

(see completeness principle for explanation of scope). The CSR report Introduction 2

3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities,

outsourced operations, and other entities that can significantly affect

comparability from period to period and/or between organizations. Worldwide locations 17

3.9 Data measurement techniques and the bases of calculations, including

assumptions and techniques underlying estimations applied to the

compilation of the Indicators and other information in the report.

Explain any decisions not to apply, or to substantially diverge from,

the GRI Indicator Protocols.

3.10 Explanation of the effect of any re-statements of information provided

in earlier reports, and the reasons for such re-statement

(e.g.,mergers/acquisitions, change of base years/periods, nature of

business, measurement methods).

3.11 Significant changes from previous reporting periods in the scope,

boundary, or measurement methods applied in the report.

Global Reporting Initiative G3 Content Index

103


3.12 Table identifying the location of the Standard Disclosures in the

report. GRI G3 Index 102

3.13 Policy and current practice with regard to seeking external assurance The CSR report Introduction 2

for the report. Independent Assurance

Opionion Statement 99

4. Governance, Commitments, and EngagementProfile Description Related TXC CSR Page(s) Explanatory NotesDisclosure Report Section

4.1 Governance structure of the organization, including committees

under the highest governance body responsible for specific tasks, Corporate operation

such as setting strategy or organizational oversight. governance structure 23

4.2 Indicate whether the Chair of the highest governance body is also an

executive officer. Board of directors 26

4.3 For organizations that have a unitary board structure, state the

number of members of the highest governance body that are

independent and/ or non-executive members. Board of directors 26

4.4 Mechanisms for shareholders and employees to provide

recommendations or direction to the highest governance body. Board of directors 26

4.5 Linkage between compensation for members of the highest

governance body, senior managers, and executives (including

departure arrangements), and the organization's performance

(including social and environmental performance). Board of directors 26

4.6 Processes in place for the highest governance body to ensure Company law and

conflicts of interest are avoided. regulations compliance 27

4.7 Process for determining the qualifications and expertise of the

members of the highest governance body for guiding the

organization's strategy on economic, environmental, and social topics. Board of directors 26

4.8 Internally developed statements of mission or values, codes of Business logic 15

conduct, and principles relevant to economic, environmental, Board of directors 26

and social performance and the status of their implementation. Code of conduct 29

4.9 Procedures of the highest governance body for overseeing the

organization's identification and management of economic, Board of directors 26

environmental, and social performance, including relevant risks and

opportunities, and adherence or compliance with internationally Risk management 31

agreed standards, codes of conduct, and principles.

4.10 Processes for evaluating the highest governance body's own

performance, particularly with respect to economic, environmental,

and social performance. Board of directors 26

4.11 Explanation of whether and how the precautionary approach or

principle is addressed by the organization. Risk management 31

4.12 Externally developed economic, environmental, and social charters, In 2010, the company

principles, or other initiatives to which the organization subscribes neither signed nor

or endorses. approved any externally

generated economic,

environmental and social

charters, principles or

other proposals.

4.13 "Memberships in associations (such as industry associations) and/or

national/international advocacy organizations in which the

organization: * Has positions in governance bodies; * Participates in

projects or committees; * Provides substantive funding beyond

routine membership dues; or * Views membership as strategic." Public association 18

104


4.14 List of stakeholder groups engaged by the organization. Identification of related interest

parties and communication 34

4.15 Basis for identification and selection of stakeholders with whom to Identification of related interest

engage. parties and communication 34

4.16 Approaches to stakeholder engagement, including frequency of Ways and channels of

engagement by type and by stakeholder group. communication for all stakeholders 36

4.17 Key topics and concerns that have been raised through stakeholder Ways and channels of

engagement, and how the organization has responded to those key communication for all

topics and concerns, including through its reporting. stakeholders 36

EconomicPerformance Description Related TXC CSR Page(s) Explanatory NotesIndicator Report Section

EC1 Direct economic value generated and distributed, including revenues,

operating costs, employee compensation, donations and other Operation performance 17

community investments, retained earnings, and payments to capital Salaries and benefits 44

providers and governments. Social Welfare 91

EC2 Financial implications and other risks and opportunities for the

organization's activities due to climate change. Energy management system 89

EC3 Coverage of the organization's defined benefit plan obligations. Salaries and benefits 44

EC4 Significant financial assistance received from government. Operation performance 17

EC5 Range of ratios of standard entry level wage compared to local

minimum wage at significant locations of operation. Salaries and benefits 44

EC6 Policy, practices, and proportion of spending on locally-based

suppliers at significant locations of operation. Suppliers 61

EC7 Procedures for local hiring and proportion of senior management

hired from the local community at significant locations of operation Recruiting 37

EC8 Development and impact of infrastructure investments and services In 2010, no development

provided primarily for public benefit through commercial, in-kind, and impact has been

or pro bono engagement. generated by investment

and services of the basic

infrastructure benefitable

to the open public by

means of commercial or

similar contact.

EC9 Understanding and describing significant indirect economic impacts,

including the extent of impacts.

EnvironmentalPerformance Description Related TXC CSR Page(s) Explanatory NotesIndicator Report Section

EN1 Materials used by weight or volume. Product carbon footprint inventory 88

EN2 Percentage of materials used that are recycled input materials. Our products do not use

any recycling raw

materials.

EN3 Direct energy consumption by primary energy source. Greenhouse gas inventory data 84

EN4 Indirect energy consumption by primary source. Greenhouse gas inventory data 84

EN5 Energy saved due to conservation and efficiency improvements. Environment protection management 65

EN6 Initiatives to provide energy-efficient or renewable energy based

products and services, and reductions in energy requirements as a Implemented internal concept

result of these initiatives. of environment protection 75

EN7 Initiatives to reduce indirect energy consumption and reductions Implemented internal concept

achieved. of environment protection 75

EN8 Total water withdrawal by source. The effectiveness of the

water-saving program 69

105


EN9 Water sources significantly affected by withdrawal of water. The effectiveness of the


EN10 Percentage and total volume of water recycled and reused. The effectiveness of the


EN11 Location and size of land owned, leased, managed in, or adjacent to,

protected areas and areas of high biodiversity value outside protected

areas.

EN12 Description of significant impacts of activities, products, and services

on biodiversity in protected areas and areas of high biodiversity value

outside protected areas.

EN13 Habitats protected or restored.

EN14 Strategies, current actions, and future plans for managing impacts on

biodiversity.

EN15 Number of IUCN Red List species and national conservation list

species with habitats in areas affected by operations, by level of

extinction risk.

EN16 Total direct and indirect greenhouse gas emissions by weight. Greenhouse gas inventory

data 82

EN17 Other relevant indirect greenhouse gas emissions by weight. With qualitative

description.

EN18 Initiatives to reduce greenhouse gas emissions and reductions Implementation of

achieved. environment protection 71

EN19 Emissions of ozone-depleting substances by weight. Greenhouse gas inventory

data 84

EN20 NOx, SOx, and other significant air emissions by type and weight. Measures for Preventing

Air Pollution 72

EN21 Total water discharge by quality and destination. Measures for Preventing

Water Pollution 73

EN22 Total weight of waste by type and disposal method. Waste Management 73

EN23 Total number and volume of significant spills. No significant spill in 2010.

EN24 Weight of transported, imported, exported, or treated waste deemed Disposal methods for

hazardous under the terms of the Basel Convention Annex I, II, III, hazardous wastes meets

and VIII, and percentage of transported waste shipped the requirements of

internationally. environmental protection

laws.

EN25 Identity, size, protected status, and biodiversity value of water bodies The wastewater after

and related habitats significantly affected by the reporting treatment is discharged to

organization's discharges of water and runoff. the Pingzhen Industrial.

Park sewage station, and

sludges are removed and

disposed by a qualified

company, thus no

significant impact on the

ecological environment.

EN26 Initiatives to mitigate environmental impacts of products and

services, and extent of impact mitigation. Green products 89

EN27 Percentage of products sold and their packaging materials that are

reclaimed by category.

EN28 Monetary value of significant fines and total number of non-monetary

sanctions for non-compliance with environmental laws and

regulations.

106


EN29 Significant environmental impacts of transporting products and other

goods and materials used for the organization's operations,

and transporting members of the workforce.

EN30 Total environmental protection expenditures and investments by type. Green accounting 82

Social: Labor Practices and Decent WorkPerformance Description Related TXC CSR Page(s) Explanatory NotesIndicator Report Section

LA1 Total workforce by employment type, employment contract, and

region. Recruiting 37

LA2 Total number and rate of employee turnover by age group, gender, and

region. Appointment 40

LA3 Benefits provided to full-time employees that are not provided to

temporary or part-time employees, by major operations. Salaries and benefits 44

LA4 Percentage of employees covered by collective bargaining No labor union is

agreements. established in our company.

LA5 Minimum notice period(s) regarding significant operational changes, Open communication /

including whether it is specified in collective agreements. complaint channel 45

LA6 Percentage of total workforce represented in formal joint

management-worker health and safety committees that help monitor

and advise on occupational health and safety programs. Safety 54

LA7 Rates of injury, occupational diseases, lost days, and absenteeism, Occupational accident

and number of work-related fatalities by region. statistics 55

LA8 Education, training, counseling, prevention, and risk-control

programs in place to assist workforce members, their families, or

community members regarding serious diseases. Health and Care 48

LA9 Health and safety topics covered in formal agreements with trade No labor union is

unions. established in our company.

LA10 Average hours of training per year per employee by employee

category. Training and development 41

LA11 Programs for skills management and lifelong learning that support

the continued employability of employees and assist them in

managing career endings. Training and development 41

LA12 Percentage of employees receiving regular performance and

career development reviews. Salaries and benefits 44

LA13 Composition of governance bodies and breakdown of employees per

category according to gender, age group, minority group membership,

and other indicators of diversity. Recruiting 37

LA14 Ratio of basic salary of men to women by employee category. Salaries and benefits 44

Social: Human RightsPerformance Description Related TXC CSR Page(s) Explanatory NotesIndicator Report Section

HR1 Percentage and total number of significant investment agreements

that include human rights clauses or that have undergone human

rights screening. Company Overview 13

HR2 Percentage of significant suppliers and contractors that have

undergone screening on human rights and actions taken. Suppliers 61

HR3 Total hours of employee training on policies and procedures

concerning aspects of human rights that are relevant to operations,

including the percentage of employees trained. Training and development 41

HR4 Total number of incidents of discrimination and actions taken. Open communication /

complaint channel 45

107


HR5 Operations identified in which the right to exercise freedom of

association and collective bargaining may be at significant risk, and Open communication /

actions taken to support these rights. complaint channel 45

HR6 Operations identified as having significant risk for incidents of child

labor, and measures taken to contribute to the elimination of child

labor. Recruiting 37

HR7 Operations identified as having significant risk for incidents of

forced or compulsory labor, and measures to contribute to the

elimination of forced or compulsory labor. Employee relations 45

HR8 Percentage of security personnel trained in the organization's policies

or procedures concerning aspects of human rights that are relevant to

operations. Safety 54

HR9 Total number of incidents of violations involving rights of indigenous Open communication /

people and actions taken. complaint channel 45

Social: SocietyPerformance Description Related TXC CSR Page(s) Explanatory NotesIndicator Report Section

SO1 Nature, scope, and effectiveness of any programs and practices that

assess and manage the impacts of operations on communities, Society 57

including entering, operating, and exiting. Social Welfare 91

SO2 Percentage and total number of business units analyzed for risks

related to corruption. Code of conduct 29

SO3 Percentage of employees trained in organization's anti-corruption

policies and procedures. Anti-corruption 30

SO4 Actions taken in response to incidents of corruption. Anti-corruption 30

SO5 Public policy positions and participation in public policy

development and lobbying. Political donation 30

SO6 Total value of financial and in-kind contributions to political parties,

politicians, and related institutions by country. Political donation 30

SO7 Total number of legal actions for anti-competitive behavior,

anti-trust, and monopoly practices and their outcomes. Competition in the industry 31

SO8 Monetary value of significant fines and total number of non-monetary Company law and

sanctions for non-compliance with laws and regulations. regulations compliance 27

Social: Product ResponsibilityPerformance Description Related TXC CSR Page(s) Explanatory NotesIndicator Report Section

PR1 Life cycle stages in which health and safety impacts of products and

services are assessed for improvement, and percentage of significant Green products 89

products and services categories subject to such procedures. No hazardous substances goal 90

PR2 Total number of incidents of non-compliance with regulations and

voluntary codes concerning health and safety impacts of products and

services during their life cycle, by type of outcomes. Product liability insurance 60

PR3 Type of product and service information required by procedures, and All of our products meet

percentage of significant products and services subject to such the requirements of RoHS,

information requirements. HSF and the requirements

specified by customers.


voluntary codes concerning product and service information and Company law and

labeling, by type of outcomes. regulations compliance 27

PR5 Practices related to customer satisfaction, including results of surveys

measuring customer satisfaction. Customer satisfaction 59

108


PR6 Programs for adherence to laws, standards, and voluntary codes Because our commercial

related to marketing communications, including advertising, mode is classified under

promotion, and sponsorship. B2B category, therefore,

we never engage in any

promotional activities.


voluntary codes concerning marketing communications, including

advertising, promotion, and sponsorship by type of outcomes.

PR8 Total number of substantiated complaints regarding breaches of

customer privacy and losses of customer data. Customer privacy 60

PR9 Monetary value of significant fines for non-compliance with laws and Company law and

regulations concerning the provision and use of products and services. regulations compliance 27

4F, No. 16, Sec. 2, Chung Yang S. Rd., Peitou 112, Taipei, Taiwan, R.O.C.

Tel : +886 2 2894 1202 Fax : +886 2 2894 1206

http://www.txccorp.com/

Ver. 2010Adam Lee

Rita HsuSwallow Lin

Documents

Corporate Social Responsibility Report · 2 This Corporate Social Responsibility Report for the year 2010 is the third release by TXC Corporation. The company’s practice and results