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Updated: 3 February 2015
Supplementary information about Corporate Responsibility (unaudited)
Corporate Responsibility Fact Book 2014
2
Table of contents
1. Overview 4 2.3. Environment 16
1.1. Introduction and reporting principles 4 2.3.1. Reporting principles 16
1.2. Corporate Responsibility organisation 5 2.3.2. Resource consumption 17
2. Focus areas 6 2.3.3. Electricity target 18
2.1. Business 6 2.3.4. Carbon neutrality 19
2.1.1. Number of customers and branches 6 2.3.5. Direct and indirect CO2 emissions 20
2.1.2. Customer satisfaction 7 2.3.6. Other emissions 21
2.1.3. eBanking on smartphone
8 2.3.7. Waste 22
2.1.4. eBanking on tablets 8 2.3.8. TelePresence 23
2.1.5. Investment products related to climate and environment 9 2.3.9. eMeetings 23
2.2. Employees 10 2.3.10. Nordania Greenfleet 24
2.2.1. Number of full-time employees and employee turnover 10 2.3.11. Duplex printers 24
2.4. Society 25 2.2.2. Staff diversity 11
2.2.3. Employee opinion survey 12 2.4.1. Donations and staff hours spent on volunteer activities 25
13
2.2.5. Health and safety 14
2.4.2. Financial literacy 26
3. Additional information 30
2.2.7. Competency profiles and intellectual capital
15
2.2.6. Robberies 14
2.4.3. Value distribution 29
3.1.2. FTSE4Good Index 31 3.1.3. ECPI Indices 31
3.1.5 Dow Jones Sustainability Index – Danske Bank rating overview 32
3.1. Partnerships and indices 30
3.1.1. Selected partnerships 30
3.1.4. STOXX Global ESG Leaders Indices 32
2.2.4. Work-life balance
3
For further information, please contact
Disclaimer
This publication has been prepared by Danske Bank for information purposes only. It is not an offer or solicitation of any offers to purchase or sell any securities, currency or financial instruments. Whilst reasonable care has been taken to ensure that the content of this Disclaimer publication is not untrue or misleading, no representation is made as to its accuracy or completeness, and no liability is accepted for any loss arising from reliance on it. Danske Bank, its affiliates or staff may perform business services, hold, establish, change or cease to hold positions in any securities, currency or financial instrument mentioned in this publication. The Danske Bank Group’s research analysts are not permitted to invest in securities under coverage in their research sector. This publication is not intended for private customers in the UK or any person in the US. Danske Bank is regulated by the FSA for the conduct of investment business in the UK and is a member of the London Stock Exchange. Copyright © 2015 Danske Bank A/S. All rights reserved. This publication is protected by copyright and may not be reproduced in whole or in part without permission.
Dorte Eckhoff Head of Corporate Responsibility
Thomas H. Kjærgaard Head of Responsible Investment
Contact us
Corporate Responsibility department
Holmens Kanal 2-12 1092 Copenhagen K Denmark
Tel.: +45 45 13 08 36 E-mail: [email protected]
Thea Messel Group Environmental Coordinator
Cecilia Brandehoff Senior Communications Consultant
4
1.1. Introduction and reporting principles 1. Overview
Introduction to the Corporate Responsibility Fact Book 2014
The Corporate Responsibility Fact Book 2014 covers business information and corporate responsibility activities of Danske Bank Group. It is a supplement to the Corporate Responsibility 2014 report, which can be downloaded from the website at www.danskebank.com/responsibility.
The Corporate Responsibility Fact Book 2014 contains detailed and segmented data that is intended to give a transparent view of Danske Bank’s performance and to fulfil the Global Reporting Initiative’s G4 reporting guidelines. The GRI reporting currently complies with GRI level CORE requirements.
Data are not available for some areas of our business in the Baltic states (Lithuania, Latvia and Estonia), since the Corporate Responsibility programme has not yet been fully rolled out in these units.
Reporting principles
To ensure data consistency and completeness, data have been defined and described in business procedures. Internal control procedures have been established to ensure that data are reported according to the definitions.
The reporting principles as well as any changes in the principles are presented with the data on the subsequent pages.
A full description of the reporting principles is available on the Group website at www.danskebank.com/responsibility.
The full GRI index is available on the Group website at www.danskebank.com/responsibility.
Environmental data that are included on the Group’s CO2 statement have been verified by PwC.
5
1.2. Corporate Responsibility organisation 1. Overview
In 2014, we established a new body, the Business Integrity Board, which replaced the Group Responsibility Board. Its mandate is to make formal recommendations on corporate responsibility strategies and policies to ensure that business decisions are implemented with a high degree of integrity.
Danske Bank Group’s Corporate Responsibility department acts as secretariat to the Business Integrity Board and is responsible for giving the Board advice and recommendations relating to responsibility aspects of business decisions. The department’s other responsibilities include the following:
Trendspotting and external stakeholder engagement on corporate responsibility issues.
Coordination of corporate responsibility activities across the Group and reporting on achievements, including commitments to the UN Global Compact and UN Principles for Responsible Investment.
Raising awareness of corporate responsibility issues and supporting local units with expertise and knowledge of best practices, including support for financial literacy programmes.
Danske Bank Business Integrity Board and Corporate Responsibility department
6
2.1. Business 2. Focus areas
2.1.1. Number of customers and branches
Customers,
end of period 2012 2013 2014
Denmark (000s) 2,300 - -
Finland (000s) 1,150 - -
Sweden (000s) 244 - -
Norway (000s) 301 - -
Northern Ireland (000s) 483 - -
Ireland (000s) 168 - -
Baltics (000s) 277 - -
Personal Banking (000s)* - 3,396 3,237
Business Banking (000s)* - 442 438
Corporates & Institutions * - 1,411 1,599
Branches ,
end of period 2012 2013 2014
Denmark 228 159 144
Finland 93 45 45
Sweden 44 39 38
Norway 35 32 32
Northern Ireland 62 53 46
Ireland 0 0 0
Baltics 29 26 24
Figures for banking customers and branches consist of data from Danske Bank in Denmark, Sweden, Norway, Finland, Ireland, Northern Ireland and the Baltics.
*The method for calculating the number of customers changed after the restructuring of the Group in 2012. For 2013 and 2014, the number of customers covers only customers from Personal Banking, Business Banking and Corporates & Institutions with at least one active banking account.
7
2.1. Business 2. Focus areas
Customers satisfaction (scale: 1–10 personal/business) 20121
20132
20142
Danske Bank, Denmark 7.2/7.5 6.7/7.1 7.1/7.6
Danske Bank, Finland 7.4/7.8 7.0/7.9 7.3/8.5
Danske Bank, Sweden 8.1/7.7 7.7/7.8 7.6/8.2
Danske Bank, Norway 8.1/7.6 7.8/7.6 7.2/8.0
Danske Bank, Northern Ireland 7.9/7.7 7.9/7.8 7.4/8.2
Danske, Ireland 5.6/5.7 -/- -/-
2.1.2. Customer satisfaction
For all the Group’s markets, the survey of business customer satisfaction is conducted in cooperation with Aalund Business Research, and the survey of personal customer satisfaction is conducted in cooperation with Epinion. The level of satisfaction among Danske Bank Group’s retail and corporate customers is the average of all customers’ overal l assessment of Danske Bank on a scale from 1 to 10.
1 Data for personal customers in DK, SE, FIN, NO and N.IR for 2012 have been restated because of a change in calculation methods for 2013 in order to ensure comparability. For business customers, only 2012 data have been restated. 2 There are no figures for Ireland from 2013 onwards because of the decision to refocus our business in the Republic of Ireland on Corporates & Institutions customers.
8
2.1. Business 2. Focus areas
2.1.3. eBanking on smartphones
Danske Bank is working to give customers easy access to its services through various channels. The data below are based on the number of views of the mobile and tablet banking front pages.
200,000
150,000
100,000
50,000
0
2014
160,799
2013
115,207
2012
65,091
Republic Of Ireland
Northern Ireland
Sweden
Norway
Finland
Denmark
Logons to application for smartphones (000s)
20,000
30,000
10,000
0
2014
23,070
2013
15,135
2012
6,493
Logons to application for tablets (000s)
Norway
Sweden Finland
Denmark Ireland
Northern Ireland
2.1.4. eBanking on tablets
9
2.1. Business 2. Focus areas
2.1.4. Investment products related to climate and environment
Launched in October 2009, KlimaTrends (ClimateTrends) is a Danske Invest mutual fund focusing on companies that are expected to be well equipped for climate change challenges. ClimateTrends aims to achieve attractive long-term returns - not only from “green” companies but also from companies that can profit from climate change. Danske Invest also has a Sustainability Bond Fund and a Sustainability Equity Fund in Finland. The amounts invested in the funds are based on information registered at the end of the year.
Climate Trends Fund: assets and returns
316
197
164
0
100
200
300
400
-20
-10
0
10
20
30
2012
232
2011 2013 2014
Returns and dividends (%)
Assets under management (DKK)
Assets in Sustainability Equity Fund
761
9031.150
-20
-10
0
10
20
301,200
1,000
800
600
400
200
0
2012 2011
1,125
2013 2014
Sustainability Equity Fund (DKK millions) Sustainability Equity Fund AUM — Return and dividends (%)
Assets in Sustainability Bond Fund
298294327
273
0
100
200
300
400
-15
-10
-5
0
5
10
15
2013 2012 2011 2014
Assets under management subject to the
Group's IR Guidelines (DKK billions)
200
0
800
600
400
2013 2012 2011 2014
Sustainability Bond Fund (DKK millions) Sustainability Bond Fund — ROI (%)
Assets under management (DKK) 795
720662
596
10
2.2. Employees 2. Focus areas
2.2.1. Number of full-time employees and employee turnover
The number of full-time employees (FTEs) at the end of the year is based on information from Annual Report 2014. Since Q4 2013, the full-time-equivalent staff figure no longer includes staff under notice and released from their duties. Comparative figures from 2013 and 2012 are restated. Employee turnover is defined as the number of employees who retired or resigned divided by the number of employees (converted to a percentage rate). The information covers the entire Group. The turnover rates are based on information registered for four quarters (from Q4 13 to Q3 14). In Ireland, the turnover rate was affected by the decision to close the Personal Banking and Business Banking units.
98
54
1010798
50
40
60
0
20
10
30
Nor
wa
y
Sw
eden
Fin
lan
d
Den
ma
rk
Bal
tics
Gro
up
Irel
and
Nor
ther
n Ir
elan
d
2012 2014 2013
Employee turnover (%)
GRI G4-10: Workforce
Employees — FTEs, end of period 2012 2013 2014
Personal Banking 8,016 6,856 6,617
Business Banking 3,772 3,759 3,608
Corporates & Institutions 1,499 1,571 1,643
Danske Capital 481 504 506
Danske Pension 799 766 772
Other activities 5,466 5,409 5,257
Total core 20,033 18,865 18,403
Non-core 93 257 75
Group total 20,126 19,122 18,478
11
2.2. Employees 2. Focus areas
2.2.2. Staff diversity
Danske Bank Group wants to be an attractive place to work for all candidates with the right skills. The number of full-time employees (FTEs) is based on information registered at the end of the year in the Group’s registration system. Data on the average years of service, average age and gender breakdown were retrieved from the Group’s HR system at the end of 2014. Managers and executives are defined as persons with staff responsibility.
GRI G4-10: Workforce
Employees — FTEs, end of period 2012 2013 2014
No. of full-time employees, EOY 20,126 19,122 18,478
% of women in workforce (%) 56 54 54
% of women in management (%) 36 36 36
Average age 41 43 43
Average years of service 16 15 15
Years of service breakdown 2014 (%)
Employee age breakdown 2014
28
21 25
10
16
Over 20 years
11-20 years
6-10 years
3-5 years
0-2 years
33
20 18
15
13
2012 2013
30
21 22
12
15
2014
7
26
25
29
13
Above 60 years
50-59 years
40-49 years
30-39 years
20-29 years 7
26
25
29
12
2012 2013
7
26
25
30
12
2014
Gender breakdown 2014, managers (%)
62
71 58 63 65 53 6738
334735374229
Bal
tics
Irel
and
Nor
the
rn Ir
elan
d
Nor
way
Sw
eden
Fin
lan
d
Den
mar
k
Gender breakdown 2014, employees (%)
48 65 52 67
52 35 48 55 3363
28
374572
Sw
eden
Fin
lan
d
Den
mar
k
Bal
tics
Irel
an
d
Nor
the
rn Ir
ela
nd
Nor
wa
y
Female employees
Male employees
Female managers
Male managers
12
2.2. Employees 2. Focus areas
2.2.3. Employee opinion survey
Every year, Danske Bank Group conducts a survey on the satisfaction, motivation and loyalty of its employees. The purpose of the survey, which is based on a European model known as the European Employee Index, is to identify the need for HR activities focused on specific areas in the coming years. The results of the survey are based on responses from employees across the entire Group. The employee loyalty index is based on replies to seven questions in the employee survey - three on loyalty, three on commitment and one on social capital.
Employee survey (scale: 0–100) 2012 2013 2014
Employee satisfaction and motivation 74 74 76
Employee loyalty 79 80 81
Employee perception of the Group’s social involvement and responsibility
75 72 75
Social capital 79 80 82
General atmosphere 78 80 81
Physical working environment 72 72 73
After a drop in employee perception of the Group’s social involvement and responsibility which may have reflected the negative publicity concerning the Group in 2012 and first part of 2013, the scores rose in 2014.
Employee satisfaction and motivation
Employee perception of the Group's social
involvement and responsibility
71687375747677
0
50
100
Nor
the
rn Ir
ela
nd
Bal
tics
Irel
an
d
Nor
wa
y
Sw
eden
Fin
lan
d
Den
mar
k 2012
2013
2014
82758172737074
0
50
100
Fin
lan
d
Irel
an
d
Sw
eden
Nor
wa
y
Nor
the
rn Ir
ela
nd
Bal
tics
Den
mar
k
Index Index
GRI G4-10: Workforce
13
2.2. Employees 2. Focus areas
2.2.4. Work-life balance
The number of part-time employees covers the entire Group and is reported as registered at the end of Q3 2014. Part-time employees are defined as persons with working hours equivalent to less than 90% of the standard working hours determined by collective wage agreement. The number of flex jobs covers activities in Denmark only and is based on information registered at the end of Q3 2014. The number of maternity and paternity leave days paid by Danske Bank covers four quarters (from Q4 2013 to Q3 2014). Data on employee perception of work-life balance are based on responses in the annual employee survey of the entire Group.
GRI G4-10: Workforce
80
172
92
158138
89
0
100
200
Irel
and
Nor
ther
n Ir
elan
d
Nor
way
Sw
eden
Fin
lan
d
Den
ma
rk
2014
2013
2012
Average number of days per paid maternity leave
Average number of days per paid paternity leave
Work-life balance 2012 2013 2014
Women working part-time 2,644 2,390 2,063
Men working part-time 233 308 256
Avg. No. of days per paid maternity leave during the year1
132 131 134
Avg. No. of days per paid paternity leave during the year2
30 28 46
Leaves of absence granted for other reasons (No. of emp. granted leave of absence during the year)1
696 526 321
Work-life balance as perceived by employees (index scale of 0–100)
79 80 80
Part-time schemes 2,380 2,698 2,235
No. of employees on leave during the year1 2,877 2,282 1,730
No. of flex jobs3 79 63 49
0766
337247
0
100
200
Irel
and
Nor
ther
n Ir
ela
nd
Nor
wa
y
Sw
eden
Fin
lan
d
Den
ma
rk
1. The figures cover the entire Group except for the Baltic states. 2. The figures cover the entire Group except the Baltic states and Ireland. 3. A flex job is a Danish work arrangement for people with reduced ability to work.
14
2.2. Employees 2. Focus areas
2.2.5. Health and safety
The Group wants to contribute to the general health of its employees. Tools used for this purpose are campaigns on a healthy diet, information about healthy working postures and an agreement on medical expense insurance that provides quick treatment in private hospitals or clinics. Absence is stated as time lost because of an employee’s illness, including pregnancy-related sick leave, and occupational accidents and diseases. The rate of absence is calculated as the average number of registered days of absence per employee. The data may be underreported if employees do not register their illness. The number of injuries is defined as the number of injuries reported to the authorities. The number of employees who filed claims under their medical expense policies is defined as the number of employees who received an insurance payout from the Group’s agreement on medical expense insurance. Only employees in Denmark are covered by medical expense insurance.
GRI G4-LA6: Rates of injury, occupational diseases, lost days, and absenteeism
Health and safety 2012 2013 2014
Absence because of illness (avg. No. of days lost through illness per employee)
8.0 7,5 6
Injuries or post-traumatic stress related to robberies1 179 67 73
Other physical or mental injuries 103 84 115
Employees who filed claims under medical expense insurance2
3,927 3,860 3,809
1. These figures includes incidents of violence and threats as well as robberies. 2. Only Danish employees are covered by medical expense insurance. The number may increase because of further notifications.
2.2.6. Robberies
A robbery causes a tremendous amount of mental stress for the employees involved. As a result, the Group has introduced a number of initiatives to reduce the risk of robbery, such as time locks and cash-free branches. To our great satisfaction, the number of robberies has fallen steadily in recent years.
10
25
36
20
20
40
-60%
-31%
2013 2012 2011 2014
Trend in robberies and attempted robberies (number)
0000028
0000003
0
20
40
Baltics Ireland Northern Ireland
Norway Sweden Finland Denmark
Robberies and attempted robberies by region (number)
2013
2012
2011
2014 -80%
15
2.2. Employees 2. Focus areas
2.2.7. Competency profiles and intellectual capital
Data on the level of education are based on responses in the annual employee survey of the entire Group.
2%
26%
43%
16%
13%
Other
Advanced degree
Bachelor’s degree
Trade/basic business college
Elementary/upper secondary school
Employees level of education, 2014 (%)
Level of education,
2014 (%)
Elementary/
upper
secondary
Trade/basic
business
college
Bachelor’s
degree
Advanced
degree Other
Denmark 13 12 47 26 2
Finland 4 36 32 28 1
Sweden 25 9 45 16 4
Norway 11 18 42 28 2
Northern Ireland 32 31 26 8 2
Ireland 2 29 26 40 2
Baltics 5 9 51 33 2
Group 13 16 43 26 2
16
2.3. Environment 2. Focus areas
2.3.1. Reporting principles
The reporting period for the year 2014 extends from 1 October 2013 to 30 September 2014. •Direct CO2 emissions (scope 1) comprise emissions from electricity, heat and steam generated by the organisation (within the organisational boundaries). The Group uses fuels such as oil and gas for heating to only a very limited extent. Indirect CO2 emissions (scope 2) comprise emissions from electricity, heat or steam consumed by the organisation (energy supplied from outside the organisational boundaries). Other indirect CO2 emissions (scope 3) include emissions from purchased goods and services, paper and business travel by air and car. •Electricity and heat consumption are based on automatic data transfers from smart meters or quarterly meter readings or are calculated on the basis of statements from energy companies and lessors on a regularly basis during the year. In Sweden, heat consumption is calculated on the basis of information from Boverket (energy labeling of buildings). The consumption figure is calculated on the basis of the Group’s share of floor space in the various buildings. According to this method, the heat consumption at properties without real consumption in Finland and Norway is calculated by using the key figures for Sweden because of similar consumption patterns in the branches. In Norway, heat at the branches is covered mainly by electricity consumption. •Transportation in company cars includes transport in the bank’s own cars, and the measurement is based on odometer readings from drivers. •Transport in employees’ own cars has been calculated as km based on paid mileage allowance divided by mileage allowance payable according to current government tariffs. •Transport by air has been calculated on the basis of quarterly kilometre and CO2 statements from our external travel agency, American Express. •Paper consumption has been calculated on the basis of volumes purchased and covers copying and printing paper, letterhead and envelopes with logos as well as other printed matter. •Water use is calculated on the basis of quarterly meter readings and covers only the head offices in Denmark and Finland and all locations in Lithuania. •Waste data are divided into waste sent to landfill, incineration and recycling. Waste is calculated on the basis of weights registered in the waste management system. In Denmark, data on waste cover all waste from the head office and paper from the branches. In Sweden, data on waste volumes cover the head offices in Stockholm and Linköping and paper to be recycled from the branches. In Norway, the waste volume of paper for recycling covers the head offices in Trondheim and Oslo and all branches. Waste consumption in Northern Ireland and Ireland covers head offices. •The data on floor area cover all properties – both own and leased premises – that the Group and its subsidiaries use for their own activities in the various countries. •The number of full-time employees (FTEs) is based on an average figure for the year 2014 for Ireland, Northern Ireland, Sweden, Norway, Denmark, Finland and Lithuania. •The figures for resource consumption are based on data from Ireland, Northern Ireland, Sweden, Norway, Denmark, Finland and Lithuania. • CO2 emissions are calculated for all operational activities in Denmark, Finland, Sweden, Norway, Ireland ,Northern Ireland and Lithuania. The Group does not have any measured consumption in Latvia, Estonia, Poland, Germany , Luxembourg , USA and Russia. The Group has therefore used extrapolations to estimate the CO2
emissions of the operational activities in these countries on the basis of the number of FTEs and the average CO2 emissions per employee of the calculated consumption. •CO2 emissions in Denmark, Finland, Sweden, Norway, Ireland , Northern Ireland and Lithuania were calculated on the basis of electricity, heat and paper consumption data as well as data for transport by car and air. Specific emission factors from relevant energy companies were used when possible; otherwise, average emission factors for electricity in the region were used. For transport by car, specific emission factors were used for Danske Bank’s company vehicles to the extent that such emission factors are known. The emissions from employees’ own cars are based on average emission factors from www.ukconversionfactorscarbonsmart.co.uk • CO2 emissions from paper are based on an emission factor from Force Technology.
17
2.3. Environment 2. Focus areas
2.3.2. Resource consumption
1. The total figures cover employees in Ireland, Northern Ireland, Sweden, Norway, Denmark , Finland and Lithuania. 2. The average heat consumption per employee varies greatly throughout the Group. This may be caused by the following reasons: varying use of electricity for heating, varying weather conditions, and differences in buildings.
Denmark Finland Sweden Norway
Northern
Ireland Ireland Lithuania
Floor area — square meters occupied (average)¹ 606,230 572,123 -6% 329,994 97,893 51,247 42,037 31,012 6,381 13,559
Full-time employees (FTEs)² (average) 19,261 18,114 -6% 11,067 2,079 1,247 1,178 1,509 215 819
Energy consumption in total (MWh) 139,373 121,216 -13% 76,986 16,773 8,690 6,411 8,088 1,228 3,039
Energy consumption per employee (MWh/FTE) 7.2 6.7 -8% 7.0 8.1 7.0 5.4 5.4 5.7 3.7
Energy consumption per square meter (kWh/m2) 230 212 -8% 233 171 170 153 261 192 224
Direct energy consumption (MWh) 14,466 10,831 -25% 7,477 329 0 0 2,903 122 0
Indirect energy consumption (MWh) 124,907 110,385 -12% 69,510 16,444 8,690 6,411 5,185 1,106 3,039
Electricity consumption — total (MWh) 69,568 61,355 -12% 35,936 8,703 4,114 4,448 5,185 1,106 1,864
Electricity consumption per employee (MWh/FTE) 3.6 3.4 -6% 3.2 4.2 3.3 3.8 3.4 5.1 2.3
Electricity consumption per m2 (kWh/m2) 115 107 -7% 109 89 80 106 167 173
Electricity consumption — head office (MWh) 34,836 33,792 -3% 20,792 4,267 2,070 1,836 2,607 853 1,368
Electricity consumption — branches (MWh) 34,732 27,563 -21% 15,144 4,436 2,044 2,612 2,578 253 496
Heat consumption — total (MWh) 69,805 59,861 -14% 41,051 8,071 4,576 1,964 2,903 122 1,175
Heat consumption per employee (MWh/FTE)2 4 3.3 -9% 4 4 4 2 2 1 1
Heat consumption per m2 (kWh/m2) 115 105 -9% 124 82 89 47 94 19 87
Heat consumption — head office (MWh) 32,941 28,907 -12% 19,993 3,287 1,723 1,616 1,444 0 843
Heat consumption — branches (MWh) 36,864 30,953 -16% 21,057 4,783 2,853 347 1,459 121 332
Road transport — total (1,000 km) 16,712 16,643 0% 7,459 2,792 2,852 613 1,299 44 1,585
Road transport per employee (km/FTE) 868 919 6% 674 1,343 2,287 520 861 204 1,936
Company vehicles (1,000 km) 1,833 1,714 -6% 35 166 1,161 - - - 352
Employees cars (1,000km) 14,879 14,929 0% 7,424 2,626 1,691 613 1,299 44 1,233
Air transport — total (1,000 km) 51,219 52,662 3% 28,255 7,377 5,128 7,068 2,762 489 1,582
Air transport per employee (km/FTE) 2,659 2,907 9% 2,553 3,548 4,112 6,000 1,830 2,276 1,932
Paper consumption - total (tonnes) 2,227 1,726 -23% 1,039 197 121 58 237 49 24
Paper consumption per employee (kg/FTE) 116 95 -18% 94 95 97 49 157 228 29
Water consumption — total (m3) 76,872 82,483 7% 62,835 11,932 - - - - 7,716
Train transport — total (1,000 km) 1,604 1,654 3% - - 1,617 - 26 11 -
2014
Change (%) 2013–2014
Resource consumption
Total
2013
Total
2014
18
2.3. Environment 2. Focus areas
2.3.3. Electricity target
Electricity continues to be the main source of our environmental impact. In 2014, it accounted for 46% of the Group’s total CO2 emissions and thus constitutes an important area for improvement. At the end of 2014, the total reductions since 2009 amounted to 37%.
Ahead of the electricity target (MWh)
2009 2010 2011 2012 2013 2014
0
64,000
104,000
96,000
88,000
80,000
72,000
79,568
85,390
85,891
90,438
91,212
97,034 97,034
61,355
67,925
-37%
69,568
73,746 75,967
Realised electricity consumption
Annual objective
19
2.3. Environment 2. Focus areas
2.3.4. Carbon neutrality
1. Electricity in Sweden, Northern Ireland, Republic of Ireland comes from renewable sources; that is why there were no CO2 emissions in those regions. ². We neutralise emissions by investing in certified carbon credit projects. Read more about the projects at www.danskebank.com/responsibility.
G4-EN15: GHG resulting from business travel
Breakdown of CO2
emissions by source
7 6
16
16 44
1 6
Use of employees’ cars
Paper consumption
Air transport
Heating from external suppliers
Electricity from external suppliers
Use of company vehicles
Heating from consumption of oil and gas
6 8
12
16 48
2 8 7 8
17
17
42
1 9
Change in CO2
emissions, 2013 to 2014
238
Total CO2
emissions 2014
37,807
1,346 931
CO2 from electricity
CO2 from heat
656
CO2 from paper
consumption
98
CO2 from road
transport
46
CO2 estimated
CO2 from air
transport
Total CO2 emissions
2013
39,168 2012 2013 2014
Increase Decrease Total
Denmark Finland Sweden Norway
Northern
Ireland
Republic
of Ireland Lithuania
CO2 from electricity (tonnes)1 19,858 15,786 16,717 -21% 6% 13,548 1,888 0 778 0 0 503
CO2 from heat (tonnes) 9,881 9,696 8,350 -2% -14% 5,062 1,699 390 145 712 24 317
CO2 from road transport (tonnes) 3,351 2,925 2,827 -13% -3% 1,406 497 320 116 246 8 234
CO2 from air transport (tonnes) 4,818 6,217 5,979 29% -4% 3,074 817 615 948 302 59 164
CO2 from paper consumption(tonnes) 3,092 2,918 2,262 -6% -22% 1,362 258 159 76 311 64 32
Total registered CO2 emissions (tonnes) 41,000 37,542 36,135 -8% -4% 24,452 5,159 1,484 2,063 1,571 155 1,250
Estimated CO2 emissions from operations without
registered data (tonnes) 1,795 1,626 1,672 -9% 3%
Total CO2 emissions for neutralisation (tonnes) 42,795 39,168 37,807 -8% -3%
Neutralised by carbon credits from projects² -42,795 39,168 37,807
Result Neutral Neutral Neutral
2014
Change (%)
2013–2014CO2 emissions
Total
2012
Total
2013
Total
2014
Change (%)
2012–2013
20
2.3. Environment 2. Focus areas
2.3.5. Direct and indirect CO2
emissions
Direct CO2 emissions (scope 1) comprise emissions from electricity, heat and steam generated by the organisation (within the organisational boundaries). The Group uses fuels such as oil and gas for heating to only a very limited extent. Indirect CO2 emissions (scope 2) comprise emissions from electricity, heat or steam consumed by the organisation (energy supplied from outside the organisational boundaries). Other indirect CO2 emissions (scope 3) include emissions from purchased goods and services, paper and business travel by air and car.
Breakdown of CO2
emissions by scope (%)
62.8
29.7 7.5
Scope 3 (Other indirect CO2 emissions)
Scope 2 (Indirect CO2 emissions)
Scope 1 (Direct CO2 emissions)
2012 2013 2014
26
65
9 10 31
59
GRI G4-EN15: GHG resulting from business travel
Direct & indirect emissions
Denmark Finland Norway Sweden Northern Ireland Republic of Ireland Lithuania
CO2 direct (tonnes) 3,881 3,575 2,713 1,577 113 0 220 712 24 67
Heating from consumption of oil & gas (tonnes) 3,175 3,255 2,387 1,570 81 0 0 712 24 0
Use of company vehicles (tonnes) 706 321 325 7 31 0 220 0 0 67
CO2 indirect (tonnes) 26,563 22,227 22,680 17,040 3,505 924 390 0 0 821
Electricity from external suppliers (tonnes)1 19,858 15,786 16,727 13,548 1,888 788 0 0 0 503
Heating from external suppliers (tonnes) 6,705 6,441 5,961 3,492 1,618 145 390 0 0 317
Other CO2 indirect (tonnes) 10,555 11,740 10,742 5,835 1,541 1,140 874 858 132 362
Air transport (tonnes)2 4,818 6,217 5,980 3,074 818 948 615 302 59 164
Paper consumption (tonnes) 3,092 2,918 2,262 1,362 258 76 159 311 64 32
Use of employees' cars (tonnes) 2,645 2,604 2,503 1,400 466 116 100 246 8 167
Estimated CO2 emissions, direct and indirect,
from operations without registered data
(tonnes)
1,795 1,626 1,672 - - - - - - -
Total CO2 emissions (tonnes) 42,794 39,168 37,807 24,452 5,159 2,064 1,484 1,570 156 1,250
2014Total
2012
Total
2013
Total
2014
21
2.3. Environment 2. Focus areas
2.3.6. Other emissions
We have calculated SO2 and NOx emissions on the basis of electricity and heat consumption data as well as data for transport by car and air. The source of emission factors for the various types of consumption is www.Key2Green.dk, except for air transport, for which the source is www.sas.dk.
GRI G4-EN15: GHG resulting from business travel
Denmark Finland Sweden Norway
Northern
Ireland Ireland Lithuania
SO2 total (kg) 12,961 12,753 12,000 8,035 1,940 441 551 594 32 407
SO2 from electricity (kg) 4,557 4,174 4,420 3,582 499 0 206 0 0 133
SO2 from heat (kg) 7,150 6,980 6,041 3,663 1,230 282 105 515 17 230
SO2 from road transport (kg) 42 39 35 18 6 4 1 3 0 3
SO2 from air transport (kg) 1,211 1,560 1,503 773 205 155 238 76 15 41
NOx total (kg) 68,292 72,509 64,907 40,692 10,044 3,646 4,655 3,265 275 2,328
NOx from electricity (kg) 21,264 17,392 18,419 14,926 2,081 0 858 0 0 554
NOx from heat (kg) 25,026 24,431 21,146 12,820 4,303 988 368 1,803 60 804
NOx from road transport (kg) 5,614 5,181 5,009 2,491 881 567 206 436 15 414
NOx from air transport (kg) 16,388 21,000 20,334 10,455 2,779 2,091 3,224 1,026 201 556
Direct & indirect emissions
Total
2012
Total
2013
Total
2014
2014
22
2.3. Environment 2. Focus areas
2.3.7. Waste
In Denmark, data on waste cover all waste from the head office and paper from the branches. The data are divided into waste sent to landfill, incineration and recycling. Waste is calculated on the basis of weights registered in the waste management system. In Sweden, data on waste volumes cover the head offices in Stockholm and Linköping and paper to be recycled from the branches. In Norway, the waste volume of paper for recycling covers the head offices in Trondheim and Oslo and all branches. Waste consumption in Northern Ireland and Ireland covers head offices and branches.
G4-EN23: Waste streams
Denmark Finland Sweden Norway Northern Ireland Ireland Lithuania
Waste total (tonnes) 2,919 3,103 2,630 2,114 N/A 183.2 77.3 210 46 N/A
% of waste to recycling 53% 50% 52% 55% N/A 87% 51% N/A N/A N/A
Waste to landfill (tonnes) 0 6 20 12 N/A N/A 8 N/A N/A N/A
Waste to incineration (tonnes) 1,005 1046 954 654 N/A 22 22 210 46 N/A
Waste to recycling (tonnes) 1,555 1555 1,366 1,167 N/A 160 40 N/A N/A N/A
Segment from paper for recycling (tonnes) 1,119 1030 1050 861 N/A 158 31 N/A N/A N/A
Segment from electronic waste (tonnes) 22 31 14 12 N/A 0.9 0.8 N/A N/A N/A
Other (tonnes) 414 495 302 293 N/A 1.3 7.8 N/A N/A N/A
Waste
Total
2012
Total
2013
Total
2014
2014
23
2.3. Environment 2. Focus areas
2.3.8. TelePresence
Danske Bank Group has implemented a type of videoconference known as TelePresence meetings. The Group invested in 43 new studios during 2014. In total, the Group has now invested in 82 TelePresence studios in order to reduce travel time and increase efficiency. The TelePresence meetings should help reduce travel, which is both expensive and time-consuming and has a negative impact on the environment. For example, holding a TelePresence meeting instead of a conventional meeting between a person in Helsinki, Finland, and a person in Copenhagen, Denmark, reduces CO2 emissions by 297 kg (www.sas.dk).
Effect of Telepresence on CO2
emissions (tonnes)
2012 2013 2014
7,000
6,000
5,000
4,000
3,000
2,000
1,000
0
6,063
5,978
3,480
6,217
2,874
4,818 Reduction in CO2 from TP
CO2 from flights
1,000,000
500,000
0
2014
915,905
2013
439,047
2012
435,195
Participants in eMeetings
2.3.9. eMeetings
In 2006, the Group introduced the interactive communication tool eMeeting in all of its branches. In comparison with telephone conference calls, eMeetings provide a better overview and visual contact. Some examples of meetings that are held as eMeetings are regional meetings at the executive level, advisers' status meetings, meetings with large corporate customers and meetings with IT developers in India.
24
2.3. Environment 2. Focus areas
2.3.10. Nordania Greenfleet
In 2008, the Group’s leasing company, Nordania Leasing, launched a new environmental programme for its corporate car leasing schemes. The programme includes reporting on emissions from cars, environmental ratings of cars and advice on how to set up an environmentally friendly car policy. The figures shows the number of cars involved and the estimated number of tonnes of C02 saved annually from all the customers who have selected the Greenfleet programme.
Cars in Greenfleet
+38%
+37%
Reduction in CO2 per year (tonnes)
8,700 7,830 6,350
Cars (number)
12,300 10,600
8,900
2014 2013 2012
2.3.11 Duplex printers
In 2006, Danske Bank Group began replacing internal printers with duplex printers for the purpose of ensuring better paper usage by printing on both sides of the paper.
Duplex printers in the Group, end of period (%)
9184
96
4916
0
20
40
60
80
100
2014 2013 2012
Not duplex
Duplex
25
2.4. Society 2. Focus areas
2.4.1. Donations and staff hours spent on volunteer activities
The money donated through grants, funds, prizes and the like (excluding marketing costs) is counted where the funds are distributed (in the regions, branches or divisional head office).
4,8
5,5
4,7
0
1
2
3
4
5
6
2014 2013 2012
Total donations* (DKK millions)
9.4299.843
18.277
0
5.000
10.000
15.000
20.000
2014 2013 2012
Staff hours spent on volunteer activities**
* Total donations for 2013 and 2012 have been adjusted because of a calculation error.
** The number of hours rose sharply in 2014 because volunteer activities in the Baltic countries are included in total number of hours for that year.
26
2.4. Society 2. Focus areas
2.4. 2 Financial literacy
At Danske Bank Group, we believe that a higher level of financial literacy and education not only enriches the life of the individual but also contributes to healthy economic growth in society. Back in 2007 we launched the extensive Financial Literacy Programme. Our ambition with the Programme is to give the next generation of consumers a basic education in personal finance. Moneyville
In 2008, we launched our first initiative – Moneyville – a fun, non-branded, educational website for 5-7 year-olds. In 2009 we expanded Moneyville with a new universe for 8-9 year-olds. In developing Moneyville, we drew upon the knowledge of more than 25 experts in northern Europe to ensure its appropriateness and educational relevance for the intended age group.
Moneyville, No. users registered 2012 2013 2014
Denmark 3,506,920 2,233,346 2,327,181
Northern Ireland 53,309 212,470 225,935
Norway 213,251 1,519,544 1,580,689
Ireland 24,396 112,339 118,138
Sweden 73,759 383,074 399,333
Lithuania 172,067 588,096 632,042
Estonia 77,289 353,239 372,307
Finland 153,400 188,564 197,844
Total 1,118,163 5,590,573 5,853,469
554
334
556
2
4
0
Sweden Denmark Norway Finland Estonia Lithuania Ireland Northern Ireland
2013 2014 2012
Average No. of logons per user
For 2014 we set the objective of 200,000 downloads of the Moneyville app across the Group. We exceeded the objective. The Moneyville app was downloaded more than 300,000 times. Moneyville can be downloaded on both iOS and Android devices.
27
2.4. Society 2. Focus areas
Control Your Money
Control Your Money is an online learning universe for young people aged 10 to 15. It is designed so that maths teachers can use it as a supplement to personal finance curricula. The site is non-branded, free and available to everyone. Control Your Money has been launched in Denmark, Finland, Sweden, Norway, Lithuania , Estonia and Northern Ireland.
261611017104
3,000
1,500
0 Lithuania Norway Northern
Ireland
Sweden Finland Denmark
1,191
No. of classes registered
26118476325
20,000
10,000
0 Lithuania Norway Northern
Ireland
Sweden Finland Denmark
5,881
2014
2013
2012
Missions completed
13141101143
446
1,000
500
0 Lithuania Norway Northern
Ireland
Sweden Finland Denmark
No. of teachers registered
14
1
643
0
5
10
Lithuania Norway Northern Ireland
Sweden Finland Denmark
Missions completed per class signed up
Teaching financial literacy
In 2010, in conjunction with the launch of Control Your Money, we launched the Teaching Financial Literacy website to help prepare teachers for teaching financial literacy to 5-15 year-old pupils. The site is free for everyone, non-branded, and it consists of tutorials and other material for the users. The site – developed on the basis of expert knowledge – includes information, teaching tips and exercises. There are large differences in the usage from country to country.
49719164503590
4,000
2,000
0 Norway Northern
Ireland Sweden Finland Denmark
Visits
2013
2012
2014
2.4. 2 Financial literacy
28
2.4. Society 2. Focus areas
Mind Your Money
In 2010, Mind Your Money, for 18-27 year-olds, was rolled out in Denmark, Sweden and Norway. Its purpose is to improve the financial skills of young adults by providing financial information closely related to relevant life situations, such as travelling, starting studies, starting a home and having children.
188
0
15,000
10,000
5,000
Sweden Norway
1,291
Denmark
5,753
Visits
Dream On
Dream On is the most recent initiative in Danske Bank Group’s Financial Literacy programme. It was launched in 2011. Its purpose is to stimulate young people’s interest in and
knowledge about personal finance. Players face challenging questions and dilemmas based on their own dreams, and the game focuses on the principle that sound personal finances
better enable people to take advantage of opportunities in planning their lives and to reach their financial dreams. The primary target group for Dream On is 15-17 year-olds.
676588
6,000
4,000
2,000
0
Friends invited
Games finished
Games created
4,434
Logons
2,062
Dream On 2014
13
0
20
40
60
Denmark
Percentage of games finished (%)
2014
2013
2012
2014
2012
2013
Denmark
Visit the Mind Your Money universe on facebook.
www.facebook.com/MindYourMoney In 2014 ,we reached more than 30,000 followers on the Mind Your Money facebook page. During the year, we held two live chats in which young people had the opportunity to interact with an adviser from Danske Bank and get advice in a more informal context.
In 2013 , a budget app was launched as part of the Mind Your Money universe. The budget app can also be found on the Mind Your Money facebook page.
2.4. 2 Financial literacy
29
2.4. Society 2. Focus areas
2.4.3. Value distribution
At Danske Bank, we want to run a value-creating business that contributes to the local communities where we operate. Adding value takes many forms. It can be the return we provide to shareholders, the sound advice we give customers, or the knowledge that our employees bring to work. The economic stakeholder model shows these interactions and how mutual value is created. The value distribution is based on data from Annual Report 2014 and Fact Book Q4 2014.
Trend in value distribution
52525920,000
10,000
0
40,000
30,000
12,583 4,724
6,270
12,960
5,478
2014
3,846 6,702
5,274
2013
7,115 5,594
2012
4,725
13,168
1 Figures in this table are for illustrative purposes only. In case of discrepancies, the audited financial information in the annual report prevails. ** Figures for 2012 , 2013 and 2014 do not add up to 100% because the value distribution is reported only for core business operations. See Annual Report 2014.
Investors Government Management Employees Suppliers
DKK millions 1
2014 2013 2012
Total income 43,866 39,740 45,662
Operating expenses 22,641 23,794 24,642
Profit before loan impairment charges 12,126 15,947 21,020
Loan impairment charges 2,788 4,111 7,680
Goodwill impairments 9,099 - -
Profit before tax, core 9,338 11,836 13,340
Profit before tax, Non-core -1,503 -1,711 -4,801
Profit before tax 7,835 10,059 8,539
Tax 3,989 2,944 3,814
Net profit for the year before goodwill impairment charges and tax
12,945 7,115 4,725
Net profit for the year 3,846 7,115 4,725
Operating expenses 22,641 23,794 24,642
Staff costs 14,121 14,538 14,726
VAT 1,184 1,124 950
Depreciation and amortisation charges 2,542 2,573 2,908
Impairment charges 70 81 784
Suppliers 4,724 5,478 5,274
Staff costs 14,121 14,538 14,726
Financial services employer tax & social security costs
1,529 1,526 1,506
Remuneration of BoD 9 9 9
Remuneration of Ex. Board 50 43 43
Employees 12,533 12,960 13,168
Remuneration of BoD 9 9 9
Remuneration of Ex. Board 50 43 43
Management 59 52 52
Tax 3,989 2,944 3,814
Financial services employer tax & social security costs
1,529 1,526 1,506
VAT 1,184 1,124 950
Government 6,702 5,594 6,270
Investors 3,846 7,115 4,725
Value distribution
(Core business)**
DDKm % DKKm % DKKm %
Income 43,866 100.00% 39,740 100.00% 45,662 100.00%
Suppliers 4,724 10.77% 5,478 13.78% 5,274 11.55%
Employees 12,533 28.57% 12,960 32.61% 13,168 28.84%
Management 59 0.13% 52 0.13% 52 0.11%
Government 6,702 15.28% 5,594 14.08% 6,270 13.73%
Investors 3,846 8.77% 7,115 17.90% 4,725 10.35%
201220132014
30
3.1. Partnerships and indices 3. Additional information
UN Global Compact: On 9 August 2007, Danske Bank Group joined the UN Global Compact – the world’s most extensive initiative for corporate social responsibility. As a multi-stakeholder initiative, the UN Global Compact brings together all relevant actors – government, business, labour and civil society – to advance universal principles in the areas of human rights, labour standards, the environment and anti-corruption.
UN PRI: Danske Bank Group is also a signatory to the Principles for Responsible Investment, which was initiated by the UN to promote increased dialogue between investors and companies. This objective is reflected in our work and experience with SRI issues.
UNEP FI: As a signatory to the United Nations Environment Programme Finance Initiative (UNEP FI), Danske Bank Group is dedicated to integrating environmental considerations into all aspects of its operations. UNEP FI is a unique global partnership between the United Nations Environment Programme (UNEP) and the private financial sector. UNEP FI works closely with around 200 financial institutions that are signatories to the UNEP FI Statements and a range of partner organisations to develop and promote linkages between the environment, sustainability and financial performance.
UNI Global Union: Danske Bank Group Union has become the first European financial company to sign an agreement with UNI Finance, a division of UNI Global. The framework agreement outlines the Danske Bank Group’s commitment to ensuring fundamental employee rights with in areas such as equal remuneration, competency development and safety as well as the right to association. UNEP Climate Neutral Network: In 2008, UNEP launched a Climate Neutral Network. The aim of the network is to support the exchange of information and networking to promote a transition to a low-emission and eventually a climate-neutral society. The Group joined the network on 4 December 2009, the date on which we announced our carbon-neutral status.
Carbon Disclosure Project: Danske Bank Group is signatory to the Carbon Disclosure Project (CDP) and has reported to CDP since 2006. CDP is an independent not-for-profit organisation working to promote greenhouse gas emissions reduction and sustainable water use by businesses and cities. CDP provides a transformative global system for thousands of companies and cities to measure, disclose, manage and share environmental information.
3.1.1. Selected partnerships
GRI G4-16: Memberships of associations
31
3.1. Partnerships and indices 3. Additional information
Since 2009, the Group has been included in FTSE4Good, one of the world's leading sustainability indexes. The index contains companies with a strong corporate responsibility performance. It is managed by the Financial Times and the London Stock Exchange. Read more about the index at www.ftse.com/products/indices/FTSE4Good.
3.1.2. FTSE4Good Index
Since 2008, Danske Bank Group has been included at the ECPI Ethical Index Global and the ECPI Ethical Index Euro. The ECPI SRI Screening Methodology is based on a two-step approach. The first step is a positive screening based on about 100 tests on ESG (Environmental, Social and Governance) indicators. The second step entails excluding companies active in controversial sectors such as tobacco, military/ defence, alcohol and gambling. The final outcome of the analysis is expressed in a synthetic rating. Read more on www.e-cpartners.com.
3.1.3. ECPI Indices
Since 2013, Danske Bank Group has been included at the STOXX Global ESG Leaders Indices. The STOXX Global ESG Leaders index offers a representation of the leading global companies in terms of environmental, social and governance criteria based on ESG indicators provided by Sustainalytics. The index is a composite of the following three ESG sub-indices: the STOXX Global ESG Environmental Leaders, the STOXX Global ESG Social Leaders and the STOXX Global ESG Governance Leaders indices. Read more on www.stoxx.com.
3.1.4. STOXX Global ESG Leaders Indices
32
3.1. Partnerships and indices 3. Additional information
The scores reflect the company's performance across economic, environmental and social criteria. They are compared with the industry average, the best score in the DJSI World and DJSI Europe indexes and the worst score in the company's industry in each index. The values for the total score and the dimension and the criteria scores are shown on a scale from 0% to 100%. The dimension weightings in the total score are shown in the last column. The DJSI Guidebooks on www.sustainability-index.com contain further information on the assessment methodology.
3.1.5. Dow Jones Sustainability Index — Danske Bank rating overview
Dow Jones Sustainability Index results, 2014 (%)
Total scores DJSI companies
Danske Bank
score
Average
score Best score
Lowest score
DJSI World
Lowest score
DJSI Europe
Weighting in
total score
Total score 76 60 93 77 78 100
Dimension scores (%) DJSI companies
Danske Bank
score
Average
score Best score
Lowest score
DJSI World
Lowest score
DJSI Europe
Weighting in
total score
Economic dimension
88 70 97 74 82 41
Environmental dimension
63 53 91 69 80 23
Social dimension 71 52 91 69 71 36
6854
896660
856765
817163
88
0
50
100
Economic Dimension Social Dimension Environmental Dimension
2014
2011
2012
2013
Danske Bank Group dimension scores
