Recognised by the leading CSR indices and bodies, Enagás considers sustainability a key ingredient of the company’s success.

Printed on recycled paper and chlorine-free.

CSR commitmentA sustainable management model predicated on continuous improvement

Enagás, S.A.Paseo de los Olmos, 19 • 28005 Madrid • 902 443 700

www.enagas.es

Corporate Responsibility at Enagás

Enagás is Spain's leading natural gas transmission company and the Technical Manager of the Spanish Gas System. Its mission is to ensure that the system works properly and to guarantee continuity and security of natural gas supply.

· Optimising the system’s operation coordinating the different agents and proposing measures for improvement.

· Developing the transport network and managing its infrastructure in a secure, efficient, profitable and environmentally-friendly manner.

· Encouraging competition in a transparent and non-discriminatory manner.

· Cooperating with the regulators for all of this, providing a quality service for our clients, creating value for our shareholders and contributing to the sustainable development of society.

It carries out this mission by:

In line with our mission and values, we have formally drawn up the Enagás Corporate Responsibility Policy, which embraces all our commitments to stakeholders.

The CSR Policy responds to our objective of driving sustainable development in our company and means building our strategy around the following corporate challenges:

Service, reliability and accessibility

Transparency, ethics and integrity

Human capital development

Safety

Biodiversity

Climate change

Helping the community

Our CSR Policy

A sustainability benchmark

Enagás has been working on improving its Corporate Responsibility position for years and is now a benchmark in this area.

Member of leading CSR indices, such as the DJSI, FTSE4Good and Ethibel Excellence.

Commitment to the UN Global Compact's ten principles.

Annual report with the GRI’s highest rating of A+ and verified in 2009 against the AA1000 assurance standard.

Family-responsible company (certificate issued by Fundación +Familia).

Annual participation in the Carbon Disclosure Project.

Annual participation in a variety of sustainability-related initiatives (e.g. OEKOM, Sustainalytics, Goldman Sachs).

Recognised in 2010 by European Business Awards as one of the top 25 companies in Spain for its Corporate Sustainability actions

Recognised by the leading CSR indices and bodies, Enagás considers sustainability a key ingredient of the company’s success.

Printed on recycled paper and chlorine-free.

CSR commitmentA sustainable management model predicated on continuous improvement

Enagás, S.A.Paseo de los Olmos, 19 • 28005 Madrid • 902 443 700

www.enagas.es

Corporate Responsibility at Enagás

Enagás is Spain's leading natural gas transmission company and the Technical Manager of the Spanish Gas System. Its mission is to ensure that the system works properly and to guarantee continuity and security of natural gas supply.

· Optimising the system’s operation coordinating the different agents and proposing measures for improvement.

· Developing the transport network and managing its infrastructure in a secure, efficient, profitable and environmentally-friendly manner.

· Encouraging competition in a transparent and non-discriminatory manner.

· Cooperating with the regulators for all of this, providing a quality service for our clients, creating value for our shareholders and contributing to the sustainable development of society.

It carries out this mission by:

In line with our mission and values, we have formally drawn up the Enagás Corporate Responsibility Policy, which embraces all our commitments to stakeholders.

The CSR Policy responds to our objective of driving sustainable development in our company and means building our strategy around the following corporate challenges:

Service, reliability and accessibility

Transparency, ethics and integrity

Human capital development

Safety

Biodiversity

Climate change

Helping the community

Our CSR Policy

A sustainability benchmark

Enagás has been working on improving its Corporate Responsibility position for years and is now a benchmark in this area.

Member of leading CSR indices, such as the DJSI, FTSE4Good and Ethibel Excellence.

Commitment to the UN Global Compact's ten principles.

Annual report with the GRI’s highest rating of A+ and verified in 2009 against the AA1000 assurance standard.

Family-responsible company (certificate issued by Fundación +Familia).

Annual participation in the Carbon Disclosure Project.

Annual participation in a variety of sustainability-related initiatives (e.g. OEKOM, Sustainalytics, Goldman Sachs).

Recognised in 2010 by European Business Awards as one of the top 25 companies in Spain for its Corporate Sustainability actions

Recognised by the leading CSR indices and bodies, Enagás considers sustainability a key ingredient of the company’s success.

Printed on recycled paper and chlorine-free.

CSR commitmentA sustainable management model predicated on continuous improvement

Enagás, S.A.Paseo de los Olmos, 19 • 28005 Madrid • 902 443 700

www.enagas.es

Corporate Responsibility at Enagás

Enagás is Spain's leading natural gas transmission company and the Technical Manager of the Spanish Gas System. Its mission is to ensure that the system works properly and to guarantee continuity and security of natural gas supply.

· Optimising the system’s operation coordinating the different agents and proposing measures for improvement.

· Developing the transport network and managing its infrastructure in a secure, efficient, profitable and environmentally-friendly manner.

· Encouraging competition in a transparent and non-discriminatory manner.

· Cooperating with the regulators for all of this, providing a quality service for our clients, creating value for our shareholders and contributing to the sustainable development of society.

It carries out this mission by:

In line with our mission and values, we have formally drawn up the Enagás Corporate Responsibility Policy, which embraces all our commitments to stakeholders.

The CSR Policy responds to our objective of driving sustainable development in our company and means building our strategy around the following corporate challenges:

Service, reliability and accessibility

Transparency, ethics and integrity

Human capital development

Safety

Biodiversity

Climate change

Helping the community

Our CSR Policy

A sustainability benchmark

Enagás has been working on improving its Corporate Responsibility position for years and is now a benchmark in this area.

Member of leading CSR indices, such as the DJSI, FTSE4Good and Ethibel Excellence.

Commitment to the UN Global Compact's ten principles.

Annual report with the GRI’s highest rating of A+ and verified in 2009 against the AA1000 assurance standard.

Family-responsible company (certificate issued by Fundación +Familia).

Annual participation in the Carbon Disclosure Project.

Annual participation in a variety of sustainability-related initiatives (e.g. OEKOM, Sustainalytics, Goldman Sachs).

Recognised in 2010 by European Business Awards as one of the top 25 companies in Spain for its Corporate Sustainability actions

Improvements identified are articulated in the Quality, Excellence and Sustainability Master Plan

· More than 200 lines of action

· Organised by commitments to our stakeholders

· Involvement of the entire company

· Linked to employees’ variable remuneration

· Updated annually and covering a three-year period

· Included in the Strategic Plan and disclosed to stakeholders in the Annual Report

3. A

ctio

n PlanQuality, Excellence and

Sustainability Master Plan

Lines of action grouped by

commitment

People

Clients

Suppliers

Environment

Society

Shareholders2.

Ass

essm

ent tools

QQuality

Relations with

stakeholders

SSustainability

Internal and external audits (ISO 9000)

Self-assessment/assessment according to EFQM model

DJSI assessment

Feedback tools (e.g. surveys, interviews)

EExcellence

1. G

over

nance model

Appointments, Remuneration and

CSR Board Committee

Working Groups

Sustainability Committee

Excellence Team

Quality Committee

A model geared towards innovation and improvement

Improvem

ents identif ed

Enagás has designed a Sustainable Management Model based on the effective implementation of improvements throughout the company. These improvements enable us to optimise both the internal management and the results that our stakeholders expect of us.

1 2 3

The success of the model lies in the integration of three keys planks:

A Governance Model that defines sustainability responsibilities to the various organisational levels and involves all departments of the company.

Assessment tools to identify improvements in different areas of the company’s management and relations with our stakeholders.

A specific Action plan that sets out and includes the lines of action related to the areas of improvement identified.

Assessment tools enable us to identify improvements from two viewpoints:

Internal: internal audits and assessments uncover potential areas for improvement.

External: independent bodies evaluate Enagás’ performance, issuing a final assessment and proposing improvements.

The various levels of the organisation promote the

Sustainable Management Model and the creation of a corporate culture that supports the principles of sustainability.

Enagás has specific bodies that define, approve and encourage sustainability and CSR, such as the Appointments, Remuneration and CR Board Committee and the Sustainability Committee, made up of senior managers.

Involvement of senior management

Innovation and improvement

Sustainability performance reporting

Commitment to peopleA people management model designed to develop the knowledge and potential and improve the work-life balance of employees.

· Approval of the Equality Plan. Protocol for prevention of and measures to deal with any cases of workplace harassment.

· Family-responsible company. Certificate issued by Fundación +Familia.

· Enagás Training School. Opened in 2009 with 21 courses, 2,500 training hours, 180 students and 36 in-house trainers.

Commitment to clientsA commitment to quality of service to clients reflecting Enagás management model, predicated on continuous improvement.

· ISO 9001 certifcation. All client management processes are certified.

· Improvement plans based on satisfaction surveys. Drawn up annually, these plans help increase global client satisfaction.

Commitment to suppliersPredicated on establishing mutually benefcial relations, extending Enagás’ commitments to the entire supply chain, guaranteeing the supply of goods and services and safety at work of contractors.

· Suppliers integrated into the Sustainability Model. Contract clause requiring them to acknowledge and accept the Enagás CSR Policy and respect human rights.

· CSR criteria in the supply chain. Considered when certifying suppliers.

Commitment to societyA Social Action Model to reconcile Enagás’ business activities with the needs and expectations of the community.

· Local initiatives. Helping to improve well-being in areas where we do business is one of Enagás’ priorities.

· Other initiatives. In areas such as health, the underprivileged, education and culture.

· Engagement of services of special employment centres.

Commitment to the environmentProtecting the environment and biodiversity, and combating climate change are an essential part of Enagás’ activities.

· Strategic Prevention and Environment Plan. Apply best practices internationally and adopt medium-term goals that meet the expectations of investors and the rest of Enagás’ stakeholders in the sphere of CSR.

· Saving and Energy Efficiency Plan. Rollout of initiatives that are driving significant improvement in energy efficiency in the company’s activities, operations and infrastructure by introducing new technology and procedures, and encouraging energy efficient practices.Commitment to shareholders

A relationship based on transparency and active, fluid and ongoing communication through multiple channels for dialogue created for them.

· Formal corporate governance policy. Approved by the Board of Directors in 2009 to reflect Enagás’ commitment to good governance.

· Adaptation to the Unifed Good Governance Code. Objective of not only complying with Spanish legislation, but also international best practices.

Our commitmentsOur commitments

Improvements identified are articulated in the Quality, Excellence and Sustainability Master Plan

· More than 200 lines of action

· Organised by commitments to our stakeholders

· Involvement of the entire company

· Linked to employees’ variable remuneration

· Updated annually and covering a three-year period

· Included in the Strategic Plan and disclosed to stakeholders in the Annual Report

3. A

ctio

n PlanQuality, Excellence and

Sustainability Master Plan

Lines of action grouped by

commitment

People

Clients

Suppliers

Environment

Society

Shareholders2.

Ass

essm

ent tools

QQuality

Relations with

stakeholders

SSustainability

Internal and external audits (ISO 9000)

Self-assessment/assessment according to EFQM model

DJSI assessment

Feedback tools (e.g. surveys, interviews)

EExcellence

1. G

over

nance model

Appointments, Remuneration and

CSR Board Committee

Working Groups

Sustainability Committee

Excellence Team

Quality Committee

A model geared towards innovation and improvement

Improvem

ents identif ed

Enagás has designed a Sustainable Management Model based on the effective implementation of improvements throughout the company. These improvements enable us to optimise both the internal management and the results that our stakeholders expect of us.

1 2 3

The success of the model lies in the integration of three keys planks:

A Governance Model that defines sustainability responsibilities to the various organisational levels and involves all departments of the company.

Assessment tools to identify improvements in different areas of the company’s management and relations with our stakeholders.

A specific Action plan that sets out and includes the lines of action related to the areas of improvement identified.

Assessment tools enable us to identify improvements from two viewpoints:

Internal: internal audits and assessments uncover potential areas for improvement.

External: independent bodies evaluate Enagás’ performance, issuing a final assessment and proposing improvements.

The various levels of the organisation promote the

Sustainable Management Model and the creation of a corporate culture that supports the principles of sustainability.

Enagás has specific bodies that define, approve and encourage sustainability and CSR, such as the Appointments, Remuneration and CR Board Committee and the Sustainability Committee, made up of senior managers.

Involvement of senior management

Innovation and improvement

Sustainability performance reporting

Commitment to peopleA people management model designed to develop the knowledge and potential and improve the work-life balance of employees.

· Approval of the Equality Plan. Protocol for prevention of and measures to deal with any cases of workplace harassment.

· Family-responsible company. Certificate issued by Fundación +Familia.

· Enagás Training School. Opened in 2009 with 21 courses, 2,500 training hours, 180 students and 36 in-house trainers.

Commitment to clientsA commitment to quality of service to clients reflecting Enagás management model, predicated on continuous improvement.

· ISO 9001 certifcation. All client management processes are certified.

· Improvement plans based on satisfaction surveys. Drawn up annually, these plans help increase global client satisfaction.

Commitment to suppliersPredicated on establishing mutually benefcial relations, extending Enagás’ commitments to the entire supply chain, guaranteeing the supply of goods and services and safety at work of contractors.

· Suppliers integrated into the Sustainability Model. Contract clause requiring them to acknowledge and accept the Enagás CSR Policy and respect human rights.

· CSR criteria in the supply chain. Considered when certifying suppliers.

Commitment to societyA Social Action Model to reconcile Enagás’ business activities with the needs and expectations of the community.

· Local initiatives. Helping to improve well-being in areas where we do business is one of Enagás’ priorities.

· Other initiatives. In areas such as health, the underprivileged, education and culture.

· Engagement of services of special employment centres.

Commitment to the environmentProtecting the environment and biodiversity, and combating climate change are an essential part of Enagás’ activities.

· Strategic Prevention and Environment Plan. Apply best practices internationally and adopt medium-term goals that meet the expectations of investors and the rest of Enagás’ stakeholders in the sphere of CSR.

· Saving and Energy Efficiency Plan. Rollout of initiatives that are driving significant improvement in energy efficiency in the company’s activities, operations and infrastructure by introducing new technology and procedures, and encouraging energy efficient practices.Commitment to shareholders

A relationship based on transparency and active, fluid and ongoing communication through multiple channels for dialogue created for them.

· Formal corporate governance policy. Approved by the Board of Directors in 2009 to reflect Enagás’ commitment to good governance.

· Adaptation to the Unifed Good Governance Code. Objective of not only complying with Spanish legislation, but also international best practices.

Our commitmentsOur commitments

Improvements identified are articulated in the Quality, Excellence and Sustainability Master Plan

· More than 200 lines of action

· Organised by commitments to our stakeholders

· Involvement of the entire company

· Linked to employees’ variable remuneration

· Updated annually and covering a three-year period

· Included in the Strategic Plan and disclosed to stakeholders in the Annual Report

3. A

ctio

n PlanQuality, Excellence and

Sustainability Master Plan

Lines of action grouped by

commitment

People

Clients

Suppliers

Environment

Society

Shareholders

2. A

sses

sm

ent tools

QQuality

Relations with

stakeholders

SSustainability

Internal and external audits (ISO 9000)

Self-assessment/assessment according to EFQM model

DJSI assessment

Feedback tools (e.g. surveys, interviews)

EExcellence

1. G

over

nance model

Appointments, Remuneration and

CSR Board Committee

Working Groups

Sustainability Committee

Excellence Team

Quality Committee

A model geared towards innovation and improvement

Improvem

ents identif ed

Enagás has designed a Sustainable Management Model based on the effective implementation of improvements throughout the company. These improvements enable us to optimise both the internal management and the results that our stakeholders expect of us.

1 2 3

The success of the model lies in the integration of three keys planks:

A Governance Model that defines sustainability responsibilities to the various organisational levels and involves all departments of the company.

Assessment tools to identify improvements in different areas of the company’s management and relations with our stakeholders.

A specific Action plan that sets out and includes the lines of action related to the areas of improvement identified.

Assessment tools enable us to identify improvements from two viewpoints:

Internal: internal audits and assessments uncover potential areas for improvement.

External: independent bodies evaluate Enagás’ performance, issuing a final assessment and proposing improvements.

The various levels of the organisation promote the

Sustainable Management Model and the creation of a corporate culture that supports the principles of sustainability.

Enagás has specific bodies that define, approve and encourage sustainability and CSR, such as the Appointments, Remuneration and CR Board Committee and the Sustainability Committee, made up of senior managers.

Involvement of senior management

Innovation and improvement

Sustainability performance reporting

Commitment to peopleA people management model designed to develop the knowledge and potential and improve the work-life balance of employees.

· Approval of the Equality Plan. Protocol for prevention of and measures to deal with any cases of workplace harassment.

· Family-responsible company. Certificate issued by Fundación +Familia.

· Enagás Training School. Opened in 2009 with 21 courses, 2,500 training hours, 180 students and 36 in-house trainers.

Commitment to clientsA commitment to quality of service to clients reflecting Enagás management model, predicated on continuous improvement.

· ISO 9001 certifcation. All client management processes are certified.

· Improvement plans based on satisfaction surveys. Drawn up annually, these plans help increase global client satisfaction.

Commitment to suppliersPredicated on establishing mutually benefcial relations, extending Enagás’ commitments to the entire supply chain, guaranteeing the supply of goods and services and safety at work of contractors.

· Suppliers integrated into the Sustainability Model. Contract clause requiring them to acknowledge and accept the Enagás CSR Policy and respect human rights.

· CSR criteria in the supply chain. Considered when certifying suppliers.

Commitment to societyA Social Action Model to reconcile Enagás’ business activities with the needs and expectations of the community.

· Local initiatives. Helping to improve well-being in areas where we do business is one of Enagás’ priorities.

· Other initiatives. In areas such as health, the underprivileged, education and culture.

· Engagement of services of special employment centres.

Commitment to the environmentProtecting the environment and biodiversity, and combating climate change are an essential part of Enagás’ activities.

· Strategic Prevention and Environment Plan. Apply best practices internationally and adopt medium-term goals that meet the expectations of investors and the rest of Enagás’ stakeholders in the sphere of CSR.

· Saving and Energy Efficiency Plan. Rollout of initiatives that are driving significant improvement in energy efficiency in the company’s activities, operations and infrastructure by introducing new technology and procedures, and encouraging energy efficient practices.Commitment to shareholders

A relationship based on transparency and active, fluid and ongoing communication through multiple channels for dialogue created for them.

· Formal corporate governance policy. Approved by the Board of Directors in 2009 to reflect Enagás’ commitment to good governance.

· Adaptation to the Unifed Good Governance Code. Objective of not only complying with Spanish legislation, but also international best practices.

Our commitmentsOur commitments

Improvements identified are articulated in the Quality, Excellence and Sustainability Master Plan

· More than 200 lines of action

· Organised by commitments to our stakeholders

· Involvement of the entire company

· Linked to employees’ variable remuneration

· Updated annually and covering a three-year period

· Included in the Strategic Plan and disclosed to stakeholders in the Annual Report

3. A

ctio

n PlanQuality, Excellence and

Sustainability Master Plan

Lines of action grouped by

commitment

People

Clients

Suppliers

Environment

Society

Shareholders

2. A

sses

sm

ent tools

QQuality

Relations with

stakeholders

SSustainability

Internal and external audits (ISO 9000)

Self-assessment/assessment according to EFQM model

DJSI assessment

Feedback tools (e.g. surveys, interviews)

EExcellence

1. G

over

nance model

Appointments, Remuneration and

CSR Board Committee

Working Groups

Sustainability Committee

Excellence Team

Quality Committee

A model geared towards innovation and improvement

Improvem

ents identif ed

Enagás has designed a Sustainable Management Model based on the effective implementation of improvements throughout the company. These improvements enable us to optimise both the internal management and the results that our stakeholders expect of us.

1 2 3

The success of the model lies in the integration of three keys planks:

A Governance Model that defines sustainability responsibilities to the various organisational levels and involves all departments of the company.

Assessment tools to identify improvements in different areas of the company’s management and relations with our stakeholders.

A specific Action plan that sets out and includes the lines of action related to the areas of improvement identified.

Assessment tools enable us to identify improvements from two viewpoints:

Internal: internal audits and assessments uncover potential areas for improvement.

External: independent bodies evaluate Enagás’ performance, issuing a final assessment and proposing improvements.

The various levels of the organisation promote the

Sustainable Management Model and the creation of a corporate culture that supports the principles of sustainability.

Enagás has specific bodies that define, approve and encourage sustainability and CSR, such as the Appointments, Remuneration and CR Board Committee and the Sustainability Committee, made up of senior managers.

Involvement of senior management

Innovation and improvement

Sustainability performance reporting

Commitment to peopleA people management model designed to develop the knowledge and potential and improve the work-life balance of employees.

· Approval of the Equality Plan. Protocol for prevention of and measures to deal with any cases of workplace harassment.

· Family-responsible company. Certificate issued by Fundación +Familia.

· Enagás Training School. Opened in 2009 with 21 courses, 2,500 training hours, 180 students and 36 in-house trainers.

Commitment to clientsA commitment to quality of service to clients reflecting Enagás management model, predicated on continuous improvement.

· ISO 9001 certifcation. All client management processes are certified.

· Improvement plans based on satisfaction surveys. Drawn up annually, these plans help increase global client satisfaction.

Commitment to suppliersPredicated on establishing mutually benefcial relations, extending Enagás’ commitments to the entire supply chain, guaranteeing the supply of goods and services and safety at work of contractors.

· Suppliers integrated into the Sustainability Model. Contract clause requiring them to acknowledge and accept the Enagás CSR Policy and respect human rights.

· CSR criteria in the supply chain. Considered when certifying suppliers.

Commitment to societyA Social Action Model to reconcile Enagás’ business activities with the needs and expectations of the community.

· Local initiatives. Helping to improve well-being in areas where we do business is one of Enagás’ priorities.

· Other initiatives. In areas such as health, the underprivileged, education and culture.

· Engagement of services of special employment centres.

Commitment to the environmentProtecting the environment and biodiversity, and combating climate change are an essential part of Enagás’ activities.

· Strategic Prevention and Environment Plan. Apply best practices internationally and adopt medium-term goals that meet the expectations of investors and the rest of Enagás’ stakeholders in the sphere of CSR.

· Saving and Energy Efficiency Plan. Rollout of initiatives that are driving significant improvement in energy efficiency in the company’s activities, operations and infrastructure by introducing new technology and procedures, and encouraging energy efficient practices.Commitment to shareholders

A relationship based on transparency and active, fluid and ongoing communication through multiple channels for dialogue created for them.

· Formal corporate governance policy. Approved by the Board of Directors in 2009 to reflect Enagás’ commitment to good governance.

· Adaptation to the Unifed Good Governance Code. Objective of not only complying with Spanish legislation, but also international best practices.

Our commitmentsOur commitments

Recognised by the leading CSR indices and bodies, Enagás considers sustainability a key ingredient of the company’s success.

Printed on recycled paper and chlorine-free.

CSR commitmentA sustainable management model predicated on continuous improvement

Enagás, S.A.Paseo de los Olmos, 19 • 28005 Madrid • 902 443 700

www.enagas.es

Corporate Responsibility at Enagás

Enagás is Spain's leading natural gas transmission company and the Technical Manager of the Spanish Gas System. Its mission is to ensure that the system works properly and to guarantee continuity and security of natural gas supply.

· Optimising the system’s operation coordinating the different agents and proposing measures for improvement.

· Developing the transport network and managing its infrastructure in a secure, efficient, profitable and environmentally-friendly manner.

· Encouraging competition in a transparent and non-discriminatory manner.

· Cooperating with the regulators for all of this, providing a quality service for our clients, creating value for our shareholders and contributing to the sustainable development of society.

It carries out this mission by:

In line with our mission and values, we have formally drawn up the Enagás Corporate Responsibility Policy, which embraces all our commitments to stakeholders.

The CSR Policy responds to our objective of driving sustainable development in our company and means building our strategy around the following corporate challenges:

Service, reliability and accessibility

Transparency, ethics and integrity

Human capital development

Safety

Biodiversity

Climate change

Helping the community

Our CSR Policy

A sustainability benchmark

Enagás has been working on improving its Corporate Responsibility position for years and is now a benchmark in this area.

Member of leading CSR indices, such as the DJSI, FTSE4Good and Ethibel Excellence.

Commitment to the UN Global Compact's ten principles.

Annual report with the GRI’s highest rating of A+ and verified in 2009 against the AA1000 assurance standard.

Family-responsible company (certificate issued by Fundación +Familia).

Annual participation in the Carbon Disclosure Project.

Annual participation in a variety of sustainability-related initiatives (e.g. OEKOM, Sustainalytics, Goldman Sachs).

Recognised in 2010 by European Business Awards as one of the top 25 companies in Spain for its Corporate Sustainability actions