Corporate Research Team, Borough of Poole Shaping Poole Survey 2014 Key Findings Efficiency and Effectiveness Overview and Scrutiny Committee 19 March

Corporate Research Team, Borough of Poole

Shaping Poole Survey 2014 Key Findings

Efficiency and Effectiveness Overview and Scrutiny Committee

19 March 2015

Corporate ResearchStrategy and Communications Team

Borough of Poole

2014


Aims

• Share key findings of the 2014 Shaping Poole Survey

• Highlight analysis showing the impact areas of Poole on key population groups

• Show how to access further results


Recommendations

That the Committee recommend to Cabinet that:

• the survey results are used to shape budget and service delivery decisions

• the findings are fed into the refresh of the Corporate Strategy

• the Council identify ways to increase the number of people involved in delivering local services


Survey Methodology

• Partnership Survey carried out every three years• Postal survey with 2 reminders to boost response• Random sample of 6,000 addresses (enables analysis by

area and population groups)• 1,889 surveys returned (32% response)• On a statistic of 50%, a sample size of 1,889 is subject to

a standard error of +/-2.3%• Respondents weighted by age and gender to make them

representative of Poole• The sample is generally representative of Poole by

Ward and MOSAIC


Summary Findings

Overall, the survey results paint a positive picture:

• Generally positive impressions of the Council• Increased satisfaction with the Council and

individual council services• Most community indicators sustained high levels or

increased• Perceptions of community safety decreased

Significant differences in results by safer neighbourhood area, age, gender, disability and ethnicity


Borough of Poole


Very satisfied

Fairly satisfied

Neither

Fairly dissatisfied

Very dissatisfied

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

14%

56%

18%

8%

3%

8%

53%

26%

9%

3%

Satisfaction with Borough of Poole

2011

2014

Weighted base = 1829 (2014), 2157 (2011)

Satisfied = 71% +10%

Significant increase from 2011 (61%)

Satisfaction with Borough of Poole


Strongly Agree

Tend to agree

Neither

Tend disagree

Strongly disagree

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

6%

45%

34%

12%

4%

6%

43%

34%

13%

4%

To what extent do you agree or disagree that Borough of Poole provides value for money?

2011

2014

Value for money

Value for money = 51%

No significant difference from 2011 (49%)

Weighted base = 1782 (2014), 2083 (2011)


I speak positively about the council without being asked

I speak positively about the council if I am asked about it

I have no views one way or another

I speak negatively about the council if I am asked about it

I speak negatively about the council without being asked

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%

6%

37%

44%

11%

3%

On balance, which of the following comes closest to how you feel about Borough of Poole?

Weighted base = 1781 (2014)

Advocacy

Speak positively = 43%

New question in 2014


A great deal

A fair amount

Not very much

Not at all

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

8%

58%

28%

6%

To what extent do you think Borough of Poole acts on the concerns of local residents?

Council responsiveness

Acts on concerns = 66%




Trust in the local authority

Trust Borough of Poole = 72%


A great deal

A fair amount

Not very much

Not at all

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

10%

62%

24%

5%

How much do you trust Borough of Poole?



Keeping informed

Very well informed

Fairly well informed

Not very well

Not informed at all

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

14%

53%

27%

6%

5%

42%

37%

16%

Overall, how well informed do you think Borough of Poole keeps residents about their services and benefits it provides?

20112014

Informed = 67% (+20%)Question changed from 2011 (asked about local

public services)weighted base = 1758 (2014), 2094 (2011)


Usage of council services(those used within the last year)

Museums

Libraries

Sports/ leisure centres

Theatres /concert halls

Local transport information

Local bus services

Local tip

Beaches

Parks and open spaces

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

38%

53%

53%

54%

60%

68%

79%

90%

93%

How frequently do you use the following public services provided by or supported by Borough of Poole?

Base: all respondents


Keeping land clear of litter and refuse (Base=1817)

Refuse collection (Base=1841)

Doorstep recycling (Base=1691)

Local tip (Base=1458)

Local transport information (Base=1080)

Local bus services (Base=1249)

Sports/ leisure centres (Base=976)

Libraries (Base=968)

Museums (Base=696)

Theatres /concert halls (Base=983)

Parks and open spaces (Base=1728)

Beaches (Base=1657)

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

74%

91%

86%

87%

68%

72%

75%

87%

76%

84%

88%

93%

69%

90%

85%

78%

63%

70%

65%

84%

66%

76%

86%

How satisfied or dissatisfied are you with the following services provided or supported by Borough of Poole? (User satisfaction)

2011 2014

+10%

+5%

Satisfaction with council services(Users) – comparison with 2011

+9%

+10%

+8%

+5%

New question


Keeping land clear of litter and refuse

Refuse collection

Doorstep recycling

Local tip

Local transport information

Local bus services

Sports/ leisure centres

Libraries

Museums

Theatres /concert halls


Beaches

0% 10%20%

30%40%

50%60%

70%80%

90%100%

74%

91%

86%

84%

61%

66%

66%

78%

60%

72%

87%

92%

69%

90%

85%

76%

59%

66%

58%

73%

49%

65%

85%

2011 2014

Satisfaction with council services(all respondents) – comparison with 2011

New question

+8%

+11%

+8%

+5%

+5%

+2%

+8%


Local Public Services


are working to make the area safer

are working to make the area cleaner and greener

are working to improve health and wellbeing of local residents

treat all kinds of people fairly

0% 20% 40% 60% 80% 100%

80%

75%

68%

77%

78%

72%

63%

77%

Local Public Services…

20112014

Perceptions of Local Public Services

+3%

+5%


Police (2011)

Police (2014)

Dentist (2011)

Dentist (2014)

GP (2011)

GP (2014)

Hospital (2011)

Hospital (2014)

Dorset Fire and Rescue (2011)

Dorset Fire and Rescue (2014)

Council (2011)

Council (2014)

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

77%

75%

77%

82%

87%

84%

89%

88%

93%

90%

61%

71%

Please indicate how satisfied or dissatisfied you are with each of the following public services in your local area?

-3%

-3%

+5%

Satisfaction with Local Public Services


The Local Area


Very satisfied

Fairly satisfied

Neither

Fairly dissatisfied

Very dissatisfied

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

40%

48%

6%

4%

2%

30%

57%

7%

4%

1%

Overall satisfaction with the local area as a place to live

2011 Survey2014 Survey

Weighted base = 1857 (2014), 2238 (2011)

Satisfied = 88% No statistical

difference from 2011 (87%)

Overall satisfaction with the local area


Hamworthy West

Alderney

Poole Town

Branksome West

Newtown

Parkstone

Canford Heath West

Branksome East

Oakdale

Hamworthy East

Creekmoor

Merley and Bearwood

Canford Heath East

Canford Cliffs

Penn Hill

Broadstone

Poole

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

65%

69%

82%

85%

85%

88%

89%

89%

90%

92%

92%

93%

94%

94%

94%

96%

88%

Overall satisfaction with the local areaby WARD


Most important factors in making somewhere a good place to live

x) Don’t know

r) Community / race relations *

i) Facilities / activities for young people aged 5-12

j) Facilities / activities for young people aged 13-19

n) The level of pollution

v) Wage levels and local cost of living

o) The level of traffic congestion

s) Road and pavement repairs

c) Care services / supporting older, disabled and vulnerable people *

g) Education provision

d) Clean streets

k) Health services

-10% 0% 10% 20% 30% 40% 50% 60%

0%1%

2%4%5%

7%8%8%8%

10%14%

17%20%20%

23%25%

27%29%

32%34%

40%40%

52%57%

Weighted base = 1412


Things that most need improving in the local area

w) Other

x) Don't know

h) Facilities for families with young children aged 0-4

i) Facilities / activities for young people aged 5-12

n) The level of pollution

t) Shopping facilities

e) Community activities

q) Public transport

j) Facilities / activities for young people aged 13-19

v) Wage levels and local cost of living

d) Clean streets

o) The level of traffic congestion

0% 10% 20% 30% 40% 50%

3%3%3%4%

5%7%7%8%8%9%10%10%

13%17%17%

18%20%

22%23%23%

24%36%

49%50%


0% 10% 20% 30% 40% 50% 60% 70%0%

10%

20%

30%

40%

50%

60%

Access to nature

Affordable decent housing

Care services / supporting older,

disabled & vulnera-ble

Clean streets

Community activities

Cultural facilities (e.g. libraries, museums)

Education provision

Facilities / activities for 13-19s Health services

Job prospects

Level of crime

Level of traffic congestion


Public transport

Road and pavement repairs

Shopping facilities

Wage levels / cost of living

What is most important

Wh

at

ne

ed

s im

pro

vin

g

Priorities for

improvement

Residents priorities for improvement


Communities


Communities

% agree that local people pull together to improve the local area

NI2: % of people who feel they belong to their immediate neighbourhood

NI1: % of people who believe people from different backgrounds get on well together in their local

area

0% 20% 40% 60% 80% 100%

42%

61%

84%

56%

81%

2014 2011

Weighted base = 1304 (2014), 1582 (2011)

Weighted base = 1761 (2014), 2157 (2011)


+3%

+5%

New question


Decision Making

% who would like to be more involved in de-cisions

NI4: % who feel they can influence decisions in their local area

0% 5% 10% 15% 20% 25% 30% 35% 40%

22%

31%

22%

35%

2014 2011

Weighted base = 1840 (2014), 2231 (2011)

Weighted base = 1470 (2014), 1790 (2011)

+4%


Volunteering

% who would like to give unpaid help in the future

NI6: % who volunteer at least once a month

0% 5% 10% 15% 20% 25% 30% 35%

24%

22%

30%

24%

2014 2011

Weighted base = 1724 (2014), 2094 (2011)

Weighted base = 1707 (2014), 2211 (2011)

+6%


Getting involved in the local area

as a local councillor or another position of responsibility eg. School governor

in a tenant's group, eg. Poole Housing Partnership

in a forum, group or organisation concerning local health and/or social care

in providing sports, adult learning, cultural or arts facilities/activities for adults (18+) in the local area

in improving the local environment, parks or open spaces

in improving community safety/tackling crime in the local area

in another forum, group or organisation set up to improve the local area or help local people

in providing services/activities for children and young people in the local area

0 2 4 6 8 10 12 14 16 18 20

4

1

6

5

11

6

3

6

3

3

3

6

6

7

8

10

In the past 12 months have you been involved...

Yes No, but I would like to

29% active in the local

area

Overall 29% are involved in local forums, groups or organisations that affect or deliver services in the local area. A further 20% would like to get involved.


Community Safety


Feeling safe

in your home

outside in your local area during the day

outside in your local area after dark

0% 20% 40% 60% 80% 100%

96%

94%

70%

97%

93%

64%

How safe do you feel when...

2011 2014

Weighted base: 1812 (2014), 2153 (2011)

Weighted base: 1838 (2014), 2209 (2011)

Weighted base: 1838 (2014), 2211 (2011)

+6%


Anti-social behaviour

Abandoned cars*

Noisy neighbours or loud parties

Intimidating groups of people hanging around the streets

Vandalism, graffiti and other deliberate damage to property or vehicles

People using or dealing drugs

People being drunk or rowdy in public places

Rubbish or litter lying around

Anti-social behaviour overall (NI17)

0 5 10 15 20 25 30 35

4

13

20

17

16

22

29

10

5

13

14

15

16

19

28

9

There is a problem in the local area with...

2014 2011

-3%

-6%


Perceptions of Community Safety

% inform residents how to get involved in tackling crime and disorder in your local area

NI21: % successfully dealing with anti-social behaviour and crime issues in their local area

NI27: % seek people's views about anti-social behaviour and crime issues in their local area

0 5 10 15 20 25 30 35 40 45 50

31

46

33

28

38

29

Agree that the police and public services... (%)

2014 2011

Weighted base: 1845 (2014), 2213 (2011)

Weighted base: 1844 (2014), 2217 (2011)

Weighted base: 1850 (2014), 2211 (2011)

-4%

-8%

-3%


Dissatisfied

Neither

Satisfied

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

4%

5%

91%

5%

4%

91%

Satisfaction with home as a place to live (%)

2014 2011

No statistical difference from

2011

Satisfaction with home


Health and Wellbeing

NI139: The extent to which older people receive the support they need to live independently

NI119: Percentage reporting that their health is very good

0% 20% 40% 60% 80% 100%

33%

73%

35%

75%

2014 2011

Weighted base: 1848 (2014), 2227 (2011)

Weighted base: 1832 (2014), 2199 (2011)


Area differences


Indicators by Safer Neighbourhood Areas (2014 Survey)

the “best” area the “worst” area Better than other areas Worse than other areas

2014 AlderneyNewtown,

Branksome East & West

Broadstone, Merley &

Bearwood

Creekmoor, Canford Heath East & West

Hamworth East and Hamworthy

West

Poole Town and Oakdale

Parkstone, Penn Hill and Canford Cliffs

Poole

NI5: % satisfied with their local area as a place to live.

69.2% 86.0% 94.2% 91.5% 76.9% 88.6% 92.3% 87.9%

NI1: % who believe people from different backgrounds get on well together.

81.2% 88.6% 91.3% 78.7% 74.8% 80.7% 85.5% 83.8%

NI3: % getting involved in their local area 20.4% 23.0% 38.0% 25.3% 20.4% 31.9% 32.6% 28.5%

NI14: % who believe they can influence decisions in local area

34.3% 37.9% 43.3% 23.4% 37.2% 37.1% 31.0% 34.6%

NI6: % who volunteer at least once a month 22.1% 25.4% 30.6% 17.7% 14.6% 30.2% 21.1% 23.4%

NI17: % who think anti-social behaviour is a problem in their area. (Based on 7 questions)

13.8% 9.1% 4.1% 7.4% 14.8% 13.1% 5.3% 8.7%

NI41: % who think there is a problem with people being drunk/rowdy in public places.

21.2% 19.5% 4.4% 13.3% 22.8% 28.0% 21.9% 18.9%

NI42: % who think there is a problem with people using/dealing in drugs.

27.5% 18.2% 10.8% 14.3% 19.9% 17.7% 10.4% 15.4%

NI21: % who agree the police and local public services are successfully dealing with anti-social behaviour and crime in the local area.

38.3% 30.2% 55.6% 45.1% 39.1% 27.7% 36.4% 38.3%

NI27: % who agree the police and local public services seek views about anti-social behaviour and crime in the local area.

19.5% 23.8% 46.0% 32.7% 33.5% 24.1% 27.1% 29.4%

NI119: Percentage reporting that their health is very good or good.

71.0% 74.9% 80.7% 73.5% 67.1% 75.1% 77.5% 75.1%

NI139: % who believe older people receive the services and support they need to live independently

44.5% 35.0% 36.0% 28.5% 31.8% 35.6% 35.8% 34.8%


Indicator by Safer Neighbourhood Areas Significant changes 2011 - 2014

Statistically significant improvements Statistically significant decreases

Safer Neighbourhood Area

Significant differences from 2011 to 2014

AlderneyNewtown,

Branksome East & West

Broadstone, Merley &

Bearwood

Creekmoor, Canford Heath

East & West

Hamworth East and

Hamworthy West

Poole Town and Oakdale

Parkstone, Penn Hill and Canford Cliffs

Poole

NI5: % satisfied with their local area as a place to live

-4.4% 5.8% -1.8% 3.6% -9.3% 5.3% -1.0% 0.5%

NI1: % who believe people from different backgrounds get on well together

2.1% 13.4% 2.6% -7.1% 2.1% 6.7% -2.4% 2.5%

NI3: % getting involved in their local area

-1.9% -6.6% 3.7% 8.2% -3.0% 8.8% -1.8% 1.2%

NI14: % who believe they can influence decisions in local area

4.0% 4.4% 6.1% -8.3% 12.1% 6.5% 1.7% -2.6%

NI6: % who volunteer at least once a month

-4.1% 10.6% 2.8% -3.5% -1.7% 5.7% -2.1% 1.4%

NI17: % who think anti-social behaviour is a problem in their area. (Based on 7 questions)

3.9% -3.1% 2.8% -2.9% 0.9% -5.8% 0.1% -1.4%

NI41: % who think there is a problem with people being drunk/rowdy in public places

6.2% -5.7% -3.1% -5.8% -0.1% -9.4% 2.2% -3.3%

NI42: % who think there is a problem with people using/dealing in drugs

13.2% 0.9% 7.0% -2.1% -2.5% -5.8% -0.2% 0.0%

NI21: % who agree the police and local public services are successfully dealing with anti-social behaviour and crime in the local area

1.3% -8.7% 1.8% -6.2% -18.3% -9.8% -7.9% -7.2%

NI27: % who agree the police and local public services seek views about anti-social behaviour and crime in the local area

-26.1% -4.0% 18.6% 2.8% 6.3% -13.2% -15.8% -3.8%

NI119: Percentage reporting that their health is very good or good

6.8% 5.8% 1.6% 0.2% -2.0% 5.5% -1.3% 2.0%

NI139: % who believe older people receive the services and support they need to live independently

13.7% 3.8% 3.8% -2.1% 0.4% -1.0% 1.5% 1.9%


Disseminating the results

Further analysis will be produced summarising key findings and implications for policy and planning

All results will be published at www.boroughofpoole.com/ShapingPooleSurvey2014

For further information contact:

Heather Kitching, Consultation Manager, Corporate Research Team. Tel: 01202 633354. Email: [email protected]

Sean Bevis, Research Officer, Corporate Research Team. Tel: 01202 633086. Email: [email protected]

Documents

Corporate Research Team, Borough of Poole Shaping Poole Survey 2014 Key Findings Efficiency and Effectiveness Overview and Scrutiny Committee 19 March