CoRpoRaTe pRoFile

iNTeGRaToR oF YoUR BUSiNeSS SUCCeSS

About the Company .......................................... 3

Areas of Activity ............................................... 4

Group of Companies ........................................ 6

Industry Solutions ............................................ 7

Telecommunications ......................................... 8

Mobile Communications ................................... 9

Transport ........................................................ 10

Oil and Gas ...................................................... 12

Public Sector ................................................... 14

Financial Services and Insurance .................... 16

Manufacturing ................................................ 18

Representative Offices in Russia and CIS ....... 19

Clients ............................................................. 20

Partners .......................................................... 21

Partner Opinions ............................................. 23

Awards ............................................................ 24

COnTenTS

TECHNOSERV

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CORPORATe PROFIle

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Technoserv was founded in 1992 and is Russia’s larg-est systems integrator*, operating across the CIS and Europe. Technoserv’s key areas of activity include the implementation of large, socially important projects for the installation, development and outsourcing of infor-mation infrastructure, information security systems, power systems and utilities and software platforms for large companies and industry.

The company has unique experience in installing and maintaining information and building service systems, based both on its own developments, and solutions by international leaders in building service systems and IT.

Technoserv’s partners are world leaders in IT and build-ing service systems. The company’s client list compris-es major Russian companies and organizations from key sectors of the economy, including telecommunications, the public sector, oil and gas, manufacturing, transport, insurance and financial services.

The company’s clients include the largest Russian or-ganizations, such as Russian Railways, Svyazinvest, Mobile TeleSystems, VimpelCom, Mezhduregionalny Transit Telecom, the Russian Pension Fund, Gazprom, Promsvyazbank and Sberbank.

Over 15 years, Technoserv has implemented several thousand major projects in the public sector, telecom-munications, industry and transport, science and education, trade and finance, and oil and gas produc-tion and processing. Technoserv employs more than 1600 staff across Russia and CIS.

Technoserv’s revenues grew by 28 % in 2008, reach-ing $ 1.48bn. Technoserv is one of Russia’s 200 largest private companies. The company has ranked as Rus-

sia’s largest systems integrator since 2003. According to IDC**, Technoserv is also the leading provider of IT solution services.

Technoserv strives for the geographical expansion of its activities both in Russia and the rest of the CIS: the company has regional offices in Yekaterinburg, Krasnodar, Nizhny Novgorod, Novosibirsk, St. Pe-tersburg, Azerbaijan, Armenia, Kazakhstan, Uzbeki-stan, Ukraine and Belarus. The company’s presence promotes local development of these regions’ de-velopment through the taxes and other charges paid locally, as well as with the help of Technoserv’s par-ticipation in projects and government programs for regional social development.

2008–2012 Development Strategy:“Develop an integrated business based on knowledge of clients’ industry specifics and our own competencies in information technologies, with an emphasis on the advanced growth of service-oriented business areas”.

ABOUT THe COMPAnY

Technoserv revenue growth, US $ million

* “Cnews100: largest Rus-sian IT companies 2008”

** “Solutions and Infrastruc-ture Management Services 2008–2012 Forecast and 2007 Vendor Shares”

2008

2007

2006

2005

2004

2003

2002 140,1

303,4

750,8

1480

402,2

529,6

1157

TECHNOSERV

4 Technoserv is a diversified company that specializes in designing and installing information and building service systems to support its clients’ businesses.

AReAS OF ACTIVITY

The range of solutions provided by Technoserv’s spe-cialists covers every element of business infrastructure. Expertise in the latest information and control systems allows the company to offer complex integrated solu-tions and guarantee its clients maximum business effectiveness.

INFORMATION TECHNOLOGIESTechnoserv’s main area of activity is the design and deployment of high-tech business infrastructure so-lutions. The company implements complex, integrated projects to enable the deployment of IT infrastructure, as well as ensuring information systems’ security.

Technoserv has broad expertise in the leading tech-nologies and products, an unmatched track record of successful, large-scale projects and a culture of pro-fessionalism that permeates the whole organization. This is the result of Technoserv’s leading role in the development of information technologies in Russia, and the basis for continuing leadership.

IT OUTSOURCINGTechnoserv provides a complete package of services for maintaining clients’ information systems, including proactive service programs. The company’s activities in the outsourcing sphere are aimed at enhancing the ope-rability and reliability of major organizations’ information systems, introducing global standards in IT resource management, and reducing the costs of IT specialist staff.

BUILDING SERVICE SYSTEMSCurrently, one of Technoserv’s major areas of activity is the development, modification and installation of inte-grated solutions and the latest technologies in building service support systems.

Technoserv is Russia’s largest building service systems company, providing the full spectrum of operations and services for the installation and support of building ser-vice systems of any configuration and complexity.

The development and installation of control systems is offered both as a stand-alone service and as part of wider integration projects implemented by Technoserv.

CORPORATe PROFIle

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NETWORK AND TELECOMMUNICATIONS INFRASTRUCTURE

• multi-service networks;• multi-service networks for mobile network operators

(including application platforms and Fixed Mobile Convergence (FMC) services);

• backbone voice networks, NGN networks;• solutions for building IP-telephony;• solutions wireless network deployment (broad pass-

band access via closed standards Mobile WiMAX, Fixed WiMAX, WiFi, radio-relay links);

• telephone systems (traditional, package, DECT);• moving objects dispatching and positioning systems

(GPS/GLONASS);• operation and business support systems (OSS/BSS);• IT infrastructure management systems;• VAS application platforms;• SS7 and NGN alarm networks and systems;• consulting services and professional services.

COMPUTING INFRASTRUCTURE• solutions for ensuring high availability of IT services;• solutions for ensuring fault safety of IT services;• solutions for backup copying and data archiving

subsystems.

BUSINESS APPLICATIONS• management consulting;• ERP systems;• CRM systems;• ECM systems;• integrated automation of hotel business.

BUILDING SERVICE SYSTEMS• uninterruptible power supply systems;• diesel-driven power generators;• gas piston power generators;• ventilation and air conditioning systems;• refrigeration supply systems;• structured cabling systems;• automated process control systems;• gas turbines;• switchboard equipment;• air compressors;• video surveillance syste.

INFORMATION SECURITY• ntegrated solutions for information security on corpo-

rate networks;• integrated user identification data management

systems;• information security monitoring and control systems;• verification centers;• secure access to databases;• security of telephone communication and IP-tele-

phony;• cash machine network security;• integrated virus, spam and other hazardous content

protection;• secure access to the Internet, filtering of Internet

resources and services;• development of fail-safe and highly secure systems;• security solution for data processing centers;• telephone communication monitoring systems.

ОСНОВНЫЕ НАПРАВЛЕНИЯ ДЕЯТЕЛЬНОСТИ «ТЕХНОСЕРВА»

TECHNOSERV’S MAJOR AREAS OF ACTIVITY

System integration

Consulting

Services

education and certification

80,7 %

12 %

7 %

0,3 %

TECHNOSERV

6 The Technoserv Group includes several leading companies in systems integration, building service systems and consulting.

REKSOFTReksoft was founded in 1991 and is one of Russia’s leading system integrators and application service providers, employing over 450 staff. Headquartered in St. Petersburg, Russia, Reksoft has regional sales and delivery offices in Austria, Finland, Germany, the Neth-erlands (Benelux region), Sweden and Switzerland.

Reksoft’s main areas of activity are:• nearshore application services• supplying and integrating solutions for process

automation (Enterprise Resource Planning — ERP systems) and electronic document management (Document Management Systems — DMS);

• hospitality and travel solutions;• information technology consulting;• telecommunication systems integration.

Reksoft’s quality assurance system is certified in com-pliance with ISO 9001:2008 regarding the design, development, supply, installation and maintenance of computer systems and software.

SPUTNIK LABSSputnik Labs is a fast-growing consulting company, founded in 2001. Sputnik Labs joined Technoserv in February 2008. The company’s area of specialization is customer relationship management (CRM), spanning the full range of competencies from strategy develop-ment to user adaptation, motivation and training. Cur-rently, Sputnik Labs is a leading expert in the customer and partner relationship management area. The com-pany offers services assisting in the resolution of the most complex and challenging issues.

Sputnik Labs is a team capable of meeting all objectives in developing an efficient CRM strategy:

• Sputnik Labs’ project managers and consultants have unique experience in installing CRM systems for lead-ing Russian companies;

• Sputnik Labs’ business consultants have deep industry knowledge in finance, telecommunications, trade and distribution, production and media.

The company has strategic partnership relations with international CRM system suppliers like Oracle Siebel CRM, Sage (SalesLogix), and Microsoft Dynamics CRM:

• Sputnik Labs was the first competence center for Oracle Siebel CRM in Russia and the CIS;

• Sputnik Labs is an official Sage business partner for SalesLogix;

• Sputnik Labs is a Microsoft Gold-Certified Partner for Microsoft Dynamics NAV.

VOLZHSKAYA INFROMATION AND TECHNOLOGY CORPORATIONVolzhskaya Information and Technology Corpora-tion (Vitcor) was founded in 2002, specializing in the development of automated information and mea-surement systems for commercial energy meter-ing (AIIS KUE). Vitcor offers IT services, manages information infrastructure for corporate clients, and provides project and system management based on Cisco Systems, Allied Telesys, D-Link, Nortel Net-works, ZyXEL and other vendors’ technologies. The company’s clients include large regional energy companies, industrial facilities and financial orga-nizations.

GROUP OF COMPAnIeS

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InDUSTRY SOlUTIOnS

Technoserv’s range of solutions covers all key sectors of the Russian economy. Technoserv provides tools for business process optimization at large industrial facilities and the improvement of general industry per-formance.

Technoserv’s experience in managing large, complex and geographically distributed projects, combined with a unique financial modeling methodology, allow the company to deploy integrated solutions that deliver value from day one.

The company believes that implementing sector-wide projects not only promotes faster company develop-ment, but also significantly improves the efficiency and investment appeal of Russian business as a whole.

MAJOR CLIENTS IN 2008:• AvtoVAZ;• Moscow Metro;• Kubanenergo;• Ministry of Internal Affairs of the Russian Federation;• Mobile TeleSystems;• Nizhnekamskneftekhim;• Promsvyazbank;• Russian Railways;• Svyazinvest;• Svyaztransneft;• Sibirtelecom;• Synterra;• Sky Link;• TELE2;• URALSIB;• Federal Migration Service of the Russian Federation.

TECHNOSERV

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TeleCOMMUnICATIOnS

During many years of fruitful cooperation with telecom-munications companies, Technoserv has developed and installed over a hundred integration solutions, covering every aspect of their activities, and aiming to meet not only current but prospective market demands.

Technoserv’s building service system solutions for communication operators and service providers are aimed at protecting telecommunication equipment and technologies from all kinds of external threats. Integral support for the operation of all process elements en-sures clients benefit from reliable and durable installed systems.

Solutions for telecommunications enterprises:• Network and telecommunication infrastructure

(data transfer networks, transport and multi-service networks of regional telecommunications operators, corporate and local networks, network monitoring and control systems);

• Computer infrastructure of network services and business process control systems (multi-platform server and cluster solutions, uninterrupted function-ing of applications, data storage system, data access network, mass document printing areas);

• Telecommunications operators’ specialized information systems (automated calculation systems including bil-ling, equipment for time-based billing of connections, various inquiry and communication systems);

• OSS/BSS systems;• ERP systems;• Electronic document management systems;• CRM systems;• Building service systems.

“Between 2006 and 2007, Technoserv implemented a project to install a mass printing system for OAO Uralsvyazinform. It is important to mention the high qualification of Technoserv’s specialists who participated in this project implementation, which enabled the creation of a mass printing system that met all our technical requirements. Thanks to this project implementation, OAO Uralsvyazinform was able to resolve its issues and ensure its long-term economic and technological progress earlier than other interregional companies”. M.I. Krymsky First Deputy Director General, Uralsvyazinform

CORPORATe PROFIle

9 Technoserv works with all major mobile network operators.

MOBIle COMMUnICATIOnS

Every day, mobile communication becomes more af-fordable and popular. Working with telecommunications operators is a significant responsibility for a systems in-tegrator, because the reliability of servicing subscribers across the country depends on the quality and speed of the integrator’s work.

Technoserv has been operating in the mobile communi-cation market since 2001. During this time the company has cooperated with all major operators at the federal and regional levels, and has addressed a wide range of issues associated with maintenance and support, allo-wing operators to focus on their core business.

Today, Technoserv offers mobile network operators a full range of infrastructure, equipment and integrated solutions in multi-service networks and application platforms, as well as extensive experience in large pro-ject implementation and efficient cooperation models. Moreover, Technoserv always takes the current speci-fics of the dynamic mobile communication market into account when implementing its solutions.

Solutions for mobile network operators:• Infrastructure equipment for GSM, SC, CDMA, UMTS

networks (radio-frequency cables, aerials for cell sites and radio-relay links; radio coverage systems for closed premises, the metro, tunnels; low-noise ampli-fiers, output amplifiers and transponders, GSM radio subsystems for small towns, cross-switching panels, optical cross switching equipment, CFM radio relay equipment);

• Network and telecommunication infrastructure (optical data transfer networks (SDH, DWDM), radio relay equipment, NGN multi-service networks, IP/MPLS networks, corporate and local networks, network monitoring and control systems);

• Signal traffic processing and control systems, mobile communication network quality assessment systems;

• IT equipment and systems (failsafe computer infra-structure, data processing centers including mobile centers);

• OSS/BSS systems;• Intellectual value added service platforms (VAS);• Terminal equipment for communication operators (CDMA,

GSM telephones, modems, ADSL modems, etc.);• CRM systems.

“As the largest system integrator in Russia, Technoserv has all the necessary expertise, highly skilled specialists, and material and technical bases to ensure the supply, installation and upgrading of information equip-ment for dozens of producers. This is confirmed by official certificates. A large part of the projects implemented for TELE2 by Technoserv related to the use of Cisco Systems’ products. Tech-noserv specialists demonstrated excellent knowledge in Cisco Systems’ telecommunication technologies, which ensured that all building service systems and technical operations were conducted at the highest level”. Olga MordkovichCIO, “TELE2 Russia”

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TRAnSPORT

Technoserv has been working with Russian Railways for over 16 years. This level of experience informs project implementations across the CIS.

Technoserv’s history is closely linked with cooperation with Russia’s transport sector. Technoserv performed its first project for the Russian Ministry of Railways in 1993, when upgrades of software and technical complexes were undertaken in the sector. The project entailed using mainframe technology to perform a large-scale transfer of major railway transport control systems from a Unified Computer System (ES EVM) to the more up-to-date and efficient equipment produced by Western manufacturers.

Over years of cooperation, Technoserv specialists have implemented dozens of projects for upgrading railway computer centers and improving asset management quality and trucking process control automation. Instal-lations of uniquely secure control systems have enabled Technoserv to ensure reliable control over information systems that process huge streams of information.

Technoserv’s integrated solutions have been a major factor in overall sector reform, as companies have sought to create an efficient shipment model to increase their revenue. Improvements in cash flow transparency and precise control enabled a considerable improve-ment in the sector’s investment appeal.

Solutions for the transport sector:• Scalable fail-safe computer infrastructure;• Telecommunications infrastructure;• Professional mobile communications;• Building service infrastructure systems;• ERP systems;• CRM solutions;• Electronic document management solutions;• Logistics automation solutions;• Shuttle transport control systems;• Integration of applications;• IT infrastructure monitoring systems;• Information security solutions;• Geographic information systems;• IT consulting and outsourcing.

“Technoserv has been coopera-ting with Russian Railways for over 16 years. During this time the company’s specialists have implemented a considerable number of projects to create information system infrastruc-tures, many of which have no equal in the Russian Federation. All Technoserv’s projects have been implemented at a high scientific and technical level on time and to a high quality standard”.

V.F. Vishnyakov Director, Central Computer Center, Russian Railways

TECHNOSERV

12 The dynamic development of the oil and gas industry requires reliable technological and building service system support to be available to all facilities, including those located in remote regions.

“In 2008 Technoserv com-pleted a project to install a centralized system for moni-toring hardware and software complexes and information systems of Tatneft’s data processing center. As a result of the success-fully implemented project, a monitoring system was installed that covers all services provided by the data processing center. The sys-tem analyzes all events taking place on the servers included in the information complex. This enabled the identification both of problems in service functionality and the cause. The monitoring system covers over 100 monitoring objects. The solutions of a world-leading producer, in combi-nation with the experience and skills of Technoserv specialists working in close cooperation with Tatneft’s IT department, not only enabled our company to follow industry guidelines, but also to adapt the software platform to Tatneft’s detailed requirements”. R.R. Akhmetzyanov Director, IT Department, Tatneft

Oil and gas production is a key industry for Russia’s economy, offering continuously increasing production and export capacities. Optimal development of the in-dustry calls for reliable technological and building ser-vice system support to be made available to all facilities, including those located in remote regions.

Deploying Technoserv’s integration and building ser-vice system solutions to this key sector not only en-sures the supply of power and heat to newly developed regions, but also accelerates the development of new production fields.

The major advantage of Technoserv’s solutions is their capability to ensure the transition to international cor-porate governance standards. When implementing geographically distributed, socially significant sector pro jects, Technoserv deploys solutions to obtain real control over complex production and business pro-cesses.

Solutions for oil and gas complexes:• Fail-safe infrastructure of central computer complexes;• Corporate computer networks;• Network infrastructure;• ERP systems;• Financial, economic, budget planning and corporate

reporting systems;• Decision support centers;• Geographic information systems and specialized

archives;• Automated process control systems;• Building service system infrastructure;• Small-scale energy generation.

OIl AnD GAS

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15 Technoserv is one of the largest suppliers of information technologies to the public sector in the CIS.

PUBlIC SeCTOR

Russian companies operating in the information tech-nology sphere can and should use their knowledge and experience to take steps to develop high-tech public sector infrastructure. Combining the efforts of system integrators and government agencies is a pre-requisite for achieving tangible results and optimizing the domestic budget. Technoserv has always supplied innovative solutions, based on world-leading products and the latest developments by domestic companies, to serve Russia’s public sector.

Technoserv’s extensive experience in implementing federal-scale complex projects has often been drawn on in efforts to modernise Russia’s government insti-tutions. Public sector clients include the Road Safety Inspectorate, the Russian ministries for internal affairs and defense, the Russian Pension Fund, the Russian Federal Migration Service, the Republican Telecommu-nication Network Control Center of Uzbekistan, and the State-owned East Telecom Company.

Technoserv actively promotes cooperation with govern-ment agencies, and considers the public sector one of its key clients. The company develops and installs high-tech solutions ensuring greater efficiency, enhance-ments in government agencies’ operations, technical improvements for the security services, and the provi-sion of access to information technologies for millions of Russian citizens.

Solutions for government institutions:• Automation of document management;• Information portals;• Information security systems;• Geographic information systems;• Custom-design software;• Complex solutions for software and hardware instal-

lations;• Integration of applications;• Scalable fail-safe computer infrastructure;• Telecommunications infrastructure;• Decision-making support centers.

“We are satisfied with the results of cooperation with Technoserv. All technical, organizational and market-ing project issues were resolved promptly and qualitatively. The high proficiency, respo-nsibility and understanding of our problems allowed Technoserv employees to start up a powerful S/390 server in the Main Interre-gional Center of the Russian State Statistics Committee promptly. This enabled us to begin installing new, highly efficient information technologies”. Y.K. Golovanov Director, Information Resources and Technology Department, Russian Federal State Statistic Service

TECHNOSERV

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17 Technoserv offers Russian financial organizations and insurance companies solutions in developing optimal, economically viable IT infrastructure, automating client operations, integrating business processes, and much more.

FInAnCIAl SeRVICeS AnD InSURAnCe

When considering the current development of Russia’s financial organizations, and the expansion of the range of operations they offer, the reliability, stability and effi-ciency of control systems acquire real significance. Technoserv covers the whole range of activities for deve loping and upgrading the IT infrastructure of finan-cial companies to optimize processes, as well as resol-ving specific challenges faced by the company.

Having significant experience in working with finan-cial organizations, Technoserv successfully introduces professional solutions to upgrade banking and financial companies’ information and building service system infras tructure. This enables maximum optimization of investment, and improves the competitiveness of finan-cial organizations and the quality of their services.

Services for automating business risk management, an integral part of modern corporate governance arra-ngements, make up an important area of Technoserv’s activities. The ability of a financial organization to man-age its risks efficiently is a decisive advantage in an increasingly competitive market. Special attention must be given to issues relating to the complex security of bank information systems.

Solutions for banks and financial organizations:

• Financial analytical systems based on data banks;• Integration of business applications;• General administrative expense accounting systems;• Human resource management systems;• Customer relationship management systems;• Electronic document management systems;• Information system security;• Development and upgrading of the computer infra-

structure;• Network infrastructure deployment;• Development of building service systems.

“Technoserv specialists are always ready to render prompt assistance to bank administrators or even pro-vide management in critical situations. This is one of the main reasons why our bank sought cooperation with the integrator. In our view, the relationship is extremely valuable: an experienced integrator deals with all technological issues, and the bank can focus on its core activity”. Mikhail Kasradze Director, Information Technology Infrastructure Department, Credit Europe Bank

TECHNOSERV

MAnUFACTURInG

“In 2008, Technoserv and D.A.K.S. implemented a project to develop a data processing center. The applied process solu tions meet modern requi rements concerning data processing center infrastructure. All ope ra tions within the project were completed by Tech-noserv at an appropriate quality level”. S.V. Belomestnov Director, D.A.K.S.

Lending support to innovative processes by introdu-cing solutions based on best international practices is Technoserv’s basic approach in working with Russia’s largest manufacturing companies and associations.

Technoserv’s solutions for industrial facilities cover the entire production cycle and provide efficient asset management. The introduction of solutions simplifies and reduces the cost of development and manufac-turing high technology products that comply with inter national quality standards.

In order to ensure reliable operation at all links in the production chain, Technoserv installs modern buil ding service systems that minimize industrial risks and en-sure the continuity of the manufacturing process.

While creating a reliable IT basis for production, Technoserv’s solutions provide complete, integrated automation of all production and business processes and allow companies to focus on the improvement of production efficiency and financial returns.

Solutions for industrial companies:• Fail-safe high-capacity computer infrastructure;• Network infrastructure;• ERP systems;• Electronic document management systems;• Computer-aided-design systems;• Integration of the inherited applications into a unified

information environment;• Digital television;• Product life cycle control;• Transport control systems;• Building service system infrastructure.

Technoserv was one of the first companies in Russia to offer full-scale solutions to the Russian industrial sector to enable the transition of companies to the use of advanced data processing technologies.

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HEADQUARTERS• 13А Yunosti St., Moscow, 111395, Russia

Т.: +7 (495) 648-08-08 F.: +7 (495) 648-08-07 www.technoserv.ru

BRANCHES IN THE RUSSIAN FEDERATION• 63 Rosy Luxemburg St., Yekaterinburg, Russia

Т.: +7 (343) 229-51-80, 251-97-65 F.: +7 (343) 229-51-80

• Office 801, 179/1 Rashpilevskaya St., Krasnodar, 350020, Russia Т.: +7 (861) 279-61-19 F.: +7 (861) 279-61-19

• Office 610, 23 Rodionova St., Nizhny Novgorod, 603093, Russia Т.: +7 (831) 467-82-05 F.: +7 (831) 461-91-76

• Office 1, 1 Kommunisticheskaya St., Novosibirsk, 630007, Russia Т.: +7 (383) 202-01-97 F.: +7 (383) 202-01-98

• 37 Mokhovaya St., liter “V”, Saint Petersburg, 191028, Russia Т.: +7 (812) 458-80-28, 458-80-29 F.: +7 (812) 458-80-27

REPRESENTATIVE OFFICES IN CIS • Azerbaijan

33/34 Faig Nemanzade, Baku, 1023, Т.: +7 (495) 648-08-08 F.: +7 (495) 648-08-07

• Armenia Number 23, 9/5 Arshakunyaz Avenue, Yerevan, Kentron Community, 0023 Т.: +374 (10) 548-723 F.: +374 (10) 548-723

• Byelorussia Office 5, 27 Karastoyanovoy St., Minsk, 220068 Т.: +375 (17) 334-54-43 F.: +375 (17) 334-78-18

• Kazakhstan Office 307, 17 Jana Jol St., Almaatinsky district, Astana, 010000

• UzbekistanRoom 404, 28/14 Afrosiab St., Tashkent, 100027 Т.: +998 (71) 150-13-85, 150-13-87 F.: +998 (71) 150-13-86

• Ukraine 32V Esplanadnaya St., Kiev, 01001 T.: +38 (044) 502-80-75, 289-12-13 F.: +38 (044) 502-80-75 www.technoserv.com.ua

RePReSenTATIVe OFFICeS In RUSSIA AnD CIS

Clients in the CIS: Azerbaijan• International Insurance Company • Baku Grid Armenia• VivaCell-MTS (OAO MTS) Byelorussia• national State Television and Radio Company of the Republic of Belarus Turkmenistan• Ministry of Communications• BCTI (OAO MTS) Uzbekistan• GAZhK Railway Company “Uzbekiston Temir Yullary” • IP “Uzdunrobita” (OAO MTS) Ukraine• Golden Telecom Ukraine (OAO VympelCom) • UMC (OAO MTS)• Poltavaoblenergo

Russia

Tashkent

Yerevan

Minsk

Baku

AstanaKiev

Moscow

Nizhniy Novgorod

Yekaterinburg

Novosibirsk

Krasnodar

St. Petersburg

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TECHNOSERV

Regional industry leaders choose Technoserv.

ClIenTS

TELECOMMUNICATIONS • VympelCom• Delta Telecom • Euroset• TTK • Comstar — OTS• MGTS• MegaFon• MMT• Mobile TeleSystems • MTT• Rostelecom• RTCOMM• RTRS• Svyazinvest• SYNTERRA • Sky Link• SMARTS• MOTIV cellular communication• SPb MMT• Khrunichev Telecom• Central Telegraph• TELE2

OIL AND GAS • Gazprom• Gazpromneft• LUKOIL• NOVA TEK• Rosneft• RussNeft• SIBUR• Tatneft• TNK-BP• Transneft

TRANSPORT • Vnukovo Airlines • Moscow Metro • Russian Railways• Federal Agency for Maritime and River

Transport

FINANCIAL SERVICES AND INSURANCE

• Alfa-Bank • Bank Industrial Credit• Bank “Petrokommerts”• Bank “Stroycredit”• BTA Bank• Vnesheconombank• VTB• Gazprombank• EurasBank• Eurasian Development Bank • Conversbank• Credit Europe Bank • International Investment Bank • International Industrial Bank• Moscow Reconstruction and Develop-

ment Bank • Moscow credit Bank• National Development Bank• National Reserve Bank • Orgresbank• Promsvyazbank• Raiffeisenbank• RosEuroBank• Rus-Bank• Sberbank of Russia

• SK “Ingosstrakh”• SK “Oranta”• Surgutneftegazbank• Uralsib• Central Bank of Russia

PUBLIC SECTOR• State Customs Committee of the Rus-

sian Federation• Road Police Department,

Russian Ministry of Internal Affairs• Russian Ministry of Defense • Russian Ministry of Economic Develop-

ment • Russian Pension Fund• Russian Federal State Statistic Service• Russian Federal Migration Service• Russian Federal Tax Service

MANUFACTURING • AvtoVAZ• AK S.V.Ilyushina• AKB A.S. Yakovleva• GAZ• GKNPTs Khrunicheva• Corporation “Irkut” • NAK “AZOT” • Nizhnekamskneftekhim• Nortgaz• OKB Sukhogo• OMZ Golitsinsky• PO “Apatit”• TransInvestStroy

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PARTneRS

Networks and telecommunications Acme Packet Business PartnerAdva Gold Business PartnerAlcatel-Lucent Business PartnerADC Krone Authorized Distributor Allied Telesyn Super VARANIXTER Authorized Systimax System IntegratorAnyData DealerAudioCodes Authorized Channel PartnerAVAYA Silver Business PartnerCiena Business PartnerCisco Systems Gold PartnerD-Link Project PartnerECI Telecom Authorized PartnerHarris-Stratex Authorized DistributorHuawei Business PartnerIp.access DistributorJuniper Elite PartnerNetworksNokia Siemens Value Added ResellerNetworksNortel Networks Sales PartnerOptimi Business PartnerPersoneta Inc System IntegratorProxim Wireless ResellerRadio Frequency Strategic Partner SystemsSAF Tehnika General DistributorTekelec Business PartnerTelcordia VARTeligent System IntegratorTTI Telecom Official Partner Ubiquam Dealer (CDMA)Zyxel Gold System Integrator

Data archiving, storage and security Brocade Alliance PartnerDell Authorized Distributor EMC Velocity Signature Partner with spe- Corporation ci alization Consolidate, EMC Docu- mentum-Service Enabled ResellerFujitsu Select PartnerHitachi TrueNorth Gold Solutions PartnerData SystemsNetwork Platinum Partner,Appliance Registered Service Partner

Server-based solutions Dell Authorized DistributorETegro Platinum Business PartnerTechnologies Fujitsu Select PartnerHewlett-Packard Gold Preferred Partner 2009, HP Software Business Partner SilverIBM System Integrator, Premier Business PartnerLenovo Gold Corporate PartnerSun Executive PartnerMicrosystems

Database management systems, means of development and applications Adastra Unauthorized DealerCitrix Silver Solution AdvisorComptel Business PartnerCorporationComputer Premier Enterprise Solution Provider AssociatesIBM System Integrator, Premier Business Partner

TECHNOSERV

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IFS Business PartnerMicrosoft Certified PartnerNavita Business PartnerNI2 Business PartnerOracle Certified PartnerRed Hat Ready PartnerSAP Associate Partner, Service PartnerScorto Official Partner VmWare Enterprise PartnerIntersoft Lab Business Partner

Information securityAladdin Platinum Business PartnerArbor Networks Silver Partner In regard to product line PeakFlow SP ArcSight Preferred Partner for Russian FederationBarracuda Certified Partner NetworksBSI Certified PartnerNetwork Platinum Partner and Appliance Registered Service PartnerQualys Exclusive Reseller PartnerS-Terra Business PartnerSecPoint Authorized SecPoint Platinum PartnerStoneSoft Channel PartnerSymantec Platinum Partner, Technical Support PartnerVmWare Enterprise Partner

Printer systems Bowe Systec AG Business PartnerStralfors Direct Business Partner

Structured cabling systemsITT NS&S System PartnerMolex Premise Certified InstallerNetworksRIT Technologies RIT Installer, RIT Preferred Level, PatchView partner, Standart System partner

Electric power supplyAPC by Certified Silver Reliability PartnerSchneider ElectricCoslight DistributorNewgenDelta Energy Business PartnerSystemsF.G. Wilson Authorised DistributorRittal Official Partner

Air conditioning and ventilation Airedale Official DistributorInternationalTrane Company Direct Bussiness Partner

Computer equipmentAquarius Golden PartnerKraftway General Partner

Technoserv’s partners are leaders in the international information technology market.

CORPORATe PROFIle

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PARTneR OPInIOnS

SUN MICROSYSTEMS“When Sun Microsystems makes a decision whether to give a system integrator a right for Sun Micro-systems’ product supplies and whether to allow it to provide technical support, the corporation first of all must be confident that the partner will offer the client a complete range of services associated with imple-mentation of the solutions based on Sun Microsys-tems’ technologies. Technoserv continuously imple-ments new projects, and the company’s employees improve their qualifications each year. This enables us to consider Technoserv one of Sun Microsystems’ major partners in the Russian market of information technologies. We are sure that in the future the com-pany will achieve even greater success in the area of development and installation of the solutions based on Sun Microsystems’ products and technologies”.

Christopher Morris Chief Executive Officer, ZAO Sun Microsystems

IBM“Technoserv is one of the most reliable and efficient of IBM’s partners in the Russian market. Technoserv’s ap-proach to cooperation demonstrates its serious attitude to the quality of partnership. It is also very important how the company cooperates with clients — it achieves the required results in the most complex situations. Highly evaluating the operations of our partner, IBM awarded Technoserv the status of “IBM System Integrator”. We are confident of more success in further cooperation in the Russian information technology market”.

Kirill Kornilyev Chief Executive Officer, IBM East Europe/Asia

HEWLETT-PACKARD“Hewlett-Packard sincerely thanks Technoserv for many years of partnership and highly assesses its in-depth expertise across the entire range of the newest technologies and products as well as the absolute pro-fessionalism of its specialists”.

Owen Kemp Vice-President, Hewlett-Packard, Chief Executive Officer, Hewlett-Packard Russia

TECHNOSERV

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AWARDS

2008• IBM — “IBM’s Golden Business Partner for Systems

integration in Russia in 2008”• EMC — “Golden Partner in category “The Greatest

Business Volume in 2008” “2008 EMC’s Partner in Operations with Fuel and Energy Complex Companies”

• APC — “Successful Implementation of Projects Using APC Schneider Electric’s Equipment in the Government Sector in 2008”

• SAP — “Best Partner in the Financial Sector Automation Market in 2008”

2007• EMC — “Greatest Business Volume in 2007”

“Partner in Operations with telecommunication Com-panies”

• IBM — “Best IBM solution supplier in Russia in 2007”• CA — “Achieving Technical Excellence in Deployment

of CA Infrastructure Management Solutions to the Rus-sia Telecommunications and Enterprise Markets”

• Hitachi — “Input in Promotion of HDS High-End Solu-tions in 2007” “The largest SUN Network Installation Project Based on HDS storage network in Russia in 2007”

• Citrix — “Product Partner of the Year”

2006• EMC — “Most Complete Consolidation Solution —

EMC Partner Award 2006”• IBM — “Best Solution Supplier” Partner World Top

100 Business Partners 2006”• Sun Microsystems — “FY06 Storage Champion Award

Winner”

2005• IBM — “Best IBM’s System Integrator in 2005”• EMC — “Most Complete Compliance and Archiving

Solution for complex project implementation” • Sun Microsystems — “The Fastest Growing Partner

2005 FY”

2004• EMC — “EMC’s Product and Technology Sale Leader

in EEMESA Region” “Best Premier Velocity Partner” “Best EMC’s Service Partner”

• IBM — “Successful Implementation of the Largest Project for Installation of SAP R/3 Based on IBM Technology” “Best IBM’s System Integrator” ”Best Project based on IBM Technology in Travel & Transport Sector in Russia” “Input in IBM @server zSeries Business Development”

• SAP — “Outstanding Achievements in the Area of Implementation of Large-Scale ERP Projects” “Great achievements in the Area of Implementation of ERP Technologies”

2003• Cisco Systems — “Best Silver Partner 2003”• IBM — “Best IBM’s System Integrator in 2003 in Russia”• SAP — “Outstanding Achievements in the Area of

Implementation of the Largest SAP R/3 Installation Project in Russia, CIS and Baltic States”

• ЕМС — ЕМС First DMX 1000P Award

Technoserv13/2 Yunosti st.Moscow, 111395, RussiaT.: +7 (495) 648-08-08F.: +7 (495) 648-08-07tsas@technoserv.ruwww.technoserv.ru