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Corporate profile
3B&S - Corporate prof i le
International food and duty-free serviceWhen we started to write this brochure, we thought we
were telling the company’s story. We envisaged that, like all
good stories, ours would start at the beginning, describing
how we’ve successfully served our customers since 1872,
helping them serve their customers by acting as a distributor
that places trust, integrity, transparency and stability above
all else.
But, we realized that this is not the complete story. While
we’re still everything we thought we were, we’re also much,
much more. We’ve progressed. The world’s progressed.
And we’ve altered our world. This brochure is the reflection
of that progress.
Through constant growth, innovation and adaptation,
we’ve evolved from being a distributor to being an integral
part of the food chain. Our focus on responding to clients’
requests with solutions – locally, nationally and international-
ly – strengthens us internally, and enables us to forge strong
bonds externally.
Two groups lie at the heart of this evolving story: the
people who serve our clients, and the clients we serve. This
brochure is a snapshot of both. It highlights the power, the
flexibility and the spirit we are proud to say that our people
display at all times, irrespective of the challenges they face.
Even more importantly, it reflects the trust our clients place in
us, the trust that is the bedrock of our business.
We hope that you are inspired by what you read.
Bert Meulman,
CEO
B&S
Experts in niche markets B&S offers the advantage of
diversification: through markets,
products and geographical
spreads. We are proud to house
several experts in a variety of
niche markets, these are:
• B&S Bosman Global
• B&S Köpcke Global
• B&S Paul Global
• B&S Global Cruise Supply
54 B&S - Corporate prof i le
Single source supplyChoice. Flexibility. Service. Three words that sum up our
supply philosophy clearly and simply. We don’t offer our
clients standard or off-the-shelf solutions, because we don’t
have standard or off-the-shelf clients. They’re unique, just
like their requests. When clients choose from our range of
more than 40,000 goods and items, they know they can
choose from one item all the way through to 40,000. And
have them shipped from A to B. Or A to Z. Customs cleared,
certificates in hand. We call it single source supply.
Purchasing and sourcingTo provide our clients with the best service, quality, price and
range, we source globally and combine all purchases from a
range of different markets, ensuring the best possible deal.
Clients benefit from the economies of scale that come from
bulk buying, while our specialist global sourcing team know
where to look for hard-to-find requests.
Our cl ients decideOur clients select the brand, we supply the goods. By
offering a broad variety of products, from A-brands through
to our own value brand GoodBurry, and from catering sizes
through to ready-to-eat meals, we give clients the option to
choose the products that best fit their needs.
Ship suppliersThe Port of Rotterdam is the largest in Europe. It’s a busy place,
where we bring goods on daily basis. When ships berth, unloading,
re-stocking and departure often takes place within hours. When
ship suppliers place an order with B&S Bosman Global before
midday, we guarantee same-day supply. Frozen, chilled and
dry goods. Single items, or hundreds. Paperwork cleared.
76 B&S - Corporate prof i le
Tailor made solutionsThink global, act local. For some, this is an ambition. For
us, it’s a daily reality. And because we’re active in over 100
countries, were as used to discussing international supply
chain logistics as we are customs regulations. Whether it’s
providing food or bonded items, or establishing a new logis-
tics route, we take care of our clients’ requests. And with no
two client requirements the same, every solution we provide
is tailor made.
Challenging supply chainWe operate in some of the world’s most challenging
locations. We provide military and peacekeeping logistical
services for forces in Afghanistan, Iraq, Somalia, Sudan,
Chad and a range of other critical zones worldwide. We
also use our supply chain expertise to stock clients’ oil, gas
and mining operations in Algeria, Angola, Kazakhstan and
Madagascar, among other locations.
Shop, sai l and f lyWhether our clients’ customers are cruising the oceans,
shopping at the airport or about to board an international
flight, they need to feel comfortable and relaxed.
We have long-term business relationships with some of the
world’s largest cruise operators, providing tailor-made retail
solutions that ensure their passengers’ specific require-
ments are always met. For duty-free and travel retail clients,
we supply a wide-range of products, including drinks, food,
perfumes, electronics and tobacco. And for airlines we can
tailor-make their retail assortment, providing help and advice
on how to set up an entire in-flight sales program.
Who we serve• Ship supply
• Cruise lines
• Military, peacekeeping and humanitarian aid
• Oil, gas and mining
• Airline catering
• Duty-free and travel retail:
• Airport shops
• Cruise and ferry shops
• Border shops
• In-flight sales
• Military duty-free shops
• Diplomatic sales
9B&S - Corporate prof i le
Solid partnerships
Partnerships built on trustSolid partnerships are built on
trust and reliability. And when you
have 6,000 people working on a
remote mining site in Mauritania
who need three square meals
each day, that’s when trust and
reliability really count. B&S Köpcke
Global develops strong, long-
term partnerships with its clients,
guaranteeing to provide what they
need, when and where they need it.
Partnerships are rewarding relationships. They require trust,
transparency and understanding to work. We build success-
ful long-term partnerships with clients and suppliers based
on these values, with two clear goals in mind: to contribute
to the growth of their business, and to take over those tasks
that are not part of their core operations.
Fulf i l l ing relationshipsClients work with us for many reasons. The most important
of which is that we’re much more than just a distributor:
we’re a contract partner. We use our knowledge and expe-
rience to develop practical solutions to clients’ day-to-day
challenges, while developing the strategic value we can offer
their business in the future. This long-term focus benefits our
clients’ business, our suppliers’ business and our business,
and gives us greater insights into the issues that are shaping
the market.
Partners with the leading brandsWe maintain partnerships and close relationships with many
of the world’s leading brand names. For many of them, we
are their principal partner in our industry, providing them with
straightforward, direct access to niche retail markets in more
than 100 countries. Military catering, cruise line, duty-free
and a range of other outlets are instantly accessible to our
supply partners.
11B&S - Corporate prof i le
Accuracy countsEffective supply chain management
is an art. It’s not just about the
quantity of goods processed, it’s
also about the ability to consolidate
orders. Each day our logistics
center consolidates a huge array of
clients’ goods, dispatching multiple
truckloads that could contain a vast
combination of different goods, with
individual items, boxes or trays of
goods all shipping in one load. All of
which adds up to over 100 million
kilos of goods dispatched each year.
Supply chain managementEffective supply chain management takes more than just
being able to manage and coordinate the distribution of
goods from point A to point B. It requires an intimate un-
derstanding of your clients’ needs. And that takes time and
experience. In our case, over 140 years of experience. With
a head office and state-of-the-art logistics center located
next to the Port of Rotterdam, Europe’s largest, our exper-
tise is complemented by direct access to one of the world’s
great distribution centers.
The power of innovationToday, our transit center utilizes some of the most sophis-
ticated warehousing equipment to optimize accuracy and
efficiency. Voice-directed warehousing cuts order-pick-
ing times, while our compact warehousing system has
increased storage capacity by 33%. We provide fully bond-
ed warehousing, as well as multi-temperature storage and
onward transportation. B&S Global Transit Center has the
most extensive customs and veterinary warehousing licens-
es in the European Union, with full-time customs officials
and veterinarians working on site. All this adds up to stor-
ing, moving and handling over 100 million kilos of goods
per year.
Wherever you need itOnce a client order has been placed, we use a fixed network
of transport partners to expedite delivery. We use bulk and
combined load facilities for sea, land and airfreight, while se-
cured door-to-door supply chain solutions ensure deliveries
are safeguarded at all stages of the journey.
Our logistics capacity in figures:
• 40,000 m2 of logistics facilities
• 200 truckloads dispatched per day
• 16,000 outbound transports a year
• 800,000 picking lines a year
• Warehouse capacity of 29,000 pallets for dry goods
• Warehouse capacity of 16,500 pallets for chilled and
frozen goods
13B&S - Corporate prof i le
Ensuring full compliance, at all stages of the business
process, is standard procedure at B&S. Our clients and our
clients’ customers expect and demand the toughest criteria
to be applied across all compliance issues, from food safe-
ty through to customs clearance. And we follow the same
rigorous principles.
Toughest standardsFood safety and transparency are company priorities. All
food products that enter our logistics center are subject to
comprehensive quality controls, are handled with the utmost
care, and are stored in temperature-controlled environ-
ments. And with clients and the food industry increasingly
focused on the provenance of food, we ensure that there is
a clear paper trail from the moment products enter our sup-
ply chain, right through until the moment they are delivered
to our clients.
Framing the cert i f icatesWe are ISO22000 certified, a risk management sys-
tem for food processing set at the highest level, which
includes working according to the HACCP (Hazard Analysis
and Critical Control Points) principles. We are also AEO
(Authorized Economic Operator) certified, which, as a
trusted party, enables our goods to clear customs in an
expedited manner, reaching our clients that little bit faster.
And as an organization that issues one of the highest num-
bers of customs documents in the Netherlands, our under-
standing of compliance regulations is second to none. We
take pride in the fact that we operate the European Union’s
most extensively licensed bonded warehouse, and follow
compliance processes and procedures that are certified to
the most stringent standards.
Mitigating risk Full compliance for all goods in the
supply chain is a pre-requisite at
B&S. But for higher-risk products,
such as meat and poultry, we
ensure that all compliance and
safety procedures are rigorously
checked. At our logistics center,
the European Food Safety
Authority checks to ensure that all
documents conform to the correct
standards, and they take random
samples for laboratory analysis.
Special requests – such as Halal
products – are handled with the
utmost care, and our entire chain
conforms to ISO22000 food quality
processes and procedures.
Full compliance
15B&S - Corporate prof i le
Excellent serviceWe’re in business to serve our clients. We achieve this by
providing best-in-class-service at all levels of the compa-
ny, but to make it work, you need the right mentality. From
the boardroom to the warehouse, every employee works to
deliver on our promise to clients: excellent service, always.
Fully customized serviceOur clients operate in a range of locations. Some more
challenging than others. As a vital link in the supply chain,
it’s our responsibility to understand their business from the
inside out. As specialists in a range of supply operations,
from ship chandlers to on-site logistics, we customize
our service to fit each client’s needs, ensuring that each
client’s goods are delivered when and where they need
them. Mixed loads, full loads, by ship, truck, train or plane.
Our one-source-supply concept, combined with secured
door-to-door delivery, guarantees that time-critical deliveries
always make it on time.
Service without compromiseAs a supplier to all the leading
American and European cruise
lines, B&S Global Cruise Supply’s
seamless operation stocks clients’
ships with a huge array of goods.
Each season we deliver more than
2,000 truckloads of products and
provisions to clients, containing
more than 800,000 liters of ice
cream, two million eggs, and
650,000 individual packages of
breakfast cereal. And our team
of dedicated contract managers
ensure that these global operations
retain the personalized, local touch.
17B&S - Corporate prof i le
Where others don’t goOperating complex logistical services around the world
takes expertise, dedication, experience, and risk awareness.
We use all four to ensure that the military and peacekeep-
ing forces in Afghanistan, Iraq, Somalia, and Sudan receive
supplies on time. We carefully analyze each project to un-
derstand and mitigate potential risk. This enables us to fulfill
our clients’ demands of delivering anywhere, anytime, which
often means working in areas that are remote, inhospitable
or embroiled in conflict.
No location too remoteWith more than 140 years of experience, we have developed
a comprehensive worldwide logistics network, and built up a
deep understanding of how to make successful global deliv-
eries of food, goods and beverages. An unrelenting focus on
safety and security, combined with zero tolerance for error,
ensures that our logistical operations make our clients’ lives
that little bit more comfortable.
Organizing logistics, so you don’t have toWe work fast and adapt to local conditions, creating dynam-
ic regional supply structures that are reliable and effective.
By providing tailor-made solutions designed to fit each cli-
ent’s individual specifications and location, even those in re-
mote and challenging areas, we free up clients so that they
concentrate on the critical tasks they are there to perform.
B&S is US Army Public Health Command approved (previ-
ously VETCOM). We are also an officially registered supplier
to the UNGM, FAO, ITC, UNOPS, UNOV, UNAMID, UNECA,
UNIFIL, UNMIT, UNPD, WFP, WIPO and UNAMI.
A piece of home wherever you areSoldiers and peacekeepers on
UN missions, NATO missions
and Emergency Relief projects
regularly find themselves in remote
locations working under extreme
conditions. As a specialist business
unit that excels in military catering
and remote delivery, B&S Köpcke
Global ensures that those men
and women are supplied with food
that fits their national or cultural
tastes, no matter where they
are. And by supplying goods for
duty-free military and diplomatic
retail outlets, we help add to
their free time by enabling them
to enjoy items from home.
19B&S - Corporate prof i le
Marketing supportWe support clients in unique locations. We also support
clients with unique brands. We regularly bring the two
together, providing big brand names with access to niche
retail markets that are not always readily accessible,
ensuring all compliance issues are taken care of, and there
is full transparency. By tapping into our extensive network
of suppliers, while utilizing our experience of running airport
and military duty-free retail outlets, we provide advice and
marketing support to a range of clients, helping them grow
their business.
Empowering your businessAs a logistical contract partner, as well as the operator of
successful retail outlets, we have an extraordinary under-
standing of what customers want. And how to provide it.
As well as delivering leading brands to clients’ shops, we
also help them with a broad range of marketing support.
We share our retail experience with clients, helping them de-
velop and grow their business, in a variety of ways, including:
• Concept positioning and customer profiling
• Space concept and design
• Research and selection portfolio according to target group
• Project operation and team management
• Sales optimization
• In-store communication, advertising and promotions
Solutions for airport shopsWith our retail experience,
B&S Paul Global is perfectly
positioned to provide clients
who operate airport shops with
advice and access to leading
brands’ promotional activities.
In addition to consulting on how
to develop a new retail concept,
or refresh an existing one, we
provide point-of-sale marketing
advice, and also ensure brand
presence at the shop, from light
boxes to attractive events space.
Other support pillars include staff
training and even shelf planning.
2120 B&S - Corporate prof i le
Dedicated expertsOur clients are served by our people. Without our peo-
ple’s passion, dedication and ingenuity, we wouldn’t have
a business. As dedicated professionals, our people work
in harmony to ensure strict deadlines are met, and clients
are satisfied, day in and day out. From executing orders,
to sourcing goods, fulfilling compliance issues, or checking
quality standards, our people are specialists in their field. At
B&S, we celebrate teamwork, and nurture individual talent.
We deliver solutions When clients present us with challenges, we deliver
solutions. This isn’t just because of the problem-solving men-
tality of our people. It’s also because of the depth of knowl-
edge within the company, and the team-driven model we op-
erate. We offer the most effective solutions by creating teams
of experts that work together to develop tailor-made answers.
We blend our global and local knowledge to ensure that
any relevant cultural, legal or social topics are addressed
from the outset. When we establish a new project inter-
nationally, we blend our team with local people, training
them to our standards, while learning from their unique
insights into the country’s local culture and customs. No
matter where they are, our people make the difference.
Always developingOur employees’ careers are our future, which is why we take
career development so seriously. We invest in their devel-
opment from the beginning, with new recruits following an
intensive training program. Once established, employees
can follow a range of other education courses, including
language coaching, logistics training and management stud-
ies programs.
Disclaimer
Texts and illustrations of this brochure and all its individual items are subject to copyright
of its respective owners. All information and data are provided for informational purposes
only. B&S has strived to provide information in this brochure that is fully accurate and up-
to-date. However, no legal rights can be derived from its content. Neither B&S nor any of
the content providers of this brochure shall be liable for any errors in the content - including
typographical errors - nor for any actions taken in reliance thereon.
To all agreements whereby we act as seller our general terms and conditions of sale,
delivery and payment apply, and to all agreements whereby we act as buyer our general
terms and conditions of purchase apply, which you have received from us, and which are
also deposited at the commercial register and published at www.bs-gg.com. We expressly
reject the applicability of your terms and conditions.
B&S B.V.
Office Warehouse
Rijksstraatweg 7 Snelliusstraat 12
3316 EE Dordrecht 3316 GV Dordrecht
Mail address Phone : +31 (0)78 653 4400
P.O. Box 3119 Fax : +31 (0)78 653 4401
3301 DC Dordrecht Website : www.bs-gg.com
The Netherlands Email : [email protected]
22 B&S - Corporate prof i le
Since 1872We’ve been in business since 1872. We know where we’ve
come from, and we’re proud of it. But as a company we’ve
always focused on the future, and we still are. Our goal re-
mains the same as it’s always been: to provide our clients
with reliable, long-term solutions, complementing each oth-
er’s strengths and developing sustainable, solid growth.
Always looking forwardWe’re a company of optimists. We believe that if you’re tal-
ented and work hard, you will be recognized. Over the last
few years, for example, we’ve been awarded with a pres-
tigious Gazelle Award four times by the Netherlands’ daily
financial newspaper Het Financiele Dagblad. The awards are
given to the fastest growing companies in the Netherlands,
and they are testament to the spirit and dedication of our
people. At the same time, our financial stability has been
confirmed by ratings agency Dun & Bradstreet, who gave
us the highest rating available (D&B Rating 1), indicating the
lowest risk profile.
Strong valuesOf course, behind every award and sound financial rating
lies a great deal of hard work and dedication. Our compa-
ny is underpinned by a set of values that embody respon-
sibility, trustworthiness, and transparency. We support the
UN Global Compact, which is a strategic policy initiative for
businesses that are committed to aligning their operations
and strategies with ten universally accepted principles in
the areas of human rights, labour, the environment and an-
ti-corruption. As we move into the future, we will continue
to work according to the same strong principles and values
that have served us so well until now.
B&S - Corporate profile