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A housing business with a social purpose
CORPORATE PLAN 2012-15
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IntroductionThames Valley Housing is a housing business with a
social purpose.
We adopt a commercial approach to driving an efficient housing
business based on an ethical relationship with our customers, staff
and the environment.
Our social purpose is to provide housing for those unable to
access the private housing markets in our local areas and to
support our residents and communities.
We do this through being an efficient housing organisation,
maximising resources and investing in commercial ventures to
provide surpluses to invest back into our affordable housing.
Oxfordshire home owners outside their first home
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Our mission and visionOur mission is to improve the
opportunities people have in life through providing good quality,
affordable homes and services.
Our vision is to be a leading provider of homes, creating
communities where people are proud to live. We provide modern
services and housing products that our customers value. We
collaborate openly with partners to deliver growth and impact.
Whitmore Way, Horley: 18 homes for affordable rent and 18 homes
for shared ownership
Our valuesOur core values are embedded in everything we do. They
are - REACH for excellence.
Respect - Value and respect others’ individuality and
culture
Enabling Change - Inspire people to make things better
Accountability - Be open and take responsibility in what we
do
Customer Focused - Understanding the aspirations of our
customers
Honesty - Flourish in a transparent environment of trust and
integrity
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Strategic objectives 2012- 15
Quality services
Our 3-year corporate plan objectives are based on 5 key
priorities:
1. Quality services2. Resident support3. Growth4. Innovation5.
Organisational capability
Resident Involvement staff work with residents to clean up their
estate at a ‘Good Rubbish’ day in Ash
Deliver high quality and efficient customer services
Our current levels of customer satisfaction are benchmarked high
for tenants. We aim to maintain these satisfaction levels while
tailoring our services to reflect the needs of different
customers.
Leaseholder satisfaction is an area we aim to improve. We will
enhance the areas of our service which matter most to
customers.
We will put in place new contracts for responsive repairs,
ensuring a good service at a competitive cost.
We will develop new online customer services.
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Resident supportOffer a range of support services for our
residents
We will deliver a range of financial inclusion initiatives to
help residents to sustain their tenancies.
Our community investment and employment & training
strategies will increase opportunities for our residents.
We will research and develop approaches to best support shared
ownership customers who want to move on.
Residents’ playgroup at Kennet Island, Reading, supported by our
Resident Involvement Team
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Growth
Pine Court, Addlestone: 39 homes for social rent
Grow and diversify the business
We will deliver 801 homes for our TVH consortium including 562
for affordable rent and 239 for affordable home ownership.
Plans will be put in place for a post-affordable housing
programme from March 2015.
We will complete our low cost home ownership sales
programme.
Our private rental business, FIZZY, will deliver a product for
the “rentysomething” generation, who are increasingly unable to buy
and where renting more securely from a good landlord is
important.
Our joint venture initiative with Galliford Try will deliver
schemes for outright sale.
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InnovationBe known as innovators within the housing sector
The use of web and social media to connect with different
customer groups will form a key part of our modernised
communications strategy.
We will promote our achievements, best practice and innovation,
through the media and other channels.
We will maintain strong relationships with our partners and
broaden our networks, to enable maximisation of business
opportunities.
We will revise and modernise our brand, building on our new
social communications strategy.
Aik Saath, Community Cohesion Project in Slough, funded by TVH’s
Community Chest
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Organisational capabilityMaintain organisational capability
The development programme for 2012-15 is fully funded and we
will remain comfortably within loan covenants for gearing and
interest cover.
During the next 3 years funding will be secured for the
post-affordable housing programme from 2015 onwards.
Staff development will include the increased commercial skills
that will be needed.
Our move back to our permanent head office at Premier House in
Twickenham will provide excellent working conditions in
cost-effective premises.
We will update our ICT Strategy to incorporate the recent growth
in web and mobile technologies.
TVH staff member speaking with a resident at a Financial Advice
day
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Premier House,52 London RoadTwickenhamTW1 3RP
Telephone: 020 8607 0607Fax: 020 8607 9923email:
[email protected]@ThamesValleyHAwww.tvha.co.uk
