4321

ENABLE F5

• Open F5 Access and tap “Enable”

5

6• Open the MaaS360

app and click onthe Email icon.

• Enter your LAN IDand passwordwhen prompted.

• Allow up to30 minutes toconfigure Email.

YOU'RE ALL SET UP! And ready to start using myMobility on your corporate iPhone!

Turn over page for additional FAQs and RSA soft token installation information.

OLD CORPORATE DEVICE

MaaS360App Store F5 Access EditorBrowser

APPS THAT WILL BE INSTALLED

LeoPages

Corporate Mobile Program - iPhone Set-Up

1-1.5 hours of set-up time.

Your corporate iPhone phone and a power source.

An LTE or non-RBC Internet connection.

The SIM activation directions that came with the phone.

Your Apple/iTunes ID and password. If you don't have a iTunes account,

visit http://apple.co/2beQLqN to set up an account before proceeding.

Your MaaS360 email titled Device Enrollment Request. Credentials in this email are valid for seven days.

If they have expired visit http://bit.ly/2ftjCZ5 for new credentials.

The LAN ID and password you use to sign into your RBC computer.

SET UP YOUR DEVICE

• Activate your SIM cardby following theinstructions that camewith the phone.

• If you didn’t receiveSIM instructions, visit http://bit.ly/2fYeVL2 before proceeding.

• Turn on the phoneand connect tothe Internet.

• Follow the set-upprompts until you reachthe home screen.

PASSWORD

myMOBILITY

CONFIGURE RBC EMAIL

Enter a six-digit password

Click on Settings

Touch ID and Passcode

YOU WILL NEED

• Open Safari on yourphone screen.

• Refer to your MaaS360 email.Enter the enrollment URLor scan the QR code.

• Follow the prompts to installthe MaaS360 apps.

• Within 30 minutes, six apps(see below) will appear: RBC App Store, MaaS360, Browser, Editor, F5 Edge Client, LeoPages.

• Once installed, open the MaaS360 app. When prompted, create and confirm a 8-character alphanumeric PIN.

myMobility

In accordance with RBC’s Code of Conduct, you are responsible for deleting all information from your old device and returning it to the vendor. Visit http://bit.ly/2kRRcf1 for instructions.

ACCESS

CONFIGURE SEP MOBILE

•

When asked if SEP Mobile can access your location even when you are not using the app, tap allow. (Location services are only “on” to allow SEP Mobile to run in the background.)

•

When you see the following prompt, “SEP Mobile would like to send you notifica-tions”, tap OK.

SEP Mobile

FREQUENTLY ASKED QUESTIONS

NEED MORE HELP?

For additional enrollment instructions, please visit http://bit.ly/2fmpNy6

for How-To Guides.

To contact the Global Technology Service Desk, visit http://bit.ly/2gyC7QU

or call 1-866-531-5656.

They can assist with technical issues, related to:

• tnemllornE • Apple/Google ID set-up• Email syncing• SIM card• Lost/stolen devices• MaaS360/other RBC applications• Soft Token VPN set-up

Please keep in mind that they will not be able to help with any phone-related

questions that are outside of work purposes.

If you have any questions or feedback about the Corporate Mobile Program,

email us at mymobility@rbc.com.

MaaS360 Secure EditorEdit, view and annotate documents on the go.

FEATURED APPS

Download the following apps from the RBC App Store.

LeoPagesAccess your colleagues' contact information and organization charts on the go.

SkypeConnect with colleagues on your mobile device

through Skype for Business.

For a full list of available apps visit http://bit.ly/2fvzuxv.

FREQUENTLY ASKED QUESTIONS

Q: THE MAAS360 APPLICATIONS DIDN'T DOWNLOAD. WHAT DO I DO?

A: If you are missing any of the MaaS360 apps that are mentioned in Step 4, please go to the

RBC App Store and download the apps. You will find them in the Most Downloaded section.

Q: WHAT IS A SOFT VPN TOKEN? HOW DO I GET IT ON MY NEW CORPORATE PHONE?

A: Soft Tokens replace your physical VPN token with a smartphone app that is synchronized

with our security infrastructure, in lieu of entering your PIN and token into the Citrix web

form or VPN client. You will need to download the RSA SecurID application. Please see the

Soft Token VPN Installation Instructions section.

Q: HOW DO I TRANSFER CONTACTS AND PHOTOS FROM MY BLACKBERRY TO MY NEW CORPORATE PHONE?

A: Outlook contacts will automatically be transferred to your new device as part of the set-up

process (through the MaaS360 app). The transfer of information other than Outlook contacts

from your BlackBerry to your new device is not supported by RBC.

Q: SHOULD I USE MY RBC EMAIL ACCOUNT TO SET UP AN APPLE ID OR GOOGLE ID?

A: Yes. This will enable the support team to provide greater assistance if there are any issues.

Q: WILL I HAVE ACCESS TO PUBLIC APPS, OR JUST THE APPS IN THE RBC CONTAINER?

A: Most users can access all public apps through the Apple App Store and Google Play Store. Keep

in mind that RBC actively monitors all its electronic assets for threat attempts and intrusions.

Some applications may be blocked, removed, or quarantined to protect the network.

Q: HOW MUCH PRIVACY AND CONTROL DO I HAVE

A: You can expect the same amount of privacy and control as you have on your

other RBC mobile devices, laptops and desktops. All information on the phone

resides on RBC property and may be accessed for legal and regulatory purposes.

For full terms of use visit http://bit.ly/2fAFSno.

Q: IS THE PHONE COVERED BY A DEVICE PROTECTION PLAN?

A: To find details on whether your device is currently covered under warranty, please visit

http://bit.ly/2g9apa1 for more details. If you still have questions, please contact

at 1- between 8am-5pm E T.

FOR MORE INFORMATION:

Visit http://bit.ly/2fOH0UA for myMobility FAQs.

Visit http://bit.ly/2gdd81f for Corporate Mobile Program FAQs.

SOFT TOKEN VPN INSTALLATION INSTRUCTIONS

• Download the RSA SecurID

app from the RBC App Store.

• On your RBC computer visit

http://bit.ly/2gdEqp6.

• Click on AD Authentication

and enter your LAN ID

username and password.

• On the Home tab,

click Replace Token.

• pu-tes ot stpmorp wolloF

your soft token.

SecurID

For the full set of instructions visit http://bit.ly/2f4UozT.