1/23

IntroductionIntroductionIntroductionIntroduction

E-Billing is an online service which provides, 24 hours a day, seven days a week, convenience

for existing Corona Energy’s customers and agents to: -

� view invoice(s) on screen

� download and save copies of invoice(s) to their local computers

This manual gives a brief overview on the systems features and their usage....

The Corona Energy Ebilling website can be accessed at:

https://ebilling.coronaenergy.co.uk/

2/23

LoginLoginLoginLogin

Login ProcessLogin ProcessLogin ProcessLogin Process

Enter the Login Name and Password and click Login.

3/23

Forgot Login NameForgot Login NameForgot Login NameForgot Login Name

Kindly contact the Customer Service Team on 08442 646464 or send an email to

ebilling@coronaenergy.co.uk, mentioning the trading name and customer reference. The

Customer Service Advisor should be able to get your login name.

Forgot PasswordForgot PasswordForgot PasswordForgot Password

If the user cannot recollect the password, select the ‘Forgotten Password?’’’’ link

4/23

The system will request for the Login Name.

Please nPlease nPlease nPlease noteoteoteote:::: Login Name is different from email id.

Enter the Login Name and click Send Reminder.

An automated email with a temporary system-generated password is sent to the respective

email address that was supplied for the login name.

The user can login to the system with the temporary password supplied by the email and will

be forced to change the password at the first login attempt after password request.

The user can refer to the section titled ‘First time users’First time users’First time users’First time users’ for clarification.

5/23

First time usersFirst time usersFirst time usersFirst time users

PerquisitePerquisitePerquisitePerquisite

A username and password is required to logon to our secured site which hosts the service.

The user needs to contact our Customer Advisory Team on 08442 646464 or email

ebilling@coronaenergy.co.uk and request for eBilling service. On successfully enabling the

service for the user an email is sent with the username and a system generated temporary

password.

Login processLogin processLogin processLogin process

1. Open an internet browser and enter the following address in the address bar: -

https://ebilling.coronaenergy.co.uk/

2. Enter the Login Name and the (temporary) Password as supplied and click Login.

6/23

Please nPlease nPlease nPlease noteoteoteote:::: As a security measure, the password is expected to be:

� different from the Login Name

� be between 8 and 20 characters long

� must contain

- at least one uppercase letter (A to Z)

- at least one lowercase letter (a to z)

- at least a number (0 to 9)

A few sample passwords are: -

• LetMein1234

• C0r0na99

The user is now presented with the Invoice page.

The system will now force the user to enter a new password.

Enter the new password in the Password area.

Re-enter the same password in Confirm area.

Click Change.

7/23

InvoicesInvoicesInvoicesInvoices

Customer Selection (Customer Selection (Customer Selection (Customer Selection (Agent Logins onlyAgent Logins onlyAgent Logins onlyAgent Logins only))))

Users handling multiple customer accounts are called Agent logins.

The system will list all customers attributed to an agent, when the page loads after the agent

has successfully logged into the eBilling system. The (agent) user has to first select the

customer which needs to operate from the list. Choose a customer name and click Select.

This will bring the Invoice page for the selected customer.

8/23

Customer InvoicesCustomer InvoicesCustomer InvoicesCustomer Invoices

The Customer Invoices page is an area to view and / or download invoices pertaining to the

login. It should be noted that all invoices previously viewed or downloaded by the login are

filtered out from the initial listing. The user is expected to remove the appropriate filters to

view invoices previously viewed and / or downloaded.

The invoices page is divided into The invoices page is divided into The invoices page is divided into The invoices page is divided into 4444 sections, namely: sections, namely: sections, namely: sections, namely: ----

1. Quick Find

2. Invoice Filter

3. Invoice Listing

4. Selection Summary

When the user logs in, the system will list all non-printed invoices and / or non-viewed

invoices, for that login.

9/23

1. 1. 1. 1. Quick Find SectionQuick Find SectionQuick Find SectionQuick Find Section

This section will enable the user to list and then view and /or download particular invoices

with the input being: -

� Invoice Number

� Invoice Date

� Account Number (Code) pertaining to the customer specific to the account login

The user can enter one or more conditions as search criteria and the system will fetch results

based on those conditions.

The user on entering the conditions is to hit Find

Invoice Number – is a unique 7 digit number that is prefixed with:-

� ‘V’ for an invoice

� ‘CV’ for a credit invoice

� ‘A’ for AMR invoice

10/23

Invoice Date – is the invoice generation date, which can be found in the invoice

User can enter the invoice date in the field provided in DD/MM/YYYY format, e.g.

04/12/2006. Alternatively, user can enter the date by clicking the date icon and selecting the

date

11/23

Account Number – is a unique reference number which is reference to a customer’s site or

meter point.

The user is presented with a list of all Account Number(s) or Code(s) available to that

customer login per se, from which an account number could be selected.

12/23

2. 2. 2. 2. Invoice FilterInvoice FilterInvoice FilterInvoice Filter SectionSectionSectionSection

This section enables the user to apply one or more criteria either as a range or as a single

value for the relevant invoice data pertaining to the customer to be displayed.

When the system loads initially, the filter section is preset to display all invoices for the

respective login, which have not been viewed / downloaded.

Filter(s) could be applied on the following criteria: -

� Invoice Number range

� Invoice Date range

� Account Number range

� Viewed / Downloaded invoices

Please notePlease notePlease notePlease note:::: Care should be taken to ensure that the following are entered in ascending

order: -

� invoice number range

� date range entered

� account number range

The user can enter the required filter criteria and the click Show.

Invoice Number

It is a unique 7 digit number that is prefixed with:-

� ‘V’ for an invoice

� ‘CV’ for a credit invoice

� ‘A’ for AMR invoice

The user can enter a range of numbers, with or without the prefix character. Care should be

taken to ensure that the invoice range is always in ascending order.

13/23

Invoice Date

This is the invoice generation date, which can be found in the invoice.

The user can enter a start date and an end date to provide a range of invoice dates.

Care should be taken that the range of dates entered should be in ascending order.

Account Number

The user is given an option to select from a range of account number(s) available for the

customer / agent login.

In order for the filter to work as desired, the account number range selected should be in

ascending order

14/23

15/23

3. 3. 3. 3. Invoice LiInvoice LiInvoice LiInvoice Listing Sectionsting Sectionsting Sectionsting Section

This section displays the list of invoices that are available for the login, which are ready to

viewed and/or downloaded.

When the user successfully logs in and enters this page, this section lists all invoices that

have not been viewed / downloaded. Thereafter, this section displays invoices that meet the

filtration criteria entered in the ‘Quick Find’ or ‘Invoice Filter’ sections.

Invoice data presented in this section are: -

� Account Number

� Invoice Number

� (Invoice) Type

� (Invoice) Date

� (Invoice) Amount

16/23

4. Selection Summary Section4. Selection Summary Section4. Selection Summary Section4. Selection Summary Section

This section basically displays the totals of: -

� invoices displayed in the ‘Invoice Listing’ section

� invoices selected

Sum total of

all displayed

invoices

Sum total of

all selected

invoices

Total number

of displayed

invoices

Total number

of selected

invoices

17/23

Viewing/Downloading Invoice Viewing/Downloading Invoice Viewing/Downloading Invoice Viewing/Downloading Invoice(s)(s)(s)(s)

The invoice(s) listed in the ‘Invoice Listing’ section, detailed above can be viewed and/or

download in the following formats: -

� copies of actual invoice PDF (Adobe Portable Document) format

� summary lines in invoices in CSV (Comma Separated Variable) format

The user has the option to view and/or download the following kinds of invoices and credit

notes (invoices), depending on the services provided to the customer: -

� Consumption

� Adjustment

� Automated Meter Reading (AMR)

� Bespoke

ViewingViewingViewingViewing a single invoice copy a single invoice copy a single invoice copy a single invoice copy

The user can view and/or download a PDF copy of an invoice, as explained below.

Click the red icon, under ‘View’ column in the ‘Invoice Listing’ section, in the row of the

invoice required to be viewed / downloaded

18/23

The user is then required to read and accept the ‘Terms and Conditions’, by selecting � and clicking View PDF.

Depending on the browser used, settings and plug-ins installed, the system will either prompt

the user to open the PDF file or save the file to your local computer.

19/23

ViewingViewingViewingViewing multiple invoice copiesmultiple invoice copiesmultiple invoice copiesmultiple invoice copies

To view and/or download multiple invoice copies, the user selects invoices by selecting the

� in the ‘Invoice Listing’ section, under the Select column

The user can select or un-select all invoices displayed in the ‘Invoice Listing’ section by

selecting Toggle All �

20/23

On selecting the required list of invoices to be viewed, the user clicks View PDF button.

The user is then required to read and accept the ‘Terms and Conditions’, by selecting � and clicking View PDF.

21/23

Depending on the browser used, settings and plug-ins installed, the system will either prompt

the user to open the PDF file or save the file to your computer.

ViewingViewingViewingViewing single/multiple invoice summary single/multiple invoice summary single/multiple invoice summary single/multiple invoice summary (Consumption & AMR) (Consumption & AMR) (Consumption & AMR) (Consumption & AMR)

The user has the facility to view and/or download invoice line summaries as CSV files.

The user has to select the list from the ‘Invoice Listing’ section, as explained in ‘‘‘‘viewingviewingviewingviewing

multiple invoice copiesmultiple invoice copiesmultiple invoice copiesmultiple invoice copies’ ’ ’ ’ section and then click the respective button as required, i.e.,

CSV Download for consumption invoice(s) and AMR Download for AMR invoice(s)

22/23

Depending on the browser used, settings and plug-ins installed, the system will either prompt

the user to open the CSV file or save the file to your computer.

Difference between downloaded Difference between downloaded Difference between downloaded Difference between downloaded AgAgAgAgent invoices and ent invoices and ent invoices and ent invoices and Customer invoices Customer invoices Customer invoices Customer invoices

It should be noted that when invoice(s) are downloaded from an Agent login, the file will have

‘COPY’ identifier placed on top

23/23

LogoutLogoutLogoutLogout

Logout ProcessLogout ProcessLogout ProcessLogout Process

To logout of the application the user has to click Logout

This will logout the user of the current session and the application will return to the login

page.

Please Note: You are advised to log off the system once you have finished as the system

automatically logs off the user after an extended “idle” session.