COREY WALLACE3-C Nutmeg Knoll Ct Cockeysville, MD 21093 Phone: 443-487-2971

Email: corwalla4@aol.com

SUMMARYSales/Operations Manager with extensive experience in inventory, merchandising and staff development in a retail/banking environment for 12 stores for over 10 years. Proven abilities in account management, business operations and creation of an sales system resulting in process improvement and revenue growth. Adapt at training, coaching and team building a team of up to 68 employees. Excellent relationship building, customer service and organizational skills.

Compliance Client Retention Performance/Management Account Acquisition

EXPERIENCESUNTRUST BANK: WESTMINSTER , MD October 2014-Persent Branch Manager III Bank Officer

Planned, promoted and administered a team within the Regional Sales and Retention Center with a focus on driving subscriber acquisition; utilized full value selling and ensuring exemplary service to every customer.

Established and maintain employee files. Retain, and expand upon depository relationships with balances north of 70 million

dollars, of which about $17 million consist of Commercial Relationships. Communicate with staff on new process results. Ensured competence and continuity of quality team members through optimum

selection, training and development, performance appraisal and motivation techniques. Communicated information about products for both the customer and the staff through

day-to-day coaching and mentoring to transition new products and services. Assisted with monthly and weekly compliance audits. Notary Public for branch. Communicated information about products for both the customer and the staff through

day-to-day coaching and mentoring to transition new products and services Successfully Manage the day to day operations of the business Successfully established weekly conference calls and meetings. Manage the Branch controllable categories on the store’s profit and loss statement Coached and developed representatives on business operations, sales goals to

generate revenue. Ensured store achieved its financial customer service goals

PNC Bank: Towson, MD October 2012- August 2014Branch Manager II Bank Officer

Planned, promoted and administered a team within the Regional Sales and Retention Center with a focus on driving subscriber acquisition; utilized full value selling and ensuring exemplary service to every customer.

Established and maintain employee files. Retain, and expand upon depository relationships with balances north of 70 million

dollars, of which about $17 million consist of Commercial Relationships. Communicate with staff on new process results. Ensured competence and continuity of quality team members through optimum

selection, training and development, performance appraisal and motivation techniques. Communicated information about products for both the customer and the staff through

day-to-day coaching and mentoring to transition new products and services. Assisted with monthly and weekly compliance audits. Notary Public for branch. Communicated information about products for both the customer and the staff through

day-to-day coaching and mentoring to transition new products and services Successfully Manage the day to day operations of the business Successfully established weekly conference calls and meetings. Manage the Branch controllable categories on the store’s profit and loss statement Coached and developed representatives on business operations, sales goals to

generate revenue. Ensured store achieved its financial customer service goals PNC Bank: Towson, MD August 2011- October 2012

Financial Sales Consultant Markets bank products to customers and potential customers through in-store marketing and in-aisle prospecting. Acquires, retains, and expands new and existing bank customer relationships by profiling to discover needs, recommending the best products and services, completing sales, proactively contacting and meeting customers, asking for referrals, and conducting appointments in the PNC Bank branch Schedules prospect appointments either through initial contact or by follow-up phone calls. Open New accounts for new customers. Communicated information about products for both the customer and the staff through day-to-day coaching and mentoring to transition new products and services Handles teller debit and credit transactions in compliance with established bank policies and procedures. Sells/cross-sells bank products and services, and resolves complex customer service issues. Refers customers to other bank resources as appropriate for additional sales and service issues. Maintains thorough working knowledge of the organization's product/services and policies and procedures. Notary Public for branch.

RADIO SHACK: Baltimore, MD 2010 – 2011Store Manager

Developed and implemented all business policies and procedures includingAffirmative Action/ EEO Plans, compensation programs, training plans and store’s profit plan.

Established procedures for recruitment, retention and employee relations that ensured timely hiring, reduced turnover by 15%, and enabled consistent handling of performance issues.

Ensured store achieved its financial customer service goalsManage the store’s controllable categories on the store’s profit and loss statement Manage and controlling inventory by doing daily and weekly stock reviews Successfully Manage the day to day operations of the business Successfully established weekly conference calls and meetings. Communicated information about products for both the customer and the staff

through day-to-day coaching and mentoring to transition new products and services Created and implemented interviewer skill training program to prepare managers for

participation in the hiring process and protect against claims of illegal practices. Developed and maintained database applications in Microsoft Access for applicant and

interview tracking which reduced recruiting costs while assuring AA/ EEO compliance. Ensured compliance with all Federal and State regulations, resulting in clean audits with

no findings.VERIZON WIRELESS: Owings Mills, MD 2006-2010

Retail Sales Operations Manager Assisted with daily counts of all new phones, certified like-new phones and

accessories to insure accuracy of inventory. Researched any discrepancies found with inventory.

Shipped defective phones, certified like-new phones and accessories back to company’s appropriate warehouse.

Communicated information about products for both the customer and the staff through day-to-day coaching and mentoring to transition new products and services.

Assisted with monthly and weekly compliance audits. Coached and developed representatives on business operations, sales goals to

generate revenue. Successfully established weekly conference calls and meetings. Implemented plans to ensure of an organized inventory office. Assisted with employee conflicts and customer escalations. Facilitated all operation and inventory matters. Planned, promoted and administered a team within the Regional Sales and Retention

Center with a focus on driving subscriber acquisition; utilized full value selling and ensuring exemplary service to every customer.

Established and maintain employee files. Communicated with management staff on new process results. Ensured competence and continuity of quality team members through optimum

selection, training and development, performance appraisal and motivation techniques.

VERIZON WIRELESS: Owings Mills, MD 2005-2006Customer Care Representative

Ensured that all aspects of the customers needs were met and that every customer

has a positive experience. Consulted with customers to understand all aspects of their account; including monthly

invoices, and payment options. Assisted customers with cost efficient account options to ensure customer retention. Assisted customers with effective sales solutions to ensure correct equipment was

selected based on customer needs. Assisted with administrative duties that maintained daily reports and filing of

contractual agreements. Assisted with sales presentations in the event of high store volume or absence of sales

representatives.

QUALEX: Cockeysville, MD 2004-2005Assistant Manager

Oversee store operations, supervise employees and manage inventory. Create successful sales techniques to increase the store's profitability. Implement new product lines and create strategies to introduce and promote them to customers. Set standards and model behavior for exceptional customer service. Recruit, train, develop and motivate the employees. Mentored and coached employees. Established relationship building among team members. Implemented sales goals to maintain growth and revenue. Ensured proper business operations. Implemented employee motivation and problem resolution. Administered college relations activities to create a pipeline for entry-level hiring. Facilitated outplacement to assist displaced employees secure new employment

BURGER KING: Hunt Valley, MD 2002-2004Manager

Maintained sales reports and revenue dollars. Coordinated effective kitchen operations. Implemented employee motivation and problem resolution. Ensured proper business operations. Ensured proper opening and closing store procedures.

EDUCATION

University of Phoenix, Business Management 20012-present

PROFESSIONAL DEVELOPMENT

Conferences and seminars including Organizational Development, Employee Relations, Diversity, Quality Assurance and Control

TECHNICAL SKILLS

Word, Excel, PowerPoint, Access, Outlook, PeopleSoft

AFFILIATIONS

FBLA- Future Business Leaders of AmericaCommunity Action Partnership-Financial Facilitator

Our Daily Bread - Financial Facilitator