Corey S. Carpenter800 Lakeside Cir, #936

Lewisville, TX, 75057Cellular phone number: (571)-243-4023

Email: coreyscarpenter@gmail.com

EXPERIENCE:

Ocwen, Coppell TX Dec2014-(current)Senior Manager, Property Preservation

Nationstar Mortgage/Solutionstar Field Services, Lewisville TX July2014-Nov2014Field Services Manager, Solutionstar Field Services

o Vendor Management: Establishing statements of work including pricing/directives on property preservation guidelines, quality control audits (offshore), and report cards for four nationwide field services vendors

o Portfolio Management: Regulating controls over nationwide vendors to ensure proper guideline adherence for FHA, VA, FNMA, FHLMC, PLS loans

o Staff Management: Overseeing six offshore leaders and 15 stateside frontline staff, performing various duties including mitigating code violations, approving estimates, and moderating legal matters (hearings, receiverships, liens, etc.)

o Policies and Procedures Management: Developing, implementing, streamlining, and administrating rules and processes for both vendors and staff as well as identifying gaps leading to high-risk exposure points

ACA Asset Management Group, Irving TX Nov2012-Apr2014Client Relations Manager, Property Preservation

o Client Relations Dept.: Oversaw the performance of Client Relation Specialists and Supervisors,

ensuring production efficiencies and achieving an elite level of customer service Guaranteed client satisfaction by streamlining processes to accommodate vast

volume increases and by serving as the conclusive escalation point for clients Executed departmental policy changes to conform with regulations including

investor/insurer specifications and client requirements, maximizing compliance Established client and vendor pricing matrices to increase profit margin by an

average of 25%, promptly releasing revisions to adapt to continual changeso Quality Assurance Dept.:

Put controls in place for result queue management to reduce a 48 hour turn-around to a six hour turn-around (same-day result processing)

Created, implemented, and maintained a training program for quality control/assurance and client relations staff

Planned, evaluated, and improved efficiency of business processes and procedures to enhance speed, quality, efficiency, and output

o Vendor Management Dept.: Developed measures to improve turn time from a five-day to a two-day average Directed constant communications to ensure ETA commitments were honored

and expectations for quality of workmanship were met

Vantium Capital, Inc., Irving TX Aug2010- Nov2012Acqura Loan Services, Asset Management Supervisor Property Preservation

o Subject Matter Expert: Consistently assisting all levels of Management as the resource with the greatest tenure in my areas of responsibility

o Single point of contact for all investor communications regarding my departments

Resume: Corey Carpenter Page 1 4/18/2023

o Maintain properties in compliance with HUD requirementso Place FHA insured properties in conveyance condition in order to convey to HUDo Ensure all properties are inspected monthly; confirming occupancy/property condition,

verify secured, winterized, maintained, in compliance with local/state ordinanceso Repair emergency conditions, proactively prevent violationso Obtain, review, and make current all outstanding utility dues, liens, citations, etc.

Mortgage Insurance (MI) Administrationo FHA Insurance, VA Guaranty, Conventional MI

Monthly Default Reporting and MI Premium Payment Management MI Claim filing, tracking, denial rebuttals Review and acquire supporting origination/underwriting documents Conveyance of FHA loans to HUD utilizing foreclosure attorney network

First American Corporation, Westlake TX Jan2001- July2010CoreLogic Field Services, Property Preservation Supervisor II Supervisor of Operations

o Yard Maintenance Dept.: 100% offshore staff, 30+ FTE in India. Maintained 99.9% compliance, nationwide. Averaged six hour turn-around (same-day result processing)!

o Rehab Dept.: Accountable for high dollar rehabilitation work, demolition, detailed estimates, etc. Maintained one business day turn-around for multiple clients

o Vendor Management Dept.: 100% offshore staff, 10+ FTE in Dominican Republic. Ensured contractors, nationwide, completed work orders timely and accurately

o Vendor Call Center: Supervised 5+ FTE in U.S., resolving calls in two minutes averageo Property Preservation/Maintenance and Client Relations/On-site Depts.: Managed 10+

FTE in U.S. Maintained properties; minimizing risk and preserving investmentso Performed staff training, auditing, disciplining, payroll, bi-annual staff reviews, etc…o Published daily, weekly, monthly productivity and operation management reports, pre-

sentations, data charts, compliance figures, etc…o Risk Management: Implemented safeguards, minimizing exposure to risk/revenue loss

Team player; fast learner; able to multi-task; organized; detail oriented Place high value on quality and have the skills necessary to increase quality levels of products and

services through expertise obtained during Six Sigma Training

SKILLS:

Microsoft Office XP; Skill Level: Expert, Experience: Jun1995 – current Minitab; Skill Level: Moderate, Experience: Nov2006 - current SharePoint; Skill Level: Expert, Experience: Jan2007 - current SQL; Skill Level: Moderate, Experience: Sept2008 - current AS400; Skill Level: Expert, Experience: Jun2001 – current

CERTIFICATIONS:

Six Sigma

Yellow Belt training completed Nov2006 (Six Sigma Yellow Belt was achieved through First American, conducted by Six Sigma Black Belts as a condensed version of Green Belt training.)

Awards/Recognitions

Eagle Eye Awards (Outstanding Performance and Excellence Recognition Award) granted Feb2005 and Sept2006

References available upon request

Resume: Corey Carpenter Page 2 4/18/2023