CORE VALUESWhat are Core Values?Core Values are who we are and who we want to be. They are so important that at Haley’s Helping Hands we hire and fire based off of the Core Values. We want to create a strong, consistent culture that allows us to work at a place that we are excited about.

Having Core Values also means something very unique for everyone that works for Haley’s Helping Hands: as long as you follow the 10 Core Values, you are free to make decisions on your own. Some savvy business intellectuals call this autonomy of employees, but we just call it common sense. You are part of Haley’s Helping Hands for a reason- we believe in you.

You’ll see over time that these Core Values aren’t just boundaries to think about while you work for Haley’s Helping Hands- they are values to live your life by.

So what does it mean to say that these Core Values are who we are? When creating the Core Values, the Haley’s Helping Hands Team wrote down a list of charac-teristics that we show on a consi-stent basis. Then after careful consideration, similar characteri-stics were combined with each other, and the list was narrowed down to 10 Core Values. It’s like we sat down to fill out a dating profile and had to explain who we are. Guess that means we’re dating- we should tell Human

Resources. Is it too early to say, “We love you?”

Alright, that’s who we are now, what does it mean to say these Core Values are who we want to be? Our 10 Core Values directly influence how we plan, how we work, and our decisions at Haley’s Helping Hands. We are always trying to make our actions better reflect our Core Values. What is exciting about that is a couple of our Core Values, as you will see, talk about having fun in what we do. If we are always trying to make our actions better reflect our Core Values, then this means we are always trying to have more fun.

Heck to the Yes!

Short historyHaley’s Helping Hands was founded by Haley when she was nine years old. She had an intense desire to help those less fortunate than her for as long as anyone in her life could remember.

As a matter of fact, Haley had been far more generous with her time and money than a person of any age could have been expec-ted to. For example, when Haley’s school was doing a fundraiser called “Pennies for Peru” to raise funds for orphans in Lima, Peru- Haley dug into her wallet, pulled out her money and donated all of it except for 5 dollars because she wanted to buy her little brother, Max, a present he had been wanting.

At some point in her life, this generosity and big heart of Haley’s developed a special interest for the homeless. Haley was adamant about helping the homeless; several times, Haley would be in the middle of playing with friends after school and then decide she wanted to go door to door asking people to help the homeless.

Haley’s greatest strength was that she was able to think outside of the conventional way of doing things. Her imagination, creativity, and the fact that she didn’t ever say, “no, it’s too much work, the problem is too big. I can’t help,” is what has made Haley’s Helping Hands a different type of company

from the start. And putting that same attitude into the Core Values, is what will ensure that Haley’s Helping Hands continues to be different into the future.

Haley’s Helping Hands proves that sometimes all that it takes is knowing that there is a problem and deciding that you’re going to solve it- even if your solution is different than what the experts say it should be. It turns out that the only experts that you need to ask, are the people who need the help. So no matter how short your history of helping is, no matter how short you yourself are, it is no matter- you can get out and help. All it takes is a desire to do so and taking that first step forward.

01Without Love, It Is All MeaninglessINTRODUCTIONIt’s kind of weird for a corporation to talk about love, isn’t it? Well, as you’ll soon discover- we embrace our inner weirdness at Haley’s Helping Hands. We believe that without love, it is all meaningless. All of the Core Values have equal worth and importance, but we list “Without Love, It Is All Meanin-gless” first for a reason. The Core Values build on each other, support each other, and Core Value 01 gives the rest of the Core Values context. If you ever que-stion what you are doing and need to know if its right or wrong, ask yourself if love is your primary motivator.

LOVE WHAT YOU DO; LOVE WHO YOU DO IT FORWe love who we are helping, that’s why we do it. If we didn’t, then it would be meaningless. But we also love our coworkers, our partners, and those that we are leading. Loving what we do is one of the greatest joys of working for Haley’s Helping Hands; it is exciting to come to work and have the trust and respect from your managers to create projects that you not only enjoy, but love. If you love to paint then you should find a way to incorporate that in your work. Whatever it is, we want to keep our work meaningful- which we believe is fulfilling.

LOVE YOURSELFIt’s important to love ourselves while we are helping others. If we don’t love ourselves, take care of ourselves, and wear ourselves down, how can we possibly expect to continue to help others in the

future? In order to love what we do, we need to take care of ourselves first. Haley’s Helping Hands exists to help not harm; we believe strongly that we should take care of our employees and coworkers just as much as we do the community members who we are standing alongside. We believe in the golden rule at Haley’s Helping Hands, “Love others as you would have them love you,” but we take it a step further to say “love yourself the way that you love others.” We are looking to help for a long time and love getting up in the morning. The work will get done as long as we take care of ourselves first.

WE BELIEVE IN THE GOLDEN RULE AT HALEY’S HELPING HANDSLove others as you would have them love you in return. And take the next step to love yourself how you love others. If we wear ourselves down, we won’t love what we do anymore and that is meaningless. We have to take care of ourselves first!

HAVING FUN IS PART OF YOUR JOB DESCRIPTIONDon’t make us ask you twice, we’ve got the biggest NERF guns they make... and know how to use them.

Bring Fun to What You Do ByEmbracing Your WeirdnessINTRODUCTIONHaley’s Helping Hands is a corpo-ration, so that means we’re a fun free zone. Of course not! Haley loves to have fun, it’s part of who she is, and should be part of the company that she founded. If we can’t have fun when we go to work, why would we ever want to go to work? Why would anyone ever want to get involved? We believe at Haley’s Helping Hands that doing our work can be a ton of fun if we let it be. At some companies people get up from their desks to stand by the water cooler to take a break from the monotony of their day. At Haley’s Helping Hands, we think we can do better than that; why not a

NERF gun fight or competitions to see who can do their job the best/coolest/most innovative way? We think just because the work that we are doing is serious doesn’t mean that we have to be boring.

EVERYONE IS DIFFERENTLike the heading says, everyone is different. We think that is awesome! What makes you who you are is the weirdness inside of you. Everyone has some weirdness inside of them- and instead of hiding it, we should bring it to our work. It might be a little weird to love ninjas, but why not come to work dressed like a ninja and sneak up on your coworkers? Let’s ask it again, “why

02not?” Or how about adding a picture of a ninja next to your name when you send out a memo? We think small little things like that make big differences when it comes to having fun at work. The fact that everyone is different means that we have different ideas, different ways of doing things, different levels of knowledge about different things- those things only make us stron-ger as a company! If you love editing video at home- why not do that at work too? It doesn’t have to be in your job description.

WEIRD IS A COMPLIMENT“You’re weird!” says the little girl as she runs away on the playgro-und. That used to be something that could hurt feelings- but weird is a compliment. It means that people have noticed that you aren’t just like everyone else. Why spend all our energy on trying to be like everyone else, when we can just be ourselves and put our energy into lending a hand to those in need? I mean, you could keep doing it that way, but we’d have to tell you how weird that is!

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Live the Kensington Gardens WayWhat is it? Why live it? Shared Stories

There are some very important qualities that we think are all encompassed in the J.M. Barrie literary work, “Peter Pan in Ken-sington Gardens.” To live the Kensington Gardens Way, a person must be imaginative, allow their imagination to take them on adventures, believe in what others say is impossible, and stay curious. Peter was able to make it to Kensington Gardens to see wonderful things and have adven-tures worth reading in books because he believed he could fly and flew there. It wasn’t until a bird told Peter that he couldn’t fly, that he wasn’t able to and couldn’t make it back home. We believe at Haley’s Helping Hands that there is a valuable lesson here that we should incorporate into how we do things; fly, dream, and accomplish because we want to and don’t listen to those who say we can’t.

We live this way because if we didn’t, we literally would not exist as a company. Had people told Haley at the beginning, “Haley, you are nine years old. Nine year olds do not start non-profit corpo-rations. Nine year olds do not help the homeless. Nine year olds can’t do these things. Trust us, we’re only saying this because we love you.” Had Haley heard these things and listened to them, then there would be no Haley’s Helping Hands. However, luckily, Haley lives the Kensington Gardens Way and chases her dreams instead of believing they are impossible. We want that for our employees at Haley’s Helping Hands as well; we want our employees to dream and to accomplish those dreams. We want to sit and brainstorm and come up with crazy ideas no one else is doing and then let our imaginations take us on an adven-ture as we accomplish our goals!

TOMS is a company that embo-dies the Kensington Gardens Way. TOMS was founded by Blake Mycoskie, and started out as a shoe company with a very diffe-rent business model than normal. Blake decided that he would sell shoes and for every pair of shoes he sold, he would give away a pair to a person in poverty who had no shoes. Everyone around him told him he was crazy and he couldn’t do business this way- it just isn’t how things are done, they said. But Blake didn’t listen to them and now TOMS is growing, his busi-ness model is getting praise from the highest places, and people throughout the world are getting care that they otherwise wouldn’t have. TOMS is a “One-For-One” company, selling one product and giving one of those products away for every sold. Now, TOMS is expanding their services to give people their eyesight back!

Create “WOW” Through ServiceIntroduction

Wow Makers

Don’t be Afraid

Stories

Too many companies operate like this: a customer has to complain and complain before they are taken care of the way that they deserve. We do not operate like this at Haley’s Helping Hands. All employees are empowered to take care of our donors, partners, and homeless friends, the way that is right. Service is part of who we are, it’s the exciting part about being part of Haley’s Helping Hands. But we don’t just want to serve- we want to serve so great that people can’t help but say “wow!” We believe that if we invest our time and money into people, that word will spread and we can reach far more people than old marketing techniques can. We want to be a company that people are proud to

say they work for.

Being a WOW Maker is what people will know employees of Haley’s Helping Hands by. Two amazing things happen when we commit ourselves to service: 1.) the lives of the people we serve get substanti-ally better, easier, and more enjoyable. We want people to think of Haley’s Helping Hands as the place they want to go to when they need help. We want them to think of us as a place where people who need help actually get help. A lot of places forget how important this is! 2.) our own lives get substantially better and we get an immeasurable satisfaction from what we do. People who serve a lot will often tell you that they feel they get more out of it than they put into it. Their

lives are changed for the better by the people they serve. Pretty cool!

Okay, this is all great, but how practical is it? Very! At Haley’s Helping Hands, employees are actually encouraged and praised for spending the company’s time and money on serving people! We know that if our employees were afraid they would get yelled at or punished for spen-ding money to serve, they would never do it. There of course is accoun-tability for where the money was spent and a cap on how much can be spent, but that’s only because when we measure where the money goes, maybe we can see trends of areas that need help and create programs to meet those needs. And of course, we don’t have an unlimited source of money, so we need to be responsible with what

we do have. That communicates respect to our donors!

Zappos.com- another company that started out as a shoe company! We promise we don’t have a shoe obsession! Employees at Zappos share this Core Value with us. A particular story that made us say “WOW!” is this one: a woman had been looking everywhere for a pair of shoes for her husband, when she finally found them on Zappos. The people at Zappos upgraded her shipping to overnight to surprise her- as they often do. Sadly, that night, while the shoes were on their way, her husband got into a fatal car accident. The widow called Zappos explaining the situation. Zappos explained they have a free return policy and shipped the shoes for her. The employee handling the

case took it a step further and ordered flowers to be sent to the funeral. Now that’s being a wow maker.

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WHAT IT TRANSLATES TOWe believe that when we are transparent about ourselves it translates to humility. Humility is one of those words that everyone talks about but no one is humble enough to say they really don’t understand what it means. At Haley’s Helping Hands we believe it takes a lot of humility to be honest and transparent about who we are. It also takes a lot of courage. This is where the Core Values really strengthen each other; if we didn’t have a culture of love, trust, and service, how could we possibly expect anyone to let their flaws show? Through being transparent, we believe that people will want to partner with us, trust their time and money with us, because they know they can expect to find out the information they want to, when they want it.

HOW DO WE DO IT?If we don’t know how to do something, we can just ask someone who does! This means that we all get the opportunity to grow while working at Haley’s Helping Hands. For example, let’s say your supervisor comes to you and asks you to start a new project. At Haley’s Helping Hands, we don’t want people who say, “yes I can do that” when they really have no idea how to- we want people to say “I understand what you’re asking of me, I don’t quite know how to do all of it, but I’m willing to learn.” This means that we can put the right people on the right tasks. It would be silly if your coworker loves to do graphic design, is really good at it, and we assigned that task to someone who has no idea where to begin. It’s far better to be honest about ourselves than to try to hide our inequities all day long. This way, no one expects you to be perfect and the company does not hold you to unrealistic standards.

WHY IS THIS IMPORTANT?Because we said so and we’re going to hide the reason from you! We might be sorry about contradicting ourselves or we might not be- we aren’t going to let you know anyt-hing about ourselves. Of course, that is an extremely silly way to do things. We’d prefer to do it differently at Haley’s Helping Hands and be completely transparent about oursel-ves. We want to be transparent about how we spend the money that is donated and explain why we do things the way we do things. There is no reason to keep secrets when it comes to business, especially at Haley’s Helping Hands because we don’t believe in having competitors. We are all working to help- it doesn’t matter to us who gets the funds to do that, just as long as the work gets done right. This applies to being transparent about ourselves to our coworkers too. If you don’t know how to do something- ask!

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An Example We Love

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Mike Krzyzewski, widely known as Coach K, is the long time successful coach of the Duke Blue Devils Men’s Basketball team. Before becoming a basketball coach, Coach K was a cadet at West Point. After graduating West Point, Coach K was given his first command and shortly after he was required to present a very technical drill to a lot of very important people. Coach K went to one of the guys under his command and said to him, “You and I both know that I have no idea what I’m doing, I just ask that you make me look good.” The soldier, who had much more experience at this drill than did Coach K, held up his end and the drill was executed without a hitch. By being transpa-rent about himself, Coach K avoided making a fool out of himself. He was willing to admit, in a culture of military officers that is stereotyped to not do the same, that he didn’t know what he was doing and needed help.

Thrifty Is NiftyEXAMPLE OF THRIFTINESSNot to toot our own horn, but we thought we’d share an example of how Haley’s Helping Hands incorporates thriftiness into our operations. At Haley’s Helping Hands we were inspired by the technique of “super couponing.” Using this tech-nique, shoppers have been able to use coupons to reduce bills as high as $2,000 and only paying 20 cents. We decided at Haley’s Helping Hands that it would be a great idea to collect coupons and then buy even larger amounts, even bigger savings, and donating those groceries to those who need them. This same tech-nique can be used for clothes, toys, and other goods. At Haley’s Helping Hands we plan to do just that- to help people for as cheap as possible!

WHAT IT MEANS TO BE THRIFTYBeing thrifty means that we realize we don’t have to do things the traditional way when it comes to spending our money and time. A true thrift shopper knows that you can buy the same quality of goods for much cheaper than the average person pays. A thrift store is essentially really good products, mixed with some sort of crappy products, that ended up at the thrift store because there was little value seen in them. Just because someone wants to throw it away, doesn’t make it trash. If we can work as the mediator between people who don’t want something with the people who need that same something, then we are accomplishing our role of being thrifty.

WHY IS THRIFTY NIFTY?Thrifty is nifty because we can accomplish so much with it. Actually, we were just being cutesy with this Core Value, but it still fits. We could have said, “Thrifty is Groovy” or “Thrifty is Righteous” or “Thrifty is Radical” (the way that we ima-gine the Teenage Mutant Ninja Turtles would have talked about thriftiness by finding really good deals on pizza). But we decided to rhyme because rhyming is cool. We think that being thrifty is cool too; we want to do as much as we possibly can to help people in Canton area and that means being really smart about how we spend the money that is donated. That means negotiating deals with companies instead of paying a premium. That means shopping around and also not giving financial assistance to companies that have shown they don’t spend their money wisely. If we give money to people who throw it away, we are throwing it away. Being thrifty means we need to stay educated about where deals are and digging through financial records of companies. It’s not just money either. If we donate goods to a company and then find out they just throw those goods away instead of efficiently allocating them, why would we keep donating to that company? We wouldn’t and we won’t.

MORE WITH LESSWhat if we could do something 50% cheaper and not sacrifice quality? That means we will spend half as much of our money and can do twice as much good. This is what it means to do more with less. What if we can do our own jobs 2% faster or put documents on the intranet and save money on printer ink, paper, and time. That’d be pretty nifty, wouldn’t it?

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Build Trust Through Open and Honest Communication

INTRODUCTIONThey say that communication is the key to successful relationships. At Haley’s Helping Hands, we prefer to have successful relati-onships, be that with our donors, our employees, our coworkers, our partners, or the people that we are helping. There is an old adage that says, “We have two ears and one mouth, we should behave proporti-onately.” What this means is that we should listen twice as much as we speak; that’s important to keep in mind when talking about communication because so often all we hear is how to effectively talk. We want to be a company that listens to people’s stories and then we want to share those stories with the public, when appropriate. Communication must occur within the company before we can communicate to people outside of Haley’s Helping Hands. It makes us look rather foolish, and con-

fuses people, if when asked the same question- we offer answers that contradict one another.

WHAT OPEN AND HONEST COMMUNICATION LOOKS LIKEHow we communicate to each other is just as important as communicating in the first place. We want to be open and honest in our communication. Being open means that we don’t have to be afraid of hiding things. Being honest means that when we share something, people won’t wonder how much of it is true, and how much of it is a story. Our end goal is to build trust with each other so when communicating always ask yourself the question, “Is how I am talking, what I am talking about, building trust in my relationships?” If the answer is no, you should take a different approach or change the subject. An example of this might be gossip- if you are

gossiping about a coworker or sharing something they told you in confidence to another coworker, how could that person ever trust you? Further than this, the cowor-ker you are sharing all this with will now know that they can’t trust you with information either. Being open means that we know there won’t be any attacks on us and we don’t have to guard ourselves. Being honest means that we are also tactful and fair about what we tell others. Being blunt and rude are not tactics that build trust.

HOW TRUST MAKES US SUCCESSFULIf we can trust each other, then we can get more done. We are able to take care of each other, lean on each other, and create a commu-nity that supports one another. Without trust, we are spending time worrying about our coworkers instead of working with them.

Our End Goal Is To Build Trust With Each OtherWhenever we communi-cate to each other, we must ask if how we are communicating is building trust in our relationships. If the answer is no, we should take a different approach or change the subject.

“THEM & US”We all have homes, what that home looks like is different to everyone. Think if a person living in a man-sion labeled you as homeless when they talked about you. You are so much more than your conditions and so are our friends without houses in Canton. We want to see people as they really are- not with the labels that we give them. As Søren Kierkegaard famously said, “Once you label me, you negate me.”

Embrace Diversity to Eliminate “Them & Us”WHAT DIVERSITY MEANSEmbracing diversity simply means accepting that people are different and different doesn’t mean better or worse- it just means different. We can learn a lot and benefit a lot from diversity. Diversity doesn’t just mean the differences between a person living in China and a person living in France, it is also the difference between the person living in apartment 3B and apar-tment 3C. Each person has a unique story that has brought them to the place they are today. That’s great because they have discove-red different ways to solve the same problems and have solved problems that some of us never knew existed. At Haley’s Helping

Hands we want to embrace diver-sity because we know that it means we get to broaden our view of the world.

ELIMINATING “THEM AND US”Eliminating the stigma of “them and us” is perhaps one of the things we are most passionate about at Haley’s Helping Hands. If we go into helping with the idea that we are the volunteers and everyone else is “the homeless,” we rob ourselves of creating a much deeper connection with the people we meet. We rob the people we are helping the opportu-nity of becoming comfortable enough with us to share the areas of their life that they actually need

the most help. If we can dig dee-per, we can help deeper.

HOW WE EMBRACE DIVERSITYWe embrace diversity by first recognizing that people are diffe-rent than us. Even within Haley’s Helping Hands, where we share the 10 Core Values, each employee lives out the Core Values differently. After we accept that diversity exists, we must change our way of looking at it- we realize that when people do things differently than us, it is not better or worse than how we do them, it is simply different. The next step is to share stories of how diversity has helped us grow as individuals and an organization.

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WHY BOUNDARIES MUST BE COMMUNICATEDBoundaries are extremely impor-tant in both personal life and in the workplace. A lot of businesses will punish an employee, even fire them, when the employee doesn’t do something the way they “ought to have behaved.” At Haley’s Helping Hands we believe that it is management’s fault if employees are behaving in an unfavorable fashion. After all, if we didn’t communicate those boundaries to our employees, how can we hold them responsible? Along this same train of thought *choo choo* how can we expect our employees to behave a certain way towards us if we do not communicate our specific boundaries to them. For example, maybe you really enjoy your lunch break and want it to be a time for meditation or to simply recharge for the day. You cannot get annoyed or angry with a coworker who comes to talk to you every day at lunch time, if you’ve never told them before that you need some time for yourself and like it when that time is lunch. That’s why we must communicate boundaries, but how do we do it?

HOW WE COMMUNICATE BOUNDARIESAs an employer, we communicate our boundaries through the employee handbook and the Core Values. If the employee handbook is the law, then the Core Values is the constitution. The employee

handbook therefore is a very important document. The employee handbook outlines all of the boundaries that Haley’s Helping Hands recognize. Some of those boundaries are federal laws about employment, which we think are great and work hard to make sure that our infrastructure supports protecting our employees. And some of those boundaries are specific to Haley’s Helping Hands- ways that we expect things to be done. The employee should communicate their boundaries to other cowor-kers and to management in writing as well. There is a special place in Haley’s Helping Hands intranet for employees to create a list of their boundaries; the employee handbook evolves over time to fill any overlooked gaps, and the employees profile can be updated as needed too!

WHAT HAPPENS IF WE CONTI-NUALLY CROSS COMMUNICA-TED BOUNDARIESThe first step when boundaries are crossed is for that event to be documented with management. The employee isn’t punished for making a mistake, but instead management will work with the employee to help them under-stand where they slipped up. However, if an employee keeps crossing boundaries then it is obvious that the employee is not operating under the other Core Values- the employee is hurting

others, themself, and ultimately the company. The employee will then be taken out of a position of action with the company; this simply means that a volunteer would not be allowed to volunteer, and employee would not be able to work, a leader would be remo-ved from a leadership position.

WHAT IT MEANSBy recognizing boundaries we avoid running into problems; if boundaries were related to picket fences and recognizing that those fences exist can be seen as not running into those fences when we walk around- the benefit is clear. Another great thing about recognizing boundaries is that people feel respected when they are treated fairly. This means that there will be less tension in relati-onships, since we are aware of lines not to cross. Boundaries are not impersonal things, actually they are quite the opposite. Boun-daries exist in all relationships but the mistake that is most often made is that those boundaries are just expected to be figured out by others. We must clearly express what our own personal boundaries are so that others can recognize them- most people do not want to cross boundaries or be inappro-priate. This is why at Haley’s Helping Hands we put so much effort into making sure that boun-daries are enforced and communi-cated. Boundaries are not attacks on employees or coworkers.

RECOGNIZE BOUNDARIES

Passionately Do Better Than We Did Yesterday

RECOGNIZE THAT WE CAN ALWAYS DO BETTERWe don’t ever want to fall into the trap of, “well that’s the way it has always been done.” We know that no matter how well we perform a task, there is always room for improvement. That doesn’t mean that we don’t appreciate the work that is done, it means that we love what we’ve done and are excited to keep working. Instead of trying to measure up to other companies and setting the bar to how someone else does it, we want to be better than we were yesterday. Instead of spending time getting to know another company, we already know ourselves and know how to get better. Sure, we will draw inspiration from others, but that inspiration doesn’t have to just be from other companies.

TOTAL QUALITY IS OUR GOAL“Do better” is a pretty vague instruction. We don’t want to be vague because that makes our attitude towards our work very anxious. We don’t want employees to wonder if they are doing their job right. What we do want is to use the management principles of Total Quality. This was invented by Toyota as a way to reduce imperfections in their cars. They said, “okay, we make cars and on average there are 100 flaws in

how we manufacture it. We can do better, we want total quality, we want 0 flaws in our cars.” What they did was looked at how they did things and found out how to do it better. It turns out that the companies that do this best talk to their employees and their custo-mers about how they can get better, instead of trying to figure it out on their own. You preform your task at work and no one knows better than you what it means to preform that task. You are the most important step in the process of achieving total quality. Thank you for that! And remember that just as we ask you how we can do better, it is prudent for you to ask your cowor-kers, our partners, and everyone in the community involved with Haley’s Helping Hands where we can do better. They will be able to figure it out a lot faster then we can figure it out ourselves. What we will find by just asking will probably surprise us but will have impact.

REMEMBER WHERE WE CAME FROM AS WE LOOK FORWARDWhile we keep working to get better, it is important to remember where we came from. All of that hard work should be rewarded and one of the best rewards is looking at how far we’ve come. Looking at how we used to do things might inspire us to keep improving.

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APPLE PRODUCTS HAVE TAKEN THE CONSUMER MARKET BY STORM. THERE ARE A LOT OF ARTICLES IN

THE BUSINESS WORLD ANALYZING STEVE JOBS AND TRYING TO FIGURE OUT HOW HE GOT THE SUCCESS

THAT HE IS KNOWN FOR. APPLE HAS EMBRACED MANY OF THE CHARACTERISTICS OF TOTAL QUALITY. THEY

ARE ALWAYS WORKING TO MAKE THEIR PRODUCTS BETTER AND PERIODICALLY COME OUT WITH UPDATES

TO FIX ERRORS AND IMPLEMENT NEW FEATURES THAT CUSTOMERS HAVE SPECIFICALLY ASKED FOR. THE

APP STORE IS A PLACE WHERE CUSTOMERS CAN GIVE DIRECT FEEDBACK TO DEVELOPERS ABOUT THEIR

PRODUCT AND SUCCESSFUL DEVELOPERS MAKE THEIR PRODUCT BETTER BASED OFF OF WHAT THEIR CON-

SUMERS ARE SAYING. APPLE OPENLY COMMUNICATES WITH THEIR CUSTOMERS AND ACCEPTS WHEN WHAT

THEY TRIED TO DO JUST DOESN’T MEET THEIR CUSTOMER’S STANDARDS. THE BEST EXAMPLE OF THAT IS

WHEN APPLE TRIED THEIR MOBILE ME APPLICATION- STEVE JOBS ADMITTED IT WASN’T THEIR FINEST HOUR,

BUT THEY LEARNED A LOT FROM ALL THOSE MISTAKES AND USE THAT KNOWLEDGE TO KEEP GETTING

A STORY OF CONTINUING TO IMPROVE

HALEY’S HELPING HANDS, INC

HOW TO FIND US: Adress: Official Address TBA Tel: (330) 737-1852 Web: www.haleyshelpinghands.org E-mail: lendahand@haleyshelpinghands.org Twitter: @HaleysHands