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Test: “Core Services” Field Delivery Support Consultant Assessment
Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided learning path. This assessment will allow you to test your knowledge level of the information learned from the Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support Consultant.
My Oracle Support Introduction (Answer all questions in this section)
1. You have a Hardware SI and your dashboard is NOT showing the Assets widget. What is the first step you should take to resolve this issue? Mark for Review
(1) Points
Select the "Contact Us" link in My Oracle Support and ask for help
Contact an Oracle colleague and ask for advice
Go to your "My Account" page and confirm if you have access to View Assets for the designated SI. If your Assets column says 'No Access', you will not be able to add the Assets widget (*)
Select 'Customize Page' on the My Oracle Support home page and make sure the Asset widget is displayed on your dashboard
None of the above
You need to have a hardware SI in order to even add the widget (if you have no access, you would not see this option)
2. As a user of My Oracle Support, you want to get the most value from the customizable dashboard layout. Which of the following are best practices to customize your layout and make it work for you? Select all that apply.
Mark for Review (1) Points
(Choose all correct answers)
Ask your CUA to suggest a layout
Reduce wasted time and frustration by organizing your dashboard to match your job role and product (*)
Consider modifying your dashboard any time your role changes or you have a new product interest (*)
Add as many widgets as you can to the dashboard to maximize what you see when you login
Do not customize what you see in the dashboard. When you first login to My Oracle Support, you have access to all the recommended widgets by default
This is a key benefit of the My Oracle Support interface. Take the time to organize the content exactly the way you want to see it and use it. Make it work for you.
3. My Oracle Support has pre-set dashboard configuration options based on role. For example, I can go to the Customize link and select "Hardware User" to automatically add the widgets to my dashboard associated with this user type
Mark for Review (1) Points
True
False (*)
Correct
4. The number of tabs you see in My Oracle Support depends on the Support Identifiers associated with your account. Mark for Review
(1) Points
True (*)
False
Incorrect
5. As a customer, you want to stay informed about ALL UPDATES to content related to My Oracle Support. Which of the following options is the best approach? Mark for Review
(1) Points
Follow @myoraclesupport on Twitter
Log a non-technical support Service Request and have the Oracle Support team tell you what is new
View the User Resource Center on your dashboard to see the latest content (mark it as a favorite) (*)
Subscribe to Hot Topics E-Mail > Articles and Information > Add Search for My Oracle Support (product), select "Knowledge Articles" and Apply your changes.
None of the above
You can follow us on Twitter or log a non-technical Service Request. However, our recommended best practice is to view My Oracle Support Resource Center, available on the dashboard or by searching 'My Oracle Support Resource Center'
Page 1 of 11 Next Summary
Test: “Core Services” Field Delivery Support Consultant Assessment
Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided learning path. This assessment will allow you to test your knowledge level of the information learned from the Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support Consultant.
My Oracle Support Introduction (Answer all questions in this section)
6. My CUA is my first point of contact for any access issues I experience with My Oracle Support Mark for Review
(1) Points
True (*)
False
Incorrect
7. You would like to locate content about what changed in the LATEST My Oracle Support release. Which of the following statements best describes the steps you would follow?
Mark for Review (1) Points
Access 'My Oracle Support Resource Center' and view the Release Notes (*)
Search for 'Release Notes' in the Global Search and go through the different results.
Call Oracle and log a Service Request to ask what changes have been made.
Post a question in the 'Using My Oracle Support Community' asking what changes have been made in the last release
Correct
Knowledge Search and Browse (Answer all questions in this section)
8. Why would I want to review and update my current settings for Knowledge Preferences (Settings tab, My Account)? Mark for Review
(1) Points
Allows you to provide feedback to My Oracle Support on ways to improve the quality and content of the knowledge base
You can update your knowledge widgets to customize your dashboard
You can make specific choices to customize your search experience with options like number of search suggestions and default search source (*)
All of the above
None of the above
Incorrect
9. A common problem that Users experience in My Oracle Support when searching: User enters a key word in the Global Search box and views the results. User cannot find the right information due to the large volume of content returned with this approach.
Mark for Review (1) Points
True (*)
False
Correct
10. During the step-by-step flow, My Oracle Support will offer you suggested solutions as you define your problem. You have the option to 'turn off' these suggested solution results when you create a Service Request.
Mark for Review (1) Points
True (*)
False
Correct
Previous Page 2 of 11 Next Summary
Test: “Core Services” Field Delivery Support Consultant Assessment
Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided learning path. This assessment will allow you to test your knowledge level of the information learned from the Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support Consultant.
Knowledge Search and Browse (Answer all questions in this section)
11. What is a Search Helper? Mark for Review
(1) Points
An option you can select under Knowledge Preferences
Voice-activated help feature that you can turn on in My Oracle Support
A new section in the Service Request process
Some products have created search helpers which allow you to identify where a product issue is occurring and then recommend documents based on your selection (*)
Correct
12. You are looking to install the Oracle E-Business Suite (EBS) product range. How would you find one document that outlines everything you need to know? Mark for Review
(1) Points
Post a question in the EBS Community asking where you can find a document with everything you need to know about EBS
Read the documentation on http://docs.oracle.com/cd/E18442_01/doc.651/e18053/ebs.htm
Search in the Global Search box with the term 'EBS'
Log a Service Request and ask for Oracle Support to send you the information
On the knowledge tab in My Oracle Support: select 'Search and Browse' and enter Oracle E-Business Suite and access the information center to view all the available content in one location (*)
The answer is based on the constraint of 'ONE document'; logging an SR or
posting a question is not searching for one document (that are other activities you can do to find content).
13. What is the best way to find content in My Oracle Support based on product? Mark for Review
(1) Points
Global Search bar
Use the 'Search & Browse' feature on the Knowledge tab and product-based information centers (*)
Post a thread in My Oracle Support Community
Check the Certifications tab
Incorrect
Patches and Updates (Answer all questions in this section)
14. From within My Oracle Support, select the best description of how to download the latest firmware patch for Netra Blade X3-2B Mark for Review
(1) Points
Patches and Updates > Advanced Search > Enter Netra Blade X3-2B > Select Release > Add a filter line Add Description is “Firmware” and view and download the results. (*)
Log a Service Request in My Oracle Support and ask for a link to the patch to download it.
From Global search enter Netra Blade X3-2B and Patch, select enter and from the
results select view the document follow the link to Oracle.com/technetwork/systems, Find and locate the Netra Blade X3-2B click the link to download the patch
From the My Oracle Support Community – Post a question to ask for the link to download the latest firmware patch for Netra Blade X3-2B
Correct
15. What are the best ways to download a patch? Please select all answers that apply. Mark for Review
(1) Points
(Choose all correct answers)
Open a Service Request to ask Oracle Support to download the patch from this site
From my Patch Search Results > mouse-over the line (not patch number) and select the download option (*)
Search the knowledge base for an article on patching for your product and click the download links (*)
A user cannot directly download a patch from this site
From My Patch Search Results > click patch number > Download (*)
It is an option to ask Oracle Support to download a patch, but it is not a suggested best practice
Test: “Core Services” Field Delivery Support Consultant Assessment
Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided learning path. This assessment will allow you to test your knowledge level of the information learned from the Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support Consultant.
Patches and Updates (Answer all questions in this section)
16. You have some questions about a recommended patch set for your products. What is the best practice for you to ask specific questions and get feedback? Mark for Review
(1) Points
Use Google to find out what recommended patches are available
Log a Service Request
Create a new thread in the appropriate patching community and discuss with the members of your community. (*)
Add the 'Recommended Patch Sets' widget to your dashboard
Use the Patch Search region on Patches & Updates tab, Product or Family (Advanced) search. Select release and type (Patchset) and search. Sort patches based on date to see the latest displayed first
Correct
17. I can use Patch Plans and Upgrade Plans without having Oracle Configuration Manager installed. Mark for Review
(1) Points
True
False (*)
Correct
18. Regardless of your specific Oracle products, the general process to download patches in My Oracle Support is the same Mark for Review
(1) Points
True (*)
False
Incorrect
19. A great resource for additional help in My Oracle Support is the 'context-sensitive' help located in the upper-right. You can view detailed answers to common questions about topics such as Patching.
Mark for Review (1) Points
True (*)
False
Incorrect
My Oracle Support Community (Answer all questions in this section)
20. Which of the following attributes describe the value of My Oracle Support Community? Mark for Review
(1) Points
Available to users 7x24x365. You can always engage in the global community at a convenient time in your work day
Each community is staffed with a special set of Oracle support engineers who engage exclusively with online questions
Leverage the shared experience of your peers and subject-matter experts to quickly expand your knowledge and awareness
Using communities allows you to bypass the standard Service Request creation process in My Oracle Support and fast-track your issues
Both 1 and 3 (*)
Correct
Previous Page 4 of 11 Next Summary
Test: “Core Services” Field Delivery Support Consultant Assessment
Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided learning path. This assessment will allow you to test your knowledge level of the information learned from the Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support Consultant.
My Oracle Support Community (Answer all questions in this section)
21. The same Oracle Support Engineers that resolve technical Service Requests also participate in My Oracle Support Community to share their knowledge and expertise as part of this trusted community.
Mark for Review (1) Points
True (*)
False
Correct
22. You want to post a question to a My Oracle Support Community; however, you cannot see the community you are interested in when you launch My Oracle Support Community and view the main page. How do you resolve this?
Mark for Review (1) Points
Ask your Customer User Administrator to grant you access to the community in
question and it will appear the next time you log in
Log a technical Support Request for assistance
Edit your subscriptions to include the desired community (*)
Post your question in the 'Using My Oracle Support' community
The only reason you cannot post to a specific community (topic area) is that you have not subscribed to it and you have your subscriptions turned on (which limits the view of available communities to you)
23. You can choose to receive email updates based on my community subscriptions. This is a great way to stay connected to the latest information being shared in the community.
Mark for Review (1) Points
True (*)
False
Correct
24. You recently created a new posting in My Oracle Support Community. When you go back to view it, you do not see it in the community where you thought you had posted it. What can you do to locate your posting?
Mark for Review (1) Points
Your posting was likely deleted by a moderator because it was in the wrong community and they frequently monitor
Log a Service Request
You can look on the Discussions tab (My Discussions) within My Oracle Support Community (*)
You can post another new thread and ask the community if they know what happened to your last posting
None of the above
If a posting is moved it’s due to the fact it is in the wrong community, the community administrators move the posting to the correct community to ensure the SME with the knowledge can answer your posting.
25. You heard about a new community and want to check it out. When you open My Oracle Support Community, you only see a few options listed in the 'Find a Community' pane on the left navigation. What do you need to do to access the complete list of available communities?
Mark for Review (1) Points
Ask your Customer User Administrator (CUA) to change your Community access
settings under My Account
What you see is being filtered by your subscriptions. Click the 'Subscriptions On' button on the menu bar to turn off subscriptions (remove content filters within Communities). You should immediately see the list of options appear. (*)
Go back into the My Oracle Support dashboard and select My Oracle Support Community again to refresh the view.
Log a non-technical Service Request
None of the above
Correct
Previous Page 5 of 11 Next Summary
Test: “Core Services” Field Delivery Support Consultant Assessment
Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided learning path. This assessment will allow you to test your knowledge level of the information learned from the Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support Consultant.
My Oracle Support Community (Answer all questions in this section)
26. If you have general questions about My Oracle Support and have not found answers in the help menu or in the knowledge base, a best practice is to post your question to 'Using My Oracle Support' Community.
Mark for Review (1) Points
True (*)
False
Correct
Using Support Best Practices for Hardware & Software (Answer all questions in this section)
27. Oracle Enterprise Manager Harvest Job is a collection tool that gathers information about your Oracle set-ups, configuration, and OS. You can automate this information transfer with Oracle
Mark for Review (1) Points
True (*)
False
Correct
28. The output of Oracle Configuration Manager (OCM) will list out the required firmware for your Oracle Systems products Mark for Review
(1) Points
True
False (*)
Correct
29. How is this type of collected data valuable to you? Mark for Review
(1) Points
It provides specific patching recommendations
The data collected provides an understanding of the configuration of Oracle software, revision levels, and the operating system and patching levels (*)
The data helps to determine how often you log Service Requests
The data links to certification information on the Certifications tab for operating systems
None of the above
Correct
30. If a customer or partner has a Hardware Support Identifier (SI), what permissions do general My Oracle Support Users need to view Assets in My Oracle Support? Mark for Review
(1) Points
SR Create & Update
None, it is available to all users
Asset-View access level (*)
CUA Access level
Correct
Previous Page 6 of 11 Next Summary
Test: “Core Services” Field Delivery Support Consultant Assessment
Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided learning path. This assessment will allow you to test your knowledge level of the information learned from the Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support Consultant.
Using Support Best Practices for Hardware & Software (Answer all questions in this section)
31. From a hardware perspective, what are the benefits of downloading Oracle Services Tools Bundle and enabling Auto Service Request (ASR)? Mark for Review
(1) Points
Prevent known issues
Automatically log Service Requests
Create a fully qualified Service Request
All of the above (*)
None of the above
Correct
32. What is the best definition of a Fully Qualified Service Request? Mark for Review
(1) Points
A Service Request that provides just a few facts to get Oracle Support engaged
A Service Request must have attached log files to be Fully Qualified
Only Service Requests created by ASR are considered fully qualified
A Service Request logged by your CUA
A Service Request that has all the information included in the fields as well as appropriate diagnostic output attached so that the Oracle Support Engineer can immediately get started (*)
Correct
Oracle Support Policies (Answer all questions in this section)
33. What is the best approach to resolve the issue of not being able to download a specific patch for a Product (after the Support Date has passed). Mark for Review
(1) Points
Contact your Oracle Sales representative and purchase Extended Software support for your product that needs patching (*)
Contact your Oracle Sales representative and ask them to call Oracle Support and send you the patch
Google to see if the patch is available somewhere on the Internet
Log a Service Request and ask Oracle to send it to you
All of these answers are possible reactions to not being able to download a patch. The most correct answer is C as the product has passed its supported end date.
34. What are the best methods to stay informed about the latest information on Oracle Technical Support policies? Mark for Review
(1) Points
(Choose all correct answers)
Search technical support on oracle.com and review the posted policy PDFs often (*)
Download the Oracle Technical Support Policies and use these as your reference guide
Search in My Oracle Support for 'Technical Support Polices' (*)
Log a Service Request and ask Support to provide information about support policies
All of the answers are possible options to stay informed about the Oracle Technical Support Policies; however, the best methods are 1 and 3.
35. What is the recommended way to locate content about the End Date of support for a product? Select all that apply. Mark for Review
(1) Points
(Choose all correct answers)
Log a Service Request and request information about support dates
Access oracle.com and review the support PDF and search for support dates (*)
Call your Oracle Sales or Account Representative
Use the Certifications tab and review the support-specific content (*)
All of the answers are correct to some degree; however, the question is asking for the recommended way. As outlined in the videos, the recommended way is to use the Certifications tab or access the content on oracle.com and view the support PDFs for the latest content.
Previous Page 7 of 11 Next Summary
Test: “Core Services” Field Delivery Support Consultant Assessment
Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided learning path. This assessment will allow you to test your knowledge level of the information learned from the Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support Consultant.
Oracle Support Policies (Answer all questions in this section)
36. What items are covered by your Premier Support Policy? Select all that apply. Mark for Review
(1) Points
(Choose all correct answers)
Access to Oracle Engineers to perform mapping business requirements to product functionality
Access to Oracle Product knowledge and Oracle Product bug fixes (*)
Access to Oracle Support Engineers to de-code customized code and undertake script development
Access to new functionality included in Oracle Patches and Upgrades (*)
Access to My Oracle Support Community (*)
Correct
ESD (Answer all questions in this section)
37. Which of the following descriptions best defines ESD? Mark for Review
(1) Points
The sudden transfer, or discharge, of electricity from one object to another. (*)
Damage to system components due to the use of an incorrect power supply
The ability of a part to withstand a static charge without failure.
The failure of an item that would result in failure of the system.
Correct
38. Which of the following is NOT one of the rules for preventing ESD damage? Mark for Review
(1) Points
Handle electronic components only when you are properly grounded
Make sure your grounding straps are not in contact with your skin. (*)
Store and transport ESD-sensitive items in static-shielding containers
Keep items away from electronic components
Correct
39. Low humidity environments reduce the voltage generated from friction and moving, Mark for Review
(1) Points
True
False (*)
Correct
40. The leading cause of semiconductor failure is due to? Mark for Review
(1) Points
Incorrect power supply used with the system
Damage during shipments
Electrostatic discharge (*)
The increased use of 45nm technology in manufacturing semiconductors
Correct
Previous Page 8 of 11 Next Summary
Test: “Core Services” Field Delivery Support Consultant Assessment
Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided learning path. This assessment will allow you to test your knowledge level of the information learned from the Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support Consultant.
ESD (Answer all questions in this section)
41. Why are ESD "soft failures" the most serious type of failures? Mark for Review
(1) Points
They represent 60% of failures
The damage is immediate and easily detected
They represent 40% of all failures
The damage is not immediately noticed or detected (*)
Correct
42. Which items generate static electricity? Mark for Review
(1) Points
Work surfaces
Clothing
People
All of the above (*)
Correct
43. Standing up can generate up to 1,400 volts. Mark for Review
(1) Points
True (*)
False
Correct
44. What is the difference between a soft failure and a hard failure? Mark for Review
(1) Points
Soft failures are easily detected and rapidly fixed. Hard failures are difficult to identify and fix.
Soft failures weaken components and is difficult to detect. Hard failures are easy to identify and trace back to ESD. (*)
Soft failures occurs in the software. Hard failures occurs in the hardware.
Hard failures represent 80% of all failures
Correct
ASR (Answer all questions in this section)
45. For which of the following event types does ASR create Service Requests? Mark for Review
(1) Points
(Choose all correct answers)
File system full
Firmware needs to be updated
Power supply faults (*)
OS crash
Fan failures (*)
Incorrect.
Previous Page 9 of 11 Next Summary
Test: “Core Services” Field Delivery Support Consultant Assessment
Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided learning path. This assessment will allow you to test your knowledge level of the information learned from the Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments
and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support Consultant.
ASR (Answer all questions in this section)
46. For assets managed by Oracle Service Delivery Partners:How can a team be notified when ASR creates Draft Service Requests? Mark for Review
(1) Points
Create a My Oracle Support user as the email list. Then, assign this user as the Contact for the ASR asset.
Use My Oracle Support to enter one or more email lists in the "Distribution Email List" field for the managed assets. (*)
Open an Oracle Service Request and ask for assistance.
Correct
47. For assets managed by Oracle Service Delivery Partners:What My Oracle Support Privileges are needed to manage ASR assets? (Activate, Add Contact, etc.) Mark for Review
(1) Points
Create Service Request privilege on the end-customer Support Identifer
Administrator privilege on the Partner Support Identifier (*)
View Asset privilege on the end-customer Support Identifier
Incorrect.
48. For assets managed by Oracle Service Delivery Partners:True or False: After receiving an ASR notification email that indicates that a draft Service Request has been created, the Partner must immediately use My Oracle Support to promote the Draft Service Request to a Technical Service Request.
Mark for Review (1) Points
True
False (*)
Incorrect. The Partner should only promote the Draft Service Request if they need Oracle Support assistance to resolve the problem.
49. Oracle customers can ony install one ASR Manager per Oracle Support Identifier. Mark for Review
(1) Points
True
False (*)
Incorrect. Customers can install multiple ASR Managers to meet their organization's needs.
50. For assets managed by Oracle Service Delivery Partners:Who can be a Contact for a Partner-managed ASR asset? Mark for Review
(1) Points
Oracle Field Engineer
My Oracle Support user with Create Service Request privilege on the end-customer Support Identifier
My Oracle Support user with "Create Service Request" and "View Asset" privileges on the Partner Support Identifer (*)
Correct
Previous Page 10 of 11 Next Summary
Test: “Core Services” Field Delivery Support Consultant Assessment
Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided learning path. This assessment will allow you to test your knowledge level of the information learned from the Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support
Consultant.
ASR (Answer all questions in this section)
51. For assets managed by Oracle Service Delivery Partners:What kind of Service Request does ASR create when faults are detected on Partner-managed ASR Assets? Mark for Review
(1) Points
On-Demand Service Request
Draft Service Request (*)
Technical Service Request
Correct
52. The ASR Manager uses a two-way encrypted connection to Oracle. Mark for Review
(1) Points
True
False (*)
Incorrect. The ASR Manager is one-way -- outbound-only to Oracle.
53. For assets managed by Oracle Service Delivery Partners:Who is responsible for approving ASR pending activations in My Oracle Support? Mark for Review
(1) Points
Oracle Field Engineer
Customer
Oracle Service Deliver Partner (*)
Correct
54. A pre-requisite for activting ASR for an asset is providing a Contact name in My Oracle Support. Which Support Identifier privileges are required for the My Oracle Support user selected as a Contact?
Mark for Review (1) Points
(Choose all correct answers)
Create Service Request (*)
Administrator
View Asset (*)
Incorrect.
Previous Page 11 of 11 Summary
Test: “Core Services” Field Delivery Support Consultant Assessment
Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided
learning path. This assessment will allow you to test your knowledge level of the information learned from the
Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments
and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support
Consultant.
Knowledge Search and Browse
(Answer all questions in this section)
11. What option(s) are available to filter search results in My Oracle Support? Select all
that apply. Mark for Review
(1) Points
(Choose all correct answers)
PowerView (*)
Knowledge filter
Browse and Search option
Refinements (*)
Correct
12. PowerView is a type of search that you can use in place of Global Search Mark for Review
(1) Points
True
False (*)
Correct
13. What is a Search Helper? Mark for Review
(1) Points
A new section in the Service Request process
An option you can select under Knowledge Preferences
Voice-activated help feature that you can turn on in My Oracle Support
Some products have created search helpers which allow you to identify where a
product issue is occurring and then recommend documents based on your
selection (*)
Correct
Patches and Updates
(Answer all questions in this section)
14. From within My Oracle Support, select the best description of how to download the
latest firmware patch for Netra Blade X3-2B Mark for Review
(1) Points
From Global search enter Netra Blade X3-2B and Patch, select enter and from the
results select view the document follow the link to
Oracle.com/technetwork/systems, Find and locate the Netra Blade X3-2B click the
link to download the patch
Patches and Updates > Advanced Search > Enter Netra Blade X3-2B > Select
Release > Add a filter line Add Description is “Firmware” and view and download
the results. (*)
From the My Oracle Support Community – Post a question to ask for the link to
download the latest firmware patch for Netra Blade X3-2B
Log a Service Request in My Oracle Support and ask for a link to the patch to
download it.
Correct
15. What is a Patch Advisor? Mark for Review
(1) Points
A type of Lifecycle Advisor in My Oracle Support that co-locates patching
information in areas such as Upgrade Advisors and Patching & Maintenance
Advisors (*)
The Patch Advisor is the Readme file included with all Patches that provide
specific install information
A specific patch search in My Oracle Support that only focuses on patch
information
A tool that you can download that will analyze the patches on your system to
confirm you are on the latest patch set
None of the above
Correct
Previous Page 3 of 11 Next Summary
Test: “Core Services” Field Delivery Support Consultant Assessment
Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided
learning path. This assessment will allow you to test your knowledge level of the information learned from the
Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments
and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support
Consultant.
Patches and Updates
(Answer all questions in this section)
16. Regardless of your specific Oracle products, the general process to download patches
in My Oracle Support is the same Mark for Review
(1) Points
True (*)
False
Correct
17. I am looking to download the JD Edwards EnterpriseOne 9.1 patch. What is the most
correct method to do this? Mark for Review
(1) Points
Select Patches and Updates Tab > Quick Links JD Edwards > search for JD
Edwards EnterpriseOne > Release is 9.1, agree to license and select search (*)
Select Patches and Updates Tab > Advanced Search > Search for JD Edwards
EnterpriseOne > Release is 9.1 and select search
Select Patches and Updates Tab > Patch Plan > select my configuration > select
the release 9.1 > Select Analysis > download the patches after I read any
message displayed.
Log a Service Request with Oracle Support and ask for the Support Engineer to
send me the required patches.
Correct
18. I can use Patch Plans and Upgrade Plans without having Oracle Configuration Manager
installed. Mark for Review
(1) Points
True
False (*)
Correct
19. What products can use patch plans? Identify an answer within My Oracle Support with
the best description. Mark for Review
(1) Points
Database, Fusion Middleware, and Enterprise Manager (*)
Only products which have collector installed and configuration is being sent to
Oracle
You set this preference in My Account to identify patch plans you want to use
Database, Fusion Applications, Fusion Middleware and Cloud
All Oracle Products
Incorrect
My Oracle Support Community
(Answer all questions in this section)
20. What is a typical consequence of posting a product-specific question into the 'Using My
Oracle Support' Community? Mark for Review
(1) Points
A moderator for the community will directly email you to request that you remove
this question
The question will trigger an automatic email that alerts you to ask the question in
a different community
The moderator for the community will see that the question is not in the right
community and will attempt to find the right community for your question. This
impacts the time to resolution of your question (*)
None of the above
Correct
Previous Page 4 of 11 Next Summary
Test: “Core Services” Field Delivery Support Consultant Assessment
Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 54-question assessment test is one of the final components of this Field Delivery Support Consultant guided
learning path. This assessment will allow you to test your knowledge level of the information learned from the
Oracle core services courses. Passing a >80% of this assessment, as well as all other required online assessments
and certification exams from your Field Delivery GLP makes you eligible to become a Field Delivery Support
Consultant.
ASR
(Answer all questions in this section)
51. The ASR Manager uses a two-way encrypted connection to Oracle. Mark for Review
(1) Points
True
False (*)
Correct
52. Which of the follow data does ASR send to Oracle? Mark for Review
(1) Points
(Choose all correct answers)
fault event code (*)
serial number (*)
hostname (*)
IP address
Incorrect.
53. For assets managed by Oracle Service Delivery Partners:How can a team be notified
when ASR creates Draft Service Requests? Mark for Review
(1) Points
Open an Oracle Service Request and ask for assistance.
Use My Oracle Support to enter one or more email lists in the "Distribution Email
List" field for the managed assets. (*)
Create a My Oracle Support user as the email list. Then, assign this user as the
Contact for the ASR asset.
Correct
54. For which of the following event types does ASR create Service Requests? Mark for Review
(1) Points
(Choose all correct answers)
Firmware needs to be updated
Power supply faults (*)
File system full
OS crash
Fan failures (*)
Incorrect.
Previous Page 11 of 11 Summary